-- Table structure for table `glpi_notimportedemails`
--

CREATE TABLE `glpi_notimportedemails` (
  `id` int(11) NOT NULL,
  `from` varchar(255) NOT NULL,
  `to` varchar(255) NOT NULL,
  `mailcollectors_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime NOT NULL DEFAULT current_timestamp(),
  `subject` text DEFAULT NULL,
  `messageid` varchar(255) NOT NULL,
  `reason` int(11) NOT NULL DEFAULT 0,
  `users_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_objectlocks`
--

CREATE TABLE `glpi_objectlocks` (
  `id` int(11) NOT NULL,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL COMMENT 'Type of locked object',
  `items_id` int(11) NOT NULL COMMENT 'RELATION to various tables, according to itemtype (ID)',
  `users_id` int(11) NOT NULL COMMENT 'id of the locker',
  `date_mod` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp() COMMENT 'Timestamp of the lock'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_olalevelactions`
--

CREATE TABLE `glpi_olalevelactions` (
  `id` int(11) NOT NULL,
  `olalevels_id` int(11) NOT NULL DEFAULT 0,
  `action_type` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `field` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_olalevelcriterias`
--

CREATE TABLE `glpi_olalevelcriterias` (
  `id` int(11) NOT NULL,
  `olalevels_id` int(11) NOT NULL DEFAULT 0,
  `criteria` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `condition` int(11) NOT NULL DEFAULT 0 COMMENT 'see define.php PATTERN_* and REGEX_* constant',
  `pattern` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_olalevels`
--

CREATE TABLE `glpi_olalevels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `olas_id` int(11) NOT NULL DEFAULT 0,
  `execution_time` int(11) NOT NULL,
  `is_active` tinyint(1) NOT NULL DEFAULT 1,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `match` char(10) COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'see define.php *_MATCHING constant',
  `uuid` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_olalevels_tickets`
--

CREATE TABLE `glpi_olalevels_tickets` (
  `id` int(11) NOT NULL,
  `tickets_id` int(11) NOT NULL DEFAULT 0,
  `olalevels_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_olas`
--

CREATE TABLE `glpi_olas` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `type` int(11) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `number_time` int(11) NOT NULL,
  `calendars_id` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `definition_time` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `end_of_working_day` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL,
  `slms_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemarchitectures`
--

CREATE TABLE `glpi_operatingsystemarchitectures` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemeditions`
--

CREATE TABLE `glpi_operatingsystemeditions` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemkernels`
--

CREATE TABLE `glpi_operatingsystemkernels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemkernelversions`
--

CREATE TABLE `glpi_operatingsystemkernelversions` (
  `id` int(11) NOT NULL,
  `operatingsystemkernels_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystems`
--

CREATE TABLE `glpi_operatingsystems` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemservicepacks`
--

CREATE TABLE `glpi_operatingsystemservicepacks` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_operatingsystemversions`
--

CREATE TABLE `glpi_operatingsystemversions` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_passivedcequipmentmodels`
--

CREATE TABLE `glpi_passivedcequipmentmodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT 0,
  `required_units` int(11) NOT NULL DEFAULT 1,
  `depth` float NOT NULL DEFAULT 1,
  `power_connections` int(11) NOT NULL DEFAULT 0,
  `power_consumption` int(11) NOT NULL DEFAULT 0,
  `is_half_rack` tinyint(1) NOT NULL DEFAULT 0,
  `picture_front` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `picture_rear` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_passivedcequipments`
--

CREATE TABLE `glpi_passivedcequipments` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `passivedcequipmentmodels_id` int(11) DEFAULT NULL,
  `passivedcequipmenttypes_id` int(11) NOT NULL DEFAULT 0,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0 COMMENT 'RELATION to states (id)',
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_passivedcequipmenttypes`
--

CREATE TABLE `glpi_passivedcequipmenttypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_pdumodels`
--

CREATE TABLE `glpi_pdumodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT 0,
  `required_units` int(11) NOT NULL DEFAULT 1,
  `depth` float NOT NULL DEFAULT 1,
  `power_connections` int(11) NOT NULL DEFAULT 0,
  `max_power` int(11) NOT NULL DEFAULT 0,
  `is_half_rack` tinyint(1) NOT NULL DEFAULT 0,
  `picture_front` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `picture_rear` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_rackable` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_pdus`
--

CREATE TABLE `glpi_pdus` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `pdumodels_id` int(11) DEFAULT NULL,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0 COMMENT 'RELATION to states (id)',
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `pdutypes_id` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_pdus_plugs`
--

CREATE TABLE `glpi_pdus_plugs` (
  `id` int(11) NOT NULL,
  `plugs_id` int(11) NOT NULL DEFAULT 0,
  `pdus_id` int(11) NOT NULL DEFAULT 0,
  `number_plugs` int(11) DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_pdus_racks`
--

CREATE TABLE `glpi_pdus_racks` (
  `id` int(11) NOT NULL,
  `racks_id` int(11) NOT NULL DEFAULT 0,
  `pdus_id` int(11) NOT NULL DEFAULT 0,
  `side` int(11) DEFAULT 0,
  `position` int(11) NOT NULL,
  `bgcolor` varchar(7) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_pdutypes`
--

CREATE TABLE `glpi_pdutypes` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_peripheralmodels`
--

CREATE TABLE `glpi_peripheralmodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT 0,
  `required_units` int(11) NOT NULL DEFAULT 1,
  `depth` float NOT NULL DEFAULT 1,
  `power_connections` int(11) NOT NULL DEFAULT 0,
  `power_consumption` int(11) NOT NULL DEFAULT 0,
  `is_half_rack` tinyint(1) NOT NULL DEFAULT 0,
  `picture_front` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `picture_rear` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_peripherals`
--

CREATE TABLE `glpi_peripherals` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `peripheraltypes_id` int(11) NOT NULL DEFAULT 0,
  `peripheralmodels_id` int(11) NOT NULL DEFAULT 0,
  `brand` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `is_global` tinyint(1) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0,
  `ticket_tco` decimal(20,4) DEFAULT 0.0000,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_peripheraltypes`
--

CREATE TABLE `glpi_peripheraltypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_phonemodels`
--

CREATE TABLE `glpi_phonemodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_phonepowersupplies`
--

CREATE TABLE `glpi_phonepowersupplies` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_phones`
--

CREATE TABLE `glpi_phones` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `phonetypes_id` int(11) NOT NULL DEFAULT 0,
  `phonemodels_id` int(11) NOT NULL DEFAULT 0,
  `brand` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `phonepowersupplies_id` int(11) NOT NULL DEFAULT 0,
  `number_line` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `have_headset` tinyint(1) NOT NULL DEFAULT 0,
  `have_hp` tinyint(1) NOT NULL DEFAULT 0,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `is_global` tinyint(1) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0,
  `ticket_tco` decimal(20,4) DEFAULT 0.0000,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_phonetypes`
--

CREATE TABLE `glpi_phonetypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_planningeventcategories`
--

CREATE TABLE `glpi_planningeventcategories` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `color` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_planningexternalevents`
--

CREATE TABLE `glpi_planningexternalevents` (
  `id` int(11) NOT NULL,
  `uuid` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `planningexternaleventtemplates_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 1,
  `date` timestamp NULL DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `users_id_guests` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `text` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `begin` timestamp NULL DEFAULT NULL,
  `end` timestamp NULL DEFAULT NULL,
  `rrule` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `state` int(11) NOT NULL DEFAULT 0,
  `planningeventcategories_id` int(11) NOT NULL DEFAULT 0,
  `background` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_planningexternaleventtemplates`
--

CREATE TABLE `glpi_planningexternaleventtemplates` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `text` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `duration` int(11) NOT NULL DEFAULT 0,
  `before_time` int(11) NOT NULL DEFAULT 0,
  `rrule` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `state` int(11) NOT NULL DEFAULT 0,
  `planningeventcategories_id` int(11) NOT NULL DEFAULT 0,
  `background` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_planningrecalls`
--

CREATE TABLE `glpi_planningrecalls` (
  `id` int(11) NOT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `before_time` int(11) NOT NULL DEFAULT -10,
  `when` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_plugins`
--

CREATE TABLE `glpi_plugins` (
  `id` int(11) NOT NULL,
  `directory` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `state` int(11) NOT NULL DEFAULT 0 COMMENT 'see define.php PLUGIN_* constant',
  `author` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `homepage` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `license` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_plugins`
--

INSERT INTO `glpi_plugins` (`id`, `directory`, `name`, `version`, `state`, `author`, `homepage`, `license`) VALUES
(2, 'dashboard', 'Dashboard', '1.0.2', 1, '<a href=\"https://forge.glpi-project.org/projects/dashboard\"> Stevenes Donato </b> </a>', 'https://forge.glpi-project.org/projects/dashboard', 'GPLv2+');

-- --------------------------------------------------------

--
-- Table structure for table `glpi_plugin_dashboard_config`
--

CREATE TABLE `glpi_plugin_dashboard_config` (
  `id` int(4) NOT NULL,
  `name` varchar(50) NOT NULL,
  `value` varchar(125) NOT NULL,
  `users_id` varchar(25) NOT NULL DEFAULT ''
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_plugin_dashboard_count`
--

CREATE TABLE `glpi_plugin_dashboard_count` (
  `type` int(11) NOT NULL,
  `id` int(11) NOT NULL,
  `quant` int(11) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_plugin_dashboard_count`
--

INSERT INTO `glpi_plugin_dashboard_count` (`type`, `id`, `quant`) VALUES
(1, 0, 13),
(2, 0, 0),
(2, 1, 6),
(2, 2, 0),
(3, 2, 2);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_plugin_dashboard_map`
--

CREATE TABLE `glpi_plugin_dashboard_map` (
  `id` int(4) NOT NULL,
  `entities_id` int(4) NOT NULL,
  `location` varchar(50) CHARACTER SET utf8 COLLATE utf8_unicode_ci DEFAULT NULL,
  `lat` float NOT NULL,
  `lng` float NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_plugs`
--

CREATE TABLE `glpi_plugs` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_plugs`
--

INSERT INTO `glpi_plugs` (`id`, `name`, `comment`, `date_mod`, `date_creation`) VALUES
(1, 'C13', NULL, NULL, NULL),
(2, 'C15', NULL, NULL, NULL),
(3, 'C19', NULL, NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_printermodels`
--

CREATE TABLE `glpi_printermodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_printers`
--

CREATE TABLE `glpi_printers` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `have_serial` tinyint(1) NOT NULL DEFAULT 0,
  `have_parallel` tinyint(1) NOT NULL DEFAULT 0,
  `have_usb` tinyint(1) NOT NULL DEFAULT 0,
  `have_wifi` tinyint(1) NOT NULL DEFAULT 0,
  `have_ethernet` tinyint(1) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `memory_size` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `networks_id` int(11) NOT NULL DEFAULT 0,
  `printertypes_id` int(11) NOT NULL DEFAULT 0,
  `printermodels_id` int(11) NOT NULL DEFAULT 0,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `is_global` tinyint(1) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `init_pages_counter` int(11) NOT NULL DEFAULT 0,
  `last_pages_counter` int(11) NOT NULL DEFAULT 0,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0,
  `ticket_tco` decimal(20,4) DEFAULT 0.0000,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_printertypes`
--

CREATE TABLE `glpi_printertypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemcosts`
--

CREATE TABLE `glpi_problemcosts` (
  `id` int(11) NOT NULL,
  `problems_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `begin_date` date DEFAULT NULL,
  `end_date` date DEFAULT NULL,
  `actiontime` int(11) NOT NULL DEFAULT 0,
  `cost_time` decimal(20,4) NOT NULL DEFAULT 0.0000,
  `cost_fixed` decimal(20,4) NOT NULL DEFAULT 0.0000,
  `cost_material` decimal(20,4) NOT NULL DEFAULT 0.0000,
  `budgets_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problems`
--

CREATE TABLE `glpi_problems` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `status` int(11) NOT NULL DEFAULT 1,
  `content` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date` datetime DEFAULT NULL,
  `solvedate` datetime DEFAULT NULL,
  `closedate` datetime DEFAULT NULL,
  `time_to_resolve` datetime DEFAULT NULL,
  `users_id_recipient` int(11) NOT NULL DEFAULT 0,
  `users_id_lastupdater` int(11) NOT NULL DEFAULT 0,
  `urgency` int(11) NOT NULL DEFAULT 1,
  `impact` int(11) NOT NULL DEFAULT 1,
  `priority` int(11) NOT NULL DEFAULT 1,
  `itilcategories_id` int(11) NOT NULL DEFAULT 0,
  `impactcontent` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `causecontent` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `symptomcontent` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `actiontime` int(11) NOT NULL DEFAULT 0,
  `begin_waiting_date` datetime DEFAULT NULL,
  `waiting_duration` int(11) NOT NULL DEFAULT 0,
  `close_delay_stat` int(11) NOT NULL DEFAULT 0,
  `solve_delay_stat` int(11) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problems_suppliers`
--

CREATE TABLE `glpi_problems_suppliers` (
  `id` int(11) NOT NULL,
  `problems_id` int(11) NOT NULL DEFAULT 0,
  `suppliers_id` int(11) NOT NULL DEFAULT 0,
  `type` int(11) NOT NULL DEFAULT 1,
  `use_notification` tinyint(1) NOT NULL DEFAULT 0,
  `alternative_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problems_tickets`
--

CREATE TABLE `glpi_problems_tickets` (
  `id` int(11) NOT NULL,
  `problems_id` int(11) NOT NULL DEFAULT 0,
  `tickets_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problems_users`
--

CREATE TABLE `glpi_problems_users` (
  `id` int(11) NOT NULL,
  `problems_id` int(11) NOT NULL DEFAULT 0,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `type` int(11) NOT NULL DEFAULT 1,
  `use_notification` tinyint(1) NOT NULL DEFAULT 0,
  `alternative_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemtasks`
--

CREATE TABLE `glpi_problemtasks` (
  `id` int(11) NOT NULL,
  `uuid` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `problems_id` int(11) NOT NULL DEFAULT 0,
  `taskcategories_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime DEFAULT NULL,
  `begin` datetime DEFAULT NULL,
  `end` datetime DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `users_id_editor` int(11) NOT NULL DEFAULT 0,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `content` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `actiontime` int(11) NOT NULL DEFAULT 0,
  `state` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL,
  `tasktemplates_id` int(11) NOT NULL DEFAULT 0,
  `timeline_position` tinyint(1) NOT NULL DEFAULT 0,
  `is_private` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemtemplatehiddenfields`
--

CREATE TABLE `glpi_problemtemplatehiddenfields` (
  `id` int(11) NOT NULL,
  `problemtemplates_id` int(11) NOT NULL DEFAULT 0,
  `num` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemtemplatemandatoryfields`
--

CREATE TABLE `glpi_problemtemplatemandatoryfields` (
  `id` int(11) NOT NULL,
  `problemtemplates_id` int(11) NOT NULL DEFAULT 0,
  `num` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_problemtemplatemandatoryfields`
--

INSERT INTO `glpi_problemtemplatemandatoryfields` (`id`, `problemtemplates_id`, `num`) VALUES
(1, 1, 21);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemtemplatepredefinedfields`
--

CREATE TABLE `glpi_problemtemplatepredefinedfields` (
  `id` int(11) NOT NULL,
  `problemtemplates_id` int(11) NOT NULL DEFAULT 0,
  `num` int(11) NOT NULL DEFAULT 0,
  `value` text COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_problemtemplates`
--

CREATE TABLE `glpi_problemtemplates` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_problemtemplates`
--

INSERT INTO `glpi_problemtemplates` (`id`, `name`, `entities_id`, `is_recursive`, `comment`) VALUES
(1, 'Default', 0, 1, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_profilerights`
--

CREATE TABLE `glpi_profilerights` (
  `id` int(11) NOT NULL,
  `profiles_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `rights` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_profilerights`
--

