INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(5023, 'Document', 238, '0', 20, 'Joel Wambugu (9)', '2018-12-13 08:37:02', 0, '', ''),
(5024, 'Ticket', 205, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-13 08:37:02', 0, '', '279'),
(5025, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-12-13 08:37:40', 24, '&lt;p&gt;Le dossier est bien dans le système, merci de vérifier.&lt;/p&gt;', '&lt;p&gt;Le dossier est bien dans le système, veuillez bien vérifier.&lt;/p&gt;'),
(5026, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-12-13 08:37:40', 12, '1', '5'),
(5027, 'Ticket', 205, '', 0, 'Joel Wambugu (9)', '2018-12-13 08:37:40', 17, '', '2018-12-13 08:37:40'),
(5028, 'Ticket', 211, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-13 08:43:25', 0, '', '280'),
(5029, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2018-12-13 08:44:45', 12, '2', '4'),
(5030, 'Ticket', 212, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-13 08:47:26', 0, '', '281'),
(5031, 'TicketSatisfaction', 138, '0', 20, 'cron_createinquest', '2018-12-17 13:15:49', 0, '', ''),
(5032, 'TicketSatisfaction', 139, '0', 20, 'cron_createinquest', '2018-12-17 13:15:49', 0, '', ''),
(5033, 'TicketSatisfaction', 140, '0', 20, 'cron_createinquest', '2018-12-17 13:15:49', 0, '', ''),
(5034, 'Document', 239, '0', 20, 'Joel Wambugu (9)', '2018-12-18 08:31:14', 0, '', ''),
(5035, 'Document', 240, '0', 20, 'Joel Wambugu (9)', '2018-12-18 08:31:14', 0, '', ''),
(5036, 'Ticket', 215, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2018-12-18 08:31:14', 0, '', '282'),
(5037, 'Ticket', 215, '', 0, 'Joel Wambugu (9)', '2018-12-18 08:32:05', 24, '', '&lt;p&gt;Les abonnés ont été créés avec succès. Merci de vérifier et confirmer.&lt;/p&gt;'),
(5038, 'Ticket', 215, '', 0, 'Joel Wambugu (9)', '2018-12-18 08:32:05', 12, '2', '5'),
(5039, 'Ticket', 215, '', 0, 'Joel Wambugu (9)', '2018-12-18 08:32:05', 17, '', '2018-12-18 08:32:05'),
(5040, 'Document', 241, '0', 20, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', ''),
(5041, 'Document', 241, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', 'Facture manuelle (en double) (217)'),
(5042, 'Ticket', 217, 'Document', 15, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', 'Document ticket 217 (241)'),
(5043, 'Document', 242, '0', 20, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', ''),
(5044, 'Document', 242, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', 'Facture manuelle (en double) (217)'),
(5045, 'Ticket', 217, 'Document', 15, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', 'Document ticket 217 (242)'),
(5046, 'Ticket', 217, 'User', 15, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', 'Isman Ali (10)'),
(5047, 'Ticket', 217, '0', 20, 'Isman Ali (10)', '2018-12-20 06:19:49', 0, '', ''),
(5048, 'Document', 243, '0', 20, 'Isman Ali (10)', '2018-12-20 06:35:42', 0, '', ''),
(5049, 'Document', 243, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 06:35:42', 0, '', 'maquette facturation (report) (218)'),
(5050, 'Ticket', 218, 'Document', 15, 'Isman Ali (10)', '2018-12-20 06:35:42', 0, '', 'Document ticket 218 (243)'),
(5051, 'Ticket', 218, 'User', 15, 'Isman Ali (10)', '2018-12-20 06:35:42', 0, '', 'Isman Ali (10)'),
(5052, 'Ticket', 218, '0', 20, 'Isman Ali (10)', '2018-12-20 06:35:42', 0, '', ''),
(5053, 'Ticket', 215, '', 0, 'Isman Ali (10)', '2018-12-20 09:20:22', 12, '5', '6'),
(5054, 'Ticket', 215, '', 0, 'Isman Ali (10)', '2018-12-20 09:20:22', 16, '2018-12-20 09:20:22', '2018-12-20 09:20:22'),
(5055, 'Ticket', 215, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-20 09:20:22', 0, '', '283'),
(5056, 'Document', 244, '0', 20, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', ''),
(5057, 'Document', 244, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Recherche liste de réouverture  (219)'),
(5058, 'Ticket', 219, 'Document', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Document ticket 219 (244)'),
(5059, 'Document', 245, '0', 20, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', ''),
(5060, 'Document', 245, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Recherche liste de réouverture  (219)'),
(5061, 'Ticket', 219, 'Document', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Document ticket 219 (245)'),
(5062, 'Document', 246, '0', 20, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', ''),
(5063, 'Document', 246, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Recherche liste de réouverture  (219)'),
(5064, 'Ticket', 219, 'Document', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Document ticket 219 (246)'),
(5065, 'Ticket', 219, 'User', 15, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', 'Isman Ali (10)'),
(5066, 'Ticket', 219, '0', 20, 'Isman Ali (10)', '2018-12-20 14:03:46', 0, '', ''),
(5067, 'Document', 247, '0', 20, 'Isman Ali (10)', '2018-12-20 14:17:36', 0, '', ''),
(5068, 'Document', 247, 'Ticket', 15, 'Isman Ali (10)', '2018-12-20 14:17:36', 0, '', 'Etat des échéancier   (220)'),
(5069, 'Ticket', 220, 'Document', 15, 'Isman Ali (10)', '2018-12-20 14:17:36', 0, '', 'Document ticket 220 (247)'),
(5070, 'Ticket', 220, 'User', 15, 'Isman Ali (10)', '2018-12-20 14:17:36', 0, '', 'Isman Ali (10)'),
(5071, 'Ticket', 220, '0', 20, 'Isman Ali (10)', '2018-12-20 14:17:36', 0, '', ''),
(5072, 'TicketSatisfaction', 141, '0', 20, 'cron_createinquest', '2018-12-20 14:17:37', 0, '', ''),
(5073, 'TicketSatisfaction', 142, '0', 20, 'cron_createinquest', '2018-12-20 14:17:37', 0, '', ''),
(5074, 'TicketSatisfaction', 143, '0', 20, 'cron_createinquest', '2018-12-20 14:17:37', 0, '', ''),
(5075, 'Document', 248, '0', 20, 'Isman Ali (10)', '2018-12-24 09:11:45', 0, '', ''),
(5076, 'Document', 248, 'Ticket', 15, 'Isman Ali (10)', '2018-12-24 09:11:45', 0, '', 'PROBLEME DE RECU (221)'),
(5077, 'Ticket', 221, 'Document', 15, 'Isman Ali (10)', '2018-12-24 09:11:45', 0, '', 'Document ticket 221 (248)'),
(5078, 'Ticket', 221, 'User', 15, 'Isman Ali (10)', '2018-12-24 09:11:45', 0, '', 'Isman Ali (10)'),
(5079, 'Ticket', 221, '0', 20, 'Isman Ali (10)', '2018-12-24 09:11:45', 0, '', ''),
(5080, 'Document', 249, '0', 20, 'Isman Ali (10)', '2018-12-24 09:29:20', 0, '', ''),
(5081, 'Document', 249, 'Ticket', 15, 'Isman Ali (10)', '2018-12-24 09:29:20', 0, '', 'typologie  (222)'),
(5082, 'Ticket', 222, 'Document', 15, 'Isman Ali (10)', '2018-12-24 09:29:20', 0, '', 'Document ticket 222 (249)'),
(5083, 'Ticket', 222, 'User', 15, 'Isman Ali (10)', '2018-12-24 09:29:20', 0, '', 'Isman Ali (10)'),
(5084, 'Ticket', 222, '0', 20, 'Isman Ali (10)', '2018-12-24 09:29:20', 0, '', ''),
(5085, 'Ticket', 221, 'User', 15, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 0, '', 'Joel Wambugu (9)'),
(5086, 'Ticket', 221, '', 0, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 150, '0', '178626'),
(5087, 'Ticket', 221, 'User', 15, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 0, '', 'Ezekiel (13)'),
(5088, 'Ticket', 221, '', 0, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 12, '1', '2'),
(5089, 'Ticket', 221, '', 0, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 21, '&lt;p&gt;le recu de l\'encaissement comporte un anomalie,lorsqu\'on retire le recu y\'a ni Nom ni numero d\'abonné et ni meme montant payer alors que la facture a été encaisser, jusqu\'', '&lt;p&gt;le recu de l\'encaissement comporte un anomalie,lorsqu\'on retire le recu y\'a ni Nom ni numero d\'abonné et ni meme montant payer alors que la facture a été encaisser, jusqu\''),
(5090, 'Ticket', 221, '', 0, 'Joel Wambugu (9)', '2018-12-26 10:41:19', 64, 'Isman (10)', 'Joel (9)'),
(5091, 'Ticket', 223, 'User', 15, 'Isman Ali (10)', '2018-12-27 14:12:09', 0, '', 'Isman Ali (10)'),
(5092, 'Ticket', 223, '0', 20, 'Isman Ali (10)', '2018-12-27 14:12:09', 0, '', ''),
(5093, 'Ticket', 205, '', 0, 'Isman Ali (10)', '2018-12-31 07:08:56', 12, '5', '6'),
(5094, 'Ticket', 205, '', 0, 'Isman Ali (10)', '2018-12-31 07:08:56', 16, '2018-12-31 07:08:56', '2018-12-31 07:08:56'),
(5095, 'Ticket', 205, 'TicketFollowup', 17, 'Isman Ali (10)', '2018-12-31 07:08:56', 0, '', '284'),
(5096, 'Ticket', 78, '', 0, 'cron_closeticket', '2019-01-02 14:36:12', 12, '5', '6'),
(5097, 'Ticket', 78, '', 0, 'cron_closeticket', '2019-01-02 14:36:12', 16, '', '2019-01-02 14:36:12'),
(5098, 'Ticket', 223, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 06:43:47', 0, '', 'Joel Wambugu (9)'),
(5099, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-01-07 06:43:47', 150, '0', '923917'),
(5100, 'Ticket', 223, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 06:43:47', 0, '', 'Ezekiel (13)'),
(5101, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-01-07 06:43:47', 12, '1', '2'),
(5102, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-01-07 06:43:47', 64, 'Isman (10)', 'Joel (9)'),
(5103, 'Ticket', 223, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-01-07 06:46:53', 0, '', '285'),
(5104, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-01-07 06:47:10', 12, '2', '4'),
(5105, 'Ticket', 223, 'Group', 15, 'Joel Wambugu (9)', '2019-01-07 06:47:40', 0, '', 'Onead Admin (2)'),
(5106, 'Ticket', 223, 'User', 16, 'Joel Wambugu (9)', '2019-01-07 06:48:10', 0, 'Ezekiel (13)', ''),
(5107, 'Ticket', 221, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-01-07 06:50:18', 0, '', '286'),
(5108, 'Ticket', 221, 'Group', 15, 'Joel Wambugu (9)', '2019-01-07 06:50:39', 0, '', 'Onead Admin (2)'),
(5109, 'Ticket', 221, '', 0, 'Joel Wambugu (9)', '2019-01-07 06:50:39', 12, '2', '4'),
(5110, 'Ticket', 221, 'User', 16, 'Joel Wambugu (9)', '2019-01-07 06:56:31', 0, 'Ezekiel (13)', ''),
(5111, 'Ticket', 222, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 07:26:37', 0, '', 'Joel Wambugu (9)'),
(5112, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-07 07:26:37', 150, '0', '1203276'),
(5113, 'Ticket', 222, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 07:26:37', 0, '', 'Ezekiel (13)'),
(5114, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-07 07:26:37', 12, '1', '2'),
(5115, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-07 07:26:37', 64, 'Isman (10)', 'Joel (9)'),
(5116, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-01-07 08:51:09', 150, '0', '1536143'),
(5117, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-01-07 08:51:09', 64, 'Isman (10)', 'Joel (9)'),
(5118, 'Ticket', 220, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-01-07 08:51:09', 0, '', '287'),
(5119, 'Ticket', 220, 'Group', 15, 'Joel Wambugu (9)', '2019-01-07 08:52:02', 0, '', 'Onead Admin (2)'),
(5120, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-01-07 08:52:02', 14, '1', '2'),
(5121, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-01-07 08:52:02', 12, '1', '4'),
(5122, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-01-07 08:52:02', 21, '&lt;p&gt;Merci de mettre à jour les différents modification qui est écrit sur la capture ci-joint qui sont :&lt;/p&gt;&lt;p&gt;   à modifier :&lt;/p&gt;&lt;p&gt;     - Montant par ', '&lt;p&gt;Merci de mettre à jour les différents modification qui est écrit sur la capture ci-joint qui sont :&lt;/p&gt;n&lt;p&gt;   à modifier :&lt;/p&gt;n&lt;p&gt;     - Montant pa'),
(5123, 'Ticket', 219, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 0, '', 'Joel Wambugu (9)'),
(5124, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 150, '0', '1540279'),
(5125, 'Ticket', 219, 'User', 15, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 0, '', 'Ezekiel (13)'),
(5126, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 12, '1', '2'),
(5127, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 21, '&lt;p&gt;Lors de la saisie  de réouverture on arrive pas à retrouver la liste avec le numéro de référence (&lt;strong&gt;reouverture erreur 2) &lt;/strong&gt;et lorsque qu\'on retro', '&lt;p&gt;Lors de la saisie  de réouverture on arrive pas à retrouver la liste avec le numéro de référence (&lt;strong&gt;reouverture erreur 2) &lt;/strong&gt;et lorsque qu\'on retro'),
(5128, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:41:51', 64, 'Isman (10)', 'Joel (9)'),
(5129, 'TicketSatisfaction', 144, '0', 20, 'cron_createinquest', '2019-01-07 09:42:09', 0, '', ''),
(5130, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:49:33', 24, '', '&lt;p&gt; La plupart des abonnés figurant dans la liste à réaliser figurent également dans la liste de ceux déjà rouverts. Merci de confirmer que vous avez pu rouvert tous les abon'),
(5131, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:49:33', 12, '2', '5'),
(5132, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-01-07 09:49:33', 17, '', '2019-01-07 09:49:33'),
(5133, 'Document', 250, '0', 20, 'Houssein Ali (7)', '2019-01-07 12:27:13', 0, '', ''),
(5134, 'Document', 250, 'Ticket', 15, 'Houssein Ali (7)', '2019-01-07 12:27:13', 0, '', 'LISTE DE COUPURE  (224)'),
(5135, 'Ticket', 224, 'Document', 15, 'Houssein Ali (7)', '2019-01-07 12:27:13', 0, '', 'Document ticket 224 (250)'),
(5136, 'Ticket', 224, 'User', 15, 'Houssein Ali (7)', '2019-01-07 12:27:13', 0, '', 'Houssein Ali (7)'),
(5137, 'Ticket', 224, '0', 20, 'Houssein Ali (7)', '2019-01-07 12:27:13', 0, '', ''),
(5138, 'Ticket', 224, 'User', 15, 'Joel Wambugu (9)', '2019-01-08 05:58:43', 0, '', 'Joel Wambugu (9)'),
(5139, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-08 05:58:43', 150, '0', '64511'),
(5140, 'Ticket', 224, 'User', 15, 'Joel Wambugu (9)', '2019-01-08 05:58:43', 0, '', 'Ezekiel (13)'),
(5141, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-08 05:58:43', 12, '1', '2'),
(5142, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-08 05:58:43', 64, 'Houssein Ali (7)', 'Joel (9)'),
(5143, 'Ticket', 225, 'User', 15, 'Houssein Ali (7)', '2019-01-08 07:05:51', 0, '', 'Houssein Ali (7)'),
(5144, 'Ticket', 225, '0', 20, 'Houssein Ali (7)', '2019-01-08 07:05:51', 0, '', ''),
(5145, 'Ticket', 225, 'User', 15, 'Joel Wambugu (9)', '2019-01-08 09:07:22', 0, '', 'Joel Wambugu (9)'),
(5146, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-08 09:07:22', 150, '0', '8127'),
(5147, 'Ticket', 225, 'User', 15, 'Joel Wambugu (9)', '2019-01-08 09:07:22', 0, '', 'Ezekiel (13)'),
(5148, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-08 09:07:22', 12, '1', '2'),
(5149, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-08 09:07:22', 64, 'Houssein Ali (7)', 'Joel (9)'),
(5150, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-09 05:59:27', 24, '', '&lt;p&gt;Le problème a été résolu et Houssein a confirmé la résolution.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(5151, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-09 05:59:27', 12, '2', '5'),
(5152, 'Ticket', 225, '', 0, 'Joel Wambugu (9)', '2019-01-09 05:59:27', 17, '', '2019-01-09 05:59:27'),
(5153, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-10 08:57:47', 24, '', '&lt;p&gt;La liste déroulante de TYPOLOGIE est maintenant visible pour toutes les zones et régions.&lt;/p&gt;'),
(5154, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-10 08:57:47', 12, '2', '5'),
(5155, 'Ticket', 222, '', 0, 'Joel Wambugu (9)', '2019-01-10 08:57:47', 17, '', '2019-01-10 08:57:47'),
(5156, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-10 09:04:05', 24, '', '&lt;p&gt;La correction de abonnés ÉTATS et Sans ÉTATS, ayants de code payeurs et ceux qui n\'ont pas, a été effectué dans la base teste en attente de déploiement dans la base produc'),
(5157, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-10 09:04:05', 12, '2', '5'),
(5158, 'Ticket', 224, '', 0, 'Joel Wambugu (9)', '2019-01-10 09:04:05', 17, '', '2019-01-10 09:04:05'),
(5159, 'Ticket', 217, 'User', 15, 'Joel Wambugu (9)', '2019-01-11 06:20:04', 0, '', 'Joel Wambugu (9)'),
(5160, 'Ticket', 217, '', 0, 'Joel Wambugu (9)', '2019-01-11 06:20:04', 150, '0', '1901213'),
(5161, 'Ticket', 217, 'User', 15, 'Joel Wambugu (9)', '2019-01-11 06:20:04', 0, '', 'Ezekiel (13)'),
(5162, 'Ticket', 217, '', 0, 'Joel Wambugu (9)', '2019-01-11 06:20:04', 12, '1', '2'),
(5163, 'Ticket', 217, '', 0, 'Joel Wambugu (9)', '2019-01-11 06:20:04', 64, 'Isman (10)', 'Joel (9)'),
(5164, 'Ticket', 113, '', 0, 'cron_closeticket', '2019-01-14 05:51:07', 12, '5', '6'),
(5165, 'Ticket', 113, '', 0, 'cron_closeticket', '2019-01-14 05:51:07', 16, '', '2019-01-14 05:51:07'),
(5166, 'Ticket', 216, '', 0, 'cron_closeticket', '2019-01-14 05:51:07', 12, '5', '6'),
(5167, 'Ticket', 216, '', 0, 'cron_closeticket', '2019-01-14 05:51:07', 16, '', '2019-01-14 05:51:07'),
(5168, 'User', 10, '', 0, 'Joel Wambugu (9)', '2019-01-14 06:09:10', 63, '2018-12-31 00:00:00', '2019-12-31 00:00'),
(5169, 'Document', 251, '0', 20, 'Houssein Ali (7)', '2019-01-15 06:52:25', 0, '', ''),
(5170, 'Document', 251, 'Ticket', 15, 'Houssein Ali (7)', '2019-01-15 06:52:25', 0, '', 'Rapport de l\'encaissement  (226)'),
(5171, 'Ticket', 226, 'Document', 15, 'Houssein Ali (7)', '2019-01-15 06:52:25', 0, '', 'Document ticket 226 (251)'),
(5172, 'Ticket', 226, 'User', 15, 'Houssein Ali (7)', '2019-01-15 06:52:25', 0, '', 'Isman Ali (10)'),
(5173, 'Ticket', 226, '0', 20, 'Houssein Ali (7)', '2019-01-15 06:52:25', 0, '', ''),
(5174, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-01-15 07:11:16', 52, '1', '4'),
(5175, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-01-15 07:11:16', 64, 'Joel (9)', 'Isman (10)'),
(5176, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-01-15 07:13:34', 12, '5', '2'),
(5177, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-01-15 07:13:34', 17, '2019-01-07 09:49:33', 'NULL'),
(5178, 'Ticket', 219, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-01-15 07:13:34', 0, '', '288'),
(5179, 'Ticket', 224, '', 0, 'Isman Ali (10)', '2019-01-15 07:14:27', 52, '1', '3'),
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(5345, 'Ticket', 238, 'Document', 15, 'Isman Ali (10)', '2019-02-13 08:44:04', 0, '', 'Document ticket 238 (268)'),
(5346, 'Ticket', 238, 'User', 15, 'Isman Ali (10)', '2019-02-13 08:44:04', 0, '', 'Isman Ali (10)'),
(5347, 'Ticket', 238, '0', 20, 'Isman Ali (10)', '2019-02-13 08:44:04', 0, '', ''),
(5348, 'Ticket', 237, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 08:55:38', 0, '', 'Joel Wambugu (9)'),
(5349, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:55:38', 150, '0', '2426'),
(5350, 'Ticket', 237, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 08:55:38', 0, '', 'Michael (12)'),
(5351, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:55:38', 12, '1', '2'),
(5352, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:55:38', 64, 'Isman (10)', 'Joel (9)'),
(5353, 'Ticket', 238, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 08:57:13', 0, '', 'Joel Wambugu (9)'),
(5354, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:57:13', 150, '0', '1004'),
(5355, 'Ticket', 238, 'Group', 15, 'Joel Wambugu (9)', '2019-02-13 08:57:13', 0, '', 'Onead Admin (2)'),
(5356, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:57:13', 12, '1', '2'),
(5357, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 08:57:13', 64, 'Isman (10)', 'Joel (9)'),
(5358, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:07:11', 12, '2', '1'),
(5359, 'Ticket', 238, 'Group', 16, 'Joel Wambugu (9)', '2019-02-13 09:07:11', 0, 'Onead Admin (2)', ''),
(5360, 'Ticket', 238, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 09:07:31', 0, '', 'Michael (12)'),
(5361, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:07:31', 12, '1', '2'),
(5362, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:11:31', 24, '', '&lt;p&gt;Pour les dossiers à l\'étape 2 vous utilisez le menu Afficher détails de dossier pas Afficher Devis. Afficher Devis est pour Afficher les Devis seulement.&lt;/p&gt;rn&lt;p&'),
(5363, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:11:31', 12, '2', '5'),
(5364, 'Ticket', 238, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:11:31', 17, '', '2019-02-13 09:11:31'),
(5365, 'Ticket', 236, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 09:13:00', 0, '', 'Joel Wambugu (9)'),
(5366, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:13:00', 150, '0', '82459'),
(5367, 'Ticket', 236, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 09:13:00', 0, '', 'Michael (12)'),
(5368, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:13:00', 12, '1', '2'),
(5369, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:13:00', 64, 'Isman (10)', 'Joel (9)'),
(5370, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:19:39', 24, '', '&lt;p&gt;L\'Abonne en question a été activé par un utilisateur de l\'ONEAD, le journal des évènements le confirme et c’est l’abonné 947.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &l'),
(5371, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:19:39', 12, '2', '5'),
(5372, 'Ticket', 236, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:19:39', 17, '', '2019-02-13 09:19:39'),
(5373, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:38:30', 24, '', '&lt;p&gt;  Le montant de 1850 FDJ est pour l’assainissement mais si l’abonne est raccordé  à l’eau il faut saisir l’index après la relevé pourque le système prenne ça en compte. L’'),
(5374, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:38:30', 64, 'Isman (10)', 'Joel (9)'),
(5375, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:38:30', 12, '1', '5'),
(5376, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:38:30', 17, '', '2019-02-13 09:38:30'),
(5377, 'Ticket', 235, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 09:47:11', 0, '', 'Joel Wambugu (9)'),
(5378, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:47:11', 150, '0', '85223'),
(5379, 'Ticket', 235, 'User', 15, 'Joel Wambugu (9)', '2019-02-13 09:47:11', 0, '', 'Ezekiel (13)'),
(5380, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:47:11', 12, '1', '2'),
(5381, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:47:11', 64, 'Isman (10)', 'Joel (9)'),
(5382, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:48:47', 24, '', '&lt;p&gt;L\'impression marche très bien, merci de vérifier et confirmer.&lt;/p&gt;'),
(5383, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:48:47', 12, '2', '5'),
(5384, 'Ticket', 235, '', 0, 'Joel Wambugu (9)', '2019-02-13 09:48:47', 17, '', '2019-02-13 09:48:47'),
(5385, 'Document', 269, '0', 20, 'Isman Ali (10)', '2019-02-14 06:44:25', 0, '', ''),
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(5387, 'Ticket', 233, '', 0, 'Isman Ali (10)', '2019-02-14 06:44:25', 64, 'Joel (9)', 'Isman (10)'),
(5388, 'Document', 269, 'Ticket', 15, 'Isman Ali (10)', '2019-02-14 06:44:25', 0, '', 'demande d\'ajout d\'une colonne  (233)'),
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(5392, 'Document', 270, '0', 20, 'Isman Ali (10)', '2019-02-14 07:02:42', 0, '', ''),
(5393, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 07:02:42', 19, '2019-02-05 04:49:42', '2019-02-14 07:02:42'),
(5394, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 07:02:42', 64, 'Joel (9)', 'Isman (10)'),
(5395, 'Document', 270, 'Ticket', 15, 'Isman Ali (10)', '2019-02-14 07:02:42', 0, '', 'Recherche liste de réouverture  (219)'),
(5396, 'Ticket', 219, 'Document', 15, 'Isman Ali (10)', '2019-02-14 07:02:42', 0, '', 'reouverture 44.png (270)'),
(5397, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 07:02:42', 12, '4', '2'),
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(5399, 'Ticket', 231, '', 0, 'Joel Wambugu (9)', '2019-02-14 07:06:51', 24, '', '&lt;div class=\"boxnotecontent\"&gt;rn&lt;div class=\"boxnotetext  pointer\"&gt;rn&lt;p&gt;On a vérifié ce problème avec Houssein hier après-midi et on a trouvé que ce n\'était pas le c'),
(5400, 'Ticket', 231, '', 0, 'Joel Wambugu (9)', '2019-02-14 07:06:51', 12, '4', '5'),
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(5415, 'Document', 271, 'Ticket', 15, 'Isman Ali (10)', '2019-02-14 07:32:13', 0, '', 'Analyse de dette  (198)'),
(5416, 'Ticket', 198, 'Document', 15, 'Isman Ali (10)', '2019-02-14 07:32:13', 0, '', 'Document : Ticket - Analyse de dette  (271)'),
(5417, 'Document', 271, '0', 20, 'Isman Ali (10)', '2019-02-14 07:32:13', 0, '', ''),
(5418, 'Ticket', 201, '', 0, 'Isman Ali (10)', '2019-02-14 07:37:40', 12, '4', '6'),
(5419, 'Ticket', 201, '', 0, 'Isman Ali (10)', '2019-02-14 07:37:40', 16, '', '2019-02-14 07:37:40'),
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(5425, 'Ticket', 235, '', 0, 'Isman Ali (10)', '2019-02-14 08:07:25', 12, '5', '6'),
(5426, 'Ticket', 235, '', 0, 'Isman Ali (10)', '2019-02-14 08:07:25', 16, '2019-02-14 08:07:25', '2019-02-14 08:07:25'),
(5427, 'Ticket', 235, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-02-14 08:07:25', 0, '', '312'),
(5428, 'Ticket', 236, '', 0, 'Isman Ali (10)', '2019-02-14 08:13:33', 12, '5', '6'),
(5429, 'Ticket', 236, '', 0, 'Isman Ali (10)', '2019-02-14 08:13:33', 16, '2019-02-14 08:13:33', '2019-02-14 08:13:33'),
(5430, 'Ticket', 236, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-02-14 08:13:33', 0, '', '313'),
(5431, 'Ticket', 238, '', 0, 'Isman Ali (10)', '2019-02-14 08:16:10', 12, '5', '6'),
(5432, 'Ticket', 238, '', 0, 'Isman Ali (10)', '2019-02-14 08:16:10', 16, '2019-02-14 08:16:10', '2019-02-14 08:16:10'),
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(5436, 'Ticket', 222, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-02-14 08:18:23', 0, '', '315'),
(5437, 'Document', 272, '0', 20, 'Isman Ali (10)', '2019-02-14 09:41:26', 0, '', ''),
(5438, 'Ticket', 232, '', 0, 'Isman Ali (10)', '2019-02-14 09:41:26', 19, '2019-02-05 04:39:33', '2019-02-14 09:41:26'),
(5439, 'Ticket', 232, '', 0, 'Isman Ali (10)', '2019-02-14 09:41:26', 64, 'Joel (9)', 'Isman (10)'),
(5440, 'Document', 272, 'Ticket', 15, 'Isman Ali (10)', '2019-02-14 09:41:26', 0, '', 'matricule et code payeur  (232)'),
(5441, 'Ticket', 232, 'Document', 15, 'Isman Ali (10)', '2019-02-14 09:41:26', 0, '', 'modification de code payeur.png (272)'),
(5442, 'Ticket', 232, '', 0, 'Isman Ali (10)', '2019-02-14 09:41:26', 12, '4', '2'),
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(5444, 'TicketSatisfaction', 150, '0', 20, 'cron_createinquest', '2019-02-14 10:01:38', 0, '', ''),
(5445, 'Ticket', 223, '', 0, 'Isman Ali (10)', '2019-02-14 11:43:38', 12, '4', '1'),
(5446, 'Ticket', 223, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-02-14 11:43:38', 0, '', '317'),
(5447, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:17:00', 12, '1', '4'),
(5448, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:17:00', 64, 'Isman (10)', 'Joel (9)'),
(5449, 'Ticket', 219, 'User', 16, 'Joel Wambugu (9)', '2019-02-14 12:19:19', 0, 'Ezekiel (13)', ''),
(5450, 'Ticket', 219, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:19:30', 12, '2', '4'),
(5451, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 12:21:30', 12, '4', '6'),
(5452, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 12:21:30', 64, 'Joel (9)', 'Isman (10)'),
(5453, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 12:21:30', 16, '', '2019-02-14 12:21:30'),
(5454, 'Ticket', 219, '', 0, 'Isman Ali (10)', '2019-02-14 12:21:30', 17, '', '2019-02-14 12:21:30'),
(5455, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:41:26', 24, '', '&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Il y a uniquement ce devis en question qui a ce problème, tous les devis créés le même jour le 26.12.2018 s\'affichent correctement en plus les colonn'),
(5456, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:41:26', 12, '2', '5'),
(5457, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-02-14 12:41:26', 17, '', '2019-02-14 12:41:26'),
(5458, 'Ticket', 233, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-02-14 12:54:17', 0, '', '318'),
(5459, 'Ticket', 220, 'User', 15, 'Joel Wambugu (9)', '2019-02-15 07:19:35', 0, '', 'Joel Wambugu (9)'),
(5460, 'Ticket', 220, 'User', 15, 'Joel Wambugu (9)', '2019-02-15 07:19:35', 0, '', 'Ezekiel (13)'),
(5461, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-02-15 07:19:35', 12, '1', '2'),
(5462, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-02-15 07:19:35', 64, 'Isman (10)', 'Joel (9)'),
(5463, 'Ticket', 220, 'Group', 16, 'Joel Wambugu (9)', '2019-02-15 07:21:13', 0, 'Onead Admin (2)', ''),
(5464, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-02-15 07:35:13', 64, 'Isman (10)', 'Joel (9)'),
(5465, 'Ticket', 198, 'Group', 16, 'Joel Wambugu (9)', '2019-02-15 07:35:13', 0, 'Onead Admin (2)', ''),
(5466, 'Ticket', 198, 'User', 15, 'Joel Wambugu (9)', '2019-02-15 07:35:28', 0, '', 'Michael (12)'),
(5467, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-02-15 07:35:28', 12, '1', '2'),
(5468, 'Document', 273, '0', 20, 'Joel Wambugu (9)', '2019-02-15 09:36:50', 0, '', ''),
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(5470, 'Ticket', 198, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-02-15 10:02:50', 0, '', '320'),
(5471, 'Ticket', 218, 'User', 15, 'Joel Wambugu (9)', '2019-02-15 10:43:17', 0, '', 'Joel Wambugu (9)'),
(5472, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-15 10:43:17', 150, '0', '4940594'),
(5473, 'Ticket', 218, 'User', 15, 'Joel Wambugu (9)', '2019-02-15 10:43:17', 0, '', 'Michael (12)'),
(5474, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-15 10:43:17', 12, '1', '2'),
(5475, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-15 10:43:17', 64, 'Isman (10)', 'Joel (9)'),
(5476, 'TicketSatisfaction', 151, '0', 20, 'cron_createinquest', '2019-02-18 07:10:55', 0, '', ''),
(5477, 'Ticket', 153, 'User', 16, 'Joel Wambugu (9)', '2019-02-18 07:44:01', 0, 'Kariuki Peter (6)', ''),
(5478, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2019-02-18 07:44:11', 12, '4', '1'),
(5479, 'Ticket', 153, 'Group', 16, 'Joel Wambugu (9)', '2019-02-18 07:44:11', 0, 'Onead Admin (2)', ''),
(5480, 'Ticket', 153, 'User', 15, 'Joel Wambugu (9)', '2019-02-18 07:45:01', 0, '', 'Michael (12)'),
(5481, 'Ticket', 153, '', 0, 'Joel Wambugu (9)', '2019-02-18 07:45:01', 12, '1', '2'),
(5482, 'Ticket', 145, 'User', 15, 'Joel Wambugu (9)', '2019-02-18 12:25:36', 0, '', 'Joel Wambugu (9)'),
(5483, 'Ticket', 218, 'Ticket', 15, 'Joel Wambugu (9)', '2019-02-19 07:30:24', 0, '', 'Mise en place des indicateurs  (153)'),
(5484, 'Ticket', 153, 'Ticket', 15, 'Joel Wambugu (9)', '2019-02-19 07:30:24', 0, '', 'maquette facturation (report) (218)'),
(5485, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-19 07:34:36', 24, '', '&lt;p&gt;Ce ticket est joint au ticket &lt;em&gt;153 &lt;/em&gt;dans le cadre de développement d\'un tableau de bord contenant les indicateurs de performance.&lt;/p&gt;'),
(5486, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-19 07:34:36', 12, '2', '5'),
(5487, 'Ticket', 218, '', 0, 'Joel Wambugu (9)', '2019-02-19 07:34:36', 17, '', '2019-02-19 07:34:36'),
(5488, 'Document', 274, '0', 20, 'Isman Ali (10)', '2019-02-19 08:52:43', 0, '', ''),
(5489, 'Document', 274, 'Ticket', 15, 'Isman Ali (10)', '2019-02-19 08:52:43', 0, '', 'Problème de solde  (239)'),
(5490, 'Ticket', 239, 'Document', 15, 'Isman Ali (10)', '2019-02-19 08:52:43', 0, '', 'Document ticket 239 (274)');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(5491, 'Ticket', 239, 'User', 15, 'Isman Ali (10)', '2019-02-19 08:52:43', 0, '', 'Isman Ali (10)'),
(5492, 'Ticket', 239, '0', 20, 'Isman Ali (10)', '2019-02-19 08:52:43', 0, '', ''),
(5493, 'Ticket', 239, 'User', 15, 'Joel Wambugu (9)', '2019-02-19 09:50:14', 0, '', 'Joel Wambugu (9)'),
(5494, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-02-19 09:50:14', 150, '0', '4330'),
(5495, 'Ticket', 239, 'User', 15, 'Joel Wambugu (9)', '2019-02-19 09:50:14', 0, '', 'Ezekiel (13)'),
(5496, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-02-19 09:50:14', 12, '1', '2'),
(5497, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-02-19 09:50:14', 64, 'Isman (10)', 'Joel (9)'),
(5498, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-02-19 11:23:41', 24, '', '&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5c6be73308b5c1.19006492\" src=\"blob:http://www.sulisea.com/3130697c-e383-4e18-be72-55fc051f3220\" width=\"279.6200941915227\" height=\"166\" /&gt;'),
(5499, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-02-19 11:23:41', 12, '4', '5'),
(5500, 'Ticket', 223, '', 0, 'Joel Wambugu (9)', '2019-02-19 11:23:41', 17, '', '2019-02-19 11:23:41'),
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(5563, 'Ticket', 241, '', 0, 'Joel Wambugu (9)', '2019-02-26 12:19:23', 24, '', '&lt;p&gt;Il s’agit d’un abonné dont l’abonnement est déjà coupé. Si l’abonné consomme en clandestin, il faut le facturer après chaque émission en utilisant le menu Créer facture ho'),
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(5611, 'Ticket', 246, '', 0, 'Houssein Ali (7)', '2019-03-04 12:26:18', 1, 'facturation ', 'Abonnées assainissement seul'),
(5612, 'Ticket', 246, '', 0, 'Houssein Ali (7)', '2019-03-04 12:26:18', 64, 'Isman (10)', 'Houssein Ali (7)'),
(5613, 'Ticket', 245, 'User', 15, 'Joel Wambugu (9)', '2019-03-04 13:26:20', 0, '', 'Joel Wambugu (9)'),
(5614, 'Ticket', 245, '', 0, 'Joel Wambugu (9)', '2019-03-04 13:31:41', 24, '', '&lt;p&gt;Le problème a été résolu. Veuillez retester et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5c7d28b505bdc5.13360298\" src=\"blob:http:'),
(5615, 'Ticket', 245, '', 0, 'Joel Wambugu (9)', '2019-03-04 13:31:41', 12, '2', '5'),
(5616, 'Ticket', 245, '', 0, 'Joel Wambugu (9)', '2019-03-04 13:31:41', 17, '', '2019-03-04 13:31:41'),
(5617, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:46:06', 24, '', '&lt;p&gt;Colonne déjà ajouté dans la base teste. Notes de version envoyées le 05.03.2019.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(5618, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:46:06', 12, '2', '5'),
(5619, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:46:06', 17, '', '2019-03-05 08:46:06'),
(5620, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:49:41', 24, '', '&lt;p&gt;Il y a un nouveau menu de création et modification de facture. Il y a aussi l’amélioration de la création des utilisateurs et l’option de modifier les matricules des utili'),
(5621, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:49:41', 12, '2', '5'),
(5622, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:49:41', 17, '', '2019-03-05 08:49:41'),
(5623, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-05 08:50:43', 24, '&lt;p&gt;Il y a un nouveau menu de création et modification de facture. Il y a aussi l’amélioration de la création des utilisateurs et l’option de modifier les matricules des utili', '&lt;p&gt;Il y a un nouveau menu de création et modification de code payeur. Il y a aussi l’amélioration de la création des utilisateurs et l’option de modifier les matricules des u'),
