INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(1436, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'knowbase (893)'),
(1437, 'ProfileRight', 893, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1438, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'knowbasecategory (894)'),
(1439, 'ProfileRight', 894, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1440, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'license (895)'),
(1441, 'ProfileRight', 895, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1442, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'line (896)'),
(1443, 'ProfileRight', 896, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1444, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'lineoperator (897)'),
(1445, 'ProfileRight', 897, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1446, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'link (898)'),
(1447, 'ProfileRight', 898, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1448, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'location (899)'),
(1449, 'ProfileRight', 899, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1450, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'logs (900)'),
(1451, 'ProfileRight', 900, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1452, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'monitor (901)'),
(1453, 'ProfileRight', 901, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1454, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'netpoint (902)'),
(1455, 'ProfileRight', 902, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1456, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'networking (903)'),
(1457, 'ProfileRight', 903, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1458, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'notification (904)'),
(1459, 'ProfileRight', 904, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1460, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'password_update (905)'),
(1461, 'ProfileRight', 905, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1462, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'peripheral (906)'),
(1463, 'ProfileRight', 906, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1464, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'phone (907)'),
(1465, 'ProfileRight', 907, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1466, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'planning (908)'),
(1467, 'ProfileRight', 908, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1468, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'printer (909)'),
(1469, 'ProfileRight', 909, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1470, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'problem (910)'),
(1471, 'ProfileRight', 910, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1472, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'profile (911)'),
(1473, 'ProfileRight', 911, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1474, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'project (912)'),
(1475, 'ProfileRight', 912, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1476, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'projecttask (913)'),
(1477, 'ProfileRight', 913, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1478, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'queuednotification (914)'),
(1479, 'ProfileRight', 914, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1480, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'reminder_public (915)'),
(1481, 'ProfileRight', 915, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1482, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'reports (916)'),
(1483, 'ProfileRight', 916, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1484, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'reservation (917)'),
(1485, 'ProfileRight', 917, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1486, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rssfeed_public (918)'),
(1487, 'ProfileRight', 918, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1488, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_dictionnary_dropdown (919)'),
(1489, 'ProfileRight', 919, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1490, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_dictionnary_printer (920)'),
(1491, 'ProfileRight', 920, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1492, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_dictionnary_software (921)'),
(1493, 'ProfileRight', 921, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1494, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_import (922)'),
(1495, 'ProfileRight', 922, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1496, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_ldap (923)'),
(1497, 'ProfileRight', 923, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1498, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_mailcollector (924)'),
(1499, 'ProfileRight', 924, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1500, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_softwarecategories (925)'),
(1501, 'ProfileRight', 925, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1502, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'rule_ticket (926)'),
(1503, 'ProfileRight', 926, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1504, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'search_config (927)'),
(1505, 'ProfileRight', 927, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1506, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'show_group_hardware (928)'),
(1507, 'ProfileRight', 928, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1508, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'slm (929)'),
(1509, 'ProfileRight', 929, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1510, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'software (930)'),
(1511, 'ProfileRight', 930, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1512, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'solutiontemplate (931)'),
(1513, 'ProfileRight', 931, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1514, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'state (932)'),
(1515, 'ProfileRight', 932, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1516, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'statistic (933)'),
(1517, 'ProfileRight', 933, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1518, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'task (934)'),
(1519, 'ProfileRight', 934, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1520, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'taskcategory (935)'),
(1521, 'ProfileRight', 935, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1522, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'ticket (936)'),
(1523, 'ProfileRight', 936, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1524, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'ticketcost (937)'),
(1525, 'ProfileRight', 937, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1526, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'ticketrecurrent (938)'),
(1527, 'ProfileRight', 938, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1528, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'tickettemplate (939)'),
(1529, 'ProfileRight', 939, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1530, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'ticketvalidation (940)'),
(1531, 'ProfileRight', 940, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1532, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'transfer (941)'),
(1533, 'ProfileRight', 941, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1534, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'typedoc (942)'),
(1535, 'ProfileRight', 942, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1536, 'Profile', 9, 'ProfileRight', 17, 'glpi (2)', '2018-03-06 07:45:06', 0, '', 'user (943)'),
(1537, 'ProfileRight', 943, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1538, 'Profile', 9, '0', 20, 'glpi (2)', '2018-03-06 07:45:06', 0, '', ''),
(1539, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 07:45:30', 2, 'helpdesk', 'central'),
(1540, 'Document', 23, '0', 20, 'Isman Ali (10)', '2018-03-06 07:47:20', 0, '', ''),
(1541, 'Document', 23, 'Ticket', 15, 'Isman Ali (10)', '2018-03-06 07:47:20', 0, '', 'Impossible d\\\'afficher le detail des paiements d\\\'un abonnée (92)'),
(1542, 'Ticket', 92, 'Document', 15, 'Isman Ali (10)', '2018-03-06 07:47:20', 0, '', 'Document ticket 92 (23)'),
(1543, 'Ticket', 92, 'User', 15, 'Isman Ali (10)', '2018-03-06 07:47:20', 0, '', 'Isman Ali (10)'),
(1544, 'Ticket', 92, '0', 20, 'Isman Ali (10)', '2018-03-06 07:47:20', 0, '', ''),
(1545, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 07:48:06', 87, '', '[]'),
(1546, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 07:48:06', 102, '0', '201743'),
(1547, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 07:48:50', 34, '0', '1'),
(1548, 'TicketTemplate', 3, '0', 20, 'glpi (2)', '2018-03-06 07:50:17', 0, '', ''),
(1549, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:50:46', 0, '', 'Titre (9)'),
(1550, 'TicketTemplateMandatoryField', 9, '0', 20, 'glpi (2)', '2018-03-06 07:50:46', 0, '', ''),
(1551, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:50:59', 0, '', 'Priorité (10)'),
(1552, 'TicketTemplateMandatoryField', 10, '0', 20, 'glpi (2)', '2018-03-06 07:50:59', 0, '', ''),
(1553, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:51:06', 0, '', 'Description (11)'),
(1554, 'TicketTemplateMandatoryField', 11, '0', 20, 'glpi (2)', '2018-03-06 07:51:06', 0, '', ''),
(1555, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:51:33', 0, '', 'Catégorie (12)'),
(1556, 'TicketTemplateMandatoryField', 12, '0', 20, 'glpi (2)', '2018-03-06 07:51:33', 0, '', ''),
(1557, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:51:55', 0, '', 'Demandeur (13)'),
(1558, 'TicketTemplateMandatoryField', 13, '0', 20, 'glpi (2)', '2018-03-06 07:51:55', 0, '', ''),
(1559, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:52:14', 0, '', 'Type (14)'),
(1560, 'TicketTemplateMandatoryField', 14, '0', 20, 'glpi (2)', '2018-03-06 07:52:14', 0, '', ''),
(1561, 'TicketTemplate', 3, 'TicketTemplateMandatoryField', 17, 'glpi (2)', '2018-03-06 07:52:40', 0, '', 'Lieu (15)'),
(1562, 'TicketTemplateMandatoryField', 15, '0', 20, 'glpi (2)', '2018-03-06 07:52:40', 0, '', ''),
(1563, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:53:09', 0, '', 'Impact (22)'),
(1564, 'TicketTemplateHiddenField', 22, '0', 20, 'glpi (2)', '2018-03-06 07:53:09', 0, '', ''),
(1565, 'User', 2, '', 0, 'glpi (2)', '2018-03-06 07:54:01', 17, 'fr_FR', 'NULL'),
(1566, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:20', 0, '', 'Time to resolve (23)'),
(1567, 'TicketTemplateHiddenField', 23, '0', 20, 'glpi (2)', '2018-03-06 07:54:20', 0, '', ''),
(1568, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:25', 0, '', 'Time to own (24)'),
(1569, 'TicketTemplateHiddenField', 24, '0', 20, 'glpi (2)', '2018-03-06 07:54:25', 0, '', ''),
(1570, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:35', 0, '', 'SLA&nbsp;Time to own (25)'),
(1571, 'TicketTemplateHiddenField', 25, '0', 20, 'glpi (2)', '2018-03-06 07:54:35', 0, '', ''),
(1572, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:40', 0, '', 'SLA&nbsp;Time to resolve (26)'),
(1573, 'TicketTemplateHiddenField', 26, '0', 20, 'glpi (2)', '2018-03-06 07:54:40', 0, '', ''),
(1574, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:48', 0, '', 'OLA&nbsp;Internal time to own (27)'),
(1575, 'TicketTemplateHiddenField', 27, '0', 20, 'glpi (2)', '2018-03-06 07:54:48', 0, '', ''),
(1576, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:51', 0, '', 'OLA&nbsp;Internal time to resolve (28)'),
(1577, 'TicketTemplateHiddenField', 28, '0', 20, 'glpi (2)', '2018-03-06 07:54:51', 0, '', ''),
(1578, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:54:57', 0, '', 'Internal time to resolve (29)'),
(1579, 'TicketTemplateHiddenField', 29, '0', 20, 'glpi (2)', '2018-03-06 07:54:57', 0, '', ''),
(1580, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:55:01', 0, '', 'Internal time to own (30)'),
(1581, 'TicketTemplateHiddenField', 30, '0', 20, 'glpi (2)', '2018-03-06 07:55:01', 0, '', ''),
(1582, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:55:24', 0, '', 'Total duration (31)'),
(1583, 'TicketTemplateHiddenField', 31, '0', 20, 'glpi (2)', '2018-03-06 07:55:24', 0, '', ''),
(1584, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:55:34', 0, '', 'Technician (32)'),
(1585, 'TicketTemplateHiddenField', 32, '0', 20, 'glpi (2)', '2018-03-06 07:55:34', 0, '', ''),
(1586, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:55:39', 0, '', 'Technician group (33)'),
(1587, 'TicketTemplateHiddenField', 33, '0', 20, 'glpi (2)', '2018-03-06 07:55:39', 0, '', ''),
(1588, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:56:49', 0, '', 'Urgency (34)'),
(1589, 'TicketTemplateHiddenField', 34, '0', 20, 'glpi (2)', '2018-03-06 07:56:49', 0, '', ''),
(1590, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:57:14', 0, '', 'Assigned to a supplier (35)'),
(1591, 'TicketTemplateHiddenField', 35, '0', 20, 'glpi (2)', '2018-03-06 07:57:14', 0, '', ''),
(1592, 'TicketTemplate', 3, 'TicketTemplateHiddenField', 17, 'glpi (2)', '2018-03-06 07:58:07', 0, '', 'Requester group (36)'),
(1593, 'TicketTemplateHiddenField', 36, '0', 20, 'glpi (2)', '2018-03-06 07:58:07', 0, '', ''),
(1594, 'User', 7, 'Profile', 17, 'glpi (2)', '2018-03-06 08:00:26', 0, '', 'Functional Administrator (9)'),
(1595, 'User', 7, 'Profile', 19, 'glpi (2)', '2018-03-06 08:00:40', 0, 'Functional Administrator (9)', ''),
(1596, 'User', 7, 'Profile', 17, 'glpi (2)', '2018-03-06 08:00:55', 0, '', 'Functional Administrator (9)'),
(1597, 'User', 10, 'Profile', 17, 'glpi (2)', '2018-03-06 08:02:06', 0, '', 'Functional Administrator (9)'),
(1598, 'Document', 24, '0', 20, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', ''),
(1599, 'Document', 24, 'Ticket', 15, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', 'Perte des donneés d\\\'index saisi lors de l\\\'actualisation d\\\'ecran (93)'),
(1600, 'Ticket', 93, 'Document', 15, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', 'Document ticket 93 (24)'),
(1601, 'Document', 25, '0', 20, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', ''),
(1602, 'Document', 25, 'Ticket', 15, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', 'Perte des donneés d\\\'index saisi lors de l\\\'actualisation d\\\'ecran (93)'),
(1603, 'Ticket', 93, 'Document', 15, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', 'Document ticket 93 (25)'),
(1604, 'Ticket', 93, 'User', 15, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', 'Isman Ali (10)'),
(1605, 'Ticket', 93, '0', 20, 'Isman Ali (10)', '2018-03-06 08:15:48', 0, '', ''),
(1606, 'Ticket', 92, 'User', 15, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 0, '', 'Gerard Petroutchouck (11)'),
(1607, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 150, '0', '3982'),
(1608, 'Ticket', 92, 'User', 15, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 0, '', 'Michael (12)'),
(1609, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 12, '1', '2'),
(1610, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 21, '&lt;p&gt;Au niveau de l\'ongle \"Afficher détails des paiement\" ,les détails des paiements se s\'affichent pas dans la grille.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;P.S : Ceci est alé', '&lt;p&gt;Au niveau de l\'ongle \"Afficher détails des paiement\" ,les détails des paiements se s\'affichent pas dans la grille.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;P.S : Ceci est a'),
(1611, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 08:53:42', 64, 'Isman (10)', 'Joel (9)'),
(1612, 'Ticket', 92, 'User', 15, 'Joel Wambugu (9)', '2018-03-06 08:56:23', 0, '', 'Joel Wambugu (9)'),
(1613, 'Ticket', 94, 'User', 15, 'Isman Ali (10)', '2018-03-06 08:58:53', 0, '', 'Isman Ali (10)'),
(1614, 'Ticket', 94, '0', 20, 'Isman Ali (10)', '2018-03-06 08:58:53', 0, '', ''),
(1615, 'Ticket', 94, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:09:40', 14, '1', '2'),
(1616, 'Ticket', 94, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:09:40', 64, 'Isman (10)', 'Joel (9)'),
(1617, 'Ticket', 94, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-06 09:24:38', 0, '', '43'),
(1618, 'Ticket', 94, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:24:52', 12, '1', '4'),
(1619, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:36:15', 12, '2', '4'),
(1620, 'Ticket', 93, 'User', 15, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 0, '', 'Gerard Petroutchouck (11)'),
(1621, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 150, '0', '4984'),
(1622, 'Ticket', 93, 'User', 15, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 0, '', 'Michael (12)'),
(1623, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 12, '1', '2'),
(1624, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 21, '&lt;p&gt;Sur des nombreux écran,lorsqu\'on saisi l\'index de résiliation par exemple et puis qu\'on actualise ,l\' information saisis disparait.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;V', '&lt;p&gt;Sur des nombreux écran,lorsqu\'on saisi l\'index de résiliation par exemple et puis qu\'on actualise ,l\' information saisis disparait.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt'),
(1625, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:38:52', 64, 'Isman (10)', 'Joel (9)'),
(1626, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-03-06 09:40:46', 12, '2', '4'),
(1627, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:22:14', 155, '', '2018-03-06 10:00'),
(1628, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:22:14', 18, '', '2018-03-06 14:00'),
(1629, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:25:00', 24, '', '&lt;p&gt;Le problème est maintenant résolu.&lt;/p&gt;'),
(1630, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:25:00', 12, '2', '5'),
(1631, 'Ticket', 92, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:25:00', 17, '', '2018-03-06 11:25:00'),
(1632, 'Ticket', 76, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:33:33', 24, '', '&lt;p&gt;Les rapports sont disponibles depuis la semaine dernière. Ticket résolu.&lt;/p&gt;'),
(1633, 'Ticket', 76, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:33:33', 12, '2', '5'),
(1634, 'Ticket', 76, '', 0, 'Joel Wambugu (9)', '2018-03-06 11:33:33', 17, '', '2018-03-06 11:33:33'),
(1635, 'Document', 26, '0', 20, 'Joel Wambugu (9)', '2018-03-06 11:45:34', 0, '', ''),
(1636, 'Document', 27, '0', 20, 'Joel Wambugu (9)', '2018-03-06 11:45:34', 0, '', ''),
(1637, 'Ticket', 87, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-06 11:45:34', 0, '', '44'),
(1638, 'User', 7, 'Profile', 19, 'glpi (2)', '2018-03-06 14:18:11', 0, 'Self-Service (1)', ''),
(1639, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 14:21:25', 108, '&nbsp; (0)', 'Functional Admin (3)'),
(1640, 'User', 10, 'Profile', 19, 'glpi (2)', '2018-03-06 14:23:58', 0, 'Self-Service (1)', ''),
(1641, 'Entity', 1, '', 0, 'glpi (2)', '2018-03-06 14:39:19', 43, '-2', '1'),
(1642, 'Entity', 1, '', 0, 'glpi (2)', '2018-03-06 14:39:19', 44, '0', '30'),
(1643, 'Entity', 1, '', 0, 'glpi (2)', '2018-03-06 14:39:19', 45, '-10', '1'),
(1644, 'Ticket', 60, '', 0, 'glpi (2)', '2018-03-06 14:48:28', 52, '1', '2'),
(1645, 'Ticket', 60, '', 0, 'glpi (2)', '2018-03-06 14:48:28', 64, 'Joel (9)', 'glpi (2)'),
(1646, 'Profile', 9, '', 0, 'glpi (2)', '2018-03-06 14:51:28', 118, '1', '0'),
(1647, 'Ticket', 60, '', 0, 'glpi (2)', '2018-03-06 14:54:52', 12, '4', '1'),
(1648, 'Ticket', 60, '', 0, 'glpi (2)', '2018-03-06 14:58:04', 12, '1', '4'),
(1649, 'User', 7, '', 0, 'glpi (2)', '2018-03-06 15:29:51', 20, '&nbsp; (0)', 'Functional Administrator (9)'),
(1650, 'Ticket', 2, '', 0, 'glpi (2)', '2018-03-06 15:36:04', 12, '5', '6'),
(1651, 'Ticket', 2, '', 0, 'glpi (2)', '2018-03-06 15:36:04', 64, 'Peter (6)', 'glpi (2)'),
(1652, 'Ticket', 2, '', 0, 'glpi (2)', '2018-03-06 15:36:04', 16, '', '2018-03-06 15:36:04'),
(1653, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-07 06:46:52', 12, '5', '6'),
(1654, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-07 06:46:52', 64, 'Joel (9)', 'Isman (10)'),
(1655, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-07 06:46:52', 16, '', '2018-03-07 06:46:52'),
(1656, 'Ticket', 63, '', 0, 'Isman Ali (10)', '2018-03-07 06:47:44', 12, '5', '6'),
(1657, 'Ticket', 63, '', 0, 'Isman Ali (10)', '2018-03-07 06:47:44', 21, '&lt;p&gt;&lt;strong&gt;&lt;em&gt;&lt;span style=&quot;font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;&quot;&gt;Impossibilit&eacute; d&rsquo;&eacute;limin&eacute; l', '&lt;p&gt;&lt;strong&gt;&lt;em&gt;&lt;span style=\"font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;\"&gt;Impossibilité d’éliminé la facture en Non-valeur&lt;/span&gt;&'),
(1658, 'Ticket', 63, '', 0, 'Isman Ali (10)', '2018-03-07 06:47:44', 64, 'Peter (6)', 'Isman (10)'),
(1659, 'Ticket', 63, '', 0, 'Isman Ali (10)', '2018-03-07 06:47:44', 16, '', '2018-03-07 06:47:44'),
(1660, 'Ticket', 79, '', 0, 'Isman Ali (10)', '2018-03-07 06:48:33', 12, '5', '6'),
(1661, 'Ticket', 79, '', 0, 'Isman Ali (10)', '2018-03-07 06:48:33', 21, '&lt;p&gt;Après résiliation d\'un abonnée 10440180001 et lors de réouverture de l\'abonnement ,le système donne le numéro d\'abonnement 10440180001001 au lieu de donner un numéro incré', '&lt;p&gt;Après résiliation d\'un abonnée 10440180001 et lors de réouverture de l\'abonnement ,le système donne le numéro d\'abonnement 10440180001001 au lieu de donner un numéro incré'),
(1662, 'Ticket', 79, '', 0, 'Isman Ali (10)', '2018-03-07 06:48:33', 64, 'Joel (9)', 'Isman (10)'),
(1663, 'Ticket', 79, '', 0, 'Isman Ali (10)', '2018-03-07 06:48:33', 16, '', '2018-03-07 06:48:33'),
(1664, 'Ticket', 56, '', 0, 'Isman Ali (10)', '2018-03-07 06:49:32', 12, '5', '6'),
(1665, 'Ticket', 56, '', 0, 'Isman Ali (10)', '2018-03-07 06:49:32', 64, 'Joel (9)', 'Isman (10)'),
(1666, 'Ticket', 56, '', 0, 'Isman Ali (10)', '2018-03-07 06:49:32', 16, '', '2018-03-07 06:49:32'),
(1667, 'Ticket', 66, '', 0, 'Isman Ali (10)', '2018-03-07 06:50:43', 12, '5', '6'),
(1668, 'Ticket', 66, '', 0, 'Isman Ali (10)', '2018-03-07 06:50:43', 64, 'Joel (9)', 'Isman (10)'),
(1669, 'Ticket', 66, '', 0, 'Isman Ali (10)', '2018-03-07 06:50:43', 16, '', '2018-03-07 06:50:43'),
(1670, 'Ticket', 76, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:11', 12, '5', '6'),
(1671, 'Ticket', 76, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:11', 64, 'Joel (9)', 'Isman (10)'),
(1672, 'Ticket', 76, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:11', 16, '', '2018-03-07 06:51:11'),
(1673, 'Ticket', 83, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:56', 12, '5', '6'),
(1674, 'Ticket', 83, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:56', 64, 'Joel (9)', 'Isman (10)'),
(1675, 'Ticket', 83, '', 0, 'Isman Ali (10)', '2018-03-07 06:51:56', 16, '', '2018-03-07 06:51:56'),
(1676, 'Ticket', 84, '', 0, 'Isman Ali (10)', '2018-03-07 06:52:24', 12, '5', '6'),
(1677, 'Ticket', 84, '', 0, 'Isman Ali (10)', '2018-03-07 06:52:24', 64, 'Joel (9)', 'Isman (10)'),
(1678, 'Ticket', 84, '', 0, 'Isman Ali (10)', '2018-03-07 06:52:24', 16, '', '2018-03-07 06:52:24'),
(1679, 'Ticket', 85, '', 0, 'Isman Ali (10)', '2018-03-07 06:54:34', 12, '5', '6'),
(1680, 'Ticket', 85, '', 0, 'Isman Ali (10)', '2018-03-07 06:54:34', 64, 'Joel (9)', 'Isman (10)'),
(1681, 'Ticket', 85, '', 0, 'Isman Ali (10)', '2018-03-07 06:54:34', 16, '', '2018-03-07 06:54:34'),
(1682, 'Ticket', 86, '', 0, 'Isman Ali (10)', '2018-03-07 06:56:28', 12, '5', '6'),
(1683, 'Ticket', 86, '', 0, 'Isman Ali (10)', '2018-03-07 06:56:28', 64, 'Joel (9)', 'Isman (10)'),
(1684, 'Ticket', 86, '', 0, 'Isman Ali (10)', '2018-03-07 06:56:28', 16, '', '2018-03-07 06:56:28'),
(1685, 'Ticket', 88, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:02', 12, '5', '6'),
(1686, 'Ticket', 88, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:02', 64, 'Joel (9)', 'Isman (10)'),
(1687, 'Ticket', 88, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:02', 16, '', '2018-03-07 06:57:02'),
(1688, 'Ticket', 92, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:28', 12, '5', '6'),
(1689, 'Ticket', 92, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:28', 64, 'Joel (9)', 'Isman (10)'),
(1690, 'Ticket', 92, '', 0, 'Isman Ali (10)', '2018-03-07 06:57:28', 16, '', '2018-03-07 06:57:28'),
(1691, 'Ticket', 55, '', 0, 'Isman Ali (10)', '2018-03-07 06:58:16', 3, '3', '4'),
(1692, 'Ticket', 55, '', 0, 'Isman Ali (10)', '2018-03-07 06:58:16', 64, 'Joel (9)', 'Isman (10)'),
(1693, 'Ticket', 60, '', 0, 'Isman Ali (10)', '2018-03-07 06:58:36', 3, '3', '5'),
(1694, 'Ticket', 60, '', 0, 'Isman Ali (10)', '2018-03-07 06:58:36', 64, 'glpi (2)', 'Isman (10)'),
(1695, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-03-07 06:59:01', 3, '3', '5'),
(1696, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-03-07 06:59:01', 64, 'Joel (9)', 'Isman (10)'),
(1697, 'Ticket', 68, '', 0, 'Isman Ali (10)', '2018-03-07 07:11:41', 3, '3', '5'),
(1698, 'Ticket', 68, '', 0, 'Isman Ali (10)', '2018-03-07 07:11:41', 64, 'Joel (9)', 'Isman (10)'),
(1699, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-03-07 07:12:42', 3, '3', '5'),
(1700, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-03-07 07:12:42', 64, 'Joel (9)', 'Isman (10)'),
(1701, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-03-07 07:13:22', 3, '3', '4'),
(1702, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-03-07 07:13:22', 64, 'Joel (9)', 'Isman (10)'),
(1703, 'Ticket', 87, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-07 09:45:13', 0, '', '45'),
(1704, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-07 09:45:26', 12, '2', '4'),
(1705, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-03-07 09:47:10', 12, '2', '4'),
(1706, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-03-07 09:47:10', 64, 'Isman (10)', 'Joel (9)'),
(1707, 'Ticket', 55, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-07 09:48:03', 0, '', '46'),
(1708, 'Document', 28, '0', 20, 'Isman Ali (10)', '2018-03-07 10:03:03', 0, '', ''),
(1709, 'Document', 28, 'Ticket', 15, 'Isman Ali (10)', '2018-03-07 10:03:03', 0, '', 'Echéances factures  (95)'),
(1710, 'Ticket', 95, 'Document', 15, 'Isman Ali (10)', '2018-03-07 10:03:03', 0, '', 'Document ticket 95 (28)'),
(1711, 'Ticket', 95, 'User', 15, 'Isman Ali (10)', '2018-03-07 10:03:03', 0, '', 'Kariuki Peter (6)'),
(1712, 'Ticket', 95, '0', 20, 'Isman Ali (10)', '2018-03-07 10:03:03', 0, '', ''),
(1713, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 150, '0', '1679'),
(1714, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 64, 'Isman (10)', 'Peter (6)'),
(1715, 'Ticket', 95, 'User', 15, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 0, '', 'Ezekiel (13)'),
(1716, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 12, '1', '2'),
(1717, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 10, '3', '4'),
(1718, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 52, '1', '3'),
(1719, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 3, '3', '4'),
(1720, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 21, '&lt;p&gt;SI on coche plusieurs factures &lt;em&gt;&lt;strong&gt;(ex :&lt;span style=\"color: #0000ff;\"&gt;5&lt;/span&gt;)&lt;/strong&gt;&lt;/em&gt; et on décoche certaine des factur', '&lt;p&gt;SI on coche plusieurs factures &lt;em&gt;&lt;strong&gt;(ex :&lt;span style=\"color: #0000ff;\"&gt;5&lt;/span&gt;)&lt;/strong&gt;&lt;/em&gt; et on décoche certaine des factur'),
(1721, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:29:08', 64, 'Isman (10)', 'Peter (6)'),
(1722, 'Ticket', 95, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:30:36', 18, '', '2018-03-08 13:00'),
(1723, 'Ticket', 94, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:43:21', 52, '1', '2'),
(1724, 'Ticket', 94, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:43:21', 64, 'Joel (9)', 'Peter (6)'),
(1725, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:44:52', 12, '2', '5'),
(1726, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:44:52', 64, 'Joel (9)', 'Peter (6)'),
(1727, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:44:52', 17, '', '2018-03-07 10:44:52'),
(1728, 'Ticket', 69, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:46:22', 52, '1', '2'),
(1729, 'Ticket', 69, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:46:22', 64, 'Joel (9)', 'Peter (6)'),
(1730, 'Ticket', 68, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:47:49', 52, '1', '2'),
(1731, 'Ticket', 68, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:47:49', 64, 'Isman (10)', 'Peter (6)'),
(1732, 'Ticket', 89, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:57:00', 18, '', '2018-03-07 17:00'),
(1733, 'Ticket', 89, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:57:00', 52, '1', '3'),
(1734, 'Ticket', 89, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:57:00', 64, 'Joel (9)', 'Peter (6)'),
(1735, 'Ticket', 55, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:58:30', 52, '1', '2'),
(1736, 'Ticket', 55, '', 0, 'Kariuki Peter (6)', '2018-03-07 10:58:30', 64, 'Joel (9)', 'Peter (6)'),
(1737, 'Ticket', 90, '', 0, 'Kariuki Peter (6)', '2018-03-07 17:39:39', 12, '2', '5'),
(1738, 'Ticket', 90, '', 0, 'Kariuki Peter (6)', '2018-03-07 17:39:39', 52, '1', '3'),
(1739, 'Ticket', 90, '', 0, 'Kariuki Peter (6)', '2018-03-07 17:39:39', 64, 'Joel (9)', 'Peter (6)'),
(1740, 'Ticket', 90, '', 0, 'Kariuki Peter (6)', '2018-03-07 17:39:39', 17, '', '2018-03-07 17:39:39'),
(1741, 'Ticket', 77, '', 0, 'Houssein Ali (7)', '2018-03-08 07:07:05', 17, '2018-03-07 10:44:52', 'NULL'),
(1742, 'Ticket', 77, '', 0, 'Houssein Ali (7)', '2018-03-08 07:07:05', 12, '5', '2'),
(1743, 'Ticket', 77, '', 0, 'Houssein Ali (7)', '2018-03-08 07:07:05', 1, 'Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne', 'Impossibilité d’édité le rapport des abonnées facturés en forfait ou moyenne et demande en attente'),
(1744, 'Ticket', 77, '', 0, 'Houssein Ali (7)', '2018-03-08 07:07:05', 21, '&lt;p&gt;&lt;strong&gt;&lt;em&gt;&lt;span style=\"font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;\"&gt;Impossibilité d’édité le rapport des abonnées facturés en forf', '&lt;p&gt;&lt;strong&gt;&lt;em&gt;&lt;span style=\"font-size: 9.5pt; font-family: Arial,sans-serif; color: #222222;\"&gt;Impossibilité d’édité le rapport des abonnées facturés en forf'),
(1745, 'Ticket', 77, '', 0, 'Houssein Ali (7)', '2018-03-08 07:07:05', 64, 'Peter (6)', 'Houssein Ali (7)'),
(1746, 'Ticket', 65, '', 0, 'Houssein Ali (7)', '2018-03-08 07:35:14', 12, '5', '6'),
(1747, 'Ticket', 65, '', 0, 'Houssein Ali (7)', '2018-03-08 07:35:14', 64, 'Joel (9)', 'Houssein Ali (7)'),
(1748, 'Ticket', 65, '', 0, 'Houssein Ali (7)', '2018-03-08 07:35:14', 16, '', '2018-03-08 07:35:14'),
(1749, 'Ticket', 57, '', 0, 'Houssein Ali (7)', '2018-03-08 07:36:32', 12, '5', '6'),
(1750, 'Ticket', 57, '', 0, 'Houssein Ali (7)', '2018-03-08 07:36:32', 64, 'Joel (9)', 'Houssein Ali (7)'),
(1751, 'Ticket', 57, '', 0, 'Houssein Ali (7)', '2018-03-08 07:36:32', 16, '', '2018-03-08 07:36:32'),
(1752, 'Ticket', 60, '', 0, 'Houssein Ali (7)', '2018-03-08 07:40:03', 3, '5', '4'),
(1753, 'Ticket', 60, '', 0, 'Houssein Ali (7)', '2018-03-08 07:40:03', 64, 'Isman (10)', 'Houssein Ali (7)'),
(1754, 'Ticket', 68, '', 0, 'Houssein Ali (7)', '2018-03-08 07:40:45', 3, '5', '4'),
(1755, 'Ticket', 68, '', 0, 'Houssein Ali (7)', '2018-03-08 07:40:45', 64, 'Peter (6)', 'Houssein Ali (7)'),
(1756, 'Ticket', 73, '', 0, 'Houssein Ali (7)', '2018-03-08 07:41:06', 3, '5', '4'),
(1757, 'Ticket', 73, '', 0, 'Houssein Ali (7)', '2018-03-08 07:41:06', 64, 'Isman (10)', 'Houssein Ali (7)'),
(1758, 'Ticket', 69, '', 0, 'Houssein Ali (7)', '2018-03-08 07:54:00', 12, '4', '6'),
(1759, 'Ticket', 69, '', 0, 'Houssein Ali (7)', '2018-03-08 07:54:00', 64, 'Peter (6)', 'Houssein Ali (7)'),
(1760, 'Ticket', 69, '', 0, 'Houssein Ali (7)', '2018-03-08 07:54:00', 16, '', '2018-03-08 07:54:00'),
(1761, 'Ticket', 69, '', 0, 'Houssein Ali (7)', '2018-03-08 07:54:00', 17, '', '2018-03-08 07:54:00'),
(1762, 'Ticket', 68, 'User', 15, 'Kariuki Peter (6)', '2018-03-08 07:55:04', 0, '', 'Ezekiel (13)'),
(1763, 'Ticket', 68, '', 0, 'Kariuki Peter (6)', '2018-03-08 07:55:04', 52, '2', '3'),
(1764, 'Ticket', 68, '', 0, 'Kariuki Peter (6)', '2018-03-08 07:55:04', 64, 'Houssein Ali (7)', 'Peter (6)'),
(1765, 'Ticket', 39, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:19', 12, '2', '6'),
(1766, 'Ticket', 39, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:19', 64, 'Joel (9)', 'Houssein Ali (7)'),
(1767, 'Ticket', 39, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:19', 16, '', '2018-03-08 07:56:19'),
(1768, 'Ticket', 39, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:19', 17, '', '2018-03-08 07:56:19'),
(1769, 'Ticket', 68, 'TicketFollowup', 17, 'Kariuki Peter (6)', '2018-03-08 07:56:27', 0, '', '47'),
(1770, 'Ticket', 52, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:47', 12, '2', '6'),
(1771, 'Ticket', 52, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:47', 64, 'Joel (9)', 'Houssein Ali (7)'),
(1772, 'Ticket', 52, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:47', 16, '', '2018-03-08 07:56:47'),
(1773, 'Ticket', 52, '', 0, 'Houssein Ali (7)', '2018-03-08 07:56:47', 17, '', '2018-03-08 07:56:47'),
(1774, 'Ticket', 62, '', 0, 'Houssein Ali (7)', '2018-03-08 07:58:09', 12, '2', '6'),
(1775, 'Ticket', 62, '', 0, 'Houssein Ali (7)', '2018-03-08 07:58:09', 64, 'Joel (9)', 'Houssein Ali (7)'),
(1776, 'Ticket', 62, '', 0, 'Houssein Ali (7)', '2018-03-08 07:58:09', 16, '', '2018-03-08 07:58:09'),
(1777, 'Ticket', 62, '', 0, 'Houssein Ali (7)', '2018-03-08 07:58:09', 17, '', '2018-03-08 07:58:09'),
(1778, 'TicketSatisfaction', 1, '0', 20, 'cron_createinquest', '2018-03-08 12:39:34', 0, '', ''),
(1779, 'TicketSatisfaction', 2, '0', 20, 'cron_createinquest', '2018-03-08 12:39:34', 0, '', ''),
(1780, 'TicketSatisfaction', 3, '0', 20, 'cron_createinquest', '2018-03-08 12:39:34', 0, '', ''),
(1781, 'TicketSatisfaction', 4, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1782, 'TicketSatisfaction', 5, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1783, 'TicketSatisfaction', 6, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1784, 'TicketSatisfaction', 7, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1785, 'TicketSatisfaction', 8, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1786, 'TicketSatisfaction', 9, '0', 20, 'cron_createinquest', '2018-03-11 08:10:16', 0, '', ''),
(1787, 'Ticket', 64, '', 0, 'cron_closeticket', '2018-03-12 07:34:46', 12, '5', '6'),
(1788, 'Ticket', 64, '', 0, 'cron_closeticket', '2018-03-12 07:34:46', 16, '', '2018-03-12 07:34:46'),
(1789, 'Ticket', 89, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-12 10:49:17', 0, '', '48'),
(1790, 'TicketSatisfaction', 10, '0', 20, 'cron_createinquest', '2018-03-12 12:30:27', 0, '', ''),
(1791, 'TicketSatisfaction', 11, '0', 20, 'cron_createinquest', '2018-03-12 12:30:27', 0, '', ''),
(1792, 'TicketSatisfaction', 12, '0', 20, 'cron_createinquest', '2018-03-12 12:30:27', 0, '', ''),
(1793, 'TicketSatisfaction', 13, '0', 20, 'cron_createinquest', '2018-03-12 12:30:27', 0, '', ''),
(1794, 'TicketSatisfaction', 14, '0', 20, 'cron_createinquest', '2018-03-12 12:30:27', 0, '', ''),
(1795, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-12 12:31:54', 12, '4', '2'),
(1796, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-12 12:31:54', 64, 'Peter (6)', 'Joel (9)'),
(1797, 'Ticket', 68, 'User', 15, 'Joel Wambugu (9)', '2018-03-12 12:32:35', 0, '', 'Joel Wambugu (9)'),
(1798, 'Document', 29, '0', 20, 'Isman Ali (10)', '2018-03-13 08:56:32', 0, '', ''),
(1799, 'Document', 29, 'Ticket', 15, 'Isman Ali (10)', '2018-03-13 08:56:32', 0, '', 'Abonnée resilier dans l\'ancien systeme mais active dans Gesclio (96)'),
(1800, 'Ticket', 96, 'Document', 15, 'Isman Ali (10)', '2018-03-13 08:56:32', 0, '', 'Document ticket 96 (29)'),
(1801, 'Ticket', 96, 'User', 15, 'Isman Ali (10)', '2018-03-13 08:56:32', 0, '', 'Isman Ali (10)'),
(1802, 'Ticket', 96, '0', 20, 'Isman Ali (10)', '2018-03-13 08:56:32', 0, '', ''),
(1803, 'Ticket', 95, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:04:49', 24, '', '&lt;p&gt;Problème déjà résolu dans la base test.&lt;/p&gt;'),
(1804, 'Ticket', 95, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:04:49', 64, 'Peter (6)', 'Joel (9)'),
(1805, 'Ticket', 95, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:04:49', 12, '2', '5'),
(1806, 'Ticket', 95, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:04:49', 17, '', '2018-03-13 09:04:49'),
(1807, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:07:11', 24, '', '&lt;p&gt;Solution déjà coverte dans les nouvelles fonctionnalités disponibles dans la base test.&lt;/p&gt;'),
(1808, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:07:11', 64, 'Isman (10)', 'Joel (9)'),
(1809, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:07:11', 12, '2', '5'),
(1810, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:07:11', 17, '', '2018-03-13 09:07:11'),
(1811, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:12:41', 24, '', '&lt;p&gt;Ces problèmes sont déjà résolu dans le cadre des nouvelles fonctionnalités disponibles dans la base test.&lt;/p&gt;'),
(1812, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:12:41', 12, '4', '5'),
(1813, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:12:41', 17, '', '2018-03-13 09:12:41'),
(1814, 'Ticket', 97, 'User', 15, 'Isman Ali (10)', '2018-03-13 09:14:53', 0, '', 'Isman Ali (10)'),
(1815, 'Ticket', 97, '0', 20, 'Isman Ali (10)', '2018-03-13 09:14:53', 0, '', ''),
(1816, 'Document', 30, '0', 20, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', ''),
(1817, 'Document', 30, 'Ticket', 15, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', 'Erreur de date au niveau du saisi echeance. (98)'),
(1818, 'Ticket', 98, 'Document', 15, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', 'Document ticket 98 (30)'),
(1819, 'Document', 31, '0', 20, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', ''),
(1820, 'Document', 31, 'Ticket', 15, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', 'Erreur de date au niveau du saisi echeance. (98)'),
(1821, 'Ticket', 98, 'Document', 15, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', 'Document ticket 98 (31)'),
(1822, 'Ticket', 98, 'User', 15, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', 'Isman Ali (10)'),
(1823, 'Ticket', 98, '0', 20, 'Isman Ali (10)', '2018-03-13 09:15:02', 0, '', ''),
(1824, 'Document', 32, '0', 20, 'Isman Ali (10)', '2018-03-13 09:20:44', 0, '', ''),
(1825, 'Document', 32, 'Ticket', 15, 'Isman Ali (10)', '2018-03-13 09:20:44', 0, '', 'Impossible de visualiser l\\\\\\\\\\\\\'ecran Annuler encaissement Admin. (99)'),
(1826, 'Ticket', 99, 'Document', 15, 'Isman Ali (10)', '2018-03-13 09:20:44', 0, '', 'Document ticket 99 (32)'),
(1827, 'Ticket', 99, 'User', 15, 'Isman Ali (10)', '2018-03-13 09:20:44', 0, '', 'Isman Ali (10)'),
(1828, 'Ticket', 99, '0', 20, 'Isman Ali (10)', '2018-03-13 09:20:44', 0, '', ''),
(1829, 'Ticket', 58, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 12, '5', '6'),
(1830, 'Ticket', 58, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 16, '', '2018-03-13 09:27:09'),
(1831, 'Ticket', 59, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 12, '5', '6'),
(1832, 'Ticket', 59, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 16, '', '2018-03-13 09:27:09'),
(1833, 'Ticket', 80, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 12, '5', '6'),
(1834, 'Ticket', 80, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 16, '', '2018-03-13 09:27:09'),
(1835, 'Ticket', 81, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 12, '5', '6'),
(1836, 'Ticket', 81, '', 0, 'cron_closeticket', '2018-03-13 09:27:09', 16, '', '2018-03-13 09:27:09'),
(1837, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:33:03', 24, '', '&lt;p&gt;Problème déjà résolu dans la base test. Veuillez test avant la bascule dans la base production.&lt;/p&gt;'),
(1838, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:33:03', 12, '2', '5'),
(1839, 'Ticket', 93, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:33:03', 17, '', '2018-03-13 09:33:03'),
(1840, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:38:20', 52, '1', '2'),
(1841, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:38:20', 64, 'Isman (10)', 'Joel (9)'),
(1842, 'Ticket', 97, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-13 09:39:42', 0, '', '49'),
(1843, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:41:33', 52, '1', '2'),
(1844, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-13 09:41:33', 64, 'Isman (10)', 'Joel (9)'),
(1845, 'Ticket', 99, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-13 09:45:05', 0, '', '50'),
(1846, 'TicketSatisfaction', 15, '0', 20, 'cron_createinquest', '2018-03-14 06:20:41', 0, '', ''),
(1847, 'TicketSatisfaction', 16, '0', 20, 'cron_createinquest', '2018-03-14 06:20:41', 0, '', ''),
(1848, 'Ticket', 97, '', 0, 'Isman Ali (10)', '2018-03-14 06:31:04', 19, '2018-03-13 09:39:42', '2018-03-14 06:31:04'),
(1849, 'Ticket', 97, '', 0, 'Isman Ali (10)', '2018-03-14 06:31:04', 64, 'Joel (9)', 'Isman (10)'),
(1850, 'Document', 33, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 06:31:04', 0, '', 'Reporting (Détails de compte/ Détails indexe) (97)'),
(1851, 'Ticket', 97, 'Document', 15, 'Isman Ali (10)', '2018-03-14 06:31:04', 0, '', 'Document : Ticket - Reporting (Détails de compte/ Détails indexe) (33)'),
(1852, 'Document', 33, '0', 20, 'Isman Ali (10)', '2018-03-14 06:31:04', 0, '', ''),
(1853, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 06:45:01', 52, '2', '3'),
(1854, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 06:45:01', 21, '&lt;p&gt;Les caissiers principale n\'arrive pas à visualiser l’écran  &lt;strong&gt;\'Annuler encaissement Admin\'&lt;/strong&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;V', '&lt;p&gt;Les caissiers principale n\'arrive pas à visualiser l’écran  &lt;strong&gt;\'Annuler encaissement Admin\'&lt;/strong&gt;&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;&lt;strong&gt'),
(1855, 'Ticket', 99, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 06:45:39', 0, '', 'Joel Wambugu (9)'),
(1856, 'Ticket', 99, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 06:45:39', 0, '', 'Michael (12)'),
(1857, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 06:45:39', 12, '1', '2'),
(1858, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 06:47:04', 155, '', '2018-03-16 00:00'),
(1859, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 06:47:04', 18, '', '2018-03-16 00:00'),
(1860, 'Ticket', 100, 'User', 15, 'Isman Ali (10)', '2018-03-14 08:35:05', 0, '', 'Isman Ali (10)'),
(1861, 'Ticket', 100, '0', 20, 'Isman Ali (10)', '2018-03-14 08:35:05', 0, '', ''),
(1862, 'Ticket', 101, 'User', 15, 'Isman Ali (10)', '2018-03-14 08:37:26', 0, '', 'Isman Ali (10)'),
(1863, 'Ticket', 101, '0', 20, 'Isman Ali (10)', '2018-03-14 08:37:26', 0, '', ''),
(1864, 'Document', 34, '0', 20, 'Isman Ali (10)', '2018-03-14 08:37:48', 0, '', ''),
(1865, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-03-14 08:37:48', 19, '2018-03-14 08:37:26', '2018-03-14 08:37:48'),
(1866, 'Document', 34, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 08:37:48', 0, '', 'Non corcondance au niveau du statut dossier. (101)'),
(1867, 'Ticket', 101, 'Document', 15, 'Isman Ali (10)', '2018-03-14 08:37:48', 0, '', 'Document ticket 101 (34)'),
(1868, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-03-14 08:37:48', 21, '&lt;p&gt;1 - Après avoir afficher le détail d\'un dossier.le statut affiche au niveau de l’entête et du détail du dossier ne correspond pas.&lt;/p&gt;\n&lt;p&gt;2 - Plusieurs ligne s', '&lt;p&gt;1 - Après avoir afficher le détail d\'un dossier.le statut affiche au niveau de l’entête et du détail du dossier ne correspond pas.&lt;/p&gt;&lt;p&gt;2 - Plusieurs ligne so'),
(1869, 'Ticket', 102, 'User', 15, 'Isman Ali (10)', '2018-03-14 08:44:02', 0, '', 'Isman Ali (10)'),
(1870, 'Ticket', 102, '0', 20, 'Isman Ali (10)', '2018-03-14 08:44:02', 0, '', ''),
(1871, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:15:17', 24, '', '&lt;p&gt;Problème résolu dans la base test. Veuillez tester et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5aa8e7d0664'),
(1872, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:15:17', 12, '2', '5'),
(1873, 'Ticket', 99, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:15:17', 17, '', '2018-03-14 09:15:17'),
(1874, 'Ticket', 99, 'User', 16, 'Joel Wambugu (9)', '2018-03-14 09:16:09', 0, 'Michael (12)', ''),
(1875, 'Ticket', 99, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 09:16:22', 0, '', 'Ezekiel (13)'),
(1876, 'Ticket', 98, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 0, '', 'Gerard Petroutchouck (11)'),
(1877, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 150, '0', '87035'),
(1878, 'Ticket', 98, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 0, '', 'Ezekiel (13)'),
(1879, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 12, '1', '2'),
(1880, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 21, '&lt;p&gt;Lorsqu\'on saisie une échéance ,le format de de la date afficher est de JJ-MM-AAAA mais lorsqu\'on saisie un erreur s\'affiche.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Voir la ', '&lt;p&gt;Lorsqu\'on saisie une échéance ,le format de de la date afficher est de JJ-MM-AAAA mais lorsqu\'on saisie un erreur s\'affiche.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;Voir l'),
(1881, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:18:53', 64, 'Isman (10)', 'Joel (9)'),
(1882, 'Ticket', 98, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 09:19:40', 0, '', 'Joel Wambugu (9)'),
(1883, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:20:32', 155, '', '2018-03-15 00:00'),
(1884, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:20:32', 18, '', '2018-03-15 00:00'),
(1885, 'Ticket', 98, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 09:22:17', 0, '', '51'),
(1886, 'Ticket', 99, '', 0, 'Isman Ali (10)', '2018-03-14 09:29:54', 12, '5', '6'),
(1887, 'Ticket', 99, '', 0, 'Isman Ali (10)', '2018-03-14 09:29:54', 64, 'Joel (9)', 'Isman (10)'),
(1888, 'Ticket', 99, '', 0, 'Isman Ali (10)', '2018-03-14 09:29:54', 16, '', '2018-03-14 09:29:54'),
(1889, 'Ticket', 87, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 09:32:19', 0, '', 'Gerard Petroutchouck (11)'),
(1890, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:32:19', 12, '4', '2'),
(1891, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:33:05', 18, '2018-03-12 23:46:53', 'NULL'),
(1892, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:33:05', 180, '2018-03-13 16:46:53', 'NULL'),
(1893, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-14 09:33:14', 155, '2018-03-06 00:00:00', 'NULL'),
(1894, 'Ticket', 101, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:06:20', 0, '', 'Gerard Petroutchouck (11)'),
(1895, 'Ticket', 101, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:06:20', 0, '', 'Michael (12)'),
(1896, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:06:20', 12, '1', '2'),
(1897, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:06:20', 21, '&lt;p&gt;1 - Après avoir afficher le détail d\'un dossier.le statut affiche au niveau de l’entête et du détail du dossier ne correspond pas.&lt;/p&gt;&lt;p&gt;2 - Plusieurs ligne so', '&lt;p&gt;1 - Après avoir afficher le détail d\'un dossier.le statut affiche au niveau de l’entête et du détail du dossier ne correspond pas.&lt;/p&gt;n&lt;p&gt;2 - Plusieurs ligne s'),
