INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1377, 'Ticket', 125, 4, 1, 0, 0, '2018-04-04 06:08:30', '2018-04-04 06:08:30', NULL, '[ONEAD #0000125] New ticket Erreur au niveau des indexs precedant au niveau de la facturation.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000125] New ticket Erreur au niveau des indexs precedant au niveau de la facturation.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_125&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_125&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Erreur au niveau des indexs precedant au niveau de la facturation. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:04-04-2018 06:04 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;ancien index est erron&eacute;e pour la plus part des abonn&eacute;es du mois de Mars.Le syst&egrave;me r&eacute;cup&egrave;re des anciens index incorrect.<br />\nVoir l&#039;exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_125&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Erreur au niveau des indexs precedant au niveau de la facturation.\n Requesters : Isman Ali \n Opening date : 04-04-2018 06:04\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Relève et Facturation Mensuelles \n Description : L\'ancien index est erronée pour la plus part des abonnées du mois de Mars.Le système récupère des anciens index incorrect.\nVoir l\'exemple en pièce joint.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-125.1522822110.1132363046@GESCLIO', '[\"96\"]', 'mailing'),
(1386, 'Ticket', 67, 14, 1, 0, 0, '2018-04-04 07:50:28', '2018-04-04 07:50:28', NULL, '[ONEAD #0000067] Enquête de satisfaction Impossibilité de créer un dossier de succession', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000067] Enqu&ecirc;te de satisfaction Impossibilit&eacute; de cr&eacute;er un dossier de succession</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; de cr&eacute;er un dossier de succession</p>\n<p>Date de cl&ocirc;ture : 2018-03-23 23:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité de créer un dossier de succession\n\nDate de clôture : 2018-03-23 23:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-67.1522828229.1232069902@GESCLIO', '[\"79\",\"80\",\"81\"]', 'mailing'),
(1387, 'Ticket', 102, 14, 1, 0, 0, '2018-04-04 07:50:28', '2018-04-04 07:50:28', NULL, '[ONEAD #0000102] Enquête de satisfaction Résiliation et abonnement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000102] Enqu&ecirc;te de satisfaction R&eacute;siliation et abonnement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : R&eacute;siliation et abonnement </p>\n<p>Date de cl&ocirc;ture : 2018-03-31 10:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_102_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_102_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Résiliation et abonnement \n\nDate de clôture : 2018-03-31 10:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_102_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-102.1522828229.1352481395@GESCLIO', '[\"38\",\"49\"]', 'mailing'),
(1428, 'Ticket', 64, 14, 1, 0, 0, '2018-04-08 07:25:25', '2018-04-08 07:25:25', NULL, '[ONEAD #0000064] Enquête de satisfaction Les factures marquées sort toujours dans l’impayée.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000064] Enqu&ecirc;te de satisfaction Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.</p>\n<p>Date de cl&ocirc;ture : 2018-03-12 07:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Les factures marquées sort toujours dans l’impayée.\n\nDate de clôture : 2018-03-12 07:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-64.1523172325.191600775@GESCLIO', '', 'mailing'),
(1435, 'Ticket', 68, 14, 1, 0, 0, '2018-04-10 12:36:39', '2018-04-10 12:36:39', NULL, '[ONEAD #0000068] Enquête de satisfaction Impossibilité d’établir un devis forfaitaire dont une partie du montant de raccordement eau a été versée au domaine VRD.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000068] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&eacute;tablir un devis forfaitaire dont une partie du montant de raccordement eau a &eacute;t&eacute; vers&eacute;e au domaine VRD.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&eacute;tablir un devis forfaitaire dont une partie du montant de raccordement eau a &eacute;t&eacute; vers&eacute;e au domaine VRD.</p>\n<p>Date de cl&ocirc;ture : 04-04-2018 07:12</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_68_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_68_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’établir un devis forfaitaire dont une partie du montant de raccordement eau a été versée au domaine VRD.\n\nDate de clôture : 04-04-2018 07:12\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_68_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-68.1523363799.2066651144@GESCLIO', '', 'mailing'),
(1436, 'Ticket', 118, 14, 1, 0, 0, '2018-04-10 12:36:39', '2018-04-10 12:36:39', NULL, '[ONEAD #0000118] Enquête de satisfaction Ajouter un code anomalie Valeur estimer/Corriger', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000118] Enqu&ecirc;te de satisfaction Ajouter un code anomalie Valeur estimer/Corriger</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Ajouter un code anomalie Valeur estimer/Corriger</p>\n<p>Date de cl&ocirc;ture : 05-04-2018 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_118_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_118_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Ajouter un code anomalie Valeur estimer/Corriger\n\nDate de clôture : 05-04-2018 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_118_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-118.1523363799.1958620482@GESCLIO', '', 'mailing'),
(1487, 'Ticket', 115, 14, 1, 0, 0, '2018-04-15 07:41:36', '2018-04-15 07:41:36', NULL, '[ONEAD #0000115] Enquête de satisfaction Calcule de devis ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000115] Enqu&ecirc;te de satisfaction Calcule de devis </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Calcule de devis </p>\n<p>Date de cl&ocirc;ture : 03-04-2018 05:19</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_115_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_115_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Calcule de devis \n\nDate de clôture : 03-04-2018 05:19\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_115_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-115.1523778096.988519276@GESCLIO', '[\"82\",\"83\",\"84\"]', 'mailing'),
(1496, 'Ticket', 111, 4, 1, 0, 0, '2018-04-15 07:45:00', '2018-04-15 07:45:00', NULL, '[ONEAD #0000111] Update of a ticket Problème d\'index', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000111] Update of a ticket Probl&egrave;me d&#039;index</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_111&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_111&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Probl&egrave;me d&#039;index <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:21-03-2018 09:39 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Lors de nouveau abonnement , le system prend une fausse index de d&eacute;part au lieu de prendre l&#039;index de r&eacute;siliation .</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [15-04-2018 07:45] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;le probl&egrave;me est toujours d&#039;actualit&eacute;.Merci de n&#039;est pas cl&ocirc;ture les tickets.Cette tache est r&eacute;serv&eacute; au client.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 15-04-2018 07:45<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_111&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Problème d\'index\n Requesters : Isman Ali \n Opening date : 21-03-2018 09:39\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : Lors de nouveau abonnement , le system prend une fausse index de départ au lieu de prendre l\'index de résiliation .\n\nNumber of followups : 1\n\n[15-04-2018 07:45] Private : No\n Writer Isman Ali\n Description \nle problème est toujours d\'actualité.Merci de n\'est pas clôture les tickets.Cette tache est réservé au client.\n Opening date 15-04-2018 07:45\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-111.1523778300.118649968@GESCLIO', '[\"75\",\"75\",\"75\"]', 'mailing'),
(1499, 'Ticket', 87, 4, 1, 0, 0, '2018-04-15 07:46:46', '2018-04-15 07:46:46', NULL, '[ONEAD #0000087] Mise à jour d\'un ticket Synthèse des encaissement par région avec des totaux vides', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000087] Mise &agrave; jour d&#039;un ticket Synth&egrave;se des encaissement par r&eacute;gion avec des totaux vides</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_87&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_87&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Synth&egrave;se des encaissement par r&eacute;gion avec des totaux vides <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:02-03-2018 20:59 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le report &quot;Synth&egrave;se des encaissement par r&eacute;gion&quot; s&#039;affiche avec des totaux vides.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 5</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [15-04-2018 07:46] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;le probl&egrave;me est toujours d&#039;actualit&eacute;.Merci de n&#039;est pas cl&ocirc;ture les tickets.Cette tache est r&eacute;serv&eacute; au client.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 15-04-2018 07:46<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [27-03-2018 12:16] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=91&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5aba35bf6121d3.02003875&quot; height=&quot;135&quot; width=&quot;268.65671641791045&quot; src=&quot;/glpi/front/document.send.php?docid=91&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 27-03-2018 12:16<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [07-03-2018 09:45] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Ticket en attente de r&eacute;ponse de l&#039;ONEAD.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 07-03-2018 09:45<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [06-03-2018 11:45] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Le rapport marche tr&egrave;s bien avec toutes options fournies, merci d&#039;indiquer le probl&egrave;me exact rencontr&eacute; par l&#039;utilisateur sinon le ticket sera ferm&eacute;.&lt;/p&gt;&lt;p&gt;&nbsp; &lt;a href=&quot;/glpi/front/document.send.php?docid=26&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5a9e7ec044a5e5.01174929&quot; height=&quot;196&quot; width=&quot;394.744&quot; src=&quot;/glpi/front/document.send.php?docid=26&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=27&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5a9e7eea312382.34113227&quot; height=&quot;238.4099616858238&quot; width=&quot;475.00000000000006&quot; src=&quot;/glpi/front/document.send.php?docid=27&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 06-03-2018 11:45<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [03-03-2018 08:05] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de pr&eacute;ciser la plage de data saisie.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 03-03-2018 08:05<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_87&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Synthèse des encaissement par région avec des totaux vides\n Demandeurs : Isman Ali \n Date d\'ouverture : 02-03-2018 20:59\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Relève et Facturation Mensuelles \n Description : Le report \"Synthèse des encaissement par région\" s\'affiche avec des totaux vides.\n\nNombre de suivis : 5\n\n[15-04-2018 07:46] Privé : Non\n Rédacteur Isman Ali\n Description \nle problème est toujours d\'actualité.Merci de n\'est pas clôture les tickets.Cette tache est réservé au client.\n Date d\'ouverture 15-04-2018 07:46\n Source de la demande Helpdesk\n\n[27-03-2018 12:16] Privé : Non\n Rédacteur Joel Wambugu\n Description \n\nDate d\'ouverture 27-03-2018 12:16\n Source de la demande Helpdesk\n\n[07-03-2018 09:45] Privé : Non\n Rédacteur Joel Wambugu\n Description \nTicket en attente de réponse de l\'ONEAD.\n Date d\'ouverture 07-03-2018 09:45\n Source de la demande Helpdesk\n\n[06-03-2018 11:45] Privé : Non\n Rédacteur Joel Wambugu\n Description \nLe rapport marche très bien avec toutes options fournies, merci d\'indiquer le problème exact rencontré par l\'utilisateur sinon le ticket sera fermé.\n\nDate d\'ouverture 06-03-2018 11:45\n Source de la demande Helpdesk\n\n[03-03-2018 08:05] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de préciser la plage de data saisie.\n Date d\'ouverture 03-03-2018 08:05\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-87.1523778406.402939893@GESCLIO', '', 'mailing'),
(1506, 'Ticket', 101, 4, 1, 0, 0, '2018-04-15 08:03:34', '2018-04-15 08:03:34', NULL, '[ONEAD #0000101] Update of a ticket Non corcondance au niveau du statut dossier.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000101] Update of a ticket Non corcondance au niveau du statut dossier.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_101\">http://support.sulisea.com/index.php?redirect=ticket_101</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Non corcondance au niveau du statut dossier. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:14-03-2018 08:25 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: 1 - Apr&egrave;s avoir afficher le d&eacute;tail d&#039;un dossier.le statut affiche au niveau de l&rsquo;ent&ecirc;te et du d&eacute;tail du dossier ne correspond pas.<br />\n<br />\n2 - Plusieurs ligne sont enregistr&eacute;s pour un statut donn&eacute;e le 6 par exemple avec un utilisateur et une date diff&eacute;rent.<br />\n<br />\nVoir exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [15-04-2018 08:03] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;le probl&egrave;me est toujours d&#039;actualit&eacute;.Merci de n&#039;est pas cl&ocirc;ture les tickets.Cette tache est r&eacute;serv&eacute; au client.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 15-04-2018 08:03<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [14-03-2018 10:08] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Le dossier est d&eacute;j&agrave; &agrave; l&#039;&eacute;tape 10. Vous pouvez proc&eacute;der &agrave; la cr&eacute;ation de l&#039;abonnement.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=35&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5aa8f4af190d47.39983471&quot; height=&quot;181&quot; width=&quot;352.8166939443535&quot; src=&quot;/glpi/front/document.send.php?docid=35&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 14-03-2018 10:08<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_101 \n\nTicket: Description\n\nTitle : Non corcondance au niveau du statut dossier.\n Requesters : Isman Ali \n Opening date : 14-03-2018 08:25\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : 1 - Après avoir afficher le détail d\'un dossier.le statut affiche au niveau de l’entête et du détail du dossier ne correspond pas.\n\n2 - Plusieurs ligne sont enregistrés pour un statut donnée le 6 par exemple avec un utilisateur et une date différent.\n\nVoir exemple en pièce joint.\n\nNumber of followups : 2\n\n[15-04-2018 08:03] Private : No\n Writer Isman Ali\n Description \nle problème est toujours d\'actualité.Merci de n\'est pas clôture les tickets.Cette tache est réservé au client.\n Opening date 15-04-2018 08:03\n Request source Helpdesk\n\n[14-03-2018 10:08] Private : No\n Writer Joel Wambugu\n Description \nLe dossier est déjà à l\'étape 10. Vous pouvez procéder à la création de l\'abonnement.\n\nOpening date 14-03-2018 10:08\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-101.1523779415.1694879851@GESCLIO', '[\"34\"]', 'mailing'),
(1535, 'Ticket', 103, 14, 1, 0, 0, '2018-04-16 12:00:08', '2018-04-16 12:00:08', NULL, '[ONEAD #0000103] Enquête de satisfaction Listing de rapport Etat et sans etat & impression de facture etat seul', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000103] Enqu&ecirc;te de satisfaction Listing de rapport Etat et sans etat &amp; impression de facture etat seul</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Listing de rapport Etat et sans etat &amp; impression de facture etat seul</p>\n<p>Date de cl&ocirc;ture : 2018-04-12 13:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_103_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_103_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Listing de rapport Etat et sans etat &amp; impression de facture etat seul\n\nDate de clôture : 2018-04-12 13:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_103_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-103.1523880008.2066578981@GESCLIO', '[\"36\",\"37\",\"48\"]', 'mailing'),
(1536, 'Ticket', 126, 14, 1, 0, 0, '2018-04-16 12:00:08', '2018-04-16 12:00:08', NULL, '[ONEAD #0000126] Enquête de satisfaction Probleme des dates au niveau des echeanciers', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000126] Enqu&ecirc;te de satisfaction Probleme des dates au niveau des echeanciers</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probleme des dates au niveau des echeanciers</p>\n<p>Date de cl&ocirc;ture : 2018-04-12 13:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_126_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_126_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Probleme des dates au niveau des echeanciers\n\nDate de clôture : 2018-04-12 13:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_126_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-126.1523880009.180939377@GESCLIO', '', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1552, 'Ticket', 106, 4, 1, 0, 0, '2018-04-16 15:01:05', '2018-04-16 15:01:05', NULL, '[ONEAD #0000106] Update of a ticket Période de facturation (Grands Consommateur)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000106] Update of a ticket P&eacute;riode de facturation (Grands Consommateur)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_106\">http://support.sulisea.com/index.php?redirect=ticket_106</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:P&eacute;riode de facturation (Grands Consommateur) <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-15 08:27 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le syst&egrave;me prend comme indexe du d&eacute;part, l&#039;indexe de d&eacute;cembre qui est 6546 au lieu de l&#039;ancien indexe qui est de 8455.<br />\n<br />\nnum&eacute;ro abonn&eacute;e ex: 23001010</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-04-15 07:43] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;le probl&egrave;me est toujours d&#039;actualit&eacute;.Merci de n&#039;est pas cl&ocirc;ture les ticket.Cette tache est r&eacute;serv&eacute; au client.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-04-15 07:43<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_106 \n\nTicket: Description\n\nTitle : Période de facturation (Grands Consommateur)\n Requesters : Isman Ali \n Opening date : 2018-03-15 08:27\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Relève et Facturation Mensuelles \n Description : Le système prend comme indexe du départ, l\'indexe de décembre qui est 6546 au lieu de l\'ancien indexe qui est de 8455.\n\nnuméro abonnée ex: 23001010\n\nNumber of followups : 1\n\n[2018-04-15 07:43] Private : No\n Writer Isman Ali\n Description \nle problème est toujours d\'actualité.Merci de n\'est pas clôture les ticket.Cette tache est réservé au client.\n Opening date 2018-04-15 07:43\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-106.1523890865.2045825939@GESCLIO', '[\"47\"]', 'mailing'),