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(5625, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-05 09:02:50', 24, '', '&lt;p&gt;Je tiens à souligner qu’il est très normal d’avoir les abonnés pour qui seul l’assainissement a été facturé. Actuellement, nous avons 417 abonnés migrés de l’ancien systèm'),
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(5640, 'Ticket', 220, '', 0, 'Joel Wambugu (9)', '2019-03-05 09:29:37', 24, '', '&lt;p&gt;Ces changements du rapport ont été déployés dans la base test. Veuillez tester et confirmer pour nous permettre de déployer dans la base production.&lt;/p&gt;'),
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(5663, 'Ticket', 233, '', 0, 'Isman Ali (10)', '2019-03-07 07:29:50', 17, '2019-03-05 08:46:06', 'NULL'),
(5664, 'Ticket', 233, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 07:29:50', 0, '', '332'),
(5665, 'Ticket', 245, '', 0, 'Isman Ali (10)', '2019-03-07 07:38:21', 12, '5', '6'),
(5666, 'Ticket', 245, '', 0, 'Isman Ali (10)', '2019-03-07 07:38:21', 16, '2019-03-07 07:38:21', '2019-03-07 07:38:21'),
(5667, 'Ticket', 245, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 07:38:21', 0, '', '333'),
(5668, 'Ticket', 246, '', 0, 'Isman Ali (10)', '2019-03-07 07:59:57', 12, '5', '1'),
(5669, 'Ticket', 246, '', 0, 'Isman Ali (10)', '2019-03-07 07:59:57', 17, '2019-03-05 09:02:50', 'NULL'),
(5670, 'Ticket', 246, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 07:59:57', 0, '', '334'),
(5671, 'Ticket', 241, '', 0, 'Isman Ali (10)', '2019-03-07 08:00:39', 12, '5', '2'),
(5672, 'Ticket', 241, '', 0, 'Isman Ali (10)', '2019-03-07 08:00:39', 17, '2019-02-26 12:19:23', 'NULL'),
(5673, 'Ticket', 241, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 08:00:39', 0, '', '335'),
(5674, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-07 08:03:01', 12, '5', '2'),
(5675, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-07 08:03:01', 17, '2019-02-14 12:41:26', 'NULL'),
(5676, 'Ticket', 237, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 08:03:01', 0, '', '336'),
(5677, 'Ticket', 234, '', 0, 'Isman Ali (10)', '2019-03-07 08:04:05', 12, '5', '1'),
(5678, 'Ticket', 234, '', 0, 'Isman Ali (10)', '2019-03-07 08:04:05', 17, '2019-02-13 09:38:30', 'NULL'),
(5679, 'Ticket', 234, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 08:04:05', 0, '', '337'),
(5680, 'Ticket', 240, '', 0, 'Isman Ali (10)', '2019-03-07 08:05:52', 12, '5', '6'),
(5681, 'Ticket', 240, '', 0, 'Isman Ali (10)', '2019-03-07 08:05:52', 16, '2019-03-07 08:05:52', '2019-03-07 08:05:52'),
(5682, 'Ticket', 240, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-07 08:05:52', 0, '', '338'),
(5683, 'Document', 288, '0', 20, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', ''),
(5684, 'Document', 288, 'Ticket', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Réouverture abonnée  (248)'),
(5685, 'Ticket', 248, 'Document', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Document ticket 248 (288)'),
(5686, 'Document', 289, '0', 20, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', ''),
(5687, 'Document', 289, 'Ticket', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Réouverture abonnée  (248)'),
(5688, 'Ticket', 248, 'Document', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Document ticket 248 (289)'),
(5689, 'Document', 290, '0', 20, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', ''),
(5690, 'Document', 290, 'Ticket', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Réouverture abonnée  (248)'),
(5691, 'Ticket', 248, 'Document', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Document ticket 248 (290)'),
(5692, 'Ticket', 248, 'User', 15, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', 'Isman Ali (10)'),
(5693, 'Ticket', 248, '0', 20, 'Isman Ali (10)', '2019-03-07 13:54:05', 0, '', ''),
(5694, 'TicketSatisfaction', 159, '0', 20, 'cron_createinquest', '2019-03-11 05:37:37', 0, '', ''),
(5695, 'TicketSatisfaction', 160, '0', 20, 'cron_createinquest', '2019-03-11 05:37:37', 0, '', ''),
(5696, 'Ticket', 247, 'User', 15, 'Joel Wambugu (9)', '2019-03-11 08:45:57', 0, '', 'Joel Wambugu (9)'),
(5697, 'Ticket', 247, '', 0, 'Joel Wambugu (9)', '2019-03-11 08:45:57', 150, '0', '351050'),
(5698, 'Ticket', 247, 'User', 15, 'Joel Wambugu (9)', '2019-03-11 08:45:57', 0, '', 'Michael (12)'),
(5699, 'Ticket', 247, '', 0, 'Joel Wambugu (9)', '2019-03-11 08:45:57', 12, '1', '2'),
(5700, 'Ticket', 247, '', 0, 'Joel Wambugu (9)', '2019-03-11 08:45:57', 64, 'Isman (10)', 'Joel (9)'),
(5701, 'Ticket', 248, 'User', 15, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 0, '', 'Joel Wambugu (9)'),
(5702, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 150, '0', '337543'),
(5703, 'Ticket', 248, 'User', 15, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 0, '', 'Ezekiel (13)'),
(5704, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 12, '1', '2'),
(5705, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 21, '&lt;p&gt;Bonjour,&lt;/p&gt;&lt;p&gt;La réouverture de l\'abonnée &lt;strong&gt;13103632001&lt;/strong&gt; c\'est effectué correctement avec un code payeur Etat (&lt;strong&gt;&lt;em&', '&lt;p&gt;Bonjour,&lt;/p&gt;n&lt;p&gt;La réouverture de l\'abonnée &lt;strong&gt;13103632001&lt;/strong&gt; c\'est effectué correctement avec un code payeur Etat (&lt;strong&gt;&lt;em'),
(5706, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-11 11:23:19', 64, 'Isman (10)', 'Joel (9)'),
(5707, 'Document', 291, '0', 20, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', ''),
(5708, 'Document', 291, 'Ticket', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'probleme de solde antérieur  (249)'),
(5709, 'Ticket', 249, 'Document', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'Document ticket 249 (291)'),
(5710, 'Document', 292, '0', 20, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', ''),
(5711, 'Document', 292, 'Ticket', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'probleme de solde antérieur  (249)'),
(5712, 'Ticket', 249, 'Document', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'Document ticket 249 (292)'),
(5713, 'Document', 293, '0', 20, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', ''),
(5714, 'Document', 293, 'Ticket', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'probleme de solde antérieur  (249)'),
(5715, 'Ticket', 249, 'Document', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'Document ticket 249 (293)'),
(5716, 'Ticket', 249, 'User', 15, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', 'Isman Ali (10)'),
(5717, 'Ticket', 249, '0', 20, 'Isman Ali (10)', '2019-03-12 09:00:08', 0, '', ''),
(5718, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-03-12 09:40:54', 24, '&lt;p&gt;  Le montant de 1850 FDJ est pour l’assainissement mais si l’abonne est raccordé  à l’eau il faut saisir l’index après la relevé pourque le système prenne ça en compte. L’', '&lt;p&gt;Comme explique à Houssein il y a des abonnés pour qui seul l\'assainissement est activé et Houssein a déjà soulevé ce point et il y a un ticket déjà ouvert sur ce point. Le'),
(5719, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-03-12 09:40:54', 64, 'Isman (10)', 'Joel (9)'),
(5720, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-03-12 09:40:54', 12, '1', '5'),
(5721, 'Ticket', 234, '', 0, 'Joel Wambugu (9)', '2019-03-12 09:40:54', 17, '', '2019-03-12 09:40:54'),
(5722, 'Ticket', 246, 'User', 15, 'Joel Wambugu (9)', '2019-03-12 11:05:22', 0, '', 'Joel Wambugu (9)'),
(5723, 'Ticket', 246, 'User', 15, 'Joel Wambugu (9)', '2019-03-12 11:05:22', 0, '', 'Michael (12)'),
(5724, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-12 11:05:22', 12, '1', '2'),
(5725, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-12 11:05:22', 64, 'Isman (10)', 'Joel (9)'),
(5726, 'Ticket', 249, 'User', 15, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 0, '', 'Joel Wambugu (9)'),
(5727, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 150, '0', '17029'),
(5728, 'Ticket', 249, 'User', 15, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 0, '', 'Michael (12)'),
(5729, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 12, '1', '2'),
(5730, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 21, '&lt;p&gt;l\'abonner suivant a un soucis au solde a payer, a part sa seul facture a payer il y a aussi le solde antérieur qui s\'ajoute. &lt;/p&gt;&lt;p&gt;le solde antérieur vous ave', '&lt;p&gt;l\'abonner suivant a un soucis au solde a payer, a part sa seul facture a payer il y a aussi le solde antérieur qui s\'ajoute. &lt;/p&gt;n&lt;p&gt;le solde antérieur vous av'),
(5731, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-12 13:29:34', 64, 'Isman (10)', 'Joel (9)'),
(5732, 'Ticket', 234, '', 0, 'Isman Ali (10)', '2019-03-13 07:21:06', 12, '5', '6'),
(5733, 'Ticket', 234, '', 0, 'Isman Ali (10)', '2019-03-13 07:21:06', 16, '2019-03-13 07:21:06', '2019-03-13 07:21:06'),
(5734, 'Ticket', 234, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-13 07:21:06', 0, '', '339'),
(5735, 'Ticket', 241, '', 0, 'Joel Wambugu (9)', '2019-03-13 08:45:56', 24, '&lt;p&gt;Il s’agit d’un abonné dont l’abonnement est déjà coupé. Si l’abonné consomme en clandestin, il faut le facturer après chaque émission en utilisant le menu Créer facture ho', '&lt;p&gt;Il y a déjà le ticket 246 ouvert sur ce même problème. La résolution est en cours (deux nouveaux boutons pour activer et l’autre pour désactiver la facturation d’eau.&lt;/'),
(5736, 'Ticket', 241, '', 0, 'Joel Wambugu (9)', '2019-03-13 08:45:56', 64, 'Isman (10)', 'Joel (9)'),
(5737, 'Ticket', 241, '', 0, 'Joel Wambugu (9)', '2019-03-13 08:45:56', 12, '2', '5'),
(5738, 'Ticket', 241, '', 0, 'Joel Wambugu (9)', '2019-03-13 08:45:56', 17, '', '2019-03-13 08:45:56'),
(5739, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-13 09:18:05', 24, '', '&lt;p&gt;Le problème n\'a pas repris, Le système marche très bien. Il me parait que la facture en question a été paye après la génération des factures mensuelles. Merci de reverifie'),
(5740, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-13 09:18:05', 12, '2', '5'),
(5741, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-13 09:18:05', 17, '', '2019-03-13 09:18:05'),
(5742, 'TicketSatisfaction', 161, '0', 20, 'cron_createinquest', '2019-03-13 10:01:56', 0, '', ''),
(5743, 'TicketSatisfaction', 162, '0', 20, 'cron_createinquest', '2019-03-13 10:01:56', 0, '', ''),
(5744, 'Ticket', 237, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-03-13 10:10:33', 0, '', '340'),
(5745, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-13 10:11:20', 12, '2', '4'),
(5746, 'Document', 294, '0', 20, 'Isman Ali (10)', '2019-03-13 14:09:21', 0, '', ''),
(5747, 'Document', 294, 'Ticket', 15, 'Isman Ali (10)', '2019-03-13 14:09:21', 0, '', 'rapport Annulation de facture (250)'),
(5748, 'Ticket', 250, 'Document', 15, 'Isman Ali (10)', '2019-03-13 14:09:21', 0, '', 'Document ticket 250 (294)'),
(5749, 'Ticket', 250, 'User', 15, 'Isman Ali (10)', '2019-03-13 14:09:21', 0, '', 'Isman Ali (10)'),
(5750, 'Ticket', 250, '0', 20, 'Isman Ali (10)', '2019-03-13 14:09:21', 0, '', ''),
(5751, 'Ticket', 250, 'User', 15, 'Joel Wambugu (9)', '2019-03-14 08:18:46', 0, '', 'Joel Wambugu (9)'),
(5752, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-14 08:18:46', 150, '0', '66776'),
(5753, 'Ticket', 250, 'User', 15, 'Joel Wambugu (9)', '2019-03-14 08:18:46', 0, '', 'Ezekiel (13)'),
(5754, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-14 08:18:46', 12, '1', '2'),
(5755, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-14 08:18:46', 64, 'Isman (10)', 'Joel (9)'),
(5756, 'Document', 295, '0', 20, 'Isman Ali (10)', '2019-03-14 08:52:15', 0, '', ''),
(5757, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-14 08:52:15', 19, '2019-03-13 10:11:20', '2019-03-14 08:52:15'),
(5758, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-14 08:52:15', 64, 'Joel (9)', 'Isman (10)'),
(5759, 'Document', 295, 'Ticket', 15, 'Isman Ali (10)', '2019-03-14 08:52:15', 0, '', 'Probleme dans le devis (237)'),
(5760, 'Ticket', 237, 'Document', 15, 'Isman Ali (10)', '2019-03-14 08:52:15', 0, '', 'devis probleme.PNG (295)'),
(5761, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-14 08:52:15', 12, '4', '2'),
(5762, 'Ticket', 237, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-14 08:52:15', 0, '', '341'),
(5763, 'Ticket', 249, '', 0, 'Isman Ali (10)', '2019-03-14 08:59:28', 12, '5', '2'),
(5764, 'Ticket', 249, '', 0, 'Isman Ali (10)', '2019-03-14 08:59:28', 17, '2019-03-13 09:18:05', 'NULL'),
(5765, 'Ticket', 249, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-14 08:59:28', 0, '', '342'),
(5766, 'Ticket', 241, '', 0, 'Isman Ali (10)', '2019-03-14 09:00:32', 12, '5', '6'),
(5767, 'Ticket', 241, '', 0, 'Isman Ali (10)', '2019-03-14 09:00:32', 16, '2019-03-14 09:00:32', '2019-03-14 09:00:32'),
(5768, 'Ticket', 241, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-14 09:00:32', 0, '', '343'),
(5769, 'TicketSatisfaction', 163, '0', 20, 'cron_createinquest', '2019-03-16 19:47:43', 0, '', ''),
(5770, 'TicketSatisfaction', 164, '0', 20, 'cron_createinquest', '2019-03-16 19:47:43', 0, '', ''),
(5771, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-18 05:39:17', 24, '&lt;p&gt;Le problème n\'a pas repris, Le système marche très bien. Il me parait que la facture en question a été paye après la génération des factures mensuelles. Merci de reverifie', '&lt;p&gt;Il est bien claire et j\'ai bien expliqué à Houssein est au courant. Pour toute amélioration /modification dans cette fonction merci de faire une nouvelle demande pour anal'),
(5772, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-18 05:39:17', 64, 'Isman (10)', 'Joel (9)'),
(5773, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-18 05:39:17', 12, '2', '5'),
(5774, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-03-18 05:39:17', 17, '', '2019-03-18 05:39:17'),
(5775, 'Ticket', 237, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-03-18 06:24:35', 0, '', '344'),
(5776, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:25:10', 12, '2', '1'),
(5777, 'Ticket', 237, 'User', 16, 'Joel Wambugu (9)', '2019-03-18 06:25:10', 0, 'Michael (12)', ''),
(5778, 'Ticket', 237, 'Group', 15, 'Joel Wambugu (9)', '2019-03-18 06:25:52', 0, '', 'Onead Admin (2)'),
(5779, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:25:52', 12, '1', '4'),
(5780, 'Ticket', 248, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-03-18 06:36:30', 0, '', '345'),
(5781, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:37:06', 12, '2', '1'),
(5782, 'Ticket', 248, 'User', 16, 'Joel Wambugu (9)', '2019-03-18 06:37:06', 0, 'Ezekiel (13)', ''),
(5783, 'Ticket', 248, 'Group', 15, 'Joel Wambugu (9)', '2019-03-18 06:37:34', 0, '', 'Onead Admin (2)'),
(5784, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:37:34', 12, '1', '6'),
(5785, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:37:34', 16, '', '2019-03-18 06:37:34'),
(5786, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-18 06:37:34', 17, '', '2019-03-18 06:37:34'),
(5787, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:37:00', 24, '', '&lt;p&gt;Le nouveau motif (annulation de facture) est maintenant disponible dans la base test.&lt;/p&gt;'),
(5788, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:37:00', 12, '2', '5'),
(5789, 'Ticket', 250, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:37:00', 17, '', '2019-03-18 09:37:00'),
(5790, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:38:15', 24, '&lt;p&gt;Colonne déjà ajouté dans la base teste. Notes de version envoyées le 05.03.2019.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;', '&lt;p&gt;Colonne déjà ajoutée dans la base teste. Merci de verifier et confirmer.&lt;/p&gt;'),
(5791, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:38:15', 64, 'Isman (10)', 'Joel (9)'),
(5792, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:38:15', 12, '2', '5'),
(5793, 'Ticket', 233, '', 0, 'Joel Wambugu (9)', '2019-03-18 09:38:15', 17, '', '2019-03-18 09:38:15'),
(5794, 'Document', 296, '0', 20, 'Isman Ali (10)', '2019-03-19 08:52:41', 0, '', ''),
(5795, 'Document', 296, 'Ticket', 15, 'Isman Ali (10)', '2019-03-19 08:52:41', 0, '', 'erreur de la période  de facturation  (251)'),
(5796, 'Ticket', 251, 'Document', 15, 'Isman Ali (10)', '2019-03-19 08:52:41', 0, '', 'Document ticket 251 (296)'),
(5797, 'Ticket', 251, 'User', 15, 'Isman Ali (10)', '2019-03-19 08:52:41', 0, '', 'Isman Ali (10)'),
(5798, 'Ticket', 251, '0', 20, 'Isman Ali (10)', '2019-03-19 08:52:41', 0, '', ''),
(5799, 'Ticket', 251, 'User', 15, 'Joel Wambugu (9)', '2019-03-19 09:24:40', 0, '', 'Joel Wambugu (9)'),
(5800, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-03-19 09:24:40', 150, '0', '3225'),
(5801, 'Ticket', 251, 'User', 15, 'Joel Wambugu (9)', '2019-03-19 09:24:40', 0, '', 'Michael (12)'),
(5802, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-03-19 09:24:40', 12, '1', '2'),
(5803, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-03-19 09:24:40', 64, 'Isman (10)', 'Joel (9)'),
(5804, 'Document', 297, '0', 20, 'Isman Ali (10)', '2019-03-24 12:43:03', 0, '', ''),
(5805, 'Document', 297, 'Ticket', 15, 'Isman Ali (10)', '2019-03-24 12:43:03', 0, '', 'Anomalie sur le code payeur et typologie. (252)'),
(5806, 'Ticket', 252, 'Document', 15, 'Isman Ali (10)', '2019-03-24 12:43:03', 0, '', 'Document ticket 252 (297)'),
(5807, 'Ticket', 252, 'User', 15, 'Isman Ali (10)', '2019-03-24 12:43:03', 0, '', 'Isman Ali (10)'),
(5808, 'Ticket', 252, '0', 20, 'Isman Ali (10)', '2019-03-24 12:43:03', 0, '', ''),
(5809, 'Ticket', 218, '', 0, 'cron_closeticket', '2019-03-25 06:25:43', 12, '5', '6'),
(5810, 'Ticket', 218, '', 0, 'cron_closeticket', '2019-03-25 06:25:43', 16, '', '2019-03-25 06:25:43'),
(5811, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-25 06:33:15', 12, '4', '2'),
(5812, 'Ticket', 237, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-25 06:33:15', 0, '', '346'),
(5813, 'Ticket', 233, '', 0, 'Isman Ali (10)', '2019-03-25 06:38:46', 12, '5', '6'),
(5814, 'Ticket', 233, '', 0, 'Isman Ali (10)', '2019-03-25 06:38:46', 16, '2019-03-25 06:38:46', '2019-03-25 06:38:46'),
(5815, 'Ticket', 233, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-25 06:38:46', 0, '', '347'),
(5816, 'Ticket', 250, '', 0, 'Isman Ali (10)', '2019-03-25 06:41:08', 12, '5', '6'),
(5817, 'Ticket', 250, '', 0, 'Isman Ali (10)', '2019-03-25 06:41:08', 16, '2019-03-25 06:41:08', '2019-03-25 06:41:08'),
(5818, 'Ticket', 250, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-25 06:41:08', 0, '', '348'),
(5819, 'Ticket', 252, 'User', 15, 'Joel Wambugu (9)', '2019-03-28 05:02:54', 0, '', 'Joel Wambugu (9)'),
(5820, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-28 05:02:54', 150, '0', '318411'),
(5821, 'Ticket', 252, 'User', 15, 'Joel Wambugu (9)', '2019-03-28 05:02:54', 0, '', 'Ezekiel (13)'),
(5822, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-28 05:02:54', 12, '1', '2'),
(5823, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-28 05:02:54', 64, 'Isman (10)', 'Joel (9)'),
(5824, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-28 07:25:53', 24, '&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt;Il y a uniquement ce devis en question qui a ce problème, tous les devis créés le même jour le 26.12.2018 s\'affichent correctement en plus les colonn', '&lt;p&gt;Le problème de réimpression de devis après la création dans le menu Afficher devis a été résolu. Veuillez retester et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;'),
(5825, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-28 07:25:53', 64, 'Isman (10)', 'Joel (9)'),
(5826, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-28 07:25:53', 12, '2', '5'),
(5827, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-28 07:25:53', 17, '', '2019-03-28 07:25:53'),
(5828, 'TicketSatisfaction', 165, '0', 20, 'cron_createinquest', '2019-03-28 07:26:07', 0, '', ''),
(5829, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-28 07:45:36', 12, '5', '2'),
(5830, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-03-28 07:45:36', 17, '2019-03-28 07:25:53', 'NULL'),
(5831, 'Ticket', 237, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-28 07:45:36', 0, '', '349'),
(5832, 'Ticket', 249, '', 0, 'Isman Ali (10)', '2019-03-28 08:02:44', 12, '5', '2'),
(5833, 'Ticket', 249, '', 0, 'Isman Ali (10)', '2019-03-28 08:02:44', 17, '2019-03-18 05:39:17', 'NULL'),
(5834, 'Ticket', 249, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-28 08:02:44', 0, '', '350'),
(5835, 'Ticket', 248, '', 0, 'Isman Ali (10)', '2019-03-28 08:14:08', 12, '6', '2'),
(5836, 'Ticket', 248, '', 0, 'Isman Ali (10)', '2019-03-28 08:14:08', 17, '2019-03-18 06:37:34', 'NULL'),
(5837, 'Ticket', 248, '', 0, 'Isman Ali (10)', '2019-03-28 08:14:08', 16, '2019-03-18 06:37:34', 'NULL'),
(5838, 'Ticket', 248, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-28 08:14:08', 0, '', '351'),
(5839, 'Ticket', 243, '', 0, 'Isman Ali (10)', '2019-03-28 08:18:55', 12, '4', '2'),
(5840, 'Ticket', 243, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-28 08:18:55', 0, '', '352'),
(5841, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-03-28 08:27:31', 12, '4', '2'),
(5842, 'Ticket', 212, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-03-28 08:35:32', 0, '', '353'),
(5843, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-29 04:14:58', 24, '&lt;p&gt;Le problème de réimpression de devis après la création dans le menu Afficher devis a été résolu. Veuillez retester et confirmer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt;', '&lt;p&gt;SDSI,  les tickets sont fermés sur la base des tests effectués dans la base test et non la base Production (vous ne faites pas des tests dans la base production !!). Il ne'),
(5844, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-29 04:14:58', 64, 'Isman (10)', 'Joel (9)'),
(5845, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-29 04:14:58', 12, '2', '5'),
(5846, 'Ticket', 237, '', 0, 'Joel Wambugu (9)', '2019-03-29 04:14:58', 17, '', '2019-03-29 04:14:58'),
(5847, 'Ticket', 248, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-03-29 04:19:06', 0, '', '354'),
(5848, 'Ticket', 249, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-03-29 04:30:18', 0, '', '355'),
(5849, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:28:44', 24, '', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019.&lt;/p&gt;'),
(5850, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:28:44', 12, '2', '5'),
(5851, 'Ticket', 248, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:28:44', 17, '', '2019-03-29 14:28:44'),
(5852, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:29:59', 24, '', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;'),
(5853, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:29:59', 64, 'Isman (10)', 'Joel (9)'),
(5854, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:29:59', 12, '2', '5'),
(5855, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:29:59', 17, '', '2019-03-29 14:29:59'),
(5856, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:30:59', 24, '', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;'),
(5857, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:30:59', 12, '2', '5'),
(5858, 'Ticket', 252, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:30:59', 17, '', '2019-03-29 14:30:59'),
(5859, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:08', 24, '&lt;p&gt;Je tiens à souligner qu’il est très normal d’avoir les abonnés pour qui seul l’assainissement a été facturé. Actuellement, nous avons 417 abonnés migrés de l’ancien systèm', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;rn&lt;p&gt;-------------------------------&lt;/p&gt;rn&'),
(5860, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:08', 12, '2', '5'),
(5861, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:08', 17, '', '2019-03-29 14:35:08'),
(5862, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:47', 24, '&lt;p&gt;Il y a un nouveau menu de création et modification de code payeur. Il y a aussi l’amélioration de la création des utilisateurs et l’option de modifier les matricules des u', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;rn&lt;p&gt;--------------------&lt;/p&gt;rn&lt;p&gt; &l'),
(5863, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:47', 64, 'Isman (10)', 'Joel (9)'),
(5864, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:47', 12, '2', '5'),
(5865, 'Ticket', 232, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:35:47', 17, '', '2019-03-29 14:35:47'),
(5866, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:36:37', 24, '', '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;'),
(5867, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:36:37', 12, '2', '5'),
(5868, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-03-29 14:36:37', 17, '', '2019-03-29 14:36:37'),
(5869, 'TicketSatisfaction', 166, '0', 20, 'cron_createinquest', '2019-04-02 06:17:10', 0, '', ''),
(5870, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-04-03 06:44:57', 24, '', '&lt;p&gt;Le problème de la date de période de factureation a été corrigé.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5ca456005b6'),
(5871, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-04-03 06:44:57', 12, '2', '5'),
(5872, 'Ticket', 251, '', 0, 'Joel Wambugu (9)', '2019-04-03 06:44:57', 17, '', '2019-04-03 06:44:57'),
(5873, 'Ticket', 226, '', 0, 'Joel Wambugu (9)', '2019-04-04 09:35:50', 24, '', '&lt;p&gt;Le rapport est maintenant disponible en PDF.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;  &lt;img id=\"1a13e58c-c8e65d99-5ca5cfd81d59b6.01136652\" src=\"blob:http://www.sulise'),
(5874, 'Ticket', 226, '', 0, 'Joel Wambugu (9)', '2019-04-04 09:35:50', 12, '2', '5'),
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(5881, 'Document', 298, 'Ticket', 15, 'Isman Ali (10)', '2019-04-04 14:53:42', 0, '', 'Erreur de facture manuel en double  (253)'),
(5882, 'Ticket', 253, 'Document', 15, 'Isman Ali (10)', '2019-04-04 14:53:42', 0, '', 'Document ticket 253 (298)'),
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(5893, 'Ticket', 145, '', 0, 'Isman Ali (10)', '2019-04-07 07:28:27', 17, '2019-03-29 14:36:37', 'NULL'),
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(5900, 'Ticket', 252, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-07 07:30:09', 0, '', '361'),
(5901, 'Ticket', 212, '', 0, 'Isman Ali (10)', '2019-04-07 07:32:57', 12, '5', '2'),
(5902, 'Ticket', 212, '', 0, 'Isman Ali (10)', '2019-04-07 07:32:57', 17, '2019-03-29 14:29:59', 'NULL'),
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(5904, 'Ticket', 248, '', 0, 'Isman Ali (10)', '2019-04-07 07:34:22', 12, '5', '6'),
(5905, 'Ticket', 248, '', 0, 'Isman Ali (10)', '2019-04-07 07:34:22', 16, '2019-04-07 07:34:22', '2019-04-07 07:34:22'),
(5906, 'Ticket', 248, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-07 07:34:22', 0, '', '363'),
(5907, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-04-07 07:35:24', 12, '5', '6'),
(5908, 'Ticket', 237, '', 0, 'Isman Ali (10)', '2019-04-07 07:35:24', 16, '2019-04-07 07:35:24', '2019-04-07 07:35:24'),
(5909, 'Ticket', 237, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-07 07:35:24', 0, '', '364'),
(5910, 'Document', 299, '0', 20, 'Isman Ali (10)', '2019-04-07 07:46:33', 0, '', ''),
(5911, 'Document', 299, 'Ticket', 15, 'Isman Ali (10)', '2019-04-07 07:46:33', 0, '', 'INCOHÉRENCE AU NIVEAU DU DEVIS  (254)'),
(5912, 'Ticket', 254, 'Document', 15, 'Isman Ali (10)', '2019-04-07 07:46:33', 0, '', 'Document ticket 254 (299)'),
(5913, 'Ticket', 254, 'User', 15, 'Isman Ali (10)', '2019-04-07 07:46:33', 0, '', 'Isman Ali (10)'),
(5914, 'Ticket', 254, '0', 20, 'Isman Ali (10)', '2019-04-07 07:46:33', 0, '', ''),
(5915, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:11:52', 24, '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;\r\n&lt;p&gt;-------------------------------&lt;/p&gt;\r\n&', '&lt;p&gt;La première option \'Raccorder à  l\'assainissement avec Compteur\' est l\'option pour les abonnés dont parlais Houssein pour qui seul l\'assainissement était activé, quand vou'),
(5916, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:11:52', 64, 'Isman (10)', 'Joel (9)'),
(5917, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:11:52', 12, '2', '5'),
(5918, 'Ticket', 246, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:11:52', 17, '', '2019-04-08 09:11:52'),
(5919, 'Ticket', 254, 'User', 15, 'Joel Wambugu (9)', '2019-04-08 09:18:26', 0, '', 'Joel Wambugu (9)'),
(5920, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:18:26', 150, '0', '92334'),
(5921, 'Ticket', 254, 'User', 15, 'Joel Wambugu (9)', '2019-04-08 09:18:26', 0, '', 'Michael (12)'),
(5922, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:18:26', 12, '1', '2'),
(5923, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:18:26', 64, 'Isman (10)', 'Joel (9)'),
(5924, 'Ticket', 253, 'User', 15, 'Joel Wambugu (9)', '2019-04-08 09:42:03', 0, '', 'Joel Wambugu (9)'),
(5925, 'Ticket', 253, 'User', 15, 'Joel Wambugu (9)', '2019-04-08 09:42:03', 0, '', 'Michael (12)'),
(5926, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:42:03', 12, '1', '2'),
(5927, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:42:03', 64, 'Isman (10)', 'Joel (9)'),
(5928, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:55:23', 24, '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Ces données étaient à  titre d\'exemple, on n\'avait créé que deux catégories, facture travaux et facture d\'abonnement. Merci de retester.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&'),
(5929, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:55:23', 64, 'Isman (10)', 'Joel (9)'),
(5930, 'Ticket', 212, '', 0, 'Joel Wambugu (9)', '2019-04-08 09:55:23', 12, '2', '5');
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(5932, 'Ticket', 145, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-08 10:20:12', 0, '', '365'),
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(5934, 'TicketSatisfaction', 168, '0', 20, 'cron_createinquest', '2019-04-09 06:20:31', 0, '', ''),
(5935, 'TicketSatisfaction', 169, '0', 20, 'cron_createinquest', '2019-04-09 06:20:31', 0, '', ''),
(5936, 'Ticket', 145, '', 0, 'Houssein Ali (7)', '2019-04-09 06:30:03', 19, '2019-04-08 10:22:48', '2019-04-09 06:30:03'),
(5937, 'Ticket', 145, '', 0, 'Houssein Ali (7)', '2019-04-09 06:30:03', 64, 'Joel (9)', 'Houssein Ali (7)'),
(5938, 'Document', 300, 'Ticket', 15, 'Houssein Ali (7)', '2019-04-09 06:30:03', 0, '', 'Messagerie de portefeuille & visue observation  (145)'),
(5939, 'Ticket', 145, 'Document', 15, 'Houssein Ali (7)', '2019-04-09 06:30:03', 0, '', 'Document : Ticket - Messagerie de portefeuille & visue observation  (300)'),
(5940, 'Document', 300, '0', 20, 'Houssein Ali (7)', '2019-04-09 06:30:03', 0, '', ''),
(5941, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-04-10 05:21:32', 24, '&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Merci de tester et confirmer.&lt;/p&gt;', '&lt;p&gt;Menu retesté avec Houssein/Abas le 9 avril 2019.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Solution fournie dans la version déployée dans la base test le 29 mars 2019. Mer'),
(5942, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-04-10 05:21:32', 64, 'Houssein Ali (7)', 'Joel (9)'),
(5943, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-04-10 05:21:32', 12, '4', '5'),
(5944, 'Ticket', 145, '', 0, 'Joel Wambugu (9)', '2019-04-10 05:21:32', 17, '', '2019-04-10 05:21:32'),
(5945, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-04-10 07:14:46', 12, '2', '1'),
(5946, 'Ticket', 249, 'User', 16, 'Joel Wambugu (9)', '2019-04-10 07:14:46', 0, 'Michael (12)', ''),
(5947, 'Ticket', 249, 'Group', 15, 'Joel Wambugu (9)', '2019-04-10 07:15:06', 0, '', 'Onead Admin (2)'),
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(5954, 'Ticket', 253, 'Document', 15, 'Houssein Ali (7)', '2019-04-10 08:17:07', 0, '', 'Document : Ticket - Erreur de facture manuel en double  (301)'),
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(5956, 'Document', 302, 'Ticket', 15, 'Houssein Ali (7)', '2019-04-10 08:17:07', 0, '', 'Erreur de facture manuel en double  (253)'),
(5957, 'Ticket', 253, 'Document', 15, 'Houssein Ali (7)', '2019-04-10 08:17:07', 0, '', 'Document : Ticket - Erreur de facture manuel en double  (302)'),
(5958, 'Document', 302, '0', 20, 'Houssein Ali (7)', '2019-04-10 08:17:07', 0, '', ''),
(5959, 'Ticket', 253, '', 0, 'Houssein Ali (7)', '2019-04-10 08:18:17', 12, '4', '2'),
(5960, 'Ticket', 145, '', 0, 'Isman Ali (10)', '2019-04-10 09:02:37', 12, '5', '6'),
(5961, 'Ticket', 145, '', 0, 'Isman Ali (10)', '2019-04-10 09:02:37', 16, '2019-04-10 09:02:37', '2019-04-10 09:02:37'),
(5962, 'Ticket', 145, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-10 09:02:37', 0, '', '367'),
(5963, 'Ticket', 246, '', 0, 'Isman Ali (10)', '2019-04-10 09:03:30', 12, '5', '6'),
(5964, 'Ticket', 246, '', 0, 'Isman Ali (10)', '2019-04-10 09:03:30', 16, '2019-04-10 09:03:30', '2019-04-10 09:03:30'),
(5965, 'Ticket', 246, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-10 09:03:30', 0, '', '368'),
(5966, 'Ticket', 212, '', 0, 'Isman Ali (10)', '2019-04-10 09:04:33', 12, '5', '6'),
(5967, 'Ticket', 212, '', 0, 'Isman Ali (10)', '2019-04-10 09:04:33', 16, '2019-04-10 09:04:33', '2019-04-10 09:04:33'),
(5968, 'Ticket', 212, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-10 09:04:33', 0, '', '369'),
(5969, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:29:06', 24, '', '&lt;p&gt;La facture manuelle a été supprimée avec succès.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5caed0698e3cc7.25014754\" src=\"blob:http://www.sul'),
(5970, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:29:06', 64, 'Houssein Ali (7)', 'Joel (9)'),
(5971, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:29:06', 12, '2', '5'),
(5972, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:29:06', 17, '', '2019-04-11 05:29:06'),
(5973, 'Document', 303, '0', 20, 'Joel Wambugu (9)', '2019-04-11 05:43:29', 0, '', ''),
(5974, 'Ticket', 254, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-11 05:43:29', 0, '', '370'),
(5975, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:45:24', 24, '', '&lt;p&gt;Le niveau ainsi que le statut du dossier ont été corrigés.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(5976, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:45:24', 12, '2', '5'),