INSERT INTO `glpi_profilerights` (`id`, `profiles_id`, `name`, `rights`) VALUES
(1, 1, 'computer', 0),
(2, 1, 'monitor', 0),
(3, 1, 'software', 0),
(4, 1, 'networking', 0),
(5, 1, 'internet', 0),
(6, 1, 'printer', 0),
(7, 1, 'peripheral', 0),
(8, 1, 'cartridge', 0),
(9, 1, 'consumable', 0),
(10, 1, 'phone', 0),
(12, 1, 'contact_enterprise', 0),
(13, 1, 'document', 0),
(14, 1, 'contract', 0),
(15, 1, 'infocom', 0),
(16, 1, 'knowbase', 0),
(20, 1, 'reservation', 0),
(21, 1, 'reports', 0),
(22, 1, 'dropdown', 0),
(24, 1, 'device', 0),
(25, 1, 'typedoc', 0),
(26, 1, 'link', 0),
(27, 1, 'config', 0),
(29, 1, 'rule_ticket', 0),
(30, 1, 'rule_import', 0),
(31, 1, 'rule_ldap', 0),
(32, 1, 'rule_softwarecategories', 0),
(33, 1, 'search_config', 0),
(36, 1, 'profile', 0),
(37, 1, 'user', 0),
(39, 1, 'group', 0),
(40, 1, 'entity', 0),
(41, 1, 'transfer', 0),
(42, 1, 'logs', 0),
(43, 1, 'reminder_public', 0),
(44, 1, 'rssfeed_public', 0),
(45, 1, 'bookmark_public', 0),
(47, 1, 'ticket', 5),
(51, 1, 'followup', 2055),
(52, 1, 'task', 0),
(64, 1, 'planning', 0),
(67, 1, 'statistic', 0),
(68, 1, 'password_update', 1),
(70, 1, 'show_group_hardware', 0),
(71, 1, 'rule_dictionnary_software', 0),
(72, 1, 'rule_dictionnary_dropdown', 0),
(73, 1, 'budget', 0),
(75, 1, 'notification', 0),
(76, 1, 'rule_mailcollector', 0),
(79, 1, 'calendar', 0),
(80, 1, 'slm', 0),
(81, 1, 'rule_dictionnary_printer', 0),
(84, 1, 'devicesimcard_pinpuk', 0),
(85, 1, 'problem', 0),
(89, 1, 'itiltemplate', 0),
(90, 1, 'ticketrecurrent', 0),
(91, 1, 'ticketcost', 1),
(94, 1, 'ticketvalidation', 0),
(95, 2, 'computer', 0),
(96, 2, 'monitor', 0),
(97, 2, 'software', 0),
(98, 2, 'networking', 0),
(99, 2, 'internet', 0),
(100, 2, 'printer', 0),
(101, 2, 'peripheral', 0),
(102, 2, 'cartridge', 0),
(103, 2, 'consumable', 0),
(104, 2, 'phone', 0),
(106, 2, 'contact_enterprise', 33),
(107, 2, 'document', 33),
(108, 2, 'contract', 33),
(109, 2, 'infocom', 1),
(110, 2, 'knowbase', 10241),
(114, 2, 'reservation', 1025),
(115, 2, 'reports', 1),
(116, 2, 'dropdown', 0),
(118, 2, 'device', 0),
(119, 2, 'typedoc', 1),
(120, 2, 'link', 1),
(121, 2, 'config', 0),
(123, 2, 'rule_ticket', 0),
(124, 2, 'rule_import', 0),
(125, 2, 'rule_ldap', 0),
(126, 2, 'rule_softwarecategories', 0),
(127, 2, 'search_config', 1055),
(130, 2, 'profile', 0),
(131, 2, 'user', 2049),
(133, 2, 'group', 1),
(134, 2, 'entity', 32),
(135, 2, 'transfer', 0),
(136, 2, 'logs', 0),
(137, 2, 'reminder_public', 0),
(138, 2, 'rssfeed_public', 0),
(139, 2, 'bookmark_public', 0),
(141, 2, 'ticket', 168989),
(145, 2, 'followup', 5),
(146, 2, 'task', 1),
(158, 2, 'planning', 1),
(161, 2, 'statistic', 1),
(162, 2, 'password_update', 1),
(164, 2, 'show_group_hardware', 0),
(165, 2, 'rule_dictionnary_software', 0),
(166, 2, 'rule_dictionnary_dropdown', 0),
(167, 2, 'budget', 33),
(169, 2, 'notification', 0),
(170, 2, 'rule_mailcollector', 0),
(173, 2, 'calendar', 0),
(174, 2, 'slm', 0),
(175, 2, 'rule_dictionnary_printer', 0),
(179, 2, 'problem', 1057),
(183, 2, 'itiltemplate', 0),
(184, 2, 'ticketrecurrent', 0),
(185, 2, 'ticketcost', 1),
(188, 2, 'ticketvalidation', 15384),
(189, 3, 'computer', 0),
(190, 3, 'monitor', 0),
(191, 3, 'software', 0),
(192, 3, 'networking', 0),
(193, 3, 'internet', 0),
(194, 3, 'printer', 0),
(195, 3, 'peripheral', 0),
(196, 3, 'cartridge', 0),
(197, 3, 'consumable', 0),
(198, 3, 'phone', 0),
(200, 3, 'contact_enterprise', 127),
(201, 3, 'document', 127),
(202, 3, 'contract', 127),
(203, 3, 'infocom', 31),
(204, 3, 'knowbase', 14367),
(208, 3, 'reservation', 1055),
(209, 3, 'reports', 1),
(210, 3, 'dropdown', 31),
(212, 3, 'device', 31),
(213, 3, 'typedoc', 31),
(214, 3, 'link', 31),
(215, 3, 'config', 0),
(217, 3, 'rule_ticket', 0),
(218, 3, 'rule_import', 0),
(219, 3, 'rule_ldap', 0),
(220, 3, 'rule_softwarecategories', 0),
(221, 3, 'search_config', 3103),
(224, 3, 'profile', 1),
(225, 3, 'user', 7199),
(227, 3, 'group', 31),
(228, 3, 'entity', 96),
(229, 3, 'transfer', 0),
(230, 3, 'logs', 0),
(231, 3, 'reminder_public', 0),
(232, 3, 'rssfeed_public', 0),
(233, 3, 'bookmark_public', 0),
(235, 3, 'ticket', 259103),
(239, 3, 'followup', 15383),
(240, 3, 'task', 13329),
(252, 3, 'planning', 3073),
(255, 3, 'statistic', 1),
(256, 3, 'password_update', 1),
(258, 3, 'show_group_hardware', 0),
(259, 3, 'rule_dictionnary_software', 0),
(260, 3, 'rule_dictionnary_dropdown', 0),
(261, 3, 'budget', 127),
(263, 3, 'notification', 0),
(264, 3, 'rule_mailcollector', 0),
(267, 3, 'calendar', 31),
(268, 3, 'slm', 0),
(269, 3, 'rule_dictionnary_printer', 0),
(273, 3, 'problem', 1151),
(277, 3, 'itiltemplate', 0),
(278, 3, 'ticketrecurrent', 0),
(279, 3, 'ticketcost', 31),
(282, 3, 'ticketvalidation', 15384),
(283, 4, 'computer', 0),
(284, 4, 'monitor', 0),
(285, 4, 'software', 0),
(286, 4, 'networking', 0),
(287, 4, 'internet', 0),
(288, 4, 'printer', 0),
(289, 4, 'peripheral', 0),
(290, 4, 'cartridge', 0),
(291, 4, 'consumable', 0),
(292, 4, 'phone', 0),
(294, 4, 'contact_enterprise', 255),
(295, 4, 'document', 255),
(296, 4, 'contract', 255),
(297, 4, 'infocom', 31),
(298, 4, 'knowbase', 15519),
(302, 4, 'reservation', 1055),
(303, 4, 'reports', 1),
(304, 4, 'dropdown', 31),
(306, 4, 'device', 31),
(307, 4, 'typedoc', 31),
(308, 4, 'link', 159),
(309, 4, 'config', 31),
(311, 4, 'rule_ticket', 1055),
(312, 4, 'rule_import', 31),
(313, 4, 'rule_ldap', 31),
(314, 4, 'rule_softwarecategories', 31),
(315, 4, 'search_config', 3103),
(318, 4, 'profile', 159),
(319, 4, 'user', 7327),
(321, 4, 'group', 159),
(322, 4, 'entity', 3327),
(323, 4, 'transfer', 31),
(324, 4, 'logs', 1),
(325, 4, 'reminder_public', 159),
(326, 4, 'rssfeed_public', 159),
(327, 4, 'bookmark_public', 31),
(329, 4, 'ticket', 259231),
(333, 4, 'followup', 15383),
(334, 4, 'task', 13329),
(346, 4, 'planning', 3073),
(349, 4, 'statistic', 1),
(350, 4, 'password_update', 1),
(352, 4, 'show_group_hardware', 0),
(353, 4, 'rule_dictionnary_software', 31),
(354, 4, 'rule_dictionnary_dropdown', 31),
(355, 4, 'budget', 255),
(357, 4, 'notification', 31),
(358, 4, 'rule_mailcollector', 31),
(361, 4, 'calendar', 31),
(362, 4, 'slm', 31),
(363, 4, 'rule_dictionnary_printer', 31),
(367, 4, 'problem', 1279),
(371, 4, 'itiltemplate', 31),
(372, 4, 'ticketrecurrent', 31),
(373, 4, 'ticketcost', 31),
(376, 4, 'ticketvalidation', 15384),
(377, 5, 'computer', 0),
(378, 5, 'monitor', 0),
(379, 5, 'software', 0),
(380, 5, 'networking', 0),
(381, 5, 'internet', 0),
(382, 5, 'printer', 0),
(383, 5, 'peripheral', 0),
(384, 5, 'cartridge', 0),
(385, 5, 'consumable', 0),
(386, 5, 'phone', 0),
(388, 5, 'contact_enterprise', 0),
(389, 5, 'document', 0),
(390, 5, 'contract', 0),
(391, 5, 'infocom', 0),
(392, 5, 'knowbase', 8192),
(396, 5, 'reservation', 0),
(397, 5, 'reports', 0),
(398, 5, 'dropdown', 0),
(400, 5, 'device', 0),
(401, 5, 'typedoc', 0),
(402, 5, 'link', 0),
(403, 5, 'config', 0),
(405, 5, 'rule_ticket', 0),
(406, 5, 'rule_import', 0),
(407, 5, 'rule_ldap', 0),
(408, 5, 'rule_softwarecategories', 0),
(409, 5, 'search_config', 0),
(412, 5, 'profile', 0),
(413, 5, 'user', 1025),
(415, 5, 'group', 0),
(416, 5, 'entity', 0),
(417, 5, 'transfer', 0),
(418, 5, 'logs', 0),
(419, 5, 'reminder_public', 0),
(420, 5, 'rssfeed_public', 0),
(421, 5, 'bookmark_public', 0),
(423, 5, 'ticket', 140295),
(427, 5, 'followup', 12295),
(428, 5, 'task', 8193),
(440, 5, 'planning', 1),
(443, 5, 'statistic', 1),
(444, 5, 'password_update', 1),
(446, 5, 'show_group_hardware', 0),
(447, 5, 'rule_dictionnary_software', 0),
(448, 5, 'rule_dictionnary_dropdown', 0),
(449, 5, 'budget', 0),
(451, 5, 'notification', 0),
(452, 5, 'rule_mailcollector', 0),
(455, 5, 'calendar', 0),
(456, 5, 'slm', 0),
(457, 5, 'rule_dictionnary_printer', 0),
(461, 5, 'problem', 1024),
(465, 5, 'itiltemplate', 1),
(466, 5, 'ticketrecurrent', 0),
(467, 5, 'ticketcost', 31),
(470, 5, 'ticketvalidation', 3088),
(471, 6, 'computer', 0),
(472, 6, 'monitor', 0),
(473, 6, 'software', 0),
(474, 6, 'networking', 0),
(475, 6, 'internet', 0),
(476, 6, 'printer', 0),
(477, 6, 'peripheral', 0),
(478, 6, 'cartridge', 0),
(479, 6, 'consumable', 0),
(480, 6, 'phone', 0),
(482, 6, 'contact_enterprise', 96),
(483, 6, 'document', 127),
(484, 6, 'contract', 96),
(485, 6, 'infocom', 0),
(486, 6, 'knowbase', 14367),
(490, 6, 'reservation', 1055),
(491, 6, 'reports', 1),
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(944, 1, 'datacenter', 0),
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(947, 4, 'datacenter', 255),
(948, 5, 'datacenter', 0),
(949, 6, 'datacenter', 0),
(950, 7, 'datacenter', 0),
(951, 8, 'datacenter', 0),
(952, 9, 'datacenter', 0),
(953, 4, 'rule_asset', 255),
(954, 1, 'personalization', 3),
(955, 2, 'personalization', 3),
(956, 3, 'personalization', 3),
(957, 4, 'personalization', 3),
(958, 5, 'personalization', 3),
(959, 6, 'personalization', 3),
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(961, 8, 'personalization', 3),
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(972, 1, 'externalevent', 0),
(973, 2, 'externalevent', 1055),
(974, 3, 'externalevent', 1055),
(975, 4, 'externalevent', 1055),
(976, 5, 'externalevent', 1055),
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(978, 7, 'externalevent', 1055),
(979, 8, 'externalevent', 1055),
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(981, 1, 'dashboard', 0),
(982, 2, 'dashboard', 0),
(983, 3, 'dashboard', 0),
(984, 4, 'dashboard', 23),
(985, 5, 'dashboard', 0),
(986, 6, 'dashboard', 0),
(987, 7, 'dashboard', 0),
(988, 8, 'dashboard', 0),
(989, 9, 'dashboard', 0),
(990, 1, 'appliance', 0),
(991, 2, 'appliance', 0),
(992, 3, 'appliance', 0),
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(994, 5, 'appliance', 0),
(995, 6, 'appliance', 0),
(996, 7, 'appliance', 0),
(997, 8, 'appliance', 0),
(998, 9, 'appliance', 0);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_profiles`
--

CREATE TABLE `glpi_profiles` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `interface` varchar(255) COLLATE utf8_unicode_ci DEFAULT 'helpdesk',
  `is_default` tinyint(1) NOT NULL DEFAULT 0,
  `helpdesk_hardware` int(11) NOT NULL DEFAULT 0,
  `helpdesk_item_type` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `ticket_status` text COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'json encoded array of from/dest allowed status change',
  `date_mod` datetime DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `problem_status` text COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'json encoded array of from/dest allowed status change',
  `create_ticket_on_login` tinyint(1) NOT NULL DEFAULT 0,
  `tickettemplates_id` int(11) NOT NULL DEFAULT 0,
  `changetemplates_id` int(11) NOT NULL DEFAULT 0,
  `problemtemplates_id` int(11) NOT NULL DEFAULT 0,
  `change_status` text COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'json encoded array of from/dest allowed status change',
  `managed_domainrecordtypes` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_profiles`
--

INSERT INTO `glpi_profiles` (`id`, `name`, `interface`, `is_default`, `helpdesk_hardware`, `helpdesk_item_type`, `ticket_status`, `date_mod`, `comment`, `problem_status`, `create_ticket_on_login`, `tickettemplates_id`, `changetemplates_id`, `problemtemplates_id`, `change_status`, `managed_domainrecordtypes`, `date_creation`) VALUES
(1, 'Self-Service', 'helpdesk', 1, 0, '[\"Software\"]', '{\"1\":{\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"6\":0},\"2\":{\"1\":0,\"3\":0,\"4\":0,\"5\":0,\"6\":0},\"3\":{\"1\":0,\"2\":0,\"4\":0,\"5\":0,\"6\":0},\"4\":{\"1\":0,\"2\":0,\"3\":0,\"5\":0,\"6\":0},\"5\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0},\"6\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0}}', '2017-12-17 09:06:41', NULL, '[]', 1, 2, 0, 0, NULL, NULL, NULL),
(2, 'Observer', 'central', 0, 1, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 0, 0, 0, 0, NULL, NULL, NULL),
(3, 'Admin', 'central', 0, 3, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 0, 0, 0, 0, NULL, NULL, NULL),
(4, 'Super-Admin', 'central', 0, 3, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 0, 0, 0, 0, NULL, NULL, NULL),
(5, 'Hotliner', 'central', 0, 3, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 1, 0, 0, 0, NULL, NULL, NULL),
(6, 'Technician', 'central', 0, 3, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 0, 0, 0, 0, NULL, NULL, NULL),
(7, 'Supervisor', 'central', 0, 3, '[\"Computer\",\"Monitor\",\"NetworkEquipment\",\"Peripheral\",\"Phone\",\"Printer\",\"Software\"]', '[]', NULL, NULL, '[]', 0, 0, 0, 0, NULL, NULL, NULL),
(8, 'Read-Only', 'central', 0, 0, '[]', '{\"1\":{\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"6\":0},\n                       \"2\":{\"1\":0,\"3\":0,\"4\":0,\"5\":0,\"6\":0},\n                       \"3\":{\"1\":0,\"2\":0,\"4\":0,\"5\":0,\"6\":0},\n                       \"4\":{\"1\":0,\"2\":0,\"3\":0,\"5\":0,\"6\":0},\n                       \"5\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"6\":0},\n                       \"6\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0}}', NULL, 'This profile defines read-only access. It is used when objects are locked. It can also be used to give to users rights to unlock objects.', '{\"1\":{\"7\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"8\":0,\"6\":0},\n                      \"7\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"8\":0,\"6\":0},\n                      \"2\":{\"1\":0,\"7\":0,\"3\":0,\"4\":0,\"5\":0,\"8\":0,\"6\":0},\n                      \"3\":{\"1\":0,\"7\":0,\"2\":0,\"4\":0,\"5\":0,\"8\":0,\"6\":0},\n                      \"4\":{\"1\":0,\"7\":0,\"2\":0,\"3\":0,\"5\":0,\"8\":0,\"6\":0},\n                      \"5\":{\"1\":0,\"7\":0,\"2\":0,\"3\":0,\"4\":0,\"8\":0,\"6\":0},\n                      \"8\":{\"1\":0,\"7\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"6\":0},\n                      \"6\":{\"1\":0,\"7\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"8\":0}}', 0, 0, 0, 0, '{\"1\":{\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"9\":{\"1\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"10\":{\"1\":0,\"9\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"7\":{\"1\":0,\"9\":0,\"10\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"4\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"11\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"12\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"12\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"5\":0,\"8\":0,\"6\":0},\n                       \"5\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"8\":0,\"6\":0},\n                       \"8\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"6\":0},\n                       \"6\":{\"1\":0,\"9\":0,\"10\":0,\"7\":0,\"4\":0,\"11\":0,\"12\":0,\"5\":0,\"8\":0}}', NULL, '2016-02-08 16:57:46'),
(9, 'Functional Administrator', 'central', 0, 0, '[]', NULL, '2018-03-06 14:51:28', 'Functional Administrator', NULL, 0, 3, 0, 0, NULL, NULL, '2018-03-06 07:45:06');