(1898, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:06:20', 64, 'Isman (10)', 'Joel (9)'),
(1899, 'Document', 35, '0', 20, 'Joel Wambugu (9)', '2018-03-14 10:08:50', 0, '', ''),
(1900, 'Ticket', 101, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 10:08:50', 0, '', '52'),
(1901, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:10:25', 12, '1', '4'),
(1902, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:10:25', 64, 'Isman (10)', 'Joel (9)'),
(1903, 'Ticket', 100, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 0, '', 'Gerard Petroutchouck (11)'),
(1904, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 150, '0', '11654'),
(1905, 'Ticket', 100, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 0, '', 'Ezekiel (13)'),
(1906, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 155, '', '2018-03-24 00:00');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(1907, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 18, '', '2018-03-23 00:00'),
(1908, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 14, '1', '2'),
(1909, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 12, '1', '2'),
(1910, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:12:14', 64, 'Isman (10)', 'Joel (9)'),
(1911, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:29:59', 155, '', '2018-03-21 00:00'),
(1912, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:29:59', 18, '', '2018-03-21 00:00'),
(1913, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:31:14', 155, '', '2018-03-28 00:00'),
(1914, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:31:14', 18, '', '2018-03-28 00:00'),
(1915, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:31:14', 64, 'Isman (10)', 'Joel (9)'),
(1916, 'Ticket', 102, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:32:41', 0, '', 'Gerard Petroutchouck (11)'),
(1917, 'Ticket', 102, 'User', 15, 'Joel Wambugu (9)', '2018-03-14 10:32:41', 0, '', 'Ezekiel (13)'),
(1918, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:32:41', 12, '1', '2'),
(1919, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:34:39', 18, '2018-03-15 00:00:00', '2018-03-30 00:00'),
(1920, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:34:39', 3, '4', '2'),
(1921, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:36:21', 155, '', '2018-03-23 00:00'),
(1922, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-14 10:36:21', 18, '', '2018-03-23 00:00'),
(1923, 'Ticket', 72, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 10:38:36', 0, '', '53'),
(1924, 'Ticket', 60, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 10:41:21', 0, '', '54'),
(1925, 'Ticket', 89, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 10:43:33', 0, '', '55'),
(1926, 'Ticket', 55, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 10:44:42', 0, '', '56'),
(1927, 'Document', 36, '0', 20, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', ''),
(1928, 'Document', 36, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', 'Listing de rapport Etat et sans etat & impression de facture etat seul (103)'),
(1929, 'Ticket', 103, 'Document', 15, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', 'Document ticket 103 (36)'),
(1930, 'Document', 37, '0', 20, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', ''),
(1931, 'Document', 37, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', 'Listing de rapport Etat et sans etat & impression de facture etat seul (103)'),
(1932, 'Ticket', 103, 'Document', 15, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', 'Document ticket 103 (37)'),
(1933, 'Ticket', 103, 'User', 15, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', 'Houssein Ali (7)'),
(1934, 'Ticket', 103, '0', 20, 'Houssein Ali (7)', '2018-03-14 12:12:19', 0, '', ''),
(1935, 'Document', 38, '0', 20, 'Isman Ali (10)', '2018-03-14 13:01:15', 0, '', ''),
(1936, 'Ticket', 102, '', 0, 'Isman Ali (10)', '2018-03-14 13:01:15', 19, '2018-03-14 10:32:41', '2018-03-14 13:01:15'),
(1937, 'Ticket', 102, '', 0, 'Isman Ali (10)', '2018-03-14 13:01:15', 64, 'Joel (9)', 'Isman (10)'),
(1938, 'Document', 38, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 13:01:15', 0, '', 'Résiliation et abonnement  (102)'),
(1939, 'Ticket', 102, 'Document', 15, 'Isman Ali (10)', '2018-03-14 13:01:15', 0, '', 'Document ticket 102 (38)'),
(1940, 'Ticket', 102, '', 0, 'Isman Ali (10)', '2018-03-14 13:01:15', 64, 'Joel (9)', 'Isman (10)'),
(1941, 'Document', 39, '0', 20, 'Isman Ali (10)', '2018-03-14 13:03:40', 0, '', ''),
(1942, 'Ticket', 100, '', 0, 'Isman Ali (10)', '2018-03-14 13:03:40', 19, '2018-03-14 10:12:14', '2018-03-14 13:03:40'),
(1943, 'Ticket', 100, '', 0, 'Isman Ali (10)', '2018-03-14 13:03:40', 64, 'Joel (9)', 'Isman (10)'),
(1944, 'Document', 39, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 13:03:40', 0, '', 'Rapport de coupure / Rapport de réouverture  (100)'),
(1945, 'Ticket', 100, 'Document', 15, 'Isman Ali (10)', '2018-03-14 13:03:40', 0, '', 'Document ticket 100 (39)'),
(1946, 'Ticket', 100, '', 0, 'Isman Ali (10)', '2018-03-14 13:03:40', 64, 'Joel (9)', 'Isman (10)'),
(1947, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-14 13:30:44', 12, '4', '2'),
(1948, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-14 13:34:23', 52, '2', '3'),
(1949, 'Document', 40, '0', 20, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', ''),
(1950, 'Document', 40, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', 'Probleme des dates (104)'),
(1951, 'Ticket', 104, 'Document', 15, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', 'Document ticket 104 (40)'),
(1952, 'Document', 41, '0', 20, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', ''),
(1953, 'Document', 41, 'Ticket', 15, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', 'Probleme des dates (104)'),
(1954, 'Ticket', 104, 'Document', 15, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', 'Document ticket 104 (41)'),
(1955, 'Ticket', 104, 'User', 15, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', 'Isman Ali (10)'),
(1956, 'Ticket', 104, '0', 20, 'Isman Ali (10)', '2018-03-14 14:16:59', 0, '', ''),
(1957, 'Document', 42, '0', 20, 'Joel Wambugu (9)', '2018-03-14 14:17:42', 0, '', ''),
(1958, 'Ticket', 77, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-14 14:17:42', 0, '', '57'),
(1959, 'Ticket', 104, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 0, '', 'Gerard Petroutchouck (11)'),
(1960, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 150, '0', '57635'),
(1961, 'Ticket', 104, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 0, '', 'Ezekiel (13)'),
(1962, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 155, '', '2018-04-06 00:00'),
(1963, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 18, '', '2018-04-06 00:00'),
(1964, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 12, '1', '2'),
(1965, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 21, '&lt;p&gt; &lt;/p&gt;&lt;p&gt; Dans tout les écrans de gesclio la date doit être au format français : JJ-MM-AAAA.&lt;/p&gt;&lt;p&gt;Car les système affichent des fois la date au for', '&lt;p&gt; &lt;/p&gt;n&lt;p&gt; Dans tout les écrans de gesclio la date doit être au format français : JJ-MM-AAAA.&lt;/p&gt;n&lt;p&gt;Car les système affichent des fois la date au f'),
(1966, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:09:12', 64, 'Isman (10)', 'Joel (9)'),
(1967, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:10:06', 155, '2018-04-06 00:00:00', 'NULL'),
(1968, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:10:06', 18, '2018-04-06 00:00:00', 'NULL'),
(1969, 'Ticket', 103, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 0, '', 'Gerard Petroutchouck (11)'),
(1970, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 150, '0', '65439'),
(1971, 'Ticket', 103, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 0, '', 'Kariuki Peter (6)'),
(1972, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 12, '1', '2'),
(1973, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 21, '&lt;p&gt;Bonjour,&lt;/p&gt;&lt;p&gt;On veut imprimer les factures de l’État séparément avec leur listing.&lt;/p&gt;&lt;p&gt;ci-joint le capture d’écran &lt;/p&gt;', '&lt;p&gt;Bonjour,&lt;/p&gt;n&lt;p&gt;On veut imprimer les factures de l’État séparément avec leur listing.&lt;/p&gt;n&lt;p&gt;ci-joint le capture d’écran &lt;/p&gt;'),
(1974, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:11:56', 64, 'Houssein Ali (7)', 'Joel (9)'),
(1975, 'Ticket', 90, '', 0, 'cron_closeticket', '2018-03-15 06:13:45', 12, '5', '6'),
(1976, 'Ticket', 90, '', 0, 'cron_closeticket', '2018-03-15 06:13:45', 16, '', '2018-03-15 06:13:45'),
(1977, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:29:38', 24, '', '&lt;p&gt;Vu que l\'utilisateur arrive à créer l\'échéance en changeant le format au AAAA-MM-JJ, ce ticket est considéré clos. Un autre ticket (104 - Problème des dates) a été créé po'),
(1978, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:29:38', 12, '2', '5'),
(1979, 'Ticket', 98, '', 0, 'Joel Wambugu (9)', '2018-03-15 06:29:38', 17, '', '2018-03-15 06:29:38'),
(1980, 'Ticket', 96, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 07:00:00', 0, '', 'Gerard Petroutchouck (11)'),
(1981, 'Ticket', 96, '', 0, 'Joel Wambugu (9)', '2018-03-15 07:00:00', 150, '0', '166182'),
(1982, 'Ticket', 96, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 07:00:00', 0, '', 'Kariuki Peter (6)'),
(1983, 'Ticket', 96, '', 0, 'Joel Wambugu (9)', '2018-03-15 07:00:00', 12, '1', '2'),
(1984, 'Ticket', 96, '', 0, 'Joel Wambugu (9)', '2018-03-15 07:00:00', 64, 'Isman (10)', 'Joel (9)'),
(1985, 'TicketSatisfaction', 17, '0', 20, 'cron_createinquest', '2018-03-15 07:17:19', 0, '', ''),
(1986, 'TicketSatisfaction', 18, '0', 20, 'cron_createinquest', '2018-03-15 07:17:19', 0, '', ''),
(1987, 'TicketSatisfaction', 19, '0', 20, 'cron_createinquest', '2018-03-15 07:17:19', 0, '', ''),
(1988, 'TicketSatisfaction', 20, '0', 20, 'cron_createinquest', '2018-03-15 07:17:19', 0, '', ''),
(1989, 'Ticket', 105, 'User', 15, 'Isman Ali (10)', '2018-03-15 07:40:04', 0, '', 'Isman Ali (10)'),
(1990, 'Ticket', 105, '0', 20, 'Isman Ali (10)', '2018-03-15 07:40:04', 0, '', ''),
(1991, 'Document', 43, '0', 20, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', ''),
(1992, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-15 07:42:53', 19, '2018-03-15 07:40:04', '2018-03-15 07:42:53'),
(1993, 'Document', 43, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(1994, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Document ticket 105 (43)'),
(1995, 'Document', 44, '0', 20, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', ''),
(1996, 'Document', 44, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(1997, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Document ticket 105 (44)'),
(1998, 'Document', 45, '0', 20, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', ''),
(1999, 'Document', 45, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2000, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Document ticket 105 (45)'),
(2001, 'Document', 46, '0', 20, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', ''),
(2002, 'Document', 46, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2003, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-15 07:42:53', 0, '', 'Document ticket 105 (46)'),
(2004, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-15 07:42:53', 21, '&lt;p&gt;&lt;strong&gt;URGENT&lt;/strong&gt; !&lt;/p&gt;\n&lt;p&gt;Problème sur l\'interface de saisie :&lt;/p&gt;\n&lt;p&gt;  - perte d\'indexe, les utilisateurs n\'arrive pas à retrou', '&lt;p&gt;&lt;strong&gt;URGENT&lt;/strong&gt; !&lt;/p&gt;&lt;p&gt;Problème sur l\'interface de saisie :&lt;/p&gt;&lt;p&gt;  - perte d\'indexe, les utilisateurs n\'arrive pas à retrouve'),
(2005, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-15 07:54:21', 21, '&lt;p&gt;&lt;strong&gt;URGENT&lt;/strong&gt; !&lt;/p&gt;&lt;p&gt;Problème sur l\'interface de saisie :&lt;/p&gt;&lt;p&gt;  - perte d\'indexe, les utilisateurs n\'arrive pas à retrouve', '&lt;p&gt;&lt;strong&gt;URGENT&lt;/strong&gt; !&lt;/p&gt;n&lt;p&gt;Problème sur l\'interface de saisie :&lt;/p&gt;n&lt;p&gt;  - perte d\'indexe, les utilisateurs n\'arrive pas à retrou'),
(2006, 'Document', 47, '0', 20, 'Isman Ali (10)', '2018-03-15 08:45:38', 0, '', ''),
(2007, 'Document', 47, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 08:45:38', 0, '', 'Période de facturation (Grands Consommateur) (106)'),
(2008, 'Ticket', 106, 'Document', 15, 'Isman Ali (10)', '2018-03-15 08:45:38', 0, '', 'Document ticket 106 (47)'),
(2009, 'Ticket', 106, 'User', 15, 'Isman Ali (10)', '2018-03-15 08:45:38', 0, '', 'Isman Ali (10)'),
(2010, 'Ticket', 106, '0', 20, 'Isman Ali (10)', '2018-03-15 08:45:38', 0, '', ''),
(2011, 'Ticket', 103, '', 0, 'Houssein Ali (7)', '2018-03-15 12:01:35', 19, '2018-03-15 06:11:56', '2018-03-15 12:01:35'),
(2012, 'Ticket', 103, '', 0, 'Houssein Ali (7)', '2018-03-15 12:01:35', 64, 'Joel (9)', 'Houssein Ali (7)'),
(2013, 'Document', 48, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-15 12:01:35', 0, '', 'Listing de rapport Etat et sans etat & impression de facture etat seul (103)'),
(2014, 'Ticket', 103, 'Document', 15, 'Houssein Ali (7)', '2018-03-15 12:01:35', 0, '', 'Document : Ticket - Listing de rapport Etat et sans etat & impression de facture etat seul (48)'),
(2015, 'Document', 48, '0', 20, 'Houssein Ali (7)', '2018-03-15 12:01:35', 0, '', ''),
(2016, 'Ticket', 105, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 12:33:32', 0, '', 'Gerard Petroutchouck (11)'),
(2017, 'Ticket', 105, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 12:33:32', 0, '', 'Michael (12)'),
(2018, 'Ticket', 105, '', 0, 'Joel Wambugu (9)', '2018-03-15 12:33:32', 12, '1', '2'),
(2019, 'Ticket', 105, '', 0, 'Joel Wambugu (9)', '2018-03-15 12:33:32', 64, 'Isman (10)', 'Joel (9)'),
(2020, 'Ticket', 105, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 12:33:58', 0, '', 'Kariuki Peter (6)'),
(2021, 'Ticket', 106, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 12:35:19', 0, '', 'Gerard Petroutchouck (11)'),
(2022, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-03-15 12:35:19', 150, '0', '14898'),
(2023, 'Ticket', 106, 'User', 15, 'Joel Wambugu (9)', '2018-03-15 12:35:19', 0, '', 'Kariuki Peter (6)'),
(2024, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-03-15 12:35:19', 12, '1', '2'),
(2025, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-03-15 12:35:19', 64, 'Isman (10)', 'Joel (9)'),
(2026, 'Ticket', 102, '', 0, 'Isman Ali (10)', '2018-03-15 14:15:04', 19, '2018-03-14 13:01:15', '2018-03-15 14:15:04'),
(2027, 'Document', 49, 'Ticket', 15, 'Isman Ali (10)', '2018-03-15 14:15:04', 0, '', 'Résiliation et abonnement  (102)'),
(2028, 'Ticket', 102, 'Document', 15, 'Isman Ali (10)', '2018-03-15 14:15:04', 0, '', 'Document : Ticket - Résiliation et abonnement  (49)'),
(2029, 'Document', 49, '0', 20, 'Isman Ali (10)', '2018-03-15 14:15:04', 0, '', ''),
(2030, 'Document', 50, '0', 20, 'Joel Wambugu (9)', '2018-03-15 14:48:47', 0, '', ''),
(2031, 'Ticket', 67, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-15 14:48:47', 0, '', '58'),
(2032, 'Ticket', 67, '', 0, 'Joel Wambugu (9)', '2018-03-15 14:52:59', 24, '', '&lt;p&gt;Il est très possible avec la nouvelle fonctionnalité Modifier Détails de Dossier. Il suffit de modifier le Nom à l’étape 10. Voir l’exemple de Dossier &lt;strong&gt;2017BA'),
(2033, 'Ticket', 67, '', 0, 'Joel Wambugu (9)', '2018-03-15 14:52:59', 12, '2', '5'),
(2034, 'Ticket', 67, '', 0, 'Joel Wambugu (9)', '2018-03-15 14:52:59', 17, '', '2018-03-15 14:52:59'),
(2035, 'Ticket', 102, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-16 13:33:57', 0, '', '59'),
(2036, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-16 13:35:36', 3, '4', '3'),
(2037, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-03-16 13:35:36', 64, 'Houssein Ali (7)', 'Joel (9)'),
(2038, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-16 14:55:29', 24, '', '&lt;p&gt;Problème de rapport a été résolu dans la base test. Merci de tester et confirmer.&lt;/p&gt;'),
(2039, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-16 14:55:29', 12, '2', '5'),
(2040, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-16 14:55:29', 17, '', '2018-03-16 14:55:29'),
(2041, 'Ticket', 107, 'User', 15, 'Isman Ali (10)', '2018-03-17 07:36:10', 0, '', 'Isman Ali (10)'),
(2042, 'Ticket', 107, '0', 20, 'Isman Ali (10)', '2018-03-17 07:36:10', 0, '', ''),
(2043, 'Ticket', 108, 'User', 15, 'Isman Ali (10)', '2018-03-17 09:14:30', 0, '', 'Isman Ali (10)'),
(2044, 'Ticket', 108, '0', 20, 'Isman Ali (10)', '2018-03-17 09:14:30', 0, '', ''),
(2045, 'TicketSatisfaction', 21, '0', 20, 'cron_createinquest', '2018-03-18 05:15:20', 0, '', ''),
(2046, 'Ticket', 109, 'User', 15, 'glpi (2)', '2018-03-18 05:37:13', 0, '', 'glpi (2)'),
(2047, 'Ticket', 109, 'User', 15, 'glpi (2)', '2018-03-18 05:37:13', 0, '', 'glpi (2)'),
(2048, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:37:13', 150, '0', '83'),
(2049, 'Ticket', 109, 'User', 15, 'glpi (2)', '2018-03-18 05:37:13', 0, '', 'glpi (2)'),
(2050, 'Ticket', 109, '0', 20, 'glpi (2)', '2018-03-18 05:37:13', 0, '', ''),
(2051, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:37:50', 24, '', '&lt;p&gt;tested&lt;/p&gt;'),
(2052, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:37:50', 12, '2', '5'),
(2053, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:37:50', 17, '', '2018-03-18 05:37:50'),
(2054, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:38:11', 12, '5', '6'),
(2055, 'Ticket', 109, '', 0, 'glpi (2)', '2018-03-18 05:38:11', 16, '', '2018-03-18 05:38:11'),
(2056, 'Ticket', 107, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 05:44:33', 0, '', 'Gerard Petroutchouck (11)'),
(2057, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:44:33', 150, '0', '80685'),
(2058, 'Ticket', 107, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 05:44:33', 0, '', 'Michael (12)'),
(2059, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:44:33', 12, '1', '2'),
(2060, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:44:33', 64, 'Isman (10)', 'Joel (9)'),
(2061, 'Ticket', 107, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 05:45:08', 0, '', 'Joel Wambugu (9)'),
(2062, 'Ticket', 108, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 05:46:08', 0, '', 'Gerard Petroutchouck (11)'),
(2063, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:46:08', 150, '0', '75202'),
(2064, 'Ticket', 108, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 05:46:08', 0, '', 'Kariuki Peter (6)'),
(2065, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:46:08', 12, '1', '2'),
(2066, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-03-18 05:46:08', 64, 'Isman (10)', 'Joel (9)'),
(2067, 'Ticket', 95, '', 0, 'Houssein Ali (7)', '2018-03-18 07:09:06', 12, '5', '6'),
(2068, 'Ticket', 95, '', 0, 'Houssein Ali (7)', '2018-03-18 07:09:06', 64, 'Joel (9)', 'Houssein Ali (7)'),
(2069, 'Ticket', 95, '', 0, 'Houssein Ali (7)', '2018-03-18 07:09:06', 16, '', '2018-03-18 07:09:06'),
(2070, 'Ticket', 89, '', 0, 'Joel Wambugu (9)', '2018-03-18 07:15:47', 18, '2018-03-07 17:00:00', 'NULL'),
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(2084, 'Document', 53, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-18 07:29:09', 0, '', 'Impossibilité de modifier un dossier ( ex: nom, calibre,....) (71)'),
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(2087, 'Document', 54, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-18 07:29:09', 0, '', 'Impossibilité de modifier un dossier ( ex: nom, calibre,....) (71)'),
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(2090, 'Document', 55, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-18 07:29:09', 0, '', 'Impossibilité de modifier un dossier ( ex: nom, calibre,....) (71)'),
(2091, 'Ticket', 71, 'Document', 15, 'Houssein Ali (7)', '2018-03-18 07:29:09', 0, '', 'Document : Ticket - Impossibilité de modifier un dossier ( ex: nom, calibre,....) (55)'),
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(2093, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-18 07:29:28', 17, '2018-03-13 09:07:11', 'NULL'),
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(2097, 'Document', 56, 'Ticket', 15, 'Isman Ali (10)', '2018-03-18 07:56:06', 0, '', 'Détails facture hors tournée (vide) (110)'),
(2098, 'Ticket', 110, 'Document', 15, 'Isman Ali (10)', '2018-03-18 07:56:06', 0, '', 'Document ticket 110 (56)'),
(2099, 'Ticket', 110, 'User', 15, 'Isman Ali (10)', '2018-03-18 07:56:06', 0, '', 'Isman Ali (10)'),
(2100, 'Ticket', 110, '0', 20, 'Isman Ali (10)', '2018-03-18 07:56:06', 0, '', ''),
(2101, 'Ticket', 110, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 09:44:23', 0, '', 'Joel Wambugu (9)'),
(2102, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-03-18 09:44:23', 150, '0', '7124'),
(2103, 'Ticket', 110, 'User', 15, 'Joel Wambugu (9)', '2018-03-18 09:44:23', 0, '', 'Ezekiel (13)'),
(2104, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-03-18 09:44:23', 12, '1', '2'),
(2105, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-03-18 09:44:23', 21, '&lt;p&gt;Les détails de facture hors tournée affiche vide .&lt;/p&gt;&lt;p&gt;Ci-jointe capture d\'exemple.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;Les détails de facture hors tournée affiche vide .&lt;/p&gt;n&lt;p&gt;Ci-jointe capture d\'exemple.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;'),
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(2113, 'Ticket', 94, '', 0, 'Joel Wambugu (9)', '2018-03-19 08:23:12', 16, '', '2018-03-19 08:23:12'),
(2114, 'Ticket', 94, '', 0, 'Joel Wambugu (9)', '2018-03-19 08:23:12', 17, '', '2018-03-19 08:23:12'),
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(2118, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-03-20 07:06:38', 12, '4', '2'),
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(2121, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-20 08:46:48', 64, 'Joel (9)', 'Isman (10)'),
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(2123, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (57)'),
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(2125, 'Document', 58, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2126, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (58)'),
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(2132, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (60)'),
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(2134, 'Document', 61, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2135, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (61)'),
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(2137, 'Document', 62, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2138, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (62)'),
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(2140, 'Document', 63, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2141, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (63)'),
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(2143, 'Document', 64, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2144, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (64)'),
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(2146, 'Document', 65, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2147, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (65)'),
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(2150, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (66)'),
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(2153, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (67)'),
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(2156, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (68)'),
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(2158, 'Document', 69, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2159, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (69)'),
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(2162, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (70)'),
(2163, 'Document', 70, '0', 20, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', ''),
(2164, 'Document', 71, 'Ticket', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Multiple problème dans la saisie (Urgent) (105)'),
(2165, 'Ticket', 105, 'Document', 15, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', 'Document : Ticket - Multiple problème dans la saisie (Urgent) (71)'),
(2166, 'Document', 71, '0', 20, 'Isman Ali (10)', '2018-03-20 08:46:48', 0, '', ''),
(2167, 'Ticket', 105, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-20 09:32:01', 0, '', '63'),
(2168, 'Ticket', 105, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-20 09:37:19', 0, '', '64'),
(2169, 'Ticket', 105, '', 0, 'Joel Wambugu (9)', '2018-03-20 10:09:14', 24, '', '&lt;p&gt;Le problème principal de perte de données pendant la saisie d\'index a été résolu dans la base test. Merci de tester/vérifier et confirmer.&lt;/p&gt;'),
(2170, 'Ticket', 105, '', 0, 'Joel Wambugu (9)', '2018-03-20 10:09:14', 12, '2', '5'),
(2171, 'Ticket', 105, '', 0, 'Joel Wambugu (9)', '2018-03-20 10:09:14', 17, '', '2018-03-20 10:09:14'),
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(2174, 'Document', 72, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-20 13:43:49', 0, '', 'Agent ONEAD : Reouverture (89)'),
(2175, 'Ticket', 89, 'Document', 15, 'Houssein Ali (7)', '2018-03-20 13:43:49', 0, '', 'Document : Ticket - Agent ONEAD : Reouverture (72)'),
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(2177, 'Document', 73, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-20 13:43:49', 0, '', 'Agent ONEAD : Reouverture (89)'),
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(2181, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-20 13:54:38', 17, '2018-03-06 06:26:46', 'NULL'),
(2182, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-20 13:54:38', 16, '2018-03-07 06:46:52', 'NULL'),
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(2185, 'Ticket', 102, '', 0, 'Isman Ali (10)', '2018-03-21 08:30:19', 17, '2018-03-16 14:55:29', 'NULL'),
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(2187, 'Ticket', 93, '', 0, 'Isman Ali (10)', '2018-03-21 08:32:00', 12, '5', '6'),
(2188, 'Ticket', 93, '', 0, 'Isman Ali (10)', '2018-03-21 08:32:00', 16, '2018-03-21 08:32:00', '2018-03-21 08:32:00'),
(2189, 'Ticket', 93, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-03-21 08:32:00', 0, '', '67'),
(2190, 'Ticket', 82, '', 0, 'Isman Ali (10)', '2018-03-21 08:59:23', 19, '2018-03-20 13:54:38', '2018-03-21 08:59:23'),
(2191, 'Document', 74, 'Ticket', 15, 'Isman Ali (10)', '2018-03-21 08:59:23', 0, '', 'La facture de resiliation prend une periode d\'un mois au lieu de 2 mois. (82)'),
(2192, 'Ticket', 82, 'Document', 15, 'Isman Ali (10)', '2018-03-21 08:59:23', 0, '', 'Document : Ticket - La facture de resiliation prend une periode d\'un mois au lieu de 2 mois. (74)'),
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(2195, 'Document', 75, 'Ticket', 15, 'Isman Ali (10)', '2018-03-21 09:47:39', 0, '', 'Problème d\'index (111)'),
(2196, 'Ticket', 111, 'Document', 15, 'Isman Ali (10)', '2018-03-21 09:47:39', 0, '', 'Document ticket 111 (75)'),
(2197, 'Ticket', 111, 'User', 15, 'Isman Ali (10)', '2018-03-21 09:47:39', 0, '', 'Isman Ali (10)'),
(2198, 'Ticket', 111, '0', 20, 'Isman Ali (10)', '2018-03-21 09:47:39', 0, '', ''),
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(2200, 'Document', 76, 'Ticket', 15, 'Isman Ali (10)', '2018-03-21 09:55:33', 0, '', 'Facture régule  (112)'),
(2201, 'Ticket', 112, 'Document', 15, 'Isman Ali (10)', '2018-03-21 09:55:33', 0, '', 'Document ticket 112 (76)'),
(2202, 'Ticket', 112, 'User', 15, 'Isman Ali (10)', '2018-03-21 09:55:33', 0, '', 'Isman Ali (10)'),
(2203, 'Ticket', 112, '0', 20, 'Isman Ali (10)', '2018-03-21 09:55:33', 0, '', ''),
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(2206, 'Ticket', 111, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 11:01:25', 0, '', 'Gerard Petroutchouck (11)'),
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(2208, 'Ticket', 111, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 11:01:25', 0, '', 'Ezekiel (13)'),
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(2211, 'Ticket', 111, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 11:02:09', 0, '', 'Kariuki Peter (6)'),
(2212, 'Ticket', 112, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 13:51:12', 0, '', 'Joel Wambugu (9)'),
(2213, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-21 13:51:12', 150, '0', '14595'),
(2214, 'Ticket', 112, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 13:51:12', 0, '', 'Michael (12)'),
(2215, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-21 13:51:12', 12, '1', '2'),
(2216, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-21 13:51:12', 64, 'Isman (10)', 'Joel (9)'),
(2217, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-21 13:52:04', 12, '2', '1'),
(2218, 'Ticket', 112, 'User', 16, 'Joel Wambugu (9)', '2018-03-21 13:52:04', 0, 'Michael (12)', ''),
(2219, 'Ticket', 112, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 13:52:18', 0, '', 'Ezekiel (13)'),
(2220, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-21 13:52:18', 12, '1', '2'),
(2221, 'Ticket', 112, 'User', 15, 'Joel Wambugu (9)', '2018-03-21 13:52:42', 0, '', 'Kariuki Peter (6)'),
(2222, 'Document', 77, '0', 20, 'Joel Wambugu (9)', '2018-03-21 14:10:16', 0, '', ''),
(2223, 'Document', 78, '0', 20, 'Joel Wambugu (9)', '2018-03-21 14:10:16', 0, '', ''),
(2224, 'Ticket', 100, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-21 14:10:16', 0, '', '68'),
(2225, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-21 14:10:51', 24, '', '&lt;p&gt;Les colonnes d\'Index de coupure et Index de réouverture ont été ajoutées dans les deux rapports (Gestion des dettes). Merci de tester et donner le feu vert pour le déploie'),
(2226, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-21 14:10:51', 12, '2', '5'),
(2227, 'Ticket', 100, '', 0, 'Joel Wambugu (9)', '2018-03-21 14:10:51', 17, '', '2018-03-21 14:10:51'),
(2228, 'Ticket', 97, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-21 14:37:15', 0, '', '69'),
(2229, 'Ticket', 113, 'User', 15, 'Isman Ali (10)', '2018-03-22 05:13:25', 0, '', 'Isman Ali (10)'),
(2230, 'Ticket', 113, '0', 20, 'Isman Ali (10)', '2018-03-22 05:13:25', 0, '', ''),
(2231, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-22 05:53:44', 10, '3', '2'),
(2232, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-22 05:53:44', 3, '3', '2'),
(2233, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-22 06:22:11', 12, '5', '6'),
(2234, 'Ticket', 105, '', 0, 'Isman Ali (10)', '2018-03-22 06:22:11', 16, '2018-03-22 06:22:11', '2018-03-22 06:22:11'),
(2235, 'Ticket', 105, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-03-22 06:22:11', 0, '', '70'),
(2236, 'Ticket', 100, '', 0, 'Isman Ali (10)', '2018-03-22 06:22:52', 12, '5', '6'),
(2237, 'Ticket', 100, '', 0, 'Isman Ali (10)', '2018-03-22 06:22:52', 16, '2018-03-22 06:22:52', '2018-03-22 06:22:52'),
(2238, 'Ticket', 100, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-03-22 06:22:52', 0, '', '71'),
(2239, 'Ticket', 98, '', 0, 'cron_closeticket', '2018-03-22 06:42:35', 12, '5', '6'),
(2240, 'Ticket', 98, '', 0, 'cron_closeticket', '2018-03-22 06:42:35', 16, '', '2018-03-22 06:42:35'),
(2241, 'Ticket', 67, '', 0, 'Houssein Ali (7)', '2018-03-22 06:44:13', 19, '2018-03-15 14:52:59', '2018-03-22 06:44:13'),
(2242, 'Ticket', 67, '', 0, 'Houssein Ali (7)', '2018-03-22 06:44:13', 64, 'Joel (9)', 'Houssein Ali (7)'),
(2243, 'Document', 79, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Impossibilité de créer un dossier de succession (67)'),
(2244, 'Ticket', 67, 'Document', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Document : Ticket - Impossibilité de créer un dossier de succession (79)'),
(2245, 'Document', 79, '0', 20, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', ''),
(2246, 'Document', 80, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Impossibilité de créer un dossier de succession (67)'),
(2247, 'Ticket', 67, 'Document', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Document : Ticket - Impossibilité de créer un dossier de succession (80)'),
(2248, 'Document', 80, '0', 20, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', ''),
(2249, 'Document', 81, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Impossibilité de créer un dossier de succession (67)'),
(2250, 'Ticket', 67, 'Document', 15, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', 'Document : Ticket - Impossibilité de créer un dossier de succession (81)'),
(2251, 'Document', 81, '0', 20, 'Houssein Ali (7)', '2018-03-22 06:44:13', 0, '', ''),
(2252, 'Ticket', 114, 'User', 15, 'Houssein Ali (7)', '2018-03-22 07:07:08', 0, '', 'Houssein Ali (7)'),
(2253, 'Ticket', 114, '0', 20, 'Houssein Ali (7)', '2018-03-22 07:07:08', 0, '', ''),
(2254, 'Ticket', 89, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-22 07:11:48', 0, '', '72'),
(2255, 'Ticket', 89, '', 0, 'Joel Wambugu (9)', '2018-03-22 07:12:59', 12, '4', '2'),
(2256, 'Ticket', 114, 'User', 15, 'Joel Wambugu (9)', '2018-03-22 07:23:46', 0, '', 'Joel Wambugu (9)'),
(2257, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-22 07:23:46', 150, '0', '2100'),
(2258, 'Ticket', 114, 'User', 15, 'Joel Wambugu (9)', '2018-03-22 07:23:46', 0, '', 'Michael (12)'),
(2259, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-22 07:23:46', 12, '1', '2'),
(2260, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-22 07:23:46', 64, 'Houssein Ali (7)', 'Joel (9)'),
(2261, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-03-22 08:47:03', 3, '5', '4'),
(2262, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-03-22 08:47:03', 64, 'Isman (10)', 'Joel (9)'),
(2263, 'TicketSatisfaction', 24, '0', 20, 'cron_createinquest', '2018-03-22 12:02:34', 0, '', ''),
(2264, 'TicketSatisfaction', 25, '0', 20, 'cron_createinquest', '2018-03-22 12:02:34', 0, '', ''),
(2265, 'Ticket', 113, '', 0, 'Kariuki Peter (6)', '2018-03-22 12:02:56', 3, '5', '4'),
(2266, 'Ticket', 113, '', 0, 'Kariuki Peter (6)', '2018-03-22 12:02:56', 64, 'Isman (10)', 'Peter (6)'),
(2267, 'Ticket', 113, 'User', 15, 'Kariuki Peter (6)', '2018-03-22 12:05:50', 0, '', 'Gerard Petroutchouck (11)'),
(2268, 'Ticket', 113, 'User', 15, 'Kariuki Peter (6)', '2018-03-22 12:05:50', 0, '', 'Kariuki Peter (6)'),
(2269, 'Ticket', 113, '', 0, 'Kariuki Peter (6)', '2018-03-22 12:05:50', 12, '1', '2'),
(2270, 'Ticket', 113, '', 0, 'Kariuki Peter (6)', '2018-03-22 12:05:50', 52, '1', '3'),
(2271, 'Ticket', 113, 'User', 15, 'Kariuki Peter (6)', '2018-03-22 12:06:15', 0, '', 'Joel Wambugu (9)'),
(2272, 'Document', 82, '0', 20, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', ''),
(2273, 'Document', 82, 'Ticket', 15, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', 'Calcule de devis  (115)'),
(2274, 'Ticket', 115, 'Document', 15, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', 'Document ticket 115 (82)'),
(2275, 'Document', 83, '0', 20, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', ''),
(2276, 'Document', 83, 'Ticket', 15, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', 'Calcule de devis  (115)'),
(2277, 'Ticket', 115, 'Document', 15, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', 'Document ticket 115 (83)'),
(2278, 'Ticket', 115, 'User', 15, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', 'Isman Ali (10)'),
(2279, 'Ticket', 115, '0', 20, 'Isman Ali (10)', '2018-03-22 12:16:11', 0, '', ''),
(2280, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-22 13:06:10', 24, '&lt;p&gt;Problème de rapport a été résolu dans la base test. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;L\'Abonné est question était dans la base test. Merci de retester et confirmer déploiement dans la base production.&lt;/p&gt;'),
(2281, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-22 13:06:10', 64, 'Isman (10)', 'Joel (9)'),
(2282, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-22 13:06:10', 12, '2', '5'),
(2283, 'Ticket', 102, '', 0, 'Joel Wambugu (9)', '2018-03-22 13:06:10', 17, '', '2018-03-22 13:06:10'),
(2284, 'Ticket', 67, '', 0, 'cron_closeticket', '2018-03-23 23:54:04', 12, '5', '6'),
(2285, 'Ticket', 67, '', 0, 'cron_closeticket', '2018-03-23 23:54:04', 16, '', '2018-03-23 23:54:04'),
(2286, 'Ticket', 115, '', 0, 'Joel Wambugu (9)', '2018-03-25 07:46:19', 19, '2018-03-22 12:16:11', '2018-03-25 07:46:19'),
(2287, 'Ticket', 115, '', 0, 'Joel Wambugu (9)', '2018-03-25 07:46:19', 64, 'Isman (10)', 'Joel (9)'),
(2288, 'Document', 84, 'Ticket', 15, 'Joel Wambugu (9)', '2018-03-25 07:46:19', 0, '', 'Calcule de devis  (115)'),
(2289, 'Ticket', 115, 'Document', 15, 'Joel Wambugu (9)', '2018-03-25 07:46:19', 0, '', 'Document: Ticket - Calcule de devis  (84)'),
(2290, 'Document', 84, '0', 20, 'Joel Wambugu (9)', '2018-03-25 07:46:19', 0, '', ''),
(2291, 'Ticket', 115, '', 0, 'Joel Wambugu (9)', '2018-03-25 07:47:09', 24, '', '&lt;p&gt;Après avoir pris les mêmes articles lors de la création de devis, j\'ai recréé le même devis et le montant tombe juste. Merci de créer le devis dans la base production. Ci-'),
(2292, 'Ticket', 115, '', 0, 'Joel Wambugu (9)', '2018-03-25 07:47:09', 12, '1', '5'),
(2293, 'Ticket', 115, '', 0, 'Joel Wambugu (9)', '2018-03-25 07:47:09', 17, '', '2018-03-25 07:47:09'),
(2294, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:27:07', 19, '2018-03-21 14:37:15', '2018-03-25 08:27:07'),
(2295, 'Document', 85, 'Ticket', 15, 'Joel Wambugu (9)', '2018-03-25 08:27:07', 0, '', 'Reporting (Détails de compte/ Détails indexe) (97)'),
(2296, 'Ticket', 97, 'Document', 15, 'Joel Wambugu (9)', '2018-03-25 08:27:07', 0, '', 'Document: Ticket - Reporting (Détails de compte/ Détails indexe) (85)'),
(2297, 'Document', 85, '0', 20, 'Joel Wambugu (9)', '2018-03-25 08:27:07', 0, '', ''),
(2298, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:29:25', 24, '', '&lt;p&gt; Le problème d\'affichage du rapport des index a été résolu dans la base test. Veuillez tester et confirmer.&lt;/p&gt;'),
(2299, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:29:25', 12, '2', '5'),
(2300, 'Ticket', 97, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:29:25', 17, '', '2018-03-25 08:29:25'),
(2301, 'Ticket', 78, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-25 08:34:19', 0, '', '73'),
(2302, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:34:27', 24, '', '&lt;p&gt;C’est normal que les abonnés résiliés apparaissent dans le bordereau de relève et le bordereau de repasse pour faciliter le suivi des consommations en clandestins.&lt;/p&g'),
(2303, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:34:27', 12, '2', '5'),
(2304, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-03-25 08:34:27', 17, '', '2018-03-25 08:34:27'),
(2305, 'Ticket', 114, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-25 12:33:23', 0, '', '74'),
(2306, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-25 13:21:56', 24, '', '&lt;p&gt;Meme ticket deja cree (71).&lt;/p&gt;'),
(2307, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-25 13:21:56', 12, '2', '5'),
(2308, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-25 13:21:56', 17, '', '2018-03-25 13:21:56'),
(2309, 'Document', 86, '0', 20, 'Isman Ali (10)', '2018-03-25 13:27:20', 0, '', ''),
(2310, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-25 13:27:20', 19, '2018-03-19 11:05:14', '2018-03-25 13:27:20'),
(2311, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-25 13:27:20', 64, 'Joel (9)', 'Isman (10)'),
(2312, 'Document', 86, 'Ticket', 15, 'Isman Ali (10)', '2018-03-25 13:27:20', 0, '', 'Impossibilité de modifier un dossier ( ex: nom, calibre,....) (71)'),
(2313, 'Ticket', 71, 'Document', 15, 'Isman Ali (10)', '2018-03-25 13:27:20', 0, '', 'Document ticket 71 (86)'),
(2314, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-25 13:27:20', 64, 'Joel (9)', 'Isman (10)'),
(2315, 'Ticket', 97, '', 0, 'Isman Ali (10)', '2018-03-25 13:29:33', 12, '5', '6'),
(2316, 'Ticket', 97, '', 0, 'Isman Ali (10)', '2018-03-25 13:29:33', 16, '2018-03-25 13:29:33', '2018-03-25 13:29:33'),
(2317, 'Ticket', 97, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-03-25 13:29:33', 0, '', '75'),
(2318, 'Ticket', 114, '', 0, 'Houssein Ali (7)', '2018-03-26 05:39:10', 12, '5', '2'),
(2319, 'Ticket', 114, '', 0, 'Houssein Ali (7)', '2018-03-26 05:39:10', 17, '2018-03-25 13:21:56', 'NULL'),
(2320, 'Ticket', 114, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-03-26 05:39:10', 0, '', '76'),
(2321, 'Ticket', 114, '', 0, 'Houssein Ali (7)', '2018-03-26 05:40:20', 19, '2018-03-26 05:39:10', '2018-03-26 05:40:20'),
(2322, 'Document', 87, 'Ticket', 15, 'Houssein Ali (7)', '2018-03-26 05:40:20', 0, '', 'Modification du Détails Dossier (114)'),
(2323, 'Ticket', 114, 'Document', 15, 'Houssein Ali (7)', '2018-03-26 05:40:20', 0, '', 'Document : Ticket - Modification du Détails Dossier (87)'),
(2324, 'Document', 87, '0', 20, 'Houssein Ali (7)', '2018-03-26 05:40:20', 0, '', ''),
(2325, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-26 06:10:59', 12, '2', '6'),
(2326, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-26 06:10:59', 64, 'Houssein Ali (7)', 'Joel (9)'),
(2327, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-26 06:10:59', 16, '', '2018-03-26 06:10:59'),
(2328, 'Ticket', 114, '', 0, 'Joel Wambugu (9)', '2018-03-26 06:10:59', 17, '', '2018-03-26 06:10:59'),
(2329, 'Document', 88, '0', 20, 'Isman Ali (10)', '2018-03-26 06:49:36', 0, '', ''),
(2330, 'Document', 88, 'Ticket', 15, 'Isman Ali (10)', '2018-03-26 06:49:36', 0, '', 'Erreur au niveau des indexs precedant. (116)'),
(2331, 'Ticket', 116, 'Document', 15, 'Isman Ali (10)', '2018-03-26 06:49:36', 0, '', 'Document ticket 116 (88)'),
(2332, 'Ticket', 116, 'User', 15, 'Isman Ali (10)', '2018-03-26 06:49:36', 0, '', 'Isman Ali (10)'),
(2333, 'Ticket', 116, '0', 20, 'Isman Ali (10)', '2018-03-26 06:49:36', 0, '', ''),
(2334, 'Document', 89, '0', 20, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 0, '', ''),
(2335, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 19, '2018-03-25 13:27:20', '2018-03-26 09:04:59'),
(2336, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 64, 'Isman (10)', 'Joel (9)'),
(2337, 'Document', 89, 'Ticket', 15, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 0, '', 'Impossibilité de modifier un dossier ( ex: nom, calibre,....) (71)'),
(2338, 'Ticket', 71, 'Document', 15, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 0, '', 'image_paste8536296.png (89)'),
(2339, 'Ticket', 71, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-26 09:04:59', 0, '', '77'),
(2340, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:05:52', 24, '&lt;p&gt;Solution déjà coverte dans les nouvelles fonctionnalités disponibles dans la base test.&lt;/p&gt;', '&lt;p&gt; Les modifications proposées ont été ajoutées. Merci de tester et confirmer.&lt;/p&gt;'),
(2341, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:05:52', 12, '2', '5'),
(2342, 'Ticket', 71, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:05:52', 17, '', '2018-03-26 09:05:52'),
(2343, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-26 09:21:39', 12, '5', '6'),
(2344, 'Ticket', 71, '', 0, 'Isman Ali (10)', '2018-03-26 09:21:39', 16, '2018-03-26 09:21:39', '2018-03-26 09:21:39'),
(2345, 'Ticket', 71, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-03-26 09:21:39', 0, '', '78'),
(2346, 'TicketSatisfaction', 26, '0', 20, 'cron_createinquest', '2018-03-26 09:22:38', 0, '', ''),
(2347, 'Ticket', 116, 'User', 15, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 0, '', 'Joel Wambugu (9)'),
(2348, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 150, '0', '9581'),
(2349, 'Ticket', 116, 'User', 15, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 0, '', 'Kariuki Peter (6)'),
(2350, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 12, '1', '2');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(2351, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 21, '&lt;p&gt;Le système ne récupère pas l\'index précédant au niveau des relevés.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Voir pièce joint.&lt;/p&gt;', '&lt;p&gt;Le système ne récupère pas l\'index précédant au niveau des relevés.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;Voir pièce joint.&lt;/p&gt;'),
(2352, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-03-26 09:26:41', 64, 'Isman (10)', 'Joel (9)'),
(2353, 'Ticket', 112, '', 0, 'Isman Ali (10)', '2018-03-27 06:51:58', 3, '3', '4'),
(2354, 'Ticket', 112, '', 0, 'Isman Ali (10)', '2018-03-27 06:51:58', 64, 'Joel (9)', 'Isman (10)'),
(2355, 'Ticket', 117, 'User', 15, 'Isman Ali (10)', '2018-03-27 07:25:27', 0, '', 'Isman Ali (10)'),
(2356, 'Ticket', 117, '0', 20, 'Isman Ali (10)', '2018-03-27 07:25:27', 0, '', ''),
(2357, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-03-27 09:15:37', 0, '', 'Gerard Petroutchouck (11)'),
(2358, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-03-27 09:15:37', 150, '0', '7277'),
(2359, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-03-27 09:15:37', 0, '', 'Kariuki Peter (6)'),
(2360, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-03-27 09:15:37', 12, '1', '2'),
(2361, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-03-27 09:15:37', 64, 'Isman (10)', 'Joel (9)'),
(2362, 'Document', 90, '0', 20, 'Joel Wambugu (9)', '2018-03-27 12:02:59', 0, '', ''),
(2363, 'Ticket', 104, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-27 12:02:59', 0, '', '79'),
(2364, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:04:26', 24, '', '&lt;p&gt;Le format de date a été corrigé. Merci de tester et confirmer.&lt;/p&gt;'),
(2365, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:04:26', 12, '2', '5'),
(2366, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:04:26', 17, '', '2018-03-27 12:04:26'),
(2367, 'Document', 91, '0', 20, 'Joel Wambugu (9)', '2018-03-27 12:16:36', 0, '', ''),
(2368, 'Ticket', 87, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-27 12:16:36', 0, '', '80'),
(2369, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:21:02', 24, '', '&lt;p&gt;La correction du problème des totaux vides dans le rapport de Synthèse des encaissements par région était déjà faite debut mars directement en base production.&lt;/p&gt;'),
(2370, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:21:02', 12, '2', '5'),
(2371, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-03-27 12:21:02', 17, '', '2018-03-27 12:21:02'),
(2372, 'TicketSatisfaction', 27, '0', 20, 'cron_createinquest', '2018-03-27 13:06:12', 0, '', ''),
(2373, 'TicketSatisfaction', 28, '0', 20, 'cron_createinquest', '2018-03-27 13:06:12', 0, '', ''),
(2374, 'TicketSatisfaction', 29, '0', 20, 'cron_createinquest', '2018-03-27 13:06:12', 0, '', ''),
(2375, 'Ticket', 91, 'User', 15, 'Joel Wambugu (9)', '2018-03-27 14:30:10', 0, '', 'Joel Wambugu (9)'),
(2376, 'Ticket', 91, 'User', 15, 'Joel Wambugu (9)', '2018-03-27 14:30:10', 0, '', 'Michael (12)'),
(2377, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-27 14:30:10', 64, 'Isman (10)', 'Joel (9)'),
(2378, 'Ticket', 68, 'User', 16, 'Joel Wambugu (9)', '2018-03-27 14:31:21', 0, 'Kariuki Peter (6)', ''),
(2379, 'Ticket', 89, '', 0, 'Joel Wambugu (9)', '2018-03-28 05:46:08', 12, '2', '1'),
(2380, 'Ticket', 89, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 05:46:08', 0, 'Kariuki Peter (6)', ''),
(2381, 'Ticket', 89, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 05:46:21', 0, '', 'Ezekiel (13)'),
(2382, 'Ticket', 89, '', 0, 'Joel Wambugu (9)', '2018-03-28 05:46:21', 12, '1', '2'),
