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                         <title>[ONEAD #0000089] Update of a ticket Agent ONEAD : Reouverture</title>
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<div> URL : <a href="http://support.sulisea.com/index.php?redirect=ticket_89">http://support.sulisea.com/index.php?redirect=ticket_89</a> </div>
<p class="description b"><strong>Ticket: Description</strong></p>
<p><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Title</span>&#160;:Agent ONEAD : Reouverture <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Requesters</span>&#160;: Isman Ali      <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Opening date</span>&#160;:2018-03-05 08:15 <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Closing date</span>&#160;: <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Request source</span>&#160;:Helpdesk<br />
<br /><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Associated item</span>&#160;:
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 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">Status </span>&#160;: Pending<br /> <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Urgency</span>&#160;: Medium<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Impact</span>&#160;: Medium<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Priority</span>&#160;: Medium <br />     <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Description</span>&#160;: Il n&#039;y a pas de Frais de R&eacute;ouverture pour les agents onead</p>
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<div class="description b">Number of followups&#160;: 4</div>
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<div class="description b"><br /> <strong> [2018-03-22 07:11] <em>Private : No </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Writer </span> Joel Wambugu<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Description </span> &lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=95&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5ac35e6a359e06.41702033&quot; height=&quot;135&quot; width=&quot;276.1967213114754&quot; src=&quot;/glpi/front/document.send.php?docid=95&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Les frais figurant dans le d&eacute;cret sont des frais d&#039;entretien &nbsp;mensuel, mais le d&eacute;cret le ne precise pas l&rsquo;exon&eacute;ration des frais d&#039;Abonnement pour les Agent Onead. Le Chef Comptable ONEAD doit fournir un compte rendu du Conseil d&#039;administration.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Opening date </span> 2018-03-22 07:11<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Request source </span> Helpdesk</div>
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<div class="description b"><br /> <strong> [2018-03-14 10:43] <em>Private : No </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Writer </span> Joel Wambugu<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Description </span> &lt;p&gt;&nbsp;&lt;/p&gt;<br />
&lt;p&gt;Point discut&eacute; en COPIL en date du 14.03.2018. M Adou fournira au COPIL le Compte rendu du Conseil d&#039;administration concernant l&#039;exon&eacute;ration des frais.&lt;/p&gt;<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Opening date </span> 2018-03-14 10:43<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Request source </span> Helpdesk</div>
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<div class="description b"><br /> <strong> [2018-03-12 10:49] <em>Private : No </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Writer </span> Joel Wambugu<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Description </span> &lt;p&gt;Nous attendons toujours une confirmation officielle de l&#039;ONEAD confirmant cette affirmation.&lt;/p&gt;<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Opening date </span> 2018-03-12 10:49<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Request source </span> Helpdesk</div>
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<div class="description b"><br /> <strong> [2018-03-06 06:37] <em>Private : No </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Writer </span> Joel Wambugu<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Description </span> &lt;p&gt;Cette question n&#039;est pas claire, s&#039;agit-il d&#039;une r&eacute;ouverture d&rsquo;un nouvel abonnement sur un branchement existant, suite &agrave; la r&eacute;siliation du pr&eacute;c&eacute;dant abonnement ou d&#039;une r&eacute;ouverture d&rsquo;un branchement apr&egrave;s coupure ?&lt;/p&gt;<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Opening date </span> 2018-03-06 06:37<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> Request source </span> Helpdesk</div>
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<div class="description b">Number of tasks&#160;: 0</div>
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