-- --------------------------------------------------------

--
-- Table structure for table `glpi_profiles_reminders`
--

CREATE TABLE `glpi_profiles_reminders` (
  `id` int(11) NOT NULL,
  `reminders_id` int(11) NOT NULL DEFAULT 0,
  `profiles_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT -1,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_profiles_rssfeeds`
--

CREATE TABLE `glpi_profiles_rssfeeds` (
  `id` int(11) NOT NULL,
  `rssfeeds_id` int(11) NOT NULL DEFAULT 0,
  `profiles_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT -1,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_profiles_users`
--

CREATE TABLE `glpi_profiles_users` (
  `id` int(11) NOT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `profiles_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 1,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `is_default_profile` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_profiles_users`
--

INSERT INTO `glpi_profiles_users` (`id`, `users_id`, `profiles_id`, `entities_id`, `is_recursive`, `is_dynamic`, `is_default_profile`) VALUES
(2, 2, 4, 0, 1, 0, 0),
(3, 3, 1, 0, 1, 0, 0),
(4, 4, 6, 0, 1, 0, 0),
(5, 5, 2, 0, 1, 0, 0),
(8, 8, 5, 0, 1, 0, 0),
(9, 9, 5, 0, 1, 0, 0),
(10, 6, 4, 0, 1, 0, 0),
(12, 11, 5, 0, 1, 0, 0),
(13, 12, 6, 0, 1, 0, 0),
(14, 13, 6, 0, 1, 0, 0),
(17, 9, 3, 0, 1, 0, 0),
(19, 7, 9, 1, 0, 0, 0),
(20, 10, 9, 1, 0, 0, 0);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projectcosts`
--

CREATE TABLE `glpi_projectcosts` (
  `id` int(11) NOT NULL,
  `projects_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `begin_date` date DEFAULT NULL,
  `end_date` date DEFAULT NULL,
  `cost` decimal(20,4) NOT NULL DEFAULT 0.0000,
  `budgets_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projects`
--

CREATE TABLE `glpi_projects` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `code` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `priority` int(11) NOT NULL DEFAULT 1,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `projects_id` int(11) NOT NULL DEFAULT 0,
  `projectstates_id` int(11) NOT NULL DEFAULT 0,
  `projecttypes_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `plan_start_date` datetime DEFAULT NULL,
  `plan_end_date` datetime DEFAULT NULL,
  `real_start_date` datetime DEFAULT NULL,
  `real_end_date` datetime DEFAULT NULL,
  `percent_done` int(11) NOT NULL DEFAULT 0,
  `auto_percent_done` tinyint(1) NOT NULL DEFAULT 0,
  `show_on_global_gantt` tinyint(1) NOT NULL DEFAULT 0,
  `content` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL,
  `projecttemplates_id` int(11) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projectstates`
--

CREATE TABLE `glpi_projectstates` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `color` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_finished` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_projectstates`
--

INSERT INTO `glpi_projectstates` (`id`, `name`, `comment`, `color`, `is_finished`, `date_mod`, `date_creation`) VALUES
(1, 'New', NULL, '#06ff00', 0, NULL, NULL),
(2, 'Processing', NULL, '#ffb800', 0, NULL, NULL),
(3, 'Closed', NULL, '#ff0000', 1, NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttasks`
--

CREATE TABLE `glpi_projecttasks` (
  `id` int(11) NOT NULL,
  `uuid` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `content` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `projects_id` int(11) NOT NULL DEFAULT 0,
  `projecttasks_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `plan_start_date` datetime DEFAULT NULL,
  `plan_end_date` datetime DEFAULT NULL,
  `real_start_date` datetime DEFAULT NULL,
  `real_end_date` datetime DEFAULT NULL,
  `planned_duration` int(11) NOT NULL DEFAULT 0,
  `effective_duration` int(11) NOT NULL DEFAULT 0,
  `projectstates_id` int(11) NOT NULL DEFAULT 0,
  `projecttasktypes_id` int(11) NOT NULL DEFAULT 0,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `percent_done` int(11) NOT NULL DEFAULT 0,
  `auto_percent_done` tinyint(1) NOT NULL DEFAULT 0,
  `is_milestone` tinyint(1) NOT NULL DEFAULT 0,
  `projecttasktemplates_id` int(11) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttasks_tickets`
--

CREATE TABLE `glpi_projecttasks_tickets` (
  `id` int(11) NOT NULL,
  `tickets_id` int(11) NOT NULL DEFAULT 0,
  `projecttasks_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttaskteams`
--

CREATE TABLE `glpi_projecttaskteams` (
  `id` int(11) NOT NULL,
  `projecttasks_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttasktemplates`
--

CREATE TABLE `glpi_projecttasktemplates` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `description` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `projects_id` int(11) NOT NULL DEFAULT 0,
  `projecttasks_id` int(11) NOT NULL DEFAULT 0,
  `plan_start_date` datetime DEFAULT NULL,
  `plan_end_date` datetime DEFAULT NULL,
  `real_start_date` datetime DEFAULT NULL,
  `real_end_date` datetime DEFAULT NULL,
  `planned_duration` int(11) NOT NULL DEFAULT 0,
  `effective_duration` int(11) NOT NULL DEFAULT 0,
  `projectstates_id` int(11) NOT NULL DEFAULT 0,
  `projecttasktypes_id` int(11) NOT NULL DEFAULT 0,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `percent_done` int(11) NOT NULL DEFAULT 0,
  `is_milestone` tinyint(1) NOT NULL DEFAULT 0,
  `comments` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttasktypes`
--

CREATE TABLE `glpi_projecttasktypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projectteams`
--

CREATE TABLE `glpi_projectteams` (
  `id` int(11) NOT NULL,
  `projects_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_projecttypes`
--

CREATE TABLE `glpi_projecttypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_queuednotifications`
--

CREATE TABLE `glpi_queuednotifications` (
  `id` int(11) NOT NULL,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `notificationtemplates_id` int(11) NOT NULL DEFAULT 0,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `sent_try` int(11) NOT NULL DEFAULT 0,
  `create_time` datetime DEFAULT NULL,
  `send_time` datetime DEFAULT NULL,
  `sent_time` datetime DEFAULT NULL,
  `name` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `sender` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `sendername` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `recipient` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `recipientname` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `replyto` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `replytoname` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `headers` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `body_html` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `body_text` longtext COLLATE utf8_unicode_ci DEFAULT NULL,
  `messageid` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `documents` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `mode` varchar(20) COLLATE utf8_unicode_ci NOT NULL COMMENT 'See Notification_NotificationTemplate::MODE_* constants'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_queuednotifications`
--

INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1, 'NotificationAjax', 1, 0, 0, 0, 0, '2017-12-03 16:25:29', '2017-12-03 16:25:29', NULL, 'Test notification', NULL, 'TEST', '2', NULL, NULL, NULL, '', NULL, 'Hello, this is a test notification.', NULL, '', 'ajax'),
(4, 'NotificationAjax', 1, 0, 0, 0, 0, '2017-12-03 16:26:36', '2017-12-03 16:26:36', NULL, 'Test notification', NULL, 'TEST', '2', NULL, NULL, NULL, '', NULL, 'Hello, this is a test notification.', NULL, '', 'ajax'),
(50, 'Ticket', 3, 4, 1, 0, 0, '2017-12-19 05:37:11', '2017-12-19 05:37:11', NULL, '[ONEAD #0000003] Deletion of a ticket Test Onead', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000003] Deletion of a ticket Test Onead</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_3&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Test Onead <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-03 15:54 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Test Onead<br />\n<br />\nBien tester</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_3&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Test Onead\n Requesters : Houssein Ali \n Opening date : 2017-12-03 15:54\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Test Onead\n\nBien tester\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-3.1513661831.1839979357@GESCLIO', '', 'mailing'),
(51, 'Ticket', 3, 4, 1, 0, 0, '2017-12-19 05:37:11', '2017-12-19 05:37:11', NULL, '[ONEAD #0000003] Update of a ticket Test Onead', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000003] Update of a ticket Test Onead</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_3\">http://support.sulisea.com/index.php?redirect=ticket_3</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Test Onead <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;:    -- <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-03 15:54 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Test Onead<br />\n<br />\nBien tester</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_3 \n\nTicket: Description\n\nTitle : Test Onead\n Requesters : --\n Opening date : 2017-12-03 15:54\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Test Onead\n\nBien tester\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-3.1513661831.2120650340@GESCLIO', '', 'mailing'),
(159, 'Ticket', 20, 4, 1, 0, 0, '2017-12-28 10:30:10', '2017-12-28 10:30:10', NULL, '[ONEAD #0000020] Mise à jour d\'un ticket Interface d\'encaissement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000020] Mise &agrave; jour d&#039;un ticket Interface d&#039;encaissement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_20&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_20&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Interface d&#039;encaissement  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2017-12-26 13:30 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le &quot;Solde compte&quot; de la capture jointe doit &ecirc;tre logiquement sup&eacute;rieur ou &eacute;gale au totale &agrave; payer. De plus il est possible de saisir un montant n&eacute;gatif.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_20&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Interface d\'encaissement \n Demandeurs : Isman Ali \n Date d\'ouverture : 2017-12-26 13:30\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Encaissement \n Description : Le \"Solde compte\" de la capture jointe doit être logiquement supérieur ou égale au totale à payer. De plus il est possible de saisir un montant négatif.\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-20.1514457021.1459028355@GESCLIO', '', 'mailing'),
(170, 'Ticket', 23, 4, 1, 0, 0, '2017-12-28 12:24:10', '2017-12-28 12:24:10', NULL, '[ONEAD #0000023] Update of a ticket 0002-Remboursement ASC', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000023] Update of a ticket 0002-Remboursement ASC</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_23&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_23&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:0002-Remboursement ASC <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-26 13:53 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;interface de remboursement, suite au clique du bouton &quot;Mise &agrave; jour&quot;, affiche l&#039;erreur d&eacute;crite dans la capture ci-jointe.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_23&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : 0002-Remboursement ASC\n Requesters : Isman Ali \n Opening date : 2017-12-26 13:53\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : L\'interface de remboursement, suite au clique du bouton \"Mise à jour\", affiche l\'erreur décrite dans la capture ci-jointe.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-23.1514463851.1567867955@GESCLIO', '[\"3\",\"3\",\"3\"]', 'mailing'),
(204, 'Ticket', 21, 4, 1, 0, 0, '2017-12-30 15:36:33', '2017-12-30 15:36:33', NULL, '[ONEAD #0000021] Update of a ticket 0004-paiements quotidiens au caissier', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000021] Update of a ticket 0004-paiements quotidiens au caissier</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_21&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_21&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:0004-paiements quotidiens au caissier <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-26 13:49 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;interface &quot;Paiements quotidiens au caissier&quot; ne ram&egrave;ne rien peu importe que l&rsquo;on choisisse la date d&eacute;but et fin o&ugrave; le nom du caissier.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2017-12-30 15:33] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Kariuki Peter<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;31/12/2017. Test en cours avec le developpeur.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2017-12-30 15:33<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2017-12-30 09:18] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> Le test a &eacute;t&eacute; effectu&eacute; sur le port 8090 avec le compte de l&#039;admin Houssein12. Merci de corriger le souci.<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2017-12-30 09:18<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_21&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : 0004-paiements quotidiens au caissier\n Requesters : Isman Ali \n Opening date : 2017-12-26 13:49\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : L\'interface \"Paiements quotidiens au caissier\" ne ramène rien peu importe que l’on choisisse la date début et fin où le nom du caissier.\n\nNumber of followups : 2\n\n[2017-12-30 15:33] Private : No\n Writer Kariuki Peter\n Description \n31/12/2017. Test en cours avec le developpeur.\n Opening date 2017-12-30 15:33\n Request source Helpdesk\n\n[2017-12-30 09:18] Private : No\n Writer Isman Ali\n Description Le test a été effectué sur le port 8090 avec le compte de l\'admin Houssein12. Merci de corriger le souci.\n Opening date 2017-12-30 09:18\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-21.1514648193.1287830653@GESCLIO', '', 'mailing'),
(222, 'Ticket', 38, 4, 1, 0, 0, '2018-01-14 12:31:26', '2018-01-14 12:31:26', NULL, '[ONEAD #0000038] New ticket Encaissement facture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000038] New ticket Encaissement facture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_38&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_38&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Encaissement facture  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:14-01-2018 12:31 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Certaines factures encaisser reste encore dans les impay&eacute;s</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_38&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Encaissement facture \n Requesters : Isman Ali \n Opening date : 14-01-2018 12:31\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Certaines factures encaisser reste encore dans les impayés\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-38.1515933086.1876163150@GESCLIO', '', 'mailing'),
(226, 'Ticket', 37, 4, 1, 0, 0, '2018-01-17 17:35:56', '2018-01-17 17:35:56', NULL, '[ONEAD #0000037] Update of a ticket Facture de devis ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000037] Update of a ticket Facture de devis </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_37_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_37_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-01-17 17:34<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Problème déjà résolu.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Facture de devis  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-01-14 12:27 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;&eacute;tat de facture de devis n&#039;affiche pas le calibre, ni le num&eacute;ro compteur</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_37_Ticket$1&amp;noAUTO=1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-01-17 17:34\n Solution type : \n Solution : \nProblème déjà résolu. \n\nTicket: Description\n\nTitle : Facture de devis \n Requesters : Isman Ali \n Opening date : 2018-01-14 12:27\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Problème général Gesclio \n Description : L\'état de facture de devis n\'affiche pas le calibre, ni le numéro compteur\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-37.1516210557.507381085@GESCLIO', '', 'mailing'),
(227, 'Ticket', 35, 4, 1, 0, 0, '2018-01-17 17:40:01', '2018-01-17 17:40:01', NULL, '[ONEAD #0000035] Update of a ticket Encaissement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000035] Update of a ticket Encaissement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_35\">http://support.sulisea.com/index.php?redirect=ticket_35</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Encaissement  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-01-14 12:17 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Parfis il est possible de n&#039;est pas trouv&eacute; de facture impay&eacute;e &agrave; l&#039;interface d&#039;encaissement</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_35 \n\nTicket: Description\n\nTitle : Encaissement \n Requesters : Isman Ali \n Opening date : 2018-01-14 12:17\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Parfis il est possible de n\'est pas trouvé de facture impayée à l\'interface d\'encaissement\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-35.1516210801.641391578@GESCLIO', '', 'mailing'),
(236, 'Ticket', 29, 4, 1, 0, 0, '2018-01-17 17:50:33', '2018-01-17 17:50:33', NULL, '[ONEAD #0000029] Update of a ticket Réouverture d\\\'abonnement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000029] Update of a ticket R&eacute;ouverture d\\&#039;abonnement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-01-17 17:49<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Problème déjà résolu.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:R&eacute;ouverture d\\&#039;abonnement  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-28 08:26 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Sur la phase d&eacute;tails de contrat pour la r&eacute;ouverture d&#039;abonnement le num&eacute;ro abonn&eacute; est saisi par l&#039;utilisateur.<br />\nLe num&eacute;ro abonn&eacute; doit &ecirc;tre incr&eacute;mentale comme le num&eacute;ro de dossier lors du branchement neuf</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-01-17 17:49\n Solution type : \n Solution : \nProblème déjà résolu. \n\nTicket: Description\n\nTitle : Réouverture d\\\'abonnement \n Requesters : Isman Ali \n Opening date : 2017-12-28 08:26\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Sur la phase détails de contrat pour la réouverture d\'abonnement le numéro abonné est saisi par l\'utilisateur.\nLe numéro abonné doit être incrémentale comme le numéro de dossier lors du branchement neuf\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-29.1516211433.729551087@GESCLIO', '[\"8\"]', 'mailing'),
(238, 'Ticket', 29, 4, 1, 0, 0, '2018-01-17 17:50:33', '2018-01-17 17:50:33', NULL, '[ONEAD #0000029] Update of a ticket Réouverture d\\\'abonnement ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000029] Update of a ticket R&eacute;ouverture d\\&#039;abonnement </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-01-17 17:49<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Problème déjà résolu.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:R&eacute;ouverture d\\&#039;abonnement  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-28 08:26 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Sur la phase d&eacute;tails de contrat pour la r&eacute;ouverture d&#039;abonnement le num&eacute;ro abonn&eacute; est saisi par l&#039;utilisateur.<br />\nLe num&eacute;ro abonn&eacute; doit &ecirc;tre incr&eacute;mentale comme le num&eacute;ro de dossier lors du branchement neuf</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_29_Ticket$1&amp;noAUTO=1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-01-17 17:49\n Solution type : \n Solution : \nProblème déjà résolu. \n\nTicket: Description\n\nTitle : Réouverture d\\\'abonnement \n Requesters : Isman Ali \n Opening date : 2017-12-28 08:26\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Sur la phase détails de contrat pour la réouverture d\'abonnement le numéro abonné est saisi par l\'utilisateur.\nLe numéro abonné doit être incrémentale comme le numéro de dossier lors du branchement neuf\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-29.1516211433.27788230@GESCLIO', '[\"8\",\"8\",\"8\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(268, 'Ticket', 44, 4, 1, 0, 0, '2018-01-22 08:09:41', '2018-01-22 08:09:41', NULL, '[ONEAD #0000044] New ticket Bordereau de repasse ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000044] New ticket Bordereau de repasse </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_44\">http://support.sulisea.com/index.php?redirect=ticket_44</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Bordereau de repasse  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:22-01-2018 08:09 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Dans le bordereau n&#039;est pas faire ajout&eacute; :<br />\n<br />\n- DC : D&eacute;j&agrave; coup&eacute; <br />\n<br />\n- CB : Compteur bloqu&eacute;</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_44 \n\nTicket: Description\n\nTitle : Bordereau de repasse \n Requesters : Isman Ali \n Opening date : 22-01-2018 08:09\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Problème général Gesclio \n Description : Dans le bordereau n\'est pas faire ajouté :\n\n- DC : Déjà coupé \n\n- CB : Compteur bloqué\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-44.1516608581.1866375043@GESCLIO', '', 'mailing'),
(290, 'Ticket', 49, 4, 1, 0, 0, '2018-01-27 12:46:41', '2018-01-27 12:46:41', NULL, '[ONEAD #0000049] Mise à jour d\'un ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000049] Mise &agrave; jour d&#039;un ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_49&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_49&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-01-24 08:01 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le probl&egrave;me des impay&eacute;es qui date de loin, 2009 par exemple .<br />\n<br />\nNormalement se genre des impay&eacute;es ont &eacute;tait r&eacute;gler mais il vient de r&eacute;appara&icirc;tre avec des abonn&eacute;es &eacute;tat qui souhaite r&eacute;silie, voici le num&eacute;ro abonn&eacute;e 13056860 .</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_49&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Facture impayée\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-01-24 08:01\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Encaissement \n Description : Le problème des impayées qui date de loin, 2009 par exemple .\n\nNormalement se genre des impayées ont était régler mais il vient de réapparaître avec des abonnées état qui souhaite résilie, voici le numéro abonnée 13056860 .\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-49.1517057201.1940693584@GESCLIO', '', 'mailing'),
(302, 'Ticket', 46, 4, 1, 0, 0, '2018-01-27 13:10:13', '2018-01-27 13:10:13', NULL, '[ONEAD #0000046] Mise à jour d\'un ticket Branchement neuf', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000046] Mise &agrave; jour d&#039;un ticket Branchement neuf</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_46_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_46_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Sans r&eacute;ponse, le ticket sera automatiquement clos dans 7 jours</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date de r&eacute;solution</span></strong></span> : 2018-01-27 13:09<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Type de solution</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>C’est très normal qu\'un abonné en attente d’activation figure sur le bordereau pour prévoir des cas  de consommation et d’activation. S’il figure sur le bordereau, il s’affiche aussi sur l’interface Ajustement de consommation.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Branchement neuf <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-01-22 08:19 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: R&eacute;solu<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Demande de branchement ne doit pas &ecirc;tre dans l&#039;ajustement ex n&deg; abonn&eacute;e: 5010410</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_46_Ticket$1&amp;noAUTO=1\n Sans réponse, le ticket sera automatiquement clos dans 7 jours\n Date de résolution : 2018-01-27 13:09\n Type de solution : \n Solution : \nC’est très normal qu\'un abonné en attente d’activation figure sur le bordereau pour prévoir des cas de consommation et d’activation. S’il figure sur le bordereau, il s’affiche aussi sur l’interface Ajustement de consommation. \n\nTicket : Description\n\nTitre : Branchement neuf\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-01-22 08:19\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Kariuki Peter \n Statut : Résolu\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Gestion de la Clientèle \n Description : Demande de branchement ne doit pas être dans l\'ajustement ex n° abonnée: 5010410\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-46.1517058614.2117634400@GESCLIO', '', 'mailing'),
(315, 'Ticket', 50, 4, 1, 0, 0, '2018-01-29 17:34:09', '2018-01-29 17:34:09', NULL, '[ONEAD #0000050] Update of a ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000050] Update of a ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-01-29 17:32<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Problème résolu le 28.01.2018.</p>\r\n<p> </p>\r\n<p> <img id=\"2517164d-c8e65d99-5a6f5a8da8c108.07026089\" src=\"blob:http://www.sulisea.com/6ef681d7-b5ef-400e-a63d-3e830404f09e\" width=\"643\" height=\"155.08007626310774\" /></p>\r\n<p> </p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali, Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-01-28 13:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le totale d&eacute;bit sur le tableau de recherche abonn&eacute;e est diff&eacute;rent de solde compte sur la facture impay&eacute;e <br />\n<br />\nex abonn&eacute;e : 16092930</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-01-29 17:32\n Solution type : \n Solution : \nProblème résolu le 28.01.2018.\n\nTicket: Description\n\nTitle : Facture impayée\n Requesters : Houssein Ali, Isman Ali \n Opening date : 2018-01-28 13:08\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Problème général Gesclio \n Description : Le totale débit sur le tableau de recherche abonnée est différent de solde compte sur la facture impayée \n\nex abonnée : 16092930\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-50.1517247249.291612400@GESCLIO', '[\"10\"]', 'mailing'),
(316, 'Ticket', 50, 4, 1, 0, 0, '2018-01-29 17:34:09', '2018-01-29 17:34:09', NULL, '[ONEAD #0000050] Mise à jour d\'un ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000050] Mise &agrave; jour d&#039;un ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Sans r&eacute;ponse, le ticket sera automatiquement clos dans 7 jours</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date de r&eacute;solution</span></strong></span> : 2018-01-29 17:32<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Type de solution</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Problème résolu le 28.01.2018.</p>\r\n<p> </p>\r\n<p> <img id=\"2517164d-c8e65d99-5a6f5a8da8c108.07026089\" src=\"blob:http://www.sulisea.com/6ef681d7-b5ef-400e-a63d-3e830404f09e\" width=\"643\" height=\"155.08007626310774\" /></p>\r\n<p> </p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Houssein Ali, Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-01-28 13:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: R&eacute;solu<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le totale d&eacute;bit sur le tableau de recherche abonn&eacute;e est diff&eacute;rent de solde compte sur la facture impay&eacute;e <br />\n<br />\nex abonn&eacute;e : 16092930</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_50_Ticket$1&amp;noAUTO=1\n Sans réponse, le ticket sera automatiquement clos dans 7 jours\n Date de résolution : 2018-01-29 17:32\n Type de solution : \n Solution : \nProblème résolu le 28.01.2018.\n\nTicket : Description\n\nTitre : Facture impayée\n Demandeurs : Houssein Ali, Isman Ali \n Date d\'ouverture : 2018-01-28 13:08\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : Résolu\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Problème général Gesclio \n Description : Le totale débit sur le tableau de recherche abonnée est différent de solde compte sur la facture impayée \n\nex abonnée : 16092930\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-50.1517247249.837265485@GESCLIO', '[\"10\",\"10\"]', 'mailing'),