(2383, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 05:50:36', 0, '', 'Michael (12)'),
(2384, 'Ticket', 117, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 05:50:56', 0, 'Kariuki Peter (6)', ''),
(2385, 'Ticket', 70, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-28 06:00:25', 0, '', '81'),
(2386, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-03-28 06:00:46', 12, '2', '4'),
(2387, 'Ticket', 72, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 06:01:32', 0, '', 'Ezekiel (13)'),
(2388, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-03-28 06:01:32', 64, 'Isman (10)', 'Joel (9)'),
(2389, 'Ticket', 72, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 06:01:55', 0, 'Kariuki Peter (6)', ''),
(2390, 'Ticket', 75, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 06:03:15', 0, '', 'Michael (12)'),
(2391, 'Ticket', 75, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 06:03:28', 0, 'Kariuki Peter (6)', ''),
(2392, 'Ticket', 75, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-28 06:05:06', 0, '', '82'),
(2393, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-03-28 06:05:23', 12, '2', '4'),
(2394, 'Ticket', 112, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 06:07:43', 0, 'Kariuki Peter (6)', ''),
(2395, 'Ticket', 111, 'User', 16, 'Joel Wambugu (9)', '2018-03-28 06:09:14', 0, 'Kariuki Peter (6)', ''),
(2396, 'Ticket', 103, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 06:10:45', 0, '', 'Michael (12)'),
(2397, 'Ticket', 118, 'User', 15, 'Isman Ali (10)', '2018-03-28 08:43:08', 0, '', 'Isman Ali (10)'),
(2398, 'Ticket', 118, '0', 20, 'Isman Ali (10)', '2018-03-28 08:43:08', 0, '', ''),
(2399, 'Ticket', 111, '', 0, 'Isman Ali (10)', '2018-03-28 08:43:29', 3, '3', '4'),
(2400, 'Ticket', 111, '', 0, 'Isman Ali (10)', '2018-03-28 08:43:29', 64, 'Joel (9)', 'Isman (10)'),
(2401, 'Ticket', 116, '', 0, 'Isman Ali (10)', '2018-03-28 08:44:27', 3, '3', '4'),
(2402, 'Ticket', 116, '', 0, 'Isman Ali (10)', '2018-03-28 08:44:27', 64, 'Joel (9)', 'Isman (10)'),
(2403, 'Ticket', 116, '', 0, 'Isman Ali (10)', '2018-03-28 08:50:10', 3, '4', '5'),
(2404, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-03-28 09:08:13', 12, '2', '4'),
(2405, 'Ticket', 108, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-28 11:08:45', 0, '', '83'),
(2406, 'Ticket', 117, '', 0, 'Kariuki Peter (6)', '2018-03-28 11:36:23', 52, '1', '4'),
(2407, 'Ticket', 117, '', 0, 'Kariuki Peter (6)', '2018-03-28 11:36:23', 64, 'Joel (9)', 'Peter (6)'),
(2408, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-28 11:40:47', 24, '&lt;p&gt;Ces problèmes sont déjà résolu dans le cadre des nouvelles fonctionnalités disponibles dans la base test.&lt;/p&gt;', '&lt;p&gt;Les corrections de cette interface ont été finalisées dans la base de test. Merci de tester et confirmer.&lt;/p&gt;'),
(2409, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-28 11:40:47', 12, '2', '5'),
(2410, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-28 11:40:47', 17, '', '2018-03-28 11:40:47'),
(2411, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-28 11:41:53', 24, '&lt;p&gt;Les corrections de cette interface ont été finalisées dans la base de test. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Les corrections de cette interface ont été finalisées dans la base de test. Merci de tester et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c'),
(2412, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-03-28 11:41:53', 17, '2018-03-28 11:40:47', '2018-03-28 11:41:53'),
(2413, 'Ticket', 117, '', 0, 'Kariuki Peter (6)', '2018-03-28 11:43:35', 12, '2', '1'),
(2414, 'Ticket', 117, 'User', 16, 'Kariuki Peter (6)', '2018-03-28 11:43:35', 0, 'Michael (12)', ''),
(2415, 'Ticket', 75, '', 0, 'Kariuki Peter (6)', '2018-03-28 11:50:20', 52, '1', '2'),
(2416, 'Ticket', 75, '', 0, 'Kariuki Peter (6)', '2018-03-28 11:50:20', 64, 'Joel (9)', 'Peter (6)'),
(2417, 'Ticket', 118, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 12:09:35', 0, '', 'Joel Wambugu (9)'),
(2418, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 12:09:35', 150, '0', '12882'),
(2419, 'Ticket', 118, 'User', 15, 'Joel Wambugu (9)', '2018-03-28 12:09:35', 0, '', 'Michael (12)'),
(2420, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 12:09:35', 12, '1', '2'),
(2421, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 12:09:35', 64, 'Isman (10)', 'Joel (9)'),
(2422, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-28 12:09:52', 12, '2', '1'),
(2423, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-28 12:09:52', 64, 'Joel (9)', 'Peter (6)'),
(2424, 'Ticket', 77, 'User', 16, 'Kariuki Peter (6)', '2018-03-28 12:09:52', 0, 'Kariuki Peter (6)', ''),
(2425, 'Ticket', 77, 'User', 15, 'Kariuki Peter (6)', '2018-03-28 12:10:18', 0, '', 'Michael (12)'),
(2426, 'Ticket', 77, '', 0, 'Kariuki Peter (6)', '2018-03-28 12:10:18', 12, '1', '2'),
(2427, 'Ticket', 73, 'User', 15, 'Kariuki Peter (6)', '2018-03-28 12:16:16', 0, '', 'Michael (12)'),
(2428, 'Ticket', 73, '', 0, 'Kariuki Peter (6)', '2018-03-28 12:16:16', 64, 'Houssein Ali (7)', 'Peter (6)'),
(2429, 'Ticket', 73, 'User', 15, 'Kariuki Peter (6)', '2018-03-28 12:17:03', 0, '', 'Ezekiel (13)'),
(2430, 'Ticket', 73, 'User', 16, 'Kariuki Peter (6)', '2018-03-28 12:17:17', 0, 'Ezekiel (13)', ''),
(2431, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:50:26', 24, '', '&lt;p&gt;Le code d\'anomalie a été ajouté&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5abbaaed690b72.06845604\" src=\"blob:http://ww'),
(2432, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:50:26', 12, '2', '5'),
(2433, 'Ticket', 118, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:50:26', 17, '', '2018-03-28 14:50:26'),
(2434, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:59:59', 24, '', '&lt;p&gt;Le numéro de ticket - 106 Période de facturation (Grands Consommateur) représente le même problème.&lt;/p&gt;'),
(2435, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:59:59', 12, '2', '5'),
(2436, 'Ticket', 112, '', 0, 'Joel Wambugu (9)', '2018-03-28 14:59:59', 17, '', '2018-03-28 14:59:59'),
(2437, 'TicketSatisfaction', 30, '0', 20, 'cron_createinquest', '2018-03-28 15:25:04', 0, '', ''),
(2438, 'TicketSatisfaction', 31, '0', 20, 'cron_createinquest', '2018-03-28 15:25:04', 0, '', ''),
(2439, 'TicketSatisfaction', 32, '0', 20, 'cron_createinquest', '2018-03-28 15:25:04', 0, '', ''),
(2440, 'TicketSatisfaction', 33, '0', 20, 'cron_createinquest', '2018-03-28 15:25:04', 0, '', ''),
(2441, 'Ticket', 77, '', 0, 'Joel Wambugu (9)', '2018-03-31 08:48:20', 24, '', '&lt;p&gt;Les quatres rapports sont maintenant disponible dans la base test. Merci de tester et confirmer pour deploiement en base de production.&lt;/p&gt;'),
(2442, 'Ticket', 77, '', 0, 'Joel Wambugu (9)', '2018-03-31 08:48:20', 64, 'Peter (6)', 'Joel (9)'),
(2443, 'Ticket', 77, '', 0, 'Joel Wambugu (9)', '2018-03-31 08:48:20', 12, '2', '5'),
(2444, 'Ticket', 77, '', 0, 'Joel Wambugu (9)', '2018-03-31 08:48:20', 17, '', '2018-03-31 08:48:20'),
(2445, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:16:40', 24, '', '&lt;p&gt;Il est maintenant possible d\'ajouter une nouvelle ligne (versement au domaine VRD) après la taxe lors de la création de devis. La fonction est disponible dans l’interface '),
(2446, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:16:40', 12, '2', '5'),
(2447, 'Ticket', 68, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:16:40', 17, '', '2018-03-31 09:16:40'),
(2448, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:20:23', 24, '', '&lt;p&gt;Ce problème de non concordance du statut a été résolu.&lt;/p&gt;'),
(2449, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:20:23', 12, '2', '5'),
(2450, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:20:23', 17, '', '2018-03-31 09:20:23'),
(2451, 'Ticket', 73, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-31 09:44:04', 0, '', '84'),
(2452, 'Ticket', 73, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:44:48', 12, '2', '4'),
(2453, 'Ticket', 74, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-03-31 09:48:17', 0, '', '85'),
(2454, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-03-31 09:48:42', 12, '2', '4'),
(2455, 'TicketSatisfaction', 34, '0', 20, 'cron_createinquest', '2018-03-31 09:52:51', 0, '', ''),
(2456, 'Ticket', 102, '', 0, 'cron_closeticket', '2018-03-31 10:34:09', 12, '5', '6'),
(2457, 'Ticket', 102, '', 0, 'cron_closeticket', '2018-03-31 10:34:09', 16, '', '2018-03-31 10:34:09'),
(2458, 'Ticket', 119, 'User', 15, 'Isman Ali (10)', '2018-04-01 08:10:37', 0, '', 'Isman Ali (10)'),
(2459, 'Ticket', 119, '0', 20, 'Isman Ali (10)', '2018-04-01 08:10:37', 0, '', ''),
(2460, 'Ticket', 119, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:28:18', 24, '', '&lt;p&gt;Cette affirmation a été confirmée comme fausse.&lt;/p&gt;'),
(2461, 'Ticket', 119, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:28:18', 64, 'Isman (10)', 'Joel (9)'),
(2462, 'Ticket', 119, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:28:18', 12, '1', '5'),
(2463, 'Ticket', 119, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:28:18', 17, '', '2018-04-01 10:28:18'),
(2464, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:30:46', 24, '', '&lt;p&gt;Cette possibilité est prévue pour plus tard. Toute demande de changement de statut sera traitée par ASPA-SULIS.&lt;/p&gt;'),
(2465, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:30:46', 64, 'Peter (6)', 'Joel (9)'),
(2466, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:30:46', 12, '1', '5'),
(2467, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-04-01 10:30:46', 17, '', '2018-04-01 10:30:46'),
(2468, 'Ticket', 119, '0', 13, 'Isman Ali (10)', '2018-04-01 12:18:35', 0, '', ''),
(2469, 'Ticket', 117, '', 0, 'Isman Ali (10)', '2018-04-02 13:33:16', 12, '5', '1'),
(2470, 'Ticket', 117, '', 0, 'Isman Ali (10)', '2018-04-02 13:33:16', 17, '2018-04-01 10:30:46', 'NULL'),
(2471, 'Ticket', 117, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-02 13:33:16', 0, '', '86'),
(2472, 'Ticket', 78, '', 0, 'cron_closeticket', '2018-04-03 05:19:15', 12, '5', '6'),
(2473, 'Ticket', 78, '', 0, 'cron_closeticket', '2018-04-03 05:19:15', 16, '', '2018-04-03 05:19:15'),
(2474, 'Ticket', 115, '', 0, 'cron_closeticket', '2018-04-03 05:19:15', 12, '5', '6'),
(2475, 'Ticket', 115, '', 0, 'cron_closeticket', '2018-04-03 05:19:15', 16, '', '2018-04-03 05:19:15'),
(2476, 'Ticket', 120, 'User', 15, 'Isman Ali (10)', '2018-04-03 07:08:27', 0, '', 'Isman Ali (10)'),
(2477, 'Ticket', 120, '0', 20, 'Isman Ali (10)', '2018-04-03 07:08:27', 0, '', ''),
(2478, 'Ticket', 121, 'User', 15, 'Isman Ali (10)', '2018-04-03 07:11:49', 0, '', 'Isman Ali (10)'),
(2479, 'Ticket', 121, '0', 20, 'Isman Ali (10)', '2018-04-03 07:11:49', 0, '', ''),
(2480, 'Document', 92, '0', 20, 'Isman Ali (10)', '2018-04-03 07:14:10', 0, '', ''),
(2481, 'Ticket', 121, '', 0, 'Isman Ali (10)', '2018-04-03 07:14:10', 21, '&lt;p&gt;Lorsqu\'on veut consulter les factures provisoires de Janvier ou février,un page blanche s\'affiche.&lt;/p&gt;', '&lt;p&gt;Lorsqu&#039;on veut consulter les factures provisoires de Janvier ou f&eacute;vrier,un page blanche s&#039;affiche.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;a '),
(2482, 'Ticket', 121, '', 0, 'Isman Ali (10)', '2018-04-03 07:14:56', 1, 'Impossible de consulter les factures provisaire anterieur', 'Impossible de consulter les factures provisoire anterieur'),
(2483, 'Ticket', 121, '', 0, 'Isman Ali (10)', '2018-04-03 07:14:56', 21, '&lt;p&gt;Lorsqu&#039;on veut consulter les factures provisoires de Janvier ou f&eacute;vrier,un page blanche s&#039;affiche.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;a ', '&lt;p&gt;Lorsqu\'on veut consulter les factures provisoires de Janvier ou février,un page blanche s\'affiche.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt; &lt;a href=\"http://www.sulisea.'),
(2484, 'Ticket', 121, '', 0, 'Isman Ali (10)', '2018-04-03 07:15:19', 19, '2018-04-03 07:14:56', '2018-04-03 07:15:19'),
(2485, 'Document', 92, 'Ticket', 15, 'Isman Ali (10)', '2018-04-03 07:15:19', 0, '', 'Impossible de consulter les factures provisoire anterieur (121)'),
(2486, 'Ticket', 121, 'Document', 15, 'Isman Ali (10)', '2018-04-03 07:15:19', 0, '', 'Document ticket 121 (92)'),
(2487, 'Ticket', 121, '', 0, 'Isman Ali (10)', '2018-04-03 07:15:19', 21, '&lt;p&gt;Lorsqu\'on veut consulter les factures provisoires de Janvier ou février,un page blanche s\'affiche.&lt;/p&gt;\n&lt;p&gt; &lt;/p&gt;\n&lt;p&gt; &lt;a href=\"http://www.sulisea.', '&lt;p&gt;Lorsqu\'on veut consulter les factures provisoires de Janvier ou février,un page blanche s\'affiche.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt'),
(2488, 'Document', 93, '0', 20, 'Isman Ali (10)', '2018-04-03 09:10:16', 0, '', ''),
(2489, 'Document', 93, 'Ticket', 15, 'Isman Ali (10)', '2018-04-03 09:10:16', 0, '', 'Probleme d\'indexe precedent (122)'),
(2490, 'Ticket', 122, 'Document', 15, 'Isman Ali (10)', '2018-04-03 09:10:16', 0, '', 'Document ticket 122 (93)'),
(2491, 'Ticket', 122, 'User', 15, 'Isman Ali (10)', '2018-04-03 09:10:16', 0, '', 'Isman Ali (10)'),
(2492, 'Ticket', 122, '0', 20, 'Isman Ali (10)', '2018-04-03 09:10:16', 0, '', ''),
(2493, 'Document', 94, '0', 20, 'Isman Ali (10)', '2018-04-03 09:18:49', 0, '', ''),
(2494, 'Document', 94, 'Ticket', 15, 'Isman Ali (10)', '2018-04-03 09:18:49', 0, '', 'Fausse indexe de depart (123)'),
(2495, 'Ticket', 123, 'Document', 15, 'Isman Ali (10)', '2018-04-03 09:18:49', 0, '', 'Document ticket 123 (94)'),
(2496, 'Ticket', 123, 'User', 15, 'Isman Ali (10)', '2018-04-03 09:18:49', 0, '', 'Isman Ali (10)'),
(2497, 'Ticket', 123, '0', 20, 'Isman Ali (10)', '2018-04-03 09:18:49', 0, '', ''),
(2498, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:17:15', 150, '0', '4000'),
(2499, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:17:15', 64, 'Isman (10)', 'Joel (9)'),
(2500, 'Ticket', 123, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-03 10:17:15', 0, '', '87'),
(2501, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:18:29', 12, '1', '4'),
(2502, 'Ticket', 120, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:21:55', 150, '0', '11670'),
(2503, 'Ticket', 120, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:21:55', 64, 'Isman (10)', 'Joel (9)'),
(2504, 'Ticket', 120, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-03 10:21:55', 0, '', '88'),
(2505, 'Ticket', 120, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:22:15', 12, '1', '4'),
(2506, 'Ticket', 121, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:27:29', 24, '', '&lt;p&gt;La facturation provisoire n\'est disponible que pour l\'emission en cours. Les chefs de Zones doivent garder des copies papier et une version électronique.&lt;/p&gt;'),
(2507, 'Ticket', 121, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:27:29', 64, 'Isman (10)', 'Joel (9)'),
(2508, 'Ticket', 121, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:27:29', 12, '1', '5'),
(2509, 'Ticket', 121, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:27:29', 17, '', '2018-04-03 10:27:29'),
(2510, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:30:45', 150, '0', '5394'),
(2511, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:30:45', 64, 'Isman (10)', 'Joel (9)'),
(2512, 'Ticket', 122, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-03 10:30:45', 0, '', '89'),
(2513, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-03 10:31:08', 12, '1', '4'),
(2514, 'Document', 95, '0', 20, 'Joel Wambugu (9)', '2018-04-03 11:02:43', 0, '', ''),
(2515, 'Ticket', 89, 'TicketFollowup', 18, 'Joel Wambugu (9)', '2018-04-03 11:02:43', 0, '', '72'),
(2516, 'Ticket', 89, '', 0, 'Joel Wambugu (9)', '2018-04-03 11:59:27', 12, '2', '4'),
(2517, 'Ticket', 106, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 12:52:04', 0, '', 'Ezekiel (13)'),
(2518, 'Ticket', 106, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 12:52:11', 0, 'Kariuki Peter (6)', ''),
(2519, 'Ticket', 74, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 12:53:00', 0, '', 'Ezekiel (13)'),
(2520, 'Ticket', 74, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 12:58:18', 0, 'Kariuki Peter (6)', ''),
(2521, 'Ticket', 116, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 12:59:27', 0, '', 'Joel Wambugu (9)'),
(2522, 'Ticket', 116, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 12:59:37', 0, 'Joel Wambugu (9)', ''),
(2523, 'Ticket', 116, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 13:00:01', 0, '', 'Michael (12)'),
(2524, 'Ticket', 116, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:00:15', 0, 'Kariuki Peter (6)', ''),
(2525, 'Ticket', 73, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:05:10', 0, 'Michael (12)', ''),
(2526, 'Ticket', 73, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 13:06:33', 0, '', 'Ezekiel (13)'),
(2527, 'Ticket', 103, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:40:45', 0, 'Kariuki Peter (6)', ''),
(2528, 'Ticket', 55, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 13:42:23', 0, '', 'Michael (12)'),
(2529, 'Ticket', 55, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:43:08', 0, 'Kariuki Peter (6)', ''),
(2530, 'Ticket', 73, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:44:06', 0, 'Kariuki Peter (6)', ''),
(2531, 'Ticket', 96, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 13:46:54', 0, '', 'Michael (12)'),
(2532, 'Ticket', 96, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:47:39', 0, 'Kariuki Peter (6)', ''),
(2533, 'Ticket', 108, 'User', 15, 'Joel Wambugu (9)', '2018-04-03 13:48:43', 0, '', 'Michael (12)'),
(2534, 'Ticket', 108, 'User', 16, 'Joel Wambugu (9)', '2018-04-03 13:49:27', 0, 'Kariuki Peter (6)', ''),
(2535, 'Ticket', 124, 'User', 15, 'Isman Ali (10)', '2018-04-04 06:04:09', 0, '', 'Isman Ali (10)'),
(2536, 'Ticket', 124, '0', 20, 'Isman Ali (10)', '2018-04-04 06:04:09', 0, '', ''),
(2537, 'Document', 96, '0', 20, 'Isman Ali (10)', '2018-04-04 06:08:30', 0, '', ''),
(2538, 'Document', 96, 'Ticket', 15, 'Isman Ali (10)', '2018-04-04 06:08:30', 0, '', 'Erreur au niveau des indexs precedant au niveau de la facturation. (125)'),
(2539, 'Ticket', 125, 'Document', 15, 'Isman Ali (10)', '2018-04-04 06:08:30', 0, '', 'Document ticket 125 (96)'),
(2540, 'Ticket', 125, 'User', 15, 'Isman Ali (10)', '2018-04-04 06:08:30', 0, '', 'Isman Ali (10)'),
(2541, 'Ticket', 125, '0', 20, 'Isman Ali (10)', '2018-04-04 06:08:30', 0, '', ''),
(2542, 'Ticket', 126, 'User', 15, 'Isman Ali (10)', '2018-04-04 06:28:22', 0, '', 'Isman Ali (10)'),
(2543, 'Ticket', 126, '0', 20, 'Isman Ali (10)', '2018-04-04 06:28:22', 0, '', ''),
(2544, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 06:34:33', 24, '', '&lt;p&gt;Pas de document joint.&lt;/p&gt;'),
(2545, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 06:34:33', 64, 'Isman (10)', 'Joel (9)'),
(2546, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 06:34:33', 12, '1', '5'),
(2547, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 06:34:33', 17, '', '2018-04-04 06:34:33'),
(2548, 'Ticket', 87, '', 0, 'cron_closeticket', '2018-04-04 06:36:42', 12, '5', '6'),
(2549, 'Ticket', 87, '', 0, 'cron_closeticket', '2018-04-04 06:36:42', 16, '', '2018-04-04 06:36:42'),
(2550, 'Ticket', 104, '', 0, 'cron_closeticket', '2018-04-04 06:36:42', 12, '5', '6'),
(2551, 'Ticket', 104, '', 0, 'cron_closeticket', '2018-04-04 06:36:42', 16, '', '2018-04-04 06:36:42'),
(2552, 'Document', 97, '0', 20, 'Isman Ali (10)', '2018-04-04 06:41:49', 0, '', ''),
(2553, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 06:41:49', 21, '&lt;p&gt;Au niveau des échéanciers,la date d\'échéance est incorrect.&lt;/p&gt;\n&lt;p&gt;Voir exemple en pièce joint.&lt;/p&gt;', '&lt;p&gt;Au niveau des &eacute;ch&eacute;anciers,la date d&#039;&eacute;ch&eacute;ance est incorrect.&lt;/p&gt;&lt;p&gt;Voir exemple en pi&egrave;ce joint.&lt;/p&gt;&lt;p&gt;&nbsp;'),
(2554, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 06:41:49', 64, 'Joel (9)', 'Isman (10)'),
(2555, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 06:44:50', 12, '5', '1'),
(2556, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 06:44:50', 17, '2018-04-04 06:34:33', 'NULL'),
(2557, 'Ticket', 126, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-04 06:44:50', 0, '', '90'),
(2558, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-04 07:01:24', 12, '6', '2'),
(2559, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-04 07:01:24', 17, '2018-03-27 12:04:26', 'NULL'),
(2560, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-04 07:01:24', 16, '2018-04-04 06:36:42', 'NULL'),
(2561, 'Ticket', 104, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-04 07:01:24', 0, '', '91'),
(2562, 'Ticket', 91, '', 0, 'Houssein Ali (7)', '2018-04-04 07:10:39', 12, '5', '6'),
(2563, 'Ticket', 91, '', 0, 'Houssein Ali (7)', '2018-04-04 07:10:39', 64, 'Joel (9)', 'Houssein Ali (7)'),
(2564, 'Ticket', 91, '', 0, 'Houssein Ali (7)', '2018-04-04 07:10:39', 16, '', '2018-04-04 07:10:39'),
(2565, 'Ticket', 68, '', 0, 'Houssein Ali (7)', '2018-04-04 07:12:18', 12, '5', '6'),
(2566, 'Ticket', 68, '', 0, 'Houssein Ali (7)', '2018-04-04 07:12:18', 64, 'Joel (9)', 'Houssein Ali (7)'),
(2567, 'Ticket', 68, '', 0, 'Houssein Ali (7)', '2018-04-04 07:12:18', 16, '', '2018-04-04 07:12:18'),
(2568, 'Ticket', 126, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-04 07:13:11', 0, '', '92'),
(2569, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 07:26:17', 24, '&lt;p&gt;Pas de document joint.&lt;/p&gt;', '&lt;p&gt; Il ne s\'agit pas d\'un problème du système. 1er date d\'échéance est manuellement saisie par l\'utilisateur. On a eu ce problème avec Houssein je lui ai expliqué. Ali Asso d'),
(2570, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 07:26:17', 12, '1', '5'),
(2571, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 07:26:17', 17, '', '2018-04-04 07:26:17'),
(2572, 'TicketSatisfaction', 35, '0', 20, 'cron_createinquest', '2018-04-04 07:50:28', 0, '', ''),
(2573, 'TicketSatisfaction', 36, '0', 20, 'cron_createinquest', '2018-04-04 07:50:28', 0, '', ''),
(2574, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:16:55', 52, '1', '2'),
(2575, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:16:55', 64, 'Isman (10)', 'Joel (9)'),
(2576, 'Document', 98, '0', 20, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', ''),
(2577, 'Document', 98, 'Ticket', 15, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', 'Les tarifs de caution par diametre et par categorie  (127)'),
(2578, 'Ticket', 127, 'Document', 15, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', 'Document ticket 127 (98)'),
(2579, 'Document', 99, '0', 20, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', ''),
(2580, 'Ticket', 127, 'User', 15, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', 'Houssein Ali (7)'),
(2581, 'Ticket', 127, '0', 20, 'Houssein Ali (7)', '2018-04-04 08:17:04', 0, '', ''),
(2582, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:19:02', 24, '&lt;p&gt;Le format de date a été corrigé. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Le format de date a été corrigé. Merci de tester dans la base 9092 et confirmer&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ac48a63a59f75.273'),
(2583, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:19:02', 64, 'Isman (10)', 'Joel (9)'),
(2584, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:19:02', 12, '2', '5'),
(2585, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:19:02', 17, '', '2018-04-04 08:19:02'),
(2586, 'Ticket', 125, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:33:01', 24, '', '&lt;p&gt;Il y a déjà un ticket sur les index de janvier-mars. Lors d\'une réunion avec Mariam/Houssein, les chefs de zones doivent fournir une liste des tous les abonnes ayant des p'),
(2587, 'Ticket', 125, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:33:01', 64, 'Isman (10)', 'Joel (9)'),
(2588, 'Ticket', 125, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:33:01', 12, '1', '5'),
(2589, 'Ticket', 125, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:33:01', 17, '', '2018-04-04 08:33:01'),
(2590, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:51:52', 24, '', '&lt;p&gt; L\'option d\'impression par Etat et Sans Etat a été ajoutée. Veuillez tester et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(2591, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:51:52', 12, '2', '5'),
(2592, 'Ticket', 103, '', 0, 'Joel Wambugu (9)', '2018-04-04 08:51:52', 17, '', '2018-04-04 08:51:52'),
(2593, 'Document', 100, '0', 20, 'Joel Wambugu (9)', '2018-04-04 09:02:29', 0, '', ''),
(2594, 'Document', 101, '0', 20, 'Joel Wambugu (9)', '2018-04-04 09:02:29', 0, '', ''),
(2595, 'Document', 102, '0', 20, 'Joel Wambugu (9)', '2018-04-04 09:02:29', 0, '', ''),
(2596, 'Ticket', 82, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-04 09:02:29', 0, '', '93'),
(2597, 'Ticket', 82, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:04:00', 24, '&lt;p&gt;Le probleme est deja resolu merci de tester dans la base test.&lt;/p&gt;', '&lt;p&gt;Le probleme est deja resolu dans la base test 9092. Le systeme prend les 2 mois comme prevu.&lt;/p&gt;'),
(2598, 'Ticket', 82, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:04:00', 12, '2', '5'),
(2599, 'Ticket', 82, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:04:00', 17, '', '2018-04-04 09:04:00'),
(2600, 'Document', 103, '0', 20, 'Isman Ali (10)', '2018-04-04 09:07:04', 0, '', ''),
(2601, 'Document', 103, 'Ticket', 15, 'Isman Ali (10)', '2018-04-04 09:07:04', 0, '', 'Facture impayée  (128)'),
(2602, 'Ticket', 128, 'Document', 15, 'Isman Ali (10)', '2018-04-04 09:07:04', 0, '', 'Document ticket 128 (103)'),
(2603, 'Ticket', 128, 'User', 15, 'Isman Ali (10)', '2018-04-04 09:07:04', 0, '', 'Isman Ali (10)'),
(2604, 'Ticket', 128, '0', 20, 'Isman Ali (10)', '2018-04-04 09:07:04', 0, '', ''),
(2605, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:11:42', 24, '', '&lt;p&gt;Il y a déjà un ticket sur les index précédents - Merci de ne plus créer un ticket sur les index précédents, Il a été convenu que les Chefs de zones doivent nous envoyer un'),
(2606, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:11:42', 12, '4', '5'),
(2607, 'Ticket', 122, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:11:42', 17, '', '2018-04-04 09:11:42'),
(2608, 'Document', 104, '0', 20, 'Isman Ali (10)', '2018-04-04 09:15:58', 0, '', ''),
(2609, 'Document', 104, 'Ticket', 15, 'Isman Ali (10)', '2018-04-04 09:15:58', 0, '', 'Bordereau de relève  (129)'),
(2610, 'Ticket', 129, 'Document', 15, 'Isman Ali (10)', '2018-04-04 09:15:58', 0, '', 'Document ticket 129 (104)'),
(2611, 'Ticket', 129, 'User', 15, 'Isman Ali (10)', '2018-04-04 09:15:58', 0, '', 'Isman Ali (10)'),
(2612, 'Ticket', 129, '0', 20, 'Isman Ali (10)', '2018-04-04 09:15:58', 0, '', ''),
(2613, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:23:16', 150, '0', '572'),
(2614, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:23:16', 64, 'Isman (10)', 'Joel (9)'),
(2615, 'Ticket', 129, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-04 09:23:16', 0, '', '94'),
(2616, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:23:53', 12, '1', '4'),
(2617, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 09:26:05', 12, '4', '1'),
(2618, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 09:26:05', 64, 'Joel (9)', 'Isman (10)'),
(2619, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:30:37', 12, '1', '4'),
(2620, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 09:30:37', 64, 'Isman (10)', 'Joel (9)'),
(2621, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 09:32:23', 12, '5', '1'),
(2622, 'Ticket', 126, '', 0, 'Isman Ali (10)', '2018-04-04 09:32:23', 17, '2018-04-04 07:26:17', 'NULL'),
(2623, 'Ticket', 126, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-04 09:32:23', 0, '', '95'),
(2624, 'Ticket', 126, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-04 09:53:27', 0, '', '96'),
(2625, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 10:06:02', 12, '4', '1'),
(2626, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 10:06:02', 64, 'Joel (9)', 'Isman (10)'),
(2627, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 10:06:28', 3, '3', '4'),
(2628, 'Ticket', 129, 'User', 15, 'Joel Wambugu (9)', '2018-04-04 11:29:56', 0, '', 'Joel Wambugu (9)'),
(2629, 'Ticket', 129, 'User', 15, 'Joel Wambugu (9)', '2018-04-04 11:29:56', 0, '', 'Michael (12)'),
(2630, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:29:56', 12, '1', '2'),
(2631, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:29:56', 64, 'Isman (10)', 'Joel (9)'),
(2632, 'Ticket', 129, 'User', 15, 'Joel Wambugu (9)', '2018-04-04 11:31:11', 0, '', 'Kariuki Peter (6)'),
(2633, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:34:56', 12, '2', '4'),
(2634, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:39:03', 12, '1', '4'),
(2635, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:39:03', 21, '&lt;p&gt;Au niveau des &eacute;ch&eacute;anciers,la date d&#039;&eacute;ch&eacute;ance est incorrect.&lt;/p&gt;&lt;p&gt;Voir exemple en pi&egrave;ce joint.&lt;/p&gt;&lt;p&gt;&nbsp;', '&lt;p&gt;Au niveau des échéanciers,la date d\'échéance est incorrect.&lt;/p&gt;n&lt;p&gt;Voir exemple en pièce joint.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt; &'),
(2636, 'Ticket', 128, 'User', 15, 'Joel Wambugu (9)', '2018-04-04 11:39:35', 0, '', 'Joel Wambugu (9)'),
(2637, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:39:35', 150, '0', '9609'),
(2638, 'Ticket', 128, 'User', 15, 'Joel Wambugu (9)', '2018-04-04 11:39:35', 0, '', 'Ezekiel (13)'),
(2639, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:39:35', 12, '1', '2'),
(2640, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2018-04-04 11:39:35', 64, 'Isman (10)', 'Joel (9)'),
(2641, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 11:46:16', 12, '4', '1'),
(2642, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 11:46:16', 3, '4', '5'),
(2643, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-04 11:46:16', 64, 'Joel (9)', 'Isman (10)'),
(2644, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 12:00:37', 24, '&lt;p&gt; Il ne s\'agit pas d\'un problème du système. 1er date d\'échéance est manuellement saisie par l\'utilisateur. On a eu ce problème avec Houssein je lui ai expliqué. Ali Asso d', '&lt;p&gt;Il ne s\'agit pas d\'un problème du système. 1er date d\'échéance est manuellement saisie par l\'utilisateur. On a eu ce problème avec Houssein je lui ai expliqué. Ali Asso du'),
(2645, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 12:00:37', 12, '4', '5'),
(2646, 'Ticket', 126, '', 0, 'Joel Wambugu (9)', '2018-04-04 12:00:37', 17, '', '2018-04-04 12:00:37'),
(2647, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 13:35:53', 12, '1', '4'),
(2648, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-04 13:35:53', 64, 'Isman (10)', 'Joel (9)'),
(2649, 'Ticket', 112, '', 0, 'cron_closeticket', '2018-04-05 07:54:56', 12, '5', '6'),
(2650, 'Ticket', 112, '', 0, 'cron_closeticket', '2018-04-05 07:54:56', 16, '', '2018-04-05 07:54:56'),
(2651, 'Ticket', 118, '', 0, 'cron_closeticket', '2018-04-05 07:54:56', 12, '5', '6'),
(2652, 'Ticket', 118, '', 0, 'cron_closeticket', '2018-04-05 07:54:56', 16, '', '2018-04-05 07:54:56'),
(2653, 'TicketSatisfaction', 37, '0', 20, 'cron_createinquest', '2018-04-05 12:23:00', 0, '', ''),
(2654, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:37:05', 24, '', '&lt;p&gt;Ce problème est maintenant résolu. Le système adopte l\'index de résiliation après réouverture d\'abonnement mais seulement pour les résiliations effectuées avant la générat'),
(2655, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:37:05', 64, 'Isman (10)', 'Joel (9)'),
(2656, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:37:05', 12, '2', '5'),
(2657, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:37:05', 17, '', '2018-04-06 18:37:05'),
(2658, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:41:31', 24, '', '&lt;p&gt;Ce problème est maintenant résolu. Le système adopte l\'index saisi lors de la création de facture de régul mais seulement si  l’annulation de facture et correction éventue'),
(2659, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:41:31', 12, '2', '5'),
(2660, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:41:31', 17, '', '2018-04-06 18:41:31'),
(2661, 'Ticket', 72, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-06 18:46:15', 0, '', '97'),
(2662, 'Ticket', 116, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-06 18:49:04', 0, '', '98'),
(2663, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-06 18:49:31', 12, '2', '4'),
(2664, 'TicketSatisfaction', 38, '0', 20, 'cron_createinquest', '2018-04-08 07:25:25', 0, '', ''),
(2665, 'TicketSatisfaction', 39, '0', 20, 'cron_createinquest', '2018-04-08 07:25:25', 0, '', ''),
(2666, 'TicketSatisfaction', 40, '0', 20, 'cron_createinquest', '2018-04-08 07:25:25', 0, '', ''),
(2667, 'Ticket', 77, '', 0, 'cron_closeticket', '2018-04-08 07:27:08', 12, '5', '6'),
(2668, 'Ticket', 77, '', 0, 'cron_closeticket', '2018-04-08 07:27:08', 16, '', '2018-04-08 07:27:08'),
(2669, 'Ticket', 101, '', 0, 'cron_closeticket', '2018-04-08 07:27:08', 12, '5', '6'),
(2670, 'Ticket', 101, '', 0, 'cron_closeticket', '2018-04-08 07:27:08', 16, '', '2018-04-08 07:27:08'),
(2671, 'Document', 105, '0', 20, 'Isman Ali (10)', '2018-04-08 09:38:21', 0, '', ''),
(2672, 'Document', 105, 'Ticket', 15, 'Isman Ali (10)', '2018-04-08 09:38:21', 0, '', 'Impossibilité d\\\\\'annuler un encaissement par virement. (130)'),
(2673, 'Ticket', 130, 'Document', 15, 'Isman Ali (10)', '2018-04-08 09:38:21', 0, '', 'Document ticket 130 (105)'),
(2674, 'Ticket', 130, 'User', 15, 'Isman Ali (10)', '2018-04-08 09:38:21', 0, '', 'Isman Ali (10)'),
(2675, 'Ticket', 130, '0', 20, 'Isman Ali (10)', '2018-04-08 09:38:21', 0, '', ''),
(2676, 'TicketSatisfaction', 41, '0', 20, 'cron_createinquest', '2018-04-10 12:36:39', 0, '', ''),
(2677, 'TicketSatisfaction', 42, '0', 20, 'cron_createinquest', '2018-04-10 12:36:39', 0, '', ''),
(2678, 'Ticket', 121, '', 0, 'cron_closeticket', '2018-04-11 05:10:06', 12, '5', '6'),
(2679, 'Ticket', 121, '', 0, 'cron_closeticket', '2018-04-11 05:10:06', 16, '', '2018-04-11 05:10:06'),
(2680, 'Profile', 9, '', 0, 'glpi (2)', '2018-04-11 05:59:15', 102, '201743', '234511'),
(2681, 'Profile', 9, '', 0, 'glpi (2)', '2018-04-11 06:01:27', 102, '234511', '201743'),
(2682, 'Group', 2, '', 0, 'glpi (2)', '2018-04-11 06:10:47', 12, '0', '1'),
(2683, 'Ticket', 116, 'Group', 15, 'glpi (2)', '2018-04-11 06:12:14', 0, '', 'Onead Admin (2)'),
(2684, 'Ticket', 116, '', 0, 'glpi (2)', '2018-04-11 06:12:14', 64, 'Joel (9)', 'glpi (2)'),
(2685, 'Ticket', 116, 'Group', 16, 'glpi (2)', '2018-04-11 06:13:45', 0, 'Onead Admin (2)', ''),
(2686, 'Ticket', 131, 'User', 15, 'Isman Ali (10)', '2018-04-11 09:18:23', 0, '', 'Isman Ali (10)'),
(2687, 'Ticket', 131, '0', 20, 'Isman Ali (10)', '2018-04-11 09:18:23', 0, '', ''),
(2688, 'Document', 106, '0', 20, 'Isman Ali (10)', '2018-04-11 09:19:25', 0, '', ''),
(2689, 'Ticket', 131, '', 0, 'Isman Ali (10)', '2018-04-11 09:19:25', 19, '2018-04-11 09:18:23', '2018-04-11 09:19:25'),
(2690, 'Document', 106, 'Ticket', 15, 'Isman Ali (10)', '2018-04-11 09:19:25', 0, '', 'Code payeur (Affichage et modification) (131)'),
(2691, 'Ticket', 131, 'Document', 15, 'Isman Ali (10)', '2018-04-11 09:19:25', 0, '', 'Document ticket 131 (106)'),
(2692, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-11 11:29:50', 12, '4', '1'),
(2693, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-11 11:29:50', 64, 'glpi (2)', 'Joel (9)'),
(2694, 'Ticket', 116, 'User', 16, 'Joel Wambugu (9)', '2018-04-11 11:29:50', 0, 'Michael (12)', ''),
(2695, 'Ticket', 116, 'Group', 15, 'Joel Wambugu (9)', '2018-04-11 11:30:18', 0, '', 'Onead Admin (2)'),
(2696, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-11 11:30:18', 12, '1', '2'),
(2697, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:01:12', 24, '', '&lt;p&gt;Modification de code payeur est déjà prévu dans l\'interface transfert des dettes de l’état/prise en charge de l’état (tickets 73 et 74).&lt;/p&gt;'),
(2698, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:01:12', 64, 'Isman (10)', 'Joel (9)'),
(2699, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:01:12', 12, '1', '5'),
(2700, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:01:12', 17, '', '2018-04-11 13:01:12'),
(2701, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:10:33', 12, '2', '4'),
(2702, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:15:47', 24, '', '&lt;p&gt; Un filtre par Abonné Etat et Sans Etat a été développé et déployé.&lt;/p&gt;'),
(2703, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:15:47', 12, '2', '5'),
(2704, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:15:47', 17, '', '2018-04-11 13:15:47'),
(2705, 'Ticket', 130, 'User', 15, 'Joel Wambugu (9)', '2018-04-11 13:44:38', 0, '', 'Joel Wambugu (9)'),
(2706, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:44:38', 150, '0', '274256'),
(2707, 'Ticket', 130, 'User', 15, 'Joel Wambugu (9)', '2018-04-11 13:44:38', 0, '', 'Ezekiel (13)'),
(2708, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:44:38', 12, '1', '2'),
(2709, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:44:38', 64, 'Isman (10)', 'Joel (9)'),
(2710, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:47:34', 12, '4', '1'),
(2711, 'Ticket', 55, 'User', 16, 'Joel Wambugu (9)', '2018-04-11 13:47:34', 0, 'Michael (12)', ''),
(2712, 'Ticket', 55, 'Group', 15, 'Joel Wambugu (9)', '2018-04-11 13:47:51', 0, '', 'Onead Admin (2)'),
(2713, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:47:51', 12, '1', '2'),
(2714, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:48:37', 12, '4', '1'),
(2715, 'Ticket', 129, 'User', 16, 'Joel Wambugu (9)', '2018-04-11 13:48:37', 0, 'Michael (12)', ''),
(2716, 'Ticket', 129, 'Group', 15, 'Joel Wambugu (9)', '2018-04-11 13:49:32', 0, '', 'Onead Admin (2)'),
(2717, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-11 13:49:32', 12, '1', '2'),
(2718, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-12 07:05:08', 12, '2', '4'),
(2719, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-04-12 07:05:47', 12, '2', '4'),
(2720, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-12 07:30:03', 12, '4', '1'),
(2721, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-12 07:30:03', 64, 'Joel (9)', 'Isman (10)'),
(2722, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-12 08:15:30', 12, '1', '4'),
(2723, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-12 08:15:30', 64, 'Isman (10)', 'Joel (9)'),
(2724, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-12 12:58:34', 24, '', '&lt;p&gt;Pas de documents de supports pour traiter ce ticket.&lt;/p&gt;'),
(2725, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-12 12:58:34', 12, '1', '5'),
(2726, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-12 12:58:34', 17, '', '2018-04-12 12:58:34'),
(2727, 'Ticket', 82, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2728, 'Ticket', 82, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2729, 'Ticket', 103, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2730, 'Ticket', 103, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2731, 'Ticket', 104, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2732, 'Ticket', 104, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2733, 'Ticket', 122, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2734, 'Ticket', 122, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2735, 'Ticket', 125, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2736, 'Ticket', 125, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2737, 'Ticket', 126, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 12, '5', '6'),
(2738, 'Ticket', 126, '', 0, 'cron_closeticket', '2018-04-12 13:06:52', 16, '', '2018-04-12 13:06:52'),
(2739, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-12 13:38:55', 12, '4', '1'),
(2740, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-12 13:38:55', 64, 'Joel (9)', 'Isman (10)'),
(2741, 'Document', 107, '0', 20, 'Isman Ali (10)', '2018-04-12 13:50:04', 0, '', ''),
(2742, 'Document', 107, 'Ticket', 15, 'Isman Ali (10)', '2018-04-12 13:50:04', 0, '', 'Erreur Systeme (132)'),
(2743, 'Ticket', 132, 'Document', 15, 'Isman Ali (10)', '2018-04-12 13:50:04', 0, '', 'Document ticket 132 (107)'),
(2744, 'Ticket', 132, 'User', 15, 'Isman Ali (10)', '2018-04-12 13:50:04', 0, '', 'Isman Ali (10)'),
(2745, 'Ticket', 132, '0', 20, 'Isman Ali (10)', '2018-04-12 13:50:04', 0, '', ''),
(2746, 'Document', 108, '0', 20, 'Isman Ali (10)', '2018-04-12 14:12:32', 0, '', ''),
(2747, 'Document', 108, 'Ticket', 15, 'Isman Ali (10)', '2018-04-12 14:12:32', 0, '', 'Une facture deja encaisse apparait dans le systeme comme etant impaye (133)'),
(2748, 'Ticket', 133, 'Document', 15, 'Isman Ali (10)', '2018-04-12 14:12:32', 0, '', 'Document ticket 133 (108)'),
(2749, 'Ticket', 133, 'User', 15, 'Isman Ali (10)', '2018-04-12 14:12:32', 0, '', 'Isman Ali (10)'),
(2750, 'Ticket', 133, '0', 20, 'Isman Ali (10)', '2018-04-12 14:12:32', 0, '', ''),
(2751, 'Ticket', 106, '', 0, 'cron_closeticket', '2018-04-15 07:28:11', 12, '5', '6'),
(2752, 'Ticket', 106, '', 0, 'cron_closeticket', '2018-04-15 07:28:11', 16, '', '2018-04-15 07:28:11'),
(2753, 'Ticket', 111, '', 0, 'cron_closeticket', '2018-04-15 07:28:11', 12, '5', '6'),
(2754, 'Ticket', 111, '', 0, 'cron_closeticket', '2018-04-15 07:28:11', 16, '', '2018-04-15 07:28:11'),
(2755, 'Ticket', 134, 'User', 15, 'Isman Ali (10)', '2018-04-15 07:31:24', 0, '', 'Isman Ali (10)'),
(2756, 'Ticket', 134, '0', 20, 'Isman Ali (10)', '2018-04-15 07:31:24', 0, '', ''),
(2757, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-04-15 07:36:27', 12, '5', '1'),
(2758, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-04-15 07:36:27', 17, '2018-04-12 12:58:34', 'NULL'),
(2759, 'Ticket', 124, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 07:36:27', 0, '', '99'),
(2760, 'Document', 109, '0', 20, 'Isman Ali (10)', '2018-04-15 07:41:02', 0, '', ''),
(2761, 'Document', 109, 'Ticket', 15, 'Isman Ali (10)', '2018-04-15 07:41:02', 0, '', 'Portefeuille abonné  (135)'),
(2762, 'Ticket', 135, 'Document', 15, 'Isman Ali (10)', '2018-04-15 07:41:02', 0, '', 'Document ticket 135 (109)'),
(2763, 'Ticket', 135, 'User', 15, 'Isman Ali (10)', '2018-04-15 07:41:02', 0, '', 'Isman Ali (10)'),
(2764, 'Ticket', 135, '0', 20, 'Isman Ali (10)', '2018-04-15 07:41:02', 0, '', ''),
(2765, 'TicketSatisfaction', 43, '0', 20, 'cron_createinquest', '2018-04-15 07:41:36', 0, '', ''),
(2766, 'TicketSatisfaction', 44, '0', 20, 'cron_createinquest', '2018-04-15 07:41:36', 0, '', ''),
(2767, 'Document', 110, '0', 20, 'Isman Ali (10)', '2018-04-15 07:41:41', 0, '', ''),
(2768, 'Ticket', 134, '', 0, 'Isman Ali (10)', '2018-04-15 07:41:41', 19, '2018-04-15 07:31:24', '2018-04-15 07:41:41'),
(2769, 'Document', 110, 'Ticket', 15, 'Isman Ali (10)', '2018-04-15 07:41:41', 0, '', 'Recherche Client (134)'),
(2770, 'Ticket', 134, 'Document', 15, 'Isman Ali (10)', '2018-04-15 07:41:41', 0, '', 'Document ticket 134 (110)'),
(2771, 'Ticket', 135, '', 0, 'Isman Ali (10)', '2018-04-15 07:42:20', 3, '3', '5'),
(2772, 'Ticket', 106, '', 0, 'Isman Ali (10)', '2018-04-15 07:43:59', 12, '6', '2'),
(2773, 'Ticket', 106, '', 0, 'Isman Ali (10)', '2018-04-15 07:43:59', 17, '2018-04-06 18:41:31', 'NULL'),
(2774, 'Ticket', 106, '', 0, 'Isman Ali (10)', '2018-04-15 07:43:59', 16, '2018-04-15 07:28:11', 'NULL'),
(2775, 'Ticket', 106, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 07:43:59', 0, '', '100'),
(2776, 'Ticket', 111, '', 0, 'Isman Ali (10)', '2018-04-15 07:45:00', 12, '6', '2'),
(2777, 'Ticket', 111, '', 0, 'Isman Ali (10)', '2018-04-15 07:45:00', 17, '2018-04-06 18:37:05', 'NULL'),
(2778, 'Ticket', 111, '', 0, 'Isman Ali (10)', '2018-04-15 07:45:00', 16, '2018-04-15 07:28:11', 'NULL'),
(2779, 'Ticket', 111, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 07:45:00', 0, '', '101'),
(2780, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-15 07:46:46', 12, '6', '2'),
(2781, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-15 07:46:46', 17, '2018-03-27 12:21:02', 'NULL'),
(2782, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-15 07:46:46', 16, '2018-04-04 06:36:42', 'NULL'),
(2783, 'Ticket', 87, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 07:46:46', 0, '', '102'),
(2784, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-15 07:51:30', 12, '6', '2'),
(2785, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-15 07:51:30', 17, '2018-03-28 11:41:53', 'NULL'),
(2786, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-15 07:51:30', 16, '2018-04-04 07:10:39', 'NULL'),
(2787, 'Ticket', 91, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 07:51:30', 0, '', '103'),
(2788, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-15 08:00:16', 12, '6', '2'),
(2789, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-15 08:00:16', 17, '2018-04-04 08:19:02', 'NULL'),
(2790, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-15 08:00:16', 16, '2018-04-12 13:06:52', 'NULL'),
(2791, 'Ticket', 104, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 08:00:16', 0, '', '104'),
(2792, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-15 08:03:34', 12, '6', '2'),
(2793, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-15 08:03:34', 17, '2018-03-31 09:20:23', 'NULL'),
(2794, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-15 08:03:34', 16, '2018-04-08 07:27:08', 'NULL'),
(2795, 'Ticket', 101, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 08:03:34', 0, '', '105'),
(2796, 'Ticket', 131, '', 0, 'Isman Ali (10)', '2018-04-15 08:11:06', 12, '5', '1'),
(2797, 'Ticket', 131, '', 0, 'Isman Ali (10)', '2018-04-15 08:11:06', 17, '2018-04-11 13:01:12', 'NULL'),
(2798, 'Ticket', 131, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 08:11:06', 0, '', '106'),
(2799, 'Ticket', 136, 'User', 15, 'Isman Ali (10)', '2018-04-15 08:12:10', 0, '', 'Isman Ali (10)'),
(2800, 'Ticket', 136, '0', 20, 'Isman Ali (10)', '2018-04-15 08:12:10', 0, '', ''),
(2801, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-04-15 08:16:06', 12, '5', '2'),
(2802, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-04-15 08:16:06', 17, '2018-04-11 13:15:47', 'NULL'),
(2803, 'Ticket', 72, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-15 08:16:06', 0, '', '107'),
(2804, 'Document', 111, '0', 20, 'Isman Ali (10)', '2018-04-15 12:21:39', 0, '', ''),
(2805, 'Document', 111, 'Ticket', 15, 'Isman Ali (10)', '2018-04-15 12:21:39', 0, '', 'Enregistrement d\'un technicien  (137)'),
(2806, 'Ticket', 137, 'Document', 15, 'Isman Ali (10)', '2018-04-15 12:21:39', 0, '', 'Document ticket 137 (111)'),
(2807, 'Ticket', 137, 'User', 15, 'Isman Ali (10)', '2018-04-15 12:21:39', 0, '', 'Isman Ali (10)'),
(2808, 'Ticket', 137, '0', 20, 'Isman Ali (10)', '2018-04-15 12:21:39', 0, '', ''),
(2809, 'Document', 112, '0', 20, 'Isman Ali (10)', '2018-04-15 12:30:08', 0, '', '');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(2810, 'Document', 112, 'Ticket', 15, 'Isman Ali (10)', '2018-04-15 12:30:08', 0, '', 'Création de facture hors tournée  (138)'),
(2811, 'Ticket', 138, 'Document', 15, 'Isman Ali (10)', '2018-04-15 12:30:08', 0, '', 'Document ticket 138 (112)'),
(2812, 'Ticket', 138, 'User', 15, 'Isman Ali (10)', '2018-04-15 12:30:08', 0, '', 'Isman Ali (10)'),
(2813, 'Ticket', 138, '0', 20, 'Isman Ali (10)', '2018-04-15 12:30:08', 0, '', ''),
(2814, 'Ticket', 139, 'User', 15, 'Isman Ali (10)', '2018-04-15 13:00:07', 0, '', 'Isman Ali (10)'),
(2815, 'Ticket', 139, '0', 20, 'Isman Ali (10)', '2018-04-15 13:00:07', 0, '', ''),