(5977, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 05:45:24', 17, '', '2019-04-11 05:45:24'),
(5978, 'TicketSatisfaction', 170, '0', 20, 'cron_createinquest', '2019-04-11 06:44:56', 0, '', ''),
(5979, 'TicketSatisfaction', 171, '0', 20, 'cron_createinquest', '2019-04-11 06:44:56', 0, '', ''),
(5980, 'TicketSatisfaction', 172, '0', 20, 'cron_createinquest', '2019-04-11 06:44:56', 0, '', ''),
(5981, 'Ticket', 254, '', 0, 'Isman Ali (10)', '2019-04-11 06:52:06', 12, '5', '2'),
(5982, 'Ticket', 254, '', 0, 'Isman Ali (10)', '2019-04-11 06:52:06', 17, '2019-04-11 05:45:24', 'NULL'),
(5983, 'Ticket', 254, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-11 06:52:06', 0, '', '371'),
(5984, 'Ticket', 253, '', 0, 'Isman Ali (10)', '2019-04-11 07:10:01', 12, '5', '2'),
(5985, 'Ticket', 253, '', 0, 'Isman Ali (10)', '2019-04-11 07:10:01', 17, '2019-04-11 05:29:06', 'NULL'),
(5986, 'Ticket', 253, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-11 07:10:01', 0, '', '372'),
(5987, 'Ticket', 249, '', 0, 'Isman Ali (10)', '2019-04-11 07:13:03', 12, '4', '2'),
(5988, 'Ticket', 249, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-11 07:13:03', 0, '', '373'),
(5989, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:35:49', 24, '&lt;p&gt;Le niveau ainsi que le statut du dossier ont été corrigés.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;', '&lt;p&gt; Vous n\'aviez cité qu\'un abonné ayant ce problème. S\'il y a d\'autre abonné il faut créer un autre ticket. Il faut bien faire vos analyses avant de créer des tickets pour r'),
(5990, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:35:49', 64, 'Isman (10)', 'Joel (9)'),
(5991, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:35:49', 12, '2', '5'),
(5992, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:35:49', 17, '', '2019-04-11 07:35:49'),
(5993, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:36:12', 12, '5', '6'),
(5994, 'Ticket', 254, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:36:12', 16, '', '2019-04-11 07:36:12'),
(5995, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:54:26', 24, '&lt;p&gt;Il est bien claire et j\'ai bien expliqué à Houssein est au courant. Pour toute amélioration /modification dans cette fonction merci de faire une nouvelle demande pour anal', '&lt;p&gt;Il n\'y a aucun problème avec l\'impression. Ca a été toujours comme ça. La dernière facturation mensuelle s\'est fait le 28 février et ce 28 il y avait une facture impayée d'),
(5996, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:54:26', 64, 'Isman (10)', 'Joel (9)'),
(5997, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:54:26', 12, '2', '5'),
(5998, 'Ticket', 249, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:54:26', 17, '', '2019-04-11 07:54:26'),
(5999, 'Document', 304, '0', 20, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 0, '', ''),
(6000, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 19, '2019-04-11 07:10:01', '2019-04-11 07:59:06'),
(6001, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 64, 'Isman (10)', 'Joel (9)'),
(6002, 'Document', 304, 'Ticket', 15, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 0, '', 'Erreur de facture manuel en double  (253)'),
(6003, 'Ticket', 253, 'Document', 15, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 0, '', 'image_paste60265.png (304)'),
(6004, 'Ticket', 253, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-11 07:59:06', 0, '', '374'),
(6005, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:59:52', 24, '&lt;p&gt;La facture manuelle a été supprimée avec succès.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5caed0698e3cc7.25014754\" src=\"blob:http://www.sul', '&lt;p&gt;ABAS! Il faut travailler en collaboration avec Houssein. On a bien vu avec Houssein ce cas hier. Il n\'y a pas de doublant comme Houssein a pu annuler la deuxieme facture. '),
(6006, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:59:52', 12, '2', '5'),
(6007, 'Ticket', 253, '', 0, 'Joel Wambugu (9)', '2019-04-11 07:59:52', 17, '', '2019-04-11 07:59:52'),
(6008, 'Ticket', 253, '', 0, 'Isman Ali (10)', '2019-04-14 08:42:17', 12, '5', '6'),
(6009, 'Ticket', 253, '', 0, 'Isman Ali (10)', '2019-04-14 08:42:17', 16, '2019-04-14 08:42:17', '2019-04-14 08:42:17'),
(6010, 'Ticket', 253, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-14 08:42:17', 0, '', '375'),
(6011, 'TicketSatisfaction', 173, '0', 20, 'cron_createinquest', '2019-04-15 12:59:16', 0, '', ''),
(6012, 'TicketSatisfaction', 174, '0', 20, 'cron_createinquest', '2019-04-15 12:59:16', 0, '', ''),
(6013, 'Ticket', 198, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-16 09:24:39', 0, '', '376'),
(6014, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-04-16 09:36:28', 12, '2', '4'),
(6015, 'Ticket', 198, 'Group', 15, 'Joel Wambugu (9)', '2019-04-16 09:38:53', 0, '', 'Onead Admin (2)'),
(6016, 'Document', 305, '0', 20, 'Isman Ali (10)', '2019-04-17 08:53:46', 0, '', ''),
(6017, 'Document', 305, 'Ticket', 15, 'Isman Ali (10)', '2019-04-17 08:53:46', 0, '', 'demande de filsan pour la résiliation et la réouverture d\'abonnement  (255)'),
(6018, 'Ticket', 255, 'Document', 15, 'Isman Ali (10)', '2019-04-17 08:53:46', 0, '', 'Document ticket 255 (305)'),
(6019, 'Ticket', 255, 'User', 15, 'Isman Ali (10)', '2019-04-17 08:53:46', 0, '', 'Isman Ali (10)'),
(6020, 'Ticket', 255, '0', 20, 'Isman Ali (10)', '2019-04-17 08:53:46', 0, '', ''),
(6021, 'Ticket', 255, 'User', 15, 'Joel Wambugu (9)', '2019-04-18 04:59:07', 0, '', 'Joel Wambugu (9)'),
(6022, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-04-18 04:59:07', 150, '0', '73472'),
(6023, 'Ticket', 255, 'User', 15, 'Joel Wambugu (9)', '2019-04-18 04:59:07', 0, '', 'Ezekiel (13)'),
(6024, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-04-18 04:59:07', 12, '1', '2'),
(6025, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-04-18 04:59:07', 64, 'Isman (10)', 'Joel (9)'),
(6026, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2019-04-18 07:43:03', 12, '4', '2'),
(6027, 'Ticket', 198, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-18 07:43:03', 0, '', '377'),
(6028, 'Document', 306, '0', 20, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', ''),
(6029, 'Document', 306, 'Ticket', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'MESSAGERIE (message et urgent) (256)'),
(6030, 'Ticket', 256, 'Document', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'Document ticket 256 (306)'),
(6031, 'Document', 307, '0', 20, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', ''),
(6032, 'Document', 307, 'Ticket', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'MESSAGERIE (message et urgent) (256)'),
(6033, 'Ticket', 256, 'Document', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'Document ticket 256 (307)'),
(6034, 'Document', 308, '0', 20, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', ''),
(6035, 'Document', 308, 'Ticket', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'MESSAGERIE (message et urgent) (256)'),
(6036, 'Ticket', 256, 'Document', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'Document ticket 256 (308)'),
(6037, 'Ticket', 256, 'User', 15, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', 'Isman Ali (10)'),
(6038, 'Ticket', 256, '0', 20, 'Isman Ali (10)', '2019-04-24 07:34:01', 0, '', ''),
(6039, 'Ticket', 198, 'Group', 16, 'Joel Wambugu (9)', '2019-04-25 04:30:21', 0, 'Onead Admin (2)', ''),
(6040, 'Ticket', 256, 'User', 15, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 0, '', 'Joel Wambugu (9)'),
(6041, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 150, '0', '76308'),
(6042, 'Ticket', 256, 'User', 15, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 0, '', 'Ezekiel (13)'),
(6043, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 12, '1', '2'),
(6044, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 21, '&lt;p&gt;La nouvelle fonction de la messagerie, les informations qui affiche dans l\'onglet message et urgent sont identiques;&lt;/p&gt;&lt;p&gt;ci-joint l\'exemple de capture d’écra', '&lt;p&gt;La nouvelle fonction de la messagerie, les informations qui affiche dans l\'onglet message et urgent sont identiques;&lt;/p&gt;n&lt;p&gt;ci-joint l\'exemple de capture d’écr'),
(6045, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 04:33:50', 64, 'Isman (10)', 'Joel (9)'),
(6046, 'Ticket', 256, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-25 05:22:06', 0, '', '378'),
(6047, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 05:22:24', 12, '2', '4'),
(6048, 'Ticket', 256, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-04-25 11:47:58', 0, '', '379'),
(6049, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 11:48:32', 24, '', '&lt;p&gt;Selon le développement du menu, la partie message représente l\'ensemble des messages (urgents et non-urgents) la raison pour laquelle les messages sont identiques. La part'),
(6050, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 11:48:32', 12, '4', '5'),
(6051, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-04-25 11:48:32', 17, '', '2019-04-25 11:48:32'),
(6052, 'TicketSatisfaction', 175, '0', 20, 'cron_createinquest', '2019-04-25 12:10:12', 0, '', ''),
(6053, 'TicketSatisfaction', 176, '0', 20, 'cron_createinquest', '2019-04-25 12:10:12', 0, '', ''),
(6054, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-04-26 13:12:26', 24, '', '&lt;p&gt;Il y a deux tickets pour le meme abonne. Merci de consulter ticket No.: 178.&lt;/p&gt;'),
(6055, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-04-26 13:12:26', 12, '2', '5'),
(6056, 'Ticket', 239, '', 0, 'Joel Wambugu (9)', '2019-04-26 13:12:26', 17, '', '2019-04-26 13:12:26'),
(6057, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-04-28 07:26:38', 12, '5', '2'),
(6058, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-04-28 07:26:38', 17, '2019-04-25 11:48:32', 'NULL'),
(6059, 'Ticket', 256, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-04-28 07:26:38', 0, '', '380'),
(6060, 'TicketSatisfaction', 177, '0', 20, 'cron_createinquest', '2019-04-28 09:19:14', 0, '', ''),
(6061, 'Document', 309, '0', 20, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', ''),
(6062, 'Document', 309, 'Ticket', 15, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', 'échéance  (257)'),
(6063, 'Ticket', 257, 'Document', 15, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', 'Document ticket 257 (309)'),
(6064, 'Document', 310, '0', 20, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', ''),
(6065, 'Document', 310, 'Ticket', 15, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', 'échéance  (257)'),
(6066, 'Ticket', 257, 'Document', 15, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', 'Document ticket 257 (310)'),
(6067, 'Ticket', 257, 'User', 15, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', 'Isman Ali (10)'),
(6068, 'Ticket', 257, '0', 20, 'Isman Ali (10)', '2019-05-06 10:58:25', 0, '', ''),
(6069, 'TicketSatisfaction', 178, '0', 20, 'cron_createinquest', '2019-05-07 08:03:22', 0, '', ''),
(6070, 'Ticket', 257, 'User', 15, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 0, '', 'Joel Wambugu (9)'),
(6071, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 150, '0', '77174'),
(6072, 'Ticket', 257, 'User', 15, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 0, '', 'Ezekiel (13)'),
(6073, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 12, '1', '2'),
(6074, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 21, '&lt;p&gt;première capture les échéances sont en doublons comme vous pouvez le voir, la seconde il manque des echeances, il devrait avoir 5 échéance donc plus que ça &lt;/p&gt;&lt;p', '&lt;p&gt;première capture les échéances sont en doublons comme vous pouvez le voir, la seconde il manque des echeances, il devrait avoir 5 échéance donc plus que ça &lt;/p&gt;n&lt;'),
(6075, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-07 08:03:54', 64, 'Isman (10)', 'Joel (9)'),
(6076, 'Ticket', 249, '', 0, 'cron_closeticket', '2019-05-12 18:03:36', 12, '5', '6'),
(6077, 'Ticket', 249, '', 0, 'cron_closeticket', '2019-05-12 18:03:36', 16, '', '2019-05-12 18:03:36'),
(6078, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-13 05:48:05', 24, '&lt;p&gt;Selon le développement du menu, la partie message représente l\'ensemble des messages (urgents et non-urgents) la raison pour laquelle les messages sont identiques. La part', '&lt;p&gt;Le problème a été résolu dans la base test. Merci de vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Selon le développement du menu, la partie message rep'),
(6079, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-13 05:48:05', 64, 'Isman (10)', 'Joel (9)'),
(6080, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-13 05:48:05', 12, '2', '5'),
(6081, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-13 05:48:05', 17, '', '2019-05-13 05:48:05'),
(6082, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-13 10:50:29', 24, '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé. Chez nous l\'etat s\'ouvre sans probleme au format csv. A voir avec Houssein sur un PC francais.&lt;/p&gt;', '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé dans la base test et production. Veuillez lancer le rapport en excel et ensuite le convertir en PDF puis confirmer.&lt;/p&'),
(6083, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-13 10:50:29', 12, '2', '5'),
(6084, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-13 10:50:29', 17, '', '2019-05-13 10:50:29'),
(6085, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:22:26', 24, '', '&lt;p&gt;Le problème d\'échéance pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;'),
(6086, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:22:26', 12, '2', '5'),
(6087, 'Ticket', 257, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:22:26', 17, '', '2019-05-13 17:22:26'),
(6088, 'Ticket', 242, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:24:37', 24, '', '&lt;p&gt;Le problème d\'échéance pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;'),
(6089, 'Ticket', 242, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:24:37', 12, '2', '5'),
(6090, 'Ticket', 242, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:24:37', 17, '', '2019-05-13 17:24:37'),
(6091, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:25:31', 24, '&lt;p&gt;Nous avons vérifié même dans la base de données, nous n\'avons pas trouvé d\'autres échéance peut être dû au problème de réseau aux régions. Vous pouvez annuler l’échéancier', '&lt;p&gt;Ce problème d\'échéance pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Nous av'),
(6092, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:25:31', 12, '2', '5'),
(6093, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:25:31', 17, '', '2019-05-13 17:25:31'),
(6094, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:26:29', 24, '&lt;p&gt;Ce problème d\'échéance pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt;Nous av', '&lt;p&gt;Ce problème d\'échéance pour ces abonnés (30030070 &amp; 70073600) a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &'),
(6095, 'Ticket', 208, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:26:29', 17, '2019-05-13 17:25:31', '2019-05-13 17:26:29'),
(6096, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:31:07', 24, '', '&lt;p&gt;Le problème d\'échéance pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;'),
(6097, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:31:07', 12, '2', '5'),
(6098, 'Ticket', 211, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:31:07', 17, '', '2019-05-13 17:31:07'),
(6099, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:44:01', 24, '', '&lt;p&gt;Une nouvelle colonne ‘utilisateur’ a été créé dans la base test. Merci de vérifier et confirmer.&lt;/p&gt;'),
(6100, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:44:01', 12, '2', '5'),
(6101, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:44:01', 17, '', '2019-05-13 17:44:01'),
(6102, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:47:35', 24, '', '&lt;p&gt; Le problème du solde pour cet abonné a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;'),
(6103, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:47:35', 64, 'Isman (10)', 'Joel (9)'),
(6104, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:47:35', 12, '2', '5'),
(6105, 'Ticket', 128, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:47:35', 17, '', '2019-05-13 17:47:35'),
(6106, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:50:09', 24, '', '&lt;p&gt;Le problème de facture manuelle de 6,600 a été corrigé avec succès dans la base production. Veuillez vérifier et confirmer.&lt;/p&gt;'),
(6107, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:50:09', 12, '2', '5'),
(6108, 'Ticket', 186, '', 0, 'Joel Wambugu (9)', '2019-05-13 17:50:09', 17, '', '2019-05-13 17:50:09'),
(6109, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-13 18:04:56', 24, '', '&lt;p&gt;Encaissement par caissier /Encaissement par caissier 2 /Encaissement par Caisse&lt;/p&gt;rn&lt;p&gt;Le montant total de ce rapport est identique à celui du rapport d\'&lt;e'),
(6110, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-13 18:04:56', 12, '2', '5'),
(6111, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-13 18:04:56', 17, '', '2019-05-13 18:04:56'),
(6112, 'Ticket', 186, '', 0, 'Isman Ali (10)', '2019-05-14 10:01:55', 12, '5', '6'),
(6113, 'Ticket', 186, '', 0, 'Isman Ali (10)', '2019-05-14 10:01:55', 16, '2019-05-14 10:01:55', '2019-05-14 10:01:55'),
(6114, 'Ticket', 186, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:01:55', 0, '', '381'),
(6115, 'Ticket', 242, '', 0, 'Isman Ali (10)', '2019-05-14 10:02:44', 12, '5', '6'),
(6116, 'Ticket', 242, '', 0, 'Isman Ali (10)', '2019-05-14 10:02:44', 16, '2019-05-14 10:02:44', '2019-05-14 10:02:44'),
(6117, 'Ticket', 242, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:02:44', 0, '', '382'),
(6118, 'Ticket', 257, '', 0, 'Isman Ali (10)', '2019-05-14 10:04:03', 12, '5', '6'),
(6119, 'Ticket', 257, '', 0, 'Isman Ali (10)', '2019-05-14 10:04:03', 16, '2019-05-14 10:04:03', '2019-05-14 10:04:03'),
(6120, 'Ticket', 257, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:04:03', 0, '', '383'),
(6121, 'Ticket', 208, '', 0, 'Isman Ali (10)', '2019-05-14 10:04:41', 12, '5', '6'),
(6122, 'Ticket', 208, '', 0, 'Isman Ali (10)', '2019-05-14 10:04:41', 16, '2019-05-14 10:04:41', '2019-05-14 10:04:41'),
(6123, 'Ticket', 208, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:04:41', 0, '', '384'),
(6124, 'Ticket', 211, '', 0, 'Isman Ali (10)', '2019-05-14 10:05:38', 12, '5', '6'),
(6125, 'Ticket', 211, '', 0, 'Isman Ali (10)', '2019-05-14 10:05:38', 16, '2019-05-14 10:05:38', '2019-05-14 10:05:38'),
(6126, 'Ticket', 211, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:05:38', 0, '', '385'),
(6127, 'Ticket', 128, '', 0, 'Isman Ali (10)', '2019-05-14 10:07:00', 12, '5', '6'),
(6128, 'Ticket', 128, '', 0, 'Isman Ali (10)', '2019-05-14 10:07:00', 16, '2019-05-14 10:07:00', '2019-05-14 10:07:00'),
(6129, 'Ticket', 128, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 10:07:00', 0, '', '386'),
(6130, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2019-05-14 11:16:14', 12, '5', '2'),
(6131, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2019-05-14 11:16:14', 17, '2019-05-13 10:50:29', 'NULL'),
(6132, 'Ticket', 198, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 11:16:14', 0, '', '387'),
(6133, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-14 11:30:57', 19, '2019-05-13 17:44:01', '2019-05-14 11:30:57'),
(6134, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-14 11:30:57', 64, 'Joel (9)', 'Isman (10)'),
(6135, 'Document', 311, 'Ticket', 15, 'Isman Ali (10)', '2019-05-14 11:30:57', 0, '', 'demande de filsan pour la résiliation et la réouverture d\'abonnement  (255)'),
(6136, 'Ticket', 255, 'Document', 15, 'Isman Ali (10)', '2019-05-14 11:30:57', 0, '', 'Document : Ticket - demande de filsan pour la résiliation et la réouverture d\'abonnement  (311)'),
(6137, 'Document', 311, '0', 20, 'Isman Ali (10)', '2019-05-14 11:30:57', 0, '', ''),
(6138, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-14 11:31:48', 12, '5', '2'),
(6139, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-14 11:31:48', 17, '2019-05-13 17:44:01', 'NULL'),
(6140, 'Ticket', 255, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 11:31:48', 0, '', '388'),
(6141, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-05-14 11:50:55', 12, '5', '2'),
(6142, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-05-14 11:50:55', 17, '2019-05-13 05:48:05', 'NULL'),
(6143, 'Ticket', 256, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-14 11:50:55', 0, '', '389'),
(6144, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-05-14 11:51:38', 19, '2019-05-14 11:50:55', '2019-05-14 11:51:38'),
(6145, 'Document', 312, 'Ticket', 15, 'Isman Ali (10)', '2019-05-14 11:51:38', 0, '', 'MESSAGERIE (message et urgent) (256)'),
(6146, 'Ticket', 256, 'Document', 15, 'Isman Ali (10)', '2019-05-14 11:51:38', 0, '', 'Document : Ticket - MESSAGERIE (message et urgent) (312)'),
(6147, 'Document', 312, '0', 20, 'Isman Ali (10)', '2019-05-14 11:51:38', 0, '', ''),
(6148, 'Ticket', 230, '', 0, 'Isman Ali (10)', '2019-05-15 09:01:46', 12, '5', '2'),
(6149, 'Ticket', 230, '', 0, 'Isman Ali (10)', '2019-05-15 09:01:46', 17, '2019-05-13 18:04:56', 'NULL'),
(6150, 'Ticket', 230, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-15 09:01:46', 0, '', '390'),
(6151, 'Ticket', 230, 'TicketFollowup', 18, 'Isman Ali (10)', '2019-05-15 09:02:21', 0, '', '390'),
(6152, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:42:12', 24, '&lt;p&gt;Encaissement par caissier /Encaissement par caissier 2 /Encaissement par Caisse&lt;/p&gt;\r\n&lt;p&gt;Le montant total de ce rapport est identique à celui du rapport d\'&lt;e', '&lt;p&gt;Oui oui c\'est très normal comme les paramètres des  rapports 1 et 3 et ceux du 2eme rapport sont différents.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Encaissement par cai'),
(6153, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:42:12', 64, 'Isman (10)', 'Joel (9)'),
(6154, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:42:12', 12, '2', '5'),
(6155, 'Ticket', 230, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:42:12', 17, '', '2019-05-15 11:42:12'),
(6156, 'TicketSatisfaction', 179, '0', 20, 'cron_createinquest', '2019-05-15 11:42:13', 0, '', ''),
(6157, 'TicketSatisfaction', 180, '0', 20, 'cron_createinquest', '2019-05-15 11:42:13', 0, '', ''),
(6158, 'Document', 313, '0', 20, 'Joel Wambugu (9)', '2019-05-15 11:49:30', 0, '', ''),
(6159, 'Ticket', 256, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-05-15 11:49:30', 0, '', '391'),
(6160, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:50:49', 24, '&lt;p&gt;Le problème a été résolu dans la base test. Merci de vérifier et confirmer.&lt;/p&gt;\r\n&lt;p&gt; &lt;/p&gt;\r\n&lt;p&gt;Selon le développement du menu, la partie message rep', '&lt;p&gt;Il faut absolument rensigner les premiers champs ainsi que une fourchette de date.&lt;/p&gt;rn&lt;p&gt;Le problème a été résolu dans la base test. Merci de vérifier et con'),
(6161, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:50:49', 12, '2', '5'),
(6162, 'Ticket', 256, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:50:49', 17, '', '2019-05-15 11:50:49'),
(6163, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:53:29', 24, '&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé dans la base test et production. Veuillez lancer le rapport en excel et ensuite le convertir en PDF puis confirmer.&lt;/p&', '&lt;p&gt;Confirmation donnee par Abas le 15.05.2019&lt;/p&gt;rn&lt;p&gt;Le rapport de l’analyse des dettes a été corrigé dans la base test et production. Veuillez lancer le rapport'),
(6164, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:53:29', 64, 'Isman (10)', 'Joel (9)'),
(6165, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:53:29', 12, '2', '5'),
(6166, 'Ticket', 198, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:53:29', 17, '', '2019-05-15 11:53:29'),
(6167, 'Document', 314, '0', 20, 'Joel Wambugu (9)', '2019-05-15 11:58:48', 0, '', ''),
(6168, 'Ticket', 255, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-05-15 11:58:48', 0, '', '392'),
(6169, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:59:06', 24, '&lt;p&gt;Une nouvelle colonne ‘utilisateur’ a été créé dans la base test. Merci de vérifier et confirmer.&lt;/p&gt;', '&lt;p&gt;La colonne est bien la ABAS ET Equipe. Merci de reverifier.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn&lt;p&gt;Une nouvelle colonne ‘utilisateur’ a été créé dans la base test. Merc'),
(6170, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:59:06', 12, '2', '5'),
(6171, 'Ticket', 255, '', 0, 'Joel Wambugu (9)', '2019-05-15 11:59:06', 17, '', '2019-05-15 11:59:06'),
(6172, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-16 09:05:59', 12, '5', '6'),
(6173, 'Ticket', 255, '', 0, 'Isman Ali (10)', '2019-05-16 09:05:59', 16, '2019-05-16 09:05:59', '2019-05-16 09:05:59'),
(6174, 'Ticket', 255, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-16 09:05:59', 0, '', '393'),
(6175, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2019-05-16 09:06:48', 12, '5', '6'),
(6176, 'Ticket', 198, '', 0, 'Isman Ali (10)', '2019-05-16 09:06:48', 16, '2019-05-16 09:06:48', '2019-05-16 09:06:48'),
(6177, 'Ticket', 198, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-16 09:06:48', 0, '', '394'),
(6178, 'Ticket', 230, '', 0, 'Isman Ali (10)', '2019-05-16 11:25:49', 12, '5', '6'),
(6179, 'Ticket', 230, '', 0, 'Isman Ali (10)', '2019-05-16 11:25:49', 16, '2019-05-16 11:25:49', '2019-05-16 11:25:49'),
(6180, 'Ticket', 230, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-16 11:25:49', 0, '', '395'),
(6181, 'TicketSatisfaction', 181, '0', 20, 'cron_createinquest', '2019-05-21 05:34:35', 0, '', ''),
(6182, 'TicketSatisfaction', 182, '0', 20, 'cron_createinquest', '2019-05-21 05:34:35', 0, '', ''),
(6183, 'TicketSatisfaction', 183, '0', 20, 'cron_createinquest', '2019-05-21 05:34:35', 0, '', ''),
(6184, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-05-21 07:46:48', 12, '5', '6'),
(6185, 'Ticket', 256, '', 0, 'Isman Ali (10)', '2019-05-21 07:46:48', 16, '2019-05-21 07:46:48', '2019-05-21 07:46:48'),
(6186, 'Ticket', 256, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-21 07:46:48', 0, '', '396'),
(6187, 'Document', 315, '0', 20, 'Isman Ali (10)', '2019-05-23 10:34:54', 0, '', ''),
(6188, 'Document', 315, 'Ticket', 15, 'Isman Ali (10)', '2019-05-23 10:34:54', 0, '', 'probleme de numero de compteur  (258)'),
(6189, 'Ticket', 258, 'Document', 15, 'Isman Ali (10)', '2019-05-23 10:34:54', 0, '', 'Document ticket 258 (315)'),
(6190, 'Ticket', 258, 'User', 15, 'Isman Ali (10)', '2019-05-23 10:34:54', 0, '', 'Isman Ali (10)'),
(6191, 'Ticket', 258, '0', 20, 'Isman Ali (10)', '2019-05-23 10:34:54', 0, '', ''),
(6192, 'Document', 316, '0', 20, 'Isman Ali (10)', '2019-05-23 10:45:04', 0, '', ''),
(6193, 'Document', 316, 'Ticket', 15, 'Isman Ali (10)', '2019-05-23 10:45:04', 0, '', 'creation d\'abonnement  (259)'),
(6194, 'Ticket', 259, 'Document', 15, 'Isman Ali (10)', '2019-05-23 10:45:04', 0, '', 'Document ticket 259 (316)'),
(6195, 'Ticket', 259, 'User', 15, 'Isman Ali (10)', '2019-05-23 10:45:04', 0, '', 'Isman Ali (10)'),
(6196, 'Ticket', 259, '0', 20, 'Isman Ali (10)', '2019-05-23 10:45:04', 0, '', ''),
(6197, 'Ticket', 259, 'User', 15, 'Joel Wambugu (9)', '2019-05-24 07:19:37', 0, '', 'Joel Wambugu (9)'),
(6198, 'Ticket', 259, '', 0, 'Joel Wambugu (9)', '2019-05-24 07:19:37', 150, '0', '74545'),
(6199, 'Ticket', 259, 'User', 15, 'Joel Wambugu (9)', '2019-05-24 07:19:37', 0, '', 'Michael (12)'),
(6200, 'Ticket', 259, '', 0, 'Joel Wambugu (9)', '2019-05-24 07:19:37', 12, '1', '2'),
(6201, 'Ticket', 259, '', 0, 'Joel Wambugu (9)', '2019-05-24 07:19:37', 64, 'Isman (10)', 'Joel (9)'),
(6202, 'Ticket', 258, 'User', 15, 'Joel Wambugu (9)', '2019-05-24 08:03:47', 0, '', 'Joel Wambugu (9)'),
(6203, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-24 08:03:47', 150, '0', '81884'),
(6204, 'Ticket', 258, 'User', 15, 'Joel Wambugu (9)', '2019-05-24 08:03:47', 0, '', 'Michael (12)'),
(6205, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-24 08:03:47', 12, '1', '2'),
(6206, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-24 08:03:47', 64, 'Isman (10)', 'Joel (9)'),
(6207, 'TicketSatisfaction', 184, '0', 20, 'cron_createinquest', '2019-05-24 08:08:54', 0, '', ''),
(6208, 'TicketSatisfaction', 185, '0', 20, 'cron_createinquest', '2019-05-24 08:08:54', 0, '', ''),
(6209, 'Document', 317, '0', 20, 'Isman Ali (10)', '2019-05-26 07:01:04', 0, '', ''),
(6210, 'Document', 317, 'Ticket', 15, 'Isman Ali (10)', '2019-05-26 07:01:04', 0, '', 'Anomalie sur le facture de résiliation (260)'),
(6211, 'Ticket', 260, 'Document', 15, 'Isman Ali (10)', '2019-05-26 07:01:04', 0, '', 'Document ticket 260 (317)'),
(6212, 'Ticket', 260, 'User', 15, 'Isman Ali (10)', '2019-05-26 07:01:04', 0, '', 'Isman Ali (10)'),
(6213, 'Ticket', 260, '0', 20, 'Isman Ali (10)', '2019-05-26 07:01:04', 0, '', ''),
(6214, 'Ticket', 239, '', 0, 'cron_closeticket', '2019-05-29 09:18:03', 12, '5', '6'),
(6215, 'Ticket', 239, '', 0, 'cron_closeticket', '2019-05-29 09:18:03', 16, '', '2019-05-29 09:18:03'),
(6216, 'Ticket', 260, 'User', 15, 'Joel Wambugu (9)', '2019-05-29 12:15:46', 0, '', 'Joel Wambugu (9)'),
(6217, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:15:46', 150, '0', '279129'),
(6218, 'Ticket', 260, 'User', 15, 'Joel Wambugu (9)', '2019-05-29 12:15:46', 0, '', 'Michael (12)'),
(6219, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:15:46', 12, '1', '2'),
(6220, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:15:46', 64, 'Isman (10)', 'Joel (9)'),
(6221, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:26:58', 24, '', '&lt;p&gt;Le problème de compteur a été résolu et il est maintenant possible d\'émettre et poser les compteurs.&lt;/p&gt;'),
(6222, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:26:58', 12, '2', '5'),
(6223, 'Ticket', 258, '', 0, 'Joel Wambugu (9)', '2019-05-29 12:26:58', 17, '', '2019-05-29 12:26:58'),
(6224, 'Ticket', 258, '', 0, 'Isman Ali (10)', '2019-05-30 07:20:47', 12, '5', '6'),
(6225, 'Ticket', 258, '', 0, 'Isman Ali (10)', '2019-05-30 07:20:47', 16, '2019-05-30 07:20:47', '2019-05-30 07:20:47'),
(6226, 'Ticket', 258, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-05-30 07:20:47', 0, '', '397'),
(6227, 'TicketSatisfaction', 186, '0', 20, 'cron_createinquest', '2019-06-02 11:18:26', 0, '', ''),
(6228, 'TicketSatisfaction', 187, '0', 20, 'cron_createinquest', '2019-06-02 11:18:26', 0, '', ''),
(6229, 'Document', 318, '0', 20, 'Isman Ali (10)', '2019-06-10 12:09:33', 0, '', ''),
(6230, 'Document', 318, 'Ticket', 15, 'Isman Ali (10)', '2019-06-10 12:09:33', 0, '', 'Anomalie de réouverture d abonnes,donc il fait de doublant. (261)'),
(6231, 'Ticket', 261, 'Document', 15, 'Isman Ali (10)', '2019-06-10 12:09:33', 0, '', 'Document ticket 261 (318)'),
(6232, 'Ticket', 261, 'User', 15, 'Isman Ali (10)', '2019-06-10 12:09:33', 0, '', 'Isman Ali (10)'),
(6233, 'Ticket', 261, '0', 20, 'Isman Ali (10)', '2019-06-10 12:09:33', 0, '', ''),
(6234, 'Ticket', 261, 'User', 15, 'Joel Wambugu (9)', '2019-06-11 06:07:41', 0, '', 'Joel Wambugu (9)'),
(6235, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-11 06:07:41', 150, '0', '65626'),
(6236, 'Ticket', 261, 'User', 15, 'Joel Wambugu (9)', '2019-06-11 06:07:41', 0, '', 'Ezekiel (13)'),
(6237, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-11 06:07:41', 12, '1', '2'),
(6238, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-11 06:07:41', 64, 'Isman (10)', 'Joel (9)'),
(6239, 'TicketSatisfaction', 188, '0', 20, 'cron_createinquest', '2019-06-17 06:59:48', 0, '', ''),
(6240, 'TicketSatisfaction', 189, '0', 20, 'cron_createinquest', '2019-06-17 06:59:48', 0, '', ''),
(6241, 'TicketSatisfaction', 190, '0', 20, 'cron_createinquest', '2019-06-17 06:59:48', 0, '', ''),
(6242, 'Document', 319, '0', 20, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', ''),
(6243, 'Document', 319, 'Ticket', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Encaissement de virement  (262)'),
(6244, 'Ticket', 262, 'Document', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Document ticket 262 (319)'),
(6245, 'Document', 320, '0', 20, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', ''),
(6246, 'Document', 320, 'Ticket', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Encaissement de virement  (262)'),
(6247, 'Ticket', 262, 'Document', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Document ticket 262 (320)'),
(6248, 'Document', 321, '0', 20, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', ''),
(6249, 'Document', 321, 'Ticket', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Encaissement de virement  (262)'),
(6250, 'Ticket', 262, 'Document', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Document ticket 262 (321)'),
(6251, 'Ticket', 262, 'User', 15, 'Isman Ali (10)', '2019-06-17 07:12:00', 0, '', 'Isman Ali (10)'),
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(6253, 'Document', 322, '0', 20, 'Isman Ali (10)', '2019-06-17 07:24:09', 0, '', ''),
(6254, 'Document', 322, 'Ticket', 15, 'Isman Ali (10)', '2019-06-17 07:24:09', 0, '', 'Probleme de solde  (263)'),
(6255, 'Ticket', 263, 'Document', 15, 'Isman Ali (10)', '2019-06-17 07:24:09', 0, '', 'Document ticket 263 (322)'),
(6256, 'Ticket', 263, 'User', 15, 'Isman Ali (10)', '2019-06-17 07:24:09', 0, '', 'Isman Ali (10)'),
(6257, 'Ticket', 263, '0', 20, 'Isman Ali (10)', '2019-06-17 07:24:09', 0, '', ''),
(6258, 'Ticket', 262, '', 0, 'Joel Wambugu (9)', '2019-06-17 09:06:01', 150, '0', '7553'),
(6259, 'Ticket', 262, '', 0, 'Joel Wambugu (9)', '2019-06-17 09:06:01', 64, 'Isman (10)', 'Joel (9)'),
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(6265, 'Document', 323, 'Ticket', 15, 'Isman Ali (10)', '2019-06-19 07:51:43', 0, '', 'probleme de solde de compte  (264)'),
(6266, 'Ticket', 264, 'Document', 15, 'Isman Ali (10)', '2019-06-19 07:51:43', 0, '', 'Document ticket 264 (323)'),
(6267, 'Ticket', 264, 'User', 15, 'Isman Ali (10)', '2019-06-19 07:51:43', 0, '', 'Isman Ali (10)'),
(6268, 'Ticket', 264, '0', 20, 'Isman Ali (10)', '2019-06-19 07:51:43', 0, '', ''),