(324, 'Ticket', 32, 4, 1, 0, 0, '2018-01-29 17:39:09', '2018-01-29 17:39:09', NULL, '[ONEAD #0000032] Update of a ticket Itération de la facturation à blanc', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000032] Update of a ticket It&eacute;ration de la facturation &agrave; blanc</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_32&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_32&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:It&eacute;ration de la facturation &agrave; blanc <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali, Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-12-30 12:18 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le syst&egrave;me actuel reste ouvert au chef de zone m&ecirc;me si une erreur est identifi&eacute;e au dernier moment de la facturation alors que dans GESCLIO on ne peut pas revenir en arri&egrave;re.<br />\nLa facturation &agrave; blanc doit &ecirc;tre ajustable a posteriori. C&#039;est comme une simulation qui reste ouverte jusqu&#039;&agrave; la cl&ocirc;ture/facturation finale.<br />\n<br />\nSuite &agrave; la session de formation du matin du 30/12/2017, il est remont&eacute; que la facturation &agrave; blanc doit donc &ecirc;tre it&eacute;rative et ouverte jusqu&#039;&agrave; la facturation finale.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2017-12-31 11:17] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Un nouvel &eacute;cran ayant la possibilit&eacute; de r&eacute;ajuster la consommation sera d&eacute;velopp&eacute; de sorte que s&#039;il y a des anomalies de facturation, les chefs de zones/r&eacute;gions peuvent revenir dans cet &eacute;cran, s&eacute;lectionner l&#039;abonn&eacute;/l&#039;anomalie, la signaler pour repasse et y apporter des ajustements.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2017-12-31 11:17<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_32&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Itération de la facturation à blanc\n Requesters : Houssein Ali, Isman Ali \n Opening date : 2017-12-30 12:18\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Relève et Facturation Mensuelles \n Description : Le système actuel reste ouvert au chef de zone même si une erreur est identifiée au dernier moment de la facturation alors que dans GESCLIO on ne peut pas revenir en arrière.\nLa facturation à blanc doit être ajustable a posteriori. C\'est comme une simulation qui reste ouverte jusqu\'à la clôture/facturation finale.\n\nSuite à la session de formation du matin du 30/12/2017, il est remonté que la facturation à blanc doit donc être itérative et ouverte jusqu\'à la facturation finale.\n\nNumber of followups : 1\n\n[2017-12-31 11:17] Private : No\n Writer Joel Wambugu\n Description \nUn nouvel écran ayant la possibilité de réajuster la consommation sera développé de sorte que s\'il y a des anomalies de facturation, les chefs de zones/régions peuvent revenir dans cet écran, sélectionner l\'abonné/l\'anomalie, la signaler pour repasse et y apporter des ajustements.\n Opening date 2017-12-31 11:17\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-32.1517247550.1158644739@GESCLIO', '', 'mailing'),
(325, 'Ticket', 39, 4, 1, 0, 0, '2018-01-29 17:58:29', '2018-01-29 17:58:29', NULL, '[ONEAD #0000039] Update of a ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000039] Update of a ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_39\">http://support.sulisea.com/index.php?redirect=ticket_39</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali, Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-01-21 08:49 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Normalement cette abonn&eacute;e n&#039;a pas des impay&eacute;es mais le syst&egrave;me lui sort des impay&eacute;es qui date de 2011 et 2012 .<br />\n<br />\nVoici le num&eacute;ro abonn&eacute;e : 18011200</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-01-28 09:26] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> Le ticket reste ouvert tant que la d&eacute;cision n&#039;a pas &eacute;t&eacute; prise .<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-01-28 09:26<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_39 \n\nTicket: Description\n\nTitle : Facture impayée\n Requesters : Houssein Ali, Isman Ali \n Opening date : 2018-01-21 08:49\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Problème général Gesclio \n Description : Normalement cette abonnée n\'a pas des impayées mais le système lui sort des impayées qui date de 2011 et 2012 .\n\nVoici le numéro abonnée : 18011200\n\nNumber of followups : 1\n\n[2018-01-28 09:26] Private : No\n Writer Isman Ali\n Description Le ticket reste ouvert tant que la décision n\'a pas été prise .\n Opening date 2018-01-28 09:26\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-39.1517248709.1485734901@GESCLIO', '', 'mailing'),
(326, 'Ticket', 39, 4, 1, 0, 0, '2018-01-29 17:58:29', '2018-01-29 17:58:29', NULL, '[ONEAD #0000039] Mise à jour d\'un ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000039] Mise &agrave; jour d&#039;un ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_39&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_39&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Houssein Ali, Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-01-21 08:49 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Probl&egrave;me g&eacute;n&eacute;ral Gesclio      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Normalement cette abonn&eacute;e n&#039;a pas des impay&eacute;es mais le syst&egrave;me lui sort des impay&eacute;es qui date de 2011 et 2012 .<br />\n<br />\nVoici le num&eacute;ro abonn&eacute;e : 18011200</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-01-28 09:26] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> Le ticket reste ouvert tant que la d&eacute;cision n&#039;a pas &eacute;t&eacute; prise .<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-01-28 09:26<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_39&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Facture impayée\n Demandeurs : Houssein Ali, Isman Ali \n Date d\'ouverture : 2018-01-21 08:49\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Ezekiel \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Problème général Gesclio \n Description : Normalement cette abonnée n\'a pas des impayées mais le système lui sort des impayées qui date de 2011 et 2012 .\n\nVoici le numéro abonnée : 18011200\n\nNombre de suivis : 1\n\n[2018-01-28 09:26] Privé : Non\n Rédacteur Isman Ali\n Description Le ticket reste ouvert tant que la décision n\'a pas été prise .\n Date d\'ouverture 2018-01-28 09:26\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-39.1517248709.293879486@GESCLIO', '', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(365, 'Ticket', 52, 4, 1, 0, 0, '2018-02-12 08:53:30', '2018-02-12 08:53:30', NULL, '[ONEAD #0000052] Mise à jour d\'un ticket Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000052] Mise &agrave; jour d&#039;un ticket Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_52&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_52&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Facture impay&eacute;e <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-02-01 05:45 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Joel Wambugu <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Un compte cr&eacute;e en 2016 mais le syst&egrave;me lui attribue des impay&eacute;e qui date de 2012.<br />\n<br />\nex n&deg; abonn&eacute;e : 16514260</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-02-12 08:27] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;&nbsp;Merci de fournir les d&eacute;tails justifiants la cr&eacute;ation en 2016 pour cet abonn&eacute;.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-02-12 08:27<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_52&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Facture impayée\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-02-01 05:45\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Joel Wambugu \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Encaissement \n Description : Un compte crée en 2016 mais le système lui attribue des impayée qui date de 2012.\n\nex n° abonnée : 16514260\n\nNombre de suivis : 1\n\n[2018-02-12 08:27] Privé : Non\n Rédacteur Joel Wambugu\n Description \n Merci de fournir les détails justifiants la création en 2016 pour cet abonné.\n Date d\'ouverture 2018-02-12 08:27\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-52.1518425611.1669378753@GESCLIO', '', 'mailing'),
(457, 'Ticket', 79, 4, 1, 0, 0, '2018-02-22 08:08:10', '2018-02-22 08:08:10', NULL, '[ONEAD #0000079] New ticket Erreur au niveau d\'attribution du numero abonnée lors de reouverture d\'abonnement', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000079] New ticket Erreur au niveau d&#039;attribution du numero abonn&eacute;e lors de reouverture d&#039;abonnement</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_79&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_79&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Erreur au niveau d&#039;attribution du numero abonn&eacute;e lors de reouverture d&#039;abonnement <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:22-02-2018 08:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: New<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: High<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Apr&egrave;s r&eacute;siliation d&#039;un abonn&eacute;e 10440180001 et lors de r&eacute;ouverture de l&#039;abonnement ,le syst&egrave;me donne le num&eacute;ro d&#039;abonnement 10440180001001 au lieu de donner un num&eacute;ro incr&eacute;mentale de type 10440180002.<br />\n<br />\nVoir exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_79&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Erreur au niveau d\'attribution du numero abonnée lors de reouverture d\'abonnement\n Requesters : Isman Ali \n Opening date : 22-02-2018 08:08\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : New\n\nUrgency : High\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : Après résiliation d\'un abonnée 10440180001 et lors de réouverture de l\'abonnement ,le système donne le numéro d\'abonnement 10440180001001 au lieu de donner un numéro incrémentale de type 10440180002.\n\nVoir exemple en pièce joint.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-79.1519286890.2058263321@GESCLIO', '[\"16\",\"16\"]', 'mailing'),
(515, 'Ticket', 80, 4, 1, 0, 0, '2018-02-22 11:04:25', '2018-02-22 11:04:25', NULL, '[ONEAD #0000080] Mise à jour d\'un ticket Erreur au niveau ajustement de la consommation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000080] Mise &agrave; jour d&#039;un ticket Erreur au niveau ajustement de la consommation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_80&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_80&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Erreur au niveau ajustement de la consommation <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-02-22 08:24 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Haute<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Haute <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Au niveau de l&#039;ajustement de la consommation lorsqu&#039;on saisie la consommation estime qui est de 102 ,le syst&egrave;me ne prend pas en charge et il prend la consommation calcul&eacute; &agrave; savoir 181.<br />\n<br />\nVoir l&rsquo;exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-02-22 11:03] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de preciser, la zone, quartier pour faciliter la resolution du probleme.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-02-22 11:03<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_80&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Erreur au niveau ajustement de la consommation\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-02-22 08:24\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Kariuki Peter \n Statut : En cours (Attribué)\n\nUrgence : Haute\n Impact : Moyen\n Priorité : Haute\n\nCatégorie : Relève et Facturation Mensuelles \n Description : Au niveau de l\'ajustement de la consommation lorsqu\'on saisie la consommation estime qui est de 102 ,le système ne prend pas en charge et il prend la consommation calculé à savoir 181.\n\nVoir l’exemple en pièce joint.\n\nNombre de suivis : 1\n\n[2018-02-22 11:03] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de preciser, la zone, quartier pour faciliter la resolution du probleme.\n Date d\'ouverture 2018-02-22 11:03\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-80.1519297465.872202103@GESCLIO', '[\"17\",\"17\"]', 'mailing'),
(574, 'Ticket', 85, 4, 1, 0, 0, '2018-03-01 16:05:20', '2018-03-01 16:05:20', NULL, '[ONEAD #0000085] Update of a ticket Coupure/Réouverture  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000085] Update of a ticket Coupure/R&eacute;ouverture  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_85&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_85&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Coupure/R&eacute;ouverture   <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-01 14:04 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Impossible de visualiser la coupure pr&eacute;c&eacute;dent</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-01 16:03] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de fournir plus de d&eacute;tails sur ce probl&egrave;me pour faciliter la r&eacute;solution. Merci &eacute;galement de pr&eacute;ciser utilisateur qui a soulev&eacute; ce probl&egrave;me.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-01 16:03<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_85&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Coupure/Réouverture \n Requesters : Isman Ali \n Opening date : 2018-03-01 14:04\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Dètte \n Description : Impossible de visualiser la coupure précédent\n\nNumber of followups : 1\n\n[2018-03-01 16:03] Private : No\n Writer Joel Wambugu\n Description \nMerci de fournir plus de détails sur ce problème pour faciliter la résolution. Merci également de préciser utilisateur qui a soulevé ce problème.\n Opening date 2018-03-01 16:03\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-85.1519920320.1186517274@GESCLIO', '', 'mailing'),
(636, 'Ticket', 59, 4, 1, 0, 0, '2018-03-03 09:40:54', '2018-03-03 09:40:54', NULL, '[ONEAD #0000059] Update of a ticket Bordereaux de relève', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000059] Update of a ticket Bordereaux de rel&egrave;ve</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_59&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_59&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Bordereaux de rel&egrave;ve <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:11 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: High<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Toujours certaine quartier du bordereau de Balbala n&rsquo;y figure pas et on rel&egrave;ve sur le bordereau imprim&eacute; de l&#039;ancien syst&egrave;me</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_59&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Bordereaux de relève\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:11\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Processing (assigned)\n\nUrgency : High\n Impact : Medium\n Priority : High\n\nCategory : Relève et Facturation Mensuelles \n Description : Toujours certaine quartier du bordereau de Balbala n’y figure pas et on relève sur le bordereau imprimé de l\'ancien système\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-59.1520070054.40450530@GESCLIO', '', 'mailing'),
(651, 'Ticket', 57, 4, 1, 0, 0, '2018-03-03 09:51:08', '2018-03-03 09:51:08', NULL, '[ONEAD #0000057] Update of a ticket Visu facture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000057] Update of a ticket Visu facture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-03-03 09:34<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Patrick devrait donner accès à l\'ancien système aux agents de Guichet pour faciliter l\'impression des détails des factures datant avant 2018.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Visu facture  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-19 09:07 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le client n&#039;arrive pas a visualis&eacute; les d&eacute;tails des factures qui date de 2017 et avant sur l&#039;interface visu facture .<br />\n<br />\nVous trouverez ci-jointes les diff&eacute;rences des factures de 2017 et celle de 2018</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-03-03 09:34\n Solution type : \n Solution : \nPatrick devrait donner accès à l\'ancien système aux agents de Guichet pour faciliter l\'impression des détails des factures datant avant 2018. \n\nTicket: Description\n\nTitle : Visu facture \n Requesters : Isman Ali \n Opening date : 2018-02-19 09:07\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Relève et Facturation Mensuelles \n Description : Le client n\'arrive pas a visualisé les détails des factures qui date de 2017 et avant sur l\'interface visu facture .\n\nVous trouverez ci-jointes les différences des factures de 2017 et celle de 2018\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-57.1520070669.930627674@GESCLIO', '[\"13\",\"14\"]', 'mailing'),
(652, 'Ticket', 57, 4, 1, 0, 0, '2018-03-03 09:51:08', '2018-03-03 09:51:08', NULL, '[ONEAD #0000057] Mise à jour d\'un ticket Visu facture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000057] Mise &agrave; jour d&#039;un ticket Visu facture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Sans r&eacute;ponse, le ticket sera automatiquement clos dans 7 jours</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date de r&eacute;solution</span></strong></span> : 2018-03-03 09:34<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Type de solution</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Patrick devrait donner accès à l\'ancien système aux agents de Guichet pour faciliter l\'impression des détails des factures datant avant 2018.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Visu facture  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-02-19 09:07 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: R&eacute;solu<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le client n&#039;arrive pas a visualis&eacute; les d&eacute;tails des factures qui date de 2017 et avant sur l&#039;interface visu facture .<br />\n<br />\nVous trouverez ci-jointes les diff&eacute;rences des factures de 2017 et celle de 2018</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$1&amp;noAUTO=1\n Sans réponse, le ticket sera automatiquement clos dans 7 jours\n Date de résolution : 2018-03-03 09:34\n Type de solution : \n Solution : \nPatrick devrait donner accès à l\'ancien système aux agents de Guichet pour faciliter l\'impression des détails des factures datant avant 2018. \n\nTicket : Description\n\nTitre : Visu facture \n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-02-19 09:07\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Kariuki Peter \n Statut : Résolu\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Relève et Facturation Mensuelles \n Description : Le client n\'arrive pas a visualisé les détails des factures qui date de 2017 et avant sur l\'interface visu facture .\n\nVous trouverez ci-jointes les différences des factures de 2017 et celle de 2018\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-57.1520070669.532875593@GESCLIO', '[\"13\",\"14\",\"13\",\"14\"]', 'mailing'),
(668, 'Ticket', 76, 4, 1, 0, 0, '2018-03-03 09:57:34', '2018-03-03 09:57:34', NULL, '[ONEAD #0000076] Update of a ticket Impossibilité d’Édités le Rapport des abonnées résilier, coupé, actif ou en demande en attente', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000076] Update of a ticket Impossibilit&eacute; d&rsquo;&Eacute;dit&eacute;s le Rapport des abonn&eacute;es r&eacute;silier, coup&eacute;, actif ou en demande en attente</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_76&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_76&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Impossibilit&eacute; d&rsquo;&Eacute;dit&eacute;s le Rapport des abonn&eacute;es r&eacute;silier, coup&eacute;, actif ou en demande en attente <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:48 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Impossibilit&eacute; d&rsquo;&Eacute;dit&eacute;s le Rapport des abonn&eacute;es r&eacute;silier, coup&eacute;, actif ou en demande en attente</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_76&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Impossibilité d’Édités le Rapport des abonnées résilier, coupé, actif ou en demande en attente\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:48\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Impossibilité d’Édités le Rapport des abonnées résilier, coupé, actif ou en demande en attente\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-76.1520071054.331926776@GESCLIO', '', 'mailing'),
(688, 'Ticket', 1, 4, 0, 0, 0, '2018-03-04 05:25:43', '2018-03-04 05:25:43', NULL, '[GLPI #0000001] Deletion of a ticket test G4', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[GLPI #0000001] Deletion of a ticket test G4</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_1\">http://support.sulisea.com/index.php?redirect=ticket_1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:test G4 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: glpi      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-11-20 18:00 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: tech <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br />   No defined category     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: test</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148	Nairobi	00200	Kenya<br />\r\nPhone: 	+254-20-3872607<br />\r\nFax: 	+254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_1 \n\nTicket: Description\n\nTitle : test G4\n Requesters : glpi \n Opening date : 2017-11-20 18:00\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : tech \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nNo defined category \n Description : test\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148	Nairobi	00200	Kenya\nPhone: 	+254-20-3872607\nFax: 	+254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-1.1520141143.941911799@GESCLIO', '[\"1\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(689, 'Ticket', 1, 4, 0, 0, 0, '2018-03-04 05:25:43', '2018-03-04 05:25:43', NULL, '[GLPI #0000001] Deletion of a ticket test G4', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[GLPI #0000001] Deletion of a ticket test G4</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_1&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:test G4 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: glpi      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2017-11-20 18:00 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: tech <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br />   No defined category     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: test</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148	Nairobi	00200	Kenya<br />\r\nPhone: 	+254-20-3872607<br />\r\nFax: 	+254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_1&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : test G4\n Requesters : glpi \n Opening date : 2017-11-20 18:00\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : tech \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nNo defined category \n Description : test\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148	Nairobi	00200	Kenya\nPhone: 	+254-20-3872607\nFax: 	+254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-1.1520141143.338982716@GESCLIO', '[\"1\",\"1\"]', 'mailing'),