(2816, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:21:14', 24, '&lt;p&gt;Modification de code payeur est déjà prévu dans l\'interface transfert des dettes de l’état/prise en charge de l’état (tickets 73 et 74).&lt;/p&gt;', '&lt;p&gt;Modification de code payeur est déjà prévu dans l\'interface transfert des dettes de l’état/prise en charge de l’état (tickets 73 et 74).&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&'),
(2817, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:21:14', 64, 'Isman (10)', 'Joel (9)'),
(2818, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:21:14', 12, '1', '5'),
(2819, 'Ticket', 131, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:21:14', 17, '', '2018-04-16 06:21:14'),
(2820, 'Ticket', 135, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 06:36:07', 0, '', 'Joel Wambugu (9)'),
(2821, 'Ticket', 135, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 06:36:07', 0, '', 'Ezekiel (13)'),
(2822, 'Ticket', 135, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:36:07', 12, '1', '2'),
(2823, 'Ticket', 135, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:36:07', 64, 'Isman (10)', 'Joel (9)'),
(2824, 'Ticket', 137, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 06:44:14', 0, '', 'Joel Wambugu (9)'),
(2825, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:44:14', 150, '0', '66267'),
(2826, 'Ticket', 137, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 06:44:14', 0, '', 'Michael (12)'),
(2827, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:44:14', 12, '1', '2'),
(2828, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-16 06:44:14', 64, 'Isman (10)', 'Joel (9)'),
(2829, 'Ticket', 138, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 07:30:44', 0, '', 'Joel Wambugu (9)'),
(2830, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:30:44', 150, '0', '68944'),
(2831, 'Ticket', 138, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 07:30:44', 0, '', 'Ezekiel (13)'),
(2832, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:30:44', 12, '1', '2'),
(2833, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:30:44', 64, 'Isman (10)', 'Joel (9)'),
(2834, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:42:01', 150, '0', '67689'),
(2835, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:42:01', 64, 'Isman (10)', 'Joel (9)'),
(2836, 'Ticket', 139, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-16 07:42:01', 0, '', '108'),
(2837, 'Ticket', 139, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 07:47:20', 0, '', 'Joel Wambugu (9)'),
(2838, 'Ticket', 139, 'Group', 15, 'Joel Wambugu (9)', '2018-04-16 07:47:20', 0, '', 'Onead Admin (2)'),
(2839, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:47:20', 12, '1', '2'),
(2840, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-16 07:47:35', 12, '2', '4'),
(2841, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-04-16 09:09:52', 24, '&lt;p&gt;Ce problème de non concordance du statut a été résolu.&lt;/p&gt;', '&lt;p&gt;Ce problème de non concordance du statut a été résolu il y a longtemps. Le système trie les évènements par statuts et NON PAS PAR DATE,  surtout pour les dossiers corrigés'),
(2842, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-04-16 09:09:52', 64, 'Isman (10)', 'Joel (9)'),
(2843, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-04-16 09:09:52', 12, '2', '5'),
(2844, 'Ticket', 101, '', 0, 'Joel Wambugu (9)', '2018-04-16 09:09:52', 17, '', '2018-04-16 09:09:52'),
(2845, 'Ticket', 136, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 11:44:54', 0, '', 'Joel Wambugu (9)'),
(2846, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-16 11:44:54', 150, '0', '99677'),
(2847, 'Ticket', 136, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 11:44:54', 0, '', 'Ezekiel (13)'),
(2848, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-16 11:44:54', 12, '1', '2'),
(2849, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-16 11:44:54', 64, 'Isman (10)', 'Joel (9)'),
(2850, 'Ticket', 129, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-16 11:48:09', 0, '', '109'),
(2851, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-16 11:48:22', 12, '1', '4'),
(2852, 'TicketSatisfaction', 45, '0', 20, 'cron_createinquest', '2018-04-16 12:00:08', 0, '', ''),
(2853, 'TicketSatisfaction', 46, '0', 20, 'cron_createinquest', '2018-04-16 12:00:08', 0, '', ''),
(2854, 'Ticket', 134, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 12:00:52', 0, '', 'Joel Wambugu (9)'),
(2855, 'Ticket', 134, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 12:00:52', 0, '', 'Michael (12)'),
(2856, 'Ticket', 134, '', 0, 'Joel Wambugu (9)', '2018-04-16 12:00:52', 12, '1', '2'),
(2857, 'Ticket', 134, '', 0, 'Joel Wambugu (9)', '2018-04-16 12:00:52', 64, 'Isman (10)', 'Joel (9)'),
(2858, 'Ticket', 132, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 12:13:56', 0, '', 'Joel Wambugu (9)'),
(2859, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 12:13:56', 150, '0', '340010'),
(2860, 'Ticket', 132, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 12:13:56', 0, '', 'Michael (12)'),
(2861, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 12:13:56', 12, '1', '2'),
(2862, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 12:13:56', 64, 'Isman (10)', 'Joel (9)'),
(2863, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:04:13', 24, '&lt;p&gt;La correction du problème des totaux vides dans le rapport de Synthèse des encaissements par région était déjà faite debut mars directement en base production.&lt;/p&gt;', '&lt;p&gt;Les ticket résolus se clôturent automatiquement après une semaine (c\'est au cours de cette semaine que SDSI/ONEAD devrait tester et confirmer) Isman/Houssein sont bien au '),
(2864, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:04:13', 64, 'Isman (10)', 'Joel (9)'),
(2865, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:04:13', 12, '2', '5'),
(2866, 'Ticket', 87, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:04:13', 17, '', '2018-04-16 13:04:13'),
(2867, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:13:12', 24, '', '&lt;p&gt;Il n\'y a aucune facture impayée pour cet abonné. Ticket à clôturer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(2868, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:13:12', 64, 'Isman (10)', 'Joel (9)'),
(2869, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:13:12', 12, '1', '5'),
(2870, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:13:12', 17, '', '2018-04-16 13:13:12'),
(2871, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:16:04', 24, '&lt;p&gt;Il n\'y a aucune facture impayée pour cet abonné. Ticket à clôturer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;Il n\'y a aucune facture impayée pour cet abonné. Ticket à clôturer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ad4a212'),
(2872, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 13:16:04', 17, '2018-04-16 13:13:12', '2018-04-16 13:16:04'),
(2873, 'Ticket', 139, '', 0, 'Isman Ali (10)', '2018-04-16 13:23:59', 1, 'Ajout des champs au niveau de la nationnalité et Type d\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'Avance sur consommation', 'Ajout des champs au niveau de la nationnalité et Type d\'Avance sur consommation'),
(2874, 'Ticket', 139, '', 0, 'Isman Ali (10)', '2018-04-16 13:23:59', 64, 'Joel (9)', 'Isman (10)'),
(2875, 'Ticket', 139, '', 0, 'Isman Ali (10)', '2018-04-16 13:28:07', 12, '4', '2'),
(2876, 'Ticket', 139, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-16 13:28:07', 0, '', '110'),
(2877, 'Ticket', 133, '', 0, 'Isman Ali (10)', '2018-04-16 13:38:48', 12, '5', '1'),
(2878, 'Ticket', 133, '', 0, 'Isman Ali (10)', '2018-04-16 13:38:48', 17, '2018-04-16 13:16:04', 'NULL'),
(2879, 'Ticket', 133, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-16 13:38:48', 0, '', '111'),
(2880, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:51:06', 64, 'Isman (10)', 'Joel (9)'),
(2881, 'Ticket', 133, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 14:51:34', 0, '', 'Joel Wambugu (9)'),
(2882, 'Ticket', 133, 'User', 15, 'Joel Wambugu (9)', '2018-04-16 14:51:34', 0, '', 'Ezekiel (13)'),
(2883, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:51:34', 12, '1', '2'),
(2884, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:51:34', 21, '&lt;p&gt;Une facture déjà encaisse apparait dans le système comme étant impayé.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Voir pièce joint.&lt;/p&gt;', '&lt;p&gt;Une facture déjà encaisse apparait dans le système comme étant impayé.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;Voir pièce joint.&lt;/p&gt;'),
(2885, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:59:45', 24, '&lt;p&gt;Il n\'y a aucune facture impayée pour cet abonné. Ticket à clôturer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ad4a212', '&lt;p&gt;Il n\'y a aucune facture impayée pour cet abonné. &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ad4ba4c34de50.69281460\" src=\"blob:http://www.su'),
(2886, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:59:45', 12, '2', '5'),
(2887, 'Ticket', 133, '', 0, 'Joel Wambugu (9)', '2018-04-16 14:59:45', 17, '', '2018-04-16 14:59:45'),
(2888, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:01:05', 64, 'Isman (10)', 'Joel (9)'),
(2889, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:05:35', 24, '&lt;p&gt; Un filtre par Abonné Etat et Sans Etat a été développé et déployé.&lt;/p&gt;', '&lt;p&gt; Un filtre par Abonné Etat et Sans Etat a été développé et déployé. Cette fonction est sans impact dans le système comme il s\'agit d\'une amélioration toute simple et donc '),
(2890, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:05:35', 64, 'Isman (10)', 'Joel (9)'),
(2891, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:05:35', 12, '2', '5'),
(2892, 'Ticket', 72, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:05:35', 17, '', '2018-04-16 15:05:35'),
(2893, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:52:01', 24, '', '&lt;p&gt;Ce problème a été résolu depuis vendredi. Merci de tester et confirmer.&lt;/p&gt;'),
(2894, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:52:01', 12, '2', '5'),
(2895, 'Ticket', 132, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:52:01', 17, '', '2018-04-16 15:52:01'),
(2896, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:58:35', 24, '&lt;p&gt;Ce problème est maintenant résolu. Le système adopte l\'index saisi lors de la création de facture de régul mais seulement si  l’annulation de facture et correction éventue', '&lt;p&gt;Tout le monde est au courant de la situation. Nous avons expliqué à Mariam/Houssein/Isman ce problème. Tout changement d\'index effectué après la génération de bordereau ne'),
(2897, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:58:35', 12, '2', '5'),
(2898, 'Ticket', 106, '', 0, 'Joel Wambugu (9)', '2018-04-16 15:58:35', 17, '', '2018-04-16 15:58:35'),
(2899, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:06:17', 24, '&lt;p&gt;Ce problème est maintenant résolu. Le système adopte l\'index de résiliation après réouverture d\'abonnement mais seulement pour les résiliations effectuées avant la générat', '&lt;p&gt;Ce problème est maintenant résolu. Le système adopte l\'index de résiliation après réouverture d\'abonnement mais seulement pour les résiliations effectuées avant la générat'),
(2900, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:06:17', 64, 'Isman (10)', 'Joel (9)'),
(2901, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:06:17', 12, '2', '5'),
(2902, 'Ticket', 111, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:06:17', 17, '', '2018-04-16 16:06:17'),
(2903, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:07:17', 24, '&lt;p&gt;Les corrections de cette interface ont été finalisées dans la base de test. Merci de tester et confirmer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;img id=\"2517164d-c', '&lt;p&gt;Les corrections de cette interface ont été finalisées dans la base de test et vous avez confirmer le deploiement dans la base production.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn'),
(2904, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:07:17', 64, 'Isman (10)', 'Joel (9)'),
(2905, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:07:17', 12, '2', '5'),
(2906, 'Ticket', 91, '', 0, 'Joel Wambugu (9)', '2018-04-16 16:07:17', 17, '', '2018-04-16 16:07:17'),
(2907, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:15:40', 24, '&lt;p&gt;Le format de date a été corrigé. Merci de tester dans la base 9092 et confirmer&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ac48a63a59f75.273', '&lt;p&gt;La correction a été déployée dans la base production. Pourquoi vous avez ouvert ce ticket. Le format de date lors de création des échéances restera AAAA-MM-JJ mais pour  l'),
(2908, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:15:40', 64, 'Isman (10)', 'Joel (9)'),
(2909, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:15:40', 12, '2', '5'),
(2910, 'Ticket', 104, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:15:40', 17, '', '2018-04-17 09:15:40'),
(2911, 'Ticket', 135, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:20:56', 24, '', '&lt;p&gt;Il s\'agissait d\'un problème du format de date. Le problème a été résolu.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ad5bc72020b17.62944902\" '),
(2912, 'Ticket', 135, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:20:56', 12, '2', '5'),
(2913, 'Ticket', 135, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:20:56', 17, '', '2018-04-17 09:20:56'),
(2914, 'Ticket', 134, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:25:16', 24, '', '&lt;p&gt;Problème déjà résolu dans la base production.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(2915, 'Ticket', 134, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:25:16', 12, '2', '5'),
(2916, 'Ticket', 134, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:25:16', 17, '', '2018-04-17 09:25:16'),
(2917, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:26:23', 24, '', '&lt;p&gt;Problème déjà résolu dans la base production.&lt;/p&gt;'),
(2918, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:26:23', 12, '2', '5'),
(2919, 'Ticket', 136, '', 0, 'Joel Wambugu (9)', '2018-04-17 09:26:23', 17, '', '2018-04-17 09:26:23'),
(2920, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-17 12:41:53', 24, '', '&lt;p&gt;Solution déjà déployée dans la base production.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5ad5eb8b5d9f41.77200230\" src=\"blob:http://www.suli'),
(2921, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-17 12:41:53', 12, '2', '5'),
(2922, 'Ticket', 130, '', 0, 'Joel Wambugu (9)', '2018-04-17 12:41:53', 17, '', '2018-04-17 12:41:53'),
(2923, 'Ticket', 124, 'User', 15, 'Joel Wambugu (9)', '2018-04-17 13:21:57', 0, '', 'Gerard Petroutchouck (11)'),
(2924, 'Ticket', 124, 'Group', 15, 'Joel Wambugu (9)', '2018-04-17 13:21:57', 0, '', 'Onead Admin (2)'),
(2925, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-17 13:21:57', 12, '1', '2'),
(2926, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-17 13:21:57', 64, 'Isman (10)', 'Joel (9)'),
(2927, 'Ticket', 124, 'User', 15, 'Joel Wambugu (9)', '2018-04-17 13:25:10', 0, '', 'Joel Wambugu (9)'),
(2928, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-04-17 13:28:27', 12, '2', '4'),
(2929, 'TicketSatisfaction', 47, '0', 20, 'cron_createinquest', '2018-04-17 13:28:28', 0, '', ''),
(2930, 'TicketSatisfaction', 48, '0', 20, 'cron_createinquest', '2018-04-17 13:28:28', 0, '', ''),
(2931, 'Document', 113, '0', 20, 'Isman Ali (10)', '2018-04-17 13:49:59', 0, '', ''),
(2932, 'Document', 113, 'Ticket', 15, 'Isman Ali (10)', '2018-04-17 13:49:59', 0, '', 'Problème sur la visu facture d\'une facture de résiliation  (140)'),
(2933, 'Ticket', 140, 'Document', 15, 'Isman Ali (10)', '2018-04-17 13:49:59', 0, '', 'Document ticket 140 (113)'),
(2934, 'Ticket', 140, 'User', 15, 'Isman Ali (10)', '2018-04-17 13:49:59', 0, '', 'Isman Ali (10)'),
(2935, 'Ticket', 140, '0', 20, 'Isman Ali (10)', '2018-04-17 13:49:59', 0, '', ''),
(2936, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:06:40', 150, '0', '1524'),
(2937, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:06:40', 64, 'Isman (10)', 'Joel (9)'),
(2938, 'Ticket', 140, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-17 14:06:40', 0, '', '112'),
(2939, 'Ticket', 140, 'User', 15, 'Joel Wambugu (9)', '2018-04-17 14:07:20', 0, '', 'Gerard Petroutchouck (11)'),
(2940, 'Ticket', 140, 'User', 15, 'Joel Wambugu (9)', '2018-04-17 14:07:20', 0, '', 'Michael (12)'),
(2941, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:07:20', 12, '1', '2'),
(2942, 'Ticket', 140, 'User', 15, 'Joel Wambugu (9)', '2018-04-17 14:07:46', 0, '', 'Joel Wambugu (9)'),
(2943, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:08:03', 12, '2', '4'),
(2944, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:17:36', 24, '', '&lt;p&gt;Nous avons expliqué à Houssein la raison pour laquelle il n\'avait pas à créer un agent de compteur. Le même agent de compteur était déjà créé comme releveur. Sinon la fonc'),
(2945, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:17:36', 12, '2', '5'),
(2946, 'Ticket', 137, '', 0, 'Joel Wambugu (9)', '2018-04-17 14:17:36', 17, '', '2018-04-17 14:17:36'),
(2947, 'Ticket', 140, '', 0, 'Isman Ali (10)', '2018-04-18 07:04:12', 12, '4', '1'),
(2948, 'Ticket', 140, '', 0, 'Isman Ali (10)', '2018-04-18 07:04:12', 64, 'Joel (9)', 'Isman (10)'),
(2949, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-18 08:41:27', 64, 'Isman (10)', 'Joel (9)'),
(2950, 'Ticket', 140, 'User', 16, 'Joel Wambugu (9)', '2018-04-18 08:41:27', 0, 'Michael (12)', ''),
(2951, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-18 08:47:07', 12, '1', '4'),
(2952, 'Ticket', 140, '', 0, 'Isman Ali (10)', '2018-04-18 14:16:29', 12, '4', '1'),
(2953, 'Ticket', 140, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-18 14:16:29', 0, '', '113'),
(2954, 'TicketSatisfaction', 49, '0', 20, 'cron_createinquest', '2018-04-18 17:10:40', 0, '', ''),
(2955, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-18 17:17:25', 12, '1', '4'),
(2956, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-18 17:17:25', 64, 'Isman (10)', 'Joel (9)'),
(2957, 'Ticket', 140, 'Group', 15, 'Joel Wambugu (9)', '2018-04-18 17:17:43', 0, '', 'Onead Admin (2)'),
(2958, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-18 18:21:29', 24, '', '&lt;p&gt;Houssein devrait envoyer tous les index pourque nous puissions les integrer en masse. Merci de confirmer avec lui.&lt;/p&gt;'),
(2959, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-18 18:21:29', 12, '4', '5'),
(2960, 'Ticket', 116, '', 0, 'Joel Wambugu (9)', '2018-04-18 18:21:29', 17, '', '2018-04-18 18:21:29'),
(2961, 'Ticket', 140, '', 0, 'Isman Ali (10)', '2018-04-19 06:23:22', 12, '4', '1'),
(2962, 'Ticket', 140, '', 0, 'Isman Ali (10)', '2018-04-19 06:23:22', 64, 'Joel (9)', 'Isman (10)'),
(2963, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-19 06:24:03', 12, '4', '1'),
(2964, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-19 06:24:03', 64, 'Joel (9)', 'Isman (10)'),
(2965, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:53:08', 12, '2', '4'),
(2966, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:53:08', 64, 'Isman (10)', 'Joel (9)'),
(2967, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:53:28', 12, '1', '4'),
(2968, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:53:28', 64, 'Isman (10)', 'Joel (9)'),
(2969, 'Ticket', 140, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-04-20 05:56:21', 0, '', '114'),
(2970, 'Ticket', 140, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:56:32', 12, '1', '4'),
(2971, 'Ticket', 127, 'User', 15, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 0, '', 'Kariuki Peter (6)'),
(2972, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 150, '0', '2067089'),
(2973, 'Ticket', 127, 'User', 15, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 0, '', 'Michael (12)'),
(2974, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 12, '1', '2'),
(2975, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 21, '&lt;p&gt;Bonjour,&lt;/p&gt;&lt;p&gt;Veuillez rajouter les cautions de tarifs selon les diam&egrave;tre et cat&eacute;gorie ci-dessous.&lt;/p&gt;&lt;p&gt;&nbsp;Lors de la demande de', '&lt;p&gt;Bonjour,&lt;/p&gt;n&lt;p&gt;Veuillez rajouter les cautions de tarifs selon les diamètre et catégorie ci-dessous.&lt;/p&gt;n&lt;p&gt; Lors de la demande de branchement neuf'),
(2976, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-04-20 05:58:29', 64, 'Houssein Ali (7)', 'Joel (9)'),
(2977, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-04-20 06:08:18', 12, '4', '1'),
(2978, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-04-20 06:08:18', 64, 'Peter (6)', 'Joel (9)'),
(2979, 'Ticket', 75, 'User', 16, 'Joel Wambugu (9)', '2018-04-20 06:08:18', 0, 'Michael (12)', ''),
(2980, 'Ticket', 75, 'User', 15, 'Joel Wambugu (9)', '2018-04-20 06:08:32', 0, '', 'Ezekiel (13)'),
(2981, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-04-20 06:08:32', 12, '1', '2'),
(2982, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-20 07:00:25', 24, '', '&lt;p&gt;Nous avons discuté avec Houssein et il devrait nous envoyer une liste de tous les index avec problème.&lt;/p&gt;'),
(2983, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-20 07:00:25', 12, '4', '5'),
(2984, 'Ticket', 123, '', 0, 'Joel Wambugu (9)', '2018-04-20 07:00:25', 17, '', '2018-04-20 07:00:25'),
(2985, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-21 18:10:51', 24, '', '&lt;p&gt;La fonction est maitenant disponible. Merci de tester et confirmer.&lt;/p&gt;'),
(2986, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-21 18:10:51', 12, '2', '5'),
(2987, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-21 18:10:51', 17, '', '2018-04-21 18:10:51'),
(2988, 'Entity', 1, '', 0, 'glpi (2)', '2018-04-22 05:48:02', 33, '-2', '30'),
(2989, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-22 13:37:14', 12, '4', '1'),
(2990, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-04-22 13:37:14', 64, 'Joel (9)', 'Isman (10)'),
(2991, 'Document', 114, '0', 20, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', ''),
(2992, 'Document', 114, 'Ticket', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Création d\'abonnement simple  (141)'),
(2993, 'Ticket', 141, 'Document', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Document ticket 141 (114)'),
(2994, 'Document', 115, '0', 20, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', ''),
(2995, 'Document', 115, 'Ticket', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Création d\'abonnement simple  (141)'),
(2996, 'Ticket', 141, 'Document', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Document ticket 141 (115)'),
(2997, 'Document', 116, '0', 20, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', ''),
(2998, 'Document', 116, 'Ticket', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Création d\'abonnement simple  (141)'),
(2999, 'Ticket', 141, 'Document', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Document ticket 141 (116)'),
(3000, 'Ticket', 141, 'User', 15, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', 'Isman Ali (10)'),
(3001, 'Ticket', 141, '0', 20, 'Isman Ali (10)', '2018-04-22 13:53:57', 0, '', ''),
(3002, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-23 07:02:39', 12, '5', '6'),
(3003, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-23 07:02:39', 64, 'Joel (9)', 'Isman (10)'),
(3004, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-23 07:02:39', 16, '', '2018-04-23 07:02:39'),
(3005, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-23 07:03:19', 12, '5', '6'),
(3006, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-23 07:03:19', 64, 'Joel (9)', 'Isman (10)'),
(3007, 'Ticket', 101, '', 0, 'Isman Ali (10)', '2018-04-23 07:03:19', 16, '', '2018-04-23 07:03:19'),
(3008, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:03', 12, '5', '6'),
(3009, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:03', 64, 'Joel (9)', 'Isman (10)'),
(3010, 'Ticket', 87, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:03', 16, '', '2018-04-23 07:04:03'),
(3011, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:31', 12, '5', '6'),
(3012, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:31', 64, 'Joel (9)', 'Isman (10)'),
(3013, 'Ticket', 104, '', 0, 'Isman Ali (10)', '2018-04-23 07:04:31', 16, '', '2018-04-23 07:04:31'),
(3014, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:01', 12, '5', '6'),
(3015, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:01', 64, 'Joel (9)', 'Isman (10)'),
(3016, 'Ticket', 91, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:01', 16, '', '2018-04-23 07:05:01'),
(3017, 'Ticket', 132, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:28', 12, '5', '6'),
(3018, 'Ticket', 132, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:28', 64, 'Joel (9)', 'Isman (10)'),
(3019, 'Ticket', 132, '', 0, 'Isman Ali (10)', '2018-04-23 07:05:28', 16, '', '2018-04-23 07:05:28'),
(3020, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:16', 12, '5', '6'),
(3021, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:16', 64, 'Joel (9)', 'Isman (10)'),
(3022, 'Ticket', 72, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:16', 16, '', '2018-04-23 07:06:16'),
(3023, 'Ticket', 135, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:36', 12, '5', '6'),
(3024, 'Ticket', 135, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:36', 64, 'Joel (9)', 'Isman (10)'),
(3025, 'Ticket', 135, '', 0, 'Isman Ali (10)', '2018-04-23 07:06:36', 16, '', '2018-04-23 07:06:36'),
(3026, 'Ticket', 130, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:26', 12, '5', '6'),
(3027, 'Ticket', 130, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:26', 64, 'Joel (9)', 'Isman (10)'),
(3028, 'Ticket', 130, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:26', 16, '', '2018-04-23 07:07:26'),
(3029, 'Ticket', 136, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:44', 12, '5', '6'),
(3030, 'Ticket', 136, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:44', 64, 'Joel (9)', 'Isman (10)'),
(3031, 'Ticket', 136, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:44', 16, '', '2018-04-23 07:07:44'),
(3032, 'Ticket', 134, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:56', 12, '5', '6'),
(3033, 'Ticket', 134, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:56', 64, 'Joel (9)', 'Isman (10)'),
(3034, 'Ticket', 134, '', 0, 'Isman Ali (10)', '2018-04-23 07:07:56', 16, '', '2018-04-23 07:07:56'),
(3035, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-23 08:36:50', 12, '1', '4'),
(3036, 'Ticket', 129, '', 0, 'Joel Wambugu (9)', '2018-04-23 08:36:50', 64, 'Isman (10)', 'Joel (9)'),
(3037, 'Ticket', 141, 'User', 15, 'Joel Wambugu (9)', '2018-04-23 08:56:16', 0, '', 'Joel Wambugu (9)'),
(3038, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-04-23 08:56:16', 150, '0', '69020'),
(3039, 'Ticket', 141, 'User', 15, 'Joel Wambugu (9)', '2018-04-23 08:56:16', 0, '', 'Michael (12)'),
(3040, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-04-23 08:56:16', 12, '1', '2'),
(3041, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-04-23 08:56:16', 64, 'Isman (10)', 'Joel (9)'),
(3042, 'TicketSatisfaction', 50, '0', 20, 'cron_createinquest', '2018-04-24 06:35:57', 0, '', ''),
(3043, 'TicketSatisfaction', 51, '0', 20, 'cron_createinquest', '2018-04-24 06:35:57', 0, '', ''),
(3044, 'Document', 117, '0', 20, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', ''),
(3045, 'Document', 117, 'Ticket', 15, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', 'Encaissement des factures par code payeur (61)'),
(3046, 'Ticket', 61, 'Document', 15, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', 'IMG-20180424-WA0000.jpg (117)'),
(3047, 'Document', 118, '0', 20, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', ''),
(3048, 'Document', 118, 'Ticket', 15, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', 'Encaissement des factures par code payeur (61)'),
(3049, 'Ticket', 61, 'Document', 15, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', 'IMG-20180424-WA0001.jpg (118)'),
(3050, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-24 07:51:33', 12, '6', '2'),
(3051, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-24 07:51:33', 17, '2018-04-21 18:10:51', 'NULL'),
(3052, 'Ticket', 61, '', 0, 'Isman Ali (10)', '2018-04-24 07:51:33', 16, '2018-04-23 07:02:39', 'NULL'),
(3053, 'Ticket', 61, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-24 07:51:33', 0, '', '115'),
(3054, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-25 06:56:14', 24, '&lt;p&gt;La fonction est maitenant disponible. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Les corrections sur la fonction ont été effectuées, merci de retester et confirmer.&lt;/p&gt;'),
(3055, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-25 06:56:14', 64, 'Isman (10)', 'Joel (9)'),
(3056, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-25 06:56:14', 12, '2', '5'),
(3057, 'Ticket', 61, '', 0, 'Joel Wambugu (9)', '2018-04-25 06:56:14', 17, '', '2018-04-25 06:56:14'),
(3058, 'Document', 119, '0', 20, 'Isman Ali (10)', '2018-04-25 07:07:15', 0, '', ''),
(3059, 'Document', 119, 'Ticket', 15, 'Isman Ali (10)', '2018-04-25 07:07:15', 0, '', 'Préparer le coupure  (142)'),
(3060, 'Ticket', 142, 'Document', 15, 'Isman Ali (10)', '2018-04-25 07:07:15', 0, '', 'Document ticket 142 (119)'),
(3061, 'Ticket', 142, 'User', 15, 'Isman Ali (10)', '2018-04-25 07:07:15', 0, '', 'Isman Ali (10)'),
(3062, 'Ticket', 142, '0', 20, 'Isman Ali (10)', '2018-04-25 07:07:15', 0, '', ''),
(3063, 'Ticket', 142, 'User', 15, 'Joel Wambugu (9)', '2018-04-25 08:55:25', 0, '', 'Joel Wambugu (9)'),
(3064, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 08:55:25', 150, '0', '6672'),
(3065, 'Ticket', 142, 'User', 15, 'Joel Wambugu (9)', '2018-04-25 08:55:25', 0, '', 'Ezekiel (13)'),
(3066, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 08:55:25', 12, '1', '2'),
(3067, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 08:55:25', 64, 'Isman (10)', 'Joel (9)'),
(3068, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 10:35:43', 24, '', '&lt;p&gt;La colonne de Code payeur s\'affiche maintenant. Merci de tester et confirmer.&lt;/p&gt;'),
(3069, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 10:35:43', 12, '2', '5'),
(3070, 'Ticket', 142, '', 0, 'Joel Wambugu (9)', '2018-04-25 10:35:43', 17, '', '2018-04-25 10:35:43'),
(3071, 'TicketSatisfaction', 52, '0', 20, 'cron_createinquest', '2018-04-25 12:35:13', 0, '', ''),
(3072, 'Ticket', 142, '', 0, 'Isman Ali (10)', '2018-04-26 06:45:46', 12, '5', '6'),
(3073, 'Ticket', 142, '', 0, 'Isman Ali (10)', '2018-04-26 06:45:46', 16, '2018-04-26 06:45:46', '2018-04-26 06:45:46'),
(3074, 'Ticket', 142, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-04-26 06:45:46', 0, '', '116'),
(3075, 'Ticket', 108, 'Group', 15, 'Joel Wambugu (9)', '2018-04-27 07:05:03', 0, '', 'Onead Admin (2)'),
(3076, 'Ticket', 108, 'User', 16, 'Joel Wambugu (9)', '2018-04-27 07:05:50', 0, 'Michael (12)', ''),
(3077, 'TicketSatisfaction', 53, '0', 20, 'cron_createinquest', '2018-04-27 13:15:49', 0, '', ''),
(3078, 'TicketSatisfaction', 54, '0', 20, 'cron_createinquest', '2018-04-27 13:15:49', 0, '', ''),
(3079, 'TicketSatisfaction', 55, '0', 20, 'cron_createinquest', '2018-04-27 13:15:49', 0, '', ''),
(3080, 'TicketSatisfaction', 56, '0', 20, 'cron_createinquest', '2018-04-27 13:15:49', 0, '', ''),
(3081, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:11:13', 24, '', '&lt;p&gt;Problème déjà résolu. Version du 27.04.2018 dans la base test. Merci de tester et confirmer.&lt;/p&gt;'),
(3082, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:11:13', 12, '2', '5'),
(3083, 'Ticket', 138, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:11:13', 17, '', '2018-04-30 05:11:13'),
(3084, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:17:56', 24, '', '&lt;p&gt;Problème déjà résolu. Version du 27.04.2018 dans la base test. Merci de tester et confirmer.&lt;/p&gt;'),
(3085, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:17:56', 12, '2', '5'),
(3086, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:17:56', 17, '', '2018-04-30 05:17:56'),
(3087, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-04-30 05:32:08', 52, '2', '3'),
(3088, 'TicketSatisfaction', 57, '0', 20, 'cron_createinquest', '2018-04-30 13:38:21', 0, '', ''),
(3089, 'TicketSatisfaction', 58, '0', 20, 'cron_createinquest', '2018-04-30 13:38:21', 0, '', ''),
(3090, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-05-02 06:20:48', 64, 'Isman (10)', 'Joel (9)'),
(3091, 'Ticket', 117, 'User', 16, 'Joel Wambugu (9)', '2018-05-02 06:20:48', 0, 'Gerard Petroutchouck (11)', ''),
(3092, 'Document', 120, '0', 20, 'Isman Ali (10)', '2018-05-02 12:13:42', 0, '', ''),
(3093, 'Document', 120, 'Ticket', 15, 'Isman Ali (10)', '2018-05-02 12:13:42', 0, '', 'Facturation manuelle  (143)'),
(3094, 'Ticket', 143, 'Document', 15, 'Isman Ali (10)', '2018-05-02 12:13:42', 0, '', 'Document ticket 143 (120)'),
(3095, 'Ticket', 143, 'User', 15, 'Isman Ali (10)', '2018-05-02 12:13:42', 0, '', 'Isman Ali (10)'),
(3096, 'Ticket', 143, '0', 20, 'Isman Ali (10)', '2018-05-02 12:13:42', 0, '', ''),
(3097, 'Ticket', 144, 'User', 15, 'Isman Ali (10)', '2018-05-02 12:25:13', 0, '', 'Isman Ali (10)'),
(3098, 'Ticket', 144, '0', 20, 'Isman Ali (10)', '2018-05-02 12:25:13', 0, '', ''),
(3099, 'Ticket', 145, 'User', 15, 'Isman Ali (10)', '2018-05-02 12:28:36', 0, '', 'Isman Ali (10)'),
(3100, 'Ticket', 145, '0', 20, 'Isman Ali (10)', '2018-05-02 12:28:36', 0, '', ''),
(3101, 'Document', 121, '0', 20, 'Isman Ali (10)', '2018-05-02 12:30:10', 0, '', ''),
(3102, 'Ticket', 144, '', 0, 'Isman Ali (10)', '2018-05-02 12:30:10', 19, '2018-05-02 12:25:13', '2018-05-02 12:30:10'),
(3103, 'Document', 121, 'Ticket', 15, 'Isman Ali (10)', '2018-05-02 12:30:10', 0, '', 'Facture hors tournée  (144)'),
(3104, 'Ticket', 144, 'Document', 15, 'Isman Ali (10)', '2018-05-02 12:30:10', 0, '', 'Document ticket 144 (121)'),
(3105, 'Ticket', 144, '', 0, 'Isman Ali (10)', '2018-05-02 12:30:10', 21, '&lt;p&gt;Pour le cas de cette abonnée (numéro abonnée = &lt;strong&gt;20651665 &lt;/strong&gt;) avec :&lt;/p&gt;\n&lt;p&gt;  - index de départ (précédente) &lt;strong&gt;0 &lt;/stro', '&lt;p&gt;Pour le cas de cette abonnée (numéro abonnée = &lt;strong&gt;20651665 &lt;/strong&gt;) avec :&lt;/p&gt;&lt;p&gt;  - index de départ (précédente) &lt;strong&gt;0 &lt;/stron'),
(3106, 'Ticket', 144, 'User', 15, 'Joel Wambugu (9)', '2018-05-02 13:58:35', 0, '', 'Joel Wambugu (9)'),
(3107, 'Ticket', 144, 'User', 15, 'Joel Wambugu (9)', '2018-05-02 13:58:35', 0, '', 'Ezekiel (13)'),
(3108, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-05-02 13:58:35', 12, '1', '2'),
(3109, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-05-02 13:58:35', 21, '&lt;p&gt;Pour le cas de cette abonnée (numéro abonnée = &lt;strong&gt;20651665 &lt;/strong&gt;) avec :&lt;/p&gt;&lt;p&gt;  - index de départ (précédente) &lt;strong&gt;0 &lt;/stron', '&lt;p&gt;Pour le cas de cette abonnée (numéro abonnée = &lt;strong&gt;20651665 &lt;/strong&gt;) avec :&lt;/p&gt;n&lt;p&gt;  - index de départ (précédente) &lt;strong&gt;0 &lt;/stro'),
(3110, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-05-02 13:58:35', 64, 'Isman (10)', 'Joel (9)'),
(3111, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-02 14:06:59', 150, '0', '6098'),
(3112, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-02 14:06:59', 64, 'Isman (10)', 'Joel (9)'),
(3113, 'Ticket', 145, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-02 14:06:59', 0, '', '117'),
(3114, 'Ticket', 143, 'User', 15, 'Joel Wambugu (9)', '2018-05-03 06:49:37', 0, '', 'Kariuki Peter (6)'),
(3115, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-03 06:49:37', 150, '0', '67504'),
(3116, 'Ticket', 143, 'User', 15, 'Joel Wambugu (9)', '2018-05-03 06:49:37', 0, '', 'Michael (12)'),
(3117, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-03 06:49:37', 12, '1', '2'),
(3118, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-03 06:49:37', 64, 'Isman (10)', 'Joel (9)'),
(3119, 'Ticket', 145, 'Group', 15, 'Joel Wambugu (9)', '2018-05-03 08:31:29', 0, '', 'Onead Admin (2)'),
(3120, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-03 08:31:29', 12, '1', '4'),
(3121, 'Ticket', 145, '', 0, 'Isman Ali (10)', '2018-05-03 09:21:17', 12, '4', '1'),
(3122, 'Ticket', 145, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-03 09:21:17', 0, '', '118'),
(3123, 'Ticket', 145, '', 0, 'Isman Ali (10)', '2018-05-03 09:21:44', 14, '1', '2'),
(3124, 'Ticket', 145, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-04 05:40:57', 0, '', '119'),
(3125, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-04 05:45:31', 12, '1', '4'),
(3126, 'Ticket', 55, '', 0, 'Isman Ali (10)', '2018-05-06 07:30:39', 12, '4', '2'),
(3127, 'Ticket', 55, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-06 07:30:39', 0, '', '120'),
(3128, 'Ticket', 55, 'User', 15, 'Kariuki Peter (6)', '2018-05-06 07:42:41', 0, '', 'Michael (12)'),
(3129, 'Ticket', 55, '', 0, 'Kariuki Peter (6)', '2018-05-06 07:42:41', 52, '2', '3'),
(3130, 'Ticket', 55, '', 0, 'Kariuki Peter (6)', '2018-05-06 07:42:41', 64, 'Isman (10)', 'Peter (6)'),
(3131, 'Ticket', 60, '', 0, 'Isman Ali (10)', '2018-05-06 07:45:03', 12, '4', '2'),
(3132, 'Ticket', 60, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-06 07:45:03', 0, '', '121'),
(3133, 'Ticket', 60, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-05-06 07:50:10', 0, '', '121'),
(3134, 'Ticket', 89, '', 0, 'Houssein Ali (7)', '2018-05-06 07:52:02', 12, '4', '6'),
(3135, 'Ticket', 89, '', 0, 'Houssein Ali (7)', '2018-05-06 07:52:02', 64, 'Joel (9)', 'Houssein Ali (7)'),
(3136, 'Ticket', 89, '', 0, 'Houssein Ali (7)', '2018-05-06 07:52:02', 16, '', '2018-05-06 07:52:02'),
(3137, 'Ticket', 89, '', 0, 'Houssein Ali (7)', '2018-05-06 07:52:02', 17, '', '2018-05-06 07:52:02'),
(3138, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-06 07:54:25', 12, '4', '3'),
(3139, 'Ticket', 70, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-06 07:54:25', 0, '', '122'),
(3140, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-06 07:54:43', 3, '3', '4'),
(3141, 'Ticket', 70, 'User', 15, 'Kariuki Peter (6)', '2018-05-06 08:00:03', 0, '', 'Joel Wambugu (9)'),
(3142, 'Ticket', 70, 'User', 15, 'Kariuki Peter (6)', '2018-05-06 08:00:03', 0, '', 'Michael (12)'),
(3143, 'Ticket', 70, '', 0, 'Kariuki Peter (6)', '2018-05-06 08:00:03', 14, '1', '2'),
(3144, 'Ticket', 70, '', 0, 'Kariuki Peter (6)', '2018-05-06 08:00:03', 64, 'Isman (10)', 'Peter (6)'),
(3145, 'Ticket', 70, '', 0, 'Kariuki Peter (6)', '2018-05-06 08:03:46', 52, '1', '3'),
(3146, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-06 09:08:43', 12, '4', '2'),
(3147, 'Ticket', 74, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-06 09:08:43', 0, '', '123'),
(3148, 'Ticket', 120, '', 0, 'Houssein Ali (7)', '2018-05-06 09:35:32', 12, '4', '6'),
(3149, 'Ticket', 120, '', 0, 'Houssein Ali (7)', '2018-05-06 09:35:32', 64, 'Joel (9)', 'Houssein Ali (7)'),
(3150, 'Ticket', 120, '', 0, 'Houssein Ali (7)', '2018-05-06 09:35:32', 16, '', '2018-05-06 09:35:32'),
(3151, 'Ticket', 120, '', 0, 'Houssein Ali (7)', '2018-05-06 09:35:32', 17, '', '2018-05-06 09:35:32'),
(3152, 'Ticket', 140, '', 0, 'Houssein Ali (7)', '2018-05-06 09:42:46', 12, '4', '6'),
(3153, 'Ticket', 140, '', 0, 'Houssein Ali (7)', '2018-05-06 09:42:46', 64, 'Joel (9)', 'Houssein Ali (7)'),
(3154, 'Ticket', 140, '', 0, 'Houssein Ali (7)', '2018-05-06 09:42:46', 16, '', '2018-05-06 09:42:46'),
(3155, 'Ticket', 140, '', 0, 'Houssein Ali (7)', '2018-05-06 09:42:46', 17, '', '2018-05-06 09:42:46'),
(3156, 'Ticket', 145, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-05-06 09:53:35', 0, '', '124'),
(3157, 'Ticket', 145, '', 0, 'Houssein Ali (7)', '2018-05-06 09:53:58', 12, '4', '3'),
(3158, 'Ticket', 145, 'TicketFollowup', 18, 'Houssein Ali (7)', '2018-05-06 09:54:37', 0, '', '124'),
(3159, 'Ticket', 145, '', 0, 'Houssein Ali (7)', '2018-05-06 09:56:15', 1, 'portefeuille abonnée ', 'Messagerie de portefeuille & visue observation '),
(3160, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-05-07 06:14:27', 19, '2018-04-03 13:44:06', '2018-05-07 06:14:27'),
(3161, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-05-07 06:14:27', 64, 'Joel (9)', 'Isman (10)'),
(3162, 'Document', 122, 'Ticket', 15, 'Isman Ali (10)', '2018-05-07 06:14:27', 0, '', 'Impossibilité de transféré les dettes de l’État (73)'),
(3163, 'Ticket', 73, 'Document', 15, 'Isman Ali (10)', '2018-05-07 06:14:27', 0, '', 'Document : Ticket - Impossibilité de transféré les dettes de l’État (122)'),
(3164, 'Document', 122, '0', 20, 'Isman Ali (10)', '2018-05-07 06:14:27', 0, '', ''),
(3165, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-05-07 06:40:26', 12, '4', '2'),
(3166, 'Ticket', 73, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-07 06:40:26', 0, '', '125'),
(3167, 'Ticket', 74, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-05-07 06:45:06', 0, '', '123'),
(3168, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-07 06:54:20', 19, '2018-05-07 06:45:06', '2018-05-07 06:54:20'),
(3169, 'Document', 123, 'Ticket', 15, 'Isman Ali (10)', '2018-05-07 06:54:20', 0, '', 'Impossible de prendre en compte des nouvelles prise en charge par l’État  (74)'),
(3170, 'Ticket', 74, 'Document', 15, 'Isman Ali (10)', '2018-05-07 06:54:20', 0, '', 'Document : Ticket - Impossible de prendre en compte des nouvelles prise en charge par l’État  (123)'),
(3171, 'Document', 123, '0', 20, 'Isman Ali (10)', '2018-05-07 06:54:20', 0, '', ''),
(3172, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-07 06:55:18', 1, 'Impossible de prendre en compte des nouvelles prise en charge par l’État ', 'Impossible d\'etablir code payeur des nouvelles prise en charge de l’État ou autres'),
(3173, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-05-07 06:57:26', 12, '4', '6'),
(3174, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-05-07 06:57:26', 64, 'Joel (9)', 'Isman (10)'),
(3175, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-05-07 06:57:26', 16, '', '2018-05-07 06:57:26'),
(3176, 'Ticket', 129, '', 0, 'Isman Ali (10)', '2018-05-07 06:57:26', 17, '', '2018-05-07 06:57:26'),
(3177, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-07 07:03:29', 1, 'Choisir la date de la facture au niveau de la facturation manuel', 'Non-valeur impossibliter modifier date periode et recrediter une facture partiel \" charges fixe\"'),
(3178, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-07 07:03:29', 64, 'Joel (9)', 'Isman (10)'),
(3179, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-07 07:09:41', 12, '4', '2'),
(3180, 'Ticket', 124, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-07 07:09:41', 0, '', '126'),
(3181, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-07 07:17:01', 19, '2018-05-07 07:09:41', '2018-05-07 07:17:01'),
(3182, 'Document', 124, 'Ticket', 15, 'Isman Ali (10)', '2018-05-07 07:17:01', 0, '', 'Non-valeur impossibliter modifier date periode et recrediter une facture partiel \" charges fixe\" (124)'),
(3183, 'Ticket', 124, 'Document', 15, 'Isman Ali (10)', '2018-05-07 07:17:01', 0, '', 'Document : Ticket - Non-valeur impossibliter modifier date periode et recrediter une facture partiel \" charges fixe\" (124)'),
(3184, 'Document', 124, '0', 20, 'Isman Ali (10)', '2018-05-07 07:17:01', 0, '', ''),
(3185, 'Ticket', 60, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-07 07:18:18', 0, '', '127'),
(3186, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-07 07:22:25', 19, '2018-05-06 08:03:46', '2018-05-07 07:22:25'),
(3187, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-07 07:22:25', 64, 'Peter (6)', 'Isman (10)'),
(3188, 'Document', 125, 'Ticket', 15, 'Isman Ali (10)', '2018-05-07 07:22:25', 0, '', 'Impossibilité d’établir un devis de l\'assainissement (70)'),
(3189, 'Ticket', 70, 'Document', 15, 'Isman Ali (10)', '2018-05-07 07:22:25', 0, '', 'Document : Ticket - Impossibilité d’établir un devis de l\'assainissement (125)'),
(3190, 'Document', 125, '0', 20, 'Isman Ali (10)', '2018-05-07 07:22:25', 0, '', ''),
(3191, 'TicketSatisfaction', 59, '0', 20, 'cron_createinquest', '2018-05-07 11:07:27', 0, '', ''),
(3192, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:08:05', 12, '2', '1'),
(3193, 'Ticket', 60, 'User', 16, 'Joel Wambugu (9)', '2018-05-07 11:08:05', 0, 'Kariuki Peter (6)', ''),
(3194, 'Ticket', 60, 'Group', 15, 'Joel Wambugu (9)', '2018-05-07 11:08:37', 0, '', 'Onead Admin (2)'),
(3195, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:08:37', 12, '1', '4'),
(3196, 'Ticket', 70, 'User', 16, 'Joel Wambugu (9)', '2018-05-07 11:21:43', 0, 'Michael (12)', ''),
(3197, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:21:50', 12, '3', '1'),
(3198, 'Ticket', 70, 'User', 16, 'Joel Wambugu (9)', '2018-05-07 11:21:50', 0, 'Kariuki Peter (6)', ''),
(3199, 'Ticket', 70, 'User', 15, 'Joel Wambugu (9)', '2018-05-07 11:22:12', 0, '', 'Ezekiel (13)'),
(3200, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:22:12', 12, '1', '2'),
(3201, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:22:41', 12, '2', '3'),
(3202, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-05-07 11:34:20', 12, '2', '3'),
(3203, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:06:43', 24, '', '&lt;p&gt;Problème de période qui figurait lors de création de facture manuelle a été corrigé&lt;/p&gt;'),
(3204, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:06:43', 12, '2', '5'),
(3205, 'Ticket', 143, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:06:43', 17, '', '2018-05-07 21:06:43'),
(3206, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:09:55', 24, '', '&lt;p&gt;Le rapport d’analyse des dettes a été corrigé. Merci de tester dans la base test et revenir vers nous.&lt;/p&gt;'),
(3207, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:09:55', 12, '2', '5'),
(3208, 'Ticket', 107, '', 0, 'Joel Wambugu (9)', '2018-05-07 21:09:55', 17, '', '2018-05-07 21:09:55'),
(3209, 'Ticket', 107, '', 0, 'Isman Ali (10)', '2018-05-08 06:55:25', 12, '5', '6'),
(3210, 'Ticket', 107, '', 0, 'Isman Ali (10)', '2018-05-08 06:55:25', 16, '2018-05-08 06:55:25', '2018-05-08 06:55:25'),
(3211, 'Ticket', 107, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-08 06:55:25', 0, '', '128'),
(3212, 'Document', 126, '0', 20, 'Isman Ali (10)', '2018-05-08 07:52:42', 0, '', ''),
(3213, 'Document', 126, 'Ticket', 15, 'Isman Ali (10)', '2018-05-08 07:52:42', 0, '', 'Relève Indexe de coupure  (146)'),
(3214, 'Ticket', 146, 'Document', 15, 'Isman Ali (10)', '2018-05-08 07:52:42', 0, '', 'Document ticket 146 (126)'),
(3215, 'Ticket', 146, 'User', 15, 'Isman Ali (10)', '2018-05-08 07:52:42', 0, '', 'Isman Ali (10)'),
(3216, 'Ticket', 146, '0', 20, 'Isman Ali (10)', '2018-05-08 07:52:42', 0, '', ''),
(3217, 'Ticket', 146, '', 0, 'Isman Ali (10)', '2018-05-08 07:52:55', 14, '1', '2'),
(3218, 'Ticket', 146, '', 0, 'Isman Ali (10)', '2018-05-08 07:52:55', 21, '&lt;p&gt;Comme discuter avec Peter sur le problème rencontré avec le releveur lors de relève indexe de coupure.&lt;/p&gt;&lt;p&gt;On se mit d\'accord d\'ajouter un code anomalie comm', '&lt;p&gt;Comme discuter avec Peter sur le problème rencontré avec le releveur lors de relève indexe de coupure.&lt;/p&gt;n&lt;p&gt;On se mit d\'accord d\'ajouter un code anomalie com'),
(3219, 'Ticket', 78, '', 0, 'Isman Ali (10)', '2018-05-08 09:25:10', 12, '6', '1'),
(3220, 'Ticket', 78, '', 0, 'Isman Ali (10)', '2018-05-08 09:25:10', 17, '2018-03-25 08:34:27', 'NULL'),
(3221, 'Ticket', 78, '', 0, 'Isman Ali (10)', '2018-05-08 09:25:10', 16, '2018-04-03 05:19:15', 'NULL'),