(1564, 'Ticket', 122, 14, 1, 0, 0, '2018-04-17 13:28:28', '2018-04-17 13:28:28', NULL, '[ONEAD #0000122] Enquête de satisfaction Probleme d\'indexe precedent', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000122] Enqu&ecirc;te de satisfaction Probleme d&#039;indexe precedent</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probleme d&#039;indexe precedent</p>\n<p>Date de cl&ocirc;ture : 2018-04-12 13:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_122_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_122_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Probleme d\'indexe precedent\n\nDate de clôture : 2018-04-12 13:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_122_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-122.1523971708.925680651@GESCLIO', '[\"93\"]', 'mailing'),
(1565, 'Ticket', 125, 14, 1, 0, 0, '2018-04-17 13:28:28', '2018-04-17 13:28:28', NULL, '[ONEAD #0000125] Enquête de satisfaction Erreur au niveau des indexs precedant au niveau de la facturation.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000125] Enqu&ecirc;te de satisfaction Erreur au niveau des indexs precedant au niveau de la facturation.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur au niveau des indexs precedant au niveau de la facturation.</p>\n<p>Date de cl&ocirc;ture : 2018-04-12 13:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_125_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_125_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur au niveau des indexs precedant au niveau de la facturation.\n\nDate de clôture : 2018-04-12 13:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_125_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-125.1523971708.2053707314@GESCLIO', '[\"96\"]', 'mailing'),
(1588, 'Ticket', 121, 14, 1, 0, 0, '2018-04-18 17:10:40', '2018-04-18 17:10:40', NULL, '[ONEAD #0000121] Enquête de satisfaction Impossible de consulter les factures provisoire anterieur', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000121] Enqu&ecirc;te de satisfaction Impossible de consulter les factures provisoire anterieur</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossible de consulter les factures provisoire anterieur</p>\n<p>Date de cl&ocirc;ture : 2018-04-11 05:10</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_121_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_121_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossible de consulter les factures provisoire anterieur\n\nDate de clôture : 2018-04-11 05:10\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_121_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-121.1524071440.2122523410@GESCLIO', '[\"92\"]', 'mailing'),
(1606, 'Ticket', 140, 4, 1, 0, 0, '2018-04-20 05:56:32', '2018-04-20 05:56:32', NULL, '[ONEAD #0000140] Mise à jour d\'un ticket Problème sur la visu facture d\'une facture de résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000140] Mise &agrave; jour d&#039;un ticket Probl&egrave;me sur la visu facture d&#039;une facture de r&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_140&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_140&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Probl&egrave;me sur la visu facture d&#039;une facture de r&eacute;siliation  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-04-17 13:41 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En attente<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux groupes</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Une fois cliqu&eacute; sur une facture de r&eacute;siliation dans le portefeuille abonn&eacute;e, le visu facture donne une fausse montant incompl&egrave;te.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 3</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-04-20 05:56] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Toujours en attente d&#039;index de r&eacute;siliation pour faciliter la simulation, avec le num&eacute;ro abonn&eacute;, on ne peut pas trouver l&#039;index de r&eacute;siliation saisie.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-04-20 05:56<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-04-18 14:16] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Vous avez le num&eacute;ro abonn&eacute;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-04-18 14:16<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-04-17 14:06] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de nous fournir les index saisi lors de la r&eacute;siliation pour faciliter la r&eacute;solution du probl&egrave;me.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-04-17 14:06<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_140&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Problème sur la visu facture d\'une facture de résiliation \n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-04-17 13:41\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nStatut : En attente\n Assigné aux groupes : Onead Admin \n Urgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Relève et Facturation Mensuelles \n Description : Une fois cliqué sur une facture de résiliation dans le portefeuille abonnée, le visu facture donne une fausse montant incomplète.\n\nNombre de suivis : 3\n\n[2018-04-20 05:56] Privé : Non\n Rédacteur Joel Wambugu\n Description \nToujours en attente d\'index de résiliation pour faciliter la simulation, avec le numéro abonné, on ne peut pas trouver l\'index de résiliation saisie.\n Date d\'ouverture 2018-04-20 05:56\n Source de la demande Helpdesk\n\n[2018-04-18 14:16] Privé : Non\n Rédacteur Isman Ali\n Description \nVous avez le numéro abonné\n Date d\'ouverture 2018-04-18 14:16\n Source de la demande Helpdesk\n\n[2018-04-17 14:06] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de nous fournir les index saisi lors de la résiliation pour faciliter la résolution du problème.\n Date d\'ouverture 2018-04-17 14:06\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-140.1524203793.299970512@GESCLIO', '[\"113\",\"113\"]', 'mailing'),
(1627, 'Ticket', 112, 14, 1, 0, 0, '2018-04-24 06:35:57', '2018-04-24 06:35:57', NULL, '[ONEAD #0000112] Enquête de satisfaction Facture régule ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000112] Enqu&ecirc;te de satisfaction Facture r&eacute;gule </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture r&eacute;gule </p>\n<p>Date de cl&ocirc;ture : 05-04-2018 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_112_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_112_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture régule \n\nDate de clôture : 05-04-2018 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_112_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-112.1524551758.361911801@GESCLIO', '[\"76\"]', 'mailing'),
(1628, 'Ticket', 77, 14, 1, 0, 0, '2018-04-24 06:35:57', '2018-04-24 06:35:57', NULL, '[ONEAD #0000077] Enquête de satisfaction Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000077] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&eacute;dit&eacute; le rapport des abonn&eacute;es factur&eacute;s en forfait ou moyenne et demande en attente</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&eacute;dit&eacute; le rapport des abonn&eacute;es factur&eacute;s en forfait ou moyenne et demande en attente</p>\n<p>Date de cl&ocirc;ture : 08-04-2018 07:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_77_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_77_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente\n\nDate de clôture : 08-04-2018 07:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_77_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-77.1524551758.1276142884@GESCLIO', '', 'mailing'),
(1630, 'Ticket', 61, 4, 1, 0, 0, '2018-04-24 07:51:33', '2018-04-24 07:51:33', NULL, '[ONEAD #0000061] Update of a ticket Encaissement des factures par code payeur', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000061] Update of a ticket Encaissement des factures par code payeur</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_61\">http://support.sulisea.com/index.php?redirect=ticket_61</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Encaissement des factures par code payeur <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:21-02-2018 07:13 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Encaissement des factures par code payeur</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 4</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [24-04-2018 07:51] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Apres avoir effectuer un payement les impay&eacute;es reste toujours dans les impay&eacute;es et on arrive pas a imprim&eacute; le re&ccedil;u&nbsp; .&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 24-04-2018 07:51<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [05-03-2018 10:30] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Analyse et developpement en cours.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 05-03-2018 10:30<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [02-03-2018 20:38] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Il s&#039;agit de la possibilit&eacute; de r&eacute;gler plusieurs factures regroup&eacute;es en un seul encaissement selon un code payeur.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 02-03-2018 20:38<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [01-03-2018 18:06] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de pr&eacute;ciser et fournir les d&eacute;tails sur ce probl&egrave;me.&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 01-03-2018 18:06<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_61 \n\nTicket: Description\n\nTitle : Encaissement des factures par code payeur\n Requesters : Isman Ali \n Opening date : 21-02-2018 07:13\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Encaissement \n Description : Encaissement des factures par code payeur\n\nNumber of followups : 4\n\n[24-04-2018 07:51] Private : No\n Writer Isman Ali\n Description \nApres avoir effectuer un payement les impayées reste toujours dans les impayées et on arrive pas a imprimé le reçu .\n Opening date 24-04-2018 07:51\n Request source Helpdesk\n\n[05-03-2018 10:30] Private : No\n Writer Joel Wambugu\n Description \nAnalyse et developpement en cours.\n Opening date 05-03-2018 10:30\n Request source Helpdesk\n\n[02-03-2018 20:38] Private : No\n Writer Isman Ali\n Description \nIl s\'agit de la possibilité de régler plusieurs factures regroupées en un seul encaissement selon un code payeur.\n Opening date 02-03-2018 20:38\n Request source Helpdesk\n\n[01-03-2018 18:06] Private : No\n Writer Joel Wambugu\n Description \nMerci de préciser et fournir les détails sur ce problème. \n Opening date 01-03-2018 18:06\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-61.1524556293.281012012@GESCLIO', '[\"117\",\"118\"]', 'mailing'),
(1638, 'Ticket', 72, 14, 1, 0, 0, '2018-04-25 12:35:13', '2018-04-25 12:35:13', NULL, '[ONEAD #0000072] Enquête de satisfaction Les abonnées qui ont un code payeur ne devraient pas apparaître dans la liste des coupures', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000072] Enqu&ecirc;te de satisfaction Les abonn&eacute;es qui ont un code payeur ne devraient pas appara&icirc;tre dans la liste des coupures</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Les abonn&eacute;es qui ont un code payeur ne devraient pas appara&icirc;tre dans la liste des coupures</p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_72_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_72_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Les abonnées qui ont un code payeur ne devraient pas apparaître dans la liste des coupures\n\nDate de clôture : 2018-04-23 07:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_72_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-72.1524659713.1073539506@GESCLIO', '', 'mailing'),
(1646, 'Ticket', 135, 14, 1, 0, 0, '2018-04-27 13:15:49', '2018-04-27 13:15:49', NULL, '[ONEAD #0000135] Enquête de satisfaction Portefeuille abonné ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000135] Enqu&ecirc;te de satisfaction Portefeuille abonn&eacute; </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Portefeuille abonn&eacute; </p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_135_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_135_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Portefeuille abonné \n\nDate de clôture : 2018-04-23 07:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_135_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-135.1524834949.2096200496@GESCLIO', '[\"109\"]', 'mailing'),
(1647, 'Ticket', 130, 14, 1, 0, 0, '2018-04-27 13:15:49', '2018-04-27 13:15:49', NULL, '[ONEAD #0000130] Enquête de satisfaction Impossibilité d\\\\\'annuler un encaissement par virement.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000130] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d\\\\&#039;annuler un encaissement par virement.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d\\\\&#039;annuler un encaissement par virement.</p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:07</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_130_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_130_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d\\\\\'annuler un encaissement par virement.\n\nDate de clôture : 2018-04-23 07:07\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_130_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-130.1524834949.203091933@GESCLIO', '[\"105\"]', 'mailing'),
(1648, 'Ticket', 136, 14, 1, 0, 0, '2018-04-27 13:15:49', '2018-04-27 13:15:49', NULL, '[ONEAD #0000136] Enquête de satisfaction Visu facture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000136] Enqu&ecirc;te de satisfaction Visu facture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Visu facture </p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:07</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_136_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_136_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Visu facture \n\nDate de clôture : 2018-04-23 07:07\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_136_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-136.1524834949.176074341@GESCLIO', '', 'mailing'),
(1649, 'Ticket', 134, 14, 1, 0, 0, '2018-04-27 13:15:49', '2018-04-27 13:15:49', NULL, '[ONEAD #0000134] Enquête de satisfaction Recherche Client', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000134] Enqu&ecirc;te de satisfaction Recherche Client</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Recherche Client</p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:07</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_134_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_134_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Recherche Client\n\nDate de clôture : 2018-04-23 07:07\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_134_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-134.1524834949.1845376175@GESCLIO', '[\"110\"]', 'mailing'),
(1654, 'Ticket', 104, 14, 1, 0, 0, '2018-04-30 13:38:21', '2018-04-30 13:38:21', NULL, '[ONEAD #0000104] Enquête de satisfaction Probleme des dates', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000104] Enqu&ecirc;te de satisfaction Probleme des dates</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probleme des dates</p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:04</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_104_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_104_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Probleme des dates\n\nDate de clôture : 2018-04-23 07:04\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_104_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-104.1525095501.552143384@GESCLIO', '[\"40\",\"41\"]', 'mailing'),
(1655, 'Ticket', 132, 14, 1, 0, 0, '2018-04-30 13:38:21', '2018-04-30 13:38:21', NULL, '[ONEAD #0000132] Enquête de satisfaction Erreur Systeme', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000132] Enqu&ecirc;te de satisfaction Erreur Systeme</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur Systeme</p>\n<p>Date de cl&ocirc;ture : 2018-04-23 07:05</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_132_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_132_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur Systeme\n\nDate de clôture : 2018-04-23 07:05\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_132_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-132.1525095501.1941013715@GESCLIO', '[\"107\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1709, 'Ticket', 73, 4, 1, 0, 0, '2018-05-07 06:40:26', '2018-05-07 06:40:26', NULL, '[ONEAD #0000073] Mise à jour d\'un ticket Impossibilité de transféré les dettes de l’État', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000073] Mise &agrave; jour d&#039;un ticket Impossibilit&eacute; de transf&eacute;r&eacute; les dettes de l&rsquo;&Eacute;tat</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_73&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_73&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Impossibilit&eacute; de transf&eacute;r&eacute; les dettes de l&rsquo;&Eacute;tat <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:21-02-2018 07:45 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Haute <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Impossibilit&eacute; de transf&eacute;r&eacute; les dettes de l&rsquo;&Eacute;tat</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [07-05-2018 06:40] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Suite &agrave; la reunion des analyses des tickets faites avec Peter au 06/05/2018, ci-joint les analyses des transfert d&#039;etat.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 07-05-2018 06:40<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [31-03-2018 09:44] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Veuillez nous fournir une analyse d&eacute;taill&eacute;e et en suite la proc&eacute;dure &agrave; suivre pour impl&eacute;mentation/d&eacute;veloppement.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 31-03-2018 09:44<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_73&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Impossibilité de transféré les dettes de l’État\n Demandeurs : Isman Ali \n Date d\'ouverture : 21-02-2018 07:45\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Haute\n\nCatégorie : Gestion de la Dètte \n Description : Impossibilité de transféré les dettes de l’État\n\nNombre de suivis : 2\n\n[07-05-2018 06:40] Privé : Non\n Rédacteur Isman Ali\n Description \nSuite à la reunion des analyses des tickets faites avec Peter au 06/05/2018, ci-joint les analyses des transfert d\'etat.\n Date d\'ouverture 07-05-2018 06:40\n Source de la demande Helpdesk\n\n[31-03-2018 09:44] Privé : Non\n Rédacteur Joel Wambugu\n Description \nVeuillez nous fournir une analyse détaillée et en suite la procédure à suivre pour implémentation/développement.\n Date d\'ouverture 31-03-2018 09:44\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-73.1525675226.665132708@GESCLIO', '[\"122\",\"122\"]', 'mailing'),
(1730, 'Ticket', 89, 14, 1, 0, 0, '2018-05-07 11:07:27', '2018-05-07 11:07:27', NULL, '[ONEAD #0000089] Enquête de satisfaction Agent ONEAD : Reouverture', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000089] Enqu&ecirc;te de satisfaction Agent ONEAD : Reouverture</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Agent ONEAD : Reouverture</p>\n<p>Date de cl&ocirc;ture : 2018-05-06 07:52</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_89_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_89_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Agent ONEAD : Reouverture\n\nDate de clôture : 2018-05-06 07:52\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_89_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-89.1525691248.1086777198@GESCLIO', '[\"21\",\"72\",\"73\"]', 'mailing'),