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(6270, 'Ticket', 262, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:07:36', 12, '1', '4'),
(6271, 'Ticket', 262, 'Group', 15, 'Joel Wambugu (9)', '2019-06-20 05:07:53', 0, '', 'Onead Admin (2)'),
(6272, 'Ticket', 264, 'User', 15, 'Joel Wambugu (9)', '2019-06-20 05:27:09', 0, '', 'Joel Wambugu (9)'),
(6273, 'Ticket', 264, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:27:09', 150, '0', '78054'),
(6274, 'Ticket', 264, 'User', 15, 'Joel Wambugu (9)', '2019-06-20 05:27:09', 0, '', 'Ezekiel (13)'),
(6275, 'Ticket', 264, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:27:09', 12, '1', '2'),
(6276, 'Ticket', 264, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:27:09', 64, 'Isman (10)', 'Joel (9)'),
(6277, 'Ticket', 263, 'User', 15, 'Joel Wambugu (9)', '2019-06-20 05:28:26', 0, '', 'Joel Wambugu (9)'),
(6278, 'Ticket', 263, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:28:26', 150, '0', '252977'),
(6279, 'Ticket', 263, 'User', 15, 'Joel Wambugu (9)', '2019-06-20 05:28:26', 0, '', 'Ezekiel (13)'),
(6280, 'Ticket', 263, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:28:26', 12, '1', '2'),
(6281, 'Ticket', 263, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:28:26', 64, 'Isman (10)', 'Joel (9)'),
(6282, 'Ticket', 260, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-06-20 05:56:50', 0, '', '401'),
(6283, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2019-06-20 05:57:08', 12, '2', '4'),
(6284, 'Ticket', 260, 'Group', 15, 'Joel Wambugu (9)', '2019-06-20 05:57:48', 0, '', 'Onead Admin (2)'),
(6285, 'Ticket', 260, 'User', 16, 'Joel Wambugu (9)', '2019-06-20 05:57:55', 0, 'Michael (12)', ''),
(6286, 'TicketSatisfaction', 191, '0', 20, 'cron_createinquest', '2019-06-20 07:06:00', 0, '', ''),
(6287, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-20 07:08:14', 24, '', '&lt;p&gt; Nous avons fait des corrections sur le rapport. Veuillez tester et confirmer pour faciliter le déploiement dans la base production.&lt;/p&gt;'),
(6288, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-20 07:08:14', 12, '2', '5'),
(6289, 'Ticket', 261, '', 0, 'Joel Wambugu (9)', '2019-06-20 07:08:14', 17, '', '2019-06-20 07:08:14'),
(6290, 'Document', 324, '0', 20, 'Isman Ali (10)', '2019-06-20 07:42:57', 0, '', ''),
(6291, 'Document', 324, 'Ticket', 15, 'Isman Ali (10)', '2019-06-20 07:42:57', 0, '', 'Beug de menu modifier periodique (265)'),
(6292, 'Ticket', 265, 'Document', 15, 'Isman Ali (10)', '2019-06-20 07:42:57', 0, '', 'Document ticket 265 (324)'),
(6293, 'Ticket', 265, 'User', 15, 'Isman Ali (10)', '2019-06-20 07:42:57', 0, '', 'Isman Ali (10)'),
(6294, 'Ticket', 265, '0', 20, 'Isman Ali (10)', '2019-06-20 07:42:57', 0, '', ''),
(6295, 'Ticket', 265, 'User', 15, 'Joel Wambugu (9)', '2019-06-21 05:31:32', 0, '', 'Joel Wambugu (9)'),
(6296, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-21 05:31:32', 150, '0', '78688'),
(6297, 'Ticket', 265, 'User', 15, 'Joel Wambugu (9)', '2019-06-21 05:31:32', 0, '', 'Ezekiel (13)'),
(6298, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-21 05:31:32', 12, '1', '2'),
(6299, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-21 05:31:32', 64, 'Isman (10)', 'Joel (9)'),
(6300, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-28 05:14:22', 24, '', '&lt;p&gt;Menu déjà modifié et nouvelle version déployée dans la base production.&lt;/p&gt;'),
(6301, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-28 05:14:22', 12, '2', '5'),
(6302, 'Ticket', 265, '', 0, 'Joel Wambugu (9)', '2019-06-28 05:14:22', 17, '', '2019-06-28 05:14:22'),
(6303, 'Document', 325, '0', 20, 'Isman Ali (10)', '2019-06-30 09:22:34', 0, '', ''),
(6304, 'Document', 325, 'Ticket', 15, 'Isman Ali (10)', '2019-06-30 09:22:34', 0, '', 'Problème de solde. (266)'),
(6305, 'Ticket', 266, 'Document', 15, 'Isman Ali (10)', '2019-06-30 09:22:34', 0, '', 'Document ticket 266 (325)'),
(6306, 'Ticket', 266, 'User', 15, 'Isman Ali (10)', '2019-06-30 09:22:34', 0, '', 'Isman Ali (10)'),
(6307, 'Ticket', 266, '0', 20, 'Isman Ali (10)', '2019-06-30 09:22:34', 0, '', ''),
(6308, 'Document', 326, '0', 20, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', ''),
(6309, 'Document', 326, 'Ticket', 15, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', 'Probleme d\'index (267)'),
(6310, 'Ticket', 267, 'Document', 15, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', 'Document ticket 267 (326)'),
(6311, 'Document', 327, '0', 20, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', ''),
(6312, 'Document', 327, 'Ticket', 15, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', 'Probleme d\'index (267)'),
(6313, 'Ticket', 267, 'Document', 15, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', 'Document ticket 267 (327)'),
(6314, 'Ticket', 267, 'User', 15, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', 'Isman Ali (10)'),
(6315, 'Ticket', 267, '0', 20, 'Isman Ali (10)', '2019-07-01 09:00:01', 0, '', ''),
(6316, 'Ticket', 267, 'User', 15, 'Joel Wambugu (9)', '2019-07-02 11:34:29', 0, '', 'Joel Wambugu (9)'),
(6317, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:34:29', 150, '0', '95898'),
(6318, 'Ticket', 267, 'User', 15, 'Joel Wambugu (9)', '2019-07-02 11:34:29', 0, '', 'Michael (12)'),
(6319, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:34:29', 12, '1', '2'),
(6320, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:34:29', 64, 'Isman (10)', 'Joel (9)'),
(6321, 'Ticket', 266, 'User', 15, 'Joel Wambugu (9)', '2019-07-02 11:35:56', 0, '', 'Joel Wambugu (9)'),
(6322, 'Ticket', 266, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:35:56', 150, '0', '181242'),
(6323, 'Ticket', 266, 'User', 15, 'Joel Wambugu (9)', '2019-07-02 11:35:56', 0, '', 'Ezekiel (13)'),
(6324, 'Ticket', 266, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:35:56', 12, '1', '2'),
(6325, 'Ticket', 266, '', 0, 'Joel Wambugu (9)', '2019-07-02 11:35:56', 64, 'Isman (10)', 'Joel (9)'),
(6326, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-07-03 05:50:45', 12, '2', '1'),
(6327, 'Ticket', 267, 'User', 16, 'Joel Wambugu (9)', '2019-07-03 05:50:45', 0, 'Michael (12)', ''),
(6328, 'Ticket', 267, 'Group', 15, 'Joel Wambugu (9)', '2019-07-03 05:51:50', 0, '', 'Onead Admin (2)'),
(6329, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-07-03 05:51:50', 12, '1', '4'),
(6330, 'Ticket', 206, '', 0, 'Joel Wambugu (9)', '2019-07-03 08:55:35', 24, '', '&lt;p&gt;Sur les encaissements faits le 25.10.2018, il n\'y aucun encaissement du montant mentionné.&lt;/p&gt;rn&lt;p&gt;Voir copie d\'écran pour référence.&lt;/p&gt;rn&lt;p&gt; &lt;'),
(6331, 'Ticket', 206, '', 0, 'Joel Wambugu (9)', '2019-07-03 08:55:35', 12, '2', '5'),
(6332, 'Ticket', 206, '', 0, 'Joel Wambugu (9)', '2019-07-03 08:55:35', 17, '', '2019-07-03 08:55:35'),
(6333, 'Ticket', 267, '', 0, 'Isman Ali (10)', '2019-07-03 09:00:03', 12, '4', '2'),
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(6335, 'Document', 328, '0', 20, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', ''),
(6336, 'Ticket', 267, '', 0, 'Isman Ali (10)', '2019-07-03 09:00:38', 19, '2019-07-03 09:00:03', '2019-07-03 09:00:38'),
(6337, 'Document', 328, 'Ticket', 15, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', 'Probleme d\'index (267)'),
(6338, 'Ticket', 267, 'Document', 15, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', 'ticket111.jpg (328)'),
(6339, 'Document', 329, '0', 20, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', ''),
(6340, 'Document', 329, 'Ticket', 15, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', 'Probleme d\'index (267)'),
(6341, 'Ticket', 267, 'Document', 15, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', 'TICKET1111.jpg (329)'),
(6342, 'Ticket', 267, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-07-03 09:00:38', 0, '', '403'),
(6343, 'Document', 330, '0', 20, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', ''),
(6344, 'Document', 330, 'Ticket', 15, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', 'facture manuelle (268)'),
(6345, 'Ticket', 268, 'Document', 15, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', 'Document ticket 268 (330)'),
(6346, 'Document', 331, '0', 20, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', ''),
(6347, 'Document', 331, 'Ticket', 15, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', 'facture manuelle (268)'),
(6348, 'Ticket', 268, 'Document', 15, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', 'Document ticket 268 (331)'),
(6349, 'Ticket', 268, 'User', 15, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', 'Isman Ali (10)'),
(6350, 'Ticket', 268, '0', 20, 'Isman Ali (10)', '2019-07-10 08:40:06', 0, '', ''),
(6351, 'Ticket', 268, 'User', 15, 'Joel Wambugu (9)', '2019-07-15 17:07:06', 0, '', 'Joel Wambugu (9)'),
(6352, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-07-15 17:07:06', 150, '0', '463394'),
(6353, 'Ticket', 268, 'User', 15, 'Joel Wambugu (9)', '2019-07-15 17:07:06', 0, '', 'Michael (12)'),
(6354, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-07-15 17:07:06', 12, '1', '2'),
(6355, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-07-15 17:07:06', 64, 'Isman (10)', 'Joel (9)'),
(6356, 'Document', 332, '0', 20, 'Isman Ali (10)', '2019-07-17 09:45:46', 0, '', ''),
(6357, 'Document', 332, 'Ticket', 15, 'Isman Ali (10)', '2019-07-17 09:45:46', 0, '', 'doublant au résiliation  (269)'),
(6358, 'Ticket', 269, 'Document', 15, 'Isman Ali (10)', '2019-07-17 09:45:46', 0, '', 'Document ticket 269 (332)'),
(6359, 'Ticket', 269, 'User', 15, 'Isman Ali (10)', '2019-07-17 09:45:46', 0, '', 'Isman Ali (10)'),
(6360, 'Ticket', 269, '0', 20, 'Isman Ali (10)', '2019-07-17 09:45:46', 0, '', ''),
(6361, 'Ticket', 269, '', 0, 'Isman Ali (10)', '2019-07-17 09:48:15', 19, '2019-07-17 09:45:46', '2019-07-17 09:48:15'),
(6362, 'Document', 333, 'Ticket', 15, 'Isman Ali (10)', '2019-07-17 09:48:15', 0, '', 'doublant au résiliation  (269)'),
(6363, 'Ticket', 269, 'Document', 15, 'Isman Ali (10)', '2019-07-17 09:48:15', 0, '', 'Document : Ticket - doublant au résiliation  (333)'),
(6364, 'Document', 333, '0', 20, 'Isman Ali (10)', '2019-07-17 09:48:15', 0, '', ''),
(6365, 'Document', 334, '0', 20, 'Isman Ali (10)', '2019-07-17 09:51:04', 0, '', '');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(6366, 'Document', 334, 'Ticket', 15, 'Isman Ali (10)', '2019-07-17 09:51:04', 0, '', 'erreur dans l\\\\\\\\\\\\\'echeance  (270)'),
(6367, 'Ticket', 270, 'Document', 15, 'Isman Ali (10)', '2019-07-17 09:51:04', 0, '', 'Document ticket 270 (334)'),
(6368, 'Ticket', 270, 'User', 15, 'Isman Ali (10)', '2019-07-17 09:51:04', 0, '', 'Isman Ali (10)'),
(6369, 'Ticket', 270, '0', 20, 'Isman Ali (10)', '2019-07-17 09:51:04', 0, '', ''),
(6370, 'Ticket', 270, '', 0, 'Isman Ali (10)', '2019-07-17 09:54:30', 21, '&lt;p&gt;Erreur d\'echancier le systeme n\'as pas traiter l\'echancier en complets&lt;/p&gt;', '&lt;p&gt;Erreur d\'echancier le systeme n\'as pas traiter l\'echance  en complets .&lt;/p&gt;&lt;p&gt;on vois pas les 20 échéances  effectuer  dans le portefeuille veuillez chequer ce'),
(6371, 'Ticket', 270, '', 0, 'Isman Ali (10)', '2019-07-17 09:55:05', 1, 'erreur dans l\\\\\\\\\\\\\'echeance ', 'erreur dans lecheance '),
(6372, 'Ticket', 270, '', 0, 'Isman Ali (10)', '2019-07-17 09:55:05', 21, '&lt;p&gt;Erreur d\'echancier le systeme n\'as pas traiter l\'echance  en complets .&lt;/p&gt;&lt;p&gt;on vois pas les 20 échéances  effectuer  dans le portefeuille veuillez chequer ce', '&lt;p&gt;Erreur d\'echancier le systeme n\'as pas traiter l\'echance  en complets .&lt;/p&gt;n&lt;p&gt;on vois pas les 20 échéances  effectuer  dans le portefeuille veuillez chequer c'),
(6373, 'Document', 335, '0', 20, 'Isman Ali (10)', '2019-07-17 10:01:52', 0, '', ''),
(6374, 'Document', 335, 'Ticket', 15, 'Isman Ali (10)', '2019-07-17 10:01:52', 0, '', 'erreur du duplicata  (271)'),
(6375, 'Ticket', 271, 'Document', 15, 'Isman Ali (10)', '2019-07-17 10:01:52', 0, '', 'Document ticket 271 (335)'),
(6376, 'Ticket', 271, 'User', 15, 'Isman Ali (10)', '2019-07-17 10:01:52', 0, '', 'Isman Ali (10)'),
(6377, 'Ticket', 271, '0', 20, 'Isman Ali (10)', '2019-07-17 10:01:52', 0, '', ''),
(6378, 'Document', 336, '0', 20, 'Isman Ali (10)', '2019-07-17 10:05:13', 0, '', ''),
(6379, 'Document', 336, 'Ticket', 15, 'Isman Ali (10)', '2019-07-17 10:05:13', 0, '', 'reouverture (272)'),
(6380, 'Ticket', 272, 'Document', 15, 'Isman Ali (10)', '2019-07-17 10:05:13', 0, '', 'Document ticket 272 (336)'),
(6381, 'Ticket', 272, 'User', 15, 'Isman Ali (10)', '2019-07-17 10:05:13', 0, '', 'Isman Ali (10)'),
(6382, 'Ticket', 272, '0', 20, 'Isman Ali (10)', '2019-07-17 10:05:13', 0, '', ''),
(6383, 'Ticket', 269, 'User', 15, 'Joel Wambugu (9)', '2019-07-19 13:38:17', 0, '', 'Joel Wambugu (9)'),
(6384, 'Ticket', 269, 'User', 15, 'Joel Wambugu (9)', '2019-07-19 13:38:17', 0, '', 'Michael (12)'),
(6385, 'Ticket', 269, '', 0, 'Joel Wambugu (9)', '2019-07-19 13:38:17', 12, '1', '2'),
(6386, 'Ticket', 269, '', 0, 'Joel Wambugu (9)', '2019-07-19 13:38:17', 64, 'Isman (10)', 'Joel (9)'),
(6387, 'Ticket', 272, 'User', 15, 'Joel Wambugu (9)', '2019-07-19 14:23:40', 0, '', 'Joel Wambugu (9)'),
(6388, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-07-19 14:23:40', 150, '0', '188433'),
(6389, 'Ticket', 272, 'User', 15, 'Joel Wambugu (9)', '2019-07-19 14:23:40', 0, '', 'Ezekiel (13)'),
(6390, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-07-19 14:23:40', 12, '1', '2'),
(6391, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-07-19 14:23:40', 64, 'Isman (10)', 'Joel (9)'),
(6392, 'Ticket', 271, 'User', 15, 'Joel Wambugu (9)', '2019-07-21 21:20:16', 0, '', 'Joel Wambugu (9)'),
(6393, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-07-21 21:20:16', 150, '0', '386505'),
(6394, 'Ticket', 271, 'User', 15, 'Joel Wambugu (9)', '2019-07-21 21:20:16', 0, '', 'Ezekiel (13)'),
(6395, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-07-21 21:20:16', 12, '1', '2'),
(6396, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-07-21 21:20:16', 64, 'Isman (10)', 'Joel (9)'),
(6397, 'Ticket', 270, 'User', 15, 'Joel Wambugu (9)', '2019-07-21 21:22:53', 0, '', 'Joel Wambugu (9)'),
(6398, 'Ticket', 270, 'User', 15, 'Joel Wambugu (9)', '2019-07-21 21:22:53', 0, '', 'Ezekiel (13)'),
(6399, 'Ticket', 270, '', 0, 'Joel Wambugu (9)', '2019-07-21 21:22:53', 12, '1', '2'),
(6400, 'Ticket', 270, '', 0, 'Joel Wambugu (9)', '2019-07-21 21:22:53', 64, 'Isman (10)', 'Joel (9)'),
(6401, 'Ticket', 261, '', 0, 'cron_closeticket', '2019-07-31 08:17:31', 12, '5', '6'),
(6402, 'Ticket', 261, '', 0, 'cron_closeticket', '2019-07-31 08:17:31', 16, '', '2019-07-31 08:17:31'),
(6403, 'Ticket', 265, '', 0, 'cron_closeticket', '2019-07-31 08:17:31', 12, '5', '6'),
(6404, 'Ticket', 265, '', 0, 'cron_closeticket', '2019-07-31 08:17:31', 16, '', '2019-07-31 08:17:31'),
(6405, 'TicketSatisfaction', 192, '0', 20, 'cron_createinquest', '2019-08-05 11:20:22', 0, '', ''),
(6406, 'TicketSatisfaction', 193, '0', 20, 'cron_createinquest', '2019-08-05 11:20:22', 0, '', ''),
(6407, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:21:28', 24, '', '&lt;p&gt;Le rapport a été corrigé dans la base test merci de tester et confirmer.&lt;/p&gt;'),
(6408, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:21:28', 12, '2', '5'),
(6409, 'Ticket', 272, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:21:28', 17, '', '2019-08-05 11:21:28'),
(6410, 'Ticket', 270, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:29:07', 24, '', '&lt;p&gt;Le compte de Mahad a été corrigé directement dans la base production.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(6411, 'Ticket', 270, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:29:07', 12, '2', '5'),
(6412, 'Ticket', 270, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:29:07', 17, '', '2019-08-05 11:29:07'),
(6413, 'Ticket', 269, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:44:04', 24, '', '&lt;p&gt;Ce problème a été déjà résolu. Merci de nous informer si vous avez des cas qui se reproduisent.&lt;/p&gt;'),
(6414, 'Ticket', 269, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:44:04', 12, '2', '5'),
(6415, 'Ticket', 269, '', 0, 'Joel Wambugu (9)', '2019-08-05 11:44:04', 17, '', '2019-08-05 11:44:04'),
(6416, 'Ticket', 206, '', 0, 'cron_closeticket', '2019-08-08 06:38:51', 12, '5', '6'),
(6417, 'Ticket', 206, '', 0, 'cron_closeticket', '2019-08-08 06:38:51', 16, '', '2019-08-08 06:38:51'),
(6418, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-08-11 14:10:40', 24, '', '&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5d5021b1a8ac44.69684115\" src=\"blob:http://www.sulisea.com/d385dbdb-856d-444d-bbe6-c08d3e0e7a3d\" width=\"270.7762711864407\" height=\"151\" /&gt;'),
(6419, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-08-11 14:10:40', 12, '2', '5'),
(6420, 'Ticket', 271, '', 0, 'Joel Wambugu (9)', '2019-08-11 14:10:40', 17, '', '2019-08-11 14:10:40'),
(6421, 'TicketSatisfaction', 194, '0', 20, 'cron_createinquest', '2019-08-21 12:55:05', 0, '', ''),
(6422, 'Ticket', 262, '', 0, 'Houssein Ali (7)', '2019-09-15 07:25:47', 21, '&lt;p&gt;Dans le menu encaissement de virement, y\'a pas le bouton  pour 4 imprimé \" le reçu, veuillez rajouter le bouton \" imprimer \" comme celui de d\'encaissement normal &lt;/p&gt', '&lt;p&gt;Dans le menu encaissement de virement, y\'a pas le bouton  pour  imprimé le reçu, veuillez rajouter le bouton \" imprimer \" comme celui de d\'encaissement normal &lt;/p&gt;'),
(6423, 'Ticket', 262, '', 0, 'Houssein Ali (7)', '2019-09-15 07:25:47', 64, 'Joel (9)', 'Houssein Ali (7)'),
(6424, 'Ticket', 217, '', 0, 'Houssein Ali (7)', '2019-09-15 07:28:19', 12, '2', '5'),
(6425, 'Ticket', 217, '', 0, 'Houssein Ali (7)', '2019-09-15 07:28:19', 64, 'Joel (9)', 'Houssein Ali (7)'),
(6426, 'Ticket', 217, '', 0, 'Houssein Ali (7)', '2019-09-15 07:28:19', 17, '', '2019-09-15 07:28:19'),
(6427, 'Ticket', 259, '', 0, 'Houssein Ali (7)', '2019-09-15 07:36:06', 12, '2', '5'),
(6428, 'Ticket', 259, '', 0, 'Houssein Ali (7)', '2019-09-15 07:36:06', 64, 'Joel (9)', 'Houssein Ali (7)'),
(6429, 'Ticket', 259, '', 0, 'Houssein Ali (7)', '2019-09-15 07:36:06', 17, '', '2019-09-15 07:36:06'),
(6430, 'Ticket', 268, '', 0, 'Houssein Ali (7)', '2019-09-15 07:38:50', 12, '2', '5'),
(6431, 'Ticket', 268, '', 0, 'Houssein Ali (7)', '2019-09-15 07:38:50', 64, 'Joel (9)', 'Houssein Ali (7)'),
(6432, 'Ticket', 268, '', 0, 'Houssein Ali (7)', '2019-09-15 07:38:50', 17, '', '2019-09-15 07:38:50'),
(6433, 'Ticket', 269, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 12, '5', '6'),
(6434, 'Ticket', 269, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 16, '', '2019-09-25 07:01:41'),
(6435, 'Ticket', 270, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 12, '5', '6'),
(6436, 'Ticket', 270, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 16, '', '2019-09-25 07:01:41'),
(6437, 'Ticket', 271, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 12, '5', '6'),
(6438, 'Ticket', 271, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 16, '', '2019-09-25 07:01:41'),
(6439, 'Ticket', 272, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 12, '5', '6'),
(6440, 'Ticket', 272, '', 0, 'cron_closeticket', '2019-09-25 07:01:41', 16, '', '2019-09-25 07:01:41'),
(6441, 'TicketSatisfaction', 195, '0', 20, 'cron_createinquest', '2019-09-26 05:56:48', 0, '', ''),
(6442, 'Ticket', 268, '', 0, 'Isman Ali (10)', '2019-09-26 06:03:13', 12, '5', '2'),
(6443, 'Ticket', 268, '', 0, 'Isman Ali (10)', '2019-09-26 06:03:13', 17, '2019-09-15 07:38:50', 'NULL'),
(6444, 'Ticket', 268, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-09-26 06:03:13', 0, '', '404'),
(6445, 'Ticket', 259, '', 0, 'Isman Ali (10)', '2019-09-26 06:04:26', 12, '5', '6'),
(6446, 'Ticket', 259, '', 0, 'Isman Ali (10)', '2019-09-26 06:04:26', 16, '2019-09-26 06:04:26', '2019-09-26 06:04:26'),
(6447, 'Ticket', 259, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-09-26 06:04:26', 0, '', '405'),
(6448, 'Ticket', 217, '', 0, 'Isman Ali (10)', '2019-09-26 06:05:00', 12, '5', '6'),
(6449, 'Ticket', 217, '', 0, 'Isman Ali (10)', '2019-09-26 06:05:00', 16, '2019-09-26 06:05:00', '2019-09-26 06:05:00'),
(6450, 'Ticket', 217, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-09-26 06:05:00', 0, '', '406'),
(6451, 'Document', 337, '0', 20, 'Isman Ali (10)', '2019-09-26 07:44:39', 0, '', ''),
(6452, 'Document', 337, 'Ticket', 15, 'Isman Ali (10)', '2019-09-26 07:44:39', 0, '', 'erreur  sur utilisateur  (273)'),
(6453, 'Ticket', 273, 'Document', 15, 'Isman Ali (10)', '2019-09-26 07:44:39', 0, '', 'Document ticket 273 (337)'),
(6454, 'Ticket', 273, 'User', 15, 'Isman Ali (10)', '2019-09-26 07:44:39', 0, '', 'Isman Ali (10)'),
(6455, 'Ticket', 273, '0', 20, 'Isman Ali (10)', '2019-09-26 07:44:39', 0, '', ''),
(6456, 'Document', 338, '0', 20, 'Isman Ali (10)', '2019-09-26 07:50:51', 0, '', ''),
(6457, 'Document', 338, 'Ticket', 15, 'Isman Ali (10)', '2019-09-26 07:50:51', 0, '', 'Problème de référence  (274)'),
(6458, 'Ticket', 274, 'Document', 15, 'Isman Ali (10)', '2019-09-26 07:50:51', 0, '', 'Document ticket 274 (338)'),
(6459, 'Ticket', 274, 'User', 15, 'Isman Ali (10)', '2019-09-26 07:50:51', 0, '', 'Isman Ali (10)'),
(6460, 'Ticket', 274, '0', 20, 'Isman Ali (10)', '2019-09-26 07:50:51', 0, '', ''),
(6461, 'Ticket', 274, 'User', 15, 'Joel Wambugu (9)', '2019-09-26 13:20:54', 0, '', 'Joel Wambugu (9)'),
(6462, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-09-26 13:20:54', 150, '0', '20106'),
(6463, 'Ticket', 274, 'User', 15, 'Joel Wambugu (9)', '2019-09-26 13:20:54', 0, '', 'Michael (12)'),
(6464, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-09-26 13:20:54', 12, '1', '2'),
(6465, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-09-26 13:20:54', 64, 'Isman (10)', 'Joel (9)'),
(6466, 'Document', 339, '0', 20, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', ''),
(6467, 'Document', 339, 'Ticket', 15, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', 'gros consommateur  (275)'),
(6468, 'Ticket', 275, 'Document', 15, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', 'Document ticket 275 (339)'),
(6469, 'Document', 340, '0', 20, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', ''),
(6470, 'Document', 340, 'Ticket', 15, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', 'gros consommateur  (275)'),
(6471, 'Ticket', 275, 'Document', 15, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', 'Document ticket 275 (340)'),
(6472, 'Ticket', 275, 'User', 15, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', 'Isman Ali (10)'),
(6473, 'Ticket', 275, '0', 20, 'Isman Ali (10)', '2019-09-29 12:39:41', 0, '', ''),
(6474, 'Ticket', 276, 'User', 15, 'Isman Ali (10)', '2019-09-29 12:44:50', 0, '', 'Isman Ali (10)'),
(6475, 'Ticket', 276, '0', 20, 'Isman Ali (10)', '2019-09-29 12:44:50', 0, '', ''),
(6476, 'Ticket', 277, 'User', 15, 'Isman Ali (10)', '2019-09-30 12:14:19', 0, '', 'Isman Ali (10)'),
(6477, 'Ticket', 277, '0', 20, 'Isman Ali (10)', '2019-09-30 12:14:19', 0, '', ''),
(6478, 'Ticket', 277, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 10:23:33', 0, '', 'Joel Wambugu (9)'),
(6479, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-02 10:23:33', 150, '0', '166387'),
(6480, 'Ticket', 277, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 10:23:33', 0, '', 'Michael (12)'),
(6481, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-02 10:23:33', 12, '1', '2'),
(6482, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-02 10:23:33', 64, 'Isman (10)', 'Joel (9)'),
(6483, 'Ticket', 276, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 12:04:25', 0, '', 'Joel Wambugu (9)'),
(6484, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:04:25', 150, '0', '257082'),
(6485, 'Ticket', 276, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 12:04:25', 0, '', 'Michael (12)'),
(6486, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:04:25', 12, '1', '2'),
(6487, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:04:25', 64, 'Isman (10)', 'Joel (9)'),
(6488, 'Ticket', 275, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 12:05:14', 0, '', 'Joel Wambugu (9)'),
(6489, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:05:14', 150, '0', '259660'),
(6490, 'Ticket', 275, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 12:05:14', 0, '', 'Michael (12)'),
(6491, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:05:14', 12, '1', '2'),
(6492, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-02 12:05:14', 64, 'Isman (10)', 'Joel (9)'),
(6493, 'TicketSatisfaction', 196, '0', 20, 'cron_createinquest', '2019-10-02 13:09:39', 0, '', ''),
(6494, 'TicketSatisfaction', 197, '0', 20, 'cron_createinquest', '2019-10-02 13:09:39', 0, '', ''),
(6495, 'Ticket', 273, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 13:10:04', 0, '', 'Joel Wambugu (9)'),
(6496, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-02 13:10:04', 150, '0', '538216'),
(6497, 'Ticket', 273, 'User', 15, 'Joel Wambugu (9)', '2019-10-02 13:10:04', 0, '', 'Ezekiel (13)'),
(6498, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-02 13:10:04', 12, '1', '2'),
(6499, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-02 13:10:04', 64, 'Isman (10)', 'Joel (9)'),
(6500, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-03 12:43:33', 24, '', '&lt;p&gt;Comme expliqué à Houssein, le changement de groupe de facturation ne se fait que si (l’/les) abonnes en questions ne se trouvent pas dans la zone de facturation en cours. '),
(6501, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-03 12:43:33', 12, '2', '5'),
(6502, 'Ticket', 275, '', 0, 'Joel Wambugu (9)', '2019-10-03 12:43:33', 17, '', '2019-10-03 12:43:33'),
(6503, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-03 13:07:23', 24, '', '&lt;p&gt;Merci de nous fournir toutes les informations importantes sur tout nouveau ticket pour facilité la résolution.&lt;br /&gt; &lt;/p&gt;'),
(6504, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-03 13:07:23', 12, '2', '5'),
(6505, 'Ticket', 276, '', 0, 'Joel Wambugu (9)', '2019-10-03 13:07:23', 17, '', '2019-10-03 13:07:23'),
(6506, 'Ticket', 277, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-10-04 06:11:26', 0, '', '407'),
(6507, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-04 06:11:46', 12, '2', '4'),
(6508, 'Ticket', 277, 'Group', 15, 'Joel Wambugu (9)', '2019-10-04 06:12:18', 0, '', 'Onead Admin (2)'),
(6509, 'Ticket', 277, 'User', 16, 'Joel Wambugu (9)', '2019-10-04 06:12:34', 0, 'Michael (12)', ''),
(6510, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-10-04 06:34:26', 24, '', '&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5d96e75b4704e3.24552615\" src=\"blob:http://www.sulisea.com/c0d7dade-b711-40c6-a5e5-d58233df7417\" width=\"252.78164556962028\" height=\"151\" /&gt'),
(6511, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-10-04 06:34:26', 64, 'Isman (10)', 'Joel (9)'),
(6512, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-10-04 06:34:26', 12, '2', '5'),
(6513, 'Ticket', 268, '', 0, 'Joel Wambugu (9)', '2019-10-04 06:34:26', 17, '', '2019-10-04 06:34:26'),
(6514, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-10-05 11:53:14', 24, '', '&lt;p&gt;La solution pour ce problème a été incluse dans la nouvelle version envoyée. Merci de tester et vérifier.&lt;/p&gt;'),
(6515, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-10-05 11:53:14', 12, '2', '5'),
(6516, 'Ticket', 274, '', 0, 'Joel Wambugu (9)', '2019-10-05 11:53:14', 17, '', '2019-10-05 11:53:14'),
(6517, 'Document', 341, '0', 20, 'Isman Ali (10)', '2019-10-07 09:40:21', 0, '', ''),
(6518, 'Document', 341, 'Ticket', 15, 'Isman Ali (10)', '2019-10-07 09:40:21', 0, '', 'frais de dossier (278)'),
(6519, 'Ticket', 278, 'Document', 15, 'Isman Ali (10)', '2019-10-07 09:40:21', 0, '', 'Document ticket 278 (341)'),
(6520, 'Ticket', 278, 'User', 15, 'Isman Ali (10)', '2019-10-07 09:40:21', 0, '', 'Isman Ali (10)'),
(6521, 'Ticket', 278, '0', 20, 'Isman Ali (10)', '2019-10-07 09:40:21', 0, '', ''),
(6522, 'Ticket', 278, '', 0, 'Isman Ali (10)', '2019-10-07 12:25:07', 19, '2019-10-07 09:40:21', '2019-10-07 12:25:07'),
(6523, 'Document', 342, 'Ticket', 15, 'Isman Ali (10)', '2019-10-07 12:25:07', 0, '', 'frais de dossier (278)'),
(6524, 'Ticket', 278, 'Document', 15, 'Isman Ali (10)', '2019-10-07 12:25:07', 0, '', 'Document : Ticket - frais de dossier (342)'),
(6525, 'Document', 342, '0', 20, 'Isman Ali (10)', '2019-10-07 12:25:07', 0, '', ''),
(6526, 'TicketSatisfaction', 198, '0', 20, 'cron_createinquest', '2019-10-08 08:15:56', 0, '', ''),
(6527, 'TicketSatisfaction', 199, '0', 20, 'cron_createinquest', '2019-10-08 08:15:56', 0, '', ''),
(6528, 'Ticket', 279, 'User', 15, 'Isman Ali (10)', '2019-10-08 12:54:35', 0, '', 'Isman Ali (10)'),
(6529, 'Ticket', 279, '0', 20, 'Isman Ali (10)', '2019-10-08 12:54:35', 0, '', ''),
(6530, 'Ticket', 278, 'User', 15, 'Joel Wambugu (9)', '2019-10-14 08:08:32', 0, '', 'Joel Wambugu (9)'),
(6531, 'Ticket', 278, 'User', 15, 'Joel Wambugu (9)', '2019-10-14 08:08:32', 0, '', 'Michael (12)'),
(6532, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-10-14 08:08:32', 12, '1', '2'),
(6533, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-10-14 08:08:32', 64, 'Isman (10)', 'Joel (9)'),
(6534, 'Ticket', 278, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-10-14 08:59:21', 0, '', '408'),
(6535, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-10-14 08:59:41', 12, '2', '4'),
(6536, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2019-10-14 13:40:01', 150, '0', '521490'),
(6537, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2019-10-14 13:40:01', 64, 'Isman (10)', 'Joel (9)'),
(6538, 'Ticket', 279, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-10-14 13:40:01', 0, '', '409'),
(6539, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2019-10-14 13:40:43', 12, '1', '4'),
(6540, 'Ticket', 277, '', 0, 'Isman Ali (10)', '2019-10-15 07:28:27', 12, '4', '2'),
(6541, 'Ticket', 277, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-10-15 07:28:27', 0, '', '410'),
(6542, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-16 09:46:21', 24, '', '&lt;p&gt;Normalement. Seules les abonnes coupés qui ont enregistré un changement d\'index sont facturés. Nous allons fermer ce ticket, Merci de le rouvrir quand vous avez des exempl'),
(6543, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-16 09:46:21', 64, 'Isman (10)', 'Joel (9)'),
(6544, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-16 09:46:21', 12, '2', '5'),
(6545, 'Ticket', 277, '', 0, 'Joel Wambugu (9)', '2019-10-16 09:46:21', 17, '', '2019-10-16 09:46:21'),
(6546, 'Ticket', 280, 'User', 15, 'Isman Ali (10)', '2019-10-21 12:36:14', 0, '', 'Isman Ali (10)'),
(6547, 'Ticket', 280, '0', 20, 'Isman Ali (10)', '2019-10-21 12:36:14', 0, '', ''),
(6548, 'Ticket', 280, '', 0, 'Joel Wambugu (9)', '2019-10-22 10:35:09', 24, '', '&lt;p&gt;Selon l\'échange de courriels entre Patrick et Isman, le problème réside dans le réseau local qui n\'est pas sous notre contrôle et notre portée. Merci de suivre avec eux.&l'),
(6549, 'Ticket', 280, '', 0, 'Joel Wambugu (9)', '2019-10-22 10:35:09', 64, 'Isman (10)', 'Joel (9)'),
(6550, 'Ticket', 280, '', 0, 'Joel Wambugu (9)', '2019-10-22 10:35:09', 12, '1', '5'),
(6551, 'Ticket', 280, '', 0, 'Joel Wambugu (9)', '2019-10-22 10:35:09', 17, '', '2019-10-22 10:35:09'),
(6552, 'TicketSatisfaction', 200, '0', 20, 'cron_createinquest', '2019-10-24 09:47:59', 0, '', ''),
(6553, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-25 14:48:01', 24, '', '&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5db30b1208afd4.14264144\" src=\"blob:http://www.sulisea.com/2d617b0e-36f3-480e-af70-09c4d2236407\" width=\"276.78956521739127\" height=\"151\" /&gt'),
(6554, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-25 14:48:01', 12, '2', '5'),
(6555, 'Ticket', 273, '', 0, 'Joel Wambugu (9)', '2019-10-25 14:48:01', 17, '', '2019-10-25 14:48:01'),
(6556, 'TicketSatisfaction', 201, '0', 20, 'cron_createinquest', '2019-11-04 05:20:23', 0, '', ''),
(6557, 'Ticket', 280, '', 0, 'Isman Ali (10)', '2019-11-05 09:45:32', 12, '5', '6'),
(6558, 'Ticket', 280, '', 0, 'Isman Ali (10)', '2019-11-05 09:45:32', 16, '2019-11-05 09:45:32', '2019-11-05 09:45:32'),
(6559, 'Ticket', 280, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-11-05 09:45:32', 0, '', '411'),
(6560, 'Ticket', 268, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 12, '5', '6'),
(6561, 'Ticket', 268, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 16, '', '2019-11-11 06:59:53'),
(6562, 'Ticket', 274, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 12, '5', '6'),
(6563, 'Ticket', 274, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 16, '', '2019-11-11 06:59:53'),
(6564, 'Ticket', 275, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 12, '5', '6'),
(6565, 'Ticket', 275, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 16, '', '2019-11-11 06:59:53'),
(6566, 'Ticket', 276, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 12, '5', '6'),
(6567, 'Ticket', 276, '', 0, 'cron_closeticket', '2019-11-11 06:59:53', 16, '', '2019-11-11 06:59:53'),
(6568, 'Ticket', 273, '', 0, 'Isman Ali (10)', '2019-11-12 05:55:28', 12, '5', '6'),
(6569, 'Ticket', 273, '', 0, 'Isman Ali (10)', '2019-11-12 05:55:28', 16, '2019-11-12 05:55:28', '2019-11-12 05:55:28'),
(6570, 'Ticket', 273, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-11-12 05:55:28', 0, '', '412'),
(6571, 'Ticket', 277, '', 0, 'Isman Ali (10)', '2019-11-12 05:56:25', 12, '5', '6'),
(6572, 'Ticket', 277, '', 0, 'Isman Ali (10)', '2019-11-12 05:56:25', 16, '2019-11-12 05:56:25', '2019-11-12 05:56:25'),
(6573, 'Ticket', 277, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-11-12 05:56:25', 0, '', '413'),
(6574, 'Ticket', 278, '', 0, 'Isman Ali (10)', '2019-12-04 07:32:24', 12, '4', '2'),
(6575, 'Ticket', 278, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-04 07:32:24', 0, '', '414'),
(6576, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:02:41', 24, '', '&lt;p&gt;La modification du menu Encaissement Divers a été effectué avec succès et&lt;/p&gt;rn&lt;p&gt;Houssein a testé et envoyé la confirmation.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;rn'),
(6577, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:02:41', 64, 'Isman (10)', 'Joel (9)'),
(6578, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:02:41', 12, '2', '5'),