(3222, 'Ticket', 78, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-08 09:25:10', 0, '', '129'),
(3223, 'Ticket', 108, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-05-08 11:34:04', 0, '', '130'),
(3224, 'TicketSatisfaction', 60, '0', 20, 'cron_createinquest', '2018-05-09 05:44:10', 0, '', ''),
(3225, 'TicketSatisfaction', 61, '0', 20, 'cron_createinquest', '2018-05-09 05:44:10', 0, '', ''),
(3226, 'TicketSatisfaction', 62, '0', 20, 'cron_createinquest', '2018-05-09 05:44:10', 0, '', ''),
(3227, 'Ticket', 146, 'User', 15, 'Joel Wambugu (9)', '2018-05-09 07:11:06', 0, '', 'Gerard Petroutchouck (11)'),
(3228, 'Ticket', 146, 'User', 15, 'Joel Wambugu (9)', '2018-05-09 07:11:06', 0, '', 'Ezekiel (13)'),
(3229, 'Ticket', 146, '', 0, 'Joel Wambugu (9)', '2018-05-09 07:11:06', 12, '1', '2'),
(3230, 'Ticket', 146, '', 0, 'Joel Wambugu (9)', '2018-05-09 07:11:06', 64, 'Isman (10)', 'Joel (9)'),
(3231, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-05-11 08:21:24', 24, '', '&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5af5523bbefc38.81158873\" src=\"blob:http://www.sulisea.com/5e79e70e-1199-411c-bd02-ba9d3541d382\" width=\"314.8299492385787\" height=\"163\" /&gt;'),
(3232, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-05-11 08:21:24', 12, '2', '5'),
(3233, 'Ticket', 141, '', 0, 'Joel Wambugu (9)', '2018-05-11 08:21:24', 17, '', '2018-05-11 08:21:24'),
(3234, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-05-12 09:42:58', 12, '1', '2'),
(3235, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-05-12 09:42:58', 64, 'Isman (10)', 'Joel (9)'),
(3236, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-12 10:05:15', 24, '', '&lt;p&gt;L\'option de Devis Assainissement a été ajouté au niveau de Facture Manuelle (Base Production). Merci suivre avec les utilisateurs.&lt;/p&gt;'),
(3237, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-12 10:05:15', 12, '3', '5'),
(3238, 'Ticket', 70, '', 0, 'Joel Wambugu (9)', '2018-05-12 10:05:15', 17, '', '2018-05-12 10:05:15'),
(3239, 'Document', 127, '0', 20, 'Isman Ali (10)', '2018-05-13 07:03:24', 0, '', ''),
(3240, 'Document', 127, 'Ticket', 15, 'Isman Ali (10)', '2018-05-13 07:03:24', 0, '', 'Portefeuille par Payeur (147)'),
(3241, 'Ticket', 147, 'Document', 15, 'Isman Ali (10)', '2018-05-13 07:03:24', 0, '', 'Document ticket 147 (127)'),
(3242, 'Ticket', 147, 'User', 15, 'Isman Ali (10)', '2018-05-13 07:03:24', 0, '', 'Isman Ali (10)'),
(3243, 'Ticket', 147, '0', 20, 'Isman Ali (10)', '2018-05-13 07:03:24', 0, '', '');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(3244, 'Document', 128, '0', 20, 'Isman Ali (10)', '2018-05-13 07:31:00', 0, '', ''),
(3245, 'Document', 128, 'Ticket', 15, 'Isman Ali (10)', '2018-05-13 07:31:00', 0, '', 'préparer les coupures  (148)'),
(3246, 'Ticket', 148, 'Document', 15, 'Isman Ali (10)', '2018-05-13 07:31:00', 0, '', 'Document ticket 148 (128)'),
(3247, 'Ticket', 148, 'User', 15, 'Isman Ali (10)', '2018-05-13 07:31:00', 0, '', 'Isman Ali (10)'),
(3248, 'Ticket', 148, '0', 20, 'Isman Ali (10)', '2018-05-13 07:31:00', 0, '', ''),
(3249, 'Document', 129, '0', 20, 'Isman Ali (10)', '2018-05-13 07:36:11', 0, '', ''),
(3250, 'Document', 129, 'Ticket', 15, 'Isman Ali (10)', '2018-05-13 07:36:11', 0, '', 'Afficher le dossier  (149)'),
(3251, 'Ticket', 149, 'Document', 15, 'Isman Ali (10)', '2018-05-13 07:36:11', 0, '', 'Document ticket 149 (129)'),
(3252, 'Ticket', 149, 'User', 15, 'Isman Ali (10)', '2018-05-13 07:36:11', 0, '', 'Isman Ali (10)'),
(3253, 'Ticket', 149, '0', 20, 'Isman Ali (10)', '2018-05-13 07:36:11', 0, '', ''),
(3254, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-05-13 12:28:07', 21, '&lt;p&gt;Veuillez ajouter dans l\'interface par payeur le filtre de recherche par date et le bouton imprimer &lt;/p&gt;', '&lt;p&gt;Veuillez ajouter dans l\'interface Portefeuille par payeur le filtre de recherche par date et le bouton imprimer &lt;/p&gt;'),
(3255, 'Ticket', 139, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-05-13 19:10:26', 0, '', '110'),
(3256, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:01:41', 150, '0', '81039'),
(3257, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:01:41', 64, 'Isman (10)', 'Joel (9)'),
(3258, 'Ticket', 149, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 06:01:41', 0, '', 'Michael (12)'),
(3259, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:01:41', 12, '1', '2'),
(3260, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:01:41', 64, 'Isman (10)', 'Joel (9)'),
(3261, 'Ticket', 147, 'Group', 15, 'Joel Wambugu (9)', '2018-05-14 06:14:14', 0, '', 'Onead Admin (2)'),
(3262, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:14:14', 12, '1', '2'),
(3263, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:14:14', 64, 'Isman (10)', 'Joel (9)'),
(3264, 'Ticket', 147, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-14 06:15:31', 0, '', '131'),
(3265, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 150, '0', '83939'),
(3266, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 64, 'Isman (10)', 'Joel (9)'),
(3267, 'Ticket', 148, 'Group', 15, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 0, '', 'Onead Admin (2)'),
(3268, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 12, '1', '2'),
(3269, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 21, '&lt;p&gt;Veuillez ajouter  sur l\'interface préparer les coupures :&lt;/p&gt;&lt;p&gt;    - dans le paramètre, l\'usage et groupe code payeur&lt;/p&gt;&lt;p&gt;    - avant l\'extracti', '&lt;p&gt;Veuillez ajouter  sur l\'interface préparer les coupures :&lt;/p&gt;n&lt;p&gt;    - dans le paramètre, l\'usage et groupe code payeur&lt;/p&gt;n&lt;p&gt;    - avant l\'extrac'),
(3270, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:22:37', 64, 'Isman (10)', 'Joel (9)'),
(3271, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 06:23:10', 12, '2', '4'),
(3272, 'Ticket', 148, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-14 06:23:36', 0, '', '132'),
(3273, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-14 07:33:26', 14, '1', '2'),
(3274, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-14 07:33:26', 64, 'Joel (9)', 'Isman (10)'),
(3275, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-14 07:34:08', 12, '4', '1'),
(3276, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 09:25:32', 64, 'Isman (10)', 'Joel (9)'),
(3277, 'Ticket', 148, 'Group', 16, 'Joel Wambugu (9)', '2018-05-14 09:25:32', 0, 'Onead Admin (2)', ''),
(3278, 'Ticket', 148, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 09:26:18', 0, '', 'Ezekiel (13)'),
(3279, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-14 09:26:18', 12, '1', '2'),
(3280, 'Ticket', 149, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 12:08:05', 0, '', 'Joel Wambugu (9)'),
(3281, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-14 12:12:48', 12, '5', '6'),
(3282, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-14 12:12:48', 64, 'Joel (9)', 'Isman (10)'),
(3283, 'Ticket', 70, '', 0, 'Isman Ali (10)', '2018-05-14 12:12:48', 16, '', '2018-05-14 12:12:48'),
(3284, 'Ticket', 141, '', 0, 'Isman Ali (10)', '2018-05-14 12:15:27', 12, '5', '6'),
(3285, 'Ticket', 141, '', 0, 'Isman Ali (10)', '2018-05-14 12:15:27', 64, 'Joel (9)', 'Isman (10)'),
(3286, 'Ticket', 141, '', 0, 'Isman Ali (10)', '2018-05-14 12:15:27', 16, '', '2018-05-14 12:15:27'),
(3287, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-14 12:21:33', 12, '2', '4'),
(3288, 'Ticket', 143, '', 0, 'Isman Ali (10)', '2018-05-14 12:22:14', 12, '5', '6'),
(3289, 'Ticket', 143, '', 0, 'Isman Ali (10)', '2018-05-14 12:22:14', 64, 'Joel (9)', 'Isman (10)'),
(3290, 'Ticket', 143, '', 0, 'Isman Ali (10)', '2018-05-14 12:22:14', 16, '', '2018-05-14 12:22:14'),
(3291, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-05-14 12:31:10', 14, '1', '2'),
(3292, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-05-14 12:31:10', 64, 'Joel (9)', 'Isman (10)'),
(3293, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-05-14 12:31:24', 12, '4', '1'),
(3294, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:07:33', 64, 'Isman (10)', 'Joel (9)'),
(3295, 'Ticket', 147, 'Group', 16, 'Joel Wambugu (9)', '2018-05-14 13:07:33', 0, 'Onead Admin (2)', ''),
(3296, 'Ticket', 147, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 13:08:10', 0, '', 'Joel Wambugu (9)'),
(3297, 'Ticket', 147, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 13:08:10', 0, '', 'Ezekiel (13)'),
(3298, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:08:10', 12, '1', '2'),
(3299, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:11:52', 12, '3', '1'),
(3300, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:11:52', 64, 'Houssein Ali (7)', 'Joel (9)'),
(3301, 'Ticket', 145, 'Group', 16, 'Joel Wambugu (9)', '2018-05-14 13:11:52', 0, 'Onead Admin (2)', ''),
(3302, 'Ticket', 145, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 13:12:54', 0, '', 'Michael (12)'),
(3303, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:12:54', 12, '1', '2'),
(3304, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:14:51', 12, '2', '1'),
(3305, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:14:51', 64, 'Isman (10)', 'Joel (9)'),
(3306, 'Ticket', 124, 'Group', 16, 'Joel Wambugu (9)', '2018-05-14 13:14:51', 0, 'Onead Admin (2)', ''),
(3307, 'Ticket', 124, 'User', 15, 'Joel Wambugu (9)', '2018-05-14 13:15:05', 0, '', 'Michael (12)'),
(3308, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-14 13:15:05', 12, '1', '2'),
(3309, 'Document', 130, '0', 20, 'Isman Ali (10)', '2018-05-15 07:11:05', 0, '', ''),
(3310, 'Document', 130, 'Ticket', 15, 'Isman Ali (10)', '2018-05-15 07:11:05', 0, '', 'Document de spécification AVC (150)'),
(3311, 'Ticket', 150, 'Document', 15, 'Isman Ali (10)', '2018-05-15 07:11:05', 0, '', 'Document ticket 150 (130)'),
(3312, 'Ticket', 150, 'User', 15, 'Isman Ali (10)', '2018-05-15 07:11:05', 0, '', 'Isman Ali (10)'),
(3313, 'Ticket', 150, '0', 20, 'Isman Ali (10)', '2018-05-15 07:11:05', 0, '', ''),
(3314, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-05-15 07:13:22', 19, '2018-05-15 07:11:05', '2018-05-15 07:13:22'),
(3315, 'Document', 131, 'Ticket', 15, 'Isman Ali (10)', '2018-05-15 07:13:22', 0, '', 'Document de spécification AVC (150)'),
(3316, 'Ticket', 150, 'Document', 15, 'Isman Ali (10)', '2018-05-15 07:13:22', 0, '', 'Document : Ticket - Document de spécification AVC (131)'),
(3317, 'Document', 131, '0', 20, 'Isman Ali (10)', '2018-05-15 07:13:22', 0, '', ''),
(3318, 'TicketSatisfaction', 63, '0', 20, 'cron_createinquest', '2018-05-16 05:30:21', 0, '', ''),
(3319, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-16 07:40:45', 24, '', '&lt;p&gt;Le dossier est maintenant à l\'étape 8. Merci de vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5afbe'),
(3320, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-16 07:40:45', 12, '2', '5'),
(3321, 'Ticket', 149, '', 0, 'Joel Wambugu (9)', '2018-05-16 07:40:45', 17, '', '2018-05-16 07:40:45'),
(3322, 'Ticket', 150, 'User', 15, 'Joel Wambugu (9)', '2018-05-17 06:06:27', 0, '', 'Joel Wambugu (9)'),
(3323, 'Ticket', 150, 'User', 15, 'Joel Wambugu (9)', '2018-05-17 06:06:27', 0, '', 'Michael (12)'),
(3324, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-05-17 06:06:27', 12, '1', '2'),
(3325, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-05-17 06:06:27', 64, 'Isman (10)', 'Joel (9)'),
(3326, 'Ticket', 106, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 12, '5', '6'),
(3327, 'Ticket', 106, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 16, '', '2018-05-17 06:44:24'),
(3328, 'Ticket', 111, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 12, '5', '6'),
(3329, 'Ticket', 111, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 16, '', '2018-05-17 06:44:24'),
(3330, 'Ticket', 131, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 12, '5', '6'),
(3331, 'Ticket', 131, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 16, '', '2018-05-17 06:44:24'),
(3332, 'Ticket', 133, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 12, '5', '6'),
(3333, 'Ticket', 133, '', 0, 'cron_closeticket', '2018-05-17 06:44:24', 16, '', '2018-05-17 06:44:24'),
(3334, 'Ticket', 149, '', 0, 'Isman Ali (10)', '2018-05-17 07:38:44', 12, '5', '6'),
(3335, 'Ticket', 149, '', 0, 'Isman Ali (10)', '2018-05-17 07:38:44', 16, '2018-05-17 07:38:44', '2018-05-17 07:38:44'),
(3336, 'Ticket', 149, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-17 07:38:44', 0, '', '133'),
(3337, 'TicketSatisfaction', 64, '0', 20, 'cron_createinquest', '2018-05-17 08:45:20', 0, '', ''),
(3338, 'TicketSatisfaction', 65, '0', 20, 'cron_createinquest', '2018-05-17 08:45:20', 0, '', ''),
(3339, 'Document', 132, '0', 20, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', ''),
(3340, 'Document', 132, 'Ticket', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Fausse indexe precedente  (151)'),
(3341, 'Ticket', 151, 'Document', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Document ticket 151 (132)'),
(3342, 'Document', 133, '0', 20, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', ''),
(3343, 'Document', 133, 'Ticket', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Fausse indexe precedente  (151)'),
(3344, 'Ticket', 151, 'Document', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Document ticket 151 (133)'),
(3345, 'Document', 134, '0', 20, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', ''),
(3346, 'Document', 134, 'Ticket', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Fausse indexe precedente  (151)'),
(3347, 'Ticket', 151, 'Document', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Document ticket 151 (134)'),
(3348, 'Ticket', 151, 'User', 15, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', 'Isman Ali (10)'),
(3349, 'Ticket', 151, '0', 20, 'Isman Ali (10)', '2018-05-17 09:00:33', 0, '', ''),
(3350, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:06:54', 24, '', '&lt;p&gt;La nouvelle fonction Sauter Etape de Paiement Frais de Dossier est maintenant dispoble dans la base Test. Merci de tester et confirmer.&lt;/p&gt;'),
(3351, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:06:54', 64, 'Peter (6)', 'Joel (9)'),
(3352, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:06:54', 12, '2', '5'),
(3353, 'Ticket', 55, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:06:54', 17, '', '2018-05-18 18:06:54'),
(3354, 'Ticket', 137, '', 0, 'cron_closeticket', '2018-05-18 18:10:02', 12, '5', '6'),
(3355, 'Ticket', 137, '', 0, 'cron_closeticket', '2018-05-18 18:10:02', 16, '', '2018-05-18 18:10:02'),
(3356, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:17:06', 52, '2', '3'),
(3357, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:19:29', 24, '&lt;p&gt;Pas de documents de supports pour traiter ce ticket.&lt;/p&gt;', '&lt;p&gt;Le champ Période de Facturation a été ajouté.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5aff1925139b77.51092136\" src=\"blob:http://www.sulise'),
(3358, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:19:29', 12, '2', '5'),
(3359, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-18 18:19:29', 17, '', '2018-05-18 18:19:29'),
(3360, 'TicketSatisfaction', 66, '0', 20, 'cron_createinquest', '2018-05-21 07:30:32', 0, '', ''),
(3361, 'TicketSatisfaction', 67, '0', 20, 'cron_createinquest', '2018-05-21 07:30:32', 0, '', ''),
(3362, 'TicketSatisfaction', 68, '0', 20, 'cron_createinquest', '2018-05-21 07:30:32', 0, '', ''),
(3363, 'TicketSatisfaction', 69, '0', 20, 'cron_createinquest', '2018-05-21 07:30:32', 0, '', ''),
(3364, 'Ticket', 116, '', 0, 'cron_closeticket', '2018-05-21 08:13:46', 12, '5', '6'),
(3365, 'Ticket', 116, '', 0, 'cron_closeticket', '2018-05-21 08:13:46', 16, '', '2018-05-21 08:13:46'),
(3366, 'Ticket', 123, '', 0, 'cron_closeticket', '2018-05-21 08:13:46', 12, '5', '6'),
(3367, 'Ticket', 123, '', 0, 'cron_closeticket', '2018-05-21 08:13:46', 16, '', '2018-05-21 08:13:46'),
(3368, 'Ticket', 148, 'User', 15, 'Joel Wambugu (9)', '2018-05-21 08:36:21', 0, '', 'Joel Wambugu (9)'),
(3369, 'Ticket', 148, 'Group', 15, 'Joel Wambugu (9)', '2018-05-21 08:36:21', 0, '', 'Onead Admin (2)'),
(3370, 'Ticket', 148, 'User', 16, 'Joel Wambugu (9)', '2018-05-21 08:36:36', 0, 'Ezekiel (13)', ''),
(3371, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-21 09:10:55', 12, '2', '4'),
(3372, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-21 09:45:56', 12, '4', '1'),
(3373, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-21 09:45:56', 64, 'Joel (9)', 'Isman (10)'),
(3374, 'Ticket', 148, 'User', 15, 'Joel Wambugu (9)', '2018-05-22 04:47:15', 0, '', 'Ezekiel (13)'),
(3375, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-22 04:47:15', 12, '1', '2'),
(3376, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-22 04:47:15', 64, 'Isman (10)', 'Joel (9)'),
(3377, 'Ticket', 148, 'Group', 16, 'Joel Wambugu (9)', '2018-05-22 04:47:34', 0, 'Onead Admin (2)', ''),
(3378, 'Document', 135, '0', 20, 'Joel Wambugu (9)', '2018-05-22 09:04:20', 0, '', ''),
(3379, 'Ticket', 147, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-05-22 09:04:20', 0, '', '134'),
(3380, 'Ticket', 147, 'Group', 15, 'Joel Wambugu (9)', '2018-05-22 09:06:22', 0, '', 'Onead Admin (2)'),
(3381, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-05-22 09:06:22', 12, '2', '4'),
(3382, 'Ticket', 147, 'User', 16, 'Joel Wambugu (9)', '2018-05-22 09:10:06', 0, 'Ezekiel (13)', ''),
(3383, 'TicketSatisfaction', 70, '0', 20, 'cron_createinquest', '2018-05-22 12:01:36', 0, '', ''),
(3384, 'TicketSatisfaction', 71, '0', 20, 'cron_createinquest', '2018-05-22 12:01:36', 0, '', ''),
(3385, 'Ticket', 151, 'User', 15, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 0, '', 'Joel Wambugu (9)'),
(3386, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 150, '0', '514206'),
(3387, 'Ticket', 151, 'User', 15, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 0, '', 'Ezekiel (13)'),
(3388, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 12, '1', '2'),
(3389, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 21, '&lt;p&gt;Le système récupère une fausse indexe de départ &lt;span style=\"background-color: #ffffff; color: #ff0000;\"&gt;&lt;em&gt;\"capture ci-jointe INDEX3\"&lt;/em&gt; &lt;/span&gt', '&lt;p&gt;Le système récupère une fausse indexe de départ &lt;span style=\"background-color: #ffffff; color: #ff0000;\"&gt;&lt;em&gt;\"capture ci-jointe INDEX3\"&lt;/em&gt; &lt;/span&gt'),
(3390, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-05-23 07:34:28', 64, 'Isman (10)', 'Joel (9)'),
(3391, 'Ticket', 138, '', 0, 'Isman Ali (10)', '2018-05-24 06:37:35', 12, '5', '6'),
(3392, 'Ticket', 138, '', 0, 'Isman Ali (10)', '2018-05-24 06:37:35', 16, '2018-05-24 06:37:35', '2018-05-24 06:37:35'),
(3393, 'Ticket', 138, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-24 06:37:35', 0, '', '135'),
(3394, 'Ticket', 110, '', 0, 'Isman Ali (10)', '2018-05-24 06:48:16', 12, '5', '2'),
(3395, 'Ticket', 110, '', 0, 'Isman Ali (10)', '2018-05-24 06:48:16', 17, '2018-04-30 05:17:56', 'NULL'),
(3396, 'Ticket', 110, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-24 06:48:16', 0, '', '136'),
(3397, 'Ticket', 110, '', 0, 'Isman Ali (10)', '2018-05-24 06:49:05', 19, '2018-05-24 06:48:16', '2018-05-24 06:49:05'),
(3398, 'Document', 136, 'Ticket', 15, 'Isman Ali (10)', '2018-05-24 06:49:05', 0, '', 'Détails facture hors tournée (vide) (110)'),
(3399, 'Ticket', 110, 'Document', 15, 'Isman Ali (10)', '2018-05-24 06:49:05', 0, '', 'Document : Ticket - Détails facture hors tournée (vide) (136)'),
(3400, 'Document', 136, '0', 20, 'Isman Ali (10)', '2018-05-24 06:49:05', 0, '', ''),
(3401, 'TicketSatisfaction', 72, '0', 20, 'cron_createinquest', '2018-05-24 06:52:21', 0, '', ''),
(3402, 'Ticket', 147, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-05-24 07:04:13', 0, '', '137'),
(3403, 'Ticket', 55, '', 0, 'Isman Ali (10)', '2018-05-24 07:12:06', 12, '5', '6'),
(3404, 'Ticket', 55, '', 0, 'Isman Ali (10)', '2018-05-24 07:12:06', 16, '2018-05-24 07:12:06', '2018-05-24 07:12:06'),
(3405, 'Ticket', 55, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-24 07:12:06', 0, '', '138'),
(3406, 'Ticket', 147, '', 0, 'Houssein Ali (7)', '2018-05-24 07:59:30', 12, '4', '2'),
(3407, 'Ticket', 108, '', 0, 'Houssein Ali (7)', '2018-05-24 08:00:37', 12, '4', '2'),
(3408, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-05-24 09:04:23', 19, '2018-05-24 06:49:05', '2018-05-24 09:04:23'),
(3409, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-05-24 09:04:23', 64, 'Isman (10)', 'Joel (9)'),
(3410, 'Document', 137, 'Ticket', 15, 'Joel Wambugu (9)', '2018-05-24 09:04:23', 0, '', 'Détails facture hors tournée (vide) (110)'),
(3411, 'Ticket', 110, 'Document', 15, 'Joel Wambugu (9)', '2018-05-24 09:04:23', 0, '', 'Document: Ticket - Détails facture hors tournée (vide) (137)'),
(3412, 'Document', 137, '0', 20, 'Joel Wambugu (9)', '2018-05-24 09:04:23', 0, '', ''),
(3413, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-05-24 09:06:56', 24, '&lt;p&gt;Problème déjà résolu. Version du 27.04.2018 dans la base test. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Le problème a été à résolu depuis le déploiment de la version du 27.04.2018 dans la base test et ensuite la base production. L\'impression dans la base production marche de'),
(3414, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-05-24 09:06:56', 12, '2', '5'),
(3415, 'Ticket', 110, '', 0, 'Joel Wambugu (9)', '2018-05-24 09:06:56', 17, '', '2018-05-24 09:06:56'),
(3416, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-05-24 09:08:59', 19, '2018-05-17 06:06:27', '2018-05-24 09:08:59'),
(3417, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-05-24 09:08:59', 64, 'Joel (9)', 'Isman (10)'),
(3418, 'Document', 138, 'Ticket', 15, 'Isman Ali (10)', '2018-05-24 09:08:59', 0, '', 'Document de spécification AVC (150)'),
(3419, 'Ticket', 150, 'Document', 15, 'Isman Ali (10)', '2018-05-24 09:08:59', 0, '', 'Document : Ticket - Document de spécification AVC (138)'),
(3420, 'Document', 138, '0', 20, 'Isman Ali (10)', '2018-05-24 09:08:59', 0, '', ''),
(3421, 'Document', 139, '0', 20, 'Isman Ali (10)', '2018-05-24 09:12:56', 0, '', ''),
(3422, 'Document', 139, 'Ticket', 15, 'Isman Ali (10)', '2018-05-24 09:12:56', 0, '', 'Spécification sur le vente d\'eau de camion citerne  (152)'),
(3423, 'Ticket', 152, 'Document', 15, 'Isman Ali (10)', '2018-05-24 09:12:56', 0, '', 'Document ticket 152 (139)'),
(3424, 'Ticket', 152, 'User', 15, 'Isman Ali (10)', '2018-05-24 09:12:56', 0, '', 'Isman Ali (10)'),
(3425, 'Ticket', 152, '0', 20, 'Isman Ali (10)', '2018-05-24 09:12:56', 0, '', ''),
(3426, 'Ticket', 110, '', 0, 'Isman Ali (10)', '2018-05-24 09:26:56', 12, '5', '6'),
(3427, 'Ticket', 110, '', 0, 'Isman Ali (10)', '2018-05-24 09:26:56', 16, '2018-05-24 09:26:56', '2018-05-24 09:26:56'),
(3428, 'Ticket', 110, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-24 09:26:56', 0, '', '139'),
(3429, 'Ticket', 61, '', 0, 'cron_closeticket', '2018-05-26 07:52:07', 12, '5', '6'),
(3430, 'Ticket', 61, '', 0, 'cron_closeticket', '2018-05-26 07:52:07', 16, '', '2018-05-26 07:52:07'),
(3431, 'Ticket', 146, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:55:15', 24, '', '&lt;p&gt;Le champ code anomalie a été ajouté dans la base test. Merci de tester et confirmer.&lt;/p&gt;'),
(3432, 'Ticket', 146, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:55:15', 12, '2', '5'),
(3433, 'Ticket', 146, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:55:15', 17, '', '2018-05-26 07:55:15'),
(3434, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:57:21', 24, '', '&lt;p&gt;Le champ pour ajouter le code payeur lors de la création d\'une nouvelle demande de branchement a été ajouté dans la base test, merci de tester et confirmer.&lt;/p&gt;'),
(3435, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:57:21', 64, 'Isman (10)', 'Joel (9)'),
(3436, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:57:21', 12, '2', '5'),
(3437, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-26 07:57:21', 17, '', '2018-05-26 07:57:21'),
(3438, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-26 08:03:39', 24, '', '&lt;p&gt;Correction de Code payeur/Etat et Sans Etat/Affichage de code payeur ont été fait. Merci de tester et confirmer.&lt;/p&gt;'),
(3439, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-26 08:03:39', 12, '2', '5'),
(3440, 'Ticket', 148, '', 0, 'Joel Wambugu (9)', '2018-05-26 08:03:39', 17, '', '2018-05-26 08:03:39'),
(3441, 'TicketSatisfaction', 73, '0', 20, 'cron_createinquest', '2018-05-27 08:39:23', 0, '', ''),
(3442, 'TicketSatisfaction', 74, '0', 20, 'cron_createinquest', '2018-05-27 08:39:23', 0, '', ''),
(3443, 'TicketSatisfaction', 75, '0', 20, 'cron_createinquest', '2018-05-27 08:39:23', 0, '', ''),
(3444, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-05-28 06:32:54', 24, '', '&lt;p&gt;Problème représenté par le ticket No.: 150.&lt;/p&gt;'),
(3445, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-05-28 06:32:54', 12, '3', '5'),
(3446, 'Ticket', 127, '', 0, 'Joel Wambugu (9)', '2018-05-28 06:32:54', 17, '', '2018-05-28 06:32:54'),
(3447, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-28 08:16:26', 12, '5', '2'),
(3448, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-28 08:16:26', 17, '2018-05-26 07:57:21', 'NULL'),
(3449, 'Ticket', 74, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-28 08:16:26', 0, '', '140'),
(3450, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-28 08:34:13', 12, '5', '6'),
(3451, 'Ticket', 148, '', 0, 'Isman Ali (10)', '2018-05-28 08:34:13', 16, '2018-05-28 08:34:13', '2018-05-28 08:34:13'),
(3452, 'Ticket', 148, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-28 08:34:13', 0, '', '141'),
(3453, 'Ticket', 146, '', 0, 'Isman Ali (10)', '2018-05-28 08:36:44', 12, '5', '6'),
(3454, 'Ticket', 146, '', 0, 'Isman Ali (10)', '2018-05-28 08:36:44', 16, '2018-05-28 08:36:44', '2018-05-28 08:36:44'),
(3455, 'Ticket', 146, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-28 08:36:44', 0, '', '142'),
(3456, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-28 08:39:01', 12, '5', '2'),
(3457, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-28 08:39:01', 17, '2018-05-18 18:19:29', 'NULL'),
(3458, 'Ticket', 124, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-28 08:39:01', 0, '', '143'),
(3459, 'Document', 140, '0', 20, 'Isman Ali (10)', '2018-05-29 09:24:06', 0, '', ''),
(3460, 'Document', 140, 'Ticket', 15, 'Isman Ali (10)', '2018-05-29 09:24:06', 0, '', 'Mise en place des indicateurs  (153)'),
(3461, 'Ticket', 153, 'Document', 15, 'Isman Ali (10)', '2018-05-29 09:24:06', 0, '', 'Document ticket 153 (140)'),
(3462, 'Ticket', 153, 'User', 15, 'Isman Ali (10)', '2018-05-29 09:24:06', 0, '', 'Isman Ali (10)'),
(3463, 'Ticket', 153, '0', 20, 'Isman Ali (10)', '2018-05-29 09:24:06', 0, '', ''),
(3464, 'TicketSatisfaction', 76, '0', 20, 'cron_createinquest', '2018-05-29 09:26:51', 0, '', ''),
(3465, 'TicketSatisfaction', 77, '0', 20, 'cron_createinquest', '2018-05-29 09:26:51', 0, '', ''),
(3466, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:01:18', 24, '&lt;p&gt;Le champ Période de Facturation a été ajouté.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5aff1925139b77.51092136\" src=\"blob:http://www.sulise', '&lt;p&gt;J\'ai eu la confirmation de Peter que ce ne sera pas possible de modifier la période mais le système adopte par défaut la même période de la facture annulée. Pour annuler u'),
(3467, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:01:18', 64, 'Isman (10)', 'Joel (9)'),
(3468, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:01:18', 12, '2', '5'),
(3469, 'Ticket', 124, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:01:18', 17, '', '2018-05-29 11:01:18'),
(3470, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:07:45', 24, '&lt;p&gt;Le champ pour ajouter le code payeur lors de la création d\'une nouvelle demande de branchement a été ajouté dans la base test, merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;L\'implémentation des \'Avance sur Consommation par calibre sera différente. Pour la nationalité, il n\'aura que 2 nationalités (Djiboutiennne/Etrangere) et puis Agent Onead '),
(3471, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:07:45', 64, 'Isman (10)', 'Joel (9)'),
(3472, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:07:45', 12, '2', '5'),
(3473, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:07:45', 17, '', '2018-05-29 11:07:45'),
(3474, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:13:32', 24, '', '&lt;p&gt;Ce ticket a été remplacé par le ticket =&gt;No.: 150 (150 - Document de spécification AVC)&lt;/p&gt;'),
(3475, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:13:32', 64, 'Isman (10)', 'Joel (9)'),
(3476, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:13:32', 12, '4', '5'),
(3477, 'Ticket', 139, '', 0, 'Joel Wambugu (9)', '2018-05-29 11:13:32', 17, '', '2018-05-29 11:13:32'),
(3478, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-30 08:00:23', 12, '5', '6'),
(3479, 'Ticket', 124, '', 0, 'Isman Ali (10)', '2018-05-30 08:00:23', 16, '2018-05-30 08:00:23', '2018-05-30 08:00:23'),
(3480, 'Ticket', 124, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-30 08:00:23', 0, '', '144'),
(3481, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-30 08:23:28', 12, '5', '2'),
(3482, 'Ticket', 74, '', 0, 'Isman Ali (10)', '2018-05-30 08:23:28', 17, '2018-05-29 11:07:45', 'NULL'),
(3483, 'Ticket', 74, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-05-30 08:23:28', 0, '', '145'),
(3484, 'Ticket', 150, 'Ticket', 15, 'Isman Ali (10)', '2018-05-31 08:56:31', 0, '', 'Les tarifs de caution par diametre et par categorie  (127)'),
(3485, 'Ticket', 127, 'Ticket', 15, 'Isman Ali (10)', '2018-05-31 08:56:31', 0, '', 'Document de spécification AVC (150)'),
(3486, 'Ticket', 150, 'Ticket', 15, 'Isman Ali (10)', '2018-05-31 08:56:31', 0, '', 'Ajout des champs au niveau de la nationnalité et Type d\'Avance sur consommation (139)'),
(3487, 'Ticket', 139, 'Ticket', 15, 'Isman Ali (10)', '2018-05-31 08:56:31', 0, '', 'Document de spécification AVC (150)'),
(3488, 'TicketSatisfaction', 78, '0', 20, 'cron_createinquest', '2018-05-31 10:22:59', 0, '', ''),
(3489, 'TicketSatisfaction', 79, '0', 20, 'cron_createinquest', '2018-05-31 10:22:59', 0, '', ''),
(3490, 'TicketSatisfaction', 80, '0', 20, 'cron_createinquest', '2018-05-31 10:22:59', 0, '', ''),
(3491, 'Document', 141, '0', 20, 'Isman Ali (10)', '2018-06-03 08:10:31', 0, '', ''),
(3492, 'Document', 141, 'Ticket', 15, 'Isman Ali (10)', '2018-06-03 08:10:31', 0, '', 'Libellé facture périodique  (154)'),
(3493, 'Ticket', 154, 'Document', 15, 'Isman Ali (10)', '2018-06-03 08:10:31', 0, '', 'Document ticket 154 (141)'),
(3494, 'Ticket', 154, 'User', 15, 'Isman Ali (10)', '2018-06-03 08:10:31', 0, '', 'Isman Ali (10)'),
(3495, 'Ticket', 154, '0', 20, 'Isman Ali (10)', '2018-06-03 08:10:31', 0, '', ''),
(3496, 'Document', 142, '0', 20, 'Isman Ali (10)', '2018-06-03 08:17:46', 0, '', ''),
(3497, 'Document', 142, 'Ticket', 15, 'Isman Ali (10)', '2018-06-03 08:17:46', 0, '', 'Libellé facture pénalité (155)'),
(3498, 'Ticket', 155, 'Document', 15, 'Isman Ali (10)', '2018-06-03 08:17:46', 0, '', 'Document ticket 155 (142)'),
(3499, 'Ticket', 155, 'User', 15, 'Isman Ali (10)', '2018-06-03 08:17:46', 0, '', 'Isman Ali (10)'),
(3500, 'Ticket', 155, '0', 20, 'Isman Ali (10)', '2018-06-03 08:17:46', 0, '', ''),
(3501, 'Document', 143, '0', 20, 'Houssein Ali (7)', '2018-06-03 11:36:18', 0, '', ''),
(3502, 'Document', 143, 'Ticket', 15, 'Houssein Ali (7)', '2018-06-03 11:36:18', 0, '', 'Etat de synthèse de la facturation après correction (156)'),
(3503, 'Ticket', 156, 'Document', 15, 'Houssein Ali (7)', '2018-06-03 11:36:18', 0, '', 'Document ticket 156 (143)'),
(3504, 'Ticket', 156, 'User', 15, 'Houssein Ali (7)', '2018-06-03 11:36:18', 0, '', 'Houssein Ali (7)'),
(3505, 'Ticket', 156, '0', 20, 'Houssein Ali (7)', '2018-06-03 11:36:18', 0, '', ''),
(3506, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-04 04:48:45', 150, '0', '74293'),
(3507, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-04 04:48:45', 64, 'Isman (10)', 'Joel (9)'),
(3508, 'Ticket', 155, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-04 04:48:45', 0, '', '146'),
(3509, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-04 04:52:00', 12, '1', '4'),
(3510, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-04 04:52:00', 21, '&lt;p&gt;Merci de changer sur la colonne type de mouvement &lt;strong&gt;facture fraude - pénalité coupure &lt;/strong&gt;à &lt;strong&gt;facture pénalité - pénalité coupure&lt;/st', '&lt;p&gt;Merci de changer sur la colonne type de mouvement &lt;strong&gt;facture fraude - pénalité coupure &lt;/strong&gt;à &lt;strong&gt;facture pénalité - pénalité coupure&lt;/st'),
(3511, 'Ticket', 155, '', 0, 'Isman Ali (10)', '2018-06-04 07:10:48', 14, '1', '2'),
(3512, 'Ticket', 155, '', 0, 'Isman Ali (10)', '2018-06-04 07:10:48', 64, 'Joel (9)', 'Isman (10)'),
(3513, 'Ticket', 155, '', 0, 'Isman Ali (10)', '2018-06-04 07:11:21', 12, '4', '1'),
(3514, 'Ticket', 155, 'User', 15, 'Joel Wambugu (9)', '2018-06-05 08:01:46', 0, '', 'Gerard Petroutchouck (11)'),
(3515, 'Ticket', 155, 'User', 15, 'Joel Wambugu (9)', '2018-06-05 08:01:46', 0, '', 'Kariuki Peter (6)'),
(3516, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:01:46', 12, '1', '2'),
(3517, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:01:46', 64, 'Isman (10)', 'Joel (9)'),
(3518, 'TicketSatisfaction', 81, '0', 20, 'cron_createinquest', '2018-06-05 08:22:42', 0, '', ''),
(3519, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:47:40', 24, '&lt;p&gt;L\'implémentation des \'Avance sur Consommation par calibre sera différente. Pour la nationalité, il n\'aura que 2 nationalités (Djiboutiennne/Etrangere) et puis Agent Onead ', '&lt;p&gt;Nous avons déployé la version du 25.05.2018 comprenant le code payeur et les différents types d\'ASC pour les nouveaux dossiers et abonnements.&lt;/p&gt;rn&lt;p&gt; &lt;/p&'),
(3520, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:47:40', 64, 'Isman (10)', 'Joel (9)'),
(3521, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:47:40', 12, '2', '5'),
(3522, 'Ticket', 74, '', 0, 'Joel Wambugu (9)', '2018-06-05 08:47:40', 17, '', '2018-06-05 08:47:40'),
(3523, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-06-05 09:05:37', 24, '', '&lt;p&gt;L\'Abonné a été facturé au mois de mai.&lt;/p&gt;'),
(3524, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-06-05 09:05:37', 12, '2', '5'),
(3525, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-06-05 09:05:37', 17, '', '2018-06-05 09:05:37'),
(3526, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-06-05 09:07:17', 24, '&lt;p&gt;L\'Abonné a été facturé au mois de mai.&lt;/p&gt;', '&lt;p&gt;L\'Abonné a été facturé au mois de mai. L\'index a été corrigé avec le code anomalie VE.&lt;/p&gt;'),
(3527, 'Ticket', 151, '', 0, 'Joel Wambugu (9)', '2018-06-05 09:07:17', 17, '2018-06-05 09:05:37', '2018-06-05 09:07:17'),
(3528, 'Ticket', 151, '', 0, 'Isman Ali (10)', '2018-06-06 06:48:41', 12, '5', '6'),
(3529, 'Ticket', 151, '', 0, 'Isman Ali (10)', '2018-06-06 06:48:41', 16, '2018-06-06 06:48:41', '2018-06-06 06:48:41'),
(3530, 'Ticket', 151, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-06-06 06:48:41', 0, '', '147'),
(3531, 'Ticket', 154, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:27:39', 0, '', 'Gerard Petroutchouck (11)'),
(3532, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:27:39', 150, '0', '264313'),
(3533, 'Ticket', 154, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:27:39', 0, '', 'Kariuki Peter (6)'),
(3534, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:27:39', 12, '1', '2'),
(3535, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:27:39', 64, 'Isman (10)', 'Joel (9)'),
(3536, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:28:51', 150, '0', '691814'),
(3537, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:28:51', 64, 'Isman (10)', 'Joel (9)'),
(3538, 'Ticket', 153, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:28:51', 0, '', 'Ezekiel (13)'),
(3539, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:28:51', 12, '1', '2'),
(3540, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-06-06 09:28:51', 64, 'Isman (10)', 'Joel (9)'),
(3541, 'Ticket', 153, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:29:17', 0, '', 'Michael (12)'),
(3542, 'Ticket', 153, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:29:34', 0, '', 'Kariuki Peter (6)'),
(3543, 'Ticket', 153, 'User', 15, 'Joel Wambugu (9)', '2018-06-06 09:30:04', 0, '', 'Joel Wambugu (9)'),
(3544, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-06-06 12:10:29', 24, '', '&lt;p&gt;Ce problème a été corrigé lors de la facturation du mois de Mai.&lt;/p&gt;'),
(3545, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-06-06 12:10:29', 64, 'Houssein Ali (7)', 'Joel (9)'),
(3546, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-06-06 12:10:29', 12, '2', '5'),
(3547, 'Ticket', 108, '', 0, 'Joel Wambugu (9)', '2018-06-06 12:10:29', 17, '', '2018-06-06 12:10:29'),
(3548, 'Ticket', 108, '', 0, 'Isman Ali (10)', '2018-06-10 08:50:04', 12, '5', '6'),
(3549, 'Ticket', 108, '', 0, 'Isman Ali (10)', '2018-06-10 08:50:04', 16, '2018-06-10 08:50:04', '2018-06-10 08:50:04'),
(3550, 'Ticket', 108, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-06-10 08:50:04', 0, '', '148'),
(3551, 'TicketSatisfaction', 82, '0', 20, 'cron_createinquest', '2018-06-11 08:24:16', 0, '', ''),
(3552, 'Document', 144, '0', 20, 'Isman Ali (10)', '2018-06-12 08:27:39', 0, '', ''),
(3553, 'Document', 144, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 08:27:39', 0, '', 'Encaissement journalière  (157)'),
(3554, 'Ticket', 157, 'Document', 15, 'Isman Ali (10)', '2018-06-12 08:27:39', 0, '', 'Document ticket 157 (144)'),
(3555, 'Ticket', 157, 'User', 15, 'Isman Ali (10)', '2018-06-12 08:27:39', 0, '', 'Isman Ali (10)'),
(3556, 'Ticket', 157, '0', 20, 'Isman Ali (10)', '2018-06-12 08:27:39', 0, '', ''),
(3557, 'Document', 145, '0', 20, 'Isman Ali (10)', '2018-06-12 08:40:18', 0, '', ''),
(3558, 'Document', 145, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 08:40:18', 0, '', 'Etat des encaissement journaliers  (158)'),
(3559, 'Ticket', 158, 'Document', 15, 'Isman Ali (10)', '2018-06-12 08:40:18', 0, '', 'Document ticket 158 (145)'),
(3560, 'Ticket', 158, 'User', 15, 'Isman Ali (10)', '2018-06-12 08:40:18', 0, '', 'Isman Ali (10)'),
(3561, 'Ticket', 158, '0', 20, 'Isman Ali (10)', '2018-06-12 08:40:18', 0, '', ''),
(3562, 'Document', 146, '0', 20, 'Isman Ali (10)', '2018-06-12 08:49:03', 0, '', ''),
(3563, 'Document', 146, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 08:49:03', 0, '', 'Facture en crédit  (159)'),
(3564, 'Ticket', 159, 'Document', 15, 'Isman Ali (10)', '2018-06-12 08:49:03', 0, '', 'Document ticket 159 (146)'),
(3565, 'Ticket', 159, 'User', 15, 'Isman Ali (10)', '2018-06-12 08:49:03', 0, '', 'Isman Ali (10)'),
(3566, 'Ticket', 159, '0', 20, 'Isman Ali (10)', '2018-06-12 08:49:03', 0, '', ''),
(3567, 'Ticket', 157, '', 0, 'Isman Ali (10)', '2018-06-12 08:54:19', 1, 'Encaissement journalière ', 'Menu Remboursement de crédit par chèque'),
(3568, 'Document', 147, '0', 20, 'Isman Ali (10)', '2018-06-12 09:01:52', 0, '', ''),
(3569, 'Document', 147, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 09:01:52', 0, '', 'Erreur lors de devis sur la ligne de TVA qui n\'apparaisse pas (160)'),
(3570, 'Ticket', 160, 'Document', 15, 'Isman Ali (10)', '2018-06-12 09:01:52', 0, '', 'Document ticket 160 (147)'),
(3571, 'Ticket', 160, 'User', 15, 'Isman Ali (10)', '2018-06-12 09:01:52', 0, '', 'Isman Ali (10)'),
(3572, 'Ticket', 160, '0', 20, 'Isman Ali (10)', '2018-06-12 09:01:52', 0, '', ''),
(3573, 'Document', 148, '0', 20, 'Isman Ali (10)', '2018-06-12 09:06:58', 0, '', ''),
(3574, 'Document', 148, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 09:06:58', 0, '', 'Manque de le tranche de consommation à facturé sur le nouvelle abonnement (161)'),
(3575, 'Ticket', 161, 'Document', 15, 'Isman Ali (10)', '2018-06-12 09:06:58', 0, '', 'Document ticket 161 (148)'),
(3576, 'Ticket', 161, 'User', 15, 'Isman Ali (10)', '2018-06-12 09:06:58', 0, '', 'Isman Ali (10)'),
(3577, 'Ticket', 161, '0', 20, 'Isman Ali (10)', '2018-06-12 09:06:58', 0, '', ''),
(3578, 'Document', 149, '0', 20, 'Isman Ali (10)', '2018-06-12 09:10:47', 0, '', ''),
(3579, 'Document', 149, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 09:10:47', 0, '', 'Liste des noms des releveurs et Chef d’équipe (162)'),
(3580, 'Ticket', 162, 'Document', 15, 'Isman Ali (10)', '2018-06-12 09:10:47', 0, '', 'Document ticket 162 (149)'),
(3581, 'Ticket', 162, 'User', 15, 'Isman Ali (10)', '2018-06-12 09:10:47', 0, '', 'Isman Ali (10)'),
(3582, 'Ticket', 162, '0', 20, 'Isman Ali (10)', '2018-06-12 09:10:47', 0, '', ''),
(3583, 'Document', 150, '0', 20, 'Isman Ali (10)', '2018-06-12 09:33:51', 0, '', ''),
(3584, 'Document', 150, 'Ticket', 15, 'Isman Ali (10)', '2018-06-12 09:33:51', 0, '', 'saisie index (163)'),
(3585, 'Ticket', 163, 'Document', 15, 'Isman Ali (10)', '2018-06-12 09:33:51', 0, '', 'Document ticket 163 (150)'),
(3586, 'Ticket', 163, 'User', 15, 'Isman Ali (10)', '2018-06-12 09:33:51', 0, '', 'Isman Ali (10)'),
(3587, 'Ticket', 163, '0', 20, 'Isman Ali (10)', '2018-06-12 09:33:51', 0, '', ''),
(3588, 'TicketSatisfaction', 83, '0', 20, 'cron_createinquest', '2018-06-12 10:39:18', 0, '', ''),
(3589, 'Document', 151, '0', 20, 'Isman Ali (10)', '2018-06-13 11:04:51', 0, '', ''),
(3590, 'Document', 151, 'Ticket', 15, 'Isman Ali (10)', '2018-06-13 11:04:51', 0, '', 'Afficher Devis  (164)'),
(3591, 'Ticket', 164, 'Document', 15, 'Isman Ali (10)', '2018-06-13 11:04:51', 0, '', 'Document ticket 164 (151)'),
(3592, 'Ticket', 164, 'User', 15, 'Isman Ali (10)', '2018-06-13 11:04:51', 0, '', 'Isman Ali (10)'),
(3593, 'Ticket', 164, '0', 20, 'Isman Ali (10)', '2018-06-13 11:04:51', 0, '', ''),
(3594, 'Ticket', 163, '', 0, 'Houssein Ali (7)', '2018-06-13 11:31:38', 21, '&lt;p&gt;Des lors la saisie effectué normalement le colonne code d\'anomalie devrait afficher \'OK\' alors que ça affiche un code d\'anomalie \' MF \'&lt;/p&gt;', '&lt;p&gt;Des lors la saisie effectué normalement le colonne code d\'anomalie devrait afficher \'OK\' alors que ça affiche un code d\'anomalie \' MF \' et ou autres code anonamalie.&lt;/p'),
(3595, 'Ticket', 163, '', 0, 'Houssein Ali (7)', '2018-06-13 11:31:38', 64, 'Isman (10)', 'Houssein Ali (7)'),
(3596, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-14 06:34:37', 150, '0', '165258'),
(3597, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-14 06:34:37', 64, 'Isman (10)', 'Joel (9)'),
(3598, 'Ticket', 159, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-14 06:34:37', 0, '', '149'),
(3599, 'Ticket', 158, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 0, '', 'Kariuki Peter (6)'),
(3600, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 150, '0', '168751'),
(3601, 'Ticket', 158, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 0, '', 'Michael (12)'),
(3602, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 12, '1', '2'),
(3603, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 21, '&lt;p&gt;Sur l’état des encaissement journaliers en trouve les erreurs suivants:&lt;/p&gt;&lt;p&gt;    - Erreur sur le numéro dossier ça donne &lt;strong&gt;20181543&lt;/strong&gt;', '&lt;p&gt;Sur l’état des encaissement journaliers en trouve les erreurs suivants:&lt;/p&gt;n&lt;p&gt;    - Erreur sur le numéro dossier ça donne &lt;strong&gt;20181543&lt;/strong&gt'),
(3604, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-06-14 07:20:24', 64, 'Isman (10)', 'Joel (9)'),
(3605, 'Ticket', 163, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-14 08:58:10', 0, '', '150'),
(3606, 'Ticket', 163, '', 0, 'Joel Wambugu (9)', '2018-06-14 08:58:25', 12, '1', '4'),
(3607, 'Ticket', 156, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 0, '', 'Kariuki Peter (6)'),
(3608, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 150, '0', '941528'),
(3609, 'Ticket', 156, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 0, '', 'Michael (12)'),
(3610, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 12, '1', '2'),
(3611, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 21, '&lt;p&gt;Bonjour,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Suite au constat sur le chiffre d\'affaire des états de synthèse de la facturation Périodique qui sont pas mise à jours après', '&lt;p&gt;Bonjour,&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;n&lt;p&gt;Suite au constat sur le chiffre d\'affaire des états de synthèse de la facturation Périodique qui sont pas mise à jours apr'),
(3612, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:00:30', 64, 'Houssein Ali (7)', 'Joel (9)'),
(3613, 'Ticket', 157, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:02:28', 0, '', 'Kariuki Peter (6)'),
(3614, 'Ticket', 157, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:02:28', 0, '', 'Ezekiel (13)'),
(3615, 'Ticket', 157, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:02:28', 12, '1', '2'),
(3616, 'Ticket', 157, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:02:28', 64, 'Isman (10)', 'Joel (9)'),
(3617, 'Ticket', 157, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:03:29', 0, '', 'Joel Wambugu (9)'),
(3618, 'Ticket', 160, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 0, '', 'Kariuki Peter (6)'),
(3619, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 150, '0', '173384'),
(3620, 'Ticket', 160, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 0, '', 'Ezekiel (13)'),
(3621, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 12, '1', '2'),
(3622, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 21, '&lt;div&gt;On a remarqué ici sur un devis 2018DJI0153, la ligne de de TVA n\'apparaisse pas alors que la somme de total est juste; et donc apres creation de l\'abonnement le montant ', '&lt;div&gt;On a remarqué ici sur un devis 2018DJI0153, la ligne de de TVA n\'apparaisse pas alors que la somme de total est juste; et donc apres creation de l\'abonnement le montant '),
(3623, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:04:09', 64, 'Isman (10)', 'Joel (9)'),
(3624, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 150, '0', '172995'),
(3625, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 64, 'Isman (10)', 'Joel (9)'),
(3626, 'Ticket', 161, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 0, '', 'Kariuki Peter (6)'),
(3627, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 12, '1', '2'),
(3628, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 21, '&lt;div&gt;Il y a une manque de la ligne de tranche sur le détaille de facture.&lt;/div&gt;&lt;div&gt;Exemple ci-dessous:&lt;/div&gt;&lt;div&gt;Au lieu de crée une facture de conso', '&lt;div&gt;Il y a une manque de la ligne de tranche sur le détaille de facture.&lt;/div&gt;n&lt;div&gt;Exemple ci-dessous:&lt;/div&gt;n&lt;div&gt;Au lieu de crée une facture de con'),
(3629, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:05:20', 64, 'Isman (10)', 'Joel (9)'),
(3630, 'Ticket', 162, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:07:52', 0, '', 'Joel Wambugu (9)'),
(3631, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:07:52', 150, '0', '172853'),
(3632, 'Ticket', 162, 'User', 15, 'Joel Wambugu (9)', '2018-06-14 09:07:52', 0, '', 'Michael (12)'),
(3633, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:07:52', 12, '1', '2'),
(3634, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:07:52', 64, 'Isman (10)', 'Joel (9)'),
(3635, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:33:54', 150, '0', '81048'),
(3636, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:33:54', 64, 'Isman (10)', 'Joel (9)'),