(700, 'Ticket', 64, 4, 1, 0, 0, '2018-03-05 07:27:20', '2018-03-05 07:27:20', NULL, '[ONEAD #0000064] Update of a ticket Les factures marquées sort toujours dans l’impayée.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000064] Update of a ticket Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-03-05 07:27<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>« Oui, elles sont impayées.</p>\r\n<p>Voir liste IMPCLE dont les Directions Comptable et Commerciale disposent.</p>\r\n<p>Cela ne concerne définitivement pas le système informatique. »</p>\r\n<p><strong><em><span style=\"font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;\"> </span></em></strong></p>\r\n<p> </p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:17 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.<br />\n<br />\n===&gt; Probl&egrave;me r&eacute;f&eacute;r&eacute; &agrave; COPIL. Aucune action requise dans GESCLIO.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-03-05 07:27\n Solution type : \n Solution : \n« Oui, elles sont impayées.\n\nVoir liste IMPCLE dont les Directions Comptable et Commerciale disposent.\n\nCela ne concerne définitivement pas le système informatique. »\n\nTicket: Description\n\nTitle : Les factures marquées sort toujours dans l’impayée.\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:17\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Les factures marquées sort toujours dans l’impayée.\n\n===&gt; Problème référé à COPIL. Aucune action requise dans GESCLIO.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-64.1520234840.2051718945@GESCLIO', '', 'mailing'),
(702, 'Ticket', 64, 4, 1, 0, 0, '2018-03-05 07:27:20', '2018-03-05 07:27:20', NULL, '[ONEAD #0000064] Update of a ticket Les factures marquées sort toujours dans l’impayée.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000064] Update of a ticket Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 2018-03-05 07:27<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>« Oui, elles sont impayées.</p>\r\n<p>Voir liste IMPCLE dont les Directions Comptable et Commerciale disposent.</p>\r\n<p>Cela ne concerne définitivement pas le système informatique. »</p>\r\n<p><strong><em><span style=\"font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;\"> </span></em></strong></p>\r\n<p> </p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:17 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Les factures marqu&eacute;es sort toujours dans l&rsquo;impay&eacute;e.<br />\n<br />\n===&gt; Probl&egrave;me r&eacute;f&eacute;r&eacute; &agrave; COPIL. Aucune action requise dans GESCLIO.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_64_Ticket$1&amp;noAUTO=1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 2018-03-05 07:27\n Solution type : \n Solution : \n« Oui, elles sont impayées.\n\nVoir liste IMPCLE dont les Directions Comptable et Commerciale disposent.\n\nCela ne concerne définitivement pas le système informatique. »\n\nTicket: Description\n\nTitle : Les factures marquées sort toujours dans l’impayée.\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:17\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : Les factures marquées sort toujours dans l’impayée.\n\n===&gt; Problème référé à COPIL. Aucune action requise dans GESCLIO.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-64.1520234840.1551383293@GESCLIO', '', 'mailing'),
(726, 'Ticket', 62, 4, 1, 0, 0, '2018-03-05 09:52:39', '2018-03-05 09:52:39', NULL, '[ONEAD #0000062] Mise à jour d\'un ticket les factures déjà payées par CAC BANK figurent toujours dans l’impayé', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000062] Mise &agrave; jour d&#039;un ticket les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute; <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-02-21 07:14 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assign&eacute; aux techniciens</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En cours (Attribu&eacute;)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : les factures déjà payées par CAC BANK figurent toujours dans l’impayé\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-02-21 07:14\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nAssigné aux techniciens : Kariuki Peter \n Statut : En cours (Attribué)\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Encaissement \n Description : les factures déjà payées par CAC BANK figurent toujours dans l’impayé\n\nNombre de suivis : 0\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-62.1520243559.490367639@GESCLIO', '', 'mailing'),
(727, 'Ticket', 62, 4, 1, 0, 0, '2018-03-05 09:52:39', '2018-03-05 09:52:39', NULL, '[ONEAD #0000062] Update of a ticket les factures déjà payées par CAC BANK figurent toujours dans l’impayé', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000062] Update of a ticket les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute; <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:14 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Encaissement      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_62&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : les factures déjà payées par CAC BANK figurent toujours dans l’impayé\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:14\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Encaissement \n Description : les factures déjà payées par CAC BANK figurent toujours dans l’impayé\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-62.1520243559.43449813@GESCLIO', '', 'mailing'),
(734, 'Ticket', 66, 4, 1, 0, 0, '2018-03-05 10:22:50', '2018-03-05 10:22:50', NULL, '[ONEAD #0000066] Update of a ticket Mise en place de l\'échéance du devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000066] Update of a ticket Mise en place de l&#039;&eacute;ch&eacute;ance du devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_66\">http://support.sulisea.com/index.php?redirect=ticket_66</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Mise en place de l&#039;&eacute;ch&eacute;ance du devis <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:21 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Kariuki Peter, Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: &Eacute;ch&eacute;ance du devis</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_66 \n\nTicket: Description\n\nTitle : Mise en place de l\'échéance du devis\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:21\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Kariuki Peter, Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Échéance du devis\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-66.1520245370.258237912@GESCLIO', '', 'mailing'),
(752, 'Ticket', 86, 4, 1, 0, 0, '2018-03-06 06:19:47', '2018-03-06 06:19:47', NULL, '[ONEAD #0000086] Update of a ticket Résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000086] Update of a ticket R&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_86\">http://support.sulisea.com/index.php?redirect=ticket_86</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:R&eacute;siliation  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-01 14:06 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Pour l&#039;agent ONEAD, Lors de la r&eacute;siliation pas de frais de r&eacute;siliation</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-01 15:59] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;La question d&#039;exon&eacute;ration de frais de r&eacute;siliation pour les agents Onead est en discussion au niveau du COPIL.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-01 15:59<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_86 \n\nTicket: Description\n\nTitle : Résiliation \n Requesters : Isman Ali \n Opening date : 2018-03-01 14:06\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Pour l\'agent ONEAD, Lors de la résiliation pas de frais de résiliation\n\nNumber of followups : 1\n\n[2018-03-01 15:59] Private : No\n Writer Joel Wambugu\n Description \nLa question d\'exonération de frais de résiliation pour les agents Onead est en discussion au niveau du COPIL.\n Opening date 2018-03-01 15:59\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-86.1520317187.1254095750@GESCLIO', '', 'mailing'),
(754, 'Ticket', 86, 4, 1, 0, 0, '2018-03-06 06:19:47', '2018-03-06 06:19:47', NULL, '[ONEAD #0000086] Update of a ticket Résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000086] Update of a ticket R&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_86&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_86&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:R&eacute;siliation  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-01 14:06 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Pour l&#039;agent ONEAD, Lors de la r&eacute;siliation pas de frais de r&eacute;siliation</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-01 15:59] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;La question d&#039;exon&eacute;ration de frais de r&eacute;siliation pour les agents Onead est en discussion au niveau du COPIL.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-01 15:59<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_86&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Résiliation \n Requesters : Isman Ali \n Opening date : 2018-03-01 14:06\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Pour l\'agent ONEAD, Lors de la résiliation pas de frais de résiliation\n\nNumber of followups : 1\n\n[2018-03-01 15:59] Private : No\n Writer Joel Wambugu\n Description \nLa question d\'exonération de frais de résiliation pour les agents Onead est en discussion au niveau du COPIL.\n Opening date 2018-03-01 15:59\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-86.1520317187.938434466@GESCLIO', '', 'mailing'),
(837, 'Ticket', 94, 4, 1, 0, 0, '2018-03-07 10:43:21', '2018-03-07 10:43:21', NULL, '[ONEAD #0000094] Mise à jour d\'un ticket Annulation facturation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000094] Mise &agrave; jour d&#039;un ticket Annulation facturation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_94&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_94&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:Annulation facturation  <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-03-06 08:58 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En attente<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: On peut visualiser une facture annul&eacute; mais pas imprimer.</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-06 09:24] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Ce probl&egrave;me n&#039;est pas clair. Quel est le probl&egrave;me, il s&#039;agit d&#039;une nouvelle demande&nbsp;? &nbsp;Cette demande doit &ecirc;tre bien formul&eacute;e portant toutes les informations. Sinon le ticket sera ferm&eacute;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-03-06 09:24<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_94&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : Annulation facturation \n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-03-06 08:58\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nStatut : En attente\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Gestion de la Clientèle \n Description : On peut visualiser une facture annulé mais pas imprimer.\n\nNombre de suivis : 1\n\n[2018-03-06 09:24] Privé : Non\n Rédacteur Joel Wambugu\n Description \nCe problème n\'est pas clair. Quel est le problème, il s\'agit d\'une nouvelle demande ? Cette demande doit être bien formulée portant toutes les informations. Sinon le ticket sera fermé\n Date d\'ouverture 2018-03-06 09:24\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-94.1520419402.1885295239@GESCLIO', '', 'mailing'),
(860, 'Ticket', 79, 14, 1, 0, 0, '2018-03-08 12:39:34', '2018-03-08 12:39:34', NULL, '[ONEAD #0000079] Enquête de satisfaction Erreur au niveau d\'attribution du numero abonnée lors de reouverture d\'abonnement', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000079] Enqu&ecirc;te de satisfaction Erreur au niveau d&#039;attribution du numero abonn&eacute;e lors de reouverture d&#039;abonnement</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur au niveau d&#039;attribution du numero abonn&eacute;e lors de reouverture d&#039;abonnement</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:48</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_79_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_79_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur au niveau d\'attribution du numero abonnée lors de reouverture d\'abonnement\n\nDate de clôture : 2018-03-07 06:48\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_79_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-79.1520512774.871945080@GESCLIO', '[\"16\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(861, 'Ticket', 66, 14, 1, 0, 0, '2018-03-08 12:39:34', '2018-03-08 12:39:34', NULL, '[ONEAD #0000066] Enquête de satisfaction Mise en place de l\'échéance du devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000066] Enqu&ecirc;te de satisfaction Mise en place de l&#039;&eacute;ch&eacute;ance du devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Mise en place de l&#039;&eacute;ch&eacute;ance du devis</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:50</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_66_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_66_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Mise en place de l\'échéance du devis\n\nDate de clôture : 2018-03-07 06:50\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_66_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-66.1520512774.122557780@GESCLIO', '', 'mailing'),
(862, 'Ticket', 83, 14, 1, 0, 0, '2018-03-08 12:39:34', '2018-03-08 12:39:34', NULL, '[ONEAD #0000083] Enquête de satisfaction Ancien index erroné faussant ainsi la consommation lors de la nouvelle saisie', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000083] Enqu&ecirc;te de satisfaction Ancien index erron&eacute; faussant ainsi la consommation lors de la nouvelle saisie</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Ancien index erron&eacute; faussant ainsi la consommation lors de la nouvelle saisie</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:51</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_83_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_83_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Ancien index erroné faussant ainsi la consommation lors de la nouvelle saisie\n\nDate de clôture : 2018-03-07 06:51\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_83_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-83.1520512774.517300968@GESCLIO', '[\"18\",\"19\"]', 'mailing'),
(864, 'Ticket', 76, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000076] Enquête de satisfaction Impossibilité d’Édités le Rapport des abonnées résilier, coupé, actif ou en demande en attente', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000076] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&Eacute;dit&eacute;s le Rapport des abonn&eacute;es r&eacute;silier, coup&eacute;, actif ou en demande en attente</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&Eacute;dit&eacute;s le Rapport des abonn&eacute;es r&eacute;silier, coup&eacute;, actif ou en demande en attente</p>\n<p>Date de cl&ocirc;ture : 07-03-2018 06:51</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_76_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_76_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’Édités le Rapport des abonnées résilier, coupé, actif ou en demande en attente\n\nDate de clôture : 07-03-2018 06:51\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_76_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-76.1520755816.47254143@GESCLIO', '', 'mailing'),
(865, 'Ticket', 92, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000092] Enquête de satisfaction Impossible d\\\'afficher le detail des paiements d\\\'un abonnée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000092] Enqu&ecirc;te de satisfaction Impossible d\\&#039;afficher le detail des paiements d\\&#039;un abonn&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossible d\\&#039;afficher le detail des paiements d\\&#039;un abonn&eacute;e</p>\n<p>Date de cl&ocirc;ture : 07-03-2018 06:57</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_92_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_92_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossible d\\\'afficher le detail des paiements d\\\'un abonnée\n\nDate de clôture : 07-03-2018 06:57\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_92_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-92.1520755816.1019700569@GESCLIO', '[\"23\"]', 'mailing'),
(866, 'Ticket', 65, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000065] Enquête de satisfaction Impossibilité d\'imprimé le détaillé dans le menu \"visu facture\" les anciennes factures 2017', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000065] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&#039;imprim&eacute; le d&eacute;taill&eacute; dans le menu &quot;visu facture&quot; les anciennes factures 2017</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&#039;imprim&eacute; le d&eacute;taill&eacute; dans le menu &quot;visu facture&quot; les anciennes factures 2017</p>\n<p>Date de cl&ocirc;ture : 08-03-2018 07:35</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_65_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_65_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d\'imprimé le détaillé dans le menu \"visu facture\" les anciennes factures 2017\n\nDate de clôture : 08-03-2018 07:35\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_65_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-65.1520755817.1031355776@GESCLIO', '', 'mailing'),
(867, 'Ticket', 39, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000039] Enquête de satisfaction Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000039] Enqu&ecirc;te de satisfaction Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture impay&eacute;e</p>\n<p>Date de cl&ocirc;ture : 08-03-2018 07:56</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture impayée\n\nDate de clôture : 08-03-2018 07:56\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-39.1520755817.1137869225@GESCLIO', '', 'mailing'),
(868, 'Ticket', 39, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000039] Enquête de satisfaction Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000039] Enqu&ecirc;te de satisfaction Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture impay&eacute;e</p>\n<p>Date de cl&ocirc;ture : 08-03-2018 07:56</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture impayée\n\nDate de clôture : 08-03-2018 07:56\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_39_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-39.1520755817.1081022313@GESCLIO', '', 'mailing'),
(869, 'Ticket', 52, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000052] Enquête de satisfaction Facture impayée', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000052] Enqu&ecirc;te de satisfaction Facture impay&eacute;e</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Facture impay&eacute;e</p>\n<p>Date de cl&ocirc;ture : 08-03-2018 07:56</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_52_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_52_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Facture impayée\n\nDate de clôture : 08-03-2018 07:56\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_52_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-52.1520755817.899139430@GESCLIO', '', 'mailing'),
(870, 'Ticket', 62, 14, 1, 0, 0, '2018-03-11 08:10:16', '2018-03-11 08:10:16', NULL, '[ONEAD #0000062] Enquête de satisfaction les factures déjà payées par CAC BANK figurent toujours dans l’impayé', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000062] Enqu&ecirc;te de satisfaction les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : les factures d&eacute;j&agrave; pay&eacute;es par CAC BANK figurent toujours dans l&rsquo;impay&eacute;</p>\n<p>Date de cl&ocirc;ture : 08-03-2018 07:58</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_62_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_62_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : les factures déjà payées par CAC BANK figurent toujours dans l’impayé\n\nDate de clôture : 08-03-2018 07:58\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_62_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-62.1520755817.683156167@GESCLIO', '', 'mailing'),
(873, 'Ticket', 84, 14, 1, 0, 0, '2018-03-12 12:30:27', '2018-03-12 12:30:27', NULL, '[ONEAD #0000084] Enquête de satisfaction Etat de facturation périodique (provisoire) avec distinction Etat / Non Etat', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000084] Enqu&ecirc;te de satisfaction Etat de facturation p&eacute;riodique (provisoire) avec distinction Etat / Non Etat</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Etat de facturation p&eacute;riodique (provisoire) avec distinction Etat / Non Etat</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:52</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_84_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_84_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Etat de facturation périodique (provisoire) avec distinction Etat / Non Etat\n\nDate de clôture : 2018-03-07 06:52\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_84_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-84.1520857828.2047467269@GESCLIO', '', 'mailing'),
(874, 'Ticket', 85, 14, 1, 0, 0, '2018-03-12 12:30:27', '2018-03-12 12:30:27', NULL, '[ONEAD #0000085] Enquête de satisfaction Coupure/Réouverture  ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000085] Enqu&ecirc;te de satisfaction Coupure/R&eacute;ouverture  </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Coupure/R&eacute;ouverture  </p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_85_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_85_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Coupure/Réouverture \n\nDate de clôture : 2018-03-07 06:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_85_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-85.1520857828.1070927514@GESCLIO', '', 'mailing'),
(875, 'Ticket', 88, 14, 1, 0, 0, '2018-03-12 12:30:27', '2018-03-12 12:30:27', NULL, '[ONEAD #0000088] Enquête de satisfaction Demande de branchement muti-propriétaires', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000088] Enqu&ecirc;te de satisfaction Demande de branchement muti-propri&eacute;taires</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Demande de branchement muti-propri&eacute;taires</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:57</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_88_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_88_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Demande de branchement muti-propriétaires\n\nDate de clôture : 2018-03-07 06:57\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_88_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-88.1520857828.1804484708@GESCLIO', '', 'mailing'),
(876, 'Ticket', 57, 14, 1, 0, 0, '2018-03-12 12:30:27', '2018-03-12 12:30:27', NULL, '[ONEAD #0000057] Enquête de satisfaction Visu facture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000057] Enqu&ecirc;te de satisfaction Visu facture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Visu facture </p>\n<p>Date de cl&ocirc;ture : 2018-03-08 07:36</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Visu facture \n\nDate de clôture : 2018-03-08 07:36\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_57_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-57.1520857828.2092136543@GESCLIO', '[\"13\",\"14\"]', 'mailing'),