(1760, 'Ticket', 142, 14, 1, 0, 0, '2018-05-09 05:44:10', '2018-05-09 05:44:10', NULL, '[ONEAD #0000142] Enquête de satisfaction Préparer le coupure ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000142] Enqu&ecirc;te de satisfaction Pr&eacute;parer le coupure </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Pr&eacute;parer le coupure </p>\n<p>Date de cl&ocirc;ture : 2018-04-26 06:45</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_142_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_142_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Préparer le coupure \n\nDate de clôture : 2018-04-26 06:45\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_142_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-142.1525844650.35738873@GESCLIO', '', 'mailing'),
(1761, 'Ticket', 120, 14, 1, 0, 0, '2018-05-09 05:44:10', '2018-05-09 05:44:10', NULL, '[ONEAD #0000120] Enquête de satisfaction DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000120] Enqu&ecirc;te de satisfaction DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES</p>\n<p>Date de cl&ocirc;ture : 2018-05-06 09:35</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_120_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_120_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES\n\nDate de clôture : 2018-05-06 09:35\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_120_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-120.1525844650.908018763@GESCLIO', '', 'mailing'),
(1762, 'Ticket', 129, 14, 1, 0, 0, '2018-05-09 05:44:10', '2018-05-09 05:44:10', NULL, '[ONEAD #0000129] Enquête de satisfaction Bordereau de relève ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000129] Enqu&ecirc;te de satisfaction Bordereau de rel&egrave;ve </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Bordereau de rel&egrave;ve </p>\n<p>Date de cl&ocirc;ture : 2018-05-07 06:57</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_129_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_129_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Bordereau de relève \n\nDate de clôture : 2018-05-07 06:57\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_129_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-129.1525844650.2055234119@GESCLIO', '', 'mailing'),
(1765, 'Ticket', 146, 4, 1, 0, 0, '2018-05-09 07:11:06', '2018-05-09 07:11:06', NULL, '[ONEAD #0000146] Update of a ticket Relève Indexe de coupure ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000146] Update of a ticket Rel&egrave;ve Indexe de coupure </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_146&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_146&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Rel&egrave;ve Indexe de coupure  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-05-08 07:28 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Comme discuter avec Peter sur le probl&egrave;me rencontr&eacute; avec le releveur lors de rel&egrave;ve indexe de coupure.<br />\n<br />\nOn se mit d&#039;accord d&#039;ajouter un code anomalie comme d&eacute;sign&eacute; sur la capture ci-jointe.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_146&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Relève Indexe de coupure \n Requesters : Isman Ali \n Opening date : 2018-05-08 07:28\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Dètte \n Description : Comme discuter avec Peter sur le problème rencontré avec le releveur lors de relève indexe de coupure.\n\nOn se mit d\'accord d\'ajouter un code anomalie comme désigné sur la capture ci-jointe.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-146.1525849866.1669882091@GESCLIO', '[\"126\",\"126\",\"126\"]', 'mailing'),
(1826, 'Ticket', 107, 14, 1, 0, 0, '2018-05-16 05:30:21', '2018-05-16 05:30:21', NULL, '[ONEAD #0000107] Enquête de satisfaction Interface Analyse de dette non foctionnelle', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000107] Enqu&ecirc;te de satisfaction Interface Analyse de dette non foctionnelle</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Interface Analyse de dette non foctionnelle</p>\n<p>Date de cl&ocirc;ture : 2018-05-08 06:55</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_107_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_107_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Interface Analyse de dette non foctionnelle\n\nDate de clôture : 2018-05-08 06:55\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_107_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-107.1526448621.1826032319@GESCLIO', '', 'mailing'),
(1830, 'Ticket', 140, 14, 1, 0, 0, '2018-05-17 08:45:20', '2018-05-17 08:45:20', NULL, '[ONEAD #0000140] Enquête de satisfaction Problème sur la visu facture d\'une facture de résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000140] Enqu&ecirc;te de satisfaction Probl&egrave;me sur la visu facture d&#039;une facture de r&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probl&egrave;me sur la visu facture d&#039;une facture de r&eacute;siliation </p>\n<p>Date de cl&ocirc;ture : 2018-05-06 09:42</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_140_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_140_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Problème sur la visu facture d\'une facture de résiliation \n\nDate de clôture : 2018-05-06 09:42\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_140_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-140.1526546720.56387353@GESCLIO', '', 'mailing'),
(1831, 'Ticket', 141, 14, 1, 0, 0, '2018-05-17 08:45:20', '2018-05-17 08:45:20', NULL, '[ONEAD #0000141] Enquête de satisfaction Création d\'abonnement simple ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000141] Enqu&ecirc;te de satisfaction Cr&eacute;ation d&#039;abonnement simple </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Cr&eacute;ation d&#039;abonnement simple </p>\n<p>Date de cl&ocirc;ture : 2018-05-14 12:15</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_141_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_141_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Création d\'abonnement simple \n\nDate de clôture : 2018-05-14 12:15\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_141_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-141.1526546720.1222398929@GESCLIO', '', 'mailing'),
(1839, 'Ticket', 70, 14, 1, 0, 0, '2018-05-21 07:30:32', '2018-05-21 07:30:32', NULL, '[ONEAD #0000070] Enquête de satisfaction Impossibilité d’établir un devis de l\'assainissement', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000070] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&eacute;tablir un devis de l&#039;assainissement</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&eacute;tablir un devis de l&#039;assainissement</p>\n<p>Date de cl&ocirc;ture : 2018-05-14 12:12</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_70_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_70_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’établir un devis de l\'assainissement\n\nDate de clôture : 2018-05-14 12:12\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_70_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-70.1526887833.11373200@GESCLIO', '', 'mailing'),
(1840, 'Ticket', 131, 14, 1, 0, 0, '2018-05-21 07:30:32', '2018-05-21 07:30:32', NULL, '[ONEAD #0000131] Enquête de satisfaction Code payeur (Affichage et modification)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000131] Enqu&ecirc;te de satisfaction Code payeur (Affichage et modification)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Code payeur (Affichage et modification)</p>\n<p>Date de cl&ocirc;ture : 2018-05-17 06:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_131_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_131_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Code payeur (Affichage et modification)\n\nDate de clôture : 2018-05-17 06:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_131_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-131.1526887833.1883567443@GESCLIO', '', 'mailing'),
(1841, 'Ticket', 133, 14, 1, 0, 0, '2018-05-21 07:30:32', '2018-05-21 07:30:32', NULL, '[ONEAD #0000133] Enquête de satisfaction Une facture deja encaisse apparait dans le systeme comme etant impaye', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000133] Enqu&ecirc;te de satisfaction Une facture deja encaisse apparait dans le systeme comme etant impaye</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Une facture deja encaisse apparait dans le systeme comme etant impaye</p>\n<p>Date de cl&ocirc;ture : 2018-05-17 06:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_133_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_133_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Une facture deja encaisse apparait dans le systeme comme etant impaye\n\nDate de clôture : 2018-05-17 06:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_133_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-133.1526887833.1784833664@GESCLIO', '', 'mailing'),
(1842, 'Ticket', 137, 14, 1, 0, 0, '2018-05-21 07:30:32', '2018-05-21 07:30:32', NULL, '[ONEAD #0000137] Enquête de satisfaction Enregistrement d\'un technicien ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000137] Enqu&ecirc;te de satisfaction Enregistrement d&#039;un technicien </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Enregistrement d&#039;un technicien </p>\n<p>Date de cl&ocirc;ture : 2018-05-18 18:10</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_137_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_137_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Enregistrement d\'un technicien \n\nDate de clôture : 2018-05-18 18:10\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_137_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-137.1526887833.351858756@GESCLIO', '', 'mailing'),
(1860, 'Ticket', 149, 14, 1, 0, 0, '2018-05-22 12:01:36', '2018-05-22 12:01:36', NULL, '[ONEAD #0000149] Enquête de satisfaction Afficher le dossier ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000149] Enqu&ecirc;te de satisfaction Afficher le dossier </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Afficher le dossier </p>\n<p>Date de cl&ocirc;ture : 17-05-2018 07:38</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_149_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_149_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Afficher le dossier \n\nDate de clôture : 17-05-2018 07:38\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_149_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-149.1526990496.770218462@GESCLIO', '[\"129\"]', 'mailing'),
(1861, 'Ticket', 123, 14, 1, 0, 0, '2018-05-22 12:01:36', '2018-05-22 12:01:36', NULL, '[ONEAD #0000123] Enquête de satisfaction Fausse indexe de depart', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000123] Enqu&ecirc;te de satisfaction Fausse indexe de depart</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Fausse indexe de depart</p>\n<p>Date de cl&ocirc;ture : 21-05-2018 08:13</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_123_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_123_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Fausse indexe de depart\n\nDate de clôture : 21-05-2018 08:13\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_123_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-123.1526990496.1403959975@GESCLIO', '[\"94\"]', 'mailing'),
(1867, 'Ticket', 116, 14, 1, 0, 0, '2018-05-24 06:52:21', '2018-05-24 06:52:21', NULL, '[ONEAD #0000116] Enquête de satisfaction Erreur au niveau des indexs precedant.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000116] Enqu&ecirc;te de satisfaction Erreur au niveau des indexs precedant.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur au niveau des indexs precedant.</p>\n<p>Date de cl&ocirc;ture : 21-05-2018 08:13</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_116_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_116_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur au niveau des indexs precedant.\n\nDate de clôture : 21-05-2018 08:13\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_116_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-116.1527144742.370039483@GESCLIO', '[\"88\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1871, 'Ticket', 108, 4, 1, 0, 0, '2018-05-24 08:00:37', '2018-05-24 08:00:37', NULL, '[ONEAD #0000108] Update of a ticket Erreur au niveau ajustement de la consommation :  La moyenne s\\\\\'ajoute sur le dernier index.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000108] Update of a ticket Erreur au niveau ajustement de la consommation :  La moyenne s\\\\&#039;ajoute sur le dernier index.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_108\">http://support.sulisea.com/index.php?redirect=ticket_108</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Erreur au niveau ajustement de la consommation :  La moyenne s\\\\&#039;ajoute sur le dernier index. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:17-03-2018 08:52 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to groups</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Lors de l&#039;ajustement d&#039;index lorsqu&#039;on saisie la consommation estime &agrave; la moyenne ceci s&#039;ajoute sur le dernier index et cela ne devrait pas faire.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [08-05-2018 11:34] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Houssein Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Lors de la r&eacute;union avec Joel dans le bureau de la Directrice, on a bien d&eacute;cid&eacute; qu&#039;il ne faut ajouter la moyenne ou valeur estim&eacute; sur l&#039;index initiale dans l&#039;ajustement.&lt;/p&gt;<br />\r\n&lt;p&gt;Merci de prendre ce d&eacute;cision comme une confirmation de la part de l&#039;ONEAD.&lt;/p&gt;<br />\r\n&lt;p&gt;&nbsp;&lt;/p&gt;<br />\r\n&lt;p&gt;Ci-joint l&#039;explication d&eacute;taill&eacute; de la d&eacute;duction.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 08-05-2018 11:34<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [28-03-2018 11:08] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;ONEAD a confirmer s&#039;il faut &#039;implementer ou pas.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 28-03-2018 11:08<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_108 \n\nTicket: Description\n\nTitle : Erreur au niveau ajustement de la consommation : La moyenne s\\\\\'ajoute sur le dernier index.\n Requesters : Isman Ali \n Opening date : 17-03-2018 08:52\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : Processing (assigned)\n Assigned to groups : Onead Admin \n Urgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Relève et Facturation Mensuelles \n Description : Lors de l\'ajustement d\'index lorsqu\'on saisie la consommation estime à la moyenne ceci s\'ajoute sur le dernier index et cela ne devrait pas faire.\n\nNumber of followups : 2\n\n[08-05-2018 11:34] Private : No\n Writer Houssein Ali\n Description \nLors de la réunion avec Joel dans le bureau de la Directrice, on a bien décidé qu\'il ne faut ajouter la moyenne ou valeur estimé sur l\'index initiale dans l\'ajustement.\n\nMerci de prendre ce décision comme une confirmation de la part de l\'ONEAD.\n\nCi-joint l\'explication détaillé de la déduction.\n Opening date 08-05-2018 11:34\n Request source Helpdesk\n\n[28-03-2018 11:08] Private : No\n Writer Joel Wambugu\n Description \nONEAD a confirmer s\'il faut \'implementer ou pas.\n Opening date 28-03-2018 11:08\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-108.1527148837.308294809@GESCLIO', '', 'mailing'),
(1881, 'Ticket', 106, 14, 1, 0, 0, '2018-05-27 08:39:23', '2018-05-27 08:39:23', NULL, '[ONEAD #0000106] Enquête de satisfaction Période de facturation (Grands Consommateur)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000106] Enqu&ecirc;te de satisfaction P&eacute;riode de facturation (Grands Consommateur)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : P&eacute;riode de facturation (Grands Consommateur)</p>\n<p>Date de cl&ocirc;ture : 17-05-2018 06:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_106_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_106_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Période de facturation (Grands Consommateur)\n\nDate de clôture : 17-05-2018 06:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_106_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-106.1527410363.1513076671@GESCLIO', '[\"47\"]', 'mailing'),
(1882, 'Ticket', 110, 14, 1, 0, 0, '2018-05-27 08:39:23', '2018-05-27 08:39:23', NULL, '[ONEAD #0000110] Enquête de satisfaction Détails facture hors tournée (vide)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000110] Enqu&ecirc;te de satisfaction D&eacute;tails facture hors tourn&eacute;e (vide)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : D&eacute;tails facture hors tourn&eacute;e (vide)</p>\n<p>Date de cl&ocirc;ture : 24-05-2018 09:26</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_110_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_110_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Détails facture hors tournée (vide)\n\nDate de clôture : 24-05-2018 09:26\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_110_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-110.1527410363.484002379@GESCLIO', '[\"56\",\"136\",\"137\"]', 'mailing'),
(1883, 'Ticket', 61, 14, 1, 0, 0, '2018-05-27 08:39:23', '2018-05-27 08:39:23', NULL, '[ONEAD #0000061] Enquête de satisfaction Encaissement des factures par code payeur', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000061] Enqu&ecirc;te de satisfaction Encaissement des factures par code payeur</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Encaissement des factures par code payeur</p>\n<p>Date de cl&ocirc;ture : 26-05-2018 07:52</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_61_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_61_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Encaissement des factures par code payeur\n\nDate de clôture : 26-05-2018 07:52\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_61_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-61.1527410363.456505778@GESCLIO', '[\"117\",\"118\"]', 'mailing'),
(1888, 'Ticket', 55, 14, 1, 0, 0, '2018-05-29 09:26:51', '2018-05-29 09:26:51', NULL, '[ONEAD #0000055] Enquête de satisfaction Paiement du frais de dossier après l’établissement du devis.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000055] Enqu&ecirc;te de satisfaction Paiement du frais de dossier apr&egrave;s l&rsquo;&eacute;tablissement du devis.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Paiement du frais de dossier apr&egrave;s l&rsquo;&eacute;tablissement du devis.</p>\n<p>Date de cl&ocirc;ture : 2018-05-24 07:12</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_55_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_55_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Paiement du frais de dossier après l’établissement du devis.\n\nDate de clôture : 2018-05-24 07:12\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_55_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-55.1527586011.2130206017@GESCLIO', '', 'mailing'),
(1889, 'Ticket', 148, 14, 1, 0, 0, '2018-05-29 09:26:51', '2018-05-29 09:26:51', NULL, '[ONEAD #0000148] Enquête de satisfaction préparer les coupures ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000148] Enqu&ecirc;te de satisfaction pr&eacute;parer les coupures </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : pr&eacute;parer les coupures </p>\n<p>Date de cl&ocirc;ture : 2018-05-28 08:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_148_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_148_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : préparer les coupures \n\nDate de clôture : 2018-05-28 08:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_148_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-148.1527586011.653371688@GESCLIO', '[\"128\"]', 'mailing'),