(3637, 'Ticket', 164, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-14 09:33:54', 0, '', '151'),
(3638, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:35:14', 12, '1', '4'),
(3639, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:36:02', 12, '1', '4'),
(3640, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-14 09:36:02', 21, '&lt;div&gt;Sur le nouveau menu livré (Facture en crédit) qui permet de récrédité les factures (AVC ,non-valeur etc ...), veuillez ajouter sur la rubrique de type de facture:&lt;/di', '&lt;div&gt;Sur le nouveau menu livré (Facture en crédit) qui permet de récrédité les factures (AVC ,non-valeur etc ...), veuillez ajouter sur la rubrique de type de facture:&lt;/di'),
(3641, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-06-17 06:48:31', 14, '1', '2'),
(3642, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-06-17 06:48:31', 12, '4', '1'),
(3643, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-06-17 06:48:31', 21, '&lt;div&gt;Sur le nouveau menu livré (Facture en crédit) qui permet de récrédité les factures (AVC ,non-valeur etc ...), veuillez ajouter sur la rubrique de type de facture:&lt;/di', '&lt;div&gt;Sur le nouveau menu livré (Facture en crédit) qui permet de récrédité les factures (AVC ,non-valeur etc ...), veuillez ajouter sur la rubrique de type de facture:&lt;/di'),
(3644, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-06-17 06:48:31', 64, 'Joel (9)', 'Isman (10)'),
(3645, 'Ticket', 163, '', 0, 'Isman Ali (10)', '2018-06-17 06:54:59', 12, '4', '1'),
(3646, 'Ticket', 163, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-06-17 06:54:59', 0, '', '152'),
(3647, 'Ticket', 164, '', 0, 'Isman Ali (10)', '2018-06-17 13:00:13', 19, '2018-06-14 09:35:14', '2018-06-17 13:00:13'),
(3648, 'Ticket', 164, '', 0, 'Isman Ali (10)', '2018-06-17 13:00:13', 64, 'Joel (9)', 'Isman (10)'),
(3649, 'Document', 152, 'Ticket', 15, 'Isman Ali (10)', '2018-06-17 13:00:13', 0, '', 'Afficher Devis  (164)'),
(3650, 'Ticket', 164, 'Document', 15, 'Isman Ali (10)', '2018-06-17 13:00:13', 0, '', 'Document : Ticket - Afficher Devis  (152)'),
(3651, 'Document', 152, '0', 20, 'Isman Ali (10)', '2018-06-17 13:00:13', 0, '', ''),
(3652, 'Ticket', 164, '', 0, 'Isman Ali (10)', '2018-06-17 13:01:56', 12, '4', '1'),
(3653, 'Ticket', 164, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-06-17 13:01:56', 0, '', '153'),
(3654, 'Ticket', 164, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-06-17 13:02:39', 0, '', '153'),
(3655, 'Ticket', 164, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-06-17 13:03:17', 0, '', '153'),
(3656, 'Ticket', 164, 'User', 15, 'Joel Wambugu (9)', '2018-06-18 05:47:07', 0, '', 'Joel Wambugu (9)'),
(3657, 'Ticket', 164, 'User', 15, 'Joel Wambugu (9)', '2018-06-18 05:47:07', 0, '', 'Ezekiel (13)'),
(3658, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-06-18 05:47:07', 12, '1', '2'),
(3659, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-06-18 05:47:07', 64, 'Isman (10)', 'Joel (9)'),
(3660, 'Ticket', 163, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:12:28', 24, '', '&lt;p&gt;Les abonnés pris dans la copie d\'écran n\'affichent aucun problème de saisie. Voir copie d\'écran pour référence. &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"251'),
(3661, 'Ticket', 163, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:12:28', 64, 'Isman (10)', 'Joel (9)'),
(3662, 'Ticket', 163, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:12:28', 12, '1', '5'),
(3663, 'Ticket', 163, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:12:28', 17, '', '2018-06-18 06:12:28'),
(3664, 'Ticket', 159, 'User', 15, 'Joel Wambugu (9)', '2018-06-18 06:13:53', 0, '', 'Joel Wambugu (9)'),
(3665, 'Ticket', 159, 'User', 15, 'Joel Wambugu (9)', '2018-06-18 06:13:53', 0, '', 'Michael (12)'),
(3666, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:13:53', 12, '1', '2'),
(3667, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-06-18 06:13:53', 64, 'Isman (10)', 'Joel (9)'),
(3668, 'TicketSatisfaction', 84, '0', 20, 'cron_createinquest', '2018-06-18 08:23:31', 0, '', ''),
(3669, 'Ticket', 163, '', 0, 'Isman Ali (10)', '2018-06-18 08:34:05', 12, '5', '6'),
(3670, 'Ticket', 163, '', 0, 'Isman Ali (10)', '2018-06-18 08:34:05', 16, '2018-06-18 08:34:05', '2018-06-18 08:34:05'),
(3671, 'Ticket', 163, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-06-18 08:34:05', 0, '', '154'),
(3672, 'Ticket', 60, '', 0, 'Houssein Ali (7)', '2018-06-19 05:51:20', 19, '2018-05-07 11:08:37', '2018-06-19 05:51:20'),
(3673, 'Ticket', 60, '', 0, 'Houssein Ali (7)', '2018-06-19 05:51:20', 64, 'Joel (9)', 'Houssein Ali (7)'),
(3674, 'Document', 153, 'Ticket', 15, 'Houssein Ali (7)', '2018-06-19 05:51:20', 0, '', 'Retenus sur salaire des factures des agents ONEAD (60)'),
(3675, 'Ticket', 60, 'Document', 15, 'Houssein Ali (7)', '2018-06-19 05:51:20', 0, '', 'Document : Ticket - Retenus sur salaire des factures des agents ONEAD (153)'),
(3676, 'Document', 153, '0', 20, 'Houssein Ali (7)', '2018-06-19 05:51:20', 0, '', ''),
(3677, 'Ticket', 60, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-06-19 05:52:58', 0, '', '155'),
(3678, 'Ticket', 60, '', 0, 'Houssein Ali (7)', '2018-06-19 05:53:30', 12, '4', '2'),
(3679, 'Document', 154, '0', 20, 'Isman Ali (10)', '2018-06-24 08:49:14', 0, '', ''),
(3680, 'Document', 154, 'Ticket', 15, 'Isman Ali (10)', '2018-06-24 08:49:14', 0, '', 'facture manuelle - Penalité  (165)');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(3681, 'Ticket', 165, 'Document', 15, 'Isman Ali (10)', '2018-06-24 08:49:14', 0, '', 'Document ticket 165 (154)'),
(3682, 'Ticket', 165, 'User', 15, 'Isman Ali (10)', '2018-06-24 08:49:14', 0, '', 'Isman Ali (10)'),
(3683, 'Ticket', 165, '0', 20, 'Isman Ali (10)', '2018-06-24 08:49:14', 0, '', ''),
(3684, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-06-26 05:49:02', 12, '2', '1'),
(3685, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-06-26 05:49:02', 64, 'Houssein Ali (7)', 'Joel (9)'),
(3686, 'Ticket', 60, 'Group', 16, 'Joel Wambugu (9)', '2018-06-26 05:49:02', 0, 'Onead Admin (2)', ''),
(3687, 'Ticket', 60, 'User', 15, 'Joel Wambugu (9)', '2018-06-26 05:50:31', 0, '', 'Kariuki Peter (6)'),
(3688, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-06-26 05:50:31', 12, '1', '2'),
(3689, 'Ticket', 165, '', 0, 'Joel Wambugu (9)', '2018-06-26 08:22:40', 150, '0', '171571'),
(3690, 'Ticket', 165, '', 0, 'Joel Wambugu (9)', '2018-06-26 08:22:40', 64, 'Isman (10)', 'Joel (9)'),
(3691, 'Ticket', 165, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 08:22:40', 0, '', '156'),
(3692, 'Ticket', 165, 'User', 15, 'Joel Wambugu (9)', '2018-06-26 09:49:56', 0, '', 'Joel Wambugu (9)'),
(3693, 'Ticket', 165, 'Group', 15, 'Joel Wambugu (9)', '2018-06-26 09:49:56', 0, '', 'Onead Admin (2)'),
(3694, 'Ticket', 165, '', 0, 'Joel Wambugu (9)', '2018-06-26 09:49:56', 12, '1', '2'),
(3695, 'Document', 155, '0', 20, 'Joel Wambugu (9)', '2018-06-26 10:22:23', 0, '', ''),
(3696, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:22:23', 19, '2018-06-14 09:04:09', '2018-06-26 10:22:23'),
(3697, 'Document', 155, 'Ticket', 15, 'Joel Wambugu (9)', '2018-06-26 10:22:23', 0, '', 'Erreur lors de devis sur la ligne de TVA qui n\'apparaisse pas (160)'),
(3698, 'Ticket', 160, 'Document', 15, 'Joel Wambugu (9)', '2018-06-26 10:22:23', 0, '', 'image_paste5374653.png (155)'),
(3699, 'Ticket', 160, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 10:22:23', 0, '', '157'),
(3700, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:24:16', 12, '2', '4'),
(3701, 'Ticket', 160, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 10:24:16', 0, '', '158'),
(3702, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:24:39', 12, '4', '1'),
(3703, 'Ticket', 160, 'User', 16, 'Joel Wambugu (9)', '2018-06-26 10:24:39', 0, 'Ezekiel (13)', ''),
(3704, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:25:34', 24, '', '&lt;p&gt;Merci de confirmer que le problème a été déjà résolu.&lt;/p&gt;'),
(3705, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:25:34', 12, '1', '5'),
(3706, 'Ticket', 160, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:25:34', 17, '', '2018-06-26 10:25:34'),
(3707, 'Ticket', 165, '', 0, 'Joel Wambugu (9)', '2018-06-26 10:29:57', 12, '2', '4'),
(3708, 'Ticket', 165, 'TicketFollowup', 17, 'Houssein Ali (7)', '2018-06-26 11:32:22', 0, '', '159'),
(3709, 'Ticket', 165, '', 0, 'Houssein Ali (7)', '2018-06-26 11:32:41', 12, '4', '6'),
(3710, 'Ticket', 165, '', 0, 'Houssein Ali (7)', '2018-06-26 11:32:41', 16, '', '2018-06-26 11:32:41'),
(3711, 'Ticket', 165, '', 0, 'Houssein Ali (7)', '2018-06-26 11:32:41', 17, '', '2018-06-26 11:32:41'),
(3712, 'Ticket', 164, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 15:22:34', 0, '', '160'),
(3713, 'Ticket', 157, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 15:27:25', 0, '', '161'),
(3714, 'Ticket', 60, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 15:28:29', 0, '', '162'),
(3715, 'Ticket', 159, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-06-26 15:30:57', 0, '', '163'),
(3716, 'Ticket', 113, 'Group', 15, 'Joel Wambugu (9)', '2018-06-29 06:59:27', 0, '', 'Onead Admin (2)'),
(3717, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-06-29 06:59:27', 12, '2', '4'),
(3718, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-06-29 06:59:27', 64, 'Peter (6)', 'Joel (9)'),
(3719, 'Ticket', 113, 'User', 16, 'Joel Wambugu (9)', '2018-06-29 07:00:21', 0, 'Kariuki Peter (6)', ''),
(3720, 'Ticket', 127, '', 0, 'cron_closeticket', '2018-06-29 08:48:24', 12, '5', '6'),
(3721, 'Ticket', 127, '', 0, 'cron_closeticket', '2018-06-29 08:48:24', 16, '', '2018-06-29 08:48:24'),
(3722, 'Ticket', 139, '', 0, 'cron_closeticket', '2018-06-29 08:48:24', 12, '5', '6'),
(3723, 'Ticket', 139, '', 0, 'cron_closeticket', '2018-06-29 08:48:24', 16, '', '2018-06-29 08:48:24'),
(3724, 'TicketSatisfaction', 85, '0', 20, 'cron_createinquest', '2018-07-01 08:21:15', 0, '', ''),
(3725, 'TicketSatisfaction', 86, '0', 20, 'cron_createinquest', '2018-07-01 08:21:15', 0, '', ''),
(3726, 'Document', 156, '0', 20, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', ''),
(3727, 'Document', 156, 'Ticket', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Écart entre le montant finale et provisoire (Synthèse de facturation) (166)'),
(3728, 'Ticket', 166, 'Document', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Document ticket 166 (156)'),
(3729, 'Document', 157, '0', 20, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', ''),
(3730, 'Document', 157, 'Ticket', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Écart entre le montant finale et provisoire (Synthèse de facturation) (166)'),
(3731, 'Ticket', 166, 'Document', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Document ticket 166 (157)'),
(3732, 'Document', 158, '0', 20, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', ''),
(3733, 'Document', 158, 'Ticket', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Écart entre le montant finale et provisoire (Synthèse de facturation) (166)'),
(3734, 'Ticket', 166, 'Document', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Document ticket 166 (158)'),
(3735, 'Document', 159, '0', 20, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', ''),
(3736, 'Document', 159, 'Ticket', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Écart entre le montant finale et provisoire (Synthèse de facturation) (166)'),
(3737, 'Ticket', 166, 'Document', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Document ticket 166 (159)'),
(3738, 'Ticket', 166, 'User', 15, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', 'Isman Ali (10)'),
(3739, 'Ticket', 166, '0', 20, 'Isman Ali (10)', '2018-07-02 08:50:41', 0, '', ''),
(3740, 'Ticket', 157, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:08:04', 24, '', '&lt;p&gt;Ticket résolu et confirmé par SDSI en attente de déploiement dans la base production.&lt;/p&gt;'),
(3741, 'Ticket', 157, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:08:04', 12, '2', '5'),
(3742, 'Ticket', 157, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:08:04', 17, '', '2018-07-03 06:08:04'),
(3743, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:12:12', 24, '', '&lt;p&gt;Ticket résolu et confirmé par SDSI en attente de déploiement dans la base production.&lt;/p&gt;'),
(3744, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:12:12', 12, '2', '5'),
(3745, 'Ticket', 164, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:12:12', 17, '', '2018-07-03 06:12:12'),
(3746, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:46:44', 24, '', '&lt;p&gt;Ticket résolu et confirmé par SDSI en attente de déploiement dans la base production.&lt;/p&gt;'),
(3747, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:46:44', 12, '2', '5'),
(3748, 'Ticket', 162, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:46:44', 17, '', '2018-07-03 06:46:44'),
(3749, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:48:26', 24, '', '&lt;p&gt;Ticket résolu et confirmé par SDSI en attente de déploiement dans la base production.&lt;/p&gt;'),
(3750, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:48:26', 12, '2', '5'),
(3751, 'Ticket', 154, '', 0, 'Joel Wambugu (9)', '2018-07-03 06:48:26', 17, '', '2018-07-03 06:48:26'),
(3752, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-07-03 12:33:26', 24, '', '&lt;p&gt;La fonction a été développée et testée par SDSI.&lt;/p&gt;'),
(3753, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-07-03 12:33:26', 12, '2', '5'),
(3754, 'Ticket', 75, '', 0, 'Joel Wambugu (9)', '2018-07-03 12:33:26', 17, '', '2018-07-03 12:33:26'),
(3755, 'TicketSatisfaction', 87, '0', 20, 'cron_createinquest', '2018-07-03 13:15:40', 0, '', ''),
(3756, 'Ticket', 160, '', 0, 'Isman Ali (10)', '2018-07-03 13:26:54', 12, '5', '6'),
(3757, 'Ticket', 160, '', 0, 'Isman Ali (10)', '2018-07-03 13:26:54', 16, '2018-07-03 13:26:54', '2018-07-03 13:26:54'),
(3758, 'Ticket', 160, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-03 13:26:54', 0, '', '164'),
(3759, 'Document', 160, '0', 20, 'Isman Ali (10)', '2018-07-03 13:43:15', 0, '', ''),
(3760, 'Document', 160, 'Ticket', 15, 'Isman Ali (10)', '2018-07-03 13:43:15', 0, '', 'Détails de facture périodique   (167)'),
(3761, 'Ticket', 167, 'Document', 15, 'Isman Ali (10)', '2018-07-03 13:43:15', 0, '', 'Document ticket 167 (160)'),
(3762, 'Ticket', 167, 'User', 15, 'Isman Ali (10)', '2018-07-03 13:43:15', 0, '', 'Isman Ali (10)'),
(3763, 'Ticket', 167, '0', 20, 'Isman Ali (10)', '2018-07-03 13:43:15', 0, '', ''),
(3764, 'Ticket', 167, '0', 13, 'Isman Ali (10)', '2018-07-03 13:44:48', 0, '', ''),
(3765, 'Ticket', 166, 'User', 15, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 0, '', 'Kariuki Peter (6)'),
(3766, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 150, '0', '107970'),
(3767, 'Ticket', 166, 'User', 15, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 0, '', 'Michael (12)'),
(3768, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 12, '1', '2'),
(3769, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 21, '&lt;p&gt;On trouve dans le synthèse de rapport de facturation :&lt;/p&gt;&lt;p&gt; -  De l’état par exemple une écart entre le montant provisoire et réel , veuillez trouvé ci-joint', '&lt;p&gt;On trouve dans le synthèse de rapport de facturation :&lt;/p&gt;n&lt;p&gt; -  De l’état par exemple une écart entre le montant provisoire et réel , veuillez trouvé ci-join'),
(3770, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:15:25', 64, 'Isman (10)', 'Joel (9)'),
(3771, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:16:08', 12, '2', '1'),
(3772, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:16:08', 64, 'Houssein Ali (7)', 'Joel (9)'),
(3773, 'Ticket', 147, 'Group', 16, 'Joel Wambugu (9)', '2018-07-03 14:16:08', 0, 'Onead Admin (2)', ''),
(3774, 'Ticket', 147, 'User', 15, 'Joel Wambugu (9)', '2018-07-03 14:16:33', 0, '', 'Ezekiel (13)'),
(3775, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-07-03 14:16:33', 12, '1', '2'),
(3776, 'Ticket', 74, '', 0, 'cron_closeticket', '2018-07-05 09:02:46', 12, '5', '6'),
(3777, 'Ticket', 74, '', 0, 'cron_closeticket', '2018-07-05 09:02:46', 16, '', '2018-07-05 09:02:46'),
(3778, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:08:37', 24, '', '&lt;p&gt;Le problème a été corrigé, merci de créer une facture hors tournée.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5b3e3435'),
(3779, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:08:37', 12, '2', '5'),
(3780, 'Ticket', 161, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:08:37', 17, '', '2018-07-05 15:08:37'),
(3781, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:15:51', 19, '2018-05-02 13:58:35', '2018-07-05 15:15:51'),
(3782, 'Document', 161, 'Ticket', 15, 'Joel Wambugu (9)', '2018-07-05 15:15:51', 0, '', 'Facture hors tournée  (144)'),
(3783, 'Ticket', 144, 'Document', 15, 'Joel Wambugu (9)', '2018-07-05 15:15:51', 0, '', 'Document: Ticket - Facture hors tournée  (161)'),
(3784, 'Document', 161, '0', 20, 'Joel Wambugu (9)', '2018-07-05 15:15:51', 0, '', ''),
(3785, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:16:29', 24, '', '&lt;p&gt;Le problème a été corrigé le 04.07.2018, merci de créer une facture hors tournée.&lt;/p&gt;'),
(3786, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:16:29', 12, '2', '5'),
(3787, 'Ticket', 144, '', 0, 'Joel Wambugu (9)', '2018-07-05 15:16:29', 17, '', '2018-07-05 15:16:29'),
(3788, 'Ticket', 144, '', 0, 'Isman Ali (10)', '2018-07-08 07:54:28', 12, '5', '6'),
(3789, 'Ticket', 144, '', 0, 'Isman Ali (10)', '2018-07-08 07:54:28', 16, '2018-07-08 07:54:28', '2018-07-08 07:54:28'),
(3790, 'Ticket', 144, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-08 07:54:28', 0, '', '165'),
(3791, 'Ticket', 161, '', 0, 'Isman Ali (10)', '2018-07-08 07:54:48', 12, '5', '6'),
(3792, 'Ticket', 161, '', 0, 'Isman Ali (10)', '2018-07-08 07:54:48', 16, '2018-07-08 07:54:48', '2018-07-08 07:54:48'),
(3793, 'Ticket', 161, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-08 07:54:48', 0, '', '166'),
(3794, 'TicketSatisfaction', 88, '0', 20, 'cron_createinquest', '2018-07-09 11:46:50', 0, '', ''),
(3795, 'Document', 162, '0', 20, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', ''),
(3796, 'Document', 162, 'Ticket', 15, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', 'abonnement neuf  (168)'),
(3797, 'Ticket', 168, 'Document', 15, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', 'Document ticket 168 (162)'),
(3798, 'Document', 163, '0', 20, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', ''),
(3799, 'Document', 163, 'Ticket', 15, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', 'abonnement neuf  (168)'),
(3800, 'Ticket', 168, 'Document', 15, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', 'Document ticket 168 (163)'),
(3801, 'Ticket', 168, 'User', 15, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', 'Isman Ali (10)'),
(3802, 'Ticket', 168, '0', 20, 'Isman Ali (10)', '2018-07-11 08:10:19', 0, '', ''),
(3803, 'Ticket', 168, 'User', 15, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 0, '', 'Joel Wambugu (9)'),
(3804, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 150, '0', '84606'),
(3805, 'Ticket', 168, 'User', 15, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 0, '', 'Michael (12)'),
(3806, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 12, '1', '2'),
(3807, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 21, '&lt;p&gt;En fait nous avons ici quelques dossier de branchement neuf &amp; simple de 2017 qu\'on arrive pas à faire l\'abonnement. Il nous affiche \"effectué \" (le message box habitue', '&lt;p&gt;En fait nous avons ici quelques dossier de branchement neuf &amp; simple de 2017 qu\'on arrive pas à faire l\'abonnement. Il nous affiche \"effectué \" (le message box habitue'),
(3808, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:37:53', 64, 'Isman (10)', 'Joel (9)'),
(3809, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:47:58', 12, '2', '1'),
(3810, 'Ticket', 166, 'User', 16, 'Joel Wambugu (9)', '2018-07-12 07:47:58', 0, 'Michael (12)', ''),
(3811, 'Ticket', 166, 'User', 15, 'Joel Wambugu (9)', '2018-07-12 07:55:34', 0, '', 'Kariuki Peter (6)'),
(3812, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 07:55:34', 12, '1', '2'),
(3813, 'Ticket', 166, 'User', 16, 'Joel Wambugu (9)', '2018-07-12 07:55:49', 0, 'Kariuki Peter (6)', ''),
(3814, 'Ticket', 166, 'User', 15, 'Joel Wambugu (9)', '2018-07-12 07:56:04', 0, '', 'Joel Wambugu (9)'),
(3815, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 08:35:55', 19, '2018-07-12 07:56:04', '2018-07-12 08:35:55'),
(3816, 'Document', 164, 'Ticket', 15, 'Joel Wambugu (9)', '2018-07-12 08:35:55', 0, '', 'Écart entre le montant finale et provisoire (Synthèse de facturation) (166)'),
(3817, 'Ticket', 166, 'Document', 15, 'Joel Wambugu (9)', '2018-07-12 08:35:55', 0, '', 'Document: Ticket - Écart entre le montant finale et provisoire (Synthèse de facturation) (164)'),
(3818, 'Document', 164, '0', 20, 'Joel Wambugu (9)', '2018-07-12 08:35:55', 0, '', ''),
(3819, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 08:36:19', 24, '', '&lt;p&gt;Des écarts entre la facturation provisoire et la facturation finale.&lt;/p&gt;rn&lt;p&gt; Cet écart s\'est posé après le changement de statut de Coupé à Actif entre le trai'),
(3820, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 08:36:19', 12, '2', '5'),
(3821, 'Ticket', 166, '', 0, 'Joel Wambugu (9)', '2018-07-12 08:36:19', 17, '', '2018-07-12 08:36:19'),
(3822, 'TicketSatisfaction', 89, '0', 20, 'cron_createinquest', '2018-07-12 09:12:09', 0, '', ''),
(3823, 'Document', 165, '0', 20, 'Isman Ali (10)', '2018-07-15 07:59:01', 0, '', ''),
(3824, 'Document', 165, 'Ticket', 15, 'Isman Ali (10)', '2018-07-15 07:59:01', 0, '', 'Problème générale sur Gesclio  (169)'),
(3825, 'Ticket', 169, 'Document', 15, 'Isman Ali (10)', '2018-07-15 07:59:01', 0, '', 'Document ticket 169 (165)'),
(3826, 'Ticket', 169, 'User', 15, 'Isman Ali (10)', '2018-07-15 07:59:01', 0, '', 'Isman Ali (10)'),
(3827, 'Ticket', 169, '0', 20, 'Isman Ali (10)', '2018-07-15 07:59:01', 0, '', ''),
(3828, 'Document', 166, '0', 20, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', ''),
(3829, 'Document', 166, 'Ticket', 15, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', 'Net encaissement  (170)'),
(3830, 'Ticket', 170, 'Document', 15, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', 'Document ticket 170 (166)'),
(3831, 'Document', 167, '0', 20, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', ''),
(3832, 'Document', 167, 'Ticket', 15, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', 'Net encaissement  (170)'),
(3833, 'Ticket', 170, 'Document', 15, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', 'Document ticket 170 (167)'),
(3834, 'Ticket', 170, 'User', 15, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', 'Isman Ali (10)'),
(3835, 'Ticket', 170, '0', 20, 'Isman Ali (10)', '2018-07-15 08:43:20', 0, '', ''),
(3836, 'TicketSatisfaction', 90, '0', 20, 'cron_createinquest', '2018-07-16 07:03:57', 0, '', ''),
(3837, 'TicketSatisfaction', 91, '0', 20, 'cron_createinquest', '2018-07-16 07:03:57', 0, '', ''),
(3838, 'Ticket', 169, 'User', 15, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 0, '', 'Gerard Petroutchouck (11)'),
(3839, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 150, '0', '84364'),
(3840, 'Ticket', 169, 'User', 15, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 0, '', 'Michael (12)'),
(3841, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 12, '1', '2'),
(3842, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 21, '&lt;p&gt;Je tiens à vous informer sur ce ticket suite au probleme rencontre de ce matin, une panne generale d\'impression pour tous les postes de gesclio entre 8h00 à 10h00.&lt;/p&g', '&lt;p&gt;Je tiens à vous informer sur ce ticket suite au probleme rencontre de ce matin, une panne generale d\'impression pour tous les postes de gesclio entre 8h00 à 10h00.&lt;/p&g'),
(3843, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:04:07', 64, 'Isman (10)', 'Joel (9)'),
(3844, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:05:53', 24, '', '&lt;p&gt;Nous avons déployé une nouvelle version vendredi dernier dont les contenus sont ci-joints. Lors de déploiement, l’impression pointait vers la base test ce qui a causé le p'),
(3845, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:05:53', 12, '2', '5'),
(3846, 'Ticket', 169, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:05:53', 17, '', '2018-07-16 07:05:53'),
(3847, 'Ticket', 170, 'User', 15, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 0, '', 'Gerard Petroutchouck (11)'),
(3848, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 150, '0', '81539'),
(3849, 'Ticket', 170, 'User', 15, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 0, '', 'Ezekiel (13)'),
(3850, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 12, '1', '2'),
(3851, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 21, '&lt;div id=\":59\" class=\"ii gt\"&gt;&lt;div id=\":20\" class=\"a3s aXjCH m1649ce58b4bcb6e3\"&gt;&lt;div dir=\"ltr\"&gt;Le net à payer dans le recu d\'encaissement du frais de dossier n\'appa', '&lt;div id=\":59\" class=\"ii gt\"&gt;n&lt;div id=\":20\" class=\"a3s aXjCH m1649ce58b4bcb6e3\"&gt;n&lt;div dir=\"ltr\"&gt;Le net à payer dans le recu d\'encaissement du frais de dossier n\'ap'),
(3852, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 07:16:04', 64, 'Isman (10)', 'Joel (9)'),
(3853, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 08:29:54', 24, '', '&lt;p&gt;L\'état d\'encaissement a été corrigé. Merci de vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5b4c577a7485a1.12305412\" src='),
(3854, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 08:29:54', 12, '2', '5'),
(3855, 'Ticket', 170, '', 0, 'Joel Wambugu (9)', '2018-07-16 08:29:54', 17, '', '2018-07-16 08:29:54'),
(3856, 'Ticket', 169, '', 0, 'Isman Ali (10)', '2018-07-16 08:38:53', 12, '5', '6'),
(3857, 'Ticket', 169, '', 0, 'Isman Ali (10)', '2018-07-16 08:38:53', 16, '2018-07-16 08:38:53', '2018-07-16 08:38:53'),
(3858, 'Ticket', 169, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-16 08:38:53', 0, '', '167'),
(3859, 'Ticket', 170, '', 0, 'Isman Ali (10)', '2018-07-16 08:41:14', 12, '5', '6'),
(3860, 'Ticket', 170, '', 0, 'Isman Ali (10)', '2018-07-16 08:41:14', 16, '2018-07-16 08:41:14', '2018-07-16 08:41:14'),
(3861, 'Ticket', 170, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-16 08:41:14', 0, '', '168'),
(3862, 'Ticket', 154, '', 0, 'Isman Ali (10)', '2018-07-16 08:55:17', 12, '5', '6'),
(3863, 'Ticket', 154, '', 0, 'Isman Ali (10)', '2018-07-16 08:55:17', 16, '2018-07-16 08:55:17', '2018-07-16 08:55:17'),
(3864, 'Ticket', 154, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-16 08:55:17', 0, '', '169'),
(3865, 'Ticket', 162, '', 0, 'Isman Ali (10)', '2018-07-16 08:56:02', 12, '5', '6'),
(3866, 'Ticket', 162, '', 0, 'Isman Ali (10)', '2018-07-16 08:56:02', 16, '2018-07-16 08:56:02', '2018-07-16 08:56:02'),
(3867, 'Ticket', 162, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-07-16 08:56:02', 0, '', '170'),
(3868, 'Document', 168, '0', 20, 'Isman Ali (10)', '2018-07-18 14:32:17', 0, '', ''),
(3869, 'Document', 168, 'Ticket', 15, 'Isman Ali (10)', '2018-07-18 14:32:17', 0, '', 'Libellé facture periodique  (171)'),
(3870, 'Ticket', 171, 'Document', 15, 'Isman Ali (10)', '2018-07-18 14:32:17', 0, '', 'Document ticket 171 (168)'),
(3871, 'Ticket', 171, 'User', 15, 'Isman Ali (10)', '2018-07-18 14:32:17', 0, '', 'Isman Ali (10)'),
(3872, 'Ticket', 171, '0', 20, 'Isman Ali (10)', '2018-07-18 14:32:17', 0, '', ''),
(3873, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-07-19 06:32:07', 150, '0', '57936'),
(3874, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-07-19 06:32:07', 64, 'Isman (10)', 'Joel (9)'),
(3875, 'Ticket', 171, 'User', 15, 'Joel Wambugu (9)', '2018-07-19 06:32:07', 0, '', 'Kariuki Peter (6)'),
(3876, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-07-19 06:32:07', 12, '1', '2'),
(3877, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-07-19 06:32:07', 64, 'Isman (10)', 'Joel (9)'),
(3878, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-19 09:26:06', 24, '', '&lt;p&gt;Le problème a été résolu le 19.07.2018&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5b505928dd2341.95528434\" src=\"blob:http://www.sulisea.com/0'),
(3879, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-19 09:26:06', 12, '2', '5'),
(3880, 'Ticket', 168, '', 0, 'Joel Wambugu (9)', '2018-07-19 09:26:06', 17, '', '2018-07-19 09:26:06'),
(3881, 'Document', 169, '0', 20, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', ''),
(3882, 'Document', 169, 'Ticket', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Resiliation (172)'),
(3883, 'Ticket', 172, 'Document', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Document ticket 172 (169)'),
(3884, 'Document', 170, '0', 20, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', ''),
(3885, 'Document', 170, 'Ticket', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Resiliation (172)'),
(3886, 'Ticket', 172, 'Document', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Document ticket 172 (170)'),
(3887, 'Ticket', 172, 'User', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Isman Ali (10)'),
(3888, 'Ticket', 172, 'User', 15, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', 'Isman Ali (10)'),
(3889, 'Ticket', 172, '0', 20, 'Isman Ali (10)', '2018-07-22 07:33:59', 0, '', ''),
(3890, 'Document', 170, 'Ticket', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Resiliation (173)'),
(3891, 'Ticket', 173, 'Document', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Document ticket 172 (170)'),
(3892, 'Document', 169, 'Ticket', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Resiliation (173)'),
(3893, 'Ticket', 173, 'Document', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Document ticket 172 (169)'),
(3894, 'Ticket', 173, 'User', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Isman Ali (10)'),
(3895, 'Ticket', 173, 'User', 15, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', 'Isman Ali (10)'),
(3896, 'Ticket', 173, '0', 20, 'Isman Ali (10)', '2018-07-22 07:37:22', 0, '', ''),
(3897, 'TicketSatisfaction', 92, '0', 20, 'cron_createinquest', '2018-07-22 08:07:32', 0, '', ''),
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(3904, 'Document', 171, 'Ticket', 15, 'Isman Ali (10)', '2018-07-23 08:47:37', 0, '', 'Erreur de index (174)'),
(3905, 'Ticket', 174, 'Document', 15, 'Isman Ali (10)', '2018-07-23 08:47:37', 0, '', 'Document ticket 174 (171)'),
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(3907, 'Ticket', 174, 'User', 15, 'Isman Ali (10)', '2018-07-23 08:47:37', 0, '', 'Isman Ali (10)'),
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(3920, 'Ticket', 175, '0', 20, 'Isman Ali (10)', '2018-07-23 12:53:23', 0, '', ''),
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(3922, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-24 07:40:04', 150, '0', '174357'),
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(3925, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-24 07:40:04', 12, '1', '2'),
(3926, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-24 07:40:04', 64, 'Isman (10)', 'Joel (9)'),
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(3928, 'Ticket', 175, '', 0, 'Isman Ali (10)', '2018-07-24 07:57:26', 19, '2018-07-23 12:53:23', '2018-07-24 07:57:26'),
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(3932, 'Ticket', 175, 'User', 15, 'Joel Wambugu (9)', '2018-07-24 09:03:46', 0, '', 'Michael (12)'),
(3933, 'Ticket', 175, '', 0, 'Joel Wambugu (9)', '2018-07-24 09:03:46', 12, '1', '2'),
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(3935, 'Ticket', 174, 'User', 15, 'Joel Wambugu (9)', '2018-07-24 09:05:28', 0, '', 'Joel Wambugu (9)'),
(3936, 'Ticket', 174, 'User', 15, 'Joel Wambugu (9)', '2018-07-24 09:05:28', 0, '', 'Michael (12)'),
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(3941, 'Ticket', 176, 'Document', 15, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', 'Document ticket 176 (176)'),
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(3943, 'Document', 177, 'Ticket', 15, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', 'Anomalie d\'index (176)'),
(3944, 'Ticket', 176, 'Document', 15, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', 'Document ticket 176 (177)'),
(3945, 'Ticket', 176, 'User', 15, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', 'Isman Ali (10)'),
(3946, 'Ticket', 176, 'User', 15, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', 'Isman Ali (10)'),
(3947, 'Ticket', 176, '0', 20, 'Isman Ali (10)', '2018-07-24 13:20:17', 0, '', ''),
(3948, 'Ticket', 172, 'User', 16, 'Joel Wambugu (9)', '2018-07-25 06:58:12', 0, 'Isman Ali (10)', ''),
(3949, 'Ticket', 172, 'User', 15, 'Joel Wambugu (9)', '2018-07-25 06:58:32', 0, '', 'Joel Wambugu (9)'),
(3950, 'Document', 178, '0', 20, 'Joel Wambugu (9)', '2018-07-25 07:07:26', 0, '', ''),
(3951, 'Ticket', 172, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-07-25 07:07:26', 0, '', '171'),
(3952, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:08:45', 24, '', '&lt;p&gt;Je ne vois aucun problème avec la résiliation, on voit bien 10m&lt;sup&gt;3&lt;/sup&gt; pour un mois dans la base production. Merci de&lt;/p&gt;rn&lt;p&gt;revérifier dans '),
(3953, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:08:45', 12, '2', '5'),
(3954, 'Ticket', 172, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:08:45', 17, '', '2018-07-25 07:08:45'),
(3955, 'Ticket', 175, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:56:16', 24, '', '&lt;p&gt;Nous avons vérifié avec Houssein hier 24.07.2018 que l\'impression des bordereaux de repasse marche très bien. Le système n\'imprime pas le bordereau de repasse pour quelque'),
(3956, 'Ticket', 175, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:56:16', 12, '2', '5'),
(3957, 'Ticket', 175, '', 0, 'Joel Wambugu (9)', '2018-07-25 07:56:16', 17, '', '2018-07-25 07:56:16'),
(3958, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 150, '0', '67771'),
(3959, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 64, 'Isman (10)', 'Joel (9)'),
(3960, 'Ticket', 176, 'User', 15, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 0, '', 'Michael (12)'),
(3961, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 12, '1', '2'),
(3962, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 21, '&lt;p&gt;Numéro Abonnée : 14200700&lt;/p&gt;&lt;div&gt;Zone 4A : Centre Ville&lt;br /&gt;&lt;div&gt;Problème est que ce abonné sort dans les consommations négatives dans l\'ajusteme', '&lt;p&gt;Numéro Abonnée : 14200700&lt;/p&gt;n&lt;div&gt;Zone 4A : Centre Ville&lt;br /&gt;n&lt;div&gt;Problème est que ce abonné sort dans les consommations négatives dans l\'ajuste'),
(3963, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:07:31', 64, 'Isman (10)', 'Joel (9)'),
(3964, 'Ticket', 174, 'User', 16, 'Joel Wambugu (9)', '2018-07-25 08:21:52', 0, 'Isman Ali (10)', ''),
(3965, 'Ticket', 174, 'User', 15, 'Joel Wambugu (9)', '2018-07-25 08:22:18', 0, '', 'Isman Ali (10)'),
(3966, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:49:50', 24, '', '&lt;p&gt;Le changement de compteur a eu lieu le 23.03.2018 alors que le bordereau au début du mois de juillet. Le système ne peut pas actualiser l\'index si le bordereau a été déjà '),
(3967, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:49:50', 12, '2', '5'),
(3968, 'Ticket', 176, '', 0, 'Joel Wambugu (9)', '2018-07-25 08:49:50', 17, '', '2018-07-25 08:49:50'),
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(3974, 'Ticket', 174, '', 0, 'Joel Wambugu (9)', '2018-07-30 13:13:17', 24, '', '&lt;p&gt; La facture Hors Tournée créée pour ajuster l\'index a été créé le 22.07.2018 (post génération/impression de bordereau).&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&g'),
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(3978, 'Ticket', 177, 'User', 15, 'Isman Ali (10)', '2018-08-01 06:55:50', 0, '', 'Isman Ali (10)'),
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(3989, 'Ticket', 176, '', 0, 'Isman Ali (10)', '2018-08-01 08:44:19', 16, '', '2018-08-01 08:44:19'),
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(3994, 'Ticket', 178, 'User', 15, 'Isman Ali (10)', '2018-08-02 09:11:15', 0, '', 'Isman Ali (10)'),
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(3999, 'Ticket', 179, 'User', 15, 'Isman Ali (10)', '2018-08-02 09:29:05', 0, '', 'Isman Ali (10)'),
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(4001, 'Ticket', 179, '0', 13, 'Isman Ali (10)', '2018-08-02 09:30:18', 0, '', ''),
(4002, 'Ticket', 178, '', 0, 'Isman Ali (10)', '2018-08-02 09:30:36', 21, '&lt;p&gt;Les factures impayées n’apparaît pas &lt;/p&gt;', '&lt;p&gt;les Factures Impayées de l\'abonne 13023141 n’apparaît pas&lt;/p&gt;'),
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(4035, 'Ticket', 172, '', 0, 'Isman Ali (10)', '2018-08-07 07:54:34', 12, '5', '6'),
(4036, 'Ticket', 172, '', 0, 'Isman Ali (10)', '2018-08-07 07:54:34', 16, '2018-08-07 07:54:34', '2018-08-07 07:54:34'),
(4037, 'Ticket', 172, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-07 07:54:34', 0, '', '175'),
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(4039, 'Ticket', 181, 'User', 15, 'Isman Ali (10)', '2018-08-07 13:18:23', 0, '', 'Isman Ali (10)'),
(4040, 'Ticket', 181, 'User', 15, 'Isman Ali (10)', '2018-08-07 13:18:23', 0, '', 'Isman Ali (10)'),
(4041, 'Ticket', 181, '0', 20, 'Isman Ali (10)', '2018-08-07 13:18:23', 0, '', ''),
(4042, 'Document', 185, '0', 20, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', ''),
(4043, 'Document', 185, 'Ticket', 15, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', 'Solde Negative (182)'),
(4044, 'Ticket', 182, 'Document', 15, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', 'Document ticket 182 (185)'),
(4045, 'Ticket', 182, 'User', 15, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', 'Isman Ali (10)'),
(4046, 'Ticket', 182, 'User', 15, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', 'Isman Ali (10)'),
(4047, 'Ticket', 182, '0', 20, 'Isman Ali (10)', '2018-08-07 13:29:30', 0, '', ''),
(4048, 'Ticket', 181, '', 0, 'Isman Ali (10)', '2018-08-07 13:37:45', 1, 'Coupure General de Gesclio', 'Beguer de Gesclio'),
(4049, 'Ticket', 181, '', 0, 'Isman Ali (10)', '2018-08-07 13:37:45', 21, '&lt;p&gt;De 15h20 jusqu’à 15h40 le système Gesclio a beguer pendant ce 40 min. Le problème c\'est quoi ?&lt;/p&gt;', '&lt;p&gt;De 15h20 jusqu’à 15h40 le système Gesclio a beguer. Le problème c\'est quoi ?&lt;/p&gt;'),
(4050, 'Ticket', 181, '', 0, 'Isman Ali (10)', '2018-08-07 13:51:40', 1, 'Beguer de Gesclio', 'Begue de Gesclio'),
(4051, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-07 13:56:28', 24, '', '&lt;p&gt;lors de la création d\'un nouveau abonne pour un branchement nouveau dont l\'abonne qui appartient dans le domaine vrd,le systeme ne pend pas la valeur de la domaine de vrd '),
(4052, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-07 13:56:28', 64, 'Joel (9)', 'Isman (10)'),
(4053, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-07 13:56:28', 12, '4', '5'),
(4054, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-07 13:56:28', 17, '', '2018-08-07 13:56:28'),
(4055, 'Ticket', 181, 'User', 15, 'Joel Wambugu (9)', '2018-08-08 05:39:28', 0, '', 'Michael (12)'),
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(4057, 'Ticket', 181, '', 0, 'Joel Wambugu (9)', '2018-08-08 05:39:28', 64, 'Isman (10)', 'Joel (9)'),
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(4066, 'Ticket', 181, 'User', 16, 'Joel Wambugu (9)', '2018-08-08 08:00:12', 0, 'Michael (12)', ''),
(4067, 'Ticket', 181, 'Group', 15, 'Joel Wambugu (9)', '2018-08-08 08:26:50', 0, '', 'Onead Admin (2)'),
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(4070, 'TicketSatisfaction', 99, '0', 20, 'cron_createinquest', '2018-08-08 14:03:54', 0, '', ''),
(4071, 'TicketSatisfaction', 100, '0', 20, 'cron_createinquest', '2018-08-08 14:03:54', 0, '', ''),
(4072, 'Ticket', 182, '', 0, 'Isman Ali (10)', '2018-08-09 05:22:44', 19, '2018-08-08 06:45:41', '2018-08-09 05:22:44'),
(4073, 'Ticket', 182, '', 0, 'Isman Ali (10)', '2018-08-09 05:22:44', 64, 'Joel (9)', 'Isman (10)'),
(4074, 'Document', 187, 'Ticket', 15, 'Isman Ali (10)', '2018-08-09 05:22:44', 0, '', 'Solde Negative (182)'),
(4075, 'Ticket', 182, 'Document', 15, 'Isman Ali (10)', '2018-08-09 05:22:44', 0, '', 'Document : Ticket - Solde Negative (187)'),
(4076, 'Document', 187, '0', 20, 'Isman Ali (10)', '2018-08-09 05:22:44', 0, '', ''),
(4077, 'Ticket', 182, '', 0, 'Isman Ali (10)', '2018-08-09 05:24:11', 12, '4', '2'),
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(4079, 'Document', 188, '0', 20, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', ''),
(4080, 'Document', 188, 'Ticket', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Erreur de Numéro Devis (183)'),
(4081, 'Ticket', 183, 'Document', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Document ticket 183 (188)'),
(4082, 'Document', 189, '0', 20, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', ''),
(4083, 'Document', 189, 'Ticket', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Erreur de Numéro Devis (183)'),
(4084, 'Ticket', 183, 'Document', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Document ticket 183 (189)'),
(4085, 'Ticket', 183, 'User', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Isman Ali (10)'),
(4086, 'Ticket', 183, 'User', 15, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', 'Isman Ali (10)'),
(4087, 'Ticket', 183, '0', 20, 'Isman Ali (10)', '2018-08-12 06:49:56', 0, '', ''),
(4088, 'Ticket', 166, '', 0, 'cron_closeticket', '2018-08-12 06:57:54', 12, '5', '6'),
(4089, 'Ticket', 166, '', 0, 'cron_closeticket', '2018-08-12 06:57:54', 16, '', '2018-08-12 06:57:54'),
(4090, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-13 06:02:16', 150, '0', '83726'),
(4091, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-13 06:02:16', 64, 'Isman (10)', 'Joel (9)'),
(4092, 'Ticket', 183, 'User', 15, 'Joel Wambugu (9)', '2018-08-13 06:02:16', 0, '', 'Michael (12)'),
(4093, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-13 06:02:16', 12, '1', '2'),
(4094, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-13 06:02:16', 64, 'Isman (10)', 'Joel (9)'),
(4095, 'TicketSatisfaction', 101, '0', 20, 'cron_createinquest', '2018-08-13 13:24:15', 0, '', ''),
(4096, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-16 08:09:30', 12, '5', '2'),
(4097, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-16 08:09:30', 17, '2018-08-07 13:56:28', 'NULL'),
(4098, 'Ticket', 180, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-16 08:09:30', 0, '', '179'),
(4099, 'TicketSatisfaction', 102, '0', 20, 'cron_createinquest', '2018-08-16 13:08:30', 0, '', ''),
(4100, 'Document', 190, '0', 20, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', ''),
(4101, 'Document', 190, 'Ticket', 15, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', 'Rapport d\'encaissement  (184)'),
(4102, 'Ticket', 184, 'Document', 15, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', 'Document ticket 184 (190)'),
(4103, 'Document', 191, '0', 20, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', ''),
(4104, 'Document', 191, 'Ticket', 15, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', 'Rapport d\'encaissement  (184)'),
(4105, 'Ticket', 184, 'Document', 15, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', 'Document ticket 184 (191)'),
(4106, 'Ticket', 184, 'User', 15, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', 'Isman Ali (10)'),
(4107, 'Ticket', 184, '0', 20, 'Isman Ali (10)', '2018-08-19 07:08:41', 0, '', ''),
(4108, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 150, '0', '89411'),
(4109, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 64, 'Isman (10)', 'Joel (9)'),
(4110, 'Ticket', 184, 'User', 15, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 0, '', 'Ezekiel (13)'),
(4111, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 12, '1', '2'),
(4112, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 21, '&lt;p&gt;Un encaissement à été encaisser à deux reprise avec deux numéro des lettrages différents mais après on a annulé l\'une d\'elle, seule qui possédait avec un numéro de lettrag', '&lt;p&gt;Un encaissement à été encaisser à deux reprise avec deux numéro des lettrages différents mais après on a annulé l\'une d\'elle, seule qui possédait avec un numéro de lettrag'),
(4113, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-20 07:47:58', 64, 'Isman (10)', 'Joel (9)'),
(4114, 'Ticket', 184, 'User', 15, 'Joel Wambugu (9)', '2018-08-20 07:48:33', 0, '', 'Joel Wambugu (9)'),
(4115, 'TicketSatisfaction', 103, '0', 20, 'cron_createinquest', '2018-08-20 11:22:23', 0, '', ''),
(4116, 'Ticket', 181, '', 0, 'Joel Wambugu (9)', '2018-08-20 11:30:11', 24, '', '&lt;p&gt;Confirmation de cloturer le ticket donner par Houssein.&lt;/p&gt;'),
(4117, 'Ticket', 181, '', 0, 'Joel Wambugu (9)', '2018-08-20 11:30:11', 12, '4', '5'),
(4118, 'Ticket', 181, '', 0, 'Joel Wambugu (9)', '2018-08-20 11:30:11', 17, '', '2018-08-20 11:30:11'),
(4119, 'Ticket', 180, '', 0, 'Joel Wambugu (9)', '2018-08-20 12:01:31', 24, '&lt;p&gt;lors de la création d\'un nouveau abonne pour un branchement nouveau dont l\'abonne qui appartient dans le domaine vrd,le systeme ne pend pas la valeur de la domaine de vrd ', '&lt;p&gt;L ‘Equipe ONEAD a testé et a confirmé la résolution du problème.&lt;/p&gt;'),
(4120, 'Ticket', 180, '', 0, 'Joel Wambugu (9)', '2018-08-20 12:01:31', 64, 'Isman (10)', 'Joel (9)'),
(4121, 'Ticket', 180, '', 0, 'Joel Wambugu (9)', '2018-08-20 12:01:31', 12, '2', '5'),
(4122, 'Ticket', 180, '', 0, 'Joel Wambugu (9)', '2018-08-20 12:01:31', 17, '', '2018-08-20 12:01:31'),
(4123, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-08-20 15:04:26', 24, '', '&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5b7ad86a88a140.55063332\" src=\"blob:http://www.sulisea.com/7777f755-5d02-40a8-9ff8-c4826cc7efbd\" width=\"311.76984126984127\" height=\"163\" /&gt'),
(4124, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-08-20 15:04:26', 12, '2', '5'),
(4125, 'Ticket', 158, '', 0, 'Joel Wambugu (9)', '2018-08-20 15:04:26', 17, '', '2018-08-20 15:04:26');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(4126, 'Ticket', 152, 'User', 15, 'Joel Wambugu (9)', '2018-08-21 12:32:05', 0, '', 'Joel Wambugu (9)'),
(4127, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:32:05', 150, '0', '7701735'),
(4128, 'Ticket', 152, 'User', 15, 'Joel Wambugu (9)', '2018-08-21 12:32:05', 0, '', 'Kariuki Peter (6)'),
(4129, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:32:05', 12, '1', '2'),
(4130, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:32:05', 64, 'Isman (10)', 'Joel (9)'),
(4131, 'Ticket', 73, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:43:43', 24, '', '&lt;p&gt;Solution fournie testée par Houssein et Kassim. À deployer à  la base production.&lt;/p&gt;'),
(4132, 'Ticket', 73, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:43:43', 64, 'Isman (10)', 'Joel (9)'),
(4133, 'Ticket', 73, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:43:43', 12, '2', '5'),
(4134, 'Ticket', 73, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:43:43', 17, '', '2018-08-21 12:43:43'),
(4135, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-08-21 12:44:16', 12, '4', '1'),
(4136, 'Ticket', 113, 'Group', 16, 'Joel Wambugu (9)', '2018-08-21 12:44:16', 0, 'Onead Admin (2)', ''),
(4137, 'Ticket', 113, 'User', 15, 'Joel Wambugu (9)', '2018-08-21 13:21:45', 0, '', 'Kariuki Peter (6)'),
(4138, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-08-21 13:21:45', 12, '1', '2'),