(900, 'Ticket', 86, 14, 1, 0, 0, '2018-03-14 06:20:41', '2018-03-14 06:20:41', NULL, '[ONEAD #0000086] Enquête de satisfaction Résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000086] Enqu&ecirc;te de satisfaction R&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : R&eacute;siliation </p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:56</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_86_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_86_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Résiliation \n\nDate de clôture : 2018-03-07 06:56\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_86_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-86.1521008441.439444423@GESCLIO', '', 'mailing'),
(901, 'Ticket', 69, 14, 1, 0, 0, '2018-03-14 06:20:41', '2018-03-14 06:20:41', NULL, '[ONEAD #0000069] Enquête de satisfaction Impossibilité d’établir une reprise de branchement.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000069] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&eacute;tablir une reprise de branchement.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&eacute;tablir une reprise de branchement.</p>\n<p>Date de cl&ocirc;ture : 2018-03-08 07:54</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_69_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_69_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’établir une reprise de branchement.\n\nDate de clôture : 2018-03-08 07:54\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_69_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-69.1521008441.147020767@GESCLIO', '', 'mailing'),
(958, 'Ticket', 98, 4, 1, 0, 0, '2018-03-14 10:34:39', '2018-03-14 10:34:39', NULL, '[ONEAD #0000098] Update of a ticket Erreur de date au niveau du saisi echeance.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000098] Update of a ticket Erreur de date au niveau du saisi echeance.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_98\">http://support.sulisea.com/index.php?redirect=ticket_98</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Erreur de date au niveau du saisi echeance. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-13 09:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Low <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Lorsqu&#039;on saisie une &eacute;ch&eacute;ance ,le format de de la date afficher est de JJ-MM-AAAA mais lorsqu&#039;on saisie un erreur s&#039;affiche.<br />\n<br />\nVoir la capture en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-14 09:22] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Il faut utiliser le format AAAA-MM-JJ pour pouvoir cr&eacute;er l&#039;&eacute;ch&eacute;ance.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-14 09:22<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_98 \n\nTicket: Description\n\nTitle : Erreur de date au niveau du saisi echeance.\n Requesters : Isman Ali \n Opening date : 2018-03-13 09:08\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Low\n\nCategory : Gestion de la Dètte \n Description : Lorsqu\'on saisie une échéance ,le format de de la date afficher est de JJ-MM-AAAA mais lorsqu\'on saisie un erreur s\'affiche.\n\nVoir la capture en pièce joint.\n\nNumber of followups : 1\n\n[2018-03-14 09:22] Private : No\n Writer Joel Wambugu\n Description \nIl faut utiliser le format AAAA-MM-JJ pour pouvoir créer l\'échéance.\n Opening date 2018-03-14 09:22\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-98.1521023679.232115468@GESCLIO', '[\"30\",\"31\"]', 'mailing'),
(986, 'Ticket', 56, 14, 1, 0, 0, '2018-03-15 07:17:19', '2018-03-15 07:17:19', NULL, '[ONEAD #0000056] Enquête de satisfaction Echeance du Devis', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000056] Enqu&ecirc;te de satisfaction Echeance du Devis</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Echeance du Devis</p>\n<p>Date de cl&ocirc;ture : 07-03-2018 06:49</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_56_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_56_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Echeance du Devis\n\nDate de clôture : 07-03-2018 06:49\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_56_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-56.1521098239.1419812664@GESCLIO', '', 'mailing'),
(987, 'Ticket', 58, 14, 1, 0, 0, '2018-03-15 07:17:19', '2018-03-15 07:17:19', NULL, '[ONEAD #0000058] Enquête de satisfaction Reclassement des blocs/Abonnés/Quariers/ pour Balbala', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000058] Enqu&ecirc;te de satisfaction Reclassement des blocs/Abonn&eacute;s/Quariers/ pour Balbala</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Reclassement des blocs/Abonn&eacute;s/Quariers/ pour Balbala</p>\n<p>Date de cl&ocirc;ture : 13-03-2018 09:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_58_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_58_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Reclassement des blocs/Abonnés/Quariers/ pour Balbala\n\nDate de clôture : 13-03-2018 09:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_58_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-58.1521098239.575300983@GESCLIO', '', 'mailing'),
(988, 'Ticket', 59, 14, 1, 0, 0, '2018-03-15 07:17:19', '2018-03-15 07:17:19', NULL, '[ONEAD #0000059] Enquête de satisfaction Bordereaux de relève', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000059] Enqu&ecirc;te de satisfaction Bordereaux de rel&egrave;ve</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Bordereaux de rel&egrave;ve</p>\n<p>Date de cl&ocirc;ture : 13-03-2018 09:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_59_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_59_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Bordereaux de relève\n\nDate de clôture : 13-03-2018 09:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_59_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-59.1521098239.119964232@GESCLIO', '', 'mailing'),
(989, 'Ticket', 80, 14, 1, 0, 0, '2018-03-15 07:17:19', '2018-03-15 07:17:19', NULL, '[ONEAD #0000080] Enquête de satisfaction Erreur au niveau ajustement de la consommation', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000080] Enqu&ecirc;te de satisfaction Erreur au niveau ajustement de la consommation</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur au niveau ajustement de la consommation</p>\n<p>Date de cl&ocirc;ture : 13-03-2018 09:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_80_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_80_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur au niveau ajustement de la consommation\n\nDate de clôture : 13-03-2018 09:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_80_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-80.1521098239.126538527@GESCLIO', '[\"17\"]', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1023, 'Ticket', 63, 14, 1, 0, 0, '2018-03-18 05:15:20', '2018-03-18 05:15:20', NULL, '[ONEAD #0000063] Enquête de satisfaction Impossibilité d’éliminé la facture en Non-valeur', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000063] Enqu&ecirc;te de satisfaction Impossibilit&eacute; d&rsquo;&eacute;limin&eacute; la facture en Non-valeur</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; d&rsquo;&eacute;limin&eacute; la facture en Non-valeur</p>\n<p>Date de cl&ocirc;ture : 2018-03-07 06:47</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_63_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_63_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité d’éliminé la facture en Non-valeur\n\nDate de clôture : 2018-03-07 06:47\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_63_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-63.1521350120.93125488@GESCLIO', '', 'mailing'),
(1032, 'Ticket', 107, 4, 1, 0, 0, '2018-03-18 05:45:08', '2018-03-18 05:45:08', NULL, '[ONEAD #0000107] Update of a ticket Interface Analyse de dette non foctionnelle', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000107] Update of a ticket Interface Analyse de dette non foctionnelle</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_107&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_107&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Interface Analyse de dette non foctionnelle <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-17 07:19 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la D&egrave;tte      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: L&#039;interface d&#039;analyse de dette ne fonctionne pas.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_107&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Interface Analyse de dette non foctionnelle\n Requesters : Isman Ali \n Opening date : 2018-03-17 07:19\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Dètte \n Description : L\'interface d\'analyse de dette ne fonctionne pas.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-107.1521351908.115804509@GESCLIO', '', 'mailing'),
(1116, 'Ticket', 82, 4, 1, 0, 0, '2018-03-21 08:59:23', '2018-03-21 08:59:23', NULL, '[ONEAD #0000082] Update of a ticket La facture de resiliation prend une periode d\'un mois au lieu de 2 mois.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000082] Update of a ticket La facture de resiliation prend une periode d&#039;un mois au lieu de 2 mois.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_82&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_82&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:La facture de resiliation prend une periode d&#039;un mois au lieu de 2 mois. <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:28-02-2018 07:42 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Very high<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Very high<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Facturation Manuelle      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Lors de la r&eacute;siliation d&#039;un compte abonn&eacute;e ,la facture est calcul&eacute; sur la base d&#039;un mois au lieu d&rsquo;&ecirc;tre sur la base de 2 mois.<br />\n<br />\nVoir l&#039;exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [20-03-2018 13:54] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Isman Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Le probl&egrave;me existe toujours .&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 20-03-2018 13:54<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [28-02-2018 15:07] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Lors de la r&eacute;siliation, il y a l&#039;option de saisir soit un mois ou deux mois. Utilisateur doit le pr&eacute;ciser. Si le calcul s&#039;est fait sur la base d&#039;un mois, avant d&#039;actualiser il faut changer le nombre de mois et cette fonction est fonctionnelle. Merci de fournir une copie d&#039;&eacute;cran avant r&eacute;siliation lors de s&eacute;lection de nombre de mois pour faciliter la r&eacute;solution.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 28-02-2018 15:07<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_82&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : La facture de resiliation prend une periode d\'un mois au lieu de 2 mois.\n Requesters : Isman Ali \n Opening date : 28-02-2018 07:42\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Very high\n Impact : Very high\n Priority : Very high\n\nCategory : Facturation Manuelle \n Description : Lors de la résiliation d\'un compte abonnée ,la facture est calculé sur la base d\'un mois au lieu d’être sur la base de 2 mois.\n\nVoir l\'exemple en pièce joint.\n\nNumber of followups : 2\n\n[20-03-2018 13:54] Private : No\n Writer Isman Ali\n Description \nLe problème existe toujours .\n Opening date 20-03-2018 13:54\n Request source Helpdesk\n\n[28-02-2018 15:07] Private : No\n Writer Joel Wambugu\n Description \nLors de la résiliation, il y a l\'option de saisir soit un mois ou deux mois. Utilisateur doit le préciser. Si le calcul s\'est fait sur la base d\'un mois, avant d\'actualiser il faut changer le nombre de mois et cette fonction est fonctionnelle. Merci de fournir une copie d\'écran avant résiliation lors de sélection de nombre de mois pour faciliter la résolution.\n Opening date 28-02-2018 15:07\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-82.1521622763.1226303780@GESCLIO', '[\"74\",\"74\",\"74\"]', 'mailing'),
(1123, 'Ticket', 90, 14, 1, 0, 0, '2018-03-21 09:55:54', '2018-03-21 09:55:54', NULL, '[ONEAD #0000090] Enquête de satisfaction Statut de l\'abonne après résiliation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000090] Enqu&ecirc;te de satisfaction Statut de l&#039;abonne apr&egrave;s r&eacute;siliation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Statut de l&#039;abonne apr&egrave;s r&eacute;siliation </p>\n<p>Date de cl&ocirc;ture : 2018-03-15 06:13</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_90_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_90_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Statut de l\'abonne après résiliation \n\nDate de clôture : 2018-03-15 06:13\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_90_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-90.1521626154.674395591@GESCLIO', '', 'mailing'),
(1124, 'Ticket', 94, 14, 1, 0, 0, '2018-03-21 09:55:54', '2018-03-21 09:55:54', NULL, '[ONEAD #0000094] Enquête de satisfaction Annulation facturation ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000094] Enqu&ecirc;te de satisfaction Annulation facturation </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Annulation facturation </p>\n<p>Date de cl&ocirc;ture : 2018-03-19 08:23</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_94_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_94_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Annulation facturation \n\nDate de clôture : 2018-03-19 08:23\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_94_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-94.1521626154.1443556283@GESCLIO', '', 'mailing'),
(1154, 'Ticket', 67, 4, 1, 0, 0, '2018-03-22 06:44:13', '2018-03-22 06:44:13', NULL, '[ONEAD #0000067] Update of a ticket Impossibilité de créer un dossier de succession', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000067] Update of a ticket Impossibilit&eacute; de cr&eacute;er un dossier de succession</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 15-03-2018 14:52<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Il est très possible avec la nouvelle fonctionnalité Modifier Détails de Dossier. Il suffit de modifier le Nom à l’étape 10. Voir l’exemple de Dossier <strong>2017BAL1510 </strong>le nom a été modifié et l’abonnement créé avec un autre nom</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Impossibilit&eacute; de cr&eacute;er un dossier de succession <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:21-02-2018 07:22 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Impossibilit&eacute; de cr&eacute;er un dossier de succession (ex: devis au nom du d&eacute;funt puis l&#039;abonnement au nom de l&#039;ayant droit (soit sa femme ou son fils)).</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [15-03-2018 14:48] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=50&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5aaa87ca918ad5.90729806&quot; height=&quot;135&quot; width=&quot;244.14314516129033&quot; src=&quot;/glpi/front/document.send.php?docid=50&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 15-03-2018 14:48<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_67_Ticket$1&amp;noAUTO=1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 15-03-2018 14:52\n Solution type : \n Solution : \nIl est très possible avec la nouvelle fonctionnalité Modifier Détails de Dossier. Il suffit de modifier le Nom à l’étape 10. Voir l’exemple de Dossier 2017BAL1510 le nom a été modifié et l’abonnement créé avec un autre nom \n\nTicket: Description\n\nTitle : Impossibilité de créer un dossier de succession\n Requesters : Isman Ali \n Opening date : 21-02-2018 07:22\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Impossibilité de créer un dossier de succession (ex: devis au nom du défunt puis l\'abonnement au nom de l\'ayant droit (soit sa femme ou son fils)).\n\nNumber of followups : 1\n\n[15-03-2018 14:48] Private : No\n Writer Joel Wambugu\n Description \n\nOpening date 15-03-2018 14:48\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-67.1521701054.1876338767@GESCLIO', '[\"79\",\"80\",\"81\",\"79\",\"80\",\"81\",\"79\",\"80\",\"81\"]', 'mailing'),
(1165, 'Ticket', 81, 14, 1, 0, 0, '2018-03-22 12:02:34', '2018-03-22 12:02:34', NULL, '[ONEAD #0000081] Enquête de satisfaction Impossible de facturer à la moyenne', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000081] Enqu&ecirc;te de satisfaction Impossible de facturer &agrave; la moyenne</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossible de facturer &agrave; la moyenne</p>\n<p>Date de cl&ocirc;ture : 2018-03-13 09:27</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_81_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_81_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossible de facturer à la moyenne\n\nDate de clôture : 2018-03-13 09:27\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_81_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-81.1521720154.1393024140@GESCLIO', '', 'mailing'),
(1166, 'Ticket', 93, 14, 1, 0, 0, '2018-03-22 12:02:34', '2018-03-22 12:02:34', NULL, '[ONEAD #0000093] Enquête de satisfaction Perte des donneés d\\\'index saisi lors de l\\\'actualisation d\\\'ecran', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000093] Enqu&ecirc;te de satisfaction Perte des donne&eacute;s d\\&#039;index saisi lors de l\\&#039;actualisation d\\&#039;ecran</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Perte des donne&eacute;s d\\&#039;index saisi lors de l\\&#039;actualisation d\\&#039;ecran</p>\n<p>Date de cl&ocirc;ture : 2018-03-21 08:32</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_93_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_93_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Perte des donneés d\\\'index saisi lors de l\\\'actualisation d\\\'ecran\n\nDate de clôture : 2018-03-21 08:32\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_93_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-93.1521720154.661982237@GESCLIO', '[\"24\",\"25\"]', 'mailing'),
(1184, 'Ticket', 114, 4, 1, 0, 0, '2018-03-26 05:40:20', '2018-03-26 05:40:20', NULL, '[ONEAD #0000114] Update of a ticket Modification du Détails Dossier', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000114] Update of a ticket Modification du D&eacute;tails Dossier</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_114\">http://support.sulisea.com/index.php?redirect=ticket_114</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Modification du D&eacute;tails Dossier <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Houssein Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:22-03-2018 06:48 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Veuillez recevoir la pi&egrave;ce jointe.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 2</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [26-03-2018 05:39] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Houssein Ali<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> On a ouvert s&eacute;par&eacute;ment ce ticket pour plus &eacute;claircissement sur la modification du d&eacute;tail dossier en pi&egrave;ce jointe le fichier word bien d&eacute;taill&eacute; et Mr Joel tu &eacute;tais bien d&#039;accord avec nous ce jour l&agrave;. car le Ticket 71 correspond comme d&eacute;crit son titre (impossibilit&eacute; d&#039;effectuer un dossier de succession) donc ce Deux ticket diff&eacute;rent.<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 26-03-2018 05:39<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [25-03-2018 12:33] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Pas de pi&egrave;ce jointe.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 25-03-2018 12:33<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_114 \n\nTicket: Description\n\nTitle : Modification du Détails Dossier\n Requesters : Houssein Ali \n Opening date : 22-03-2018 06:48\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Veuillez recevoir la pièce jointe.\n\nNumber of followups : 2\n\n[26-03-2018 05:39] Private : No\n Writer Houssein Ali\n Description On a ouvert séparément ce ticket pour plus éclaircissement sur la modification du détail dossier en pièce jointe le fichier word bien détaillé et Mr Joel tu étais bien d\'accord avec nous ce jour là. car le Ticket 71 correspond comme décrit son titre (impossibilité d\'effectuer un dossier de succession) donc ce Deux ticket différent.\n Opening date 26-03-2018 05:39\n Request source Helpdesk\n\n[25-03-2018 12:33] Private : No\n Writer Joel Wambugu\n Description \nPas de pièce jointe.\n Opening date 25-03-2018 12:33\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-114.1522042820.216229012@GESCLIO', '[\"87\"]', 'mailing'),
(1191, 'Ticket', 105, 14, 1, 0, 0, '2018-03-26 09:22:38', '2018-03-26 09:22:38', NULL, '[ONEAD #0000105] Enquête de satisfaction Multiple problème dans la saisie (Urgent)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000105] Enqu&ecirc;te de satisfaction Multiple probl&egrave;me dans la saisie (Urgent)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Multiple probl&egrave;me dans la saisie (Urgent)</p>\n<p>Date de cl&ocirc;ture : 2018-03-22 06:22</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_105_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_105_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Multiple problème dans la saisie (Urgent)\n\nDate de clôture : 2018-03-22 06:22\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_105_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-105.1522056159.1382777209@GESCLIO', '[\"43\",\"44\",\"45\",\"46\",\"57\",\"58\",\"59\",\"60\",\"61\",\"62\",\"63\",\"64\",\"65\",\"66\",\"67\",\"68\",\"69\",\"70\",\"71\"]', 'mailing'),
(1203, 'Ticket', 98, 14, 1, 0, 0, '2018-03-27 13:06:12', '2018-03-27 13:06:12', NULL, '[ONEAD #0000098] Enquête de satisfaction Erreur de date au niveau du saisi echeance.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000098] Enqu&ecirc;te de satisfaction Erreur de date au niveau du saisi echeance.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Erreur de date au niveau du saisi echeance.</p>\n<p>Date de cl&ocirc;ture : 2018-03-22 06:42</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_98_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_98_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Erreur de date au niveau du saisi echeance.\n\nDate de clôture : 2018-03-22 06:42\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_98_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-98.1522155973.319427832@GESCLIO', '', 'mailing'),