(6579, 'Ticket', 278, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:02:41', 17, '', '2019-12-05 08:02:41'),
(6580, 'TicketSatisfaction', 202, '0', 20, 'cron_createinquest', '2019-12-05 08:05:36', 0, '', ''),
(6581, 'Ticket', 243, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:08:35', 24, '', '&lt;p&gt;Le problème de lenteur a été déjà solutionné.&lt;/p&gt;'),
(6582, 'Ticket', 243, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:08:35', 64, 'Isman (10)', 'Joel (9)'),
(6583, 'Ticket', 243, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:08:35', 12, '2', '5'),
(6584, 'Ticket', 243, '', 0, 'Joel Wambugu (9)', '2019-12-05 08:08:35', 17, '', '2019-12-05 08:08:35'),
(6585, 'Ticket', 267, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-12-09 07:02:47', 0, '', '415'),
(6586, 'Ticket', 262, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-12-09 07:06:58', 0, '', '416'),
(6587, 'Ticket', 267, '', 0, 'Joel Wambugu (9)', '2019-12-09 07:07:56', 12, '2', '4'),
(6588, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2019-12-09 08:27:09', 12, '4', '2'),
(6589, 'Ticket', 260, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-09 08:27:09', 0, '', '417'),
(6590, 'TicketSatisfaction', 203, '0', 20, 'cron_createinquest', '2019-12-09 09:03:33', 0, '', ''),
(6591, 'Document', 343, '0', 20, 'Isman Ali (10)', '2019-12-09 09:11:29', 0, '', ''),
(6592, 'Ticket', 279, '', 0, 'Isman Ali (10)', '2019-12-09 09:11:29', 19, '2019-10-14 13:40:43', '2019-12-09 09:11:29'),
(6593, 'Ticket', 279, '', 0, 'Isman Ali (10)', '2019-12-09 09:11:29', 64, 'Joel (9)', 'Isman (10)'),
(6594, 'Document', 343, 'Ticket', 15, 'Isman Ali (10)', '2019-12-09 09:11:29', 0, '', 'code d\'anomalie  (279)'),
(6595, 'Ticket', 279, 'Document', 15, 'Isman Ali (10)', '2019-12-09 09:11:29', 0, '', 'capture ticket.jpg (343)'),
(6596, 'Ticket', 279, '', 0, 'Isman Ali (10)', '2019-12-09 09:11:29', 12, '4', '1'),
(6597, 'Ticket', 279, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-09 09:11:29', 0, '', '418'),
(6598, 'Ticket', 279, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-12-09 13:46:20', 0, '', '419'),
(6599, 'Ticket', 279, 'Group', 15, 'Joel Wambugu (9)', '2019-12-09 13:48:13', 0, '', 'Onead Admin (2)'),
(6600, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2019-12-09 13:48:13', 12, '1', '4'),
(6601, 'Ticket', 260, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-12-09 14:07:02', 0, '', '420'),
(6602, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2019-12-09 14:08:14', 12, '2', '4'),
(6603, 'Ticket', 227, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2019-12-09 18:42:45', 0, '', '421'),
(6604, 'Ticket', 279, '', 0, 'Isman Ali (10)', '2019-12-10 08:06:01', 12, '4', '2'),
(6605, 'Ticket', 279, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-10 08:06:01', 0, '', '422'),
(6606, 'Document', 344, '0', 20, 'Isman Ali (10)', '2019-12-10 08:32:14', 0, '', ''),
(6607, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2019-12-10 08:32:14', 19, '2019-12-09 14:08:14', '2019-12-10 08:32:14'),
(6608, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2019-12-10 08:32:14', 64, 'Joel (9)', 'Isman (10)'),
(6609, 'Document', 344, 'Ticket', 15, 'Isman Ali (10)', '2019-12-10 08:32:14', 0, '', 'Anomalie sur le facture de résiliation (260)'),
(6610, 'Ticket', 260, 'Document', 15, 'Isman Ali (10)', '2019-12-10 08:32:14', 0, '', 'facture resiliation .pdf (344)'),
(6611, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2019-12-10 08:32:14', 12, '4', '2'),
(6612, 'Ticket', 260, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-10 08:32:14', 0, '', '423'),
(6613, 'Ticket', 278, '', 0, 'Isman Ali (10)', '2019-12-10 09:07:18', 12, '5', '6'),
(6614, 'Ticket', 278, '', 0, 'Isman Ali (10)', '2019-12-10 09:07:18', 16, '2019-12-10 09:07:18', '2019-12-10 09:07:18'),
(6615, 'Ticket', 278, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-10 09:07:18', 0, '', '424'),
(6616, 'Ticket', 243, '', 0, 'Isman Ali (10)', '2019-12-10 09:07:34', 12, '5', '6'),
(6617, 'Ticket', 243, '', 0, 'Isman Ali (10)', '2019-12-10 09:07:34', 16, '2019-12-10 09:07:34', '2019-12-10 09:07:34'),
(6618, 'Ticket', 243, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-10 09:07:34', 0, '', '425'),
(6619, 'Ticket', 267, '', 0, 'Isman Ali (10)', '2019-12-10 09:59:45', 12, '4', '2'),
(6620, 'Ticket', 267, 'TicketFollowup', 17, 'Isman Ali (10)', '2019-12-10 09:59:45', 0, '', '426'),
(6621, 'TicketSatisfaction', 204, '0', 20, 'cron_createinquest', '2019-12-17 13:34:35', 0, '', ''),
(6622, 'TicketSatisfaction', 205, '0', 20, 'cron_createinquest', '2019-12-17 13:34:35', 0, '', ''),
(6623, 'TicketSatisfaction', 206, '0', 20, 'cron_createinquest', '2020-01-05 06:52:05', 0, '', ''),
(6624, 'TicketSatisfaction', 207, '0', 20, 'cron_createinquest', '2020-01-05 06:52:05', 0, '', ''),
(6625, 'TicketSatisfaction', 208, '0', 20, 'cron_createinquest', '2020-01-05 06:52:05', 0, '', ''),
(6626, 'User', 10, '', 0, 'Joel Wambugu (9)', '2020-01-07 10:47:48', 63, '2019-12-31 00:00:00', '2020-12-31 00:00'),
(6627, 'User', 7, '', 0, 'Joel Wambugu (9)', '2020-01-07 10:48:15', 63, '2019-12-31 00:00:00', '2020-12-31 00:00'),
(6628, 'TicketSatisfaction', 209, '0', 20, 'cron_createinquest', '2020-01-07 12:21:04', 0, '', ''),
(6629, 'Ticket', 279, '', 0, 'Houssein Ali (7)', '2020-01-14 06:58:20', 1, 'code d\'anomalie ', 'code d\'anomalie AR'),
(6630, 'Ticket', 279, '', 0, 'Houssein Ali (7)', '2020-01-14 06:58:20', 64, 'Isman (10)', 'Houssein Ali (7)'),
(6631, 'Ticket', 267, '', 0, 'Houssein Ali (7)', '2020-01-14 07:02:46', 1, 'Probleme d\'index', 'Problème d\'index Initiale'),
(6632, 'Ticket', 267, '', 0, 'Houssein Ali (7)', '2020-01-14 07:02:46', 64, 'Isman (10)', 'Houssein Ali (7)'),
(6633, 'Ticket', 281, 'User', 15, 'Isman Ali (10)', '2020-01-14 07:26:50', 0, '', 'Isman Ali (10)'),
(6634, 'Ticket', 281, '0', 20, 'Isman Ali (10)', '2020-01-14 07:26:50', 0, '', ''),
(6635, 'Ticket', 281, '', 0, 'Houssein Ali (7)', '2020-01-14 07:31:46', 1, 'probleme de consommation relevé et estimé', 'Erreur sur le Code anomalie C-estimé'),
(6636, 'Ticket', 281, '', 0, 'Houssein Ali (7)', '2020-01-14 07:31:46', 21, '&lt;p&gt;dans l\'exemple suivant vous verez que l\'index qui est normal, relever et calculer devient dans le systeme index estimé&lt;/p&gt;\n&lt;p&gt; exemple : dans l\'exemple suivant', '&lt;p&gt;Dans l\'exemple suivant vous verrez que l\'index qui est normal, relever et calculer devient dans le système index estimé&lt;/p&gt;n&lt;p&gt; exemple : dans l\'exemple suivan'),
(6637, 'Ticket', 281, '', 0, 'Houssein Ali (7)', '2020-01-14 07:31:46', 64, 'Isman (10)', 'Houssein Ali (7)'),
(6638, 'Document', 345, '0', 20, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', ''),
(6639, 'Document', 345, 'Ticket', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'PROBLEME DE SOLDE DE COMPTE (282)'),
(6640, 'Ticket', 282, 'Document', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'Document ticket 282 (345)'),
(6641, 'Document', 346, '0', 20, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', ''),
(6642, 'Document', 346, 'Ticket', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'PROBLEME DE SOLDE DE COMPTE (282)'),
(6643, 'Ticket', 282, 'Document', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'Document ticket 282 (346)'),
(6644, 'Document', 347, '0', 20, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', ''),
(6645, 'Document', 347, 'Ticket', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'PROBLEME DE SOLDE DE COMPTE (282)'),
(6646, 'Ticket', 282, 'Document', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'Document ticket 282 (347)'),
(6647, 'Ticket', 282, 'User', 15, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', 'Isman Ali (10)'),
(6648, 'Ticket', 282, '0', 20, 'Isman Ali (10)', '2020-01-14 07:56:23', 0, '', ''),
(6649, 'Ticket', 281, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-14 16:57:10', 0, '', '427'),
(6650, 'Ticket', 281, 'Group', 15, 'Joel Wambugu (9)', '2020-01-14 16:57:44', 0, '', 'Onead Admin (2)'),
(6651, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-01-14 16:57:44', 12, '1', '4'),
(6652, 'Ticket', 281, 'User', 15, 'Joel Wambugu (9)', '2020-01-14 16:58:07', 0, '', 'Joel Wambugu (9)'),
(6653, 'Ticket', 282, 'User', 15, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 0, '', 'Joel Wambugu (9)'),
(6654, 'Ticket', 282, '', 0, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 150, '0', '33083'),
(6655, 'Ticket', 282, 'User', 15, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 0, '', 'Michael (12)'),
(6656, 'Ticket', 282, '', 0, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 12, '1', '2'),
(6657, 'Ticket', 282, '', 0, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 21, '&lt;p&gt;nous avons ici un solde de compte de 193 000 fdj dans le portefeuille de l\'abonner ou dans le facture inpayer alors que dans la facture détailler nous avons un solde de co', '&lt;p&gt;nous avons ici un solde de compte de 193 000 fdj dans le portefeuille de l\'abonner ou dans le facture inpayer alors que dans la facture détailler nous avons un solde de co'),
(6658, 'Ticket', 282, '', 0, 'Joel Wambugu (9)', '2020-01-14 16:58:48', 64, 'Isman (10)', 'Joel (9)'),
(6659, 'Ticket', 282, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-14 17:01:03', 0, '', '428'),
(6660, 'Ticket', 279, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-14 17:06:41', 0, '', '429'),
(6661, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-01-14 17:06:59', 12, '2', '4'),
(6662, 'Ticket', 279, 'User', 15, 'Joel Wambugu (9)', '2020-01-14 17:07:21', 0, '', 'Joel Wambugu (9)'),
(6663, 'Ticket', 260, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-14 17:10:11', 0, '', '430'),
(6664, 'Ticket', 260, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-14 17:12:22', 0, '', '431'),
(6665, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2020-01-14 17:12:34', 12, '2', '4'),
(6666, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-01-15 07:07:48', 19, '2020-01-14 16:58:07', '2020-01-15 07:07:48'),
(6667, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-01-15 07:07:48', 64, 'Joel (9)', 'Isman (10)'),
(6668, 'Document', 348, 'Ticket', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Erreur sur le Code anomalie C-estimé (281)'),
(6669, 'Ticket', 281, 'Document', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Document : Ticket - Erreur sur le Code anomalie C-estimé (348)'),
(6670, 'Document', 348, '0', 20, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', ''),
(6671, 'Document', 349, 'Ticket', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Erreur sur le Code anomalie C-estimé (281)'),
(6672, 'Ticket', 281, 'Document', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Document : Ticket - Erreur sur le Code anomalie C-estimé (349)'),
(6673, 'Document', 349, '0', 20, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', ''),
(6674, 'Document', 350, 'Ticket', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Erreur sur le Code anomalie C-estimé (281)'),
(6675, 'Ticket', 281, 'Document', 15, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', 'Document : Ticket - Erreur sur le Code anomalie C-estimé (350)'),
(6676, 'Document', 350, '0', 20, 'Isman Ali (10)', '2020-01-15 07:07:48', 0, '', ''),
(6677, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-01-16 09:26:19', 12, '4', '2'),
(6678, 'Ticket', 281, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-01-16 09:26:19', 0, '', '432'),
(6679, 'TicketSatisfaction', 210, '0', 20, 'cron_createinquest', '2020-01-20 07:57:13', 0, '', ''),
(6680, 'Document', 351, '0', 20, 'Joel Wambugu (9)', '2020-01-23 10:14:22', 0, '', ''),
(6681, 'Ticket', 281, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-01-23 10:14:22', 0, '', '433'),
(6682, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-01-23 10:14:37', 12, '2', '4'),
(6683, 'User', 9, '', 0, 'Joel Wambugu (9)', '2020-02-18 15:28:29', 17, '', 'fr_FR'),
(6684, 'User', 9, '', 0, 'Joel Wambugu (9)', '2020-02-19 08:20:05', 17, 'fr_FR', 'NULL'),
(6685, 'Document', 352, '0', 20, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', ''),
(6686, 'Document', 352, 'Ticket', 15, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', 'Problème de numéro de chèque (283)'),
(6687, 'Ticket', 283, 'Document', 15, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', 'Document ticket 283 (352)'),
(6688, 'Ticket', 283, 'User', 15, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', 'Isman Ali (10)'),
(6689, 'Ticket', 283, 'User', 15, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', 'Joel Wambugu (9)'),
(6690, 'Ticket', 283, '0', 20, 'Isman Ali (10)', '2020-03-03 08:11:35', 0, '', ''),
(6691, 'Document', 353, '0', 20, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', ''),
(6692, 'Document', 353, 'Ticket', 15, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', 'Problème de duplicata(somme Rendue non null) (284)'),
(6693, 'Ticket', 284, 'Document', 15, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', 'Document ticket 284 (353)'),
(6694, 'Ticket', 284, 'User', 15, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', 'Isman Ali (10)'),
(6695, 'Ticket', 284, 'User', 15, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', 'Joel Wambugu (9)'),
(6696, 'Ticket', 284, '0', 20, 'Isman Ali (10)', '2020-03-03 08:38:46', 0, '', ''),
(6697, 'Document', 354, '0', 20, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', ''),
(6698, 'Document', 354, 'Ticket', 15, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', 'Améliorations pour le menu Imprime Facture (285)'),
(6699, 'Ticket', 285, 'Document', 15, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', 'Document ticket 285 (354)'),
(6700, 'Ticket', 285, 'User', 15, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', 'Isman Ali (10)'),
(6701, 'Ticket', 285, 'User', 15, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', 'Houssein Ali (7)'),
(6702, 'Ticket', 285, '0', 20, 'Isman Ali (10)', '2020-03-05 08:24:51', 0, '', ''),
(6703, 'Document', 355, '0', 20, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', ''),
(6704, 'Document', 355, 'Ticket', 15, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', 'Facture impayé(recherche par Nom non-disponible) (286)'),
(6705, 'Ticket', 286, 'Document', 15, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', 'Document ticket 286 (355)'),
(6706, 'Ticket', 286, 'User', 15, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', 'Isman Ali (10)'),
(6707, 'Ticket', 286, 'User', 15, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', 'Houssein Ali (7)'),
(6708, 'Ticket', 286, '0', 20, 'Isman Ali (10)', '2020-03-05 08:29:46', 0, '', ''),
(6709, 'Ticket', 286, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 0, '', 'Joel Wambugu (9)'),
(6710, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 150, '0', '12280'),
(6711, 'Ticket', 286, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 0, '', 'Michael (12)'),
(6712, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 12, '1', '2'),
(6713, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 21, '&lt;p&gt;Dans l’encaissement ,la recherche par le nom de l’abonné n\'est pas visible pour le sous menu facture impayé.&lt;/p&gt;&lt;p&gt;Mais dans le Porte-feuille abonné ,La recher', '&lt;p&gt;Dans l’encaissement ,la recherche par le nom de l’abonné n\'est pas visible pour le sous menu facture impayé.&lt;/p&gt;n&lt;p&gt;Mais dans le Porte-feuille abonné ,La reche'),
(6714, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:49:34', 64, 'Isman (10)', 'Joel (9)'),
(6715, 'Ticket', 285, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 0, '', 'Joel Wambugu (9)'),
(6716, 'Ticket', 285, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 150, '0', '15366'),
(6717, 'Ticket', 285, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 0, '', 'Ezekiel (13)'),
(6718, 'Ticket', 285, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 12, '1', '2'),
(6719, 'Ticket', 285, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 21, '&lt;p&gt;Lors de la sélection d\'un Code payeur pour imprimer il faudra sélection zone par zone pour un codeur donnée.&lt;/p&gt;&lt;p&gt;Il serait plus judicieux d\'ajouter un Button', '&lt;p&gt;Lors de la sélection d\'un Code payeur pour imprimer il faudra sélection zone par zone pour un codeur donnée.&lt;/p&gt;n&lt;p&gt;Il serait plus judicieux d\'ajouter un Butto'),
(6720, 'Ticket', 285, '', 0, 'Joel Wambugu (9)', '2020-03-05 11:53:20', 64, 'Isman (10)', 'Joel (9)'),
(6721, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 150, '0', '185350'),
(6722, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 64, 'Isman (10)', 'Joel (9)'),
(6723, 'Ticket', 284, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 0, '', 'Ezekiel (13)'),
(6724, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 12, '1', '2'),
(6725, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 21, '&lt;p&gt;Apres avoir effectue l\'encaissement, le reçu de duplicata la somme Rendu devrai être zéro&lt;/p&gt;&lt;p&gt;Veuillez voir le fichier ci-joint&lt;/p&gt;&lt;p&gt;Merci&lt;/p', '&lt;p&gt;Apres avoir effectue l\'encaissement, le reçu de duplicata la somme Rendu devrai être zéro&lt;/p&gt;n&lt;p&gt;Veuillez voir le fichier ci-joint&lt;/p&gt;n&lt;p&gt;Merci&lt;'),
(6726, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:03:40', 64, 'Isman (10)', 'Joel (9)'),
(6727, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 150, '0', '187693'),
(6728, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 64, 'Isman (10)', 'Joel (9)'),
(6729, 'Ticket', 283, 'User', 15, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 0, '', 'Ezekiel (13)'),
(6730, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 12, '1', '2'),
(6731, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 21, '&lt;p&gt;Lors de l’encaissement avec un chèque le numéro de chèque n\'apparaissent pas bien .&lt;/p&gt;&lt;p&gt;j\'entoure en rouge dans le fichier ci-joint&lt;/p&gt;&lt;p&gt;Veuille', '&lt;p&gt;Lors de l’encaissement avec un chèque le numéro de chèque n\'apparaissent pas bien .&lt;/p&gt;n&lt;p&gt;j\'entoure en rouge dans le fichier ci-joint&lt;/p&gt;n&lt;p&gt;Veuil'),
(6732, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-05 12:05:39', 64, 'Isman (10)', 'Joel (9)'),
(6733, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-03-08 14:14:07', 12, '4', '1'),
(6734, 'Ticket', 279, 'Group', 16, 'Joel Wambugu (9)', '2020-03-08 14:14:07', 0, 'Onead Admin (2)', ''),
(6735, 'Ticket', 279, 'User', 15, 'Joel Wambugu (9)', '2020-03-08 14:14:33', 0, '', 'Michael (12)'),
(6736, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-03-08 14:14:33', 12, '1', '2'),
(6737, 'Ticket', 279, 'User', 15, 'Joel Wambugu (9)', '2020-03-08 14:15:02', 0, '', 'Kariuki Peter (6)'),
(6738, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-03-08 14:17:14', 24, '', '&lt;p&gt;Problème résolu lors de la visite de Peter a Djibouti.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(6739, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-03-08 14:17:14', 12, '2', '5'),
(6740, 'Ticket', 279, '', 0, 'Joel Wambugu (9)', '2020-03-08 14:17:14', 17, '', '2020-03-08 14:17:14'),
(6741, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-09 17:37:47', 24, '', '&lt;p&gt;La recherche par non est maintenant disponible. Houssein l\'a confirme aujourd\'hui le 09.03.2020.&lt;/p&gt;'),
(6742, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-09 17:37:47', 12, '2', '5'),
(6743, 'Ticket', 286, '', 0, 'Joel Wambugu (9)', '2020-03-09 17:37:47', 17, '', '2020-03-09 17:37:47'),
(6744, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-09 18:22:13', 24, '', '&lt;p&gt;Le problème a été résolu  à la base teste. Merci de vérifier et confirmer.&lt;/p&gt;rn&lt;p&gt; &lt;/p&gt;'),
(6745, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-09 18:22:13', 12, '2', '5'),
(6746, 'Ticket', 283, '', 0, 'Joel Wambugu (9)', '2020-03-09 18:22:13', 17, '', '2020-03-09 18:22:13'),
(6747, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-03-10 07:11:06', 19, '2020-01-23 10:14:37', '2020-03-10 07:11:06'),
(6748, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-03-10 07:11:06', 64, 'Joel (9)', 'Isman (10)'),
(6749, 'Document', 356, 'Ticket', 15, 'Isman Ali (10)', '2020-03-10 07:11:06', 0, '', 'Erreur sur le Code anomalie C-estimé (281)'),
(6750, 'Ticket', 281, 'Document', 15, 'Isman Ali (10)', '2020-03-10 07:11:06', 0, '', 'Document : Ticket - Erreur sur le Code anomalie C-estimé (356)'),
(6751, 'Document', 356, '0', 20, 'Isman Ali (10)', '2020-03-10 07:11:06', 0, '', ''),
(6752, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2020-03-16 06:58:04', 12, '4', '2'),
(6753, 'Ticket', 260, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-16 06:58:04', 0, '', '434'),
(6754, 'Ticket', 227, '', 0, 'Isman Ali (10)', '2020-03-16 07:00:59', 12, '4', '2'),
(6755, 'Ticket', 227, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-16 07:00:59', 0, '', '435'),
(6756, 'Ticket', 262, '', 0, 'Isman Ali (10)', '2020-03-16 07:14:46', 12, '4', '2'),
(6757, 'Ticket', 262, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-16 07:14:46', 0, '', '436'),
(6758, 'Ticket', 281, '', 0, 'Isman Ali (10)', '2020-03-16 07:15:23', 12, '4', '2'),
(6759, 'Ticket', 281, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-16 07:15:23', 0, '', '437'),
(6760, 'Ticket', 228, '', 0, 'Isman Ali (10)', '2020-03-16 07:22:39', 12, '2', '6'),
(6761, 'Ticket', 228, '', 0, 'Isman Ali (10)', '2020-03-16 07:22:39', 16, '', '2020-03-16 07:22:39'),
(6762, 'Ticket', 228, '', 0, 'Isman Ali (10)', '2020-03-16 07:22:39', 17, '', '2020-03-16 07:22:39'),
(6763, 'Ticket', 178, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-16 07:32:51', 0, '', '438'),
(6764, 'Ticket', 282, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-17 12:53:58', 0, '', '439'),
(6765, 'Ticket', 262, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-03-18 12:53:51', 0, '', '440'),
(6766, 'Ticket', 262, '', 0, 'Isman Ali (10)', '2020-03-18 12:54:20', 12, '2', '6'),
(6767, 'Ticket', 262, '', 0, 'Isman Ali (10)', '2020-03-18 12:54:20', 16, '', '2020-03-18 12:54:20'),
(6768, 'Ticket', 262, '', 0, 'Isman Ali (10)', '2020-03-18 12:54:20', 17, '', '2020-03-18 12:54:20'),
(6769, 'Ticket', 287, 'User', 15, 'Isman Ali (10)', '2020-03-18 13:03:33', 0, '', 'Isman Ali (10)'),
(6770, 'Ticket', 287, '0', 20, 'Isman Ali (10)', '2020-03-18 13:03:33', 0, '', ''),
(6771, 'Ticket', 287, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:23:01', 150, '0', '12484'),
(6772, 'Ticket', 287, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:23:01', 64, 'Isman (10)', 'Joel (9)'),
(6773, 'Ticket', 287, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-03-18 16:23:01', 0, '', '441'),
(6774, 'Ticket', 281, 'User', 15, 'Joel Wambugu (9)', '2020-03-18 16:27:42', 0, '', 'Kariuki Peter (6)'),
(6775, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:27:42', 64, 'Isman (10)', 'Joel (9)'),
(6776, 'Ticket', 281, 'Group', 16, 'Joel Wambugu (9)', '2020-03-18 16:28:02', 0, 'Onead Admin (2)', ''),
(6777, 'Document', 357, '0', 20, 'Joel Wambugu (9)', '2020-03-18 16:38:27', 0, '', ''),
(6778, 'Ticket', 281, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-03-18 16:38:27', 0, '', '442'),
(6779, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:38:51', 12, '2', '4'),
(6780, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:39:05', 12, '4', '1'),
(6781, 'Ticket', 281, 'User', 16, 'Joel Wambugu (9)', '2020-03-18 16:39:05', 0, 'Kariuki Peter (6)', ''),
(6782, 'Ticket', 281, 'Group', 15, 'Joel Wambugu (9)', '2020-03-18 16:39:33', 0, '', 'Onead Admin (2)'),
(6783, 'Ticket', 281, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:39:33', 12, '1', '4'),
(6784, 'Ticket', 260, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-03-18 16:44:10', 0, '', '443'),
(6785, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:44:25', 12, '2', '4'),
(6786, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:47:19', 24, '', '&lt;p&gt;Ce problème a été résolu à la base test en attente de confirmation avant déploiement à la base production.&lt;/p&gt;'),
(6787, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:47:19', 12, '2', '5'),
(6788, 'Ticket', 284, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:47:19', 17, '', '2020-03-18 16:47:19'),
(6789, 'Ticket', 227, 'TicketFollowup', 17, 'Joel Wambugu (9)', '2020-03-18 16:49:45', 0, '', '444'),
(6790, 'Ticket', 227, '', 0, 'Joel Wambugu (9)', '2020-03-18 16:50:05', 12, '2', '4'),
(6791, 'Ticket', 287, 'Group', 15, 'Joel Wambugu (9)', '2020-04-15 20:10:25', 0, '', 'Onead Admin (2)'),
(6792, 'Ticket', 287, '', 0, 'Joel Wambugu (9)', '2020-04-15 20:10:25', 12, '1', '2'),
(6793, 'Ticket', 287, '', 0, 'Joel Wambugu (9)', '2020-04-15 20:10:38', 12, '2', '4'),
(6794, 'TicketSatisfaction', 211, '0', 20, 'cron_createinquest', '2020-05-17 07:35:19', 0, '', ''),
(6795, 'TicketSatisfaction', 212, '0', 20, 'cron_createinquest', '2020-05-17 07:35:19', 0, '', ''),
(6796, 'Ticket', 279, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 12, '5', '6'),
(6797, 'Ticket', 279, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 16, '', '2020-05-17 07:39:40'),
(6798, 'Ticket', 283, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 12, '5', '6'),
(6799, 'Ticket', 283, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 16, '', '2020-05-17 07:39:40'),
(6800, 'Ticket', 284, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 12, '5', '6'),
(6801, 'Ticket', 284, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 16, '', '2020-05-17 07:39:40'),
(6802, 'Ticket', 286, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 12, '5', '6'),
(6803, 'Ticket', 286, '', 0, 'cron_closeticket', '2020-05-17 07:39:40', 16, '', '2020-05-17 07:39:40'),
(6804, 'TicketSatisfaction', 213, '0', 20, 'cron_createinquest', '2020-07-14 11:42:15', 0, '', ''),
(6805, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2020-07-14 11:53:12', 12, '4', '2'),
(6806, 'Ticket', 260, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-07-14 11:53:12', 0, '', '445'),
(6807, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2020-07-14 11:54:28', 12, '2', '4'),
(6808, 'Ticket', 282, '', 0, 'Isman Ali (10)', '2020-07-14 12:31:24', 12, '2', '4'),
(6809, 'Ticket', 178, '', 0, 'Isman Ali (10)', '2020-07-14 12:32:16', 12, '2', '4'),
(6810, 'Ticket', 285, '', 0, 'Isman Ali (10)', '2020-07-14 12:43:55', 12, '2', '4'),
(6811, 'Ticket', 285, '', 0, 'Isman Ali (10)', '2020-07-14 12:43:55', 64, 'Joel (9)', 'Isman (10)'),
(6812, 'Ticket', 153, 'TicketFollowup', 17, 'Isman Ali (10)', '2020-07-15 06:28:37', 0, '', '446'),
(6813, 'Ticket', 153, '', 0, 'Isman Ali (10)', '2020-07-15 06:29:20', 12, '2', '4'),
(6814, 'Ticket', 153, '', 0, 'Isman Ali (10)', '2020-07-15 07:29:27', 12, '4', '2'),
(6815, 'Ticket', 285, '', 0, 'Isman Ali (10)', '2020-07-15 07:29:50', 12, '4', '2'),
(6816, 'Ticket', 178, '', 0, 'Isman Ali (10)', '2020-07-15 07:32:32', 12, '4', '2'),
(6817, 'Ticket', 282, '', 0, 'Isman Ali (10)', '2020-07-15 07:32:54', 12, '4', '2'),
(6818, 'Ticket', 260, '', 0, 'Isman Ali (10)', '2020-07-15 07:33:58', 12, '4', '2'),
(6819, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2020-08-13 17:46:49', 14, '1', '2'),
(6820, 'Ticket', 260, '', 0, 'Joel Wambugu (9)', '2020-08-13 17:46:49', 64, 'Isman (10)', 'Joel (9)'),
(6821, 'Document', 358, '0', 20, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', '');
INSERT INTO `glpi_logs` (`id`, `itemtype`, `items_id`, `itemtype_link`, `linked_action`, `user_name`, `date_mod`, `id_search_option`, `old_value`, `new_value`) VALUES
(6822, 'Document', 358, 'Ticket', 15, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', 'Absence de nom de la mere (288)'),
(6823, 'Ticket', 288, 'Document', 15, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', 'Document ticket 288 (358)'),
(6824, 'Ticket', 288, 'User', 15, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', 'Isman Ali (10)'),
(6825, 'Ticket', 288, 'User', 15, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', 'Joel Wambugu (9)'),
(6826, 'Ticket', 288, '0', 20, 'Isman Ali (10)', '2020-09-01 09:25:55', 0, '', ''),
(6827, 'TicketSatisfaction', 214, '0', 20, 'cron_createinquest', '2020-09-14 09:17:41', 0, '', ''),
(6828, 'TicketSatisfaction', 215, '0', 20, 'cron_createinquest', '2020-09-14 09:17:41', 0, '', ''),
(6829, 'TicketSatisfaction', 216, '0', 20, 'cron_createinquest', '2020-09-14 09:17:41', 0, '', ''),
(6830, 'Document', 359, '0', 20, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', ''),
(6831, 'Document', 359, 'Ticket', 15, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', 'Probleme de Compteur (289)'),
(6832, 'Ticket', 289, 'Document', 15, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', 'Document ticket 289 (359)'),
(6833, 'Ticket', 289, 'User', 15, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', 'Joel Wambugu (9)'),
(6834, 'Ticket', 289, 'User', 15, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', 'Isman Ali (10)'),
(6835, 'Ticket', 289, '0', 20, 'Isman Ali (10)', '2020-09-14 09:25:30', 0, '', ''),
(6836, 'Document', 360, '0', 20, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', ''),
(6837, 'Document', 360, 'Ticket', 15, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', 'Numero de dossier (290)'),
(6838, 'Ticket', 290, 'Document', 15, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', 'Document ticket 290 (360)'),
(6839, 'Ticket', 290, 'User', 15, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', 'Joel Wambugu (9)'),
(6840, 'Ticket', 290, 'User', 15, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', 'Isman Ali (10)'),
(6841, 'Ticket', 290, '0', 20, 'Isman Ali (10)', '2020-09-17 07:02:10', 0, '', ''),
(6842, 'Ticket', 288, '', 0, 'Joel Wambugu (9)', '2020-09-17 11:59:27', 150, '0', '1392016'),
(6843, 'Ticket', 288, '', 0, 'Joel Wambugu (9)', '2020-09-17 11:59:27', 64, 'Isman (10)', 'Joel (9)'),
(6844, 'Ticket', 288, 'User', 15, 'Joel Wambugu (9)', '2020-09-17 11:59:27', 0, '', 'Michael (12)'),
(6845, 'Ticket', 288, '', 0, 'Joel Wambugu (9)', '2020-09-17 11:59:27', 12, '1', '2'),
(6846, 'Ticket', 288, '', 0, 'Joel Wambugu (9)', '2020-09-17 11:59:27', 64, 'Isman (10)', 'Joel (9)'),
(6847, 'Ticket', 288, '', 0, 'Isman Ali (10)', '2020-09-21 05:23:52', 21, '&lt;p&gt;Dans le portefeuille d\'abonnée d\'un nouveau branchement le nom de la mere ne s\'affiche pas&lt;/p&gt;', '&lt;p&gt;Dans le Modifier details d\'abonnée le nom de la mere ne s\'affiche pas&lt;/p&gt;'),
(6848, 'Ticket', 288, '', 0, 'Isman Ali (10)', '2020-09-21 05:23:52', 64, 'Joel (9)', 'Isman (10)'),
(6849, 'Ticket', 290, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 150, '0', '355544'),
(6850, 'Ticket', 290, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 64, 'Isman (10)', 'Joel (9)'),
(6851, 'Ticket', 290, 'User', 15, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 0, '', 'Ezekiel (13)'),
(6852, 'Ticket', 290, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 12, '1', '2'),
(6853, 'Ticket', 290, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 21, '&lt;p&gt;Le numero de dossier n\'apparait pas Mr Joel&lt;/p&gt;&lt;p&gt;Merci de voir&lt;/p&gt;', '&lt;p&gt;Le numero de dossier n\'apparait pas Mr Joel&lt;/p&gt;n&lt;p&gt;Merci de voir&lt;/p&gt;'),
(6854, 'Ticket', 290, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:45:38', 64, 'Isman (10)', 'Joel (9)'),
(6855, 'Ticket', 289, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:46:35', 150, '0', '606533'),
(6856, 'Ticket', 289, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:46:35', 64, 'Isman (10)', 'Joel (9)'),
(6857, 'Ticket', 289, 'User', 15, 'Joel Wambugu (9)', '2020-09-21 09:46:35', 0, '', 'Michael (12)'),
(6858, 'Ticket', 289, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:46:35', 12, '1', '2'),
(6859, 'Ticket', 289, '', 0, 'Joel Wambugu (9)', '2020-09-21 09:46:35', 64, 'Isman (10)', 'Joel (9)'),
(6860, 'Document', 361, '0', 20, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', ''),
(6861, 'Document', 361, 'Ticket', 15, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', 'la modification de dossier (291)'),
(6862, 'Ticket', 291, 'Document', 15, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', 'Document ticket 291 (361)'),
(6863, 'Ticket', 291, 'User', 15, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', 'Houssein Ali (7)'),
(6864, 'Ticket', 291, 'User', 15, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', 'Isman Ali (10)'),
(6865, 'Ticket', 291, '0', 20, 'Isman Ali (10)', '2020-11-23 12:15:50', 0, '', ''),
(6866, 'Ticket', 291, 'User', 15, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 0, '', 'Joel Wambugu (9)'),
(6867, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 150, '0', '340360'),
(6868, 'Ticket', 291, 'User', 15, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 0, '', 'Michael (12)'),
(6869, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 12, '1', '2'),
(6870, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 21, '&lt;p&gt;ca refuse la modification de dossier et ni l\'affichage&lt;/p&gt;&lt;p&gt;il n\'affiche pas modifier details&lt;/p&gt;', '&lt;p&gt;ca refuse la modification de dossier et ni l\'affichage&lt;/p&gt;n&lt;p&gt;il n\'affiche pas modifier details&lt;/p&gt;'),
(6871, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-11-27 10:45:58', 64, 'Isman (10)', 'Joel (9)'),
(6872, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-12-05 09:25:41', 24, '', '&lt;p&gt; &lt;img id=\"1a13e58c-c8e65d99-5fcb511757e5f1.90898513\" src=\"blob:http://www.sulisea.com/99564e08-dbdb-47a5-af40-535801e6cbe6\" width=\"251.4269841269841\" height=\"151\" /&gt;'),
(6873, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-12-05 09:25:41', 12, '2', '5'),
(6874, 'Ticket', 291, '', 0, 'Joel Wambugu (9)', '2020-12-05 09:25:41', 17, '', '2020-12-05 09:25:41'),
(6875, 'Ticket', 290, 'User', 15, 'Joel Wambugu (9)', '2020-12-05 09:43:38', 0, '', 'Isman Ali (10)'),
(6876, 'Ticket', 290, 'User', 16, 'Joel Wambugu (9)', '2020-12-05 09:43:43', 0, 'Joel Wambugu (9)', ''),
(6877, 'Ticket', 290, 'User', 15, 'Joel Wambugu (9)', '2020-12-05 09:44:00', 0, '', 'Joel Wambugu (9)'),
(6878, 'Document', 362, '0', 20, 'Joel Wambugu (9)', '2020-12-05 09:46:23', 0, '', ''),
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(6895, 'Ticket', 287, '', 0, 'Joel Wambugu (9)', '2021-05-04 08:18:08', 24, '', '&lt;p&gt;Ticket sur le meme probleme deja existant. Voir numero de ticket 290.&lt;/p&gt;'),
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-- --------------------------------------------------------