(4139, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-08-21 13:25:08', 0, '', 'Joel Wambugu (9)'),
(4140, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-08-21 13:25:08', 0, '', 'Kariuki Peter (6)'),
(4141, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-08-21 13:25:08', 12, '1', '2'),
(4142, 'TicketSatisfaction', 104, '0', 20, 'cron_createinquest', '2018-08-22 09:09:40', 0, '', ''),
(4143, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-22 09:36:01', 12, '2', '1'),
(4144, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-22 09:36:01', 64, 'Isman (10)', 'Joel (9)'),
(4145, 'Ticket', 182, 'Group', 16, 'Joel Wambugu (9)', '2018-08-22 09:36:01', 0, 'Onead Admin (2)', ''),
(4146, 'Ticket', 182, 'User', 15, 'Joel Wambugu (9)', '2018-08-22 09:36:13', 0, '', 'Kariuki Peter (6)'),
(4147, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-22 09:36:13', 12, '1', '2'),
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(4149, 'Ticket', 117, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-08-22 10:38:24', 0, '', '181'),
(4150, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-08-22 11:11:23', 52, '4', '3'),
(4151, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-08-22 11:11:42', 12, '2', '1'),
(4152, 'Ticket', 117, 'User', 16, 'Joel Wambugu (9)', '2018-08-22 11:11:42', 0, 'Kariuki Peter (6)', ''),
(4153, 'Ticket', 117, 'User', 15, 'Joel Wambugu (9)', '2018-08-22 11:12:12', 0, '', 'Ezekiel (13)'),
(4154, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-08-22 11:12:12', 12, '1', '2'),
(4155, 'Ticket', 156, 'User', 15, 'Joel Wambugu (9)', '2018-08-22 11:13:47', 0, '', 'Joel Wambugu (9)'),
(4156, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-08-22 11:14:01', 12, '2', '1'),
(4157, 'Ticket', 156, 'User', 16, 'Joel Wambugu (9)', '2018-08-22 11:14:01', 0, 'Michael (12)', ''),
(4158, 'Ticket', 156, 'User', 15, 'Joel Wambugu (9)', '2018-08-22 11:15:11', 0, '', 'Ezekiel (13)'),
(4159, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-08-22 11:15:11', 12, '1', '2'),
(4160, 'Ticket', 147, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-08-22 11:19:29', 0, '', '182'),
(4161, 'Ticket', 78, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-08-22 11:25:30', 0, '', '183'),
(4162, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-23 06:12:57', 12, '5', '6'),
(4163, 'Ticket', 180, '', 0, 'Isman Ali (10)', '2018-08-23 06:12:57', 16, '2018-08-23 06:12:57', '2018-08-23 06:12:57'),
(4164, 'Ticket', 180, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:12:57', 0, '', '184'),
(4165, 'Ticket', 181, '', 0, 'Isman Ali (10)', '2018-08-23 06:13:21', 12, '5', '6'),
(4166, 'Ticket', 181, '', 0, 'Isman Ali (10)', '2018-08-23 06:13:21', 16, '2018-08-23 06:13:21', '2018-08-23 06:13:21'),
(4167, 'Ticket', 181, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:13:21', 0, '', '185'),
(4168, 'Ticket', 177, '', 0, 'Isman Ali (10)', '2018-08-23 06:13:43', 12, '5', '6'),
(4169, 'Ticket', 177, '', 0, 'Isman Ali (10)', '2018-08-23 06:13:43', 16, '2018-08-23 06:13:43', '2018-08-23 06:13:43'),
(4170, 'Ticket', 177, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:13:43', 0, '', '186'),
(4171, 'Ticket', 175, '', 0, 'Isman Ali (10)', '2018-08-23 06:14:59', 12, '5', '6'),
(4172, 'Ticket', 175, '', 0, 'Isman Ali (10)', '2018-08-23 06:14:59', 16, '2018-08-23 06:14:59', '2018-08-23 06:14:59'),
(4173, 'Ticket', 175, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:14:59', 0, '', '187'),
(4174, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-08-23 06:15:17', 12, '5', '6'),
(4175, 'Ticket', 73, '', 0, 'Isman Ali (10)', '2018-08-23 06:15:17', 16, '2018-08-23 06:15:17', '2018-08-23 06:15:17'),
(4176, 'Ticket', 73, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:15:17', 0, '', '188'),
(4177, 'Ticket', 158, '', 0, 'Isman Ali (10)', '2018-08-23 06:16:29', 12, '5', '6'),
(4178, 'Ticket', 158, '', 0, 'Isman Ali (10)', '2018-08-23 06:16:29', 16, '2018-08-23 06:16:29', '2018-08-23 06:16:29'),
(4179, 'Ticket', 158, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-23 06:16:29', 0, '', '189'),
(4180, 'Document', 192, '0', 20, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', ''),
(4181, 'Document', 192, 'Ticket', 15, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', 'inconherence dans le devis (185)'),
(4182, 'Ticket', 185, 'Document', 15, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', 'Document ticket 185 (192)'),
(4183, 'Document', 193, '0', 20, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', ''),
(4184, 'Document', 193, 'Ticket', 15, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', 'inconherence dans le devis (185)'),
(4185, 'Ticket', 185, 'Document', 15, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', 'Document ticket 185 (193)'),
(4186, 'Ticket', 185, 'User', 15, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', 'Isman Ali (10)'),
(4187, 'Ticket', 185, '0', 20, 'Isman Ali (10)', '2018-08-23 06:45:29', 0, '', ''),
(4188, 'Ticket', 185, 'User', 15, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 0, '', 'Joel Wambugu (9)'),
(4189, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 150, '0', '82681'),
(4190, 'Ticket', 185, 'User', 15, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 0, '', 'Michael (12)'),
(4191, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 12, '1', '2'),
(4192, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 21, '&lt;p&gt;le statut  du devis suivant est au niveau 6 alors que dans le suivi c\'est au niveau 8 dans la 1er capture.&lt;/p&gt;&lt;p&gt;dans le seconde capture le devis n\'affiche auc', '&lt;p&gt;le statut  du devis suivant est au niveau 6 alors que dans le suivi c\'est au niveau 8 dans la 1er capture.&lt;/p&gt;n&lt;p&gt;dans le seconde capture le devis n\'affiche au'),
(4193, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-24 05:35:59', 64, 'Isman (10)', 'Joel (9)'),
(4194, 'Ticket', 185, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-08-24 06:11:56', 0, '', '190'),
(4195, 'TicketSatisfaction', 105, '0', 20, 'cron_createinquest', '2018-08-24 15:18:04', 0, '', ''),
(4196, 'TicketSatisfaction', 106, '0', 20, 'cron_createinquest', '2018-08-24 15:18:04', 0, '', ''),
(4197, 'TicketSatisfaction', 107, '0', 20, 'cron_createinquest', '2018-08-24 15:18:04', 0, '', ''),
(4198, 'Ticket', 78, '', 0, 'Houssein Ali (7)', '2018-08-25 10:49:19', 19, '2018-08-22 11:25:30', '2018-08-25 10:49:19'),
(4199, 'Ticket', 78, '', 0, 'Houssein Ali (7)', '2018-08-25 10:49:19', 64, 'Joel (9)', 'Houssein Ali (7)'),
(4200, 'Document', 194, 'Ticket', 15, 'Houssein Ali (7)', '2018-08-25 10:49:19', 0, '', 'Les abonnées résilier ne doivent pas apparaitre dans le bordereau de repasse. (78)'),
(4201, 'Ticket', 78, 'Document', 15, 'Houssein Ali (7)', '2018-08-25 10:49:19', 0, '', 'Document : Ticket - Les abonnées résilier ne doivent pas apparaitre dans le bordereau de repasse. (194)'),
(4202, 'Document', 194, '0', 20, 'Houssein Ali (7)', '2018-08-25 10:49:19', 0, '', ''),
(4203, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-08-27 06:38:34', 19, '2018-08-24 06:11:56', '2018-08-27 06:38:34'),
(4204, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-08-27 06:38:34', 64, 'Joel (9)', 'Isman (10)'),
(4205, 'Document', 195, 'Ticket', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'inconherence dans le devis (185)'),
(4206, 'Ticket', 185, 'Document', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'Document : Ticket - inconherence dans le devis (195)'),
(4207, 'Document', 195, '0', 20, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', ''),
(4208, 'Document', 196, 'Ticket', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'inconherence dans le devis (185)'),
(4209, 'Ticket', 185, 'Document', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'Document : Ticket - inconherence dans le devis (196)'),
(4210, 'Document', 196, '0', 20, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', ''),
(4211, 'Document', 197, 'Ticket', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'inconherence dans le devis (185)'),
(4212, 'Ticket', 185, 'Document', 15, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', 'Document : Ticket - inconherence dans le devis (197)'),
(4213, 'Document', 197, '0', 20, 'Isman Ali (10)', '2018-08-27 06:38:34', 0, '', ''),
(4214, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-08-27 06:39:13', 12, '2', '1'),
(4215, 'Ticket', 185, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-08-27 06:42:11', 0, '', '191'),
(4216, 'Document', 198, '0', 20, 'Isman Ali (10)', '2018-08-27 07:12:50', 0, '', ''),
(4217, 'Document', 198, 'Ticket', 15, 'Isman Ali (10)', '2018-08-27 07:12:50', 0, '', 'Portefeuille abonnée (186)'),
(4218, 'Ticket', 186, 'Document', 15, 'Isman Ali (10)', '2018-08-27 07:12:50', 0, '', 'Document ticket 186 (198)'),
(4219, 'Ticket', 186, 'User', 15, 'Isman Ali (10)', '2018-08-27 07:12:50', 0, '', 'Isman Ali (10)'),
(4220, 'Ticket', 186, '0', 20, 'Isman Ali (10)', '2018-08-27 07:12:50', 0, '', ''),
(4221, 'TicketSatisfaction', 108, '0', 20, 'cron_createinquest', '2018-08-30 05:05:55', 0, '', ''),
(4222, 'TicketSatisfaction', 109, '0', 20, 'cron_createinquest', '2018-08-30 05:05:55', 0, '', ''),
(4223, 'Ticket', 186, 'User', 15, 'Joel Wambugu (9)', '2018-08-30 06:20:51', 0, '', 'Joel Wambugu (9)'),
(4224, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2018-08-30 06:20:51', 150, '0', '256312'),
(4225, 'Ticket', 186, 'User', 15, 'Joel Wambugu (9)', '2018-08-30 06:20:51', 0, '', 'Ezekiel (13)'),
(4226, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2018-08-30 06:20:51', 12, '1', '2'),
(4227, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2018-08-30 06:20:51', 64, 'Isman (10)', 'Joel (9)'),
(4228, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-30 06:21:49', 12, '1', '2'),
(4229, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-30 06:21:49', 64, 'Isman (10)', 'Joel (9)'),
(4230, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-30 07:10:18', 24, '', '&lt;p&gt;Une fois un dossier est rejeté, il revient à l\'étape 6 mais le statut reste 10. Voir une copie d\'écran des registres des événements sur ce dossier, il a été rejeté par (13'),
(4231, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-30 07:10:18', 12, '2', '5'),
(4232, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-08-30 07:10:18', 17, '', '2018-08-30 07:10:18'),
(4233, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:29:31', 24, '', '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;'),
(4234, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:29:31', 12, '2', '5'),
(4235, 'Ticket', 155, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:29:31', 17, '', '2018-08-30 08:29:31'),
(4236, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:19', 24, '', '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;'),
(4237, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:19', 12, '2', '5'),
(4238, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:19', 17, '', '2018-08-30 08:30:19'),
(4239, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:47', 24, '', '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;'),
(4240, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:47', 12, '2', '5'),
(4241, 'Ticket', 159, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:30:47', 17, '', '2018-08-30 08:30:47'),
(4242, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:32:09', 24, '', '&lt;p&gt;Les Libellés ont ete changés pendant la visite de Houssein/Kassim.&lt;/p&gt;'),
(4243, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:32:09', 12, '2', '5'),
(4244, 'Ticket', 171, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:32:09', 17, '', '2018-08-30 08:32:09'),
(4245, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:33:01', 24, '', '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;'),
(4246, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:33:01', 12, '2', '5'),
(4247, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:33:01', 17, '', '2018-08-30 08:33:01'),
(4248, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:34:24', 12, '2', '4'),
(4249, 'Ticket', 153, 'User', 16, 'Joel Wambugu (9)', '2018-08-30 08:34:29', 0, 'Ezekiel (13)', ''),
(4250, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:34:32', 12, '4', '1'),
(4251, 'Ticket', 153, 'User', 16, 'Joel Wambugu (9)', '2018-08-30 08:34:32', 0, 'Michael (12)', ''),
(4252, 'Ticket', 153, 'Group', 15, 'Joel Wambugu (9)', '2018-08-30 08:34:42', 0, '', 'Onead Admin (2)'),
(4253, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-08-30 08:34:42', 12, '1', '2'),
(4254, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2018-08-30 11:38:31', 12, '2', '4'),
(4255, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-30 14:14:39', 24, '', '&lt;p&gt;Le solde du compte a été réglé, il est maintenant à zéro.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5b87fba6ceda03.04105659\" src=\"blob:http:'),
(4256, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-30 14:14:39', 12, '2', '5'),
(4257, 'Ticket', 182, '', 0, 'Joel Wambugu (9)', '2018-08-30 14:14:39', 17, '', '2018-08-30 14:14:39'),
(4258, 'Ticket', 113, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-08-31 06:13:00', 0, '', '192'),
(4259, 'Document', 199, '0', 20, 'Isman Ali (10)', '2018-09-02 07:23:44', 0, '', ''),
(4260, 'Document', 199, 'Ticket', 15, 'Isman Ali (10)', '2018-09-02 07:23:44', 0, '', 'Pied de page  (187)'),
(4261, 'Ticket', 187, 'Document', 15, 'Isman Ali (10)', '2018-09-02 07:23:44', 0, '', 'Document ticket 187 (199)'),
(4262, 'Ticket', 187, 'User', 15, 'Isman Ali (10)', '2018-09-02 07:23:44', 0, '', 'Isman Ali (10)'),
(4263, 'Ticket', 187, '0', 20, 'Isman Ali (10)', '2018-09-02 07:23:44', 0, '', ''),
(4264, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-03 05:43:34', 150, '0', '80915'),
(4265, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-03 05:43:34', 64, 'Isman (10)', 'Joel (9)'),
(4266, 'Ticket', 187, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-03 05:43:34', 0, '', '193'),
(4267, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-03 05:44:13', 12, '1', '4'),
(4268, 'Document', 200, '0', 20, 'Isman Ali (10)', '2018-09-04 06:49:29', 0, '', ''),
(4269, 'Document', 200, 'Ticket', 15, 'Isman Ali (10)', '2018-09-04 06:49:29', 0, '', 'Solde antérieur  et montant a payer  (188)'),
(4270, 'Ticket', 188, 'Document', 15, 'Isman Ali (10)', '2018-09-04 06:49:29', 0, '', 'Document ticket 188 (200)'),
(4271, 'Ticket', 188, 'User', 15, 'Isman Ali (10)', '2018-09-04 06:49:29', 0, '', 'Isman Ali (10)'),
(4272, 'Ticket', 188, '0', 20, 'Isman Ali (10)', '2018-09-04 06:49:29', 0, '', ''),
(4273, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-09-04 06:52:02', 12, '4', '1'),
(4274, 'Ticket', 187, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-04 06:52:02', 0, '', '194'),
(4275, 'Ticket', 187, 'User', 15, 'Joel Wambugu (9)', '2018-09-05 04:42:52', 0, '', 'Joel Wambugu (9)'),
(4276, 'Ticket', 187, 'User', 15, 'Joel Wambugu (9)', '2018-09-05 04:42:52', 0, '', 'Ezekiel (13)'),
(4277, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-05 04:42:52', 12, '1', '2'),
(4278, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-05 04:42:52', 64, 'Isman (10)', 'Joel (9)'),
(4279, 'Ticket', 188, 'User', 15, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 0, '', 'Joel Wambugu (9)'),
(4280, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 150, '0', '92732'),
(4281, 'Ticket', 188, 'User', 15, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 0, '', 'Kariuki Peter (6)'),
(4282, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 12, '1', '2'),
(4283, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 21, '&lt;p&gt;Premièrement le montant du solde antérieur a été déjà payer pour ce client sauf qu\'elle appairait encore dans l\'impayé  .&lt;/p&gt;&lt;p&gt;secondo même si on suppose que ', '&lt;p&gt;Premièrement le montant du solde antérieur a été déjà payer pour ce client sauf qu\'elle appairait encore dans l\'impayé  .&lt;/p&gt;n&lt;p&gt;secondo même si on suppose que'),
(4284, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-05 08:23:03', 64, 'Isman (10)', 'Joel (9)'),
(4285, 'Ticket', 186, 'User', 15, 'Joel Wambugu (9)', '2018-09-07 05:46:33', 0, '', 'Kariuki Peter (6)'),
(4286, 'Ticket', 187, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-07 06:11:01', 0, '', '195'),
(4287, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-07 06:11:12', 12, '2', '4'),
(4288, 'Ticket', 187, 'Group', 15, 'Joel Wambugu (9)', '2018-09-07 06:14:40', 0, '', 'Onead Admin (2)'),
(4289, 'Ticket', 187, 'User', 16, 'Joel Wambugu (9)', '2018-09-07 06:14:47', 0, 'Ezekiel (13)', ''),
(4290, 'Ticket', 188, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-10 07:13:00', 0, '', '196'),
(4291, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-09-10 13:51:03', 12, '5', '2'),
(4292, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-09-10 13:51:03', 17, '2018-08-30 07:10:18', 'NULL'),
(4293, 'Ticket', 185, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-10 13:51:03', 0, '', '197'),
(4294, 'TicketSatisfaction', 110, '0', 20, 'cron_createinquest', '2018-09-12 05:30:16', 0, '', ''),
(4295, 'Ticket', 188, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-13 05:40:54', 0, '', '198'),
(4296, 'Ticket', 182, '', 0, 'Isman Ali (10)', '2018-09-13 05:54:33', 12, '5', '6'),
(4297, 'Ticket', 182, '', 0, 'Isman Ali (10)', '2018-09-13 05:54:33', 16, '2018-09-13 05:54:33', '2018-09-13 05:54:33'),
(4298, 'Ticket', 182, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 05:54:33', 0, '', '199'),
(4299, 'Ticket', 183, '', 0, 'Isman Ali (10)', '2018-09-13 06:02:35', 12, '5', '2'),
(4300, 'Ticket', 183, '', 0, 'Isman Ali (10)', '2018-09-13 06:02:35', 17, '2018-08-30 08:33:01', 'NULL'),
(4301, 'Ticket', 183, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 06:02:35', 0, '', '200'),
(4302, 'Ticket', 183, '', 0, 'Isman Ali (10)', '2018-09-13 06:03:36', 19, '2018-09-13 06:02:35', '2018-09-13 06:03:36'),
(4303, 'Document', 201, 'Ticket', 15, 'Isman Ali (10)', '2018-09-13 06:03:36', 0, '', 'Erreur de Numéro Devis (183)'),
(4304, 'Ticket', 183, 'Document', 15, 'Isman Ali (10)', '2018-09-13 06:03:36', 0, '', 'Document : Ticket - Erreur de Numéro Devis (201)'),
(4305, 'Document', 201, '0', 20, 'Isman Ali (10)', '2018-09-13 06:03:36', 0, '', ''),
(4306, 'Ticket', 171, '', 0, 'Isman Ali (10)', '2018-09-13 06:06:01', 12, '5', '6'),
(4307, 'Ticket', 171, '', 0, 'Isman Ali (10)', '2018-09-13 06:06:01', 16, '2018-09-13 06:06:01', '2018-09-13 06:06:01'),
(4308, 'Ticket', 171, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 06:06:01', 0, '', '201'),
(4309, 'Ticket', 184, '', 0, 'Isman Ali (10)', '2018-09-13 06:17:33', 12, '5', '2'),
(4310, 'Ticket', 184, '', 0, 'Isman Ali (10)', '2018-09-13 06:17:33', 17, '2018-08-30 08:30:19', 'NULL'),
(4311, 'Ticket', 184, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 06:17:33', 0, '', '202'),
(4312, 'Ticket', 184, '', 0, 'Isman Ali (10)', '2018-09-13 06:18:21', 19, '2018-09-13 06:17:33', '2018-09-13 06:18:21'),
(4313, 'Document', 202, 'Ticket', 15, 'Isman Ali (10)', '2018-09-13 06:18:21', 0, '', 'Rapport d\'encaissement  (184)'),
(4314, 'Ticket', 184, 'Document', 15, 'Isman Ali (10)', '2018-09-13 06:18:21', 0, '', 'Document : Ticket - Rapport d\'encaissement  (202)'),
(4315, 'Document', 202, '0', 20, 'Isman Ali (10)', '2018-09-13 06:18:21', 0, '', ''),
(4316, 'Ticket', 155, '', 0, 'Isman Ali (10)', '2018-09-13 06:22:56', 12, '5', '6'),
(4317, 'Ticket', 155, '', 0, 'Isman Ali (10)', '2018-09-13 06:22:56', 16, '2018-09-13 06:22:56', '2018-09-13 06:22:56'),
(4318, 'Ticket', 155, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 06:22:56', 0, '', '203'),
(4319, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:08:51', 24, '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;', '&lt;p&gt;L\'annulation de l\'encaissement en question est bien visible dans le rapport des Encaissements Annules.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt'),
(4320, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:08:51', 64, 'Isman (10)', 'Joel (9)'),
(4321, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:08:51', 12, '2', '5'),
(4322, 'Ticket', 184, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:08:51', 17, '', '2018-09-13 07:08:51'),
(4323, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:15:14', 24, '&lt;p&gt;Le problème a été résolu (pendant la visite de Houssein/Kassim).&lt;/p&gt;', '&lt;p&gt;La solution proposée pour tous les devis n\'était pas le changement/correction de numéro de devis mais plutôt de faire avancer les devis au niveau d\'approbation (point de b'),
(4324, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:15:14', 64, 'Isman (10)', 'Joel (9)'),
(4325, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:15:14', 12, '2', '5'),
(4326, 'Ticket', 183, '', 0, 'Joel Wambugu (9)', '2018-09-13 07:15:14', 17, '', '2018-09-13 07:15:14'),
(4327, 'Ticket', 187, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-13 07:40:36', 0, '', '204'),
(4328, 'Ticket', 183, '', 0, 'Isman Ali (10)', '2018-09-13 08:18:30', 12, '5', '6'),
(4329, 'Ticket', 183, '', 0, 'Isman Ali (10)', '2018-09-13 08:18:30', 16, '2018-09-13 08:18:30', '2018-09-13 08:18:30'),
(4330, 'Ticket', 183, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 08:18:30', 0, '', '205'),
(4331, 'Ticket', 184, '', 0, 'Isman Ali (10)', '2018-09-13 08:20:21', 12, '5', '6'),
(4332, 'Ticket', 184, '', 0, 'Isman Ali (10)', '2018-09-13 08:20:21', 16, '2018-09-13 08:20:21', '2018-09-13 08:20:21'),
(4333, 'Ticket', 184, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-13 08:20:21', 0, '', '206'),
(4334, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-13 09:34:31', 24, '', '&lt;p&gt;Le Portefeuille par Payeur2 a été développé ayant les options de date de filtre de recherche. Version disponible dans la base test 13.09.2018.&lt;/p&gt;'),
(4335, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-13 09:34:31', 12, '2', '5'),
(4336, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-13 09:34:31', 17, '', '2018-09-13 09:34:31'),
(4337, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:30:37', 24, '&lt;p&gt;Cette possibilité est prévue pour plus tard. Toute demande de changement de statut sera traitée par ASPA-SULIS.&lt;/p&gt;', '&lt;p&gt;Cette fonction est maintenant disponible dans la base test (9092). Merci de tester et confirmer.&lt;/p&gt;'),
(4338, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:30:37', 12, '2', '5'),
(4339, 'Ticket', 117, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:30:37', 17, '', '2018-09-13 10:30:37'),
(4340, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:35:45', 24, '', '&lt;p&gt;Le solde antérieur qui s\'affiche après impression d\'une facture périodique affiche le solde avant la facturation même si la facture a été déjà payée.&lt;/p&gt;rn&lt;p&gt; '),
(4341, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:35:45', 12, '2', '5'),
(4342, 'Ticket', 188, '', 0, 'Joel Wambugu (9)', '2018-09-13 10:35:45', 17, '', '2018-09-13 10:35:45'),
(4343, 'Ticket', 153, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-13 10:37:55', 0, '', '207'),
(4344, 'Document', 203, '0', 20, 'Isman Ali (10)', '2018-09-13 13:17:12', 0, '', ''),
(4345, 'Document', 203, 'Ticket', 15, 'Isman Ali (10)', '2018-09-13 13:17:12', 0, '', 'Problème d’échéance  (189)'),
(4346, 'Ticket', 189, 'Document', 15, 'Isman Ali (10)', '2018-09-13 13:17:12', 0, '', 'Document ticket 189 (203)'),
(4347, 'Ticket', 189, 'User', 15, 'Isman Ali (10)', '2018-09-13 13:17:12', 0, '', 'Isman Ali (10)'),
(4348, 'Ticket', 189, '0', 20, 'Isman Ali (10)', '2018-09-13 13:17:12', 0, '', ''),
(4349, 'Document', 204, '0', 20, 'Isman Ali (10)', '2018-09-13 13:24:39', 0, '', ''),
(4350, 'Document', 204, 'Ticket', 15, 'Isman Ali (10)', '2018-09-13 13:24:39', 0, '', 'Seuil échéance  (190)'),
(4351, 'Ticket', 190, 'Document', 15, 'Isman Ali (10)', '2018-09-13 13:24:39', 0, '', 'Document ticket 190 (204)'),
(4352, 'Ticket', 190, 'User', 15, 'Isman Ali (10)', '2018-09-13 13:24:39', 0, '', 'Isman Ali (10)'),
(4353, 'Ticket', 190, '0', 20, 'Isman Ali (10)', '2018-09-13 13:24:39', 0, '', ''),
(4354, 'Ticket', 189, 'User', 15, 'Joel Wambugu (9)', '2018-09-14 04:46:01', 0, '', 'Joel Wambugu (9)'),
(4355, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:46:01', 150, '0', '56176'),
(4356, 'Ticket', 189, 'User', 15, 'Joel Wambugu (9)', '2018-09-14 04:46:01', 0, '', 'Ezekiel (13)'),
(4357, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:46:01', 12, '1', '2'),
(4358, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:46:01', 64, 'Isman (10)', 'Joel (9)'),
(4359, 'Ticket', 190, 'User', 15, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 0, '', 'Joel Wambugu (9)'),
(4360, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 150, '0', '56224'),
(4361, 'Ticket', 190, 'User', 15, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 0, '', 'Ezekiel (13)'),
(4362, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 12, '1', '2'),
(4363, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 21, '&lt;p&gt;Merci de n\'est pas mettre un seuil aux  échéances de l\'abonnée, parfois les clients souhaite avoir des échéances de 5 000 franc par exemple.&lt;/p&gt;&lt;div&gt;Et comment', '&lt;p&gt;Merci de n\'est pas mettre un seuil aux  échéances de l\'abonnée, parfois les clients souhaite avoir des échéances de 5 000 franc par exemple.&lt;/p&gt;n&lt;div&gt;Et commen'),
(4364, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 04:54:17', 64, 'Isman (10)', 'Joel (9)'),
(4365, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:38:21', 24, '', '&lt;p&gt;L\'échéancier se met en double plutôt dû aux problèmes de réseaux (seulement à Tadjourah). L\'utilisateur a cliqué sur le bouton Créer deux fois. Veuillez supprimer les doub'),
(4366, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:38:21', 12, '2', '5'),
(4367, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:38:21', 17, '', '2018-09-14 10:38:21'),
(4368, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:55:53', 24, '', '&lt;p&gt;Le seuil dont vous vous référez a été implémenté pour faciliter la collecte/calcul de montant de la TVA. La TVA d\'un échéancier se paie dès la première échéance selon le m'),
(4369, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:55:53', 12, '2', '5'),
(4370, 'Ticket', 190, '', 0, 'Joel Wambugu (9)', '2018-09-14 10:55:53', 17, '', '2018-09-14 10:55:53'),
(4371, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-09-16 08:06:42', 12, '5', '2'),
(4372, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-09-16 08:06:42', 17, '2018-09-13 09:34:31', 'NULL'),
(4373, 'Ticket', 147, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-16 08:06:42', 0, '', '208'),
(4374, 'TicketSatisfaction', 111, '0', 20, 'cron_createinquest', '2018-09-16 08:28:40', 0, '', ''),
(4375, 'Ticket', 188, '', 0, 'Isman Ali (10)', '2018-09-17 07:36:49', 12, '5', '6'),
(4376, 'Ticket', 188, '', 0, 'Isman Ali (10)', '2018-09-17 07:36:49', 16, '2018-09-17 07:36:49', '2018-09-17 07:36:49'),
(4377, 'Ticket', 188, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-17 07:36:49', 0, '', '209'),
(4378, 'Ticket', 117, '', 0, 'Isman Ali (10)', '2018-09-17 07:38:12', 12, '5', '6'),
(4379, 'Ticket', 117, '', 0, 'Isman Ali (10)', '2018-09-17 07:38:12', 16, '2018-09-17 07:38:12', '2018-09-17 07:38:12'),
(4380, 'Ticket', 117, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-17 07:38:12', 0, '', '210'),
(4381, 'Ticket', 189, '', 0, 'Isman Ali (10)', '2018-09-17 12:27:32', 12, '5', '2'),
(4382, 'Ticket', 189, '', 0, 'Isman Ali (10)', '2018-09-17 12:27:32', 17, '2018-09-14 10:38:21', 'NULL'),
(4383, 'Ticket', 189, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-17 12:27:32', 0, '', '211'),
(4384, 'Ticket', 189, '', 0, 'Isman Ali (10)', '2018-09-17 12:28:44', 19, '2018-09-17 12:27:32', '2018-09-17 12:28:44'),
(4385, 'Document', 205, 'Ticket', 15, 'Isman Ali (10)', '2018-09-17 12:28:44', 0, '', 'Problème d’échéance  (189)'),
(4386, 'Ticket', 189, 'Document', 15, 'Isman Ali (10)', '2018-09-17 12:28:44', 0, '', 'Document : Ticket - Problème d’échéance  (205)'),
(4387, 'Document', 205, '0', 20, 'Isman Ali (10)', '2018-09-17 12:28:44', 0, '', ''),
(4388, 'TicketSatisfaction', 112, '0', 20, 'cron_createinquest', '2018-09-18 08:51:05', 0, '', ''),
(4389, 'TicketSatisfaction', 113, '0', 20, 'cron_createinquest', '2018-09-18 08:51:05', 0, '', ''),
(4390, 'TicketSatisfaction', 114, '0', 20, 'cron_createinquest', '2018-09-18 08:51:05', 0, '', ''),
(4391, 'Document', 206, '0', 20, 'Isman Ali (10)', '2018-09-18 13:36:33', 0, '', ''),
(4392, 'Document', 206, 'Ticket', 15, 'Isman Ali (10)', '2018-09-18 13:36:33', 0, '', 'Détails facturations (régression)  (191)'),
(4393, 'Ticket', 191, 'Document', 15, 'Isman Ali (10)', '2018-09-18 13:36:33', 0, '', 'Document ticket 191 (206)'),
(4394, 'Ticket', 191, 'User', 15, 'Isman Ali (10)', '2018-09-18 13:36:33', 0, '', 'Isman Ali (10)'),
(4395, 'Ticket', 191, '0', 20, 'Isman Ali (10)', '2018-09-18 13:36:33', 0, '', ''),
(4396, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:37:33', 24, '', '&lt;p&gt;Le menu détails de compte a été amélioré il y a longtemps. Vous pouvez classer les résultats librement selon votre choix. Il y a des flèches qui peuvent classer les résult'),
(4397, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:37:33', 64, 'Isman (10)', 'Joel (9)'),
(4398, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:37:33', 12, '1', '5'),
(4399, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:37:33', 17, '', '2018-09-20 05:37:33'),
(4400, 'TicketSatisfaction', 115, '0', 20, 'cron_createinquest', '2018-09-20 05:43:27', 0, '', ''),
(4401, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:44:38', 24, '&lt;p&gt;L\'échéancier se met en double plutôt dû aux problèmes de réseaux (seulement à Tadjourah). L\'utilisateur a cliqué sur le bouton Créer deux fois. Veuillez supprimer les doub', '&lt;p&gt;Comme discute hier et l\'avant hier avec Houssein, il faut supprimer les doublons.&lt;/p&gt;rn&lt;p&gt;L\'échéancier se met en double plutôt dû aux problèmes de réseaux (seu'),
(4402, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:44:38', 64, 'Isman (10)', 'Joel (9)'),
(4403, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:44:38', 12, '2', '5'),
(4404, 'Ticket', 189, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:44:38', 17, '', '2018-09-20 05:44:38'),
(4405, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:50:40', 24, '&lt;p&gt;Le Portefeuille par Payeur2 a été développé ayant les options de date de filtre de recherche. Version disponible dans la base test 13.09.2018.&lt;/p&gt;', '&lt;p&gt;Vu que le portefeuille comprend tous les détails des activités sur un compte d\'un abonné, cela n\'a pas été possible de le développer ayant groupe payeur dans la recherche.'),
(4406, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:50:40', 64, 'Isman (10)', 'Joel (9)'),
(4407, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:50:40', 12, '2', '5'),
(4408, 'Ticket', 147, '', 0, 'Joel Wambugu (9)', '2018-09-20 05:50:40', 17, '', '2018-09-20 05:50:40'),
(4409, 'Entity', 2, '0', 20, 'Kariuki Peter (6)', '2018-09-21 11:48:26', 0, '', ''),
(4410, 'Document', 207, '0', 20, 'Isman Ali (10)', '2018-09-23 06:49:55', 0, '', ''),
(4411, 'Document', 207, 'Ticket', 15, 'Isman Ali (10)', '2018-09-23 06:49:55', 0, '', 'Changement de compteur  (192)'),
(4412, 'Ticket', 192, 'Document', 15, 'Isman Ali (10)', '2018-09-23 06:49:55', 0, '', 'Document ticket 192 (207)'),
(4413, 'Ticket', 192, 'User', 15, 'Isman Ali (10)', '2018-09-23 06:49:55', 0, '', 'Isman Ali (10)'),
(4414, 'Ticket', 192, '0', 20, 'Isman Ali (10)', '2018-09-23 06:49:55', 0, '', ''),
(4415, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-09-23 06:52:41', 12, '5', '6'),
(4416, 'Ticket', 147, '', 0, 'Isman Ali (10)', '2018-09-23 06:52:41', 16, '2018-09-23 06:52:41', '2018-09-23 06:52:41'),
(4417, 'Ticket', 147, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-23 06:52:41', 0, '', '212'),
(4418, 'Ticket', 191, '', 0, 'Isman Ali (10)', '2018-09-23 06:58:54', 12, '5', '1'),
(4419, 'Ticket', 191, '', 0, 'Isman Ali (10)', '2018-09-23 06:58:54', 17, '2018-09-20 05:37:33', 'NULL'),
(4420, 'Ticket', 191, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-23 06:58:54', 0, '', '213'),
(4421, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-09-23 06:59:33', 12, '5', '6'),
(4422, 'Ticket', 159, '', 0, 'Isman Ali (10)', '2018-09-23 06:59:33', 16, '2018-09-23 06:59:33', '2018-09-23 06:59:33'),
(4423, 'Ticket', 159, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-23 06:59:33', 0, '', '214'),
(4424, 'Ticket', 190, '', 0, 'Isman Ali (10)', '2018-09-23 07:00:11', 12, '5', '6'),
(4425, 'Ticket', 190, '', 0, 'Isman Ali (10)', '2018-09-23 07:00:11', 16, '2018-09-23 07:00:11', '2018-09-23 07:00:11'),
(4426, 'Ticket', 190, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-23 07:00:11', 0, '', '215'),
(4427, 'Ticket', 191, 'User', 15, 'Joel Wambugu (9)', '2018-09-26 05:05:17', 0, '', 'Joel Wambugu (9)'),
(4428, 'Ticket', 191, 'User', 15, 'Joel Wambugu (9)', '2018-09-26 05:05:17', 0, '', 'Michael (12)'),
(4429, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-26 05:05:17', 12, '1', '2'),
(4430, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-09-26 05:05:17', 64, 'Isman (10)', 'Joel (9)'),
(4431, 'Ticket', 192, '', 0, 'Joel Wambugu (9)', '2018-09-26 06:16:41', 150, '0', '257795'),
(4432, 'Ticket', 192, '', 0, 'Joel Wambugu (9)', '2018-09-26 06:16:41', 64, 'Isman (10)', 'Joel (9)'),
(4433, 'Ticket', 192, 'User', 15, 'Joel Wambugu (9)', '2018-09-26 06:16:41', 0, '', 'Michael (12)'),
(4434, 'Ticket', 192, '', 0, 'Joel Wambugu (9)', '2018-09-26 06:16:41', 12, '1', '2'),
(4435, 'Ticket', 192, '', 0, 'Joel Wambugu (9)', '2018-09-26 06:16:41', 64, 'Isman (10)', 'Joel (9)'),
(4436, 'Document', 208, '0', 20, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', ''),
(4437, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-09-26 07:48:27', 19, '2018-09-13 07:40:36', '2018-09-26 07:48:27'),
(4438, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-09-26 07:48:27', 64, 'Joel (9)', 'Isman (10)'),
(4439, 'Document', 208, 'Ticket', 15, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', 'Pied de page  (187)'),
(4440, 'Ticket', 187, 'Document', 15, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', 'encaissement pied page.jpeg (208)'),
(4441, 'Document', 209, '0', 20, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', ''),
(4442, 'Document', 209, 'Ticket', 15, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', 'Pied de page  (187)'),
(4443, 'Ticket', 187, 'Document', 15, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', 'pied page 2.jpeg (209)'),
(4444, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-09-26 07:48:27', 12, '4', '2'),
(4445, 'Ticket', 187, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-09-26 07:48:27', 0, '', '216'),
(4446, 'Ticket', 192, 'User', 15, 'Joel Wambugu (9)', '2018-09-26 09:08:50', 0, '', 'Joel Wambugu (9)'),
(4447, 'Ticket', 192, '', 0, 'Joel Wambugu (9)', '2018-09-26 09:08:50', 12, '2', '4'),
(4448, 'Ticket', 192, 'Group', 15, 'Joel Wambugu (9)', '2018-09-26 09:09:10', 0, '', 'Onead Admin (2)'),
(4449, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-26 12:42:44', 24, '', '&lt;p&gt;Il faudra bien paramétrer les imprimantes des caissiers au papier A5 par défaut pourqu\'au moins 5 ou 6 factures s\'imprime sur la première page.  Voir ci-dessous un reçu ay'),
(4450, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-26 12:42:44', 64, 'Isman (10)', 'Joel (9)'),
(4451, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-26 12:42:44', 12, '2', '5'),
(4452, 'Ticket', 187, '', 0, 'Joel Wambugu (9)', '2018-09-26 12:42:44', 17, '', '2018-09-26 12:42:44'),
(4453, 'Ticket', 192, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-09-26 12:44:27', 0, '', '217'),
(4454, 'TicketSatisfaction', 116, '0', 20, 'cron_createinquest', '2018-10-03 12:35:47', 0, '', ''),
(4455, 'TicketSatisfaction', 117, '0', 20, 'cron_createinquest', '2018-10-03 12:35:47', 0, '', ''),
(4456, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-10-05 12:26:44', 24, '&lt;p&gt;Le menu détails de compte a été amélioré il y a longtemps. Vous pouvez classer les résultats librement selon votre choix. Il y a des flèches qui peuvent classer les résult', '&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Le menu détails de compte a été amélioré il y a longtemps. Vous pouvez classer les résultats librement selon votre choix. Il y a des flèches qui peuv'),
(4457, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-10-05 12:26:44', 12, '2', '5'),
(4458, 'Ticket', 191, '', 0, 'Joel Wambugu (9)', '2018-10-05 12:26:44', 17, '', '2018-10-05 12:26:44'),
(4459, 'Document', 210, '0', 20, 'Isman Ali (10)', '2018-10-08 13:10:18', 0, '', ''),
(4460, 'Document', 210, 'Ticket', 15, 'Isman Ali (10)', '2018-10-08 13:10:18', 0, '', 'Releveur et chef d’équipe (193)'),
(4461, 'Ticket', 193, 'Document', 15, 'Isman Ali (10)', '2018-10-08 13:10:18', 0, '', 'Document ticket 193 (210)'),
(4462, 'Ticket', 193, 'User', 15, 'Isman Ali (10)', '2018-10-08 13:10:18', 0, '', 'Isman Ali (10)'),
(4463, 'Ticket', 193, '0', 20, 'Isman Ali (10)', '2018-10-08 13:10:18', 0, '', ''),
(4464, 'Ticket', 194, 'User', 15, 'Isman Ali (10)', '2018-10-08 13:12:26', 0, '', 'Isman Ali (10)'),
(4465, 'Ticket', 194, '0', 20, 'Isman Ali (10)', '2018-10-08 13:12:26', 0, '', ''),
(4466, 'Ticket', 193, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 05:04:36', 0, '', 'Joel Wambugu (9)'),
(4467, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-09 05:04:36', 150, '0', '57479'),
(4468, 'Ticket', 193, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 05:04:36', 0, '', 'Michael (12)'),
(4469, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-09 05:04:36', 12, '1', '2'),
(4470, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-09 05:04:36', 64, 'Isman (10)', 'Joel (9)'),
(4471, 'Document', 211, '0', 20, 'Isman Ali (10)', '2018-10-09 06:13:25', 0, '', ''),
(4472, 'Document', 211, 'Ticket', 15, 'Isman Ali (10)', '2018-10-09 06:13:25', 0, '', 'Probleme dans la facture manuel  (195)'),
(4473, 'Ticket', 195, 'Document', 15, 'Isman Ali (10)', '2018-10-09 06:13:25', 0, '', 'Document ticket 195 (211)'),
(4474, 'Ticket', 195, 'User', 15, 'Isman Ali (10)', '2018-10-09 06:13:25', 0, '', 'Isman Ali (10)'),
(4475, 'Ticket', 195, '0', 20, 'Isman Ali (10)', '2018-10-09 06:13:25', 0, '', ''),
(4476, 'Ticket', 195, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 07:09:52', 0, '', 'Joel Wambugu (9)'),
(4477, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:09:52', 150, '0', '3762'),
(4478, 'Ticket', 195, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 07:09:52', 0, '', 'Michael (12)'),
(4479, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:09:52', 12, '1', '2'),
(4480, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:09:52', 64, 'Isman (10)', 'Joel (9)'),
(4481, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:36:39', 24, '', '&lt;p&gt;Premièrement l’abonnement en question est toujours en attente (pas actif). Deuxièmement, le compteur de l’abonné n’est pas encore posé.&lt;/p&gt;rn&lt;p&gt;Solution :&lt;/'),
(4482, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:36:39', 12, '2', '5'),
(4483, 'Ticket', 195, '', 0, 'Joel Wambugu (9)', '2018-10-09 07:36:39', 17, '', '2018-10-09 07:36:39'),
(4484, 'Ticket', 195, '', 0, 'Isman Ali (10)', '2018-10-09 08:44:36', 12, '5', '6'),
(4485, 'Ticket', 195, '', 0, 'Isman Ali (10)', '2018-10-09 08:44:36', 16, '2018-10-09 08:44:36', '2018-10-09 08:44:36'),
(4486, 'Ticket', 195, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-09 08:44:36', 0, '', '218'),
(4487, 'Ticket', 191, '', 0, 'Isman Ali (10)', '2018-10-09 08:45:33', 12, '5', '6'),
(4488, 'Ticket', 191, '', 0, 'Isman Ali (10)', '2018-10-09 08:45:33', 16, '2018-10-09 08:45:33', '2018-10-09 08:45:33'),
(4489, 'Ticket', 191, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-09 08:45:33', 0, '', '219'),
(4490, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-10-09 08:46:04', 12, '5', '6'),
(4491, 'Ticket', 187, '', 0, 'Isman Ali (10)', '2018-10-09 08:46:04', 16, '2018-10-09 08:46:04', '2018-10-09 08:46:04'),
(4492, 'Ticket', 187, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-09 08:46:04', 0, '', '220'),
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(4494, 'Ticket', 189, '', 0, 'Isman Ali (10)', '2018-10-09 08:46:24', 16, '2018-10-09 08:46:24', '2018-10-09 08:46:24'),
(4495, 'Ticket', 189, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-09 08:46:24', 0, '', '221'),
(4496, 'Ticket', 194, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 12:23:32', 0, '', 'Joel Wambugu (9)'),
(4497, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-09 12:23:32', 150, '0', '83580'),
(4498, 'Ticket', 194, 'User', 15, 'Joel Wambugu (9)', '2018-10-09 12:23:32', 0, '', 'Ezekiel (13)'),
(4499, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-09 12:23:32', 12, '1', '2'),
(4500, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-09 12:23:32', 64, 'Isman (10)', 'Joel (9)'),
(4501, 'Document', 212, '0', 20, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', ''),
(4502, 'Document', 212, 'Ticket', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Saisi coupure  (196)'),
(4503, 'Ticket', 196, 'Document', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Document ticket 196 (212)'),
(4504, 'Document', 213, '0', 20, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', ''),
(4505, 'Document', 213, 'Ticket', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Saisi coupure  (196)'),
(4506, 'Ticket', 196, 'Document', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Document ticket 196 (213)'),
(4507, 'Document', 214, '0', 20, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', ''),
(4508, 'Document', 214, 'Ticket', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Saisi coupure  (196)'),
(4509, 'Ticket', 196, 'Document', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Document ticket 196 (214)'),
(4510, 'Ticket', 196, 'User', 15, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', 'Isman Ali (10)'),
(4511, 'Ticket', 196, '0', 20, 'Isman Ali (10)', '2018-10-09 13:33:25', 0, '', ''),
(4512, 'Ticket', 196, 'User', 15, 'Joel Wambugu (9)', '2018-10-11 04:49:34', 0, '', 'Joel Wambugu (9)'),
(4513, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 04:49:34', 150, '0', '141596'),
(4514, 'Ticket', 196, 'User', 15, 'Joel Wambugu (9)', '2018-10-11 04:49:34', 0, '', 'Ezekiel (13)'),
(4515, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 04:49:34', 12, '1', '2'),
(4516, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 04:49:34', 64, 'Isman (10)', 'Joel (9)'),
(4517, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 09:49:11', 24, '', '&lt;p&gt;La liste imprimées des abonnés pour lesquels la coupures doit se réaliser peut egalement s\'afficher par abonné mais il se peut que cela prenne un peu de temps une fois vou'),
(4518, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 09:49:11', 12, '2', '5'),
(4519, 'Ticket', 196, '', 0, 'Joel Wambugu (9)', '2018-10-11 09:49:11', 17, '', '2018-10-11 09:49:11'),
(4520, 'TicketSatisfaction', 118, '0', 20, 'cron_createinquest', '2018-10-15 05:05:15', 0, '', ''),
(4521, 'Ticket', 194, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-10-16 04:45:51', 0, '', '222'),
(4522, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-16 04:48:33', 12, '2', '4'),
(4523, 'Document', 215, '0', 20, 'Isman Ali (10)', '2018-10-17 07:25:53', 0, '', ''),
(4524, 'Document', 215, 'Ticket', 15, 'Isman Ali (10)', '2018-10-17 07:25:53', 0, '', 'erreur dans le deja coupé (197)'),
(4525, 'Ticket', 197, 'Document', 15, 'Isman Ali (10)', '2018-10-17 07:25:53', 0, '', 'Document ticket 197 (215)'),
(4526, 'Ticket', 197, 'User', 15, 'Isman Ali (10)', '2018-10-17 07:25:53', 0, '', 'Isman Ali (10)'),
(4527, 'Ticket', 197, '0', 20, 'Isman Ali (10)', '2018-10-17 07:25:53', 0, '', ''),
(4528, 'Ticket', 197, '', 0, 'Joel Wambugu (9)', '2018-10-18 06:31:06', 24, '', '&lt;p&gt;Le code Anomalie DEJA COUPE est normalement saisis par les agents de saisi, c.-à-d. que c\'est le releveur qui constate cette anomalie d\'abord sur le terrain et ensuite les'),
(4529, 'Ticket', 197, '', 0, 'Joel Wambugu (9)', '2018-10-18 06:31:06', 64, 'Isman (10)', 'Joel (9)'),
(4530, 'Ticket', 197, '', 0, 'Joel Wambugu (9)', '2018-10-18 06:31:06', 12, '1', '5'),
(4531, 'Ticket', 197, '', 0, 'Joel Wambugu (9)', '2018-10-18 06:31:06', 17, '', '2018-10-18 06:31:06'),
(4532, 'TicketSatisfaction', 119, '0', 20, 'cron_createinquest', '2018-10-22 06:42:01', 0, '', ''),
(4533, 'TicketSatisfaction', 120, '0', 20, 'cron_createinquest', '2018-10-22 06:42:01', 0, '', ''),
(4534, 'TicketSatisfaction', 121, '0', 20, 'cron_createinquest', '2018-10-22 06:42:01', 0, '', ''),
(4535, 'TicketSatisfaction', 122, '0', 20, 'cron_createinquest', '2018-10-22 06:42:01', 0, '', ''),
(4536, 'Document', 216, '0', 20, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', ''),
(4537, 'Document', 216, 'Ticket', 15, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', 'Analyse de dette  (198)'),
(4538, 'Ticket', 198, 'Document', 15, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', 'Document ticket 198 (216)'),
(4539, 'Document', 217, '0', 20, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', ''),
(4540, 'Document', 217, 'Ticket', 15, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', 'Analyse de dette  (198)'),
(4541, 'Ticket', 198, 'Document', 15, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', 'Document ticket 198 (217)'),
(4542, 'Ticket', 198, 'User', 15, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', 'Isman Ali (10)'),
(4543, 'Ticket', 198, '0', 20, 'Isman Ali (10)', '2018-10-22 07:46:59', 0, '', ''),
(4544, 'Ticket', 199, 'User', 15, 'Isman Ali (10)', '2018-10-22 13:28:18', 0, '', 'Isman Ali (10)'),
(4545, 'Ticket', 199, '0', 20, 'Isman Ali (10)', '2018-10-22 13:28:18', 0, '', ''),
(4546, 'Document', 218, '0', 20, 'Isman Ali (10)', '2018-10-23 06:43:07', 0, '', ''),
(4547, 'Document', 218, 'Ticket', 15, 'Isman Ali (10)', '2018-10-23 06:43:07', 0, '', 'facture de regul  (200)'),
(4548, 'Ticket', 200, 'Document', 15, 'Isman Ali (10)', '2018-10-23 06:43:07', 0, '', 'Document ticket 200 (218)'),
(4549, 'Ticket', 200, 'User', 15, 'Isman Ali (10)', '2018-10-23 06:43:07', 0, '', 'Isman Ali (10)'),
(4550, 'Ticket', 200, '0', 20, 'Isman Ali (10)', '2018-10-23 06:43:07', 0, '', ''),
(4551, 'Document', 219, '0', 20, 'Isman Ali (10)', '2018-10-23 07:18:22', 0, '', ''),
(4552, 'Document', 219, 'Ticket', 15, 'Isman Ali (10)', '2018-10-23 07:18:22', 0, '', 'Régression (Erreur de saisie) (201)'),
(4553, 'Ticket', 201, 'Document', 15, 'Isman Ali (10)', '2018-10-23 07:18:22', 0, '', 'Document ticket 201 (219)'),
(4554, 'Ticket', 201, 'User', 15, 'Isman Ali (10)', '2018-10-23 07:18:22', 0, '', 'Isman Ali (10)'),
(4555, 'Ticket', 201, '0', 20, 'Isman Ali (10)', '2018-10-23 07:18:22', 0, '', ''),
(4556, 'Ticket', 198, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 0, '', 'Joel Wambugu (9)'),
(4557, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 150, '0', '85268'),
(4558, 'Ticket', 198, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 0, '', 'Michael (12)'),
(4559, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 12, '1', '2'),
(4560, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 21, '&lt;p&gt;dans le sous menu \" Analyse des dettes agées, par zone \" lorsqu\'on clique sur imprimer, le fichier csv qui s’ensuit reste vide,&lt;/p&gt;&lt;p&gt;voir ex en bas  &lt;/p&gt', '&lt;p&gt;dans le sous menu \" Analyse des dettes agées, par zone \" lorsqu\'on clique sur imprimer, le fichier csv qui s’ensuit reste vide,&lt;/p&gt;n&lt;p&gt;voir ex en bas  &lt;/p&g'),
(4561, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:20:58', 64, 'Isman (10)', 'Joel (9)'),