(1903, 'Ticket', 138, 14, 1, 0, 0, '2018-05-31 10:22:59', '2018-05-31 10:22:59', NULL, '[ONEAD #0000138] Enquête de satisfaction Création de facture hors tournée ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000138] Enqu&ecirc;te de satisfaction Cr&eacute;ation de facture hors tourn&eacute;e </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Cr&eacute;ation de facture hors tourn&eacute;e </p>\n<p>Date de cl&ocirc;ture : 24-05-2018 06:37</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_138_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_138_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Création de facture hors tournée \n\nDate de clôture : 24-05-2018 06:37\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_138_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-138.1527762179.1361960871@GESCLIO', '[\"112\"]', 'mailing'),
(1904, 'Ticket', 146, 14, 1, 0, 0, '2018-05-31 10:22:59', '2018-05-31 10:22:59', NULL, '[ONEAD #0000146] Enquête de satisfaction Relève Indexe de coupure ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000146] Enqu&ecirc;te de satisfaction Rel&egrave;ve Indexe de coupure </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Rel&egrave;ve Indexe de coupure </p>\n<p>Date de cl&ocirc;ture : 28-05-2018 08:36</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_146_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_146_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Relève Indexe de coupure \n\nDate de clôture : 28-05-2018 08:36\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_146_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-146.1527762179.1462384813@GESCLIO', '[\"126\"]', 'mailing'),
(1905, 'Ticket', 124, 14, 1, 0, 0, '2018-05-31 10:22:59', '2018-05-31 10:22:59', NULL, '[ONEAD #0000124] Enquête de satisfaction Non-valeur impossibliter modifier date periode et recrediter une facture partiel \" charges fixe\"', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000124] Enqu&ecirc;te de satisfaction Non-valeur impossibliter modifier date periode et recrediter une facture partiel &quot; charges fixe&quot;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Non-valeur impossibliter modifier date periode et recrediter une facture partiel &quot; charges fixe&quot;</p>\n<p>Date de cl&ocirc;ture : 30-05-2018 08:00</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_124_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_124_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Non-valeur impossibliter modifier date periode et recrediter une facture partiel \" charges fixe\"\n\nDate de clôture : 30-05-2018 08:00\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_124_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-124.1527762179.799611870@GESCLIO', '[\"124\"]', 'mailing'),
(1926, 'Ticket', 111, 14, 1, 0, 0, '2018-06-05 08:22:42', '2018-06-05 08:22:42', NULL, '[ONEAD #0000111] Enquête de satisfaction Problème d\'index', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000111] Enqu&ecirc;te de satisfaction Probl&egrave;me d&#039;index</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probl&egrave;me d&#039;index</p>\n<p>Date de cl&ocirc;ture : 2018-05-17 06:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_111_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_111_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Problème d\'index\n\nDate de clôture : 2018-05-17 06:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_111_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-111.1528186962.2140935088@GESCLIO', '[\"75\"]', 'mailing'),
(1929, 'Ticket', 151, 4, 1, 0, 0, '2018-06-05 09:07:17', '2018-06-05 09:07:17', NULL, '[ONEAD #0000151] Mise à jour d\'un ticket Fausse indexe precedente ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000151] Mise &agrave; jour d&#039;un ticket Fausse indexe precedente </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Sans r&eacute;ponse, le ticket sera automatiquement clos dans 30 jours</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date de r&eacute;solution</span></strong></span> : 2018-06-05 09:07<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Type de solution</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>L\'Abonné a été facturé au mois de mai. L\'index a été corrigé avec le code anomalie VE.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Fausse indexe precedente  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-05-17 08:44 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: R&eacute;solu<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le syst&egrave;me r&eacute;cup&egrave;re une fausse indexe de d&eacute;part &quot;capture ci-jointe INDEX3&quot; qui date de 2000 &quot;capture ci-jointe INDEX2&quot; pour le nouveau abonn&eacute;e (num&eacute;ro abonn&eacute;e 14100170001) au lieu de r&eacute;cup&eacute;r&eacute; l&#039;indexe de r&eacute;siliation de l&#039;ancien abonn&eacute;e &quot;capture ci-jointe INDEX1&quot; (num&eacute;ro abonn&eacute;e de l&#039;ancien 14100170).</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$1&amp;noAUTO=1\n Sans réponse, le ticket sera automatiquement clos dans 30 jours\n Date de résolution : 2018-06-05 09:07\n Type de solution : \n Solution : \nL\'Abonné a été facturé au mois de mai. L\'index a été corrigé avec le code anomalie VE. \n\nTicket : Description\n\nTitre : Fausse indexe precedente \n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-05-17 08:44\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : Résolu\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Gestion de la Clientèle \n Description : Le système récupère une fausse indexe de départ \"capture ci-jointe INDEX3\" qui date de 2000 \"capture ci-jointe INDEX2\" pour le nouveau abonnée (numéro abonnée 14100170001) au lieu de récupéré l\'indexe de résiliation de l\'ancien abonnée \"capture ci-jointe INDEX1\" (numéro abonnée de l\'ancien 14100170).\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-151.1528189637.790802088@GESCLIO', '[\"132\",\"133\",\"134\",\"132\",\"133\",\"134\"]', 'mailing'),
(1941, 'Ticket', 143, 14, 1, 0, 0, '2018-06-11 08:24:16', '2018-06-11 08:24:16', NULL, '[ONEAD #0000143] Enquête de satisfaction Facturation manuelle ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000143] Enqu&ecirc;te de satisfaction Facturation manuelle </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facturation manuelle </p>\n<p>Date de cl&ocirc;ture : 14-05-2018 12:22</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_143_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_143_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facturation manuelle \n\nDate de clôture : 14-05-2018 12:22\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_143_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-143.1528705456.895827053@GESCLIO', '[\"120\"]', 'mailing'),
(1966, 'Ticket', 151, 14, 1, 0, 0, '2018-06-12 10:39:18', '2018-06-12 10:39:18', NULL, '[ONEAD #0000151] Enquête de satisfaction Fausse indexe precedente ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000151] Enqu&ecirc;te de satisfaction Fausse indexe precedente </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Fausse indexe precedente </p>\n<p>Date de cl&ocirc;ture : 2018-06-06 06:48</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Fausse indexe precedente \n\nDate de clôture : 2018-06-06 06:48\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_151_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-151.1528799958.1660086021@GESCLIO', '', 'mailing'),
(1982, 'Ticket', 157, 4, 1, 0, 0, '2018-06-14 09:03:29', '2018-06-14 09:03:29', NULL, '[ONEAD #0000157] Mise à jour d\'un ticket Menu Remboursement de crédit par chèque', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000157] Mise &agrave; jour d&#039;un ticket Menu Remboursement de cr&eacute;dit par ch&egrave;que</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_157&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_157&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Menu Remboursement de cr&eacute;dit par ch&egrave;que <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-06-12 08:25 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Sur le menu remboursement de cr&eacute;dit par ch&egrave;que, le num&eacute;ro de ch&egrave;que n&rsquo;appara&icirc;t pas sur la colonne de num&eacute;ro r&eacute;f&eacute;rence.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_157&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Menu Remboursement de crédit par chèque\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-06-12 08:25\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Encaissement \n Description : Sur le menu remboursement de crédit par chèque, le numéro de chèque n’apparaît pas sur la colonne de numéro référence.\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-157.1528967009.1189221952@GESCLIO', '[\"144\",\"144\"]', 'mailing'),
(2000, 'Ticket', 164, 4, 1, 0, 0, '2018-06-18 05:47:07', '2018-06-18 05:47:07', NULL, '[ONEAD #0000164] Update of a ticket Afficher Devis ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000164] Update of a ticket Afficher Devis </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_164\">http://support.sulisea.com/index.php?redirect=ticket_164</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Afficher Devis  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-06-13 11:03 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Au d&eacute;but le syst&egrave;me a bien imprim&eacute; le devis correct mais apr&egrave;s il n&rsquo;affiche plus les d&eacute;signations et autre du devis il affiche juste le net &agrave; payer</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-06-17 13:01] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;voila le devis sign&eacute;.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-06-17 13:01<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-06-14 09:33] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de nous fournir une copie du devis imprim&eacute; et sign&eacute; pour faciliter la r&eacute;solution du probl&egrave;me.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-06-14 09:33<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_164 \n\nTicket: Description\n\nTitle : Afficher Devis \n Requesters : Isman Ali \n Opening date : 2018-06-13 11:03\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Au début le système a bien imprimé le devis correct mais après il n’affiche plus les désignations et autre du devis il affiche juste le net à payer\n\nNumber of followups : 2\n\n[2018-06-17 13:01] Private : No\n Writer Isman Ali\n Description \nvoila le devis signé.\n Opening date 2018-06-17 13:01\n Request source Helpdesk\n\n[2018-06-14 09:33] Private : No\n Writer Joel Wambugu\n Description \nMerci de nous fournir une copie du devis imprimé et signé pour faciliter la résolution du problème.\n Opening date 2018-06-14 09:33\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-164.1529300827.342012072@GESCLIO', '[\"151\",\"152\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(2004, 'Ticket', 108, 14, 1, 0, 0, '2018-06-18 08:23:31', '2018-06-18 08:23:31', NULL, '[ONEAD #0000108] Enquête de satisfaction Erreur au niveau ajustement de la consommation :  La moyenne s\\\\\'ajoute sur le dernier index.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000108] Enqu&ecirc;te de satisfaction Erreur au niveau ajustement de la consommation :  La moyenne s\\\\&#039;ajoute sur le dernier index.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur au niveau ajustement de la consommation :  La moyenne s\\\\&#039;ajoute sur le dernier index.</p>\n<p>Date de cl&ocirc;ture : 2018-06-10 08:50</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_108_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_108_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur au niveau ajustement de la consommation : La moyenne s\\\\\'ajoute sur le dernier index.\n\nDate de clôture : 2018-06-10 08:50\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_108_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-108.1529310212.1950682530@GESCLIO', '', 'mailing'),
(2029, 'Ticket', 165, 4, 1, 0, 0, '2018-06-26 10:29:57', '2018-06-26 10:29:57', NULL, '[ONEAD #0000165] Update of a ticket facture manuelle - Penalité ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000165] Update of a ticket facture manuelle - Penalit&eacute; </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_165\">http://support.sulisea.com/index.php?redirect=ticket_165</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:facture manuelle - Penalit&eacute;  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-06-24 08:43 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Pending<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to groups</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Facturation Manuelle      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: lorsqu&#039;une facture manuelle de penalit&eacute; est cr&eacute;e, le systeme ne retient pas la periode et prend comme periode decembre 2017</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-06-26 08:22] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Le probl&egrave;me a &eacute;t&eacute; corrig&eacute; dans le cadre de nos versions d&eacute;ploy&eacute;e depuis avril. La date de cr&eacute;ation de cette facture en question affiche le 11 avril 2018. Merci d&rsquo;envoyer une facture de Mai/Juin ayant ce probl&egrave;me.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-06-26 08:22<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_165 \n\nTicket: Description\n\nTitle : facture manuelle - Penalité \n Requesters : Isman Ali \n Opening date : 2018-06-24 08:43\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : Pending\n Assigned to groups : Onead Admin \n Urgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Facturation Manuelle \n Description : lorsqu\'une facture manuelle de penalité est crée, le systeme ne retient pas la periode et prend comme periode decembre 2017\n\nNumber of followups : 1\n\n[2018-06-26 08:22] Private : No\n Writer Joel Wambugu\n Description \nLe problème a été corrigé dans le cadre de nos versions déployée depuis avril. La date de création de cette facture en question affiche le 11 avril 2018. Merci d’envoyer une facture de Mai/Juin ayant ce problème.\n Opening date 2018-06-26 08:22\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-165.1530008997.736767748@GESCLIO', '[\"154\"]', 'mailing'),
(2038, 'Ticket', 165, 14, 1, 0, 0, '2018-07-01 08:21:15', '2018-07-01 08:21:15', NULL, '[ONEAD #0000165] Enquête de satisfaction facture manuelle - Penalité ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000165] Enqu&ecirc;te de satisfaction facture manuelle - Penalit&eacute; </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : facture manuelle - Penalit&eacute; </p>\n<p>Date de cl&ocirc;ture : 26-06-2018 11:32</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_165_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_165_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : facture manuelle - Penalité \n\nDate de clôture : 26-06-2018 11:32\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_165_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-165.1530433275.1992455813@GESCLIO', '[\"154\"]', 'mailing'),
(2039, 'Ticket', 139, 14, 1, 0, 0, '2018-07-01 08:21:15', '2018-07-01 08:21:15', NULL, '[ONEAD #0000139] Enquête de satisfaction Ajout des champs au niveau de la nationnalité et Type d\'Avance sur consommation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000139] Enqu&ecirc;te de satisfaction Ajout des champs au niveau de la nationnalit&eacute; et Type d&#039;Avance sur consommation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Ajout des champs au niveau de la nationnalit&eacute; et Type d&#039;Avance sur consommation</p>\n<p>Date de cl&ocirc;ture : 29-06-2018 08:48</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_139_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_139_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Ajout des champs au niveau de la nationnalité et Type d\'Avance sur consommation\n\nDate de clôture : 29-06-2018 08:48\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_139_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-139.1530433275.1470696087@GESCLIO', '', 'mailing'),
(2044, 'Ticket', 127, 14, 1, 0, 0, '2018-07-03 13:15:40', '2018-07-03 13:15:40', NULL, '[ONEAD #0000127] Enquête de satisfaction Les tarifs de caution par diametre et par categorie ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000127] Enqu&ecirc;te de satisfaction Les tarifs de caution par diametre et par categorie </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Les tarifs de caution par diametre et par categorie </p>\n<p>Date de cl&ocirc;ture : 29-06-2018 08:48</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_127_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_127_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Les tarifs de caution par diametre et par categorie \n\nDate de clôture : 29-06-2018 08:48\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_127_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-127.1530623740.437498556@GESCLIO', '[\"98\"]', 'mailing'),
(2049, 'Ticket', 167, 4, 1, 0, 0, '2018-07-03 13:44:48', '2018-07-03 13:44:48', NULL, '[ONEAD #0000167] Deletion of a ticket Détails de facture périodique  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000167] Deletion of a ticket D&eacute;tails de facture p&eacute;riodique  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_167\">http://support.sulisea.com/index.php?redirect=ticket_167</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:D&eacute;tails de facture p&eacute;riodique   <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:03-07-2018 13:35 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Tout le branchement neuf le tranche d&#039;eau ne sort pas dans leur premi&egrave;re facturation p&eacute;riodique depuis longtemps.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_167 \n\nTicket: Description\n\nTitle : Détails de facture périodique \n Requesters : Isman Ali \n Opening date : 03-07-2018 13:35\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : Tout le branchement neuf le tranche d\'eau ne sort pas dans leur première facturation périodique depuis longtemps.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-167.1530625488.909120303@GESCLIO', '[\"160\"]', 'mailing'),
(2050, 'Ticket', 167, 4, 1, 0, 0, '2018-07-03 13:44:48', '2018-07-03 13:44:48', NULL, '[ONEAD #0000167] Deletion of a ticket Détails de facture périodique  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000167] Deletion of a ticket D&eacute;tails de facture p&eacute;riodique  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_167&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_167&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:D&eacute;tails de facture p&eacute;riodique   <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:03-07-2018 13:35 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Tout le branchement neuf le tranche d&#039;eau ne sort pas dans leur premi&egrave;re facturation p&eacute;riodique depuis longtemps.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_167&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Détails de facture périodique \n Requesters : Isman Ali \n Opening date : 03-07-2018 13:35\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : Tout le branchement neuf le tranche d\'eau ne sort pas dans leur première facturation périodique depuis longtemps.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-167.1530625488.1782498330@GESCLIO', '[\"160\",\"160\"]', 'mailing'),