--
-- Table structure for table `glpi_manufacturers`
--

CREATE TABLE `glpi_manufacturers` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_monitormodels`
--

CREATE TABLE `glpi_monitormodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
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  `picture_front` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `picture_rear` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_monitors`
--

CREATE TABLE `glpi_monitors` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
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) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_monitortypes`
--

CREATE TABLE `glpi_monitortypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_netpoints`
--

CREATE TABLE `glpi_netpoints` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkaliases`
--

CREATE TABLE `glpi_networkaliases` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `networknames_id` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `fqdns_id` int(11) NOT NULL DEFAULT 0,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkequipmentmodels`
--

CREATE TABLE `glpi_networkequipmentmodels` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `product_number` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT 0,
  `required_units` int(11) NOT NULL DEFAULT 1,
  `depth` float NOT NULL DEFAULT 1,
  `power_connections` int(11) NOT NULL DEFAULT 0,
  `power_consumption` int(11) NOT NULL DEFAULT 0,
  `is_half_rack` tinyint(1) NOT NULL DEFAULT 0,
  `picture_front` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `picture_rear` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkequipments`
--

CREATE TABLE `glpi_networkequipments` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `ram` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `serial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id_tech` int(11) NOT NULL DEFAULT 0,
  `groups_id_tech` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `locations_id` int(11) NOT NULL DEFAULT 0,
  `networks_id` int(11) NOT NULL DEFAULT 0,
  `networkequipmenttypes_id` int(11) NOT NULL DEFAULT 0,
  `networkequipmentmodels_id` int(11) NOT NULL DEFAULT 0,
  `manufacturers_id` int(11) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_template` tinyint(1) NOT NULL DEFAULT 0,
  `template_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `groups_id` int(11) NOT NULL DEFAULT 0,
  `states_id` int(11) NOT NULL DEFAULT 0,
  `ticket_tco` decimal(20,4) DEFAULT 0.0000,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkequipmenttypes`
--

CREATE TABLE `glpi_networkequipmenttypes` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkinterfaces`
--

CREATE TABLE `glpi_networkinterfaces` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networknames`
--

CREATE TABLE `glpi_networknames` (
  `id` int(11) NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `fqdns_id` int(11) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportaggregates`
--

CREATE TABLE `glpi_networkportaggregates` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `networkports_id_list` text COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'array of associated networkports_id',
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportaliases`
--

CREATE TABLE `glpi_networkportaliases` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `networkports_id_alias` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportdialups`
--

CREATE TABLE `glpi_networkportdialups` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportethernets`
--

CREATE TABLE `glpi_networkportethernets` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `items_devicenetworkcards_id` int(11) NOT NULL DEFAULT 0,
  `netpoints_id` int(11) NOT NULL DEFAULT 0,
  `type` varchar(10) COLLATE utf8_unicode_ci DEFAULT '' COMMENT 'T, LX, SX',
  `speed` int(11) NOT NULL DEFAULT 10 COMMENT 'Mbit/s: 10, 100, 1000, 10000',
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportfiberchannels`
--

CREATE TABLE `glpi_networkportfiberchannels` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `items_devicenetworkcards_id` int(11) NOT NULL DEFAULT 0,
  `netpoints_id` int(11) NOT NULL DEFAULT 0,
  `wwn` varchar(16) COLLATE utf8_unicode_ci DEFAULT '',
  `speed` int(11) NOT NULL DEFAULT 10 COMMENT 'Mbit/s: 10, 100, 1000, 10000',
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportlocals`
--

CREATE TABLE `glpi_networkportlocals` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkports`
--

CREATE TABLE `glpi_networkports` (
  `id` int(11) NOT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `logical_number` int(11) NOT NULL DEFAULT 0,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `instantiation_type` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `mac` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(1) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkports_networkports`
--

CREATE TABLE `glpi_networkports_networkports` (
  `id` int(11) NOT NULL,
  `networkports_id_1` int(11) NOT NULL DEFAULT 0,
  `networkports_id_2` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkports_vlans`
--

CREATE TABLE `glpi_networkports_vlans` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `vlans_id` int(11) NOT NULL DEFAULT 0,
  `tagged` tinyint(1) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networkportwifis`
--

CREATE TABLE `glpi_networkportwifis` (
  `id` int(11) NOT NULL,
  `networkports_id` int(11) NOT NULL DEFAULT 0,
  `items_devicenetworkcards_id` int(11) NOT NULL DEFAULT 0,
  `wifinetworks_id` int(11) NOT NULL DEFAULT 0,
  `networkportwifis_id` int(11) NOT NULL DEFAULT 0 COMMENT 'only useful in case of Managed node',
  `version` varchar(20) COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'a, a/b, a/b/g, a/b/g/n, a/b/g/n/y',
  `mode` varchar(20) COLLATE utf8_unicode_ci DEFAULT NULL COMMENT 'ad-hoc, managed, master, repeater, secondary, monitor, auto',
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_networks`
--