(4562, 'Ticket', 200, '', 0, 'Isman Ali (10)', '2018-10-23 07:24:17', 1, 'facture de regul ', 'Erreur index depart'),
(4563, 'Ticket', 200, '', 0, 'Isman Ali (10)', '2018-10-23 07:24:17', 21, '&lt;p&gt;lorsqu\'on fait la facture de regul, le nouveau index ne prend pas automatiquement comme d\'habitude, et ne devient pas l\'index précédent &lt;/p&gt;&lt;p&gt;voir exemple : &', '&lt;p&gt;lorsqu\'on fait la facture de régule, le système ne prend pas comme index de départ le nouveau index .&lt;/p&gt;n&lt;p&gt;voir exemple : &lt;/p&gt;'),
(4564, 'Ticket', 200, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 07:45:00', 0, '', 'Joel Wambugu (9)'),
(4565, 'Ticket', 200, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 07:45:00', 0, '', 'Michael (12)'),
(4566, 'Ticket', 200, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:45:00', 12, '1', '2'),
(4567, 'Ticket', 200, '', 0, 'Joel Wambugu (9)', '2018-10-23 07:45:00', 64, 'Isman (10)', 'Joel (9)'),
(4568, 'Ticket', 200, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:36:32', 24, '', '&lt;p&gt;La facture périodique de septembre ayant les derniers index a été annulée ainsi annulant l\'index relevé. La raison pour laquelle le système a pris l\'index de juillet.&lt;/'),
(4569, 'Ticket', 200, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:36:32', 12, '2', '5'),
(4570, 'Ticket', 200, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:36:32', 17, '', '2018-10-23 08:36:32');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(4571, 'Ticket', 199, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 08:46:56', 0, '', 'Joel Wambugu (9)'),
(4572, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:46:56', 150, '0', '69818'),
(4573, 'Ticket', 199, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 08:46:56', 0, '', 'Michael (12)'),
(4574, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:46:56', 12, '1', '2'),
(4575, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:46:56', 64, 'Isman (10)', 'Joel (9)'),
(4576, 'Ticket', 201, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 0, '', 'Joel Wambugu (9)'),
(4577, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 150, '0', '6202'),
(4578, 'Ticket', 201, 'User', 15, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 0, '', 'Michael (12)'),
(4579, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 12, '1', '2'),
(4580, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 21, '&lt;p&gt;Lors de la saisie index de code anomalie apparaît même si qu\'on n\'a saisie l\'index normale.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;Lors de la saisie index de code anomalie apparaît même si qu\'on n\'a saisie l\'index normale.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;'),
(4581, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-10-23 08:55:53', 64, 'Isman (10)', 'Joel (9)'),
(4582, 'Ticket', 201, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-10-23 09:12:36', 0, '', '223'),
(4583, 'TicketSatisfaction', 123, '0', 20, 'cron_createinquest', '2018-10-23 09:12:37', 0, '', ''),
(4584, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-23 09:13:12', 12, '4', '2'),
(4585, 'Ticket', 196, '', 0, 'Isman Ali (10)', '2018-10-24 12:14:30', 12, '5', '6'),
(4586, 'Ticket', 196, '', 0, 'Isman Ali (10)', '2018-10-24 12:14:30', 16, '2018-10-24 12:14:30', '2018-10-24 12:14:30'),
(4587, 'Ticket', 196, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-24 12:14:30', 0, '', '224'),
(4588, 'Ticket', 197, '', 0, 'Isman Ali (10)', '2018-10-24 12:29:42', 12, '5', '6'),
(4589, 'Ticket', 197, '', 0, 'Isman Ali (10)', '2018-10-24 12:29:42', 16, '2018-10-24 12:29:42', '2018-10-24 12:29:42'),
(4590, 'Ticket', 197, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-24 12:29:42', 0, '', '225'),
(4591, 'Ticket', 200, '', 0, 'Isman Ali (10)', '2018-10-24 12:34:55', 12, '5', '6'),
(4592, 'Ticket', 200, '', 0, 'Isman Ali (10)', '2018-10-24 12:34:55', 16, '2018-10-24 12:34:55', '2018-10-24 12:34:55'),
(4593, 'Ticket', 200, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-24 12:34:55', 0, '', '226'),
(4594, 'Ticket', 202, 'User', 15, 'Isman Ali (10)', '2018-10-25 06:37:33', 0, '', 'Isman Ali (10)'),
(4595, 'Ticket', 202, '0', 20, 'Isman Ali (10)', '2018-10-25 06:37:33', 0, '', ''),
(4596, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-10-25 07:15:23', 12, '2', '4'),
(4597, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-25 07:15:59', 12, '2', '4'),
(4598, 'TicketSatisfaction', 124, '0', 20, 'cron_createinquest', '2018-10-25 08:14:39', 0, '', ''),
(4599, 'Document', 220, '0', 20, 'Joel Wambugu (9)', '2018-10-25 08:29:31', 0, '', ''),
(4600, 'Document', 220, 'Ticket', 15, 'Joel Wambugu (9)', '2018-10-25 08:29:31', 0, '', 'Rapport preparatoire Budget - Adou (203)'),
(4601, 'Ticket', 203, 'Document', 15, 'Joel Wambugu (9)', '2018-10-25 08:29:31', 0, '', 'Document Ticket 203 (220)'),
(4602, 'Ticket', 203, 'User', 15, 'Joel Wambugu (9)', '2018-10-25 08:29:31', 0, '', 'Houssein Ali (7)'),
(4603, 'Ticket', 203, '0', 20, 'Joel Wambugu (9)', '2018-10-25 08:29:31', 0, '', ''),
(4604, 'Ticket', 204, '0', 20, 'Joel Wambugu (9)', '2018-10-25 12:00:17', 0, '', ''),
(4605, 'Ticket', 194, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-10-25 12:46:51', 0, '', '227'),
(4606, 'Document', 221, '0', 20, 'Isman Ali (10)', '2018-10-28 07:08:26', 0, '', ''),
(4607, 'Document', 221, 'Ticket', 15, 'Isman Ali (10)', '2018-10-28 07:08:26', 0, '', 'dossier de devis disparu  (205)'),
(4608, 'Ticket', 205, 'Document', 15, 'Isman Ali (10)', '2018-10-28 07:08:26', 0, '', 'Document ticket 205 (221)'),
(4609, 'Ticket', 205, 'User', 15, 'Isman Ali (10)', '2018-10-28 07:08:26', 0, '', 'Isman Ali (10)'),
(4610, 'Ticket', 205, '0', 20, 'Isman Ali (10)', '2018-10-28 07:08:26', 0, '', ''),
(4611, 'Document', 222, '0', 20, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', ''),
(4612, 'Document', 222, 'Ticket', 15, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', 'Erreur facture (206)'),
(4613, 'Ticket', 206, 'Document', 15, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', 'Document ticket 206 (222)'),
(4614, 'Document', 223, '0', 20, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', ''),
(4615, 'Document', 223, 'Ticket', 15, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', 'Erreur facture (206)'),
(4616, 'Ticket', 206, 'Document', 15, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', 'Document ticket 206 (223)'),
(4617, 'Ticket', 206, 'User', 15, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', 'Isman Ali (10)'),
(4618, 'Ticket', 206, '0', 20, 'Isman Ali (10)', '2018-10-28 07:23:55', 0, '', ''),
(4619, 'Ticket', 206, '', 0, 'Isman Ali (10)', '2018-10-28 07:52:59', 1, 'Erreur facture', 'Erreur facture (regression)'),
(4620, 'Ticket', 206, '', 0, 'Isman Ali (10)', '2018-10-28 07:52:59', 21, '&lt;p&gt;Reçu Numéro : R1810140046 de l\'abonnée : 9900502 a était encaisser le 14/10/2018  pour la facture de l’émission Mai 2018 voir capture (cap1).  &lt;/p&gt;&lt;p&gt;Un autre ', '&lt;p&gt;Reçu Numéro : R1810140046 de l\'abonnée : 9900502 a était encaisser le 14/10/2018  pour la facture de l’émission Mai 2018 voir capture (cap1).  &lt;/p&gt;n&lt;p&gt;Un autre'),
(4621, 'Ticket', 205, '', 0, 'Isman Ali (10)', '2018-10-28 07:53:12', 1, 'dossier de devis disparu ', 'dossier de devis disparu (regression)'),
(4622, 'Document', 224, '0', 20, 'Isman Ali (10)', '2018-10-28 13:40:08', 0, '', ''),
(4623, 'Document', 224, 'Ticket', 15, 'Isman Ali (10)', '2018-10-28 13:40:08', 0, '', 'Résiliation (régression) (207)'),
(4624, 'Ticket', 207, 'Document', 15, 'Isman Ali (10)', '2018-10-28 13:40:08', 0, '', 'Document ticket 207 (224)'),
(4625, 'Ticket', 207, 'User', 15, 'Isman Ali (10)', '2018-10-28 13:40:08', 0, '', 'Isman Ali (10)'),
(4626, 'Ticket', 207, '0', 20, 'Isman Ali (10)', '2018-10-28 13:40:08', 0, '', ''),
(4627, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:38:52', 24, '', '&lt;p&gt;Les deux typologies (usage) ont été créées dans la base test. Merci de vérifier et confirmer pour que les même soient déployées  dans la base production.&lt;/p&gt;'),
(4628, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:38:52', 12, '2', '5'),
(4629, 'Ticket', 194, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:38:52', 17, '', '2018-10-30 04:38:52'),
(4630, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:50:39', 24, '', '&lt;p&gt;La liste des releveurs/Chef d\'Equipe a été mis à jour dans la base production. Merci de vérifier et confirmer.&lt;/p&gt;'),
(4631, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:50:39', 12, '4', '5'),
(4632, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-10-30 04:50:39', 17, '', '2018-10-30 04:50:39'),
(4633, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:02:50', 24, '', '&lt;p&gt;L\'article domaine VRD a été enlevé dans les interfaces Facture Manuelle et Facture en Crédit.&lt;/p&gt;'),
(4634, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:02:50', 12, '2', '5'),
(4635, 'Ticket', 199, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:02:50', 17, '', '2018-10-30 05:02:50'),
(4636, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:05:30', 24, '', '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé. Vous pouvez maintenant consulter les dettes par zone et des âges de dettes.&lt;/p&gt;'),
(4637, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:05:30', 12, '2', '5'),
(4638, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-10-30 05:05:30', 17, '', '2018-10-30 05:05:30'),
(4639, 'TicketSatisfaction', 125, '0', 20, 'cron_createinquest', '2018-10-31 05:49:16', 0, '', ''),
(4640, 'TicketSatisfaction', 126, '0', 20, 'cron_createinquest', '2018-10-31 05:49:16', 0, '', ''),
(4641, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2018-10-31 06:06:11', 12, '5', '2'),
(4642, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2018-10-31 06:06:11', 17, '2018-10-30 05:05:30', 'NULL'),
(4643, 'Ticket', 198, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 06:06:11', 0, '', '228'),
(4644, 'Ticket', 194, '', 0, 'Isman Ali (10)', '2018-10-31 06:19:41', 12, '5', '6'),
(4645, 'Ticket', 194, '', 0, 'Isman Ali (10)', '2018-10-31 06:19:41', 16, '2018-10-31 06:19:41', '2018-10-31 06:19:41'),
(4646, 'Ticket', 194, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 06:19:41', 0, '', '229'),
(4647, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-10-31 06:24:28', 12, '5', '2'),
(4648, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-10-31 06:24:28', 17, '2018-10-30 04:50:39', 'NULL'),
(4649, 'Ticket', 193, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 06:24:28', 0, '', '230'),
(4650, 'Ticket', 199, '', 0, 'Isman Ali (10)', '2018-10-31 06:27:42', 12, '5', '6'),
(4651, 'Ticket', 199, '', 0, 'Isman Ali (10)', '2018-10-31 06:27:42', 16, '2018-10-31 06:27:42', '2018-10-31 06:27:42'),
(4652, 'Ticket', 199, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 06:27:42', 0, '', '231'),
(4653, 'Ticket', 152, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 06:41:16', 0, '', '232'),
(4654, 'Document', 225, '0', 20, 'Isman Ali (10)', '2018-10-31 08:24:55', 0, '', ''),
(4655, 'Document', 225, 'Ticket', 15, 'Isman Ali (10)', '2018-10-31 08:24:55', 0, '', 'probleme dans l\'echeance  (208)'),
(4656, 'Ticket', 208, 'Document', 15, 'Isman Ali (10)', '2018-10-31 08:24:55', 0, '', 'Document ticket 208 (225)'),
(4657, 'Ticket', 208, 'User', 15, 'Isman Ali (10)', '2018-10-31 08:24:55', 0, '', 'Isman Ali (10)'),
(4658, 'Ticket', 208, '0', 20, 'Isman Ali (10)', '2018-10-31 08:24:55', 0, '', ''),
(4659, 'Ticket', 201, '', 0, 'Isman Ali (10)', '2018-10-31 08:28:17', 12, '4', '2'),
(4660, 'Ticket', 201, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-10-31 08:28:17', 0, '', '233'),
(4661, 'Ticket', 193, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-01 04:39:19', 0, '', '234'),
(4662, 'Document', 226, '0', 20, 'Isman Ali (10)', '2018-11-01 06:13:12', 0, '', ''),
(4663, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-11-01 06:13:12', 19, '2018-11-01 04:39:19', '2018-11-01 06:13:12'),
(4664, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-11-01 06:13:12', 64, 'Joel (9)', 'Isman (10)'),
(4665, 'Document', 226, 'Ticket', 15, 'Isman Ali (10)', '2018-11-01 06:13:12', 0, '', 'Releveur et chef d’équipe (193)'),
(4666, 'Ticket', 193, 'Document', 15, 'Isman Ali (10)', '2018-11-01 06:13:12', 0, '', 'liste de chef d\'equipe et releveur rectifié.xlsx (226)'),
(4667, 'Ticket', 193, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 06:13:12', 0, '', '235'),
(4668, 'Document', 227, '0', 20, 'Isman Ali (10)', '2018-11-01 07:41:38', 0, '', ''),
(4669, 'Document', 227, 'Ticket', 15, 'Isman Ali (10)', '2018-11-01 07:41:38', 0, '', 'lors de réouverture  (209)'),
(4670, 'Ticket', 209, 'Document', 15, 'Isman Ali (10)', '2018-11-01 07:41:38', 0, '', 'Document ticket 209 (227)'),
(4671, 'Ticket', 209, 'User', 15, 'Isman Ali (10)', '2018-11-01 07:41:38', 0, '', 'Isman Ali (10)'),
(4672, 'Ticket', 209, '0', 20, 'Isman Ali (10)', '2018-11-01 07:41:38', 0, '', ''),
(4673, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:02:07', 24, '', '&lt;p&gt;Les prix unitaire ont été modifiés comme demandé.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"2517164d-c8e65d99-5bdadc6e652df0.12683393\" src=\"blob:http://www.su'),
(4674, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:02:07', 64, 'Isman (10)', 'Joel (9)'),
(4675, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:02:07', 12, '2', '5'),
(4676, 'Ticket', 152, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:02:07', 17, '', '2018-11-01 11:02:07'),
(4677, 'Ticket', 207, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:05:10', 24, '', '&lt;p&gt;Le problème a été résolu le 31.10.2018.&lt;/p&gt;'),
(4678, 'Ticket', 207, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:05:10', 64, 'Isman (10)', 'Joel (9)'),
(4679, 'Ticket', 207, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:05:10', 12, '1', '5'),
(4680, 'Ticket', 207, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:05:10', 17, '', '2018-11-01 11:05:10'),
(4681, 'Ticket', 209, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:09:11', 24, '', '&lt;p&gt;Après une discussion avec Houssein, nous avons décidé de laisser les champs Groupe de facturation modifiable par l’administrateur et non les utilisateurs.&lt;/p&gt;'),
(4682, 'Ticket', 209, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:09:11', 64, 'Isman (10)', 'Joel (9)'),
(4683, 'Ticket', 209, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:09:11', 12, '1', '5'),
(4684, 'Ticket', 209, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:09:11', 17, '', '2018-11-01 11:09:11'),
(4685, 'TicketSatisfaction', 127, '0', 20, 'cron_createinquest', '2018-11-01 11:09:21', 0, '', ''),
(4686, 'TicketSatisfaction', 128, '0', 20, 'cron_createinquest', '2018-11-01 11:09:21', 0, '', ''),
(4687, 'Document', 228, '0', 20, 'Joel Wambugu (9)', '2018-11-01 11:39:05', 0, '', ''),
(4688, 'Ticket', 205, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-01 11:39:05', 0, '', '236'),
(4689, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:41:41', 24, '', '&lt;p&gt;Le dossier est bien dans le système, merci de vérifier.&lt;/p&gt;'),
(4690, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:41:41', 12, '1', '5'),
(4691, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:41:41', 17, '', '2018-11-01 11:41:41'),
(4692, 'Ticket', 201, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-01 11:44:52', 0, '', '237'),
(4693, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-11-01 11:45:19', 12, '2', '4'),
(4694, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:16:08', 24, '', '&lt;p&gt;Nous avons vérifié même dans la base de données, nous n\'avons pas trouvé d\'autres échéance peut être dû au problème de réseau aux régions. Vous pouvez annuler l’échéancier'),
(4695, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:16:08', 64, 'Isman (10)', 'Joel (9)'),
(4696, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:16:08', 12, '1', '5'),
(4697, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:16:08', 17, '', '2018-11-01 13:16:08'),
(4698, 'Ticket', 209, '', 0, 'Isman Ali (10)', '2018-11-01 13:30:14', 12, '5', '6'),
(4699, 'Ticket', 209, '', 0, 'Isman Ali (10)', '2018-11-01 13:30:14', 16, '2018-11-01 13:30:14', '2018-11-01 13:30:14'),
(4700, 'Ticket', 209, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 13:30:14', 0, '', '238'),
(4701, 'Ticket', 207, '', 0, 'Isman Ali (10)', '2018-11-01 13:30:38', 12, '5', '6'),
(4702, 'Ticket', 207, '', 0, 'Isman Ali (10)', '2018-11-01 13:30:38', 16, '2018-11-01 13:30:38', '2018-11-01 13:30:38'),
(4703, 'Ticket', 207, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 13:30:38', 0, '', '239'),
(4704, 'Ticket', 206, 'User', 15, 'Joel Wambugu (9)', '2018-11-01 13:39:06', 0, '', 'Joel Wambugu (9)'),
(4705, 'Ticket', 206, 'User', 15, 'Joel Wambugu (9)', '2018-11-01 13:39:06', 0, '', 'Ezekiel (13)'),
(4706, 'Ticket', 206, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:39:06', 12, '1', '2'),
(4707, 'Ticket', 206, '', 0, 'Joel Wambugu (9)', '2018-11-01 13:39:06', 64, 'Isman (10)', 'Joel (9)'),
(4708, 'Ticket', 208, '', 0, 'Isman Ali (10)', '2018-11-01 13:40:07', 12, '5', '1'),
(4709, 'Ticket', 208, '', 0, 'Isman Ali (10)', '2018-11-01 13:40:07', 17, '2018-11-01 13:16:08', 'NULL'),
(4710, 'Ticket', 208, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 13:40:07', 0, '', '240'),
(4711, 'Ticket', 152, '', 0, 'Isman Ali (10)', '2018-11-01 13:40:29', 12, '5', '6'),
(4712, 'Ticket', 152, '', 0, 'Isman Ali (10)', '2018-11-01 13:40:29', 16, '2018-11-01 13:40:29', '2018-11-01 13:40:29'),
(4713, 'Ticket', 152, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 13:40:29', 0, '', '241'),
(4714, 'Ticket', 201, '', 0, 'Isman Ali (10)', '2018-11-01 13:43:55', 12, '4', '2'),
(4715, 'Ticket', 201, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-01 13:43:55', 0, '', '242'),
(4716, 'Ticket', 208, 'User', 15, 'Joel Wambugu (9)', '2018-11-02 07:08:17', 0, '', 'Joel Wambugu (9)'),
(4717, 'Ticket', 208, 'User', 15, 'Joel Wambugu (9)', '2018-11-02 07:08:17', 0, '', 'Ezekiel (13)'),
(4718, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-02 07:08:17', 12, '1', '2'),
(4719, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-02 07:08:17', 64, 'Isman (10)', 'Joel (9)'),
(4720, 'Ticket', 208, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-02 07:18:29', 0, '', '243'),
(4721, 'TicketSatisfaction', 129, '0', 20, 'cron_createinquest', '2018-11-06 06:47:22', 0, '', ''),
(4722, 'Ticket', 185, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-06 07:19:48', 0, '', '244'),
(4723, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:20:39', 12, '2', '4'),
(4724, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:20:58', 12, '4', '1'),
(4725, 'Ticket', 185, 'User', 16, 'Joel Wambugu (9)', '2018-11-06 07:20:58', 0, 'Michael (12)', ''),
(4726, 'Ticket', 185, 'User', 16, 'Joel Wambugu (9)', '2018-11-06 07:21:52', 0, 'Joel Wambugu (9)', ''),
(4727, 'Ticket', 185, 'User', 15, 'Joel Wambugu (9)', '2018-11-06 07:27:38', 0, '', 'Joel Wambugu (9)'),
(4728, 'Ticket', 185, 'Group', 15, 'Joel Wambugu (9)', '2018-11-06 07:27:38', 0, '', 'Onead Admin (2)'),
(4729, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:27:38', 12, '1', '2'),
(4730, 'Ticket', 185, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:34:55', 12, '2', '4'),
(4731, 'Ticket', 208, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-06 07:36:41', 0, '', '245'),
(4732, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:37:36', 12, '2', '4'),
(4733, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:38:37', 12, '2', '4'),
(4734, 'Ticket', 201, '', 0, 'Joel Wambugu (9)', '2018-11-06 07:38:37', 64, 'Isman (10)', 'Joel (9)'),
(4735, 'Ticket', 201, 'Group', 15, 'Joel Wambugu (9)', '2018-11-06 07:39:03', 0, '', 'Onead Admin (2)'),
(4736, 'Ticket', 201, 'User', 16, 'Joel Wambugu (9)', '2018-11-06 08:13:54', 0, 'Michael (12)', ''),
(4737, 'Ticket', 208, '', 0, 'Isman Ali (10)', '2018-11-06 08:31:21', 12, '4', '2'),
(4738, 'Ticket', 208, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-06 08:31:21', 0, '', '246'),
(4739, 'Ticket', 192, '', 0, 'Isman Ali (10)', '2018-11-06 08:48:28', 12, '4', '6'),
(4740, 'Ticket', 192, '', 0, 'Isman Ali (10)', '2018-11-06 08:48:28', 16, '', '2018-11-06 08:48:28'),
(4741, 'Ticket', 192, '', 0, 'Isman Ali (10)', '2018-11-06 08:48:28', 17, '', '2018-11-06 08:48:28'),
(4742, 'Ticket', 192, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-06 08:48:28', 0, '', '247'),
(4743, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-11-06 08:52:28', 12, '4', '6'),
(4744, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-11-06 08:52:28', 16, '', '2018-11-06 08:52:28'),
(4745, 'Ticket', 185, '', 0, 'Isman Ali (10)', '2018-11-06 08:52:28', 17, '', '2018-11-06 08:52:28'),
(4746, 'Ticket', 185, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-06 08:52:28', 0, '', '248'),
(4747, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-11-09 04:52:22', 52, '2', '3'),
(4748, 'Ticket', 60, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 04:52:52', 0, '', 'Ezekiel (13)'),
(4749, 'TicketSatisfaction', 130, '0', 20, 'cron_createinquest', '2018-11-09 04:53:08', 0, '', ''),
(4750, 'TicketSatisfaction', 131, '0', 20, 'cron_createinquest', '2018-11-09 04:53:08', 0, '', ''),
(4751, 'Ticket', 60, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 04:53:43', 0, '', 'Joel Wambugu (9)'),
(4752, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:00:05', 24, '', '&lt;p&gt;La fonction a été développé et maintenant disponible à la base test.&lt;/p&gt;'),
(4753, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:00:05', 12, '2', '5'),
(4754, 'Ticket', 60, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:00:05', 17, '', '2018-11-09 05:00:05'),
(4755, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:24:47', 24, '&lt;p&gt;La liste des releveurs/Chef d\'Equipe a été mis à jour dans la base production. Merci de vérifier et confirmer.&lt;/p&gt;', '&lt;p&gt;La liste des releveurs a été mis à jour dans la test - fonction Hors Tournee). Merci de vérifier et confirmer.&lt;/p&gt;'),
(4756, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:24:47', 64, 'Isman (10)', 'Joel (9)'),
(4757, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:24:47', 12, '2', '5'),
(4758, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:24:47', 17, '', '2018-11-09 05:24:47'),
(4759, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:26:34', 24, '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé. Vous pouvez maintenant consulter les dettes par zone et des âges de dettes.&lt;/p&gt;', '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé. Chez nous l\'etat s\'ouvre sans probleme au format csv. A voir avec Houssein sur un PC francais.&lt;/p&gt;'),
(4760, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:26:34', 64, 'Isman (10)', 'Joel (9)'),
(4761, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:26:34', 12, '2', '5'),
(4762, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:26:34', 17, '', '2018-11-09 05:26:34'),
(4763, 'Ticket', 204, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:28:50', 0, '', 'Joel Wambugu (9)'),
(4764, 'Ticket', 204, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:28:50', 150, '0', '1262090'),
(4765, 'Ticket', 204, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:28:50', 0, '', 'Ezekiel (13)'),
(4766, 'Ticket', 204, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:28:50', 12, '1', '2'),
(4767, 'Ticket', 202, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:33:30', 0, '', 'Joel Wambugu (9)'),
(4768, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:33:30', 150, '0', '1292629'),
(4769, 'Ticket', 202, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:33:30', 0, '', 'Kariuki Peter (6)'),
(4770, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:33:30', 12, '1', '2'),
(4771, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:33:30', 64, 'Isman (10)', 'Joel (9)'),
(4772, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:35:11', 24, '', '&lt;p&gt;Tous les VIEWS ont été livrés comme demandé&lt;/p&gt;'),
(4773, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:35:11', 12, '2', '5'),
(4774, 'Ticket', 202, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:35:11', 17, '', '2018-11-09 05:35:11'),
(4775, 'Ticket', 203, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:36:52', 0, '', 'Joel Wambugu (9)'),
(4776, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:36:52', 150, '0', '1275232'),
(4777, 'Ticket', 203, 'User', 15, 'Joel Wambugu (9)', '2018-11-09 05:36:52', 0, '', 'Kariuki Peter (6)'),
(4778, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:36:52', 12, '1', '2'),
(4779, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:36:52', 21, '&lt;p&gt;L\'agent comptable demande un rapport pour faciliter la creation du budget.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;L\'agent comptable demande un rapport pour faciliter la creation du budget.&lt;/p&gt;n&lt;p&gt; &lt;/p&gt;'),
(4780, 'Ticket', 203, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-09 05:37:36', 0, '', '249'),
(4781, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:39:04', 24, '', '&lt;p&gt;La nouvelle fonction - Modifier Facture Périodique est maintenant disponible dans la base test.&lt;/p&gt;'),
(4782, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:39:04', 12, '2', '5'),
(4783, 'Ticket', 156, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:39:04', 17, '', '2018-11-09 05:39:04'),
(4784, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:40:14', 24, '', '&lt;p&gt;La fonction a été livrée dans la base production comme demandé.&lt;/p&gt;'),
(4785, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:40:14', 12, '2', '5'),
(4786, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-11-09 05:40:14', 17, '', '2018-11-09 05:40:14'),
(4787, 'Ticket', 145, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-09 05:42:28', 0, '', '250'),
(4788, 'Ticket', 204, '', 0, 'Joel Wambugu (9)', '2018-11-15 05:15:47', 24, '', '&lt;p&gt;Le nouveau rapport - Etat des devis créé a été déployé et est maintenant disponible dans la base de test.&lt;/p&gt;'),
(4789, 'Ticket', 204, '', 0, 'Joel Wambugu (9)', '2018-11-15 05:15:47', 12, '2', '5'),
(4790, 'Ticket', 204, '', 0, 'Joel Wambugu (9)', '2018-11-15 05:15:47', 17, '', '2018-11-15 05:15:47'),
(4791, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-20 08:39:23', 12, '2', '4'),
(4792, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-20 08:39:23', 64, 'Houssein Ali (7)', 'Joel (9)'),
(4793, 'Ticket', 78, 'Group', 15, 'Joel Wambugu (9)', '2018-11-20 08:44:40', 0, '', 'Onead Admin (2)'),
(4794, 'Ticket', 78, 'User', 16, 'Joel Wambugu (9)', '2018-11-20 08:44:54', 0, 'Kariuki Peter (6)', ''),
(4795, 'Ticket', 78, 'User', 15, 'Joel Wambugu (9)', '2018-11-20 08:45:18', 0, '', 'Joel Wambugu (9)'),
(4796, 'TicketSatisfaction', 132, '0', 20, 'cron_createinquest', '2018-11-21 06:56:28', 0, '', ''),
(4797, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-22 06:55:57', 24, '', '&lt;p&gt;Les rapports ont été fournis à l\'Agent Comptable.&lt;/p&gt;'),
(4798, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-22 06:55:57', 12, '2', '5'),
(4799, 'Ticket', 203, '', 0, 'Joel Wambugu (9)', '2018-11-22 06:55:57', 17, '', '2018-11-22 06:55:57'),
(4800, 'Ticket', 150, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-22 07:00:35', 0, '', '251'),
(4801, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-11-22 07:00:47', 24, '', '&lt;p&gt;Les fonctions de Demande de Branchement neuf et Réouverture d\'abonnement ont été améliorées pour accommoder les nouvelles typologies (Catégorie spéciales des AVC selon cal'),
(4802, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-11-22 07:00:47', 12, '2', '5'),
(4803, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-11-22 07:00:47', 17, '', '2018-11-22 07:00:47'),
(4804, 'Document', 229, '0', 20, 'Isman Ali (10)', '2018-11-25 06:06:25', 0, '', ''),
(4805, 'Document', 229, 'Ticket', 15, 'Isman Ali (10)', '2018-11-25 06:06:25', 0, '', 'Afficher dossier (Régression) (210)'),
(4806, 'Ticket', 210, 'Document', 15, 'Isman Ali (10)', '2018-11-25 06:06:25', 0, '', 'Document ticket 210 (229)'),
(4807, 'Ticket', 210, 'User', 15, 'Isman Ali (10)', '2018-11-25 06:06:25', 0, '', 'Isman Ali (10)'),
(4808, 'Ticket', 210, '0', 20, 'Isman Ali (10)', '2018-11-25 06:06:25', 0, '', ''),
(4809, 'Document', 230, '0', 20, 'Isman Ali (10)', '2018-11-25 13:31:44', 0, '', ''),
(4810, 'Document', 230, 'Ticket', 15, 'Isman Ali (10)', '2018-11-25 13:31:44', 0, '', 'Échéance( régression)  (211)'),
(4811, 'Ticket', 211, 'Document', 15, 'Isman Ali (10)', '2018-11-25 13:31:44', 0, '', 'Document ticket 211 (230)'),
(4812, 'Ticket', 211, 'User', 15, 'Isman Ali (10)', '2018-11-25 13:31:44', 0, '', 'Isman Ali (10)'),
(4813, 'Ticket', 211, '0', 20, 'Isman Ali (10)', '2018-11-25 13:31:44', 0, '', ''),
(4814, 'Ticket', 204, '', 0, 'cron_closeticket', '2018-11-26 04:23:18', 12, '5', '6'),
(4815, 'Ticket', 204, '', 0, 'cron_closeticket', '2018-11-26 04:23:18', 16, '', '2018-11-26 04:23:18'),
(4816, 'Ticket', 211, 'User', 15, 'Joel Wambugu (9)', '2018-11-26 04:45:06', 0, '', 'Joel Wambugu (9)'),
(4817, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:45:06', 150, '0', '55277'),
(4818, 'Ticket', 211, 'User', 15, 'Joel Wambugu (9)', '2018-11-26 04:45:06', 0, '', 'Ezekiel (13)'),
(4819, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:45:06', 12, '1', '2'),
(4820, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:45:06', 64, 'Isman (10)', 'Joel (9)'),
(4821, 'Ticket', 210, 'User', 15, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 0, '', 'Joel Wambugu (9)'),
(4822, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 150, '0', '81940'),
(4823, 'Ticket', 210, 'User', 15, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 0, '', 'Michael (12)'),
(4824, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 12, '1', '2'),
(4825, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 21, '&lt;p&gt;Sur l\'interface afficher détail dossier, le détail de dossier récent ne s\'affiche pas à droit voir le capture ci-joint &lt;/p&gt;&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;Sur l\'interface afficher détail dossier, le détail de dossier récent ne s\'affiche pas à droit voir le capture ci-joint &lt;/p&gt;n&lt;p&gt; &lt;/p&gt;'),
(4826, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-11-26 04:46:18', 64, 'Isman (10)', 'Joel (9)'),
(4827, 'Ticket', 205, '', 0, 'Isman Ali (10)', '2018-11-27 08:31:10', 12, '5', '6'),
(4828, 'Ticket', 205, '', 0, 'Isman Ali (10)', '2018-11-27 08:31:10', 16, '2018-11-27 08:31:10', '2018-11-27 08:31:10'),
(4829, 'Ticket', 205, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:31:10', 0, '', '252'),
(4830, 'Ticket', 60, '', 0, 'Isman Ali (10)', '2018-11-27 08:31:55', 12, '5', '6'),
(4831, 'Ticket', 60, '', 0, 'Isman Ali (10)', '2018-11-27 08:31:55', 16, '2018-11-27 08:31:55', '2018-11-27 08:31:55'),
(4832, 'Ticket', 60, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:31:55', 0, '', '253'),
(4833, 'Ticket', 203, '', 0, 'Isman Ali (10)', '2018-11-27 08:34:36', 12, '5', '6'),
(4834, 'Ticket', 203, '', 0, 'Isman Ali (10)', '2018-11-27 08:34:36', 64, 'Joel (9)', 'Isman (10)'),
(4835, 'Ticket', 203, '', 0, 'Isman Ali (10)', '2018-11-27 08:34:36', 16, '', '2018-11-27 08:34:36'),
(4836, 'Ticket', 202, '', 0, 'Isman Ali (10)', '2018-11-27 08:34:59', 12, '5', '6'),
(4837, 'Ticket', 202, '', 0, 'Isman Ali (10)', '2018-11-27 08:34:59', 16, '2018-11-27 08:34:59', '2018-11-27 08:34:59'),
(4838, 'Ticket', 202, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:34:59', 0, '', '254'),
(4839, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2018-11-27 08:36:08', 12, '5', '2'),
(4840, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2018-11-27 08:36:08', 17, '2018-11-09 05:26:34', 'NULL'),
(4841, 'Ticket', 198, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:36:08', 0, '', '255'),
(4842, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-11-27 08:41:43', 12, '5', '2'),
(4843, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-11-27 08:41:43', 17, '2018-11-09 05:24:47', 'NULL'),
(4844, 'Ticket', 193, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:41:43', 0, '', '256'),
(4845, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-11-27 08:45:05', 12, '5', '2'),
(4846, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-11-27 08:45:05', 17, '2018-11-22 07:00:47', 'NULL'),
(4847, 'Ticket', 150, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-11-27 08:45:05', 0, '', '257'),
(4848, 'Ticket', 78, '', 0, 'Isman Ali (10)', '2018-11-27 08:49:13', 12, '4', '1'),
(4849, 'Ticket', 78, '', 0, 'Isman Ali (10)', '2018-11-27 08:49:13', 64, 'Joel (9)', 'Isman (10)'),
(4850, 'Ticket', 198, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-28 08:20:51', 0, '', '258'),
(4851, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:25:44', 12, '1', '4'),
(4852, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:25:44', 64, 'Isman (10)', 'Joel (9)'),
(4853, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:27:51', 24, '&lt;p&gt;C’est normal que les abonnés résiliés apparaissent dans le bordereau de relève et le bordereau de repasse pour faciliter le suivi des consommations en clandestins.&lt;/p&g', '&lt;p&gt; Il faut attacher les justificatifs pour ce problème pas uniquement rouvrir le ticket. Il faut ouvrir un autre ticket mentionnant la saisie index. Le titre mentionne borde'),
(4854, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:27:51', 12, '4', '5'),
(4855, 'Ticket', 78, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:27:51', 17, '', '2018-11-28 08:27:51'),
(4856, 'TicketSatisfaction', 133, '0', 20, 'cron_createinquest', '2018-11-28 08:30:56', 0, '', ''),
(4857, 'Ticket', 198, 'Group', 15, 'Joel Wambugu (9)', '2018-11-28 08:31:33', 0, '', 'Onead Admin (2)'),
(4858, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-28 08:31:33', 12, '2', '4'),
(4859, 'Ticket', 193, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-28 09:00:37', 0, '', '259'),
(4860, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-29 04:32:46', 12, '2', '4'),
(4861, 'Ticket', 193, 'Group', 15, 'Joel Wambugu (9)', '2018-11-29 04:33:04', 0, '', 'Onead Admin (2)'),
(4862, 'Ticket', 193, 'User', 16, 'Joel Wambugu (9)', '2018-11-29 04:33:22', 0, 'Michael (12)', ''),
(4863, 'Document', 231, '0', 20, 'Isman Ali (10)', '2018-11-29 08:16:07', 0, '', ''),
(4864, 'Document', 231, 'Ticket', 15, 'Isman Ali (10)', '2018-11-29 08:16:07', 0, '', 'Modification facture manuelle  (212)'),
(4865, 'Ticket', 212, 'Document', 15, 'Isman Ali (10)', '2018-11-29 08:16:07', 0, '', 'Document ticket 212 (231)'),
(4866, 'Ticket', 212, 'User', 15, 'Isman Ali (10)', '2018-11-29 08:16:07', 0, '', 'Isman Ali (10)'),
(4867, 'Ticket', 212, '0', 20, 'Isman Ali (10)', '2018-11-29 08:16:07', 0, '', ''),
(4868, 'Ticket', 150, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-29 09:28:36', 0, '', '260'),
(4869, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:29:00', 12, '2', '4'),
(4870, 'Ticket', 150, 'Group', 15, 'Joel Wambugu (9)', '2018-11-29 09:29:12', 0, '', 'Onead Admin (2)'),
(4871, 'Ticket', 150, 'User', 16, 'Joel Wambugu (9)', '2018-11-29 09:32:08', 0, 'Michael (12)', ''),
(4872, 'Ticket', 193, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-29 09:35:13', 0, '', '261'),
(4873, 'Ticket', 198, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-29 09:37:20', 0, '', '262'),
(4874, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:37:46', 12, '4', '2'),
(4875, 'Ticket', 198, 'Group', 16, 'Joel Wambugu (9)', '2018-11-29 09:38:00', 0, 'Onead Admin (2)', ''),
(4876, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:38:29', 12, '4', '1'),
(4877, 'Ticket', 193, 'Group', 16, 'Joel Wambugu (9)', '2018-11-29 09:38:29', 0, 'Onead Admin (2)', ''),
(4878, 'Ticket', 193, 'User', 15, 'Joel Wambugu (9)', '2018-11-29 09:38:42', 0, '', 'Kariuki Peter (6)'),
(4879, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:38:42', 12, '1', '2'),
(4880, 'Ticket', 212, 'User', 15, 'Joel Wambugu (9)', '2018-11-29 09:39:56', 0, '', 'Joel Wambugu (9)'),
(4881, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:39:56', 150, '0', '5852'),
(4882, 'Ticket', 212, 'Group', 15, 'Joel Wambugu (9)', '2018-11-29 09:39:56', 0, '', 'Onead Admin (2)'),
(4883, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:39:56', 12, '1', '2'),
(4884, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:39:56', 64, 'Isman (10)', 'Joel (9)'),
(4885, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2018-11-29 09:40:46', 12, '2', '4'),
(4886, 'Ticket', 212, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-29 09:40:57', 0, '', '263'),
(4887, 'Ticket', 150, 'User', 15, 'Joel Wambugu (9)', '2018-11-30 12:08:12', 0, '', 'Michael (12)'),
(4888, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-11-30 12:08:12', 12, '4', '2'),
(4889, 'Ticket', 150, 'Group', 16, 'Joel Wambugu (9)', '2018-11-30 12:08:45', 0, 'Onead Admin (2)', ''),
(4890, 'Ticket', 150, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-11-30 12:24:04', 0, '', '264'),
(4891, 'TicketSatisfaction', 134, '0', 20, 'cron_createinquest', '2018-11-30 12:24:04', 0, '', ''),
(4892, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-12-03 06:31:06', 19, '2018-11-30 12:24:04', '2018-12-03 06:31:06'),
(4893, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-12-03 06:31:06', 64, 'Joel (9)', 'Isman (10)'),
(4894, 'Document', 232, 'Ticket', 15, 'Isman Ali (10)', '2018-12-03 06:31:06', 0, '', 'Document de spécification AVC (150)'),
(4895, 'Ticket', 150, 'Document', 15, 'Isman Ali (10)', '2018-12-03 06:31:06', 0, '', 'Document : Ticket - Document de spécification AVC (232)'),
(4896, 'Document', 232, '0', 20, 'Isman Ali (10)', '2018-12-03 06:31:06', 0, '', ''),
(4897, 'Ticket', 150, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-03 06:32:45', 0, '', '265'),
(4898, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-12-03 06:42:27', 24, '&lt;p&gt;La liste des releveurs a été mis à jour dans la test - fonction Hors Tournee). Merci de vérifier et confirmer.&lt;/p&gt;', '&lt;p&gt;La liste des releveurs dans la fonction &lt;em&gt;Cr&lt;/em&gt;&lt;em&gt;é&lt;/em&gt;&lt;em&gt;er Facture hors tourn&lt;/em&gt;&lt;em&gt;é&lt;/em&gt;&lt;em&gt;e &lt;/em&gt'),
(4899, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-12-03 06:42:27', 12, '2', '5'),
(4900, 'Ticket', 193, '', 0, 'Joel Wambugu (9)', '2018-12-03 06:42:27', 17, '', '2018-12-03 06:42:27'),
(4901, 'Document', 233, '0', 20, 'Isman Ali (10)', '2018-12-03 08:45:07', 0, '', ''),
(4902, 'Document', 233, 'Ticket', 15, 'Isman Ali (10)', '2018-12-03 08:45:07', 0, '', 'ASC  (213)'),
(4903, 'Ticket', 213, 'Document', 15, 'Isman Ali (10)', '2018-12-03 08:45:07', 0, '', 'Document ticket 213 (233)'),
(4904, 'Ticket', 213, 'User', 15, 'Isman Ali (10)', '2018-12-03 08:45:07', 0, '', 'Isman Ali (10)'),
(4905, 'Ticket', 213, '0', 20, 'Isman Ali (10)', '2018-12-03 08:45:07', 0, '', ''),
(4906, 'Document', 234, '0', 20, 'Isman Ali (10)', '2018-12-03 13:31:59', 0, '', ''),
(4907, 'Document', 234, 'Ticket', 15, 'Isman Ali (10)', '2018-12-03 13:31:59', 0, '', 'Changement compteur  (214)'),
(4908, 'Ticket', 214, 'Document', 15, 'Isman Ali (10)', '2018-12-03 13:31:59', 0, '', 'Document ticket 214 (234)'),
(4909, 'Ticket', 214, 'User', 15, 'Isman Ali (10)', '2018-12-03 13:31:59', 0, '', 'Isman Ali (10)'),
(4910, 'Ticket', 214, '0', 20, 'Isman Ali (10)', '2018-12-03 13:31:59', 0, '', ''),
(4911, 'TicketSatisfaction', 135, '0', 20, 'cron_createinquest', '2018-12-04 04:10:54', 0, '', ''),
(4912, 'Document', 235, '0', 20, 'Joel Wambugu (9)', '2018-12-04 04:51:45', 0, '', ''),
(4913, 'Ticket', 214, '', 0, 'Joel Wambugu (9)', '2018-12-04 04:51:45', 150, '0', '56130'),
(4914, 'Ticket', 214, '', 0, 'Joel Wambugu (9)', '2018-12-04 04:51:45', 64, 'Isman (10)', 'Joel (9)'),
(4915, 'Ticket', 214, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-04 04:51:45', 0, '', '266'),
(4916, 'Ticket', 214, 'User', 15, 'Joel Wambugu (9)', '2018-12-04 05:20:53', 0, '', 'Joel Wambugu (9)'),
(4917, 'Ticket', 214, 'Group', 15, 'Joel Wambugu (9)', '2018-12-04 05:20:53', 0, '', 'Onead Admin (2)'),
(4918, 'Ticket', 214, '', 0, 'Joel Wambugu (9)', '2018-12-04 05:20:53', 12, '1', '4'),
(4919, 'Ticket', 214, '', 0, 'Joel Wambugu (9)', '2018-12-04 05:20:53', 21, '&lt;p&gt;Vous trouverez c-joint une liste des compteurs changer mais qu\'on ne vois pas dans l\'onglet déplacement compteur de détaille de compte.&lt;/p&gt;&lt;p&gt;Lorsque ces derni', '&lt;p&gt;Vous trouverez c-joint une liste des compteurs changer mais qu\'on ne vois pas dans l\'onglet déplacement compteur de détaille de compte.&lt;/p&gt;n&lt;p&gt;Lorsque ces dern'),
(4920, 'Ticket', 213, 'User', 15, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 0, '', 'Joel Wambugu (9)'),
(4921, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 150, '0', '77792'),
(4922, 'Ticket', 213, 'User', 15, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 0, '', 'Michael (12)'),
(4923, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 12, '1', '2'),
(4924, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 21, '&lt;p&gt;Merci de changer le &lt;strong&gt;15 000&lt;/strong&gt; à &lt;strong&gt;7 500 &lt;/strong&gt;de facture avance consommation&lt;/p&gt;&lt;p&gt;Comme discuter avec Houssein ', '&lt;p&gt;Merci de changer le &lt;strong&gt;15 000&lt;/strong&gt; à &lt;strong&gt;7 500 &lt;/strong&gt;de facture avance consommation&lt;/p&gt;n&lt;p&gt;Comme discuter avec Houssein'),
(4925, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-04 06:18:52', 64, 'Isman (10)', 'Joel (9)'),
(4926, 'Document', 236, '0', 20, 'Isman Ali (10)', '2018-12-05 07:06:03', 0, '', ''),
(4927, 'Ticket', 214, '', 0, 'Isman Ali (10)', '2018-12-05 07:06:03', 19, '2018-12-04 05:20:53', '2018-12-05 07:06:03'),
(4928, 'Ticket', 214, '', 0, 'Isman Ali (10)', '2018-12-05 07:06:03', 64, 'Joel (9)', 'Isman (10)'),
(4929, 'Document', 236, 'Ticket', 15, 'Isman Ali (10)', '2018-12-05 07:06:03', 0, '', 'Changement compteur  (214)'),
(4930, 'Ticket', 214, 'Document', 15, 'Isman Ali (10)', '2018-12-05 07:06:03', 0, '', 'COMPTEURS CHANGE.xlsx (236)'),
(4931, 'Ticket', 214, '', 0, 'Isman Ali (10)', '2018-12-05 07:06:03', 12, '4', '2'),
(4932, 'Ticket', 214, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-05 07:06:03', 0, '', '267'),
(4933, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-06 06:08:41', 12, '2', '1'),
(4934, 'Ticket', 213, 'User', 16, 'Joel Wambugu (9)', '2018-12-06 06:08:41', 0, 'Michael (12)', ''),
(4935, 'Ticket', 213, 'User', 15, 'Joel Wambugu (9)', '2018-12-06 06:09:05', 0, '', 'Ezekiel (13)'),
(4936, 'Ticket', 213, '', 0, 'Joel Wambugu (9)', '2018-12-06 06:09:05', 12, '1', '2'),
(4937, 'Ticket', 214, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-06 07:27:31', 0, '', '268'),
(4938, 'TicketSatisfaction', 136, '0', 20, 'cron_createinquest', '2018-12-07 05:10:21', 0, '', ''),
(4939, 'TicketSatisfaction', 137, '0', 20, 'cron_createinquest', '2018-12-07 05:10:21', 0, '', ''),
(4940, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-12-07 10:49:50', 24, '', '&lt;p&gt;Le menu a été amélioré depuis le 28 novembre le statut ainsi que le suivi s\'affichent correctement.&lt;/p&gt;'),
(4941, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-12-07 10:49:50', 12, '2', '5'),
(4942, 'Ticket', 210, '', 0, 'Joel Wambugu (9)', '2018-12-07 10:49:50', 17, '', '2018-12-07 10:49:50'),
(4943, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-12-10 07:33:59', 24, '&lt;p&gt;Les fonctions de Demande de Branchement neuf et Réouverture d\'abonnement ont été améliorées pour accommoder les nouvelles typologies (Catégorie spéciales des AVC selon cal', '&lt;p&gt;Les fonctions de Demande de Branchement neuf et Réouverture d\'abonnement ont été améliorées pour accommoder les nouvelles typologies (Catégorie spéciales des AVC selon cal'),
(4944, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-12-10 07:33:59', 64, 'Isman (10)', 'Joel (9)'),
(4945, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-12-10 07:33:59', 12, '2', '5'),
(4946, 'Ticket', 150, '', 0, 'Joel Wambugu (9)', '2018-12-10 07:33:59', 17, '', '2018-12-10 07:33:59'),
(4947, 'Ticket', 215, 'User', 15, 'Isman Ali (10)', '2018-12-12 13:24:49', 0, '', 'Isman Ali (10)'),
(4948, 'Ticket', 215, '0', 20, 'Isman Ali (10)', '2018-12-12 13:24:49', 0, '', ''),
(4949, 'Ticket', 215, '', 0, 'Isman Ali (10)', '2018-12-12 13:26:22', 21, '&lt;p&gt;On n\'arrive pas à créer un abonnement multiple voici le numéro de dossier =&lt;strong&gt;2018dji0399&lt;/strong&gt;&lt;/p&gt;', '&lt;p&gt;On n\'arrive pas à créer un abonnement multiple voici les numéros de dossier =&lt;strong&gt;2018dji0399 et 2018dji0283&lt;/strong&gt;&lt;/p&gt;'),
(4950, 'Ticket', 216, 'User', 15, 'Isman Ali (10)', '2018-12-12 13:29:54', 0, '', 'Isman Ali (10)'),
(4951, 'Ticket', 216, '0', 20, 'Isman Ali (10)', '2018-12-12 13:29:54', 0, '', ''),
(4952, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-12-12 13:30:42', 12, '5', '6'),
(4953, 'Ticket', 150, '', 0, 'Isman Ali (10)', '2018-12-12 13:30:42', 16, '2018-12-12 13:30:42', '2018-12-12 13:30:42'),
(4954, 'Ticket', 150, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-12 13:30:42', 0, '', '269'),
(4955, 'Ticket', 210, '', 0, 'Isman Ali (10)', '2018-12-12 13:31:19', 12, '5', '6'),
(4956, 'Ticket', 210, '', 0, 'Isman Ali (10)', '2018-12-12 13:31:19', 16, '2018-12-12 13:31:19', '2018-12-12 13:31:19'),
(4957, 'Ticket', 210, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-12 13:31:19', 0, '', '270'),
(4958, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-12-12 13:32:39', 12, '5', '6'),
(4959, 'Ticket', 193, '', 0, 'Isman Ali (10)', '2018-12-12 13:32:39', 16, '2018-12-12 13:32:39', '2018-12-12 13:32:39'),
(4960, 'Ticket', 193, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-12 13:32:39', 0, '', '271'),
(4961, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:33:49', 12, '5', '6'),
(4962, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:33:49', 16, '2018-12-12 13:33:49', '2018-12-12 13:33:49'),
(4963, 'Ticket', 113, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-12 13:33:49', 0, '', '272'),
(4964, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:34:26', 12, '6', '5'),
(4965, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:34:26', 16, '2018-12-12 13:33:49', 'NULL'),
(4966, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:34:26', 17, '2018-11-09 05:40:14', '2018-12-12 13:34:26'),
(4967, 'Ticket', 113, 'TicketFollowup', 18, 'Isman Ali (10)', '2018-12-12 13:34:26', 0, '', '272'),
(4968, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:36:09', 12, '5', '2'),
(4969, 'Ticket', 113, '', 0, 'Isman Ali (10)', '2018-12-12 13:36:09', 17, '2018-12-12 13:34:26', 'NULL'),
(4970, 'Ticket', 113, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-12 13:36:09', 0, '', '273'),
(4971, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-12-13 04:25:53', 24, '&lt;p&gt;La fonction a été livrée dans la base production comme demandé.&lt;/p&gt;', '&lt;p&gt;Nous avons livré les rapports de la TVA depuis janvier. Il faut ouvrir un autre ticket sur le format quand vous avez les informations requises.  &lt;/p&gt;rn&lt;p&gt; &lt;'),
(4972, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-12-13 04:25:53', 64, 'Isman (10)', 'Joel (9)'),
(4973, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-12-13 04:25:53', 12, '2', '5'),
(4974, 'Ticket', 113, '', 0, 'Joel Wambugu (9)', '2018-12-13 04:25:53', 17, '', '2018-12-13 04:25:53'),
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(5020, 'Ticket', 216, '', 0, 'Joel Wambugu (9)', '2018-12-13 08:31:04', 24, '', '&lt;p&gt;Veuillez relancer la préparation de la liste des coupures à réaliser et confirmer.&lt;/p&gt;'),
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