(2059, 'Ticket', 161, 14, 1, 0, 0, '2018-07-09 11:46:50', '2018-07-09 11:46:50', NULL, '[ONEAD #0000161] Enquête de satisfaction Manque de le tranche de consommation à facturé sur le nouvelle abonnement', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000161] Enqu&ecirc;te de satisfaction Manque de le tranche de consommation &agrave; factur&eacute; sur le nouvelle abonnement</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Manque de le tranche de consommation &agrave; factur&eacute; sur le nouvelle abonnement</p>\n<p>Date de cl&ocirc;ture : 2018-07-08 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_161_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_161_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Manque de le tranche de consommation à facturé sur le nouvelle abonnement\n\nDate de clôture : 2018-07-08 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_161_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-161.1531136810.266331749@GESCLIO', '[\"148\"]', 'mailing'),
(2076, 'Ticket', 74, 14, 1, 0, 0, '2018-07-12 09:12:09', '2018-07-12 09:12:09', NULL, '[ONEAD #0000074] Enquête de satisfaction Impossible d\'etablir code payeur des nouvelles prise en charge de l’État ou autres', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000074] Enqu&ecirc;te de satisfaction Impossible d&#039;etablir code payeur des nouvelles prise en charge de l&rsquo;&Eacute;tat ou autres</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossible d&#039;etablir code payeur des nouvelles prise en charge de l&rsquo;&Eacute;tat ou autres</p>\n<p>Date de cl&ocirc;ture : 2018-07-05 09:02</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_74_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_74_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossible d\'etablir code payeur des nouvelles prise en charge de l’État ou autres\n\nDate de clôture : 2018-07-05 09:02\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_74_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-74.1531386730.1130749342@GESCLIO', '[\"123\"]', 'mailing'),
(2084, 'Ticket', 163, 14, 1, 0, 0, '2018-07-16 07:03:57', '2018-07-16 07:03:57', NULL, '[ONEAD #0000163] Enquête de satisfaction saisie index', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000163] Enqu&ecirc;te de satisfaction saisie index</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : saisie index</p>\n<p>Date de cl&ocirc;ture : 18-06-2018 08:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_163_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_163_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : saisie index\n\nDate de clôture : 18-06-2018 08:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_163_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-163.1531724637.531325396@GESCLIO', '[\"150\"]', 'mailing'),
(2085, 'Ticket', 144, 14, 1, 0, 0, '2018-07-16 07:03:57', '2018-07-16 07:03:57', NULL, '[ONEAD #0000144] Enquête de satisfaction Facture hors tournée ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000144] Enqu&ecirc;te de satisfaction Facture hors tourn&eacute;e </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture hors tourn&eacute;e </p>\n<p>Date de cl&ocirc;ture : 08-07-2018 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_144_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_144_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture hors tournée \n\nDate de clôture : 08-07-2018 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_144_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-144.1531724637.1922931339@GESCLIO', '[\"121\",\"161\"]', 'mailing'),
(2105, 'Ticket', 160, 14, 1, 0, 0, '2018-07-22 08:07:32', '2018-07-22 08:07:32', NULL, '[ONEAD #0000160] Enquête de satisfaction Erreur lors de devis sur la ligne de TVA qui n\'apparaisse pas', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000160] Enqu&ecirc;te de satisfaction Erreur lors de devis sur la ligne de TVA qui n&#039;apparaisse pas</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur lors de devis sur la ligne de TVA qui n&#039;apparaisse pas</p>\n<p>Date de cl&ocirc;ture : 03-07-2018 13:26</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_160_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_160_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur lors de devis sur la ligne de TVA qui n\'apparaisse pas\n\nDate de clôture : 03-07-2018 13:26\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_160_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-160.1532246852.632949739@GESCLIO', '[\"147\"]', 'mailing'),
(2106, 'Ticket', 170, 14, 1, 0, 0, '2018-07-22 08:07:32', '2018-07-22 08:07:32', NULL, '[ONEAD #0000170] Enquête de satisfaction Net encaissement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000170] Enqu&ecirc;te de satisfaction Net encaissement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Net encaissement </p>\n<p>Date de cl&ocirc;ture : 16-07-2018 08:41</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_170_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_170_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Net encaissement \n\nDate de clôture : 16-07-2018 08:41\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_170_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-170.1532246852.1885277870@GESCLIO', '[\"166\",\"167\"]', 'mailing'),
(2108, 'Ticket', 173, 4, 1, 0, 0, '2018-07-22 11:29:36', '2018-07-22 11:29:36', NULL, '[ONEAD #0000173] Deletion of a ticket Resiliation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000173] Deletion of a ticket Resiliation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_173\">http://support.sulisea.com/index.php?redirect=ticket_173</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Resiliation <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:22-07-2018 07:34 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Pour la R&eacute;siliation de 1 mois, La tranche de 1 doit &ecirc;tre 10 m3 au lieu de 20 m3</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_173 \n\nTicket: Description\n\nTitle : Resiliation\n Requesters : Isman Ali \n Opening date : 22-07-2018 07:34\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Gestion de la Clientèle \n Description : Pour la Résiliation de 1 mois, La tranche de 1 doit être 10 m3 au lieu de 20 m3\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-173.1532258976.1016549558@GESCLIO', '[\"170\",\"169\"]', 'mailing'),
(2109, 'Ticket', 173, 4, 1, 0, 0, '2018-07-22 11:29:36', '2018-07-22 11:29:36', NULL, '[ONEAD #0000173] Deletion of a ticket Resiliation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000173] Deletion of a ticket Resiliation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_173&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_173&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Resiliation <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:22-07-2018 07:34 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Pour la R&eacute;siliation de 1 mois, La tranche de 1 doit &ecirc;tre 10 m3 au lieu de 20 m3</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_173&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Resiliation\n Requesters : Isman Ali \n Opening date : 22-07-2018 07:34\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Gestion de la Clientèle \n Description : Pour la Résiliation de 1 mois, La tranche de 1 doit être 10 m3 au lieu de 20 m3\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-173.1532258977.1533506435@GESCLIO', '[\"170\",\"169\",\"170\",\"169\"]', 'mailing'),
(2118, 'Ticket', 154, 14, 1, 0, 0, '2018-07-23 12:53:38', '2018-07-23 12:53:38', NULL, '[ONEAD #0000154] Enquête de satisfaction Libellé facture périodique ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000154] Enqu&ecirc;te de satisfaction Libell&eacute; facture p&eacute;riodique </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Libell&eacute; facture p&eacute;riodique </p>\n<p>Date de cl&ocirc;ture : 16-07-2018 08:55</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_154_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_154_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Libellé facture périodique \n\nDate de clôture : 16-07-2018 08:55\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_154_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-154.1532350418.944781415@GESCLIO', '[\"141\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(2139, 'Ticket', 168, 14, 1, 0, 0, '2018-07-25 12:18:26', '2018-07-25 12:18:26', NULL, '[ONEAD #0000168] Enquête de satisfaction abonnement neuf ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000168] Enqu&ecirc;te de satisfaction abonnement neuf </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : abonnement neuf </p>\n<p>Date de cl&ocirc;ture : 22-07-2018 08:22</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_168_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_168_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : abonnement neuf \n\nDate de clôture : 22-07-2018 08:22\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_168_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-168.1532521106.1042948484@GESCLIO', '[\"162\",\"163\"]', 'mailing'),
(2141, 'Ticket', 169, 14, 1, 0, 0, '2018-07-27 10:01:19', '2018-07-27 10:01:19', NULL, '[ONEAD #0000169] Enquête de satisfaction Problème générale sur Gesclio ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000169] Enqu&ecirc;te de satisfaction Probl&egrave;me g&eacute;n&eacute;rale sur Gesclio </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probl&egrave;me g&eacute;n&eacute;rale sur Gesclio </p>\n<p>Date de cl&ocirc;ture : 2018-07-16 08:38</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_169_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_169_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Problème générale sur Gesclio \n\nDate de clôture : 2018-07-16 08:38\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_169_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-169.1532685679.287255109@GESCLIO', '[\"165\"]', 'mailing'),
(2153, 'Ticket', 179, 4, 1, 0, 0, '2018-08-02 09:30:18', '2018-08-02 09:30:18', NULL, '[ONEAD #0000179] Deletion of a ticket Facture Impaye', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000179] Deletion of a ticket Facture Impaye</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_179\">http://support.sulisea.com/index.php?redirect=ticket_179</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Facture Impaye <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:02-08-2018 09:15 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: les Factures Impay&eacute;es de l&#039;abonne 13023141 n&rsquo;appara&icirc;t pas</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_179 \n\nTicket: Description\n\nTitle : Facture Impaye\n Requesters : Isman Ali \n Opening date : 02-08-2018 09:15\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : les Factures Impayées de l\'abonne 13023141 n’apparaît pas\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-179.1533202218.1396475986@GESCLIO', '[\"182\"]', 'mailing'),
(2154, 'Ticket', 179, 4, 1, 0, 0, '2018-08-02 09:30:18', '2018-08-02 09:30:18', NULL, '[ONEAD #0000179] Deletion of a ticket Facture Impaye', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000179] Deletion of a ticket Facture Impaye</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_179&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_179&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Facture Impaye <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:02-08-2018 09:15 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: les Factures Impay&eacute;es de l&#039;abonne 13023141 n&rsquo;appara&icirc;t pas</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_179&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Facture Impaye\n Requesters : Isman Ali \n Opening date : 02-08-2018 09:15\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : les Factures Impayées de l\'abonne 13023141 n’apparaît pas\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-179.1533202218.816926862@GESCLIO', '[\"182\",\"182\"]', 'mailing'),
(2171, 'Ticket', 75, 14, 1, 0, 0, '2018-08-07 06:05:25', '2018-08-07 06:05:25', NULL, '[ONEAD #0000075] Enquête de satisfaction Edition de liste d\'intervention de l\'abonnées ayant résiliées ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000075] Enqu&ecirc;te de satisfaction Edition de liste d&#039;intervention de l&#039;abonn&eacute;es ayant r&eacute;sili&eacute;es </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Edition de liste d&#039;intervention de l&#039;abonn&eacute;es ayant r&eacute;sili&eacute;es </p>\n<p>Date de cl&ocirc;ture : 05-08-2018 09:11</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_75_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_75_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Edition de liste d\'intervention de l\'abonnées ayant résiliées \n\nDate de clôture : 05-08-2018 09:11\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_75_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-75.1533621925.1455516554@GESCLIO', '', 'mailing'),
(2191, 'Ticket', 176, 14, 1, 0, 0, '2018-08-08 14:03:54', '2018-08-08 14:03:54', NULL, '[ONEAD #0000176] Enquête de satisfaction Anomalie d\'index', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000176] Enqu&ecirc;te de satisfaction Anomalie d&#039;index</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Anomalie d&#039;index</p>\n<p>Date de cl&ocirc;ture : 2018-08-01 08:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_176_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_176_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Anomalie d\'index\n\nDate de clôture : 2018-08-01 08:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_176_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-176.1533737034.1333830830@GESCLIO', '', 'mailing'),
(2192, 'Ticket', 157, 14, 1, 0, 0, '2018-08-08 14:03:54', '2018-08-08 14:03:54', NULL, '[ONEAD #0000157] Enquête de satisfaction Menu Remboursement de crédit par chèque', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000157] Enqu&ecirc;te de satisfaction Menu Remboursement de cr&eacute;dit par ch&egrave;que</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Menu Remboursement de cr&eacute;dit par ch&egrave;que</p>\n<p>Date de cl&ocirc;ture : 2018-08-05 09:11</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_157_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_157_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Menu Remboursement de crédit par chèque\n\nDate de clôture : 2018-08-05 09:11\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_157_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-157.1533737034.76797903@GESCLIO', '', 'mailing'),
(2193, 'Ticket', 172, 14, 1, 0, 0, '2018-08-08 14:03:54', '2018-08-08 14:03:54', NULL, '[ONEAD #0000172] Enquête de satisfaction Resiliation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000172] Enqu&ecirc;te de satisfaction Resiliation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Resiliation</p>\n<p>Date de cl&ocirc;ture : 2018-08-07 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_172_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_172_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Resiliation\n\nDate de clôture : 2018-08-07 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_172_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-172.1533737035.1119270596@GESCLIO', '', 'mailing'),
(2204, 'Ticket', 166, 14, 1, 0, 0, '2018-08-13 13:24:15', '2018-08-13 13:24:15', NULL, '[ONEAD #0000166] Enquête de satisfaction Écart entre le montant finale et provisoire (Synthèse de facturation)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000166] Enqu&ecirc;te de satisfaction &Eacute;cart entre le montant finale et provisoire (Synth&egrave;se de facturation)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : &Eacute;cart entre le montant finale et provisoire (Synth&egrave;se de facturation)</p>\n<p>Date de cl&ocirc;ture : 2018-08-12 06:57</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_166_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_166_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Écart entre le montant finale et provisoire (Synthèse de facturation)\n\nDate de clôture : 2018-08-12 06:57\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_166_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-166.1534166655.373143505@GESCLIO', '', 'mailing'),
(2206, 'Ticket', 174, 14, 1, 0, 0, '2018-08-16 13:08:30', '2018-08-16 13:08:30', NULL, '[ONEAD #0000174] Enquête de satisfaction Erreur de index', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000174] Enqu&ecirc;te de satisfaction Erreur de index</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur de index</p>\n<p>Date de cl&ocirc;ture : 01-08-2018 08:43</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_174_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_174_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur de index\n\nDate de clôture : 01-08-2018 08:43\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_174_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-174.1534424911.1674963119@GESCLIO', '[\"171\"]', 'mailing'),
(2215, 'Ticket', 164, 14, 1, 0, 0, '2018-08-20 11:22:23', '2018-08-20 11:22:23', NULL, '[ONEAD #0000164] Enquête de satisfaction Afficher Devis ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000164] Enqu&ecirc;te de satisfaction Afficher Devis </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Afficher Devis </p>\n<p>Date de cl&ocirc;ture : 2018-08-05 09:11</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_164_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_164_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Afficher Devis \n\nDate de clôture : 2018-08-05 09:11\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_164_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-164.1534764143.395709112@GESCLIO', '[\"151\",\"152\"]', 'mailing'),
(2227, 'Ticket', 162, 14, 1, 0, 0, '2018-08-22 09:09:40', '2018-08-22 09:09:40', NULL, '[ONEAD #0000162] Enquête de satisfaction Liste des noms des releveurs et Chef d’équipe', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000162] Enqu&ecirc;te de satisfaction Liste des noms des releveurs et Chef d&rsquo;&eacute;quipe</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Liste des noms des releveurs et Chef d&rsquo;&eacute;quipe</p>\n<p>Date de cl&ocirc;ture : 2018-07-16 08:56</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_162_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_162_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Liste des noms des releveurs et Chef d’équipe\n\nDate de clôture : 2018-07-16 08:56\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_162_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-162.1534928980.195038272@GESCLIO', '', 'mailing'),
(2250, 'Ticket', 180, 14, 1, 0, 0, '2018-08-24 15:18:04', '2018-08-24 15:18:04', NULL, '[ONEAD #0000180] Enquête de satisfaction probleme dans le devis ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000180] Enqu&ecirc;te de satisfaction probleme dans le devis </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : probleme dans le devis </p>\n<p>Date de cl&ocirc;ture : 23-08-2018 06:12</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_180_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_180_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : probleme dans le devis \n\nDate de clôture : 23-08-2018 06:12\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_180_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-180.1535123884.977828589@GESCLIO', '[\"183\",\"184\"]', 'mailing'),