CREATE TABLE `glpi_networks` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notepads`
--

CREATE TABLE `glpi_notepads` (
  `id` int(11) NOT NULL,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `date` datetime DEFAULT NULL,
  `date_mod` datetime DEFAULT NULL,
  `users_id` int(11) NOT NULL DEFAULT 0,
  `users_id_lastupdater` int(11) NOT NULL DEFAULT 0,
  `content` longtext COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notifications`
--

CREATE TABLE `glpi_notifications` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `entities_id` int(11) NOT NULL DEFAULT 0,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL,
  `event` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `is_recursive` tinyint(1) NOT NULL DEFAULT 0,
  `is_active` tinyint(1) NOT NULL DEFAULT 0,
  `date_mod` datetime DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL,
  `allow_response` tinyint(1) NOT NULL DEFAULT 1
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_notifications`
--

INSERT INTO `glpi_notifications` (`id`, `name`, `entities_id`, `itemtype`, `event`, `comment`, `is_recursive`, `is_active`, `date_mod`, `date_creation`, `allow_response`) VALUES
(1, 'Alert Tickets not closed', 0, 'Ticket', 'alertnotclosed', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(2, 'New Ticket', 0, 'Ticket', 'new', '', 1, 1, '2017-12-03 16:18:06', NULL, 1),
(3, 'Update Ticket', 0, 'Ticket', 'update', '', 1, 1, '2017-12-03 16:21:12', NULL, 1),
(4, 'Close Ticket', 0, 'Ticket', 'closed', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(5, 'Add Followup', 0, 'Ticket', 'add_followup', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(6, 'Add Task', 0, 'Ticket', 'add_task', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(7, 'Update Followup', 0, 'Ticket', 'update_followup', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(8, 'Update Task', 0, 'Ticket', 'update_task', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(9, 'Delete Followup', 0, 'Ticket', 'delete_followup', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(10, 'Delete Task', 0, 'Ticket', 'delete_task', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(11, 'Resolve ticket', 0, 'Ticket', 'solved', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(12, 'Ticket Validation', 0, 'Ticket', 'validation', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(13, 'New Reservation', 0, 'Reservation', 'new', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(14, 'Update Reservation', 0, 'Reservation', 'update', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(15, 'Delete Reservation', 0, 'Reservation', 'delete', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(16, 'Alert Reservation', 0, 'Reservation', 'alert', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(17, 'Contract Notice', 0, 'Contract', 'notice', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(18, 'Contract End', 0, 'Contract', 'end', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(19, 'MySQL Synchronization', 0, 'DBConnection', 'desynchronization', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(20, 'Cartridges', 0, 'CartridgeItem', 'alert', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(21, 'Consumables', 0, 'ConsumableItem', 'alert', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(22, 'Infocoms', 0, 'Infocom', 'alert', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(23, 'Software Licenses', 0, 'SoftwareLicense', 'alert', '', 1, 1, '2010-02-16 16:41:39', NULL, 1),
(24, 'Ticket Recall', 0, 'Ticket', 'recall', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(25, 'Password Forget', 0, 'User', 'passwordforget', '', 1, 1, '2011-03-04 11:35:13', NULL, 1),
(26, 'Ticket Satisfaction', 0, 'Ticket', 'satisfaction', '', 1, 1, '2011-03-04 11:35:15', NULL, 1),
(27, 'Item not unique', 0, 'FieldUnicity', 'refuse', '', 1, 1, '2011-03-04 11:35:16', NULL, 1),
(28, 'Crontask Watcher', 0, 'CronTask', 'alert', '', 1, 1, '2011-03-04 11:35:16', NULL, 1),
(29, 'New Problem', 0, 'Problem', 'new', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(30, 'Update Problem', 0, 'Problem', 'update', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(31, 'Resolve Problem', 0, 'Problem', 'solved', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(32, 'Add Task', 0, 'Problem', 'add_task', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(33, 'Update Task', 0, 'Problem', 'update_task', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(34, 'Delete Task', 0, 'Problem', 'delete_task', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(35, 'Close Problem', 0, 'Problem', 'closed', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(36, 'Delete Problem', 0, 'Problem', 'delete', '', 1, 1, '2011-12-06 09:48:33', NULL, 1),
(37, 'Ticket Validation Answer', 0, 'Ticket', 'validation_answer', '', 1, 1, '2014-01-15 14:35:24', NULL, 1),
(38, 'Contract End Periodicity', 0, 'Contract', 'periodicity', '', 1, 1, '2014-01-15 14:35:24', NULL, 1),
(39, 'Contract Notice Periodicity', 0, 'Contract', 'periodicitynotice', '', 1, 1, '2014-01-15 14:35:24', NULL, 1),
(40, 'Planning recall', 0, 'PlanningRecall', 'planningrecall', '', 1, 1, '2014-01-15 14:35:24', NULL, 1),
(41, 'Delete Ticket', 0, 'Ticket', 'delete', '', 1, 1, '2017-12-03 16:21:31', NULL, 1),
(42, 'New Change', 0, 'Change', 'new', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(43, 'Update Change', 0, 'Change', 'update', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(44, 'Resolve Change', 0, 'Change', 'solved', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(45, 'Add Task', 0, 'Change', 'add_task', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(46, 'Update Task', 0, 'Change', 'update_task', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(47, 'Delete Task', 0, 'Change', 'delete_task', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(48, 'Close Change', 0, 'Change', 'closed', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(49, 'Delete Change', 0, 'Change', 'delete', '', 1, 1, '2014-06-18 08:02:07', NULL, 1),
(50, 'Ticket Satisfaction Answer', 0, 'Ticket', 'replysatisfaction', '', 1, 1, '2014-06-18 08:02:08', NULL, 1),
(51, 'Receiver errors', 0, 'MailCollector', 'error', '', 1, 1, '2014-06-18 08:02:08', NULL, 1),
(52, 'New Project', 0, 'Project', 'new', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(53, 'Update Project', 0, 'Project', 'update', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(54, 'Delete Project', 0, 'Project', 'delete', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(55, 'New Project Task', 0, 'ProjectTask', 'new', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(56, 'Update Project Task', 0, 'ProjectTask', 'update', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(57, 'Delete Project Task', 0, 'ProjectTask', 'delete', '', 1, 1, '2014-06-18 08:02:09', NULL, 1),
(58, 'Request Unlock Items', 0, 'ObjectLock', 'unlock', '', 1, 1, '2016-02-08 16:57:46', NULL, 1),
(59, 'New user in requesters', 0, 'Ticket', 'requester_user', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(60, 'New group in requesters', 0, 'Ticket', 'requester_group', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(61, 'New user in observers', 0, 'Ticket', 'observer_user', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(62, 'New group in observers', 0, 'Ticket', 'observer_group', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(63, 'New user in assignees', 0, 'Ticket', 'assign_user', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(64, 'New group in assignees', 0, 'Ticket', 'assign_group', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(65, 'New supplier in assignees', 0, 'Ticket', 'assign_supplier', '', 1, 0, '2017-12-03 16:17:45', NULL, 1),
(66, 'Saved searches', 0, 'SavedSearch_Alert', 'alert', '', 1, 1, '2016-02-08 16:57:46', NULL, 1),
(67, 'Certificates', 0, 'Certificate', 'alert', '', 1, 1, NULL, NULL, 1),
(68, 'Check plugin updates', 0, 'Glpi\\Marketplace\\Controller', 'checkpluginsupdate', NULL, 1, 1, '2021-11-23 10:51:10', '2021-11-23 10:51:10', 1),
(69, 'Alert expired domains', 0, 'Domain', 'ExpiredDomains', NULL, 1, 1, '2021-11-23 10:51:10', '2021-11-23 10:51:10', 1),
(70, 'Alert domains close expiries', 0, 'Domain', 'DomainsWhichExpire', NULL, 1, 1, '2021-11-23 10:51:10', '2021-11-23 10:51:10', 1),
(71, 'Password expires alert', 0, 'User', 'passwordexpires', NULL, 1, 1, '2021-11-23 10:51:10', '2021-11-23 10:51:10', 1);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notifications_notificationtemplates`
--

CREATE TABLE `glpi_notifications_notificationtemplates` (
  `id` int(11) NOT NULL,
  `notifications_id` int(11) NOT NULL DEFAULT 0,
  `mode` varchar(20) COLLATE utf8_unicode_ci NOT NULL COMMENT 'See Notification_NotificationTemplate::MODE_* constants',
  `notificationtemplates_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_notifications_notificationtemplates`
--

INSERT INTO `glpi_notifications_notificationtemplates` (`id`, `notifications_id`, `mode`, `notificationtemplates_id`) VALUES
(1, 1, 'mailing', 6),
(2, 2, 'mailing', 4),
(3, 3, 'mailing', 4),
(4, 4, 'mailing', 4),
(5, 5, 'mailing', 4),
(6, 6, 'mailing', 4),
(7, 7, 'mailing', 4),
(8, 8, 'mailing', 4),
(9, 9, 'mailing', 4),
(10, 10, 'mailing', 4),
(11, 11, 'mailing', 4),
(12, 12, 'mailing', 7),
(13, 13, 'mailing', 2),
(14, 14, 'mailing', 2),
(15, 15, 'mailing', 2),
(16, 16, 'mailing', 3),
(17, 17, 'mailing', 12),
(18, 18, 'mailing', 12),
(19, 19, 'mailing', 1),
(20, 20, 'mailing', 8),
(21, 21, 'mailing', 9),
(22, 22, 'mailing', 10),
(23, 23, 'mailing', 11),
(24, 24, 'mailing', 4),
(25, 25, 'mailing', 13),
(26, 26, 'mailing', 14),
(27, 27, 'mailing', 15),
(28, 28, 'mailing', 16),
(29, 29, 'mailing', 17),
(30, 30, 'mailing', 17),
(31, 31, 'mailing', 17),
(32, 32, 'mailing', 17),
(33, 33, 'mailing', 17),
(34, 34, 'mailing', 17),
(35, 35, 'mailing', 17),
(36, 36, 'mailing', 17),
(37, 37, 'mailing', 7),
(38, 38, 'mailing', 12),
(39, 39, 'mailing', 12),
(40, 40, 'mailing', 18),
(41, 41, 'mailing', 4),
(42, 42, 'mailing', 19),
(43, 43, 'mailing', 19),
(44, 44, 'mailing', 19),
(45, 45, 'mailing', 19),
(46, 46, 'mailing', 19),
(47, 47, 'mailing', 19),
(48, 48, 'mailing', 19),
(49, 49, 'mailing', 19),
(50, 50, 'mailing', 14),
(51, 51, 'mailing', 20),
(52, 52, 'mailing', 21),
(53, 53, 'mailing', 21),
(54, 54, 'mailing', 21),
(55, 55, 'mailing', 22),
(56, 56, 'mailing', 22),
(57, 57, 'mailing', 22),
(58, 58, 'mailing', 23),
(59, 59, 'mailing', 4),
(60, 60, 'mailing', 4),
(61, 61, 'mailing', 4),
(62, 62, 'mailing', 4),
(63, 63, 'mailing', 4),
(64, 64, 'mailing', 4),
(65, 65, 'mailing', 4),
(66, 66, 'mailing', 24),
(67, 67, 'mailing', 25),
(68, 68, 'mailing', 26),
(69, 69, 'mailing', 27),
(70, 70, 'mailing', 27),
(71, 71, 'mailing', 28);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notificationtargets`
--

CREATE TABLE `glpi_notificationtargets` (
  `id` int(11) NOT NULL,
  `items_id` int(11) NOT NULL DEFAULT 0,
  `type` int(11) NOT NULL DEFAULT 0,
  `notifications_id` int(11) NOT NULL DEFAULT 0
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_notificationtargets`
--

INSERT INTO `glpi_notificationtargets` (`id`, `items_id`, `type`, `notifications_id`) VALUES
(1, 3, 1, 13),
(2, 1, 1, 13),
(3, 3, 2, 2),
(4, 1, 1, 2),
(5, 1, 1, 3),
(6, 1, 1, 5),
(7, 1, 1, 4),
(8, 2, 1, 3),
(9, 4, 1, 3),
(10, 3, 1, 2),
(11, 3, 1, 3),
(12, 3, 1, 5),
(13, 3, 1, 4),
(14, 1, 1, 19),
(15, 14, 1, 12),
(16, 3, 1, 14),
(17, 1, 1, 14),
(18, 3, 1, 15),
(19, 1, 1, 15),
(20, 1, 1, 6),
(21, 3, 1, 6),
(22, 1, 1, 7),
(23, 3, 1, 7),
(24, 1, 1, 8),
(25, 3, 1, 8),
(26, 1, 1, 9),
(27, 3, 1, 9),
(28, 1, 1, 10),
(29, 3, 1, 10),
(30, 1, 1, 11),
(31, 3, 1, 11),
(32, 19, 1, 25),
(33, 3, 1, 26),
(34, 21, 1, 2),
(35, 21, 1, 3),
(36, 21, 1, 5),
(37, 21, 1, 4),
(38, 21, 1, 6),
(39, 21, 1, 7),
(40, 21, 1, 8),
(41, 21, 1, 9),
(42, 21, 1, 10),
(43, 21, 1, 11),
(46, 1, 1, 28),
(47, 3, 1, 29),
(48, 1, 1, 29),
(49, 21, 1, 29),
(50, 2, 1, 30),
(51, 4, 1, 30),
(52, 3, 1, 30),
(53, 1, 1, 30),
(54, 21, 1, 30),
(55, 3, 1, 31),
(56, 1, 1, 31),
(57, 21, 1, 31),
(58, 3, 1, 32),
(59, 1, 1, 32),
(60, 21, 1, 32),
(61, 3, 1, 33),
(62, 1, 1, 33),
(63, 21, 1, 33),
(64, 3, 1, 34),
(65, 1, 1, 34),
(66, 21, 1, 34),
(67, 3, 1, 35),
(68, 1, 1, 35),
(69, 21, 1, 35),
(70, 3, 1, 36),
(71, 1, 1, 36),
(72, 21, 1, 36),
(73, 14, 1, 37),
(74, 3, 1, 40),
(75, 1, 1, 41),
(76, 3, 1, 42),
(77, 1, 1, 42),
(78, 21, 1, 42),
(79, 2, 1, 43),
(80, 4, 1, 43),
(81, 3, 1, 43),
(82, 1, 1, 43),
(83, 21, 1, 43),
(84, 3, 1, 44),
(85, 1, 1, 44),
(86, 21, 1, 44),
(87, 3, 1, 45),
(88, 1, 1, 45),
(89, 21, 1, 45),
(90, 3, 1, 46),
(91, 1, 1, 46),
(92, 21, 1, 46),
(93, 3, 1, 47),
(94, 1, 1, 47),
(95, 21, 1, 47),
(96, 3, 1, 48),
(97, 1, 1, 48),
(98, 21, 1, 48),
(99, 3, 1, 49),
(100, 1, 1, 49),
(101, 21, 1, 49),
(102, 3, 1, 50),
(103, 2, 1, 50),
(104, 1, 1, 51),
(105, 27, 1, 52),
(106, 1, 1, 52),
(107, 28, 1, 52),
(108, 27, 1, 53),
(109, 1, 1, 53),
(110, 28, 1, 53),
(111, 27, 1, 54),
(112, 1, 1, 54),
(113, 28, 1, 54),
(114, 31, 1, 55),
(115, 1, 1, 55),
(116, 32, 1, 55),
(117, 31, 1, 56),
(118, 1, 1, 56),
(119, 32, 1, 56),
(120, 31, 1, 57),
(121, 1, 1, 57),
(122, 32, 1, 57),
(123, 19, 1, 58),
(124, 3, 1, 59),
(125, 13, 1, 60),
(126, 21, 1, 61),
(127, 20, 1, 62),
(128, 2, 1, 63),
(129, 23, 1, 64),
(130, 8, 1, 65),
(131, 19, 1, 66),
(132, 5, 2, 1),
(133, 4, 2, 1),
(134, 5, 2, 2),
(135, 5, 2, 41),
(136, 1, 1, 68),
(137, 5, 1, 69),
(138, 23, 1, 69),
(139, 5, 1, 70),
(140, 23, 1, 70),
(141, 19, 1, 71);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notificationtemplates`
--

CREATE TABLE `glpi_notificationtemplates` (
  `id` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `itemtype` varchar(100) COLLATE utf8_unicode_ci NOT NULL,
  `date_mod` datetime DEFAULT NULL,
  `comment` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `css` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `date_creation` datetime DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_notificationtemplates`
--

INSERT INTO `glpi_notificationtemplates` (`id`, `name`, `itemtype`, `date_mod`, `comment`, `css`, `date_creation`) VALUES
(1, 'MySQL Synchronization', 'DBConnection', '2010-02-01 15:51:46', '', NULL, NULL),
(2, 'Reservations', 'Reservation', '2010-02-03 14:03:45', '', NULL, NULL),
(3, 'Alert Reservation', 'Reservation', '2010-02-03 14:03:45', '', NULL, NULL),
(4, 'Tickets', 'Ticket', '2010-02-07 21:39:15', '', NULL, NULL),
(5, 'Tickets (Simple)', 'Ticket', '2010-02-07 21:39:15', '', NULL, NULL),
(6, 'Alert Tickets not closed', 'Ticket', '2010-02-07 21:39:15', '', NULL, NULL),
(7, 'Tickets Validation', 'Ticket', '2010-02-26 21:39:15', '', NULL, NULL),
(8, 'Cartridges', 'CartridgeItem', '2010-02-16 13:17:24', '', NULL, NULL),
(9, 'Consumables', 'ConsumableItem', '2010-02-16 13:17:38', '', NULL, NULL),
(10, 'Infocoms', 'Infocom', '2010-02-16 13:17:55', '', NULL, NULL),
(11, 'Licenses', 'SoftwareLicense', '2010-02-16 13:18:12', '', NULL, NULL),
(12, 'Contracts', 'Contract', '2010-02-16 13:18:12', '', NULL, NULL),
(13, 'Password Forget', 'User', '2011-03-04 11:35:13', NULL, NULL, NULL),
(14, 'Ticket Satisfaction', 'Ticket', '2011-03-04 11:35:15', NULL, NULL, NULL),
(15, 'Item not unique', 'FieldUnicity', '2011-03-04 11:35:16', NULL, NULL, NULL),
(16, 'Crontask', 'CronTask', '2011-03-04 11:35:16', NULL, NULL, NULL),
(17, 'Problems', 'Problem', '2011-12-06 09:48:33', NULL, NULL, NULL),
(18, 'Planning recall', 'PlanningRecall', '2014-01-15 14:35:24', NULL, NULL, NULL),
(19, 'Changes', 'Change', '2014-06-18 08:02:07', NULL, NULL, NULL),
(20, 'Receiver errors', 'MailCollector', '2014-06-18 08:02:08', NULL, NULL, NULL),
(21, 'Projects', 'Project', '2014-06-18 08:02:09', NULL, NULL, NULL),
(22, 'Project Tasks', 'ProjectTask', '2014-06-18 08:02:09', NULL, NULL, NULL),
(23, 'Unlock Item request', 'ObjectLock', '2016-02-08 16:57:46', NULL, NULL, NULL),
(24, 'Saved searches alerts', 'SavedSearch_Alert', '0000-00-00 00:00:00', NULL, NULL, NULL),
(25, 'Certificates', 'Certificate', NULL, '', NULL, NULL),
(26, 'Plugin updates', 'Glpi\\Marketplace\\Controller', '2021-11-23 10:51:10', NULL, NULL, NULL),
(27, 'Alert domains', 'Domain', '2021-11-23 10:51:10', NULL, NULL, NULL),
(28, 'Password expires alert', 'User', '2021-11-23 10:51:10', NULL, NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `glpi_notificationtemplatetranslations`
--

CREATE TABLE `glpi_notificationtemplatetranslations` (
  `id` int(11) NOT NULL,
  `notificationtemplates_id` int(11) NOT NULL DEFAULT 0,
  `language` varchar(10) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `content_text` text COLLATE utf8_unicode_ci DEFAULT NULL,
  `content_html` text COLLATE utf8_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_notificationtemplatetranslations`
--