(1204, 'Ticket', 97, 14, 1, 0, 0, '2018-03-27 13:06:12', '2018-03-27 13:06:12', NULL, '[ONEAD #0000097] Enquête de satisfaction Reporting (Détails de compte/ Détails indexe)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000097] Enqu&ecirc;te de satisfaction Reporting (D&eacute;tails de compte/ D&eacute;tails indexe)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Reporting (D&eacute;tails de compte/ D&eacute;tails indexe)</p>\n<p>Date de cl&ocirc;ture : 2018-03-25 13:29</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_97_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_97_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Reporting (Détails de compte/ Détails indexe)\n\nDate de clôture : 2018-03-25 13:29\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_97_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-97.1522155973.999767497@GESCLIO', '', 'mailing');
INSERT INTO `glpi_queuednotifications` (`id`, `itemtype`, `items_id`, `notificationtemplates_id`, `entities_id`, `is_deleted`, `sent_try`, `create_time`, `send_time`, `sent_time`, `name`, `sender`, `sendername`, `recipient`, `recipientname`, `replyto`, `replytoname`, `headers`, `body_html`, `body_text`, `messageid`, `documents`, `mode`) VALUES
(1276, 'Ticket', 77, 4, 1, 0, 0, '2018-03-28 12:10:18', '2018-03-28 12:10:18', NULL, '[ONEAD #0000077] Update of a ticket Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000077] Update of a ticket Impossibilit&eacute; d&rsquo;&eacute;dit&eacute; le rapport des abonn&eacute;es factur&eacute;s en forfait ou moyenne et demande en attente</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_77&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_77&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Impossibilit&eacute; d&rsquo;&eacute;dit&eacute; le rapport des abonn&eacute;es factur&eacute;s en forfait ou moyenne et demande en attente <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-02-21 07:49 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Impossibilit&eacute; d&rsquo;&eacute;dit&eacute; le rapport des abonn&eacute;es factur&eacute;s en forfait ou moyenne et demande en attente</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-14 14:17] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Les rapports pour les abonn&eacute;s factur&eacute;s en forfait/moyenne, r&eacute;sili&eacute;s et coup&eacute;s sont d&eacute;j&agrave; disponibles sauf ceux des abonn&eacute;s dont les demandes sont en attente.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=42&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5aa92e50964c30.14838958&quot; height=&quot;155&quot; width=&quot;465.55555555555554&quot; src=&quot;/glpi/front/document.send.php?docid=42&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-14 14:17<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_77&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente\n Requesters : Isman Ali \n Opening date : 2018-02-21 07:49\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente\n\nNumber of followups : 1\n\n[2018-03-14 14:17] Private : No\n Writer Joel Wambugu\n Description \nLes rapports pour les abonnés facturés en forfait/moyenne, résiliés et coupés sont déjà disponibles sauf ceux des abonnés dont les demandes sont en attente.\n\nOpening date 2018-03-14 14:17\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-77.1522239018.1401894311@GESCLIO', '', 'mailing'),
(1286, 'Ticket', 99, 14, 1, 0, 0, '2018-03-28 15:25:04', '2018-03-28 15:25:04', NULL, '[ONEAD #0000099] Enquête de satisfaction Impossible de visualiser l\\\\\\\\\\\\\'ecran Annuler encaissement Admin.', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000099] Enqu&ecirc;te de satisfaction Impossible de visualiser l\\\\\\\\\\\\&#039;ecran Annuler encaissement Admin.</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossible de visualiser l\\\\\\\\\\\\&#039;ecran Annuler encaissement Admin.</p>\n<p>Date de cl&ocirc;ture : 2018-03-14 09:29</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_99_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_99_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossible de visualiser l\\\\\\\\\\\\\'ecran Annuler encaissement Admin.\n\nDate de clôture : 2018-03-14 09:29\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_99_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-99.1522250705.1643346562@GESCLIO', '', 'mailing'),
(1287, 'Ticket', 114, 14, 1, 0, 0, '2018-03-28 15:25:04', '2018-03-28 15:25:04', NULL, '[ONEAD #0000114] Enquête de satisfaction Modification du Détails Dossier', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'houssein.ali@onead.dj', 'Houssein Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000114] Enqu&ecirc;te de satisfaction Modification du D&eacute;tails Dossier</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Modification du D&eacute;tails Dossier</p>\n<p>Date de cl&ocirc;ture : 2018-03-26 06:10</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_114_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_114_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Modification du Détails Dossier\n\nDate de clôture : 2018-03-26 06:10\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_114_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-114.1522250705.306462603@GESCLIO', '', 'mailing'),
(1288, 'Ticket', 71, 14, 1, 0, 0, '2018-03-28 15:25:04', '2018-03-28 15:25:04', NULL, '[ONEAD #0000071] Enquête de satisfaction Impossibilité de modifier un dossier ( ex: nom, calibre,....)', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000071] Enqu&ecirc;te de satisfaction Impossibilit&eacute; de modifier un dossier ( ex: nom, calibre,....)</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Impossibilit&eacute; de modifier un dossier ( ex: nom, calibre,....)</p>\n<p>Date de cl&ocirc;ture : 2018-03-26 09:21</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_71_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_71_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Impossibilité de modifier un dossier ( ex: nom, calibre,....)\n\nDate de clôture : 2018-03-26 09:21\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_71_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-71.1522250705.2058499529@GESCLIO', '[\"89\"]', 'mailing'),
(1296, 'Ticket', 100, 14, 1, 0, 0, '2018-03-31 09:52:51', '2018-03-31 09:52:51', NULL, '[ONEAD #0000100] Enquête de satisfaction Rapport de coupure / Rapport de réouverture ', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000100] Enqu&ecirc;te de satisfaction Rapport de coupure / Rapport de r&eacute;ouverture </title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<p>Titre : Rapport de coupure / Rapport de r&eacute;ouverture </p>\n<p>Date de cl&ocirc;ture : 2018-03-22 06:22</p>\n<p>Invitation &agrave; remplir l&#039;enqu&ecirc;te <a href=\"http://support.sulisea.com/index.php?redirect=ticket_100_Ticket$3&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_100_Ticket$3&amp;noAUTO=1</a></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'Titre : Rapport de coupure / Rapport de réouverture \n\nDate de clôture : 2018-03-22 06:22\n\nInvitation à remplir l\'enquête http://support.sulisea.com/index.php?redirect=ticket_100_Ticket$3&amp;noAUTO=1\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-100.1522489971.1845659405@GESCLIO', '[\"39\"]', 'mailing'),
(1301, 'Ticket', 119, 4, 1, 0, 0, '2018-04-01 12:18:35', '2018-04-01 12:18:35', NULL, '[ONEAD #0000119] Deletion of a ticket Arhiba n\\\\\'est pas facture en Janvier 2018', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000119] Deletion of a ticket Arhiba n\\\\&#039;est pas facture en Janvier 2018</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1\">http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 01-04-2018 10:28<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Cette affirmation a été confirmée comme fausse.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Arhiba n\\\\&#039;est pas facture en Janvier 2018 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:01-04-2018 08:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le quartier Arhiba n&#039;est pas facture en Janvier 2018.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 01-04-2018 10:28\n Solution type : \n Solution : \nCette affirmation a été confirmée comme fausse. \n\nTicket: Description\n\nTitle : Arhiba n\\\\\'est pas facture en Janvier 2018\n Requesters : Isman Ali \n Opening date : 01-04-2018 08:08\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Relève et Facturation Mensuelles \n Description : Le quartier Arhiba n\'est pas facture en Janvier 2018.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-119.1522585116.1578790665@GESCLIO', '', 'mailing'),
(1302, 'Ticket', 119, 4, 1, 0, 0, '2018-04-01 12:18:35', '2018-04-01 12:18:35', NULL, '[ONEAD #0000119] Deletion of a ticket Arhiba n\\\\\'est pas facture en Janvier 2018', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000119] Deletion of a ticket Arhiba n\\\\&#039;est pas facture en Janvier 2018</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div>URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1&amp;noAUTO=1</a> <strong>&#160;</strong></div>\n<div><strong>Without a reply, the ticket will be automatically closed after 7 days</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">Date of solving</span></strong></span> : 01-04-2018 10:28<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution type</strong></span> : <br /><span style=\"text-decoration: underline; color: #888888;\"><strong>Solution</strong></span> : <p>Cette affirmation a été confirmée comme fausse.</p> </div>\n<div></div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Arhiba n\\\\&#039;est pas facture en Janvier 2018 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:01-04-2018 08:08 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Solved<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Very high <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Le quartier Arhiba n&#039;est pas facture en Janvier 2018.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_119_Ticket$1&amp;noAUTO=1\n Without a reply, the ticket will be automatically closed after 7 days\n Date of solving : 01-04-2018 10:28\n Solution type : \n Solution : \nCette affirmation a été confirmée comme fausse. \n\nTicket: Description\n\nTitle : Arhiba n\\\\\'est pas facture en Janvier 2018\n Requesters : Isman Ali \n Opening date : 01-04-2018 08:08\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nStatus : Solved\n\nUrgency : Medium\n Impact : Medium\n Priority : Very high\n\nCategory : Relève et Facturation Mensuelles \n Description : Le quartier Arhiba n\'est pas facture en Janvier 2018.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nGénéré automatiquement par GLPI 9.2\n\n', 'GLPI-119.1522585116.189831985@GESCLIO', '', 'mailing'),
(1321, 'Ticket', 120, 4, 1, 0, 0, '2018-04-03 10:22:15', '2018-04-03 10:22:15', NULL, '[ONEAD #0000120] Mise à jour d\'un ticket DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'isman.ali@sdsi.dj', 'Isman Ali', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000120] Mise &agrave; jour d&#039;un ticket DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_120&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_120&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket : Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Titre</span>&#160;:DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Demandeurs</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture</span>&#160;:2018-04-03 07:07 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date de cl&ocirc;ture</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> &Eacute;l&eacute;ment rattach&eacute;</span>&#160;:\n<p></p>\n<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Statut </span>&#160;: En attente<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgence</span>&#160;: Moyenne<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Moyen<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priorit&eacute;</span>&#160;: Moyenne <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Cat&eacute;gorie </span>&#160;:Rel&egrave;ve et Facturation Mensuelles      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES</p>\n<br /></p>\n<div class=\"description b\">Nombre de suivis&#160;: 1</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-04-03 10:21] <em>Priv&eacute; : Non </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> R&eacute;dacteur </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Merci de fournir plus de d&eacute;tails sur ce ticket, sinon le ticket sera ferm&eacute;.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Date d&#039;ouverture </span> 2018-04-03 10:21<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Source de la demande </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Nombre de t&acirc;ches&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Généré automatiquement par GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_120&amp;noAUTO=1 \n\nTicket : Description\n\nTitre : DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES\n Demandeurs : Isman Ali \n Date d\'ouverture : 2018-04-03 07:07\n Date de clôture : \n Source de la demande : Helpdesk\nÉlément rattaché :\n\nStatut : En attente\n\nUrgence : Moyenne\n Impact : Moyen\n Priorité : Moyenne\n\nCatégorie : Relève et Facturation Mensuelles \n Description : DISCORDANCE ENTRE PORTE FEUILLE ET FACTURES PROVISOIRES\n\nNombre de suivis : 1\n\n[2018-04-03 10:21] Privé : Non\n Rédacteur Joel Wambugu\n Description \nMerci de fournir plus de détails sur ce ticket, sinon le ticket sera fermé.\n Date d\'ouverture 2018-04-03 10:21\n Source de la demande Helpdesk\n\nNombre de tâches : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-120.1522750935.1939321896@GESCLIO', '', 'mailing'),
(1324, 'Ticket', 89, 4, 1, 0, 0, '2018-04-03 11:59:27', '2018-04-03 11:59:27', NULL, '[ONEAD #0000089] Update of a ticket Agent ONEAD : Reouverture', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'j.wambugu@sulis.co.ke', 'M@gics Help Desk', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000089] Update of a ticket Agent ONEAD : Reouverture</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_89\">http://support.sulisea.com/index.php?redirect=ticket_89</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Agent ONEAD : Reouverture <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-05 08:15 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Ezekiel <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Pending<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: Medium <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Il n&#039;y a pas de Frais de R&eacute;ouverture pour les agents onead</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 4</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-22 07:11] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;&nbsp;&lt;a href=&quot;/glpi/front/document.send.php?docid=95&quot; target=&quot;_blank&quot;&gt;&lt;img alt=&quot;2517164d-c8e65d99-5ac35e6a359e06.41702033&quot; height=&quot;135&quot; width=&quot;276.1967213114754&quot; src=&quot;/glpi/front/document.send.php?docid=95&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Les frais figurant dans le d&eacute;cret sont des frais d&#039;entretien &nbsp;mensuel, mais le d&eacute;cret le ne precise pas l&rsquo;exon&eacute;ration des frais d&#039;Abonnement pour les Agent Onead. Le Chef Comptable ONEAD doit fournir un compte rendu du Conseil d&#039;administration.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-22 07:11<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-14 10:43] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;&nbsp;&lt;/p&gt;<br />\r\n&lt;p&gt;Point discut&eacute; en COPIL en date du 14.03.2018. M Adou fournira au COPIL le Compte rendu du Conseil d&#039;administration concernant l&#039;exon&eacute;ration des frais.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-14 10:43<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-12 10:49] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Nous attendons toujours une confirmation officielle de l&#039;ONEAD confirmant cette affirmation.&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-12 10:49<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\"><br /> <strong> [2018-03-06 06:37] <em>Private : No </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Writer </span> Joel Wambugu<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description </span> &lt;p&gt;Cette question n&#039;est pas claire, s&#039;agit-il d&#039;une r&eacute;ouverture d&rsquo;un nouvel abonnement sur un branchement existant, suite &agrave; la r&eacute;siliation du pr&eacute;c&eacute;dant abonnement ou d&#039;une r&eacute;ouverture d&rsquo;un branchement apr&egrave;s coupure ?&lt;/p&gt;<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date </span> 2018-03-06 06:37<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source </span> Helpdesk</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_89 \n\nTicket: Description\n\nTitle : Agent ONEAD : Reouverture\n Requesters : Isman Ali \n Opening date : 2018-03-05 08:15\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Ezekiel \n Status : Pending\n\nUrgency : Medium\n Impact : Medium\n Priority : Medium\n\nCategory : Gestion de la Clientèle \n Description : Il n\'y a pas de Frais de Réouverture pour les agents onead\n\nNumber of followups : 4\n\n[2018-03-22 07:11] Private : No\n Writer Joel Wambugu\n Description \n\nLes frais figurant dans le décret sont des frais d\'entretien mensuel, mais le décret le ne precise pas l’exonération des frais d\'Abonnement pour les Agent Onead. Le Chef Comptable ONEAD doit fournir un compte rendu du Conseil d\'administration.\n\nOpening date 2018-03-22 07:11\n Request source Helpdesk\n\n[2018-03-14 10:43] Private : No\n Writer Joel Wambugu\n Description \n\nPoint discuté en COPIL en date du 14.03.2018. M Adou fournira au COPIL le Compte rendu du Conseil d\'administration concernant l\'exonération des frais.\n Opening date 2018-03-14 10:43\n Request source Helpdesk\n\n[2018-03-12 10:49] Private : No\n Writer Joel Wambugu\n Description \nNous attendons toujours une confirmation officielle de l\'ONEAD confirmant cette affirmation.\n Opening date 2018-03-12 10:49\n Request source Helpdesk\n\n[2018-03-06 06:37] Private : No\n Writer Joel Wambugu\n Description \nCette question n\'est pas claire, s\'agit-il d\'une réouverture d’un nouvel abonnement sur un branchement existant, suite à la résiliation du précédant abonnement ou d\'une réouverture d’un branchement après coupure ?\n Opening date 2018-03-06 06:37\n Request source Helpdesk\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-89.1522756767.1147252231@GESCLIO', '[\"21\",\"72\",\"73\"]', 'mailing'),
(1367, 'Ticket', 96, 4, 1, 0, 0, '2018-04-03 13:47:39', '2018-04-03 13:47:39', NULL, '[ONEAD #0000096] Update of a ticket Abonnée resilier dans l\'ancien systeme mais active dans Gesclio', 'j.wambugu@sulis.co.ke', 'Joel Wambugu', 'gerard.petroutchouk@aspa-utilities.com', 'Gerard Petroutchouck', NULL, NULL, '{\"Auto-Submitted\":\"auto-generated\",\"X-Auto-Response-Suppress\":\"OOF, DR, NDR, RN, NRN\"}', '<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\"\n                        \'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\'><html>\n                        <head>\n                         <META http-equiv=\'Content-Type\' content=\'text/html; charset=utf-8\'>\n                         <title>[ONEAD #0000096] Update of a ticket Abonn&eacute;e resilier dans l&#039;ancien systeme mais active dans Gesclio</title>\n                         <style type=\'text/css\'>\n                           \n                         </style>\n                        </head>\n                        <body>\n<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div></div>\n<div> URL : <a href=\"http://support.sulisea.com/index.php?redirect=ticket_96&amp;noAUTO=1\">http://support.sulisea.com/index.php?redirect=ticket_96&amp;noAUTO=1</a> </div>\n<p class=\"description b\"><strong>Ticket: Description</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Title</span>&#160;:Abonn&eacute;e resilier dans l&#039;ancien systeme mais active dans Gesclio <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Requesters</span>&#160;: Isman Ali      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Opening date</span>&#160;:2018-03-13 08:50 <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Closing date</span>&#160;: <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Request source</span>&#160;:Helpdesk<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Associated item</span>&#160;:\n<p></p>\n <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Assigned to technicians</span>&#160;: Michael <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Status </span>&#160;: Processing (assigned)<br /> <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Urgency</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Impact</span>&#160;: Medium<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Priority</span>&#160;: High <br />     <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">Category </span>&#160;:Gestion de la Client&egrave;le      <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> Description</span>&#160;: Il existe des abonn&eacute;es r&eacute;silier dans l&#039;ancien syst&egrave;me mais active dans Gesclio et lorsqu&rsquo;on r&eacute;silie un frais de r&eacute;siliation se g&eacute;n&eacute;rer.<br />\n<br />\nVoir des exemple en pi&egrave;ce joint.</p>\n<br /></p>\n<div class=\"description b\">Number of followups&#160;: 0</div>\n<p></p>\n<div class=\"description b\">Number of tasks&#160;: 0</div>\n<p></p><br><br>-- \n<br>SULIS East Africa Ltd<br />\r\n----------------------------------------------------------------------------------------<br />\r\nNo 1. Diani Close off OleDume Rd<br />\r\nP.O. BOX 79148  Nairobi 00200   Kenya<br />\r\nPhone:  +254-20-3872607<br />\r\nFax:    +254-20-3874534<br />\r\nhttp://www.sulis.co.ke<br>Automatically generated by GLPI 9.2<br><br>\n\n</body></html>', 'URL : http://support.sulisea.com/index.php?redirect=ticket_96&amp;noAUTO=1 \n\nTicket: Description\n\nTitle : Abonnée resilier dans l\'ancien systeme mais active dans Gesclio\n Requesters : Isman Ali \n Opening date : 2018-03-13 08:50\n Closing date : \n Request source : Helpdesk\nAssociated item :\n\nAssigned to technicians : Michael \n Status : Processing (assigned)\n\nUrgency : Medium\n Impact : Medium\n Priority : High\n\nCategory : Gestion de la Clientèle \n Description : Il existe des abonnées résilier dans l\'ancien système mais active dans Gesclio et lorsqu’on résilie un frais de résiliation se générer.\n\nVoir des exemple en pièce joint.\n\nNumber of followups : 0\n\nNumber of tasks : 0\n\n-- \nSULIS East Africa Ltd\n----------------------------------------------------------------------------------------\nNo 1. Diani Close off OleDume Rd\nP.O. BOX 79148 Nairobi 00200 Kenya\nPhone: +254-20-3872607\nFax: +254-20-3874534\nhttp://www.sulis.co.ke\nAutomatically generated by GLPI 9.2\n\n', 'GLPI-96.1522763260.78265738@GESCLIO', '[\"29\",\"29\",\"29\"]', 'mailing');