(2251, 'Ticket', 181, 14, 1, 0, 0, '2018-08-24 15:18:04', '2018-08-24 15:18:04', NULL, '[ONEAD #0000181] Enquête de satisfaction Begue de Gesclio', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000181] Enqu&ecirc;te de satisfaction Begue de Gesclio</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Begue de Gesclio</p>\n<p>Date de cl&ocirc;ture : 23-08-2018 06:13</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_181_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_181_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Begue de Gesclio\n\nDate de clôture : 23-08-2018 06:13\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_181_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-181.1535123884.822225875@GESCLIO', '', 'mailing'),
(2252, 'Ticket', 175, 14, 1, 0, 0, '2018-08-24 15:18:04', '2018-08-24 15:18:04', NULL, '[ONEAD #0000175] Enquête de satisfaction bordereau de repasse ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000175] Enqu&ecirc;te de satisfaction bordereau de repasse </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : bordereau de repasse </p>\n<p>Date de cl&ocirc;ture : 23-08-2018 06:14</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_175_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_175_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : bordereau de repasse \n\nDate de clôture : 23-08-2018 06:14\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_175_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-175.1535123884.868228765@GESCLIO', '[\"172\",\"173\",\"174\",\"175\"]', 'mailing'),
(2268, 'Ticket', 177, 14, 1, 0, 0, '2018-08-30 05:05:55', '2018-08-30 05:05:55', NULL, '[ONEAD #0000177] Enquête de satisfaction Erreur de frais et Numero de dossier', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000177] Enqu&ecirc;te de satisfaction Erreur de frais et Numero de dossier</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur de frais et Numero de dossier</p>\n<p>Date de cl&ocirc;ture : 2018-08-23 06:13</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_177_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_177_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur de frais et Numero de dossier\n\nDate de clôture : 2018-08-23 06:13\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_177_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-177.1535605555.879769696@GESCLIO', '', 'mailing'),
(2269, 'Ticket', 158, 14, 1, 0, 0, '2018-08-30 05:05:55', '2018-08-30 05:05:55', NULL, '[ONEAD #0000158] Enquête de satisfaction Etat des encaissement journaliers ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000158] Enqu&ecirc;te de satisfaction Etat des encaissement journaliers </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Etat des encaissement journaliers </p>\n<p>Date de cl&ocirc;ture : 2018-08-23 06:16</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_158_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_158_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Etat des encaissement journaliers \n\nDate de clôture : 2018-08-23 06:16\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_158_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-158.1535605555.611032129@GESCLIO', '', 'mailing'),
(2309, 'Ticket', 73, 14, 1, 0, 0, '2018-09-12 05:30:16', '2018-09-12 05:30:16', NULL, '[ONEAD #0000073] Enquête de satisfaction Impossibilité de transféré les dettes de l’État', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000073] Enqu&ecirc;te de satisfaction Impossibilit&eacute; de transf&eacute;r&eacute; les dettes de l&rsquo;&Eacute;tat</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; de transf&eacute;r&eacute; les dettes de l&rsquo;&Eacute;tat</p>\n<p>Date de cl&ocirc;ture : 2018-08-23 06:15</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_73_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_73_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité de transféré les dettes de l’État\n\nDate de clôture : 2018-08-23 06:15\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_73_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-73.1536730216.141400363@GESCLIO', '', 'mailing'),
(2326, 'Ticket', 183, 14, 1, 0, 0, '2018-09-16 08:28:40', '2018-09-16 08:28:40', NULL, '[ONEAD #0000183] Enquête de satisfaction Erreur de Numéro Devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000183] Enqu&ecirc;te de satisfaction Erreur de Num&eacute;ro Devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur de Num&eacute;ro Devis</p>\n<p>Date de cl&ocirc;ture : 13-09-2018 08:18</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_183_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_183_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur de Numéro Devis\n\nDate de clôture : 13-09-2018 08:18\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_183_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-183.1537086521.256900804@GESCLIO', '[\"188\",\"189\",\"201\"]', 'mailing'),
(2330, 'Ticket', 155, 14, 1, 0, 0, '2018-09-18 08:51:05', '2018-09-18 08:51:05', NULL, '[ONEAD #0000155] Enquête de satisfaction Libellé facture pénalité', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000155] Enqu&ecirc;te de satisfaction Libell&eacute; facture p&eacute;nalit&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Libell&eacute; facture p&eacute;nalit&eacute;</p>\n<p>Date de cl&ocirc;ture : 13-09-2018 06:22</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_155_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_155_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Libellé facture pénalité\n\nDate de clôture : 13-09-2018 06:22\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_155_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-155.1537260665.864652574@GESCLIO', '[\"142\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(2331, 'Ticket', 188, 14, 1, 0, 0, '2018-09-18 08:51:05', '2018-09-18 08:51:05', NULL, '[ONEAD #0000188] Enquête de satisfaction Solde antérieur  et montant a payer ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000188] Enqu&ecirc;te de satisfaction Solde ant&eacute;rieur  et montant a payer </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Solde ant&eacute;rieur  et montant a payer </p>\n<p>Date de cl&ocirc;ture : 17-09-2018 07:36</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_188_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_188_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Solde antérieur et montant a payer \n\nDate de clôture : 17-09-2018 07:36\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_188_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-188.1537260665.1427622378@GESCLIO', '[\"200\"]', 'mailing'),
(2332, 'Ticket', 117, 14, 1, 0, 0, '2018-09-18 08:51:05', '2018-09-18 08:51:05', NULL, '[ONEAD #0000117] Enquête de satisfaction Possibilité d\'un changement de statut d\'abonnées  (Actif, Résilié, Coupée, En attente ...ect)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000117] Enqu&ecirc;te de satisfaction Possibilit&eacute; d&#039;un changement de statut d&#039;abonn&eacute;es  (Actif, R&eacute;sili&eacute;, Coup&eacute;e, En attente ...ect)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Possibilit&eacute; d&#039;un changement de statut d&#039;abonn&eacute;es  (Actif, R&eacute;sili&eacute;, Coup&eacute;e, En attente ...ect)</p>\n<p>Date de cl&ocirc;ture : 17-09-2018 07:38</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_117_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_117_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Possibilité d\'un changement de statut d\'abonnées (Actif, Résilié, Coupée, En attente ...ect)\n\nDate de clôture : 17-09-2018 07:38\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_117_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-117.1537260666.1154258908@GESCLIO', '', 'mailing'),
(2337, 'Ticket', 171, 14, 1, 0, 0, '2018-09-20 05:43:27', '2018-09-20 05:43:27', NULL, '[ONEAD #0000171] Enquête de satisfaction Libellé facture periodique ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000171] Enqu&ecirc;te de satisfaction Libell&eacute; facture periodique </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Libell&eacute; facture periodique </p>\n<p>Date de cl&ocirc;ture : 2018-09-13 06:06</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_171_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_171_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Libellé facture periodique \n\nDate de clôture : 2018-09-13 06:06\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_171_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-171.1537422207.1012020172@GESCLIO', '[\"168\"]', 'mailing'),
(2353, 'Ticket', 192, 4, 1, 0, 0, '2018-09-26 09:09:10', '2018-09-26 09:09:10', NULL, '[ONEAD #0000192] Update of a ticket Changement de compteur ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000192] Update of a ticket Changement de compteur </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_192\">http://support.sulisea.com/index.php?redirect=ticket_192</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Changement de compteur  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-09-23 06:40 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Pending<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to groups</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;index du d&eacute;pose de compteur ne se remet pas &agrave; z&eacute;ro dans le syst&egrave;me, apr&egrave;s avoir effectu&eacute; un changement compteur.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_192 \n\nTicket: Description\n\nTitle : Changement de compteur \n Requesters : Isman Ali \n Opening date : 2018-09-23 06:40\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Pending\n Assigned to groups : Onead Admin \n Urgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : L\'index du dépose de compteur ne se remet pas à zéro dans le système, après avoir effectué un changement compteur.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-192.1537952950.439853731@GESCLIO', '[\"207\"]', 'mailing'),
(2356, 'Ticket', 182, 14, 1, 0, 0, '2018-10-03 12:35:47', '2018-10-03 12:35:47', NULL, '[ONEAD #0000182] Enquête de satisfaction Solde Negative', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000182] Enqu&ecirc;te de satisfaction Solde Negative</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Solde Negative</p>\n<p>Date de cl&ocirc;ture : 13-09-2018 05:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_182_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_182_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Solde Negative\n\nDate de clôture : 13-09-2018 05:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_182_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-182.1538570147.50629173@GESCLIO', '[\"185\",\"187\"]', 'mailing'),
(2357, 'Ticket', 147, 14, 1, 0, 0, '2018-10-03 12:35:47', '2018-10-03 12:35:47', NULL, '[ONEAD #0000147] Enquête de satisfaction Portefeuille par Payeur', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000147] Enqu&ecirc;te de satisfaction Portefeuille par Payeur</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Portefeuille par Payeur</p>\n<p>Date de cl&ocirc;ture : 23-09-2018 06:52</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_147_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_147_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Portefeuille par Payeur\n\nDate de clôture : 23-09-2018 06:52\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_147_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-147.1538570147.2047951628@GESCLIO', '[\"127\"]', 'mailing'),
(2380, 'Ticket', 191, 14, 1, 0, 0, '2018-10-15 05:05:15', '2018-10-15 05:05:15', NULL, '[ONEAD #0000191] Enquête de satisfaction Détails facturations (régression) ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000191] Enqu&ecirc;te de satisfaction D&eacute;tails facturations (r&eacute;gression) </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : D&eacute;tails facturations (r&eacute;gression) </p>\n<p>Date de cl&ocirc;ture : 2018-10-09 08:45</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_191_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_191_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Détails facturations (régression) \n\nDate de clôture : 2018-10-09 08:45\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_191_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-191.1539579915.1177488725@GESCLIO', '', 'mailing'),
(2386, 'Ticket', 197, 4, 1, 0, 0, '2018-10-17 07:25:53', '2018-10-17 07:25:53', NULL, '[ONEAD #0000197] New ticket erreur dans le deja coupé', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000197] New ticket erreur dans le deja coup&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_197&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_197&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:erreur dans le deja coup&eacute; <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:17-10-2018 07:16 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Dans le papier suivant les abonn&eacute;es qui se trouve dans le cat&eacute;gorie &quot; DEJA COUPE &quot; avec une petite croix a cot&eacute; ne sont pas coup&eacute; mais normalement &quot; actif &quot; le probleme fausse l&#039;anomalie de rel&egrave;ve .</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_197&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : erreur dans le deja coupé\n Requesters : Isman Ali \n Opening date : 17-10-2018 07:16\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Dètte \n Description : Dans le papier suivant les abonnées qui se trouve dans le catégorie \" DEJA COUPE \" avec une petite croix a coté ne sont pas coupé mais normalement \" actif \" le probleme fausse l\'anomalie de relève .\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-197.1539761153.1609558371@GESCLIO', '[\"215\",\"215\"]', 'mailing'),
(2387, 'Ticket', 159, 14, 1, 0, 0, '2018-10-22 06:42:01', '2018-10-22 06:42:01', NULL, '[ONEAD #0000159] Enquête de satisfaction Facture en crédit ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000159] Enqu&ecirc;te de satisfaction Facture en cr&eacute;dit </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture en cr&eacute;dit </p>\n<p>Date de cl&ocirc;ture : 2018-09-23 06:59</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_159_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_159_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture en crédit \n\nDate de clôture : 2018-09-23 06:59\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_159_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-159.1540190521.795135058@GESCLIO', '', 'mailing'),
(2388, 'Ticket', 190, 14, 1, 0, 0, '2018-10-22 06:42:01', '2018-10-22 06:42:01', NULL, '[ONEAD #0000190] Enquête de satisfaction Seuil échéance ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000190] Enqu&ecirc;te de satisfaction Seuil &eacute;ch&eacute;ance </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Seuil &eacute;ch&eacute;ance </p>\n<p>Date de cl&ocirc;ture : 2018-09-23 07:00</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_190_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_190_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Seuil échéance \n\nDate de clôture : 2018-09-23 07:00\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_190_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-190.1540190522.1970524182@GESCLIO', '', 'mailing'),
(2389, 'Ticket', 195, 14, 1, 0, 0, '2018-10-22 06:42:01', '2018-10-22 06:42:01', NULL, '[ONEAD #0000195] Enquête de satisfaction Probleme dans la facture manuel ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000195] Enqu&ecirc;te de satisfaction Probleme dans la facture manuel </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probleme dans la facture manuel </p>\n<p>Date de cl&ocirc;ture : 2018-10-09 08:44</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_195_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_195_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Probleme dans la facture manuel \n\nDate de clôture : 2018-10-09 08:44\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_195_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-195.1540190522.969343851@GESCLIO', '', 'mailing'),
(2390, 'Ticket', 187, 14, 1, 0, 0, '2018-10-22 06:42:01', '2018-10-22 06:42:01', NULL, '[ONEAD #0000187] Enquête de satisfaction Pied de page ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000187] Enqu&ecirc;te de satisfaction Pied de page </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Pied de page </p>\n<p>Date de cl&ocirc;ture : 2018-10-09 08:46</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_187_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_187_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Pied de page \n\nDate de clôture : 2018-10-09 08:46\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_187_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-187.1540190522.1998055839@GESCLIO', '', 'mailing'),
(2414, 'Ticket', 184, 14, 1, 0, 0, '2018-10-23 09:12:37', '2018-10-23 09:12:37', NULL, '[ONEAD #0000184] Enquête de satisfaction Rapport d\'encaissement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000184] Enqu&ecirc;te de satisfaction Rapport d&#039;encaissement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Rapport d&#039;encaissement </p>\n<p>Date de cl&ocirc;ture : 2018-09-13 08:20</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_184_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_184_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Rapport d\'encaissement \n\nDate de clôture : 2018-09-13 08:20\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_184_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-184.1540285957.1482649820@GESCLIO', '[\"190\",\"191\",\"202\"]', 'mailing'),
(2425, 'Ticket', 189, 14, 1, 0, 0, '2018-10-25 08:14:39', '2018-10-25 08:14:39', NULL, '[ONEAD #0000189] Enquête de satisfaction Problème d’échéance ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000189] Enqu&ecirc;te de satisfaction Probl&egrave;me d&rsquo;&eacute;ch&eacute;ance </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Probl&egrave;me d&rsquo;&eacute;ch&eacute;ance </p>\n<p>Date de cl&ocirc;ture : 2018-10-09 08:46</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_189_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_189_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Problème d’échéance \n\nDate de clôture : 2018-10-09 08:46\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_189_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-189.1540455279.1205611112@GESCLIO', '', 'mailing'),
(2442, 'Ticket', 207, 4, 1, 0, 0, '2018-10-28 13:40:08', '2018-10-28 13:40:08', NULL, '[ONEAD #0000207] New ticket Résiliation (régression)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000207] New ticket R&eacute;siliation (r&eacute;gression)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_207&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_207&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:R&eacute;siliation (r&eacute;gression) <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:28-10-2018 13:34 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: On n&#039;arrive pas &agrave; cr&eacute;er de facture de r&eacute;siliation voir capture.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_207&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Résiliation (régression)\n Requesters : Isman Ali \n Opening date : 28-10-2018 13:34\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Gestion de la Clientèle \n Description : On n\'arrive pas à créer de facture de résiliation voir capture.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-207.1540734008.640354489@GESCLIO', '[\"224\"]', 'mailing'),