INSERT INTO `glpi_notificationtemplatetranslations` (`id`, `notificationtemplates_id`, `language`, `subject`, `content_text`, `content_html`) VALUES
(1, 1, '', '##lang.dbconnection.title##', '##lang.dbconnection.delay## : ##dbconnection.delay##\n', '&lt;p&gt;##lang.dbconnection.delay## : ##dbconnection.delay##&lt;/p&gt;'),
(2, 2, '', '##reservation.action##', '======================================================================\n##lang.reservation.user##: ##reservation.user##\n##lang.reservation.item.name##: ##reservation.itemtype## - ##reservation.item.name##\n##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##\n##lang.reservation.begin##: ##reservation.begin##\n##lang.reservation.end##: ##reservation.end##\n##lang.reservation.comment##: ##reservation.comment##\n======================================================================\n', '&lt;!-- description{ color: inherit; background: #ebebeb;border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } --&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.user##:&lt;/span&gt;##reservation.user##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.item.name##:&lt;/span&gt;##reservation.itemtype## - ##reservation.item.name##&lt;br /&gt;##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech####ENDIFreservation.tech##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.begin##:&lt;/span&gt; ##reservation.begin##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.end##:&lt;/span&gt;##reservation.end##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.comment##:&lt;/span&gt; ##reservation.comment##&lt;/p&gt;'),
(3, 3, '', '##reservation.action##  ##reservation.entity##', '##lang.reservation.entity## : ##reservation.entity##\n\n\n##FOREACHreservations##\n##lang.reservation.itemtype## : ##reservation.itemtype##\n\n ##lang.reservation.item## : ##reservation.item##\n\n ##reservation.url##\n\n ##ENDFOREACHreservations##', '&lt;p&gt;##lang.reservation.entity## : ##reservation.entity## &lt;br /&gt; &lt;br /&gt;\n##FOREACHreservations## &lt;br /&gt;##lang.reservation.itemtype## :  ##reservation.itemtype##&lt;br /&gt;\n ##lang.reservation.item## :  ##reservation.item##&lt;br /&gt; &lt;br /&gt;\n &lt;a href=\"##reservation.url##\"&gt; ##reservation.url##&lt;/a&gt;&lt;br /&gt;\n ##ENDFOREACHreservations##&lt;/p&gt;'),
(4, 4, '', '##ticket.action## ##ticket.title##', ' ##IFticket.storestatus=5##\n ##lang.ticket.url## : ##ticket.urlapprove##\n ##lang.ticket.autoclosewarning##\n ##lang.ticket.solvedate## : ##ticket.solvedate##\n ##lang.ticket.solution.type## : ##ticket.solution.type##\n ##lang.ticket.solution.description## : ##ticket.solution.description## ##ENDIFticket.storestatus##\n ##ELSEticket.storestatus## ##lang.ticket.url## : ##ticket.url## ##ENDELSEticket.storestatus##\n\n ##lang.ticket.description##\n\n ##lang.ticket.title## : ##ticket.title##\n ##lang.ticket.authors## : ##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors##\n ##lang.ticket.creationdate## : ##ticket.creationdate##\n ##lang.ticket.closedate## : ##ticket.closedate##\n ##lang.ticket.requesttype## : ##ticket.requesttype##\n##lang.ticket.item.name## :\n\n##FOREACHitems##\n\n ##IFticket.itemtype##\n  ##ticket.itemtype## - ##ticket.item.name##\n  ##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model##\n  ##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial##\n  ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial##\n ##ENDIFticket.itemtype##\n\n##ENDFOREACHitems##\n##IFticket.assigntousers## ##lang.ticket.assigntousers## : ##ticket.assigntousers## ##ENDIFticket.assigntousers##\n ##lang.ticket.status## : ##ticket.status##\n##IFticket.assigntogroups## ##lang.ticket.assigntogroups## : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##\n ##lang.ticket.urgency## : ##ticket.urgency##\n ##lang.ticket.impact## : ##ticket.impact##\n ##lang.ticket.priority## : ##ticket.priority##\n##IFticket.user.email## ##lang.ticket.user.email## : ##ticket.user.email ##ENDIFticket.user.email##\n##IFticket.category## ##lang.ticket.category## : ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##\n ##lang.ticket.content## : ##ticket.content##\n ##IFticket.storestatus=6##\n\n ##lang.ticket.solvedate## : ##ticket.solvedate##\n ##lang.ticket.solution.type## : ##ticket.solution.type##\n ##lang.ticket.solution.description## : ##ticket.solution.description##\n ##ENDIFticket.storestatus##\n ##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##\n\n##FOREACHfollowups##\n\n [##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##\n ##lang.followup.author## ##followup.author##\n ##lang.followup.description## ##followup.description##\n ##lang.followup.date## ##followup.date##\n ##lang.followup.requesttype## ##followup.requesttype##\n\n##ENDFOREACHfollowups##\n ##lang.ticket.numberoftasks## : ##ticket.numberoftasks##\n\n##FOREACHtasks##\n\n [##task.date##] ##lang.task.isprivate## : ##task.isprivate##\n ##lang.task.author## ##task.author##\n ##lang.task.description## ##task.description##\n ##lang.task.time## ##task.time##\n ##lang.task.category## ##task.category##\n\n##ENDFOREACHtasks##', '<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->\n<div>##IFticket.storestatus=5##</div>\n<div>##lang.ticket.url## : <a href=\"##ticket.urlapprove##\">##ticket.urlapprove##</a> <strong>&#160;</strong></div>\n<div><strong>##lang.ticket.autoclosewarning##</strong></div>\n<div><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>##lang.ticket.solution.type##</strong></span> : ##ticket.solution.type##<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description## ##ENDIFticket.storestatus##</div>\n<div>##ELSEticket.storestatus## ##lang.ticket.url## : <a href=\"##ticket.url##\">##ticket.url##</a> ##ENDELSEticket.storestatus##</div>\n<p class=\"description b\"><strong>##lang.ticket.description##</strong></p>\n<p><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.title##</span>&#160;:##ticket.title## <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.authors##</span>&#160;:##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors##    ##ELSEticket.authors##--##ENDELSEticket.authors## <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.creationdate##</span>&#160;:##ticket.creationdate## <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.closedate##</span>&#160;:##ticket.closedate## <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.requesttype##</span>&#160;:##ticket.requesttype##<br />\n<br /><span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.item.name##</span>&#160;:\n<p>##FOREACHitems##</p>\n<div class=\"description b\">##IFticket.itemtype## ##ticket.itemtype##&#160;- ##ticket.item.name## ##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype## </div><br />\n<p>##ENDFOREACHitems##</p>\n##IFticket.assigntousers## <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.assigntousers##</span>&#160;: ##ticket.assigntousers## ##ENDIFticket.assigntousers##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">##lang.ticket.status## </span>&#160;: ##ticket.status##<br /> ##IFticket.assigntogroups## <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.assigntogroups##</span>&#160;: ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.urgency##</span>&#160;: ##ticket.urgency##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.impact##</span>&#160;: ##ticket.impact##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.priority##</span>&#160;: ##ticket.priority## <br /> ##IFticket.user.email##<span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.user.email##</span>&#160;: ##ticket.user.email ##ENDIFticket.user.email##    <br /> ##IFticket.category##<span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\">##lang.ticket.category## </span>&#160;:##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##    <br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.ticket.content##</span>&#160;: ##ticket.content##</p>\n<br />##IFticket.storestatus=6##<br /><span style=\"text-decoration: underline;\"><strong><span style=\"color: #888888;\">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style=\"color: #888888;\"><strong><span style=\"text-decoration: underline;\">##lang.ticket.solution.type##</span></strong></span> : ##ticket.solution.type##<br /><span style=\"text-decoration: underline; color: #888888;\"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description##<br />##ENDIFticket.storestatus##</p>\n<div class=\"description b\">##lang.ticket.numberoffollowups##&#160;: ##ticket.numberoffollowups##</div>\n<p>##FOREACHfollowups##</p>\n<div class=\"description b\"><br /> <strong> [##followup.date##] <em>##lang.followup.isprivate## : ##followup.isprivate## </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.followup.author## </span> ##followup.author##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.followup.description## </span> ##followup.description##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.followup.date## </span> ##followup.date##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.followup.requesttype## </span> ##followup.requesttype##</div>\n<p>##ENDFOREACHfollowups##</p>\n<div class=\"description b\">##lang.ticket.numberoftasks##&#160;: ##ticket.numberoftasks##</div>\n<p>##FOREACHtasks##</p>\n<div class=\"description b\"><br /> <strong> [##task.date##] <em>##lang.task.isprivate## : ##task.isprivate## </em></strong><br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.task.author##</span> ##task.author##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.task.description##</span> ##task.description##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.task.time##</span> ##task.time##<br /> <span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"> ##lang.task.category##</span> ##task.category##</div>\n<p>##ENDFOREACHtasks##</p>'),
(5, 12, '', '##contract.action##  ##contract.entity##', '##lang.contract.entity## : ##contract.entity##\n\n##FOREACHcontracts##\n##lang.contract.name## : ##contract.name##\n##lang.contract.number## : ##contract.number##\n##lang.contract.time## : ##contract.time##\n##IFcontract.type####lang.contract.type## : ##contract.type####ENDIFcontract.type##\n##contract.url##\n##ENDFOREACHcontracts##', '&lt;p&gt;##lang.contract.entity## : ##contract.entity##&lt;br /&gt;\n&lt;br /&gt;##FOREACHcontracts##&lt;br /&gt;##lang.contract.name## :\n##contract.name##&lt;br /&gt;\n##lang.contract.number## : ##contract.number##&lt;br /&gt;\n##lang.contract.time## : ##contract.time##&lt;br /&gt;\n##IFcontract.type####lang.contract.type## : ##contract.type##\n##ENDIFcontract.type##&lt;br /&gt;\n&lt;a href=\"##contract.url##\"&gt;\n##contract.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHcontracts##&lt;/p&gt;'),
(6, 5, '', '##ticket.action## ##ticket.title##', '##lang.ticket.url## : ##ticket.url##\n\n##lang.ticket.description##\n\n\n##lang.ticket.title##  :##ticket.title##\n\n##lang.ticket.authors##  :##IFticket.authors##\n##ticket.authors## ##ENDIFticket.authors##\n##ELSEticket.authors##--##ENDELSEticket.authors##\n\n##IFticket.category## ##lang.ticket.category##  :##ticket.category##\n##ENDIFticket.category## ##ELSEticket.category##\n##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##\n\n##lang.ticket.content##  : ##ticket.content##\n##IFticket.itemtype##\n##lang.ticket.item.name##  : ##ticket.itemtype## - ##ticket.item.name##\n##ENDIFticket.itemtype##', '&lt;div&gt;##lang.ticket.url## : &lt;a href=\"##ticket.url##\"&gt;\n##ticket.url##&lt;/a&gt;&lt;/div&gt;\n&lt;div class=\"description b\"&gt;\n##lang.ticket.description##&lt;/div&gt;\n&lt;p&gt;&lt;span\nstyle=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.title##&lt;/span&gt;&#160;:##ticket.title##\n&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.authors##&lt;/span&gt;\n##IFticket.authors## ##ticket.authors##\n##ENDIFticket.authors##\n##ELSEticket.authors##--##ENDELSEticket.authors##\n&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;&#160\n;&lt;/span&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;\n##IFticket.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.category## &lt;/span&gt;&#160;:##ticket.category##\n##ENDIFticket.category## ##ELSEticket.category##\n##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##\n&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.content##&lt;/span&gt;&#160;:\n##ticket.content##&lt;br /&gt;##IFticket.itemtype##\n&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.item.name##&lt;/span&gt;&#160;:\n##ticket.itemtype## - ##ticket.item.name##\n##ENDIFticket.itemtype##&lt;/p&gt;'),
(7, 7, '', '##ticket.action## ##ticket.title##', '##FOREACHvalidations##\n\n##IFvalidation.storestatus=2##\n##validation.submission.title##\n##lang.validation.commentsubmission## : ##validation.commentsubmission##\n##ENDIFvalidation.storestatus##\n##ELSEvalidation.storestatus## ##validation.answer.title## ##ENDELSEvalidation.storestatus##\n\n##lang.ticket.url## : ##ticket.urlvalidation##\n\n##IFvalidation.status## ##lang.validation.status## : ##validation.status## ##ENDIFvalidation.status##\n##IFvalidation.commentvalidation##\n##lang.validation.commentvalidation## : ##validation.commentvalidation##\n##ENDIFvalidation.commentvalidation##\n##ENDFOREACHvalidations##', '&lt;div&gt;##FOREACHvalidations##&lt;/div&gt;\n&lt;p&gt;##IFvalidation.storestatus=2##&lt;/p&gt;\n&lt;div&gt;##validation.submission.title##&lt;/div&gt;\n&lt;div&gt;##lang.validation.commentsubmission## : ##validation.commentsubmission##&lt;/div&gt;\n&lt;div&gt;##ENDIFvalidation.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEvalidation.storestatus## ##validation.answer.title## ##ENDELSEvalidation.storestatus##&lt;/div&gt;\n&lt;div&gt;&lt;/div&gt;\n&lt;div&gt;\n&lt;div&gt;##lang.ticket.url## : &lt;a href=\"##ticket.urlvalidation##\"&gt; ##ticket.urlvalidation## &lt;/a&gt;&lt;/div&gt;\n&lt;/div&gt;\n&lt;p&gt;##IFvalidation.status## ##lang.validation.status## : ##validation.status## ##ENDIFvalidation.status##\n&lt;br /&gt; ##IFvalidation.commentvalidation##&lt;br /&gt; ##lang.validation.commentvalidation## :\n&#160; ##validation.commentvalidation##&lt;br /&gt; ##ENDIFvalidation.commentvalidation##\n&lt;br /&gt;##ENDFOREACHvalidations##&lt;/p&gt;'),
(8, 6, '', '##ticket.action## ##ticket.entity##', '##lang.ticket.entity## : ##ticket.entity##\n\n##FOREACHtickets##\n\n##lang.ticket.title## : ##ticket.title##\n ##lang.ticket.status## : ##ticket.status##\n\n ##ticket.url##\n ##ENDFOREACHtickets##', '&lt;table class=\"tab_cadre\" border=\"1\" cellspacing=\"2\" cellpadding=\"3\"&gt;\n&lt;tbody&gt;\n&lt;tr&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.authors##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.title##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.priority##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.status##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.attribution##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.creationdate##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.content##&lt;/span&gt;&lt;/td&gt;\n&lt;/tr&gt;\n##FOREACHtickets##\n&lt;tr&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.authors##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;&lt;a href=\"##ticket.url##\"&gt;##ticket.title##&lt;/a&gt;&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.priority##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.status##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##IFticket.assigntousers####ticket.assigntousers##&lt;br /&gt;##ENDIFticket.assigntousers####IFticket.assigntogroups##&lt;br /&gt;##ticket.assigntogroups## ##ENDIFticket.assigntogroups####IFticket.assigntosupplier##&lt;br /&gt;##ticket.assigntosupplier## ##ENDIFticket.assigntosupplier##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.creationdate##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.content##&lt;/span&gt;&lt;/td&gt;\n&lt;/tr&gt;\n##ENDFOREACHtickets##\n&lt;/tbody&gt;\n&lt;/table&gt;'),
(9, 9, '', '##consumable.action##  ##consumable.entity##', '##lang.consumable.entity## : ##consumable.entity##\n\n\n##FOREACHconsumables##\n##lang.consumable.item## : ##consumable.item##\n\n\n##lang.consumable.reference## : ##consumable.reference##\n\n##lang.consumable.remaining## : ##consumable.remaining##\n\n##consumable.url##\n\n##ENDFOREACHconsumables##', '&lt;p&gt;\n##lang.consumable.entity## : ##consumable.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHconsumables##\n&lt;br /&gt;##lang.consumable.item## : ##consumable.item##&lt;br /&gt;\n&lt;br /&gt;##lang.consumable.reference## : ##consumable.reference##&lt;br /&gt;\n##lang.consumable.remaining## : ##consumable.remaining##&lt;br /&gt;\n&lt;a href=\"##consumable.url##\"&gt; ##consumable.url##&lt;/a&gt;&lt;br /&gt;\n   ##ENDFOREACHconsumables##&lt;/p&gt;'),
(10, 8, '', '##cartridge.action##  ##cartridge.entity##', '##lang.cartridge.entity## : ##cartridge.entity##\n\n\n##FOREACHcartridges##\n##lang.cartridge.item## : ##cartridge.item##\n\n\n##lang.cartridge.reference## : ##cartridge.reference##\n\n##lang.cartridge.remaining## : ##cartridge.remaining##\n\n##cartridge.url##\n ##ENDFOREACHcartridges##', '&lt;p&gt;##lang.cartridge.entity## : ##cartridge.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHcartridges##\n&lt;br /&gt;##lang.cartridge.item## :\n##cartridge.item##&lt;br /&gt; &lt;br /&gt;\n##lang.cartridge.reference## :\n##cartridge.reference##&lt;br /&gt;\n##lang.cartridge.remaining## :\n##cartridge.remaining##&lt;br /&gt;\n&lt;a href=\"##cartridge.url##\"&gt;\n##cartridge.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHcartridges##&lt;/p&gt;'),
(11, 10, '', '##infocom.action##  ##infocom.entity##', '##lang.infocom.entity## : ##infocom.entity##\n\n\n##FOREACHinfocoms##\n\n##lang.infocom.itemtype## : ##infocom.itemtype##\n\n##lang.infocom.item## : ##infocom.item##\n\n\n##lang.infocom.expirationdate## : ##infocom.expirationdate##\n\n##infocom.url##\n ##ENDFOREACHinfocoms##', '&lt;p&gt;##lang.infocom.entity## : ##infocom.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHinfocoms##\n&lt;br /&gt;##lang.infocom.itemtype## : ##infocom.itemtype##&lt;br /&gt;\n##lang.infocom.item## : ##infocom.item##&lt;br /&gt; &lt;br /&gt;\n##lang.infocom.expirationdate## : ##infocom.expirationdate##\n&lt;br /&gt; &lt;a href=\"##infocom.url##\"&gt;\n##infocom.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHinfocoms##&lt;/p&gt;'),
(12, 11, '', '##license.action##  ##license.entity##', '##lang.license.entity## : ##license.entity##\n\n##FOREACHlicenses##\n\n##lang.license.item## : ##license.item##\n\n##lang.license.serial## : ##license.serial##\n\n##lang.license.expirationdate## : ##license.expirationdate##\n\n##license.url##\n ##ENDFOREACHlicenses##', '&lt;p&gt;\n##lang.license.entity## : ##license.entity##&lt;br /&gt;\n##FOREACHlicenses##\n&lt;br /&gt;##lang.license.item## : ##license.item##&lt;br /&gt;\n##lang.license.serial## : ##license.serial##&lt;br /&gt;\n##lang.license.expirationdate## : ##license.expirationdate##\n&lt;br /&gt; &lt;a href=\"##license.url##\"&gt; ##license.url##\n&lt;/a&gt;&lt;br /&gt; ##ENDFOREACHlicenses##&lt;/p&gt;'),
(13, 13, '', '##user.action##', '##user.realname## ##user.firstname##\n\n##lang.passwordforget.information##\n\n##lang.passwordforget.link## ##user.passwordforgeturl##', '&lt;p&gt;&lt;strong&gt;##user.realname## ##user.firstname##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.passwordforget.information##&lt;/p&gt;\n&lt;p&gt;##lang.passwordforget.link## &lt;a title=\"##user.passwordforgeturl##\" href=\"##user.passwordforgeturl##\"&gt;##user.passwordforgeturl##&lt;/a&gt;&lt;/p&gt;'),
(14, 14, '', '##ticket.action## ##ticket.title##', '##lang.ticket.title## : ##ticket.title##\n\n##lang.ticket.closedate## : ##ticket.closedate##\n\n##lang.satisfaction.text## ##ticket.urlsatisfaction##', '&lt;p&gt;##lang.ticket.title## : ##ticket.title##&lt;/p&gt;\n&lt;p&gt;##lang.ticket.closedate## : ##ticket.closedate##&lt;/p&gt;\n&lt;p&gt;##lang.satisfaction.text## &lt;a href=\"##ticket.urlsatisfaction##\"&gt;##ticket.urlsatisfaction##&lt;/a&gt;&lt;/p&gt;'),
(15, 15, '', '##lang.unicity.action##', '##lang.unicity.entity## : ##unicity.entity##\n\n##lang.unicity.itemtype## : ##unicity.itemtype##\n\n##lang.unicity.message## : ##unicity.message##\n\n##lang.unicity.action_user## : ##unicity.action_user##\n\n##lang.unicity.action_type## : ##unicity.action_type##\n\n##lang.unicity.date## : ##unicity.date##', '&lt;p&gt;##lang.unicity.entity## : ##unicity.entity##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.itemtype## : ##unicity.itemtype##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.message## : ##unicity.message##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.action_user## : ##unicity.action_user##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.action_type## : ##unicity.action_type##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.date## : ##unicity.date##&lt;/p&gt;'),
(16, 16, '', '##crontask.action##', '##lang.crontask.warning##\n\n##FOREACHcrontasks##\n ##crontask.name## : ##crontask.description##\n\n##ENDFOREACHcrontasks##', '&lt;p&gt;##lang.crontask.warning##&lt;/p&gt;\n&lt;p&gt;##FOREACHcrontasks## &lt;br /&gt;&lt;a href=\"##crontask.url##\"&gt;##crontask.name##&lt;/a&gt; : ##crontask.description##&lt;br /&gt; &lt;br /&gt;##ENDFOREACHcrontasks##&lt;/p&gt;'),
(17, 17, '', '##problem.action## ##problem.title##', '##IFproblem.storestatus=5##\n ##lang.problem.url## : ##problem.urlapprove##\n ##lang.problem.solvedate## : ##problem.solvedate##\n ##lang.problem.solution.type## : ##problem.solution.type##\n ##lang.problem.solution.description## : ##problem.solution.description## ##ENDIFproblem.storestatus##\n ##ELSEproblem.storestatus## ##lang.problem.url## : ##problem.url## ##ENDELSEproblem.storestatus##\n\n ##lang.problem.description##\n\n ##lang.problem.title##  :##problem.title##\n ##lang.problem.authors##  :##IFproblem.authors## ##problem.authors## ##ENDIFproblem.authors## ##ELSEproblem.authors##--##ENDELSEproblem.authors##\n ##lang.problem.creationdate##  :##problem.creationdate##\n ##IFproblem.assigntousers## ##lang.problem.assigntousers##  : ##problem.assigntousers## ##ENDIFproblem.assigntousers##\n ##lang.problem.status##  : ##problem.status##\n ##IFproblem.assigntogroups## ##lang.problem.assigntogroups##  : ##problem.assigntogroups## ##ENDIFproblem.assigntogroups##\n ##lang.problem.urgency##  : ##problem.urgency##\n ##lang.problem.impact##  : ##problem.impact##\n ##lang.problem.priority## : ##problem.priority##\n##IFproblem.category## ##lang.problem.category##  :##problem.category## ##ENDIFproblem.category## ##ELSEproblem.category## ##lang.problem.nocategoryassigned## ##ENDELSEproblem.category##\n ##lang.problem.content##  : ##problem.content##\n\n##IFproblem.storestatus=6##\n ##lang.problem.solvedate## : ##problem.solvedate##\n ##lang.problem.solution.type## : ##problem.solution.type##\n ##lang.problem.solution.description## : ##problem.solution.description##\n##ENDIFproblem.storestatus##\n ##lang.problem.numberoftickets## : ##problem.numberoftickets##\n\n##FOREACHtickets##\n [##ticket.date##] ##lang.problem.title## : ##ticket.title##\n ##lang.problem.content## ##ticket.content##\n\n##ENDFOREACHtickets##\n ##lang.problem.numberoftasks## : ##problem.numberoftasks##\n\n##FOREACHtasks##\n [##task.date##]\n ##lang.task.author## ##task.author##\n ##lang.task.description## ##task.description##\n ##lang.task.time## ##task.time##\n ##lang.task.category## ##task.category##\n\n##ENDFOREACHtasks##\n', '&lt;p&gt;##IFproblem.storestatus=5##&lt;/p&gt;\n&lt;div&gt;##lang.problem.url## : &lt;a href=\"##problem.urlapprove##\"&gt;##problem.urlapprove##&lt;/a&gt;&lt;/div&gt;\n&lt;div&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.problem.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solvedate##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.type##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.description## ##ENDIFproblem.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEproblem.storestatus## ##lang.problem.url## : &lt;a href=\"##problem.url##\"&gt;##problem.url##&lt;/a&gt; ##ENDELSEproblem.storestatus##&lt;/div&gt;\n&lt;p class=\"description b\"&gt;&lt;strong&gt;##lang.problem.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.title##&lt;/span&gt;&#160;:##problem.title## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.authors##&lt;/span&gt;&#160;:##IFproblem.authors## ##problem.authors## ##ENDIFproblem.authors##    ##ELSEproblem.authors##--##ENDELSEproblem.authors## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.creationdate##&lt;/span&gt;&#160;:##problem.creationdate## &lt;br /&gt; ##IFproblem.assigntousers## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.assigntousers##&lt;/span&gt;&#160;: ##problem.assigntousers## ##ENDIFproblem.assigntousers##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.status## &lt;/span&gt;&#160;: ##problem.status##&lt;br /&gt; ##IFproblem.assigntogroups## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.assigntogroups##&lt;/span&gt;&#160;: ##problem.assigntogroups## ##ENDIFproblem.assigntogroups##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.urgency##&lt;/span&gt;&#160;: ##problem.urgency##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.impact##&lt;/span&gt;&#160;: ##problem.impact##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.priority##&lt;/span&gt; : ##problem.priority## &lt;br /&gt;##IFproblem.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.category## &lt;/span&gt;&#160;:##problem.category##  ##ENDIFproblem.category## ##ELSEproblem.category##  ##lang.problem.nocategoryassigned## ##ENDELSEproblem.category##    &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.content##&lt;/span&gt;&#160;: ##problem.content##&lt;/p&gt;\n&lt;p&gt;##IFproblem.storestatus=6##&lt;br /&gt;&lt;span style=\"text-decoration: underline;\"&gt;&lt;strong&gt;&lt;span style=\"color: #888888;\"&gt;##lang.problem.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solvedate##&lt;br /&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.problem.solution.type##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.description##&lt;br /&gt;##ENDIFproblem.storestatus##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.problem.numberoftickets##&#160;: ##problem.numberoftickets##&lt;/div&gt;\n&lt;p&gt;##FOREACHtickets##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt; [##ticket.date##] &lt;em&gt;##lang.problem.title## : &lt;a href=\"##ticket.url##\"&gt;##ticket.title## &lt;/a&gt;&lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.content## &lt;/span&gt; ##ticket.content##\n&lt;p&gt;##ENDFOREACHtickets##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.problem.numberoftasks##&#160;: ##problem.numberoftasks##&lt;/div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;strong&gt;[##task.date##] &lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.author##&lt;/span&gt; ##task.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.description##&lt;/span&gt; ##task.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.time##&lt;/span&gt; ##task.time##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.category##&lt;/span&gt; ##task.category##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),
(18, 18, '', '##recall.action##: ##recall.item.name##', '##recall.action##: ##recall.item.name##\n\n##recall.item.content##\n\n##lang.recall.planning.begin##: ##recall.planning.begin##\n##lang.recall.planning.end##: ##recall.planning.end##\n##lang.recall.planning.state##: ##recall.planning.state##\n##lang.recall.item.private##: ##recall.item.private##', '&lt;p&gt;##recall.action##: &lt;a href=\"##recall.item.url##\"&gt;##recall.item.name##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;##recall.item.content##&lt;/p&gt;\n&lt;p&gt;##lang.recall.planning.begin##: ##recall.planning.begin##&lt;br /&gt;##lang.recall.planning.end##: ##recall.planning.end##&lt;br /&gt;##lang.recall.planning.state##: ##recall.planning.state##&lt;br /&gt;##lang.recall.item.private##: ##recall.item.private##&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;\n&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;'),
(19, 19, '', '##change.action## ##change.title##', '##IFchange.storestatus=5##\n ##lang.change.url## : ##change.urlapprove##\n ##lang.change.solvedate## : ##change.solvedate##\n ##lang.change.solution.type## : ##change.solution.type##\n ##lang.change.solution.description## : ##change.solution.description## ##ENDIFchange.storestatus##\n ##ELSEchange.storestatus## ##lang.change.url## : ##change.url## ##ENDELSEchange.storestatus##\n\n ##lang.change.description##\n\n ##lang.change.title##  :##change.title##\n ##lang.change.authors##  :##IFchange.authors## ##change.authors## ##ENDIFchange.authors## ##ELSEchange.authors##--##ENDELSEchange.authors##\n ##lang.change.creationdate##  :##change.creationdate##\n ##IFchange.assigntousers## ##lang.change.assigntousers##  : ##change.assigntousers## ##ENDIFchange.assigntousers##\n ##lang.change.status##  : ##change.status##\n ##IFchange.assigntogroups## ##lang.change.assigntogroups##  : ##change.assigntogroups## ##ENDIFchange.assigntogroups##\n ##lang.change.urgency##  : ##change.urgency##\n ##lang.change.impact##  : ##change.impact##\n ##lang.change.priority## : ##change.priority##\n##IFchange.category## ##lang.change.category##  :##change.category## ##ENDIFchange.category## ##ELSEchange.category## ##lang.change.nocategoryassigned## ##ENDELSEchange.category##\n ##lang.change.content##  : ##change.content##\n\n##IFchange.storestatus=6##\n ##lang.change.solvedate## : ##change.solvedate##\n ##lang.change.solution.type## : ##change.solution.type##\n ##lang.change.solution.description## : ##change.solution.description##\n##ENDIFchange.storestatus##\n ##lang.change.numberofproblems## : ##change.numberofproblems##\n\n##FOREACHproblems##\n [##problem.date##] ##lang.change.title## : ##problem.title##\n ##lang.change.content## ##problem.content##\n\n##ENDFOREACHproblems##\n ##lang.change.numberoftasks## : ##change.numberoftasks##\n\n##FOREACHtasks##\n [##task.date##]\n ##lang.task.author## ##task.author##\n ##lang.task.description## ##task.description##\n ##lang.task.time## ##task.time##\n ##lang.task.category## ##task.category##\n\n##ENDFOREACHtasks##\n', '&lt;p&gt;##IFchange.storestatus=5##&lt;/p&gt;\n&lt;div&gt;##lang.change.url## : &lt;a href=\"##change.urlapprove##\"&gt;##change.urlapprove##&lt;/a&gt;&lt;/div&gt;\n&lt;div&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.change.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solvedate##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.type##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.description## ##ENDIFchange.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEchange.storestatus## ##lang.change.url## : &lt;a href=\"##change.url##\"&gt;##change.url##&lt;/a&gt; ##ENDELSEchange.storestatus##&lt;/div&gt;\n&lt;p class=\"description b\"&gt;&lt;strong&gt;##lang.change.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.title##&lt;/span&gt;&#160;:##change.title## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.authors##&lt;/span&gt;&#160;:##IFchange.authors## ##change.authors## ##ENDIFchange.authors##    ##ELSEchange.authors##--##ENDELSEchange.authors## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.creationdate##&lt;/span&gt;&#160;:##change.creationdate## &lt;br /&gt; ##IFchange.assigntousers## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.assigntousers##&lt;/span&gt;&#160;: ##change.assigntousers## ##ENDIFchange.assigntousers##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.status## &lt;/span&gt;&#160;: ##change.status##&lt;br /&gt; ##IFchange.assigntogroups## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.assigntogroups##&lt;/span&gt;&#160;: ##change.assigntogroups## ##ENDIFchange.assigntogroups##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.urgency##&lt;/span&gt;&#160;: ##change.urgency##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.impact##&lt;/span&gt;&#160;: ##change.impact##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.priority##&lt;/span&gt; : ##change.priority## &lt;br /&gt;##IFchange.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.category## &lt;/span&gt;&#160;:##change.category##  ##ENDIFchange.category## ##ELSEchange.category##  ##lang.change.nocategoryassigned## ##ENDELSEchange.category##    &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.content##&lt;/span&gt;&#160;: ##change.content##&lt;/p&gt;\n&lt;p&gt;##IFchange.storestatus=6##&lt;br /&gt;&lt;span style=\"text-decoration: underline;\"&gt;&lt;strong&gt;&lt;span style=\"color: #888888;\"&gt;##lang.change.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solvedate##&lt;br /&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.change.solution.type##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.description##&lt;br /&gt;##ENDIFchange.storestatus##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.change.numberofproblems##&#160;: ##change.numberofproblems##&lt;/div&gt;\n&lt;p&gt;##FOREACHproblems##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt; [##problem.date##] &lt;em&gt;##lang.change.title## : &lt;a href=\"##problem.url##\"&gt;##problem.title## &lt;/a&gt;&lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.content## &lt;/span&gt; ##problem.content##\n&lt;p&gt;##ENDFOREACHproblems##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.change.numberoftasks##&#160;: ##change.numberoftasks##&lt;/div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;strong&gt;[##task.date##] &lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.author##&lt;/span&gt; ##task.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.description##&lt;/span&gt; ##task.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.time##&lt;/span&gt; ##task.time##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.category##&lt;/span&gt; ##task.category##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),
(20, 20, '', '##mailcollector.action##', '##FOREACHmailcollectors##\n##lang.mailcollector.name## : ##mailcollector.name##\n##lang.mailcollector.errors## : ##mailcollector.errors##\n##mailcollector.url##\n##ENDFOREACHmailcollectors##', '&lt;p&gt;##FOREACHmailcollectors##&lt;br /&gt;##lang.mailcollector.name## : ##mailcollector.name##&lt;br /&gt; ##lang.mailcollector.errors## : ##mailcollector.errors##&lt;br /&gt;&lt;a href=\"##mailcollector.url##\"&gt;##mailcollector.url##&lt;/a&gt;&lt;br /&gt; ##ENDFOREACHmailcollectors##&lt;/p&gt;\n&lt;p&gt;&lt;/p&gt;'),
(21, 21, '', '##project.action## ##project.name## ##project.code##', '##lang.project.url## : ##project.url##\n\n##lang.project.description##\n\n##lang.project.name## : ##project.name##\n##lang.project.code## : ##project.code##\n##lang.project.manager## : ##project.manager##\n##lang.project.managergroup## : ##project.managergroup##\n##lang.project.creationdate## : ##project.creationdate##\n##lang.project.priority## : ##project.priority##\n##lang.project.state## : ##project.state##\n##lang.project.type## : ##project.type##\n##lang.project.description## : ##project.description##\n\n##lang.project.numberoftasks## : ##project.numberoftasks##\n\n\n\n##FOREACHtasks##\n\n[##task.creationdate##]\n##lang.task.name## : ##task.name##\n##lang.task.state## : ##task.state##\n##lang.task.type## : ##task.type##\n##lang.task.percent## : ##task.percent##\n##lang.task.description## : ##task.description##\n\n##ENDFOREACHtasks##', '&lt;p&gt;##lang.project.url## : &lt;a href=\"##project.url##\"&gt;##project.url##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;&lt;strong&gt;##lang.project.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.project.name## : ##project.name##&lt;br /&gt;##lang.project.code## : ##project.code##&lt;br /&gt; ##lang.project.manager## : ##project.manager##&lt;br /&gt;##lang.project.managergroup## : ##project.managergroup##&lt;br /&gt; ##lang.project.creationdate## : ##project.creationdate##&lt;br /&gt;##lang.project.priority## : ##project.priority## &lt;br /&gt;##lang.project.state## : ##project.state##&lt;br /&gt;##lang.project.type## : ##project.type##&lt;br /&gt;##lang.project.description## : ##project.description##&lt;/p&gt;\n&lt;p&gt;##lang.project.numberoftasks## : ##project.numberoftasks##&lt;/p&gt;\n&lt;div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt;[##task.creationdate##] &lt;/strong&gt;&lt;br /&gt; ##lang.task.name## : ##task.name##&lt;br /&gt;##lang.task.state## : ##task.state##&lt;br /&gt;##lang.task.type## : ##task.type##&lt;br /&gt;##lang.task.percent## : ##task.percent##&lt;br /&gt;##lang.task.description## : ##task.description##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),
(22, 22, '', '##projecttask.action## ##projecttask.name##', '##lang.projecttask.url## : ##projecttask.url##\n\n##lang.projecttask.description##\n\n##lang.projecttask.name## : ##projecttask.name##\n##lang.projecttask.project## : ##projecttask.project##\n##lang.projecttask.creationdate## : ##projecttask.creationdate##\n##lang.projecttask.state## : ##projecttask.state##\n##lang.projecttask.type## : ##projecttask.type##\n##lang.projecttask.description## : ##projecttask.description##\n\n##lang.projecttask.numberoftasks## : ##projecttask.numberoftasks##\n\n\n\n##FOREACHtasks##\n\n[##task.creationdate##]\n##lang.task.name## : ##task.name##\n##lang.task.state## : ##task.state##\n##lang.task.type## : ##task.type##\n##lang.task.percent## : ##task.percent##\n##lang.task.description## : ##task.description##\n\n##ENDFOREACHtasks##', '&lt;p&gt;##lang.projecttask.url## : &lt;a href=\"##projecttask.url##\"&gt;##projecttask.url##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;&lt;strong&gt;##lang.projecttask.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.projecttask.name## : ##projecttask.name##&lt;br /&gt;##lang.projecttask.project## : &lt;a href=\"##projecttask.projecturl##\"&gt;##projecttask.project##&lt;/a&gt;&lt;br /&gt;##lang.projecttask.creationdate## : ##projecttask.creationdate##&lt;br /&gt;##lang.projecttask.state## : ##projecttask.state##&lt;br /&gt;##lang.projecttask.type## : ##projecttask.type##&lt;br /&gt;##lang.projecttask.description## : ##projecttask.description##&lt;/p&gt;\n&lt;p&gt;##lang.projecttask.numberoftasks## : ##projecttask.numberoftasks##&lt;/p&gt;\n&lt;div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt;[##task.creationdate##] &lt;/strong&gt;&lt;br /&gt;##lang.task.name## : ##task.name##&lt;br /&gt;##lang.task.state## : ##task.state##&lt;br /&gt;##lang.task.type## : ##task.type##&lt;br /&gt;##lang.task.percent## : ##task.percent##&lt;br /&gt;##lang.task.description## : ##task.description##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),
(23, 23, '', '##objectlock.action##', '##objectlock.type## ###objectlock.id## - ##objectlock.name##\n\n      ##lang.objectlock.url##\n      ##objectlock.url##\n\n      ##lang.objectlock.date_mod##\n      ##objectlock.date_mod##\n\n      Hello ##objectlock.lockedby.firstname##,\n      Could go to this item and unlock it for me?\n      Thank you,\n      Regards,\n      ##objectlock.requester.firstname##', '&lt;table&gt;\n      &lt;tbody&gt;\n      &lt;tr&gt;&lt;th colspan=\"2\"&gt;&lt;a href=\"##objectlock.url##\"&gt;##objectlock.type## ###objectlock.id## - ##objectlock.name##&lt;/a&gt;&lt;/th&gt;&lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.objectlock.url##&lt;/td&gt;\n      &lt;td&gt;##objectlock.url##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.objectlock.date_mod##&lt;/td&gt;\n      &lt;td&gt;##objectlock.date_mod##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;/tbody&gt;\n      &lt;/table&gt;\n      &lt;p&gt;&lt;span style=\"font-size: small;\"&gt;Hello ##objectlock.lockedby.firstname##,&lt;br /&gt;Could go to this item and unlock it for me?&lt;br /&gt;Thank you,&lt;br /&gt;Regards,&lt;br /&gt;##objectlock.requester.firstname## ##objectlock.requester.lastname##&lt;/span&gt;&lt;/p&gt;'),
(24, 24, '', '##savedsearch.action## ##savedsearch.name##', '##savedsearch.type## ###savedsearch.id## - ##savedsearch.name##\n\n      ##savedsearch.message##\n\n      ##lang.savedsearch.url##\n      ##savedsearch.url##\n\n      Regards,', '&lt;table&gt;\n      &lt;tbody&gt;\n      &lt;tr&gt;&lt;th colspan=\"2\"&gt;&lt;a href=\"##savedsearch.url##\"&gt;##savedsearch.type## ###savedsearch.id## - ##savedsearch.name##&lt;/a&gt;&lt;/th&gt;&lt;/tr&gt;\n      &lt;tr&gt;&lt;td colspan=\"2\"&gt;&lt;a href=\"##savedsearch.url##\"&gt;##savedsearch.message##&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.savedsearch.url##&lt;/td&gt;\n      &lt;td&gt;##savedsearch.url##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;/tbody&gt;\n      &lt;/table&gt;\n      &lt;p&gt;&lt;span style=\"font-size: small;\"&gt;Hello &lt;br /&gt;Regards,&lt;/span&gt;&lt;/p&gt;'),
(25, 25, '', '##certificate.action##  ##certificate.entity##', '##lang.certificate.entity## : ##certificate.entity##\n\n##FOREACHcertificates##\n\n##lang.certificate.serial## : ##certificate.serial##\n\n##lang.certificate.expirationdate## : ##certificate.expirationdate##\n\n##certificate.url##\n ##ENDFOREACHcertificates##', '&lt;p&gt;\n##lang.certificate.entity## : ##certificate.entity##&lt;br /&gt;\n##FOREACHcertificates##\n&lt;br /&gt;##lang.certificate.name## : ##certificate.name##&lt;br /&gt;\n##lang.certificate.serial## : ##certificate.serial##&lt;br /&gt;\n##lang.certificate.expirationdate## : ##certificate.expirationdate##\n&lt;br /&gt; &lt;a href=\"##certificate.url##\"&gt; ##certificate.url##\n&lt;/a&gt;&lt;br /&gt; ##ENDFOREACHcertificates##&lt;/p&gt;'),
(26, 26, '', '##lang.plugins_updates_available##', '##lang.plugins_updates_available##\n\n##FOREACHplugins##\n##plugin.name## :##plugin.old_version## -&gt; ##plugin.version##\n##ENDFOREACHplugins##', '&lt;p&gt;##lang.plugins_updates_available##&lt;/p&gt;\n&lt;ul&gt;##FOREACHplugins##\n&lt;li&gt;##plugin.name## :##plugin.old_version## -&gt; ##plugin.version##&lt;/li&gt;\n##ENDFOREACHplugins##&lt;/ul&gt;'),
(27, 27, '', '##domain.action## : ##domain.entity##', '##lang.domain.entity## :##domain.entity##\n##FOREACHdomains##\n##lang.domain.name## : ##domain.name## - ##lang.domain.dateexpiration## : ##domain.dateexpiration##\n##ENDFOREACHdomains##', '&lt;p&gt;##lang.domain.entity## :##domain.entity##&lt;br /&gt; &lt;br /&gt;\n##FOREACHdomains##&lt;br /&gt;\n##lang.domain.name##  : ##domain.name## - ##lang.domain.dateexpiration## :  ##domain.dateexpiration##&lt;br /&gt;\n##ENDFOREACHdomains##&lt;/p&gt;');
INSERT INTO `glpi_notificationtemplatetranslations` (`id`, `notificationtemplates_id`, `language`, `subject`, `content_text`, `content_html`) VALUES
(28, 28, '', '##user.action##', '##user.realname## ##user.firstname##,\n\n##IFuser.password.has_expired=1##\n##lang.password.has_expired.information##\n##ENDIFuser.password.has_expired##\n##ELSEuser.password.has_expired##\n##lang.password.expires_soon.information##\n##ENDELSEuser.password.has_expired##\n##lang.user.password.expiration.date##: ##user.password.expiration.date##\n##IFuser.account.lock.date##\n##lang.user.account.lock.date##: ##user.account.lock.date##\n##ENDIFuser.account.lock.date##\n\n##password.update.link## ##user.password.update.url##', '&lt;p&gt;&lt;strong&gt;##user.realname## ##user.firstname##&lt;/strong&gt;&lt;/p&gt;\n\n##IFuser.password.has_expired=1##\n&lt;p&gt;##lang.password.has_expired.information##&lt;/p&gt;\n##ENDIFuser.password.has_expired##\n##ELSEuser.password.has_expired##\n&lt;p&gt;##lang.password.expires_soon.information##&lt;/p&gt;\n##ENDELSEuser.password.has_expired##\n&lt;p&gt;##lang.user.password.expiration.date##: ##user.password.expiration.date##&lt;/p&gt;\n##IFuser.account.lock.date##\n&lt;p&gt;##lang.user.account.lock.date##: ##user.account.lock.date##&lt;/p&gt;\n##ENDIFuser.account.lock.date##\n\n&lt;p&gt;##lang.password.update.link## &lt;a href=\"##user.password.update.url##\"&gt;##user.password.update.url##&lt;/a&gt;&lt;/p&gt;');

-- --------------------------------------------------------

--