(2445, 'Ticket', 196, 14, 1, 0, 0, '2018-10-31 05:49:16', '2018-10-31 05:49:16', NULL, '[ONEAD #0000196] Enquête de satisfaction Saisi coupure ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000196] Enqu&ecirc;te de satisfaction Saisi coupure </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Saisi coupure </p>\n<p>Date de cl&ocirc;ture : 24-10-2018 12:14</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_196_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_196_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Saisi coupure \n\nDate de clôture : 24-10-2018 12:14\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_196_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-196.1540964956.66434851@GESCLIO', '[\"212\",\"213\",\"214\"]', 'mailing'),
(2446, 'Ticket', 197, 14, 1, 0, 0, '2018-10-31 05:49:16', '2018-10-31 05:49:16', NULL, '[ONEAD #0000197] Enquête de satisfaction erreur dans le deja coupé', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000197] Enqu&ecirc;te de satisfaction erreur dans le deja coup&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : erreur dans le deja coup&eacute;</p>\n<p>Date de cl&ocirc;ture : 24-10-2018 12:29</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_197_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_197_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : erreur dans le deja coupé\n\nDate de clôture : 24-10-2018 12:29\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_197_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-197.1540964956.495435309@GESCLIO', '[\"215\"]', 'mailing'),
(2457, 'Ticket', 209, 4, 1, 0, 0, '2018-11-01 07:41:38', '2018-11-01 07:41:38', NULL, '[ONEAD #0000209] New ticket lors de réouverture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000209] New ticket lors de r&eacute;ouverture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_209&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_209&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:lors de r&eacute;ouverture  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:01-11-2018 07:13 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: lors de la r&eacute;ouverture de l&#039;abonnement si l&#039;ancien abonner &eacute;t&eacute; un gros consommateur, nous ne pouvons pas modifier dans la nouvelle abonnement du nouveau abonner, nous voulons modifier cette ^parametre .c&#039;est un probl&egrave;me qui doit etre pris en serieux rapidement.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_209&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : lors de réouverture \n Requesters : Isman Ali \n Opening date : 01-11-2018 07:13\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Gestion de la Clientèle \n Description : lors de la réouverture de l\'abonnement si l\'ancien abonner été un gros consommateur, nous ne pouvons pas modifier dans la nouvelle abonnement du nouveau abonner, nous voulons modifier cette ^parametre .c\'est un problème qui doit etre pris en serieux rapidement.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-209.1541058098.520178520@GESCLIO', '[\"227\",\"227\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(2458, 'Ticket', 194, 14, 1, 0, 0, '2018-11-01 11:09:21', '2018-11-01 11:09:21', NULL, '[ONEAD #0000194] Enquête de satisfaction Champs usage', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000194] Enqu&ecirc;te de satisfaction Champs usage</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Champs usage</p>\n<p>Date de cl&ocirc;ture : 2018-10-31 06:19</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_194_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_194_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Champs usage\n\nDate de clôture : 2018-10-31 06:19\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_194_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-194.1541070561.1539483817@GESCLIO', '', 'mailing'),
(2459, 'Ticket', 199, 14, 1, 0, 0, '2018-11-01 11:09:21', '2018-11-01 11:09:21', NULL, '[ONEAD #0000199] Enquête de satisfaction Facturation Manuelle ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000199] Enqu&ecirc;te de satisfaction Facturation Manuelle </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facturation Manuelle </p>\n<p>Date de cl&ocirc;ture : 2018-10-31 06:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_199_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_199_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facturation Manuelle \n\nDate de clôture : 2018-10-31 06:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_199_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-199.1541070561.1834517960@GESCLIO', '', 'mailing'),
(2469, 'Ticket', 207, 14, 1, 0, 0, '2018-11-06 06:47:22', '2018-11-06 06:47:22', NULL, '[ONEAD #0000207] Enquête de satisfaction Résiliation (régression)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000207] Enqu&ecirc;te de satisfaction R&eacute;siliation (r&eacute;gression)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : R&eacute;siliation (r&eacute;gression)</p>\n<p>Date de cl&ocirc;ture : 2018-11-01 13:30</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_207_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_207_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Résiliation (régression)\n\nDate de clôture : 2018-11-01 13:30\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_207_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-207.1541486842.222837808@GESCLIO', '', 'mailing'),
(2478, 'Ticket', 185, 4, 1, 0, 0, '2018-11-06 07:34:55', '2018-11-06 07:34:55', NULL, '[ONEAD #0000185] Mise à jour d\'un ticket inconherence dans le devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000185] Mise &agrave; jour d&#039;un ticket inconherence dans le devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_185&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_185&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:inconherence dans le devis <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-08-23 06:37 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En attente<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux groupes</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Tr&egrave;s haute <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: le statut du devis suivant est au niveau 6 alors que dans le suivi c&#039;est au niveau 8 dans la 1er capture.<br />\n<br />\ndans le seconde capture le devis n&#039;affiche aucune somme c qui est anormale</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 4</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-11-06 07:19] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de fournir les dossiers ayant ce probl&egrave;me pour faciliter la r&eacute;solution.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-11-06 07:19<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-09-10 13:51] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> Probl&egrave;me toujours d&#039;actualit&eacute; .<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-09-10 13:51<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-08-27 06:42] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;C&#039;est un nouveau cas d&#039;un cot&eacute; &eacute;tape 10 et &eacute;tape 6 en m&ecirc;me temps .&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-08-27 06:42<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-08-24 06:11] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Il parait que le devis avait &eacute;t&eacute; rejet&eacute; la raison pour laquelle il est &agrave; l&#039;&eacute;tape 6 et le devis non disponible. Veuillez informer l&#039;utilisateur de refaire le devis et resoumettre et il suivra le circuit normal&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-08-24 06:11<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_185&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : inconherence dans le devis\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-08-23 06:37\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nStatut : En attente\n Assigné aux groupes : Onead Admin \n Urgence : Moyenne\n Impact : Moyen\n Priorité : Très haute\n\nCatégorie : Gestion de la Clientèle \n Description : le statut du devis suivant est au niveau 6 alors que dans le suivi c\'est au niveau 8 dans la 1er capture.\n\ndans le seconde capture le devis n\'affiche aucune somme c qui est anormale\n\nNombre de suivis : 4\n\n[2018-11-06 07:19] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de fournir les dossiers ayant ce problème pour faciliter la résolution.\n Date d\'ouverture 2018-11-06 07:19\n Source de la demande Helpdesk\n\n[2018-09-10 13:51] Privé : Non\n Rédacteur Isman Ali\n Description Problème toujours d\'actualité .\n Date d\'ouverture 2018-09-10 13:51\n Source de la demande Helpdesk\n\n[2018-08-27 06:42] Privé : Non\n Rédacteur Isman Ali\n Description \nC\'est un nouveau cas d\'un coté étape 10 et étape 6 en même temps .\n Date d\'ouverture 2018-08-27 06:42\n Source de la demande Helpdesk\n\n[2018-08-24 06:11] Privé : Non\n Rédacteur Joel Wambugu\n Description \nIl parait que le devis avait été rejeté la raison pour laquelle il est à l\'étape 6 et le devis non disponible. Veuillez informer l\'utilisateur de refaire le devis et resoumettre et il suivra le circuit normal\n Date d\'ouverture 2018-08-24 06:11\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-185.1541489695.1284079288@GESCLIO', '[\"192\",\"193\",\"195\",\"196\",\"197\",\"192\",\"193\",\"195\",\"196\",\"197\"]', 'mailing'),
(2486, 'Ticket', 201, 4, 1, 0, 0, '2018-11-06 08:13:54', '2018-11-06 08:13:54', NULL, '[ONEAD #0000201] Mise à jour d\'un ticket Régression (Erreur de saisie)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000201] Mise &agrave; jour d&#039;un ticket R&eacute;gression (Erreur de saisie)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_201&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_201&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:R&eacute;gression (Erreur de saisie) <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-10-23 07:12 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En attente<br />  <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux groupes</span>&#160;: Onead Admin <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Lors de la saisie index de code anomalie appara&icirc;t m&ecirc;me si qu&#039;on n&#039;a saisie l&#039;index normale.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 4</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-11-01 13:43] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;On attendra l&rsquo;&eacute;mission prochaine&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-11-01 13:43<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-11-01 11:44] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de nous fournir un cas concret, la facturation a &eacute;t&eacute; faite le 30.10.2018.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-11-01 11:44<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-10-31 08:28] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;des fois c&#039;est pour tout les agents, maintenant c&#039;est l&#039;agents Zeinab Abdillahi dans la zone balbala et les caches ont &eacute;t&eacute; vider( et cela presque tout le jrs ou semaine )&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-10-31 08:28<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-10-23 09:12] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci aussi de nous fournir plus de details sur ce probleme. Est-ce que cest pour tous les agents de saisi, dans quelle zone et comment souvent cela arrive. Pour l&#039;instant merci de supprimer le cache dans les PCs ayant ce probleme.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-10-23 09:12<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_201&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Régression (Erreur de saisie)\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-10-23 07:12\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nStatut : En attente\n Assigné aux groupes : Onead Admin \n Urgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Gestion de la Clientèle \n Description : Lors de la saisie index de code anomalie apparaît même si qu\'on n\'a saisie l\'index normale.\n\nNombre de suivis : 4\n\n[2018-11-01 13:43] Privé : Non\n Rédacteur Isman Ali\n Description \nOn attendra l’émission prochaine \n Date d\'ouverture 2018-11-01 13:43\n Source de la demande Helpdesk\n\n[2018-11-01 11:44] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de nous fournir un cas concret, la facturation a été faite le 30.10.2018.\n Date d\'ouverture 2018-11-01 11:44\n Source de la demande Helpdesk\n\n[2018-10-31 08:28] Privé : Non\n Rédacteur Isman Ali\n Description \ndes fois c\'est pour tout les agents, maintenant c\'est l\'agents Zeinab Abdillahi dans la zone balbala et les caches ont été vider( et cela presque tout le jrs ou semaine )\n Date d\'ouverture 2018-10-31 08:28\n Source de la demande Helpdesk\n\n[2018-10-23 09:12] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci aussi de nous fournir plus de details sur ce probleme. Est-ce que cest pour tous les agents de saisi, dans quelle zone et comment souvent cela arrive. Pour l\'instant merci de supprimer le cache dans les PCs ayant ce probleme.\n Date d\'ouverture 2018-10-23 09:12\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-201.1541492034.1015584799@GESCLIO', '[\"219\",\"219\"]', 'mailing'),
(2495, 'Ticket', 209, 14, 1, 0, 0, '2018-11-09 04:53:08', '2018-11-09 04:53:08', NULL, '[ONEAD #0000209] Enquête de satisfaction lors de réouverture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000209] Enqu&ecirc;te de satisfaction lors de r&eacute;ouverture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : lors de r&eacute;ouverture </p>\n<p>Date de cl&ocirc;ture : 2018-11-01 13:30</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_209_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_209_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : lors de réouverture \n\nDate de clôture : 2018-11-01 13:30\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_209_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-209.1541739188.1585346599@GESCLIO', '[\"227\"]', 'mailing'),
(2496, 'Ticket', 185, 14, 1, 0, 0, '2018-11-09 04:53:08', '2018-11-09 04:53:08', NULL, '[ONEAD #0000185] Enquête de satisfaction inconherence dans le devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000185] Enqu&ecirc;te de satisfaction inconherence dans le devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : inconherence dans le devis</p>\n<p>Date de cl&ocirc;ture : 2018-11-06 08:52</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_185_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_185_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : inconherence dans le devis\n\nDate de clôture : 2018-11-06 08:52\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_185_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-185.1541739188.2127853273@GESCLIO', '[\"192\",\"193\",\"195\",\"196\",\"197\"]', 'mailing'),
(2497, 'Ticket', 60, 4, 1, 0, 0, '2018-11-09 04:53:43', '2018-11-09 04:53:43', NULL, '[ONEAD #0000060] Update of a ticket Retenus sur salaire des factures des agents ONEAD', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000060] Update of a ticket Retenus sur salaire des factures des agents ONEAD</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_60\">http://support.sulisea.com/index.php?redirect=ticket_60</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Retenus sur salaire des factures des agents ONEAD <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:12 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter, Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Retenus sur salaire des factures des agents ONEAD</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 6</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-06-26 15:28] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci Houssein pour la liste. Nous allons l&#039;examiner et en cas de question nous reviendrons vers vous.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-06-26 15:28<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-06-19 05:52] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Houssein Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Bonjour Joel,&lt;/p&gt;<br />\r\n&lt;div&gt;&nbsp;&lt;/div&gt;<br />\r\n&lt;div&gt;Ci-joint la liste des abonn&eacute;es du tarif Agent ONEAD avec leur matricule.&lt;/div&gt;<br />\r\n&lt;div&gt;&nbsp;&lt;/div&gt;<br />\r\n&lt;div&gt;Ils ont compos&eacute;es en deux cat&eacute;gories ( Actif et Inactif), les inactifs sont des retrait&eacute;s et des licenci&eacute;es.&lt;/div&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-06-19 05:52<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-05-07 07:18] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Liste des Agents ONEAD d&eacute;j&agrave; envoy&eacute; &agrave; l&#039;ONEAD le 06.05.0218.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-05-07 07:18<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-05-06 07:45] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;1 - ASPA va envoyer une liste des agents ONEAD (Nom, num abonn&eacute;e) &agrave; l&#039;ONEAD .&lt;/p&gt;<br />\r\n&lt;p&gt;2 - l&#039;ONEAD&nbsp; va confirmer cette liste en ajoutant une colonne matricule des agents ONEAD&nbsp;&lt;/p&gt;<br />\r\n&lt;p&gt;3 - ASPA va composer en fonction de la liste valider par l&#039;ONEAD&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-05-06 07:45<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-14 10:41] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Point discut&eacute; en COPIL en date du 14.03.2018. ONEAD fournira des informations d&eacute;taill&eacute;es &agrave; ASPA-SULIS pour impl&eacute;mentation/D&eacute;veloppement.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-14 10:41<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-05 08:08] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;ONEAD doit fournir des informations suppl&eacute;mentaires sur cette nouvelle demande pour faciliter la r&eacute;solution.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-05 08:08<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_60 \n\nTicket: Description\n\nTitle : Retenus sur salaire des factures des agents ONEAD\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:12\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter, Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Encaissement \n Description : Retenus sur salaire des factures des agents ONEAD\n\nNumber of followups : 6\n\n[2018-06-26 15:28] Private : No\n Writer Joel Wambugu\n Description \nMerci Houssein pour la liste. Nous allons l\'examiner et en cas de question nous reviendrons vers vous.\n Opening date 2018-06-26 15:28\n Request source Helpdesk\n\n[2018-06-19 05:52] Private : No\n Writer Houssein Ali\n Description \nBonjour Joel,\n\nCi-joint la liste des abonnées du tarif Agent ONEAD avec leur matricule.\n\nIls ont composées en deux catégories ( Actif et Inactif), les inactifs sont des retraités et des licenciées.\n Opening date 2018-06-19 05:52\n Request source Helpdesk\n\n[2018-05-07 07:18] Private : No\n Writer Joel Wambugu\n Description \nListe des Agents ONEAD déjà envoyé à l\'ONEAD le 06.05.0218.\n Opening date 2018-05-07 07:18\n Request source Helpdesk\n\n[2018-05-06 07:45] Private : No\n Writer Isman Ali\n Description \n1 - ASPA va envoyer une liste des agents ONEAD (Nom, num abonnée) à l\'ONEAD .\n\n2 - l\'ONEAD va confirmer cette liste en ajoutant une colonne matricule des agents ONEAD \n\n3 - ASPA va composer en fonction de la liste valider par l\'ONEAD\n Opening date 2018-05-06 07:45\n Request source Helpdesk\n\n[2018-03-14 10:41] Private : No\n Writer Joel Wambugu\n Description \nPoint discuté en COPIL en date du 14.03.2018. ONEAD fournira des informations détaillées à ASPA-SULIS pour implémentation/Développement.\n Opening date 2018-03-14 10:41\n Request source Helpdesk\n\n[2018-03-05 08:08] Private : No\n Writer Joel Wambugu\n Description \nONEAD doit fournir des informations supplémentaires sur cette nouvelle demande pour faciliter la résolution.\n Opening date 2018-03-05 08:08\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-60.1541739223.1957414526@GESCLIO', '[\"153\"]', 'mailing'),
(2519, 'Ticket', 152, 14, 1, 0, 0, '2018-11-21 06:56:28', '2018-11-21 06:56:28', NULL, '[ONEAD #0000152] Enquête de satisfaction Spécification sur le vente d\'eau de camion citerne ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000152] Enqu&ecirc;te de satisfaction Sp&eacute;cification sur le vente d&#039;eau de camion citerne </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Sp&eacute;cification sur le vente d&#039;eau de camion citerne </p>\n<p>Date de cl&ocirc;ture : 01-11-2018 13:40</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_152_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_152_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Spécification sur le vente d\'eau de camion citerne \n\nDate de clôture : 01-11-2018 13:40\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_152_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-152.1542783388.1156883373@GESCLIO', '[\"139\"]', 'mailing'),
(2538, 'Ticket', 192, 14, 1, 0, 0, '2018-11-28 08:30:56', '2018-11-28 08:30:56', NULL, '[ONEAD #0000192] Enquête de satisfaction Changement de compteur ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000192] Enqu&ecirc;te de satisfaction Changement de compteur </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Changement de compteur </p>\n<p>Date de cl&ocirc;ture : 2018-11-06 08:48</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_192_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_192_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Changement de compteur \n\nDate de clôture : 2018-11-06 08:48\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_192_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-192.1543393856.1497821501@GESCLIO', '[\"207\"]', 'mailing'),
(2583, 'Ticket', 202, 14, 1, 0, 0, '2018-12-04 04:10:54', '2018-12-04 04:10:54', NULL, '[ONEAD #0000202] Enquête de satisfaction DEMANDE D\\\\\'ACCES DES NUMEROS DE LETTRAGES ET DATE LETTRAGES DANS LES VIEWS DE LA BASE DE DONNNE', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000202] Enqu&ecirc;te de satisfaction DEMANDE D\\\\&#039;ACCES DES NUMEROS DE LETTRAGES ET DATE LETTRAGES DANS LES VIEWS DE LA BASE DE DONNNE</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : DEMANDE D\\\\&#039;ACCES DES NUMEROS DE LETTRAGES ET DATE LETTRAGES DANS LES VIEWS DE LA BASE DE DONNNE</p>\n<p>Date de cl&ocirc;ture : 2018-11-27 08:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_202_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_202_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : DEMANDE D\\\\\'ACCES DES NUMEROS DE LETTRAGES ET DATE LETTRAGES DANS LES VIEWS DE LA BASE DE DONNNE\n\nDate de clôture : 2018-11-27 08:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_202_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-202.1543896654.797383441@GESCLIO', '', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(2595, 'Ticket', 213, 4, 1, 0, 0, '2018-12-06 06:09:05', '2018-12-06 06:09:05', NULL, '[ONEAD #0000213] Update of a ticket ASC ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000213] Update of a ticket ASC </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_213\">http://support.sulisea.com/index.php?redirect=ticket_213</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:ASC  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-12-03 08:42 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Merci de changer le 15 000 &agrave; 7 500 de facture avance consommation<br />\n<br />\nComme discuter avec Houssein</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_213 \n\nTicket: Description\n\nTitle : ASC \n Requesters : Isman Ali \n Opening date : 2018-12-03 08:42\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Merci de changer le 15 000 à 7 500 de facture avance consommation\n\nComme discuter avec Houssein\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-213.1544076545.1609901939@GESCLIO', '[\"233\"]', 'mailing'),
(2597, 'Ticket', 200, 14, 1, 0, 0, '2018-12-07 05:10:21', '2018-12-07 05:10:21', NULL, '[ONEAD #0000200] Enquête de satisfaction Erreur index depart', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000200] Enqu&ecirc;te de satisfaction Erreur index depart</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur index depart</p>\n<p>Date de cl&ocirc;ture : 2018-10-24 12:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_200_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_200_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur index depart\n\nDate de clôture : 2018-10-24 12:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_200_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-200.1544159421.997824262@GESCLIO', '[\"218\"]', 'mailing'),
(2598, 'Ticket', 203, 14, 1, 0, 0, '2018-12-07 05:10:21', '2018-12-07 05:10:21', NULL, '[ONEAD #0000203] Enquête de satisfaction Rapport preparatoire Budget - Adou', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000203] Enqu&ecirc;te de satisfaction Rapport preparatoire Budget - Adou</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Rapport preparatoire Budget - Adou</p>\n<p>Date de cl&ocirc;ture : 2018-11-27 08:34</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_203_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_203_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Rapport preparatoire Budget - Adou\n\nDate de clôture : 2018-11-27 08:34\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_203_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-203.1544159421.1521425049@GESCLIO', '[\"220\"]', 'mailing'),
(2639, 'Ticket', 193, 14, 1, 0, 0, '2018-12-17 13:15:49', '2018-12-17 13:15:49', NULL, '[ONEAD #0000193] Enquête de satisfaction Releveur et chef d’équipe', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000193] Enqu&ecirc;te de satisfaction Releveur et chef d&rsquo;&eacute;quipe</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Releveur et chef d&rsquo;&eacute;quipe</p>\n<p>Date de cl&ocirc;ture : 2018-12-12 13:32</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_193_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_193_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Releveur et chef d’équipe\n\nDate de clôture : 2018-12-12 13:32\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_193_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-193.1545052549.123043957@GESCLIO', '[\"210\",\"226\"]', 'mailing'),
(2640, 'Ticket', 156, 14, 1, 0, 0, '2018-12-17 13:15:49', '2018-12-17 13:15:49', NULL, '[ONEAD #0000156] Enquête de satisfaction Etat de synthèse de la facturation après correction', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000156] Enqu&ecirc;te de satisfaction Etat de synth&egrave;se de la facturation apr&egrave;s correction</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Etat de synth&egrave;se de la facturation apr&egrave;s correction</p>\n<p>Date de cl&ocirc;ture : 2018-12-13 04:31</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_156_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_156_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Etat de synthèse de la facturation après correction\n\nDate de clôture : 2018-12-13 04:31\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_156_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-156.1545052549.932618249@GESCLIO', '[\"143\"]', 'mailing'),
(2641, 'Ticket', 213, 14, 1, 0, 0, '2018-12-17 13:15:49', '2018-12-17 13:15:49', NULL, '[ONEAD #0000213] Enquête de satisfaction ASC ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000213] Enqu&ecirc;te de satisfaction ASC </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : ASC </p>\n<p>Date de cl&ocirc;ture : 2018-12-13 06:42</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_213_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_213_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : ASC \n\nDate de clôture : 2018-12-13 06:42\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_213_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-213.1545052550.142378806@GESCLIO', '[\"233\"]', 'mailing'),
(2655, 'Ticket', 60, 14, 1, 0, 0, '2018-12-20 14:17:37', '2018-12-20 14:17:37', NULL, '[ONEAD #0000060] Enquête de satisfaction Retenus sur salaire des factures des agents ONEAD', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000060] Enqu&ecirc;te de satisfaction Retenus sur salaire des factures des agents ONEAD</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Retenus sur salaire des factures des agents ONEAD</p>\n<p>Date de cl&ocirc;ture : 27-11-2018 08:31</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_60_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_60_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Retenus sur salaire des factures des agents ONEAD\n\nDate de clôture : 27-11-2018 08:31\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_60_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-60.1545315457.1422719107@GESCLIO', '[\"153\"]', 'mailing'),
(2656, 'Ticket', 150, 14, 1, 0, 0, '2018-12-20 14:17:37', '2018-12-20 14:17:37', NULL, '[ONEAD #0000150] Enquête de satisfaction Document de spécification AVC', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000150] Enqu&ecirc;te de satisfaction Document de sp&eacute;cification AVC</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Document de sp&eacute;cification AVC</p>\n<p>Date de cl&ocirc;ture : 12-12-2018 13:30</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_150_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_150_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Document de spécification AVC\n\nDate de clôture : 12-12-2018 13:30\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_150_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-150.1545315457.542196271@GESCLIO', '[\"130\",\"131\",\"138\",\"232\"]', 'mailing'),
(2657, 'Ticket', 210, 14, 1, 0, 0, '2018-12-20 14:17:37', '2018-12-20 14:17:37', NULL, '[ONEAD #0000210] Enquête de satisfaction Afficher dossier (Régression)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000210] Enqu&ecirc;te de satisfaction Afficher dossier (R&eacute;gression)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Afficher dossier (R&eacute;gression)</p>\n<p>Date de cl&ocirc;ture : 12-12-2018 13:31</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_210_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_210_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Afficher dossier (Régression)\n\nDate de clôture : 12-12-2018 13:31\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_210_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-210.1545315457.1445462100@GESCLIO', '[\"229\"]', 'mailing'),
(2704, 'Ticket', 224, 4, 1, 0, 0, '2019-01-15 07:18:18', '2019-01-15 07:18:18', NULL, '[ONEAD #0000224] Update of a ticket LISTE DE COUPURE ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000224] Update of a ticket LISTE DE COUPURE </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 30 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 10-01-2019 09:04<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>La correction de abonnés ÉTATS et Sans ÉTATS, ayants de code payeurs et ceux qui n\'ont pas, a été effectué dans la base teste en attente de déploiement dans la base production.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:LISTE DE COUPURE  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:07-01-2019 12:03 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: dans la zone B4 alors que nous demandons au syst&egrave;me de nous afficher sans etat et sans code payeur, le syst&egrave;me nous affiche avec les 2 param&egrave;tres , ajout&eacute; a sa que beaucoups d&#039;abonn&eacute;es qui doivent &ecirc;tre normalement dans la liste de coupure ne figure pas dedans !</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$1\n Without a reply, the ticket will be automatically closed after 30 days\n Date of solving : 10-01-2019 09:04\n Solution type : \n Solution : \nLa correction de abonnés ÉTATS et Sans ÉTATS, ayants de code payeurs et ceux qui n\'ont pas, a été effectué dans la base teste en attente de déploiement dans la base production. \n\nTicket: Description\n\nTitle : LISTE DE COUPURE \n Requesters : Houssein Ali \n Opening date : 07-01-2019 12:03\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Dètte \n Description : dans la zone B4 alors que nous demandons au système de nous afficher sans etat et sans code payeur, le système nous affiche avec les 2 paramètres , ajouté a sa que beaucoups d\'abonnées qui doivent être normalement dans la liste de coupure ne figure pas dedans !\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-224.1547536698.458146474@GESCLIO', '[\"250\"]', 'mailing'),
(2706, 'Ticket', 225, 4, 1, 0, 0, '2019-01-15 07:19:30', '2019-01-15 07:19:30', NULL, '[ONEAD #0000225] Update of a ticket création abonner simple  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000225] Update of a ticket cr&eacute;ation abonner simple  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 30 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 09-01-2019 05:59<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Le problème a été résolu et Houssein a confirmé la résolution.</p>\r\n<p> </p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:cr&eacute;ation abonner simple   <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:08-01-2019 06:51 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: nous avons un probleme avec la cr&eacute;ation d&#039;abonnement simple, &ccedil;a ne fonctionne pas <br />\n<br />\nessayez de voir avec ces exemple l&agrave; :<br />\n<br />\nno de devis : 2018 DJI 0008 = <br />\n<br />\n2018 AR 0107 = 30015771 ( num d&#039;abonn&eacute; )<br />\n<br />\n2018 BAL 2423 = 21001103<br />\n<br />\n2018 BAL 2391 = 21000603<br />\n<br />\n2018 BAL 1731 = 20651821</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$1\n Without a reply, the ticket will be automatically closed after 30 days\n Date of solving : 09-01-2019 05:59\n Solution type : \n Solution : \nLe problème a été résolu et Houssein a confirmé la résolution.\n\nTicket: Description\n\nTitle : création abonner simple \n Requesters : Houssein Ali \n Opening date : 08-01-2019 06:51\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : nous avons un probleme avec la création d\'abonnement simple, ça ne fonctionne pas \n\nessayez de voir avec ces exemple là :\n\nno de devis : 2018 DJI 0008 = \n\n2018 AR 0107 = 30015771 ( num d\'abonné )\n\n2018 BAL 2423 = 21001103\n\n2018 BAL 2391 = 21000603\n\n2018 BAL 1731 = 20651821\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-225.1547536770.516131840@GESCLIO', '', 'mailing'),
(2708, 'Ticket', 216, 14, 1, 0, 0, '2019-01-15 07:25:09', '2019-01-15 07:25:09', NULL, '[ONEAD #0000216] Enquête de satisfaction Préparer coupure  (régression)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000216] Enqu&ecirc;te de satisfaction Pr&eacute;parer coupure  (r&eacute;gression)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Pr&eacute;parer coupure  (r&eacute;gression)</p>\n<p>Date de cl&ocirc;ture : 14-01-2019 05:51</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_216_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_216_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Préparer coupure (régression)\n\nDate de clôture : 14-01-2019 05:51\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_216_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-216.1547537109.744121553@GESCLIO', '', 'mailing'),
(2722, 'Ticket', 225, 14, 1, 0, 0, '2019-01-17 09:08:18', '2019-01-17 09:08:18', NULL, '[ONEAD #0000225] Enquête de satisfaction création abonner simple  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000225] Enqu&ecirc;te de satisfaction cr&eacute;ation abonner simple  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : cr&eacute;ation abonner simple  </p>\n<p>Date de cl&ocirc;ture : 15-01-2019 07:19</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : création abonner simple \n\nDate de clôture : 15-01-2019 07:19\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_225_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-225.1547716098.1250516090@GESCLIO', '', 'mailing'),
(2724, 'Ticket', 228, 4, 1, 0, 0, '2019-01-18 08:16:33', '2019-01-18 08:16:33', NULL, '[ONEAD #0000228] Mise à jour d\'un ticket Statistique et chiffre d\'affaire annuelle (URGENT)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000228] Mise &agrave; jour d&#039;un ticket Statistique et chiffre d&#039;affaire annuelle (URGENT)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_228&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_228&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Statistique et chiffre d&#039;affaire annuelle (URGENT) <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2019-01-17 08:40 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Majeure <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Bonjour PETER,<br />\nsuite &agrave; une demande de la direction commerciale sur la statistique et chiffre d&#039;affaires 2018 sous forme d&#039;un exemplaire de 2017 qu&#039;ils nous sont fournis, merci de mettre en place des nouvelles vues sur la base de donn&eacute;e qui nous facilite d&#039;extraire sur ses diff&eacute;rents points.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_228&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Statistique et chiffre d\'affaire annuelle (URGENT)\n Demandeurs : Isman Ali \n Date d\'ouverture : 2019-01-17 08:40\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Kariuki Peter \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Majeure\n\nCatégorie : Problème général Gesclio \n Description : Bonjour PETER,\nsuite à une demande de la direction commerciale sur la statistique et chiffre d\'affaires 2018 sous forme d\'un exemplaire de 2017 qu\'ils nous sont fournis, merci de mettre en place des nouvelles vues sur la base de donnée qui nous facilite d\'extraire sur ses différents points.\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-228.1547799406.1510185548@GESCLIO', '[\"254\",\"255\",\"254\",\"255\"]', 'mailing'),
(2729, 'Ticket', 96, 14, 1, 0, 0, '2019-01-21 08:23:07', '2019-01-21 08:23:07', NULL, '[ONEAD #0000096] Enquête de satisfaction Abonnée resilier dans l\'ancien systeme mais active dans Gesclio', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000096] Enqu&ecirc;te de satisfaction Abonn&eacute;e resilier dans l&#039;ancien systeme mais active dans Gesclio</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Abonn&eacute;e resilier dans l&#039;ancien systeme mais active dans Gesclio</p>\n<p>Date de cl&ocirc;ture : 2018-12-13 06:42</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_96_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_96_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Abonnée resilier dans l\'ancien systeme mais active dans Gesclio\n\nDate de clôture : 2018-12-13 06:42\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_96_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-96.1548058987.524420404@GESCLIO', '[\"29\"]', 'mailing'),
(2730, 'Ticket', 224, 14, 1, 0, 0, '2019-01-21 08:23:07', '2019-01-21 08:23:07', NULL, '[ONEAD #0000224] Enquête de satisfaction LISTE DE COUPURE ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000224] Enqu&ecirc;te de satisfaction LISTE DE COUPURE </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : LISTE DE COUPURE </p>\n<p>Date de cl&ocirc;ture : 2019-01-15 07:18</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : LISTE DE COUPURE \n\nDate de clôture : 2019-01-15 07:18\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_224_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-224.1548058987.685654019@GESCLIO', '[\"250\"]', 'mailing